2019 ADI Conference September 8-11 | Indianapolis, IN - Hosted by Presented by - Assistance Dogs International
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2019 ADI Conference
September 8-11 | Indianapolis, IN
Hosted by Presented by
About ADI
Assistance Dogs International, Inc. (ADI) is a worldwide coalition of non-profit programs
that train and place Assistance Dogs. Founded in 1986 from a group of seven small programs,
ADI has become the global authority in the Assistance Dog industry.
The objectives of Assistance Dogs International are to:
• Establish and promote standards of excellence in all areas of assistance dog acquisition,
training and partnership.
• Facilitate communication and learning among member programs.
• Educate the public to the benefits of Assistance Dogs and ADI membership.
About ICAN
Indiana Canine Assistant Network, Inc. (ICAN) is all about unleashing abilities! ICAN trains and
places assistance dogs with individuals with disabilities and provides foundational life skills
to inmates through their experiences as trainers.
Founded in 2002 by Dr. Sally Irvin, ICAN started with three dogs in one women’s prison.
Seventeen years later, ICAN has over 55 dogs in training, three correctional facility partners,
120 volunteers, 140 active client/canine partnerships, 52 inmate trainers and seven staff
members. ICAN has unleashed many abilities and changed many lives, yet we have much
more to accomplish to reduce the wait time for applicants. ICAN is the only service dog
organization in Indiana that is accredited by ADI and places dogs within Indiana.
2 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCE
Welcome
Welcome ADI Board President
Table of
Welcome to the Assistance Dogs
International Conference in collaboration
with the Indiana Canine Assistant
Network. The board and I look forward Contents
to your input during both the working
and networking sessions.
Local Resources and
Sharing your skills experiences, insights, friendship and humour Transportation....................... 4
is compulsory. I believe we can together enhance the global
assistance dogs industry. General Conference
Information................................5
Hotel Floorplan................... 6
Richard Lord, Assistance Dogs Australia
Board President, Assistance Dog International
Conference
Schedule...................................... 8
Keynotes and
Sessions...................................... 14
Welcome ICAN President
Welcome to the racing capital of the Guest Speakers...................22
world! A city known for fast cars and
blockbuster events has also gained acclaim
for a flourishing culinary and brewing scene,
thriving cultural institutions, cool surrounding towns –
like Noblesville! I hope you will have a chance to enjoy our
legendary “Hoosier” hospitality while here.
It has been a true pleasure to work with the ADI staff and board
of directors on this year’s conference. We have worked with
such talented, knowledgeable and passionate speakers! Our
ICAN community hopes you have an engaging and enriching
time and will gain something of value to take back to your own
program. Here’s to unleashing possibilities – together!
Jillian Ashton, CFRM
President, ICAN
SEPTEMBER 8-11 INDIANAPOLIS | 3
Welcome
Local Resources
Hospital Veterinary Care
IU Health Saxony VCA Stoney Creek Animal Hospital
13000 E 136th St 14660 Herriman Blvd #800, Noblesville, IN 46060
Fishers, IN 4603 317.770.0399
317.678.2000
VCA Advanced Veterinary Care (24 Hours)
Pet Supplies 7712 Crosspoint Commons, Fishers, IN 46037
• Pet Supplies Plus 317.578.4100
• Pet Smart
• Three Dog Bakery
Transportation
Arrangements for the complimentary
Shuttle Bus Transportation:
Sunday, September 8th
• Pick up times from the Indianapolis International
Airport » 2:00 p.m., 4:00 p.m. and 6:00 p.m.
Wednesday, September 11th
• Pick up times from the Embassy Suites to the
Indianapolis International Airport
1:15 p.m., 3:15 p.m. and 5:15 p.m.
• Sign up for shuttle service for your preferred
departure at the information desk.
LYFT IS OFFERING OUR CONFERENCE ATTENDEES
A 15% DISCOUNT ON THE FARES DURING
THE CONFERENCE:
CODE: ADIAIR
15% off two rides to and/or from the
airport for new and existing user
Valid: Sept. 7th 8 AM - Sept 12th 12 PM
CODE: INDYADI
15% off two rides during the conference
Valid: Sept. 7th 8 AM - Sept 12th 12 PM
© Liz Kaye/ICANdog.org
4 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCE
Conference Information
Nametags and Banquet Tickets Networking Lunch Information
Your nametag is your pass to certain areas This year we are working to provide you
of the conference and must be readily opportunities to network and share with
accessible or visible to conference other ADI member programs. During the
volunteers to gain access. Different color 45 minute lunch break, ADI is offering
nametags signify your affiliation with Networking Table Topics. These self-guided
Assistance Dogs International (ADI). casual discussions will focus on members
at the table sharing basic information
Accredited Membership Level (voting rights) Access and best practices around a specific topic.
Blue to all meetings, workshops and banquet. Full
participation and voting privileges in meetings.
Accredited voting status must be confirmed Potential topics to be offered:
before the start of the conference to have voting
privileges at the 2019 conference. Please Note: • Temperament Testing/BCL
Only one designated person per member
• Client Challenges/Graduate Care
organization may vote or speak at any meeting.
• Breeding/Whelping
• Puppy Development
Candidate Level (non-voting rights) Access to all • Recruiting and Managing Volunteers
Yellow meetings, workshops, and banquet. May attend
business meetings to observe only.
• Prison Based Training
• Research Canine Behavior
• Veterans with PTSD
Non-ADI Member Guest Not a member of • Autism Placements
Red Assistance Dogs International (ADI). May attend
all workshops, events, and banquet. May not • Client Application Process, and more!
attend any business or committee meetings.
These discussions are an opportunity to
start a conversation in a casual atmosphere
Conference Guest, Keynote Speaker
Green and Non-ADI Member Speaker while enjoying your lunch. Look for signage
at the tables during the lunch break.
Bon Appetite!
Conference Volunteer who will be able to assist
ICAN you with any questions or help you may need
during the conference sessions. Volunteers will
be dressed in an ICAN shirt.
Banquet Tickets
Your banquet ticket is placed inside your
nametag holder. You must bring your
banquet ticket to the banquet. Please place
your ticket at your place setting so your
waitperson may serve you the correct meal
choice. Any special dietary need is your
responsibility to address to the hotel staff.
SEPTEMBER 8-11 INDIANAPOLIS | 5
Welcome
Hotel Floor Plan
DOG RELIEF AREA
13700 Conference Center Dr S,
Noblesville, IN 46060
United States
317.674.1900
© Liz Kaye/ICANdog.org
6 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCE
We’d Love Your Feedback
Please Provide Feedback About Your
Sessions & Conference Experience*
Use the following case-sensitive link:
www.surveymonkey.com/r/2019ADI
• Enter link above into the browser on
your computer or mobile device
Or use this QR code:
• Apple: Open Camera App and focus on the
QR code for a few moments – click on the
pop-up that appears to take you to the
survey
• Android: Download a QR Scanner app if you
do not already have one – use to scan QR
code and get link
*Your feedback is anonymous. You are NOT required to enter your email. If the system asks
for your email following the survey, you do NOT need to enter it to submit your responses.
© Liz Kaye/ICANdog.org
SEPTEMBER 8-11 INDIANAPOLIS | 7
Conference Schedule
SUNDAY, SEPTEMBER 8
6 p.m. – 8 p.m. Welcome Reception and Packet Pick-up (optional)
HAMILTON PRIVATE DINING
MONDAY, SEPTEMBER 9
6:30 a.m. Embassy Suites Cooked-to-order Continental Breakfast
LOBBY
8:00 a.m. – 8:15 a.m. GENERAL SESSION – Conference Welcome
WATERS A & B Richard Lord, ADI Board Chairman
8:15 a.m. – 9:30 a.m.
KEYNOTE SPEAKER
WATERS A & B Transforming Trauma through the Human-Animal Bond
Phil Tedeschi, LCSW MSSW
9:30 a.m. – 9:45 a.m. Break
9:45 a.m. – 12:00 p.m.
PTSD Research Study Findings
WATERS A & B FACILITATOR
Meg Olmert, Director of Research, Warrior Canine Connection
Human-Dog Interactions—Neuroendocrine and
Physiological Alterations in Service Members with
PTSD who Train Service Dogs. Unpublished
Dessa Bergen-Cico, PhD, CHES, CA
Department of Health, Syracuse University
Ryan Woodruff, BS CPDT-KA
Clear Path for Veterans, Chittenango, NY
Kerri Rodriquez, MS, MR
Center for the Human-Animal Bond, Purdue University
Brett Simon, President
K9s for Warriors, Ponte Verda, Florida
Steven Woodward, PhD
National Center for PTSD, Palo Alto, VA
Matthew Decker, LCSW, Clinical Director
Paws for Purple Hearts, U.S. Marine Corps Veteran
Richard Hunter, PhD, ABPP
University of Nebraska-Lincoln and Clinical Outcomes Group, Marian, Illinois
Behesha Doan, Founder and Training Director
This Able Veteran, Carbondale, Illinois
8 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCE
MONDAY, SEPTEMBER 9 CONTINUED
12:00 p.m. – 12:45 p.m. NETWORKING LUNCH-TABLE TOPICS (PROVIDED)
12:45 p.m. – 1:45 p.m. AFTERNOON BREAKOUT SESSIONS
Admin Track Strengthening Your Board to Support Your Mission
WATERS C Lee Ann Ernst, Consultant, Johnson, Grossnickel & Associates
Training Track
“Beyond Throwing a Dog a Bone”
Kennel Enrichment Panel Discussion
WATERS A & B
Bonnie Bergin, Bergin University
Jen Rogers, PAALS
Jessica D’Ambrosio, Southeastern Guide Dogs
PTSD Track Determine Readiness to Partner with PTSD Dog
WATERS D & E Karen Gries, America’s VetDogs & Guide Dog Foundation
1:45 p.m. – 2:00 p.m. Break
2:00 p.m. – 3:00 p.m. AFTERNOON BREAKOUT SESSIONS
Admin Track Alternative Revenue in Today’s Non-Profit Sector
WATERS C Rod Haneline, Leader Dogs for the Blind
Melissa Weisse, CFRE, Leader Dogs for the Blind
Training Track
Maternal Style: How Early Experiences are Associated with the
WATERS A & B Future Outcomes of Assistance Dogs
Brenda Kennedy, D.V.M, Canine Companions for Independence
PTSD Track Healthy Community Living and Graduate Aftercare PTSD Service Dogs
WATERS D & E Mike Annan, Vancouver Island Compassion Dogs/BC & Alberta Guide Dogs
3:00 p.m. – 3:15 p.m. Break
3:15 p.m. – 4:15 p.m. AFTERNOON BREAKOUT SESSIONS
Admin Track Maximizing the Lifetime Value of Your Donors for Fundraising Success
WATERS C Jay Love, founder of eTapestry and Chief Relationship Officer
at Bloomerang
Training Track Canine Student Teacher Program
WATERS A & B Jenny Barlos, Assistance Dogs for Achieving Independence
Suzanne Reinhart, retired counselor, Tiffin Schools
SEPTEMBER 8-11 INDIANAPOLIS | 9Conference Schedule
MONDAY, SEPTEMBER 9 CONTINUED
PTSD Track
More than a Family Pet: The Importance of Family in the Success
WATERS D & E of Service Dog Placements with Veterans with PTSD
Dr. Cynthia Crosson, LICSW, Consultant, Harvest Consulting
and Consultation
4:15 p.m. – 4:30 p.m. Break
4:30 p.m. – 5:30 p.m. REGIONAL CHAPTER MEETINGS
WATERS C ADEU General Membership
WATERS A & B ADI North America General Membership
WATERS D & E ADI Oceania General Membership
5:30 p.m. – 6:30 p.m. ADI COMMITTEE MEETINGS (Committee Members Only*)
Standards Committee, Membership Committee,
Marketing Committee, Education Committee
*Interested members and candidate programs may attend as observers
Dinner on your own
TUESDAY, SEPTEMBER 10
6:30 a.m. Embassy Suites Cook-to-order Continental Breakfast
LOBBY
8:00 a.m. – 8:15 a.m. GENERAL SESSION – Welcome
WATERS A & B
8:15 a.m. – 9:30 a.m. MORNING BREAKOUT SESSIONS
Admin Track
Happiness, Habits, and Nonprofit Fundraising:
WATERS C Strategies to Survive and Thrive
Amy Eisenstein, CFRE, Amy Eisenstein Consulting
Training Track Working with Puppy Raisers and Foster Volunteers Panel Discussion
WATERS A & B Matthias Lenz, BC & Alberta Guide Dogs
Alberto Alvarez-Campos, Assistance Dogs Australia
Deb Donnelly, Leader Dogs for the Blind
Client Training Track Balancing the Client Experience with the Needs of the Program
WATERS D & E Peter Gorbing, Dogs for Good
Jenny Barlos, Assistance Dogs for Achieving Independence
Carla Morgan, PhD
9:30 a.m. – 9:45 a.m. Break
10 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCETUESDAY, SEPTEMBER 10 CONTINUED
9:45 a.m. – 10:45 a.m. MORNING BREAK OUT SESSIONS
Admin Track Workshop: How to Get Started Raising Major Gifts
WATERS C Amy Eisenstein, Amy Eisenstein Consulting
Training Track
American Airlines Puppies in Flight: How to Get the Most
Out of Your Membership
WATERS A & B
Barrie Madasu, Guide Dog Foundation for the Blind
Client Training Track MST Service Dogs 101
WATERS D & E Kyria Henry, paws4people
Sheila O’Brien, America’s VetDogs & Guide Dog Foundation
Dr. Cynthia Crosson, Harvest Consulting & Consultation
10:45 a.m. – 11:00 a.m. Break
11:00 a.m. – 12:00 p.m. MORNING BREAK OUT SESSIONS
Admin Track ADI General Business Meeting
WATERS C
Training Track Service Dogs, Students and the Schools They Attend
WATERS A & B Kristin Hartness, Canines for Disabled Kids
Client Training Track Interview Skills for Assistance Dogs Clients
WATERS D & E Thea Trussler, National Service Dogs
12:00 p.m. – 12:45 p.m. NETWORKING LUNCH-TABLE TOPICS (PROVIDED)
12:45 p.m. – 1:45 p.m. AFTERNOON BREAK OUT SESSIONS
Admin Track ADI General Business Meeting – cont’d
WATERS C
Training Track Operating a Service Dog Training Program in a Correctional Setting
WATERS A & B Andrew Cole, Deputy Warden, Indiana Department of Corrections
Sean Diamond, Director of Training, Indiana Canine Assistant Network (ICAN)
Client Training Track Best Practices for Setting up Training Program for 3rd Party Autism Teams
WATERS D & E Laura Edwards, Freedom Service Dogs of America
1:45 p.m. – 2:00 p.m. Break
SEPTEMBER 8-11 INDIANAPOLIS | 11Conference Schedule
TUESDAY, SEPTEMBER 10 CONTINUED
2:00 p.m. – 3:00 p.m. AFTERNOON BREAK OUT SESSIONS
Admin Track Compassion Fatigue – How Do You Support Your Staff
WATERS C Thea Trussler, National Service Dogs
Training Track Workshop: Raising Puppies to Be Brave (and Healthy):
WATERS A & B The Power of the First 12 Months
Gayle Watkins, PhD, Avidog University
3:00 p.m. – 3:15 p.m. Break
3:15 p.m. – 4:15 p.m. AFTERNOON BREAK OUT SESSIONS
Admin Track Using Social Media to Create a National Presence
WATERS C Jennifer Wilder, Warrior Canine Connection
Training Track Gayle Watkins’s Workshop cont’d
WATERS A & B
4:15 p.m. – 4:30 p.m. Break
4:30 p.m. – 5:30 p.m. AFTERNOON BREAK OUT SESSIONS
Admin Track Show Me the Proof
WATERS C Mark Ruefenacht, Dogs 4 Diabetics
Training Track Gayle Watkins’s Workshop cont’d
WATERS A & B
6:00 p.m.
BANQUET – AWARDS PRESENTATION
KEYNOTE SPEAKER
WATERS A & B
Nathan Selove
Music and Dancing with Dave and Rae
WEDNESDAY, SEPTEMBER 11
6:30 a.m. Embassy Suites Cook-to-order Continental Breakfast
LOBBY
8:00 a.m. ADI Accreditation 101 Informational Meeting
WATERS C Laura Hilbert, ADI Accreditation Coordinator
8:30 a.m. – 8:45 a.m. GENERAL SESSION – Welcome
12 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCEWEDNESDAY, SEPTEMBER 11 CONTINUED
8:45 a.m. – 10:00 a.m. Joining Forces to Advocate for Service Dog Teams
WATERS A & B Joanne Singleton, PhD, Pace University
Lu Picard, ECAD
10:00 a.m. – 10:30 a.m. Break and Hotel Checkout
10:30 a.m. – 11:30 a.m. MORNING BREAK OUT SESSIONS
Admin Track Creating a Culture of Professionalism
WATERS C Michelle Woerner, K9’s for Mobility
Training Track Breeding and Whelping 101 – Key Factors to Consider
WATERS A & B Jamie Young, DVM, PhD, DACVP, Research Pathologist
Client Training Track
Training Veterans with PTSD and Supporting these Long-term
WATERS D & E Placements Panel Discussion
Kyria Henry, paws4people
Flora Baird, Canine Companions for Independence
Brett Simon, K9’s for Warriors
11:30 a.m. – 11:45 a.m. Break
11:45 a.m. – 12:45 p.m. Keynote – The Luckiest Man
WATERS A & B Jeffrey E. Mittman, CEO and President Bosma Enterprises,
Retired Veteran
12:45 p.m. – 1:00 p.m. 2020 ADI CONFERENCE PRESENTATION
WATERS A & B Marijan Alfonzo Sesar, Centar Za Rehabilitaciju Silver
12:45 p.m. – 1:00 p.m. CONFERENCE CLOSING
Lunch on your own
2:30 p.m. – 5:00 p.m. AAII General Meeting (All are welcome to attend)
WATERS A & B
SEPTEMBER 8-11 INDIANAPOLIS | 13Sessions
Keynotes and General Sessions
Transforming Trauma through the Human-Animal Bond
Phil Tedeschi, LCSW MSSW, University of Denver, Institute for Human-Animal Connection
Philip will offer a keynote talk focused on the research from his new edited volume:
Transforming Trauma: Finding Resiliency and Healing through our Connection with Animals.
This presentation will review some of the important ways that animals are being incorporated
into clinical responses to trauma and offer new insights into why animals can be a highly
effective strategy for intervention into developmental trauma, post-traumatic stress and
crisis responses. Highlights will include exploration into the interpersonal neuro-biological
explanations for how to integrate animals into therapeutic settings and ethical considerations
of including animals in trauma response.
Panel: PTSD Research Study Findings
FACILITATOR -Meg Olmert, Dir of Research, Warrior Canine Connection
Dessa Bergen-Cico, PhD, CHES, CA, Department of Health, Syracuse University
Ryan Woodruff, BS CPDT-KA, Dogs 2 Vets/ClearPath, Chittenango, NY
Kerri Rodriquez, MS, MR, Center for the Human-Animal Bond, Purdue University
Brett Simon, President, K9s for Warriors, Ponte Verda, Florida
Steven Woodward, PhD, National Center for PTSD, Palo Alto, VA
Matthew Decker, LCSW, Clinical Director, Paws for Purple Hearts, U.S. Marine Corps Veteran
Richard Hunter, PhD, ABPP University of Nebraska-Lincoln and Clinical Outcomes Group,
Marian, Illinois
Behesha Doan, Founder and Training Director, This Able Veteran, Carbondale, Illinois
Researchers and program representatives will briefly present the five program models,
research protocols and findings. The panel will then discuss key differences in the program
models, research protocols, and how those differences may be reflected in their findings.
Additional discussion will focus on lessons learned, future research, and explore the role
of the industry in establishing service dog training and placement programs as valid,
reimbursable, complimentary interventions for PTSD symptom relief.
Joining Forces to Advocate for Service Dog Teams
Joanne Singleton, PhD, Pace University
Lu Picard, ECAD
Canines Assisting in Health, in partnership with Educated Canines Assisting with Disabilities
(ECAD) developed at Pace University, developed tools to bridge the gap between healthcare
professionals and the service dog industry. Healthcare providers must provide informed care
to individuals with disabilities, yet they receive little to no education in this area. Canines
Assisting in Health and ECAD developed educational offerings and materials for the
healthcare profession. They will be presenting the printed materials and simulation videos
developed to educate the healthcare providers, so our membership and clients can use
them and educate their medical team.
14 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCE© Liz Kaye/ICANdog.org
The Luckiest Man
Jeff Mittman, CEO Bosma Enterprises
Self-described as the “Luckiest Man on Earth” Jeff Mittman will share how on July 7, 2005 his
life changed forever when he was very seriously injured by a roadside bomb in Iraq. Recently,
Indianapolis-based Bosma Enterprises selected Jeff as its next president and CEO, commencing
his role last month - becoming the first leader who is blind in the organization’s over 100-year
history. Jeff’s appointment is indicative of a paradigm shift in the way companies look today
and into the future, where qualified individuals with disabilities are represented in greater
numbers at the very highest level. You will be inspired by Jeff’s perspective on life and work,
as well as by his endearing sense of humor.
ADMIN TRACK: BREAKOUT SESSION
Strengthening Your Board to Support Your Mission
Lee Ann Ernst, Consultant, Johnson, Grossnickel & Associates
Join us for an overview of the important roles and responsibilities associated with being a
board member! Learn how to create, maintain, and grow a dynamic culture within your board.
A healthy and consistent culture allows organizations to operate smoothly, recruit effectively,
raise more funds, and develop leadership from within a sustainable way.
Alternative Revenue in Today’s Non-Profit Sector
Rod Haneline, Leader Dogs for the Blind
Melissa Weisse, CFRE, Leader Dog for the Blind
The Nonprofit sector faces greater funding challenges today than at any other time in history.
Not only must the sector maintain a donor base but progressive nonprofits look for ways to
support their organizations with sustainable revenue with funds other than donor dollars. In
this session, we will present a case study on how Leader Dogs for the Blind created a process
and mechanism to explore and implement an alternative revenue stream that we believe will
create viable and sustainable economic results for the future.
SEPTEMBER 8-11 INDIANAPOLIS | 15Sessions
Maximizing the Lifetime Value of Your Donors for Fundraising Success
Jay Love, founder of eTapestry and Chief Relationship Officer at Bloomerang
Within your donor database lies untold lifetime value. Unfortunately, many nonprofits fail
to properly nurture and steward their donors, and are content with high acquisition and high
churn. Why let his enormous asset go underutilized? In this session, we will cover the tenets
of effective database management, no matter what program or vendor you use. We will show
examples of best practices in data management, communication segmenting, engagement
tracking and reporting in order to help your team work smarter, not harder.
Happiness, Habits, and Nonprofit Fundraising: Strategies to Survive and Thrive
Amy Eisenstein, CFRE, Amy Eisenstein Consulting
Do you ever feel insecure about fundraising? Do you want to build your confidence and feel
inspired? Would you like to improve you work habits so you can raise more money? If so, you
will not want to miss Amy’s presentation as she shares stories and insight on working with donors,
as well as staying motivated as you work toward changing the world through philanthropy.
Workshop: How to Get Started Raising Major Gifts
Amy Eisenstein, Amy Eisenstein Consulting
If you want to supercharge your fundraising – either as part of your annual fund or for a capital
campaign, you’re going to need to raise major gifts. Whether a major gift at your organization
is $1,000 or $10K or more, you’ll need to identify your best prospective donors, build relation-
ships with them, ask for financial support, and thank them appropriately. Join Amy Eisenstein
to learn the who, what, when, where, and why’s of major gift fundraising.
Compassion Fatigue – How Do You Support Your Staff
Thea Trussler, National Service Dogs
In the assistance dog industry our teams have expertise in the training of dogs but rarely is
there mental health training. Any disability entails an element of mental health concern. Our
staff can overextend themselves with a result of compassion fatigue, or worse. This workshop
identifies the early warning signs, how to take care of ourselves, how to speak to staff about
concerns regarding their mental health, and policy/procedure crafting.
Using Social Media to Create a National Presence
Jennifer Wilder, Warrior Canine Connection
With limited budgets for overhead, small nonprofits often must rely on volunteers or
untrained staff to create their social media content. Warrior Canine Connection (WCC) is
no exception. With a slim, but creative staff, WCC has used its social media voice as a
megaphone to raise almost $1 M through crowd-sourcing, enhance its corporate partnerships,
attract the attention of national media, and gain a following of 150,000. We’ll share practical
tips and lessons learned.
16 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCEShow Me the Proof
Mark Ruefenacht, Dogs 4 Diabetics
Dogs4Diabetics was the first to train Medical-Alert Dogs for insulin-dependent diabetics using
reliable and proven methods. Medical-Alert Dogs are dealing with life-threatening diseases
and we do a disservice to our clients if we do not have standards driven by statistical analysis.
Those of us working in the medical alert field have an ethical duty to make sure we prove the
dogs we train can do their work safely and reliably.
Creating a Culture of Professionalism
Michelle Woerner, K9’s for Mobility
If you lead a team, you understand the importance of an organization’s culture. After all,
culture - defined as a way people work together - emerges from the social and psychological
environment within your organization and is a key contributor to your organization’s
effectiveness – and is just as important as knowing how to train a service dog. Culture can
be determined by attitude and commitment to be professional in various encounters with
volunteers, donors, clients, and members of your team. This presentation will include
guidance on how to lead a team as a professional through all forms of communication.
CLIENT TRACK: BREAKOUT SESSIONS
Balancing the Client Experience with the Needs of the Program
Peter Gorbing, Dogs for Good
Jenny Barlos, Assistance Dogs for Achieving Independence
Carla Morgan, PhD
Standards are vitally important to all assistance dog organizations, but in our efforts to get
processes and systems working effectively and efficiently, there is a danger we lose sight of
the fact that at heart, our work is about bringing people and dogs together in ways that work
for both. This workshop will explore how we can create a really supportive environment for our
clients, whilst recognizing that programs, and indeed our dogs, have complex needs that have
to be met. We will explore the client experience and think about how we can improve that, the
skills we need to develop in our staff to ensure they build a strong relationship with clients
and look at the things that can get in the way of achieving a client-program win-win. This session
will not be a conventional presentation or panel discussion, but a three-way conversation
between a client, a client services director and a facilitator. Everyone will be invited to participate.
SEPTEMBER 8-11 INDIANAPOLIS | 17Sessions
Military Sexual Trauma (MST) Service Dogs 101
Kyria Henry, paws4people
Sheila O’Brien, America’s VetDogs & Guide Dog Foundation
Dr. Cynthia Crosson, Harvest Consulting & Consultation
The members of the Military Sexual Trauma (MST) Standards Sub-committee will share
knowledge and research they acquired so that programs can place the best Service dogs
possible to help those with MST. Learn how MST differs from Military-Related PTSD, the dog
best suited for this work, the triggers, the feedback from those who have service dogs that
help to mitigate their MST and more.
Interview Skills for Assistance Dogs Clients
Thea Trussler, National Service Dogs
A thorough interview for suitable assistance dog placement requires a degree of detective
work. This workshop includes questions that reveal more about lifestyle, mental health
concerns, support system and preparedness. The need to do in person vs Skype interviews
is explored. Need for follow-up interview prior to team training with clients. Tools to bring
to an interview is also discussed.
Best Practices for Setting up Training Program for 3rd Party Autism Teams
Laura Edwards, Freedom Service Dogs of America
Freedom Service Dogs provides assistance dogs to individuals with Autism in a 3rd party
placement as young as five years of age. We spent a great deal of time training with our clients
over a 12 week curriculum that instructs the parent/handler how to navigate handling a dog
for their child.
Panel: Training Veterans with PTSD and Supporting these Long-term Placements
Kyria Henry, paws4people
Flora Baird, Canine Companions for Independence
Brett Simon, K9’s for Warriors
Panelists will share their programs with working with Veterans and how it has shaped
their programs.
PTSD TRACK: BREAKOUT SESSIONS
Determine Readiness to Partner with PTSD Dog
Karen Gries, America’s VetDogs & Guide Dog Foundation
In recent years, America’s VetDogs has placed over 50 PTSD service dogs with clients, and we
have over 300 PTSD applicants in the application process today. We serve clients all over the
United States. In this presentation, we will share our current process for evaluating applicants
in search of a PTSD service dog. We will discuss workflows, case studies, strategic partnerships,
and lessons learned as we work to change the lives of veterans with PTSD.
18 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCEHealthy Community Living and Graduate Aftercare PTSD Service Dogs
Mike Annan, Vancouver Island Compassion Dogs/BC & Alberta Guide Dogs
Our 52-week Heathy Community Living program is guided by Trauma Informed Instructors
and a Mental Health Director. This is a compressive program, and an innovative service delivery
model that provides Veterans with confidence with their dogs, unconditional support, and a
renewed sense of purpose. This program allows our Client Services Team to guide clients and
their highly trained service dogs to perform common tasks like grocery shopping or attending
a child’s school event. The program outline directly shows us the outcomes of our clients’
success, and support the progress of our clients.
More than a Family Pet: The Importance of Family in the Success of Service Dog
Placements with Veterans with PTSD
Dr. Cynthia Crosson, LICSW, Consultant, Harvest Consulting and Consultation
One crucial factor in the success of veterans receiving service dogs for PTSD is the degree
of emotional support that they receive from their families. This presentation will discuss the
needs of families and suggest ways that dog placement agencies can better engage them on
the veteran’s behalf. This presenter has authored a manual for significant others as well as
two children’s books that help to educate family members about how they can be involved.
TRAINING TRACK: BREAKOUT SESSIONS
Panel: Beyond Throwing a Dog a Bone: Kennel Enrichment Discussion
Bonnie Bergin, Bergin University
Jen Rogers, PAALS
Jessica D’Ambrosio, Southeastern Guide Dogs
Panelists will present some of the latest information and rationale for expanding kennel
enrichment activities. Presentations will include various equipment including video.
Maternal Style: How Early Experiences are Associated with the Future
Outcomes of Assistance Dogs
Brenda Kennedy, D.V.M, Canine Companions for Independence
Previous research conducted in a population of guide dogs found that the amount of maternal
interaction a puppy is exposed to is significantly associated with that puppy’s success in the
program up to two years later. This study is being repeated and expanded in a population of
assistance dogs at Canine Companions for Independence, with the goal of learning more about
the long-term influence of material care and how it might impact breeding programs.
SEPTEMBER 8-11 INDIANAPOLIS | 19Sessions
Canine Student Teacher Program
Jenny Barlos, Assistance Dogs for Achieving Independence
Suzanne Reinhart, retired counselor, Tiffin Schools
In this presentation, we will discuss our new Canine Student Teacher Training Program. We will
present information about the inspiration for this program, the agreements we entered into
with the North Central Ohio Educational Service Center, the training curriculum we used with
educators who fostered the dogs in this program and the challenges and successes in the first
year of implementation.
Panel: Working with Puppy Raisers and Foster Volunteers
Matthias Lenz, BC & Alberta Guide Dogs
Alberto Alvarez-Campos, Assistance Dogs Australia
Deb Donnelly, Leader Dogs for the Blind
Panelists will present information on working with Puppy Raisers/Foster volunteers to improve
their training of your future assistance dogs.
American Airlines Puppies in Flight: How to Get the Most Out of Your Membership
Barrie Madasu, Guide Dog Foundation for the Blind
Have you been thinking about signing up for American Airlines’ Puppies in Flight Program (PIF)?
Are you an existing member who would like to get more out of your PiF experience? We will
review program basics and share tips and tricks for getting the most out of this amazing free
canine travel service offered by American Airlines.
Service Dogs, Students and the Schools They Attend
Kristin Hartness, Canines for Disabled Kids
Schools are unique environments when it comes to students with special needs. Adding a new
and often unfamiliar tool to improve a student access triggers lots of questions. How does the
school balance the needs of all students? What is a 504 and why should the service dog be in
it? And many more. Learn how to navigate those questions and more to best support students
who will be attending school with their service dog.
Operating a Service Dog Training Program in a Correctional Setting
Andrew Cole, Deputy Warden, Indiana Department of Corrections
Sean Diamond, Indiana Canine Assistant Network (ICAN)
ICAN has been a very successful service dog training program for the past 17 years that utilizes
incarcerated individuals in the Indiana Department of Corrections to train dogs. Operating this
program in a correctional setting offers a variety of challenges that will be shared in this
session as well as the efforts to overcome those challenges. The material will be presented
from the perspective of both correctional administration as well as the training program.
20 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCERaising Puppies to Be Brave (and Healthy): The Power of the Dog’s First 12 Months Workshop
Gayle Watkins, PhD, Avidog University
The 3-hour seminar will focus on canine development into adolescence. During this session,
we will cover key activities during the transition periods that give pups/dogs the best chance
to become healthy, stable, long-lived dogs. A brief overview of puppy rearing and evaluation
will help guide the audience to better understand how it all ties together.
Breeding and Whelping 101 – Key Factors to Consider
Jamie Young, DVM, PhD, DACVP, Research Pathologist
This session will focus on the key factors programs need to consider when
making breeding and whelping decisions. Presentation will cover choosing
the best dog to breed, to method of conception (i.e. side by side AI;
chilled semen trans-cervical insemination; natural breeding) to issues
pre and post whelp.
© Liz Kaye/ICANdog.org
SEPTEMBER 8-11 INDIANAPOLIS | 21Guest Speakers
Cynthia Crosson
Dr. Cynthia Crosson is a licensed psychiatric social worker with a doctorate in
counseling psychology and is a long-time therapist specializing in trauma and
PTSD. Dr. Crosson is a national expert on childhood abuse and post-traumatic
stress disorder. She has authored numerous publications including one of the
first books to help victims of abuse with PTSD.. After receiving her own assis-
tance dog in 2005, Dr. Crosson developed a program for NEADS to place service
dogs with veterans suffering from combat related PTSD. The resulting Trauma
Assistance Dog program (TAD) continues to be a successful offering for NEADS.
As the director of Harvest Consultation, Dr. Crosson now consults to a variety of
agencies, including America’s Vet Dogs, on trauma, PTSD and service dogs for
veterans. She has been part of the ADI committee to develop standards for the
placement of service dogs with veterans of PTSD and the subcommittee to look
at military sexual trauma. She has written two children’s books, Only Daddy’s
Dog and Sunny and Malcolm that explain service dogs to children.
Amy Eisenstein
Amy Eisenstein is a consultant, author, speaker, and the creator of the online
fundraising course Mastering Major Gifts. She is also the CEO and Co-Founder
of the Capital Campaign Toolkit. Her published books include: Major Gift
Fundraising for Small Shops, Raising More with Less, and 50 A$ks in 50 Weeks.
She became an AFP certified Master Trainer in 2009. Amy served as the
president of the board of the Association of Fundraising Professionals –
New Jersey Chapter in 2014 and 2015. She became a Certified Fundraising
Executive (CFRE) in 2004 and received her advanced certification,
ACFRE, in 2013. Check out her blog at www.amyeisenstein.com and
www.CapitalCampaignToolkit.com for free fundraising resources.
22 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCELee Ann Ernst
Lee Ann Ernst has shared her experience working with donors at large
universities and social services organizations with JGA clients since 2013.
Lee previously was a Development Officer Consultant with the Women’s
Philanthropy Institute at the Lilly Family School of Philanthropy. She also served
as Associate Director at the University of Chicago in advancement during the
institution’s $2 billion campaign and worked closely with the boards and giving
councils to create the inaugural Parents Program fundraising initiative. She
began her career at The Salvation Army Divisional Headquarters in Chicago.
Lee has volunteered as a mentor and committee member with the Association
of Fundraising Professionals-Indiana Chapter, board member for Northeast
Cooperative Preschool and Kindergarten, and member of The Oaks Academy
Task Force. She has also served on the Education Committee of Impact 100
of Greater Indianapolis and as an Annual Fellow with the Development
Leadership Consortium.
Kristin Hartness
Kristin Hartness, Executive Director of Canines for Disabled Kids, has a lot of
experience with service dogs. Secondary progressive multiple sclerosis has led
to many different paths, including the use of a service dog as one of her tools.
Kristin started using a service dog for balance/counter balance and retrieval in
2001. This quickly led to her being employed as the head of Canines for Disabled
Kids. Three partners and over 17 years later, Kristin has worked with individuals
and communities across the United States and Canada, expanding their under-
standing of what service dogs are (and are not), helping individuals identify if
they are a candidate for a service dog, what skill set they need and which training
programs produce the type of service dog they need, and providing scholarships
to help cover some of the training costs for children receiving service dogs.
Whether working with individuals or groups, Kristin shares her knowledge of the
law and personal experience. Kristin strives to build relationships that allow her
to better represent what the industry offers clients, what clients are looking for
from the industry, and assists in getting individuals to the training program which
can best meet their needs. A strong, experienced public speaker, Kristin tailors
her conversation to each audience, assuring that all learn and are strengthened
with new knowledge of service animals. Striving to make each day more indepen-
dent than the last, Kristin works with schools and other environments to expand
independence, understanding and access through the use of service dogs.
SEPTEMBER 8-11 INDIANAPOLIS | 23Guest Speakers
Jay B. Love
Jay B. Love is a Co-Founder and current Chief Relationship Officer at Bloomerang.
He has served this sector for 33 years and is considered the most well-known
senior statesman whose advice is sought constantly. Prior to Bloomerang, he
was the CEO and Co-Founder of eTapestry for 11 years, which at the time was the
leading SaaS technology company serving the charity sector. Jay and his team
grew the company to more than 10,000 nonprofit clients, charting a decade of
record growth. Prior to starting eTapestry, Jay served 14 years as President and
CEO of Master Software Corporation. MSC provided a widely used family of
database products for the non-profit sector called Fund-Master.
He is a graduate of Butler University with a B.S. in Business Administration.
Over the years, he has given more than 2,500 speeches around the world for
the charity sector and is often the voice of new technology for fundraisers.
He is past Chairman of the AFP Ethics Committee. He was the Founding Chairman
of NPower Indiana, Founding Member of TechPoint Foundation and Founding
Member of the AFP Business Member Council. He is still an active board member
of Conner Prairie Interactive History Park, The Butler University Innovation Fund,
The United Methodist Foundation of Indiana, TechPoint Foundation for Youth,
and The Fundraising Effectiveness Project.
He and his wife Christie served as Co-Chairs for the Indianapolis YMCA 2011
Capital Campaign and are the proud parents of three children as well as five
grandchildren.
Jeffrey Mittman
Jeffrey Mittman recently became the president & CEO of Bosma Enterprises,
one of the largest disability service organizations in the Midwest and largest
employer of people who are blind in Indiana. Each year, Bosma Enterprises has
become a leader in warehousing, light manufacturing and contract packaging
serving federal and state governments as well as commercial companies. Funds
earned from this work allows Bosma to serve over 800 people each year who
are blind, teaching them the skills needed to live independent and full lives.
He is also a requested speaker across the United States giving lectures and
sharing the lessons he has learned from his life and work experiences.
Jeff has dedicated his life to service. He spent over 20 years in the United States
Army retiring as a Master Sergeant. Following his military career, he continued
his life of service working for organizations that support our nation’s military
and people who are blind or visually impaired.
24 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCEJEFFREY MITTMAN CONTINUED
His military awards and decorations include the Bronze Star Medal (3rd Award);
the Purple Heart Medal, the Meritorious Service Medal; the Army Commendation
Medal (8th Award); the Army Achievement Medal (7th Award); the Combat
Infantryman’s Badge (2nd Award); the Expert Infantryman’s Badge; the Pathfinder
Badge; the Parachutist Badge; the Drill Sergeant Identification Badge; and the
Air Assault Badge along with various other awards and decorations.
Nathan Selove
Nathan Selove is an Autistic YouTube blogger and disability rights advocate with
a service dog that loves public speaking. Nathan achieved competitive success
on the forensic national circuit, served as a graduate assistant coach for the
University of Northern Iowa speech team, and recently was awarded a Masters
degree in Communication from that same university. Nathan was diagnosed
with Autism at the age of nine and received his first service dog – who changed
his life – Sylvia, at the age of 12. Nathan worked with her for 10 years before
she retired and has worked with his successor dog, Blake for a year and a half.
It is Nathan’s goal to spread the mission of Neurodiversity and advocate for
disability rights.
Joanne Singleton
Dr. Joanne Singleton, a professor in the College of Health Professions, Pace
University, is an accomplished clinician, educator, researcher, and coach, with
numerous national and international publications, presentations, and awards.
She is a leader in advanced practice nursing, interprofessional education and
practice, evidence-based practice and cultural competence. Dr. Singleton is
a fellow in the National Academies of Practice, and the New York Academy of
Medicine. Inspired by and in partnership with Luis Carlos Montalván and his
service dog Tuesday, she became deeply engaged in studying the human-animal
connection and created Canines Assisting in Health (CAsH) to educate interpro-
fessional health care providers on assistance animals to support individuals
with visible and invisible disabilities. Dr. Singleton completed a certificate in
animal assisted interventions, has an evidence-based stress reduction practice,
Paws & Breathe®, a program of research focusing on assistance animals, and, is
mentored by, and collaborates on this important work with, Lu Picard, Educated
Canines Assisting with Disabilities (ECAD). Founded in 2017, CAsH has educated
over 2,500 interprofessional healthcare provides, joining forces with and
extending Luis and Tuesday’s advocacy.
SEPTEMBER 8-11 INDIANAPOLIS | 25Guest Speakers
Philip Tedeschi
Philip Tedeschi is the executive director of the Institute for Human-Animal
Connection and a clinical professor at the Graduate School of Social Work.
He is globally recognized for expertise in the clinical methods of animal-
assisted Interventions and coordinates the school’s animal-assisted social
work certificate program for Master of Social Work (MSW) students, as well as
the animals and human health professional development certificate program.
He received his MSSW degree from the University of Wisconsin-Madison, where
his specialization was the bio-affiliative connection between people and animals.
He studies and teaches on the intricate relationship between people, domestic
and wild animals, and the natural world. Tedeschi’s research, scholarship,
presentations, training and community practice work have focused on
human-animal interactions, conservation social work, human ecology, causes
of violence toward people and animals. Tedeschi is a certified Master
Therapeutic Riding Instructor, former course director and instructor with
Outward Bound, wilderness medical technician, forensic evaluator and has
many years of experience in non-traditional therapeutic approaches with
children, adults and families. He specializes in the therapeutic and health
promoting potential of human-animal and nature interaction, trauma
informed methods and intervention in interpersonal violence, including
assessment and intervention with cruelty and animal abuse.
Gayle Watkins
Dr. Gayle Watkins is the founder of Avidog University, providing professional
education to dog breeders, trainers and puppy raisers around the world.
Gayle’s passion is raising healthy, stable dogs and she herself has been
breeding, training, working and competing with dogs for over 40 years. During
this time, she has trained thousands of working, competition and companion
dogs in Europe and the US. Her breeding program has produced SAR, service
and therapy dogs, plus over 135 sport champions. She is one of the few breeders
to be honored as American Kennel Club Breeder of the Year three years running
in three different sports!
26 | ASSISTANCE DOGS INTERNATIONAL 2019 CONFERENCEWelcome to big dogs and puppies alike!
Can Do Canines is pleased to be the
Presenting Sponsor for the
2019 ADI Conference in Indianapolis.
®
Photo courtesy of Maggie DarsowPresenting Title Sponsor
Gold Sponsor
Welcome Reception Sponsor
Bronze Sponsors
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Bold Lead Designs Bright Ideas in Broad Ripple
Brilliant K9 Markey’s Rental & Staging
Canine Genetic Services
Furtrieve
Harvest Consultation
Paw Print Genetics STAY TUNED FOR
Pentagon Software ADI CONFERENCE 2020
Purdue University Press IN CROATIA!
Smart Animal Training
University of Illinois Press
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