Retailer Memo - Figtree Grove
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Retailer Memo
To: All Retailers
From: Figtree Grove Management
Date: Friday, 9 July 2021
Subject: NSW Government COVID-19 Restrictions Update
Dear Retailers,
NSW Government has imposed lockdown orders & restrictions until midnight Friday 16 July.
Please visit https://www.nsw.gov.au/covid-19/rules/greater-sydney for more information.
This is means for you…
• Mandatory closure of the following stores
o Hairdressers & Barbers (retail still permitted)
o Beauty & Nail Salons (retail still permitted)
o Massage parlous
o Gyms
o Food and drink premises (including café & restaurants) are only permitted to sell
takeaway food or beverages. Essentially no food is to be consumed instore or in the
shopping centre.
• Reduced store capacity – 1 person per 4 sqm, unless otherwise stipulated for your business.
• A face mask must be worn indoors, including the malls, stores, and offices spaces.
Store Closures & Trading Hrs (please let us know)
NSW Government continues to discourage people to shop incentre unless it is essential. We
acknowledge that some businesses have made the tough decision to close during the lockdown
period, although not mandated.
If your store has changes to trading hours or plans on remaining closed during the lockdown, please
notify us as soon as possible via admin@figtreegrove.com.au. This will allow us to better inform our
customers of any changes, via the centre’s website, radio advertising and social media.
Mandatory QR Code Check-In
From Monday 12 July, the use of Services NSW QR code check-in will be mandatory at all workplaces
and retail businesses, to assist contract tracing efforts. This includes all Figtree Grove tenants, the
Shopping Centre and office spaces. Please see attached media release for further information.
Property Managed by On behalf of Figtree Grove Shopping Centre
RetPro Management Pty Ltd MAAM TT (Figtree) Pty Ltd Centre Management Office
ABN : 64 155 736 771 ACN: 630 343 261 19 Princes Highway, FIGTREE NSW 2525
Phone 02 4298 9651
Email info@figtreegrove.com.au
Page 1 of 5 Website figtreegrove.com.au
Business Support Package
NSW Government announced a grant package to help small businesses and people across NSW
impacted by the current COVID-19 restrictions. Please see attached media lease issued 29 June
2021. Eligible businesses receiving either the Small Business Grant or the Hospitality and Tourism
Grant can receive:
• $10,000 for a decline in turnover of 70%, or more
• $7000 for a decline in turnover of 50%, or more
• $5000 for a decline in turnover of 30%, or more
For more information on the support available from the NSW Government, and to see if you are
eligible, we encourage you to visit https://www.nsw.gov.au/covid-19/businesses-and-
employment/financial-assistance
Retailer Support
• If you require assistance with printing COVID-19 related signage for your store, please email
admin@figtreegrove.com.au your requirements. Options include B&W or Full Colour A4 &
A3 Laminated.
• Retailer Portal is now available for all retailers to access key information including store
contact forms, recent retailer memo’s, retailer handbook, free centre services & advertising,
and upcoming marketing campaign details. Click here to access the site.
• A separate memo will be issued early next week, detailing further marketing support
opportunities.
Figtree Grove Safety Measures
• The kid's play area near Priceline will remain CLOSED during the lockdown period.
• Mall Furniture, Lounges, Food Court Tables & Chairs – "Do not sit here" signs are placed on
all mall furniture during the lockdown. Food court chairs will be removed and placed into
storage this evening.
• Mandatory Face Mask & NSW Health signage is placed at each entry and throughout the
Centre.
• Figtree Grove Shopping Centre has been setup with Services NSW and QR Code Check-In
signs are now placed at each entry to the Centre.
• Hand Sanitiser – Hand Sanitiser stations are located throughout the Centre.
• Concierge Desk will remain open during the lockdown period to better assist our value
customers.
• Mobility equipment is still available for hire during this period. However, we are limiting the
hire time to a maximum of 1 hour.
Help protect yourself and others
• Always check in and out wherever you can.
• Wear a face mask whilst indoors.
• Get tested if you have the mildest of symptoms.
• Self-isolate until you get a negative result.
• Stay home if you are unwell.
• Practise good hygiene. Wash your hands often and well.
Property Managed by On behalf of Figtree Grove Shopping Centre
RetPro Management Pty Ltd MAAM TT (Figtree) Pty Ltd Centre Management Office
ABN : 64 155 736 771 ACN: 630 343 261 19 Princes Highway, FIGTREE NSW 2525
Phone 02 4298 9651
Email info@figtreegrove.com.au
Page 2 of 5 Website figtreegrove.com.au
• Physically distance where you can.
We encourage you to regularly check https://www.health.nsw.gov.au/covid-19 to ensure your
business is up to date and compliant under the latest alerts and restrictions.
The Centre Management Team will continue to provide you updates on these matters should more
changes occur. If you have any questions or concerns, please contact the Centre Management Team
via info@figtreegrove.com.au or phone 02 4298 9600.
Kind regards,
Kristy Miglionico
CENTRE MANAGER
Property Managed by On behalf of Figtree Grove Shopping Centre
RetPro Management Pty Ltd MAAM TT (Figtree) Pty Ltd Centre Management Office
ABN : 64 155 736 771 ACN: 630 343 261 19 Princes Highway, FIGTREE NSW 2525
Phone 02 4298 9651
Email info@figtreegrove.com.au
Page 3 of 5 Website figtreegrove.com.au
CUSTOMER COMMUNICATION
Property Managed by On behalf of Figtree Grove Shopping Centre
RetPro Management Pty Ltd MAAM TT (Figtree) Pty Ltd Centre Management Office
ABN : 64 155 736 771 ACN: 630 343 261 19 Princes Highway, FIGTREE NSW 2525
Phone 02 4298 9651
Email info@figtreegrove.com.au
Page 4 of 5 Website figtreegrove.com.au
SIGNAGE
Property Managed by On behalf of Figtree Grove Shopping Centre
RetPro Management Pty Ltd MAAM TT (Figtree) Pty Ltd Centre Management Office
ABN : 64 155 736 771 ACN: 630 343 261 19 Princes Highway, FIGTREE NSW 2525
Phone 02 4298 9651
Email info@figtreegrove.com.au
Page 5 of 5 Website figtreegrove.com.au
COVID check-in mandate expanded
nsw.gov.au/media-releases/covid-check-mandate-expanded
Published: 30 Jun 2021
Released by: Minister for Digital, Minister for Customer Service
Use of the Service NSW QR code will be mandatory at all workplaces and retail
businesses from Monday 12 July.
Minister for Digital and Customer Service Victor Dominello said expanding the mandate
would give NSW Health contact tracers real-time access to QR code data from a greater
number of venues including supermarkets, retail stores, gyms and offices.
“This is about keeping customers and staff safe and getting all businesses open again as
soon as possible,” Mr Dominello said.
“We know the Delta variant of COVID-19 moves quickly and we must do everything we
can to get it under control.
“While many retail businesses, including large supermarkets and hardware chains, have
voluntarily adopted the Service NSW QR code, this measure will ensure check-in rates
are high across the board and contact tracers have access to reliable records.”
From 12 July, these businesses will need to display the Service NSW QR code and take
reasonable steps to ensure people entering their premises check-in using the Service
NSW QR codes or digital sign-in sheet:
Retail businesses and supermarkets
Individual shops within shopping centres
Shopping centres will also be asked to display QR codes at entry points where
practicable
Gyms
Offices, including call centres
Manufacturing and warehousing
Universities and TAFE
Schools including teachers and visitors (such as parents and contractors) but
excluding students.
Businesses such as hospitality and hairdressers that were already using the Service
NSW QR code will also need to ensure staff and visitors such as maintenance workers
and delivery drivers check-in, when they resume services after the lockdown period.
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Hospitality businesses will now need to extend the use of the Service NSW COVID-Safe
check-in to all customers including takeaway orders.
Businesses that fail to comply with the new health order requirements may be subject to
fines and in case of flagrant breaches, temporary closure orders.
“There is no excuse not to check-in everywhere you can – businesses and customers all
have a part to play to keep NSW safe,” Mr Dominello said.
“In the same way customers routinely check into cafes, restaurants and bars, we need
them to adopt the same approach when visiting a supermarket, retail store and
workplace.
“Inspectors have been asked to monitor the situation alongside the NSW Police.”
The Service NSW COVID-Safe check-in is easy for customers to use from within the
Service NSW app.
There are more than 5.2 million active users of the Service NSW app.
The data captured by the Service NSW COVID-Safe check-in is only used for the
purposes of contact tracing by NSW Health. It is deleted after 28 days.
Businesses can find the application form and more information at register for the NSW
Government QR code.
For visitors without a digital device, other check-in forms must be available.
Related information
Check in with the Service NSW app
Register your business as COVID Safe
Setting up electronic check-in and QR codes
COVID-19
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Major new COVID-19 support package to help tens of
thousands of businesses across NSW
nsw.gov.au/media-releases/major-new-covid-19-support-package-to-help-tens-of-thousands-of-businesses-across
Published: 29 Jun 2021
Released by: The Premier, Deputy Premier, Treasurer
The NSW Government today announced a major new grants package and changes to the
Dine & Discover program to help tens of thousands of small businesses and people
across NSW impacted by the current COVID-19 restrictions.
The package includes grants of between $5000 and $10,000 for small businesses, payroll
tax deferrals for all employers, an extension of the Dine & Discover program to 31 August
and the ability for people to use Dine & Discover vouchers for takeaway delivered directly
to their home by the venue itself.
NSW Premier Gladys Berejiklian said the centrepiece of the package was the small
business support grants which will help businesses by alleviating cashflow constraints
while trading is restricted. This can be used for business expenses such as rent, utilities
and wages, for which no other government support is available.
“We always said we will do whatever it takes to support businesses and keep people in
jobs during the pandemic and that is exactly what we are doing,” Ms Berejiklian said.
“The current restrictions are in place to protect people and keep the community safe,
unfortunately businesses continue to incur costs such as rent, power and lost produce,
and this will go some way to lessening that financial pain.”
Three different grant amounts will be available for small businesses depending on the
decline in turnover experienced during the restrictions - $10,000 for a 70 per cent decline,
$7000 for a 50 per cent decline and $5000 for a 30 per cent decline.
Deputy Premier John Barilaro said the new grants would be available across NSW.
“This latest outbreak has coincided with school holidays when a lot of regional areas were
counting on more visitors to help boost local economies,” Mr Barilaro said.
“These grants will help many get through the winter, and just like after the bushfires, the
floods and the first wave of COVID-19, the regions will lead NSW out the other side.”
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NSW Treasurer Dominic Perrottet said the small business grants would be available for
sole traders and non-for-profit organisations, with expanded criteria to assist most
hospitality and tourism operators hit hard by the restrictions during school holidays.
“The NSW economy rebounded strongly from the challenges of 2020 and we’re taking
action to ensure we keep that going. We are deploying our fiscal firepower when it
matters, by helping small businesses stay in business and keep people in jobs,” Mr
Perrottet said.
“Once again we are delivering timely and targeted support to keep businesses in
business and people in jobs as we work together to overcome this latest challenge.”
Businesses will be able to apply for the grants through Service NSW from later in July
and will need to show a decline in turnover across a minimum two-week period after the
commencement of major restrictions on June 26.
The grants will be divided into two streams:
1. Small Business COVID-19 Support Grant. Available to businesses and sole traders
with a turnover of more than $75,000 per annum but below the NSW Government 2020
21 payroll tax threshold of $1,200,000 as at 1 July 2020.
These businesses must have fewer than 20 full time equivalent employees and an
Australian Business Number (ABN) registered in New South Wales or be able to
demonstrate they are physically located and primarily operating in New South Wales.
(Full criteria will be available in coming days on the Service NSW website).
2. Hospitality and Tourism COVID-19 Support Grant. Available to tourism or hospitality
businesses that have a turnover of more than $75,000 and an annual Australian wages
bill of below $10 million, as at 1 July 2020.
These business must have an Australian Business Number (ABN) registered in New
South Wales or be able to demonstrate they are physically located and primarily
operating in New South Wales. (Full criteria will be available in coming days on the
Service NSW website).
Other key elements of the package announced today include:
Dine & Discover vouchers will be able to be used for takeaway from eligible and
registered Dine businesses during the restriction period, but food must be delivered
direct to the home by the restaurant or café and not picked up. Dine & Discover
vouchers cannot be redeemed for takeaway using third party delivery platforms.
A further one-month extension of Dine & Discover vouchers until 31 August 2021 to
allow people more time to use them.
More than $11 million for increased support for people at risk of homelessness plus
assistance to vulnerable temporary visa holders, asylum seekers and refugees.
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An optional deferral of payroll tax payments due in July 2021 and the deferral of
hotel June quarter gaming machine tax, with the Chief Commissioner of State
Revenue able to provide for appropriate repayment arrangements on a case by
case basis.
More information on the small business support grants and changes to the Dine &
Discover program will be available shortly on the Service NSW website.
Related information
COVID-19
Additional restrictions for NSW
What you can do in NSW
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