Axon February 2021 Release Notes - Document Revision: A Evidence.com Version 2021.2
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Axon February 2021 Release Notes Document Revision: A Evidence.com Version 2021.2
Axon February 2021 Release Notes
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Axon Enterprise, Inc. Page 2 of 22
Axon February 2021 Release Notes
Table of Contents
Overview ...................................................................................................................................................... 4
Axon Evidence Updates.............................................................................................................................. 4
Subset Case Sharing .................................................................................................................................. 4
Configurable Case Retention Policies - Update ..................................................................................... 6
Third-Party Video Playback Support Update .......................................................................................... 9
Axon Auto-Transcribe Update .................................................................................................................. 9
TASER 7 Cartridge Status Update ...........................................................................................................10
Evidence Detail Page Updates ................................................................................................................11
User Search Page Updates......................................................................................................................11
Password Configuration Update ............................................................................................................13
User Password Update ............................................................................................................................14
Axon Performance Updates .................................................................................................................... 15
Axon Body 3 Update ................................................................................................................................. 18
Axon Fleet 1 and 2 Updates ..................................................................................................................... 19
Firmware Update Process...............................................................................................................19
NetCloud OS Update ...............................................................................................................................20
Coming Soon ............................................................................................................................................. 21
Axon Cloud Services IP Address Allowed List Update .........................................................................21
Axon Evidence Case Sharing Improvements ........................................................................................21
Axon Body 3 Settings Updates ...............................................................................................................22
Axon Evidence Usability Updates...........................................................................................................22
Axon Enterprise, Inc. Page 3 of 22
Axon February 2021 Release Notes
Overview
This document has Axon product release information for February 2021, along with
advanced notice of major upcoming features, updates and applications.
Axon Evidence Updates
The Axon Evidence February release is scheduled for Thursday, February 25, 2021. We do
not expect any downtime during this update. Please refer to the Axon Evidence Maintenance
Schedule on the Axon website for information on the update schedule times for your region.
Note: The release for customers in Australia, New Zealand, and the United Kingdom will
occur on March 2, 2021. Please refer to the Axon Evidence Maintenance Schedule on the
Axon website for information on the update schedule times for your region.
Below are the details of what’s coming in the February Axon Evidence release.
Subset Case Sharing
Currently, when sharing a case with a partner agency, all evidence in the case is shared. With
Case Subset Sharing, users can choose what evidence in a case they would like to include in
their partner agency share. In the February release all customers can opt-in to use Subset
Case Sharing and the feature will be enabled for all customers with the March 2021 release.
If you are interested having this feature enabled for your agency before the March release,
contact your Axon representative.
Axon Enterprise, Inc. Page 4 of 22
Axon February 2021 Release Notes
The Case Subset Sharing process is similar to the current Case Sharing process, with an
added step for selecting evidence. First the user enters the case sharing details by selecting
the partner agency and attachments.
After clicking Next, the user selects the evidence to share with the partner agency.
Axon Enterprise, Inc. Page 5 of 22
Axon February 2021 Release Notes
Axon Evidence will track what evidence has been shared to which partner agencies, what
evidence has not been shared to a given partner agency, and which partner agency has
shared evidence to your agency. You can use the Case Evidence search filters to search for
evidence that has been Shared To, Not Shared To, and Shared From partner agencies.
Additionally, you can use the Shared To, Not Shared To, and Shared From filters on the Case
Search page to find cases.
See the Sharing Cases to Partner Agencies with Subset Case Sharing Enabled article on
myAxon for more information.
Configurable Case Retention Policies - Update
Currently, all evidence in a case is retained until manually deleted. All customers can opt-in
to use Configurable Case Retention Policies, and the feature will be enabled for all
customers with the March 2021 release.
If you are interested having this feature enabled for your agency before the March release,
contact your Axon representative.
Configurable Case Retention Polices allows you to choose from four different retention
policies to control how your evidence in cases is retained. This feature allows users with the
appropriate permissions to set a default retention policy for newly created cases, migrate all
existing cases to this retention policy, and to edit the retention policy on existing cases.
When a case is created, the retention policy for the case is set to the default retention policy
for your agency. Users with the Edit Case Retention permission can change the retention
policy for a case from the Case Detail page or for multiple cases from the Case Search page.
When this feature is enabled, the default retention policy for your agency will automatically
be set to Until Manually Deleted, to prevent changing the retention on any existing cases.
Axon Enterprise, Inc. Page 6 of 22
Axon February 2021 Release Notes
The four supported retention policies are:
• Until Manually Deleted: This option maintains functional parity with the current system
case retention and supports the ability to retain all evidence in cases forever. This is the
default retention policy for every agency until it is changed by an agency administrator.
• Longest Retention Period: The scheduled deletion date for the case is calculated by
finding the longest duration category applied to evidence in the case and adding it to the
most recent Recorded On date for any evidence in the case.
• Specified Date: The user must specify a date in the future to set how long the evidence
in the case is retained.
• Individual Evidence Retention: The case does not impact retention and each piece of
evidence in the case is retained based on its own assigned categories and Recorded On
date.
Note: Evidence in multiple cases will use the longest retention policy for the cases.
The following images show editing case retention from the Case Detail page and from the
Case Search page.
Axon Enterprise, Inc. Page 7 of 22
Axon February 2021 Release Notes
Agency administrators can configure a default retention policy, which is automatically
applied to all newly created cases. Administrators can choose to apply the new default
retention policy to all existing cases. However, this could result in evidence being
immediately queued for deletion. The default retention policy is set by clicking Admin,
clicking Case Settings, and then clicking to Edit the Agency Default Retention.
Axon Enterprise, Inc. Page 8 of 22
Axon February 2021 Release Notes
The new Edit Case Retention permission must be enabled for the appropriate roles, and can
be set to allow users to modify the retention policy for any case or only their own cases.
Third-Party Video Playback Support Update
With the February release, we are adding support for third-party video playback in Axon
Evidence for customers in Canada. See Third-Party Video Support for more information
about this feature.
Third-Party Video Support for Europe and Brazil is planned for later in 2021.
Axon Auto-Transcribe Update
At the end of February Axon Auto-Transcribe will be authorized as FedRAMP compliant. All
US Federal customers will be able to use the auto-transcribe functionality on their own
evidence.
See Axon’s FedRAMP page for more information on the services and products that are
included in the Axon's FedRAMP authorization package.
Axon Enterprise, Inc. Page 9 of 22
Axon February 2021 Release Notes
TASER 7 Cartridge Status Update
This update adds deployment information for spent TASER 7 cartridges. The deployment
information is shown in the State section under the Device Profile page for the cartridge.
Axon Enterprise, Inc. Page 10 of 22Axon February 2021 Release Notes
Evidence Detail Page Updates
This update changes how the evidence Title, ID, and Categories fields are edited on the
Evidence Detail Page. Instead of having a separate edit option for each field, there is now a
single Edit option to make changes to any of the fields.
User Search Page Updates
This change updates the User Search page to use the same format as other Axon Evidence
search pages. The change adds the Add User and Import Users actions below the search
filters and moves the bulk action buttons to the ... (More Actions) menu. As users are
selected on the search page, the most common actions are shown to the left of the ... (More
Actions) menu.
In addition, the Export Results action has been updated to include the External ID field. This
will make it easier to use the Import Users bulk update functionality for existing users.
Axon Enterprise, Inc. Page 11 of 22Axon February 2021 Release Notes
The following image shows the updated User Search page with Advanced Filters shown.
Axon Enterprise, Inc. Page 12 of 22Axon February 2021 Release Notes
Password Configuration Update
This update adds options to set a minimum password age and to require a special character
in user passwords. It also changes the order the settings are shown on the Password
Configuration page.
• Minimum Password Age sets the number of days a user must wait between manually
changing their password. The setting can be set from 0 to 7 days, with a default setting
of 1 day. This setting does not affect administrative password resets.
• The require Special Characters option was added to the Password Character
Requirements section. When enabled, users must include at least one special character
in their password. This option is not enabled for current customers, but will be enabled
by default for new customers.
Axon Enterprise, Inc. Page 13 of 22Axon February 2021 Release Notes
User Password Update
This update adds a check of the Minimum Password Age setting when a user manually
changes their password. After a user changes their password, a message is shown informing
the user how long they must wait before they can change their password again, and the
Update Password option is not active.
If the user has forgotten their newly set password and needs to change it before the
minimum wait time, an agency administrator can still reset the user’s password.
Axon Enterprise, Inc. Page 14 of 22Axon February 2021 Release Notes
Axon Performance Updates
In the February release Axon Performance is adding configurable Video Review Goal Cycle
settings. These settings provide agencies with more flexibility in setting up their video review
policies.
The Review Goal Cycle settings determine the video review cycle length and the start date for
a new review cycle. The current cycle information is shown below the Start Date field. When
changing settings, the new cycle information is shown below the current cycle information.
Changes to the Review Goal Cycle settings take effect immediately after saving.
• The Daily option sets the video review cycle to occur every day.
Axon Enterprise, Inc. Page 15 of 22Axon February 2021 Release Notes
• The Weekly option allows you to set the review cycle length in weeks and the day of the
week the cycle starts.
• The Monthly option allows you to set the review cycle length in months and then set the
day of the month or the week and weekday of the month the cycle starts.
Axon Enterprise, Inc. Page 16 of 22Axon February 2021 Release Notes
Agencies that are currently using video reviews will have their Review Goal Cycle set to
Weekly, every 1 week on Monday.
Download the Conducting Random Video Reviews and Interpreting Metrics PDFs for more
information on video reviews and Axon Performance metrics.
Note: The Review Goal Cycle settings will affect how often Review Goal Notifications and
Weekly Review Summary Notifications are sent. If Daily is selected, the Review Goal
Notifications and Weekly Review Summary Notifications options are disabled and cannot be
enabled. If Weekly or Monthly is selected, the Review Goal Notifications are scheduled to be
sent 2 business days prior to the end of the review cycle and the Weekly Review Summary
Notifications are scheduled to be sent 2 business days after the end of the review cycle.
The following images show examples of the Supervisor Review Goal Notification email and
Weekly Review Summary Notification email.
Axon Enterprise, Inc. Page 17 of 22Axon February 2021 Release Notes
Axon Body 3 Update
In late February, Axon will begin deploying the Axon Body 3 camera Operating System (OS)
v1.12 update that includes performance improvements and general bug fixes. This update
will include the following fixes:
• Cameras relying on Global Navigation Satellite System (GNSS) for location fixes were
experiencing poor or delayed location information in videos. This update resolves the
root cause of this issue.
• Cameras were unable to acquire location fixes after being connected to View XL
Standalone. This update resolves the root cause of this issue.
Axon Enterprise, Inc. Page 18 of 22Axon February 2021 Release Notes
• Markers were being cleared from videos when the video metadata was edited using
Axon View for iOS or Axon View XL (both Standalone mode and Fleet mode). This update
resolves the root cause of this issue.
• Since January 2021, cameras were experiencing increased rates of 1006 errors on the
camera display, resulting in evidence not uploading. This update resolves the root cause
of this issue.
• The camera’s Front Triad LED would flash green for 10 seconds after undocking, even if
the agency setting disabled the front LED. With this update the front LED respects the
agency-wide Front LED setting after undocking and at all other times of operation.
• Other minor bug fixes and stability improvements.
Axon Fleet 1 and 2 Updates
In late February, Axon will begin a phased deployment of the firmware update 1.25 for Axon
Fleet 1 and Fleet 2 cameras. This update includes:
• Disabled audible beeps whenever the Fleet 2 Wireless Microphone loses connection.
• Improved collision detection sensitivity of the Fleet 2 Front Camera.
• Improvement for an issue where the Axon Power Unit would continue to draw higher
than expected power under certain shutdown conditions.
• General bug fixes and system stability improvements including:
o Improved RFI error handling to prevent camera shutdowns.
o Improved handling of vehicular power surges to prevent camera shutdowns.
o Improved Junction Box errors to prevent intermittent failures of camera to boot-
up.
o Addressed rare occurrence of the watermark timestamp missing a digit.
o Miscellaneous bug fixes.
Firmware Update Process
The phased deployment will take approximately one month. You can view the firmware
version for your cameras in Axon View XL by tapping the Settings icon and looking in the
System Info section.
Axon Enterprise, Inc. Page 19 of 22Axon February 2021 Release Notes
When the camera firmware update is available, it is automatically downloaded to Axon View
XL and an Update button is shown to indicate the update is ready to install. Axon
recommends installing updates at the beginning of a shift.
To install the update, tap the Update button in Axon View XL and then tap Update Now.
You can tap Postpone to dismiss the update notification until the next time the cameras
connect. The update option will still be visible in the View XL Settings screen.
When the update has been initiated, View XL will display the progress of the firmware
transfer to the camera. Once completed the cameras will reboot and reconnect to View XL.
Note: This firmware release also includes an update for the Fleet 2 rear camera controller.
Once the Fleet 2 rear camera firmware update has completed the rear camera controller will
begin its update process. The rear controller firmware update processes is shown by
alternating the ring LED in an alternating red\amber pattern. This update should take
approximately 30 seconds to complete.
Note: If your system is configured for manual uploads, also known as Dock & Walk, your
Axon Fleet cameras will receive firmware updates through the Axon Dock.
NetCloud OS Update
Axon is updating the minimum recommended Cradlepoint NetCloud OS version for users of
Axon Fleet 1 & 2 from 7.2.40 to 7.2.80. Please note, Axon strongly recommends that for
optimal performance, DTIM is set to 2 on the 5GHz radio prior to updating to a NetCloud OS
version greater than 7.2.40.
Axon Enterprise, Inc. Page 20 of 22Axon February 2021 Release Notes
Coming Soon
This section provides advanced notice about major upcoming features, updates, and
applications that may require new or updated agency processes.
Axon Cloud Services IP Address Allowed List Update
Axon is updating the IP addresses for the United States region at the end of March 2021.
This change does not affect the US Federal Region.
• If your agency uses a firewall with an allowed list or to authorize specific approved
websites, then your IT staff is familiar with how to ensure users can connect to Axon
cloud services utilizing the new IP addresses. If you need more information on this, see
the Managing Network Allowed Lists with Axon Cloud Services article on myAxon.
• If your agency uses an allowed list of fully qualified domain names (FQDN), the
recommended manner, then you should not have to take any actions.
• If your agency does not control website access, then no action is required.
This update adds the following IP addresses to the US region:
• 52.227.251.64/26 (Actual range: 52.27.251.64 - 52.227.251.127)
• 52.227.251.128/26 (Actual range: 52.227.251.128 - 52.227.251.191)
• 52.247.153.16
• 52.247.159.196
Axon Evidence Case Sharing Improvements
Axon Evidence’s Case Sharing functionality has been rebuilt to provide a more robust and
reliable case sharing experience. This new version of case sharing includes the following
enhancements and provides support for U.S. Federal Sharing and Subset Case Sharing:
• Evidence categories are now copied to your partner agency as tags. The previous version
of case sharing did not copy evidence categories.
• The evidence owner is now copied to your partner agency as a tag. The previous version
of case sharing did not indicate which user owned the evidence before it was shared.
Axon Enterprise, Inc. Page 21 of 22Axon February 2021 Release Notes
• When cases are shared to groups, the group itself is added to the partner agency’s case
access control list. The previous version of case sharing added each user in the group to
the partner agency’s case access control list.
• When cases are shared to groups, the system will choose a member of the group to
become the case owner. The previous version of case sharing chose a monitor of the
group to become the case owner.
• When a case share is updated, the current owner and access control list members of the
copied case are notified of the update. The previous version of case sharing would notify
the original case share recipients.
Axon Body 3 Settings Updates
With the February release we are adding new settings to the Axon Body 3 Settings page. The
new settings require Axon Body 3 camera OS v1.13, which is planned to begin releasing in
Q2. These settings are disabled by default, and changing the settings will have no effect on
your agency’s Axon Body 3 cameras until camera OS v1.13 is available.
The new Axon Body 3 Settings are:
• Video Recall - This setting enables the upcoming Video Recall feature, which would be
applied to all agency devices. This feature allows authorized users to upload and review
video captured by an Axon Body 3 camera when the camera is on but not actively
recording. The recalled evidence will be of lower quality and without audio. It is saved to
the camera buffer, which, with Video Recall enabled, is overwritten after 18 hours. More
information about the Video Recall feature will be available in future updates.
• Settings return to default in dock - This setting determines whether camera settings
that users can change will return to default agency settings when camera is docked.
Axon Evidence Usability Updates
In upcoming releases, we will add usability updates to improve the overall functionality of
Axon Evidence. Some of the upcoming changes include:
• User Search: Update to remove the sub-menu items, since they were added below the
search filters.
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