2021: A Look Back - FROM OUR CEO TEAM SPOTLIGHT - EdenHill Communities
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2021: A Look Back
EDENHILL NEWSLETTER - JANUARY 2022
PAGE 3 PAGE 10 PAGE 14
FROM OUR CEO TEAM SPOTLIGHT CHAPLAINCY
A Reflection of 2021 Get to know three EdenHillers Spiritual Support Services
EdenHill Newsletter 2021 BOARD OF DIRECTORS FROM OUR CEO JANUARY 2022
FROM OUR
CEO
Dear EdenHill Family,
2021 set out with optimism
and promise as the FDA
provided emergency use
authorization for vaccines to
combat COVID-19. Here at
Wendy
Carpenter
Kellie
Stallings
Linda
Lange
Joyce
Fox
Hamish
Storrar
Rev. Scott
Martin
EdenHill, and in partnership continued forward with
with Walgreens and a smaller, but dedicated to create EdenHospice
CEO and President Immediate First Vice Second Vice Secretary Carvajal Pharmacies, we workforce, that refused was announced. Our very
Executive Past-President President President & were blessed to be among to give anything less than own EdenCare Personal
Director Treasurer the first to provide mass 110%. Even during the Assistance Services
vaccination clinics. As a darkest days, to include an continued to grow and
result of our first clinic, and unprecedented winter storm provide value to our
ongoing efforts throughout and surges of new COVID residents, enhancing their
the year, our vaccination strains, our team of both quality of life and promoting
percentages are better than staff and residents, rallied their independence.
national averages with 95% beside one another for the
of eligible residents and sake of everyone. In addition, our Benevolence
85% of employees having program has garnered
been vaccinated. The fight 2021 was witness to many attention front and center
against COVID-19 did not accomplishments despite with a successful Thanks
Kevin SuzAnne David Ho Richard Rusty Valin end with vaccines, however, the disruptions of the and Giving Gala in 2021.
Wartsbaugh Cole Pak, M.D Warren Brockman Miller
and the year continued with ongoing pandemic. Phase This important event was
a constant evaluation of the 1 construction repairs were attended by community
environment, internally and completed on time and leaders and professionals
externally, adjusting policies
under budget and plans for from New Braunfels and
and practices to always the remaining repairs were the surrounding area. The
ensure the safety of our created. Our skilled nursing gala allowed us to highlight
residents and staff were a facility was successful in EdenHill’s charitable mission
priority. restructuring care and and welcome new partners
services resulting not only in who will play a vital role
Over the course of the year, greater efficiencies, but also in sustaining our social
Brien Rev. Phil we found opportunities being recognized for stellar and moral commitment to
John Hodson
to reset our “new normal” quality, affirmed through an seniors in need.
and bring back events intensive 2021 onsite state
and gatherings in a safe inspection. As we say goodbye to
manner. Lasting effects of 2021, may we not lose sight
Thank You the pandemic continued Additional services were of the many blessings we
to challenge EdenHill, not identified to further enhance have been given. We are
Our Board of Directors supports the entire EdenHill
just with infections, but the full continuum of care a community of faith and
Community to ensure quality and compassion is not just
a requirement, but a way of living. Our dedication to with staffing shortages. A and the decision resilience, and we will hold
faith, heritage, community, comfort, and value is ensured year dubbed “The Great tight to both and charge
through the distinguished board of directors who support Resignation,” affected many forward into 2022 inspired,
Edenhill Communities. industries, including our
WENDY encouraged, and as
CARPENTER
community. Despite this, partners, ready to face any
CEO
EdenHill’s work challenge put before us.
2 3
EdenHill Newsletter OPERATIONS JANUARY 2022
CAMPUS IMPROVEMENTS IN 2021
Operations GUY HAMILTON
$3.2 MILLION
Modifications to exterior façade.
DIRECTOR OF OPERATIONS Improvements to HV/AC Systems
Life Safety Code System Enhancements
Looking back, 2021 was a fast- We also successfully implemented
moving train! Much work was and tested a mass-communication
accomplished on campus across system to be utilized in the event of $250 THOUSAND
all service lines. We started the an emergency.
year navigating our way through
Snowmageddon! Other than a few Looking forward to 2022 is no
Willows Memory Care Neighborhood Remodel
minor freeze-related water leaks, different regarding maintenance and
we fared very well through our upkeep of our facilities. Besides the Installation of Water Softener System
week-long freezing temperatures daily maintenance and upkeep of
in addition to the (rare to our area) our 27-acre campus, we have capital
snow and ice. Our residents stayed projects already in full-swing. We are
warm and enjoyed looking out the looking forward to a new heating/air
windows at our winter wonderland. conditioning system as well as a new
sound system for our on-site chapel.
In early March, we completed a
major construction project in our Maintaining and improving our
Independent Living and Healthcare beautiful campus will always be
buildings. The 3.2 million dollar essential. What enhancements are
project included exterior façade most important to you? Please share
modifications, improvements to our your ideas with our Concierge so we
heating/air conditioning systems, and can continue to meet your needs.
enhancements to our life safety code
systems.
An additional 250 thousand dollars DID YOU KNOW?
in capital improvements were Part of the Willows Memory Care overhaul
completed throughout 2021. This was the creation of a Sensory Room.
included our long-awaited water
softener system in Independent Sensory activities are designed to engage
the senses in natural and creative ways,
Living and remodel of our memory which can be extremely powerful for those
care neighborhood—new paint, with conditions which affect memory or
flooring, and furniture were much cognitive ability.
welcomed by our Willows residents,
families, and staff.
4 5
EdenHill Newsletter FUND DEVELOPMENT JANUARY 2022
FUNDING
2021 welcomed 62 new donors to EdenHill Communities, bringing the yearly total
to 239. Countless lives have been enriched through charitable contributions. Thanks
to your generosity, EdenHill has upheld its mission to provide goods and services to
those in need, ensuring the highest quality of life to the seniors we serve.
EDENHILL THRIFT HAUS
The year 2021 also brought the introduction of the EdenHill Thrift Haus. This program
is designed to allow residents and family members to donate gently used furniture,
décor, and kitchenware to EdenHill. A one-day sale is held, open to the entire
campus. Proceeds raised go directly to the Benevolence Fund.
The Thrift Haus held its premier sale at the end of March and there have since been
FUND three others. Each instance was staffed by volunteers who reside in Independent
Development
Living and raised approximately $1,000 apiece.
THANKS & GIVING CELEBRATION
Each year, Fund Development at EdenHill holds an annual fundraiser. After stepping
away from gala-style event for several years, the Thanks & Giving Celebration offered
the chance to revisit this format. The semi-formal, fiesta-themed night offered dinner,
drinks and live music. Guests took advantage of the professional photo booth and
weren’t shy to start a bidding war during the live and silent auctions.
EdenHill Communities has independently Gross proceeds from the Thanks & Giving Celebration totaled $110,000 with a net
operated in New Braunfels as a faith- total of $56,000.
EXCEEDED
BENEVOLENCE based, not-for-profit organization
FUND
GOAL
for more than 60 years, with
OF philanthropic roots dating back to 2021 Individual Donors of $250+
$250,000
1910. The Benevolence Fund is a vital
part of EdenHill’s mission and was the Mr. and Mrs. Don Anderson Mr. and Mrs. Dan W. Fox Mrs. Joan M. Matthews Ms. Linda C. Shields
Mrs. Natalie Baker George and Rosalie Goepf Mr. Lawrence McGinley Mrs. Joann Simmons
primary focus of Fund Development Mrs. Helen Becker Charitable Fund Mr. and Mrs. Lowell McKanna Mr. C. Herb Skoog
Mrs. Larue B. Blackwell Mr. Russel Gribble Mrs. Frances McMullen Mrs. Elizabeth Slavin
throughout 2021. All of those who live Mr. and Mrs. Joe M. Bonem Mrs. Melanie Guthrie Mr. and Mrs. Scott Medlin Mr. and Mrs. Gary Bob Smith, Jr.
and work at EdenHill Communities Mr. and Mrs. Ernest W. Boyd
Mrs. Joan H. Bridgewater
Mr. and Mrs. Harvey J. Haas
Mr. David M. Harrison
Mr. Robert Meier
Mrs. Valin Woodward Miller
Mrs. Norma C. Staats
Mr. and Mrs. Michael R. Stallings
know the important purpose the fund Mr. and Mrs. Rusty Brockman Mrs. Leslie D. Harrison Mrs. Betty Lou Mitchell Mrs. Shirley Stamets
Ms. Bonnie Brown Mr. and Mrs. Dennis Heitkamp Mrs. Margaret Mitchell Mr. Donald K. Stevens
serves. It allows us to help individuals Mrs. Charles W. Brown Mr. James A. Heitkamp Mr. and Mrs. William B. Mixon, Mrs. Madge Storm
Mr. and Mrs. Phillip Brown Mr. and Mrs. Calvin R. Henze Jr. Mr. and Mrs. Hamish Storrar
who, through no fault of their own, Ms. Carol B. Bryan Mr. and Mrs. Michael Higgins Mr. and Mrs. Thomas M. Myers Mr. and Mrs. Carlton Strickland
have run out of their resources and Mr. and Mrs. C. E. Bryan III
Mrs. Wayne R. Brydon
Mr. and Mrs. Karl D. Hittle
Mrs. Joy J. Hitz
Mrs. Jean Newton
Vaida Nikolic
Mr. and Mrs. Steven H. Sucher
Mr. and Mrs. Gregory Taylor
are faced with the ever-increasing cost of Mrs. Doris Bueche Mr. and Mrs. John Howard Mr. and Mrs. John J. O’Brien Mr. Steven Terry
Dr. Mark A. Burns, M.D. Mr. and Mrs. Donald W. Mr. Jack Ohlrich Mr. and Mrs. Charles L.
long-term care. WHAT’S IN STORE Rev. and Mrs. William G. Burns Howland, Sr. Mrs. Nita Peace Thompson III
Mrs. Richard Byrd Mr. and Mrs. John E. Huegel Lt. Col. and Mrs. Robert L. Mr. and Mrs. W. Joseph Turner
Mrs. Wendy Carpenter Mrs. Barbara Humes Peterson Ms. Ann T. Tyrrell
IN ACTION In addition to growing the Mr. and Mrs. Monroe Carr Estate of Bernice Ikels Mrs. Harriet Phillips Mrs. Esther B. Varga
Benevolence Fund, another Mr. and Mrs. Gene Challenner Mrs. Milroy R. Jaroszewski Mrs. Margaret Phillips Mr. and Mrs. Gwynne Vaughan
What does this look like in action? Texas primary goal for 2022 is
Ms. Ruth S. Chambers Mrs. Ray Jenkins Mr. and Mrs. Herb Plehn Mr. George Waples Jr
Mrs. Geraldine Cilea Mrs. Mary S. Jochimsen Mr. and Mrs. Kenneth Pollard Mr. and Mrs. John Waples
remains one of the poorest states in exploring grant opportunities to Mr. and Mrs. Doy F. Cole Mrs. Roxolin B. Krueger Vikroria Quintenro Mr. and Mrs. Richard F. Warren
help maintain and enhance the Mr. and Mrs. Howard E. Collier Mrs. Jackie Kunkel Mr. John Quisenberry Mr. and Mrs. Kevin Wartsbaugh
the nation when it comes to Medicaid Dr. Brenda Kay Covey Mr. Wayne R. Laeger Mrs. Judy C. Ritchie Ms. Gretchen Weicker
Dee Meyer Nature Park. Work on
reimbursement. When compared to actual the nature park began in 2017
Mrs. Frances Crosskno
Mr. and Mrs. Joel C. Davis
Mr. and Mrs. John K. Landry
Mr. and Mrs. David E. Lange
Ms. Marion Loraine Roberson
Mrs. JoAnne Ross
Mr. and Mrs. John R. Weisman
Mr. and Mrs. Harry Wells
costs, EdenHill donated approximately and has been an amazing gift to Mr. and Mrs. Earl W. Dittman Mr. and Mrs. Michael G. Law Mrs. Sandra K. Rowden Mrs. Betty Wilcox
Mr. and Mrs. Carl Mr. and Mrs. Randall M. Lenz Mrs. Mary Ann Ruehle Mrs. Gail Williams
$23,826 per month in uncompensated the EdenHill campus. It is now Doeppenschmidt Mr. and Mrs. J. James Lodovic Mr. and Mrs. Calvin Rueter Mrs. Florence Juanita Williams
time for renovation to combat Ms. Christine Dorsey III Mrs. Ruth Samuell Mrs. Thora I. Williams
care. Mrs. Helen R. Edge Mrs. JoAnn M. Loe Ms. Catherine Saurage Mrs. Wyline Wingate
erosion, introduce permeable Mr. and Mrs. John Ellis Revs. Sandy and Ralph Ludwig Mrs. Sally Schaefer Mrs. Judith Winter
walking paths and remove silt Mrs. Laura Epps Mr. and Mrs. William Robert Mr. and Mrs. Ron Schmidt Mr. Mark Wolbrink
fencing. Mr. and Mrs. Bill Eubank Manning Mrs. Elizabeth Rose Schulte- Mrs. Helen Wolf
Faust Memorial Trust Mr. and Mrs. Robert L. Markgraf, Harder Mrs. Kenneth Yaw
Mr. and Mrs. Carl Fox Jr. Mr. and Mrs. Larry G. Serold Mrs. Lila Zwart
*We strive for accuracy, but please let us know if any gift has not been credited.
6 7
EdenHill Newsletter HUMAN RESOURCES JANUARY 2022
Human RESOURCES
The Great Resignation the Human Resource Department
Society has dubbed 2021 as the year introduced sign-on and referral
of the Great Resignation. Across the bonuses. Human Resources has also
country, millions of workers have committed to increased advertising
resigned, and open positions are not and regular review of market salary.
being filled with qualified candidates.
The nationwide worker shortage has During 2021, EdenHill Communities
impacted all job sectors, especially saw a decline in retention due to
hospitality, trades, and health COVID-19. To increase retention,
EDENHILL
services – All of which EdenHill Human Resources will continue HUMAN RESOURCES IN 2021
REMAINS Communities offers career paths in. to foster strong culture-building
ONE OF THE activities by offering a greater variety EMPLOYEES HIRED
Combating Hiring Challenges of traditional and non-traditional
LARGEST EdenHill Communities has not been employee benefits that are in-line EdenHill welcomed 130 new team members
LOCAL immune to the effects of the Great with current trends. In addition to
Resignation. Several contributing culture building, career ladders TRAINING HOURS
EMPLOYERS factors have impacted our ability to have been developed in several
hire and retain quality candidates; departments to increase depth and 7,997.69 hours of training completed
competition, workforce re-entry, and breadth of responsibilities and skills.
service-sector openings. Cultivating employee development
THE
opportunities combats the feeling SIGN-ON BONUS
The demand for workers fueled a of stagnation that can occur when
$28,750 committed in sign-on bonuses
NUMBERS
competitive wage war amongst chances for growth are lacking.
employers across the country and
JILL WILSON REFERRAL BONUS
Q1 - Q4
locally; each one trying to outbid
the other. To remain competitive, DIRECTOR OF HUMAN RESOURCES
$300-$500 paid out for each referral
8 9
EdenHill Newsletter EMPLOYEE SPOTLIGHT EMPLOYEE SPOTLIGHT JANUARY 2022
THE LAUNDRY TEAM
MEET OUR TEAM CLEANED 238,255 LBS
OF WASHABLES IN 2021.
JANET
RODRIGUEZ
ORTEGON MEET OUR TEAM
KATHLEEN BRYAN
INDEPENDENT LIVING RESIDENT
IDA LOUISE
CORTEZ
Janet is one
of the three
charming women
where she is in
charge of the
washing, drying,
boxes worn in
the EdenHill
Halloween
CUADRA
in the Laundry folding of the Parade. She
Department who linens for EdenHill would like to
entertains us all Healthcare units, travel, especially Ida, our second grandchildren.
with their clever dining room to the Holy Land. Christmas elf, After work at
seasonal attire! and Healthcare A special family has been with Years ago she EdenHill, she
If you saw three residents’ trip was to Disney EdenHill for ten met her husband, takes care of
little Christmas clothing. She World in Florida. years. She is Maurico, who is her mother and
elves running arrives at She enjoys going responsible for from Nicaragua, sister, watches
around EdenHill, 5:00 A.M. and to the family the personal in Port O’Conner “I Love Lucy,”
one was Janet! completes her ranch near laundry of the while visiting and her hobbies
shift by 2:00 P.M. Ricardo where healthcare family. He was are cleaning Ida
Janet grew up in (or so). there are horses residents and the Captain of and singing!!
Kingsville, one of and outdoor takes her job very a shrimp boat The family are
ten children. She Janet enjoys activities. seriously. and tragically recently mourning
and her husband being with other was struck by the loss of a
and two children family members She plans to Ida was born in lightning on the grandson.
came to New who live in the stay at EdenHill San Marcos and boat causing
Braunfels several New Braunfels indefinitely. She grew up in New a serious back Thank you, Ida,
Janet, Cory, Abigail years ago. She area and spends enjoys the work Braunfels. She injury which for being at
and her husband’s much time caring and camaraderie attended New prevented him EdenHill and
first jobs were at for her mother- with other Braunfels High from continuing taking such
Schlitterbahn. Her in-law. She enjoys employees. We School. She is fishing. His good care of our
husband passed decorating appreciate her married with present job is residents.
away 11 years her home and enthusiasm and four children, being an Uber
ago after which designing for good work! three daughters driver in New
she chose to holidays, like and one son, 17 Braunfels. (Now KATHLEEN BRYAN
work at EdenHill the “washer” grandchildren you know who to INDEPENDENT LIVING RESIDENT
in the Laundry and “dryer” and five great call for that ride!)
10 11
EdenHill Newsletter EMPLOYEE SPOTLIGHT JANUARY 2022
MEET OUR TEAM
PATRICIA
ERNELA
STAPPENBECK
MCKENZIE 2021 RESIDENT &
FAMILY EMPLOYEE APPRECIATION(EA) GIFTS
Patricia, Ida, Janet
CONTRIBUTIONS
TO THE EA FUND Gifts ranged from $183 to $2,170
Patricia is the third visit Disney World with her the “washing” and “dryer”
Christmas elf from the family. She has fun dressing boxes that were a hit with
Laundry Department! She up for holidays like the the audience! INDEPENDENT
has been at EdenHIll since Christmas elf and EdenHill LIVING
last September. Her past Halloween Parade. Patricia Patricia enjoys her work at FUND Employees were able to receive the gifts in
person, directly from our residents.
experience has been with was wearing the “washing EdenHill. We welcome her
local hotels and restaurants machine” box in the parade. to the EdenHill “family!” $57,875
in the area. Janet Ortegon designed
The Stappenbeck family has Please consider giving again in 2022.
been in the New Braunfels HEALTHCARE
area for generations and FUND
are originally from Germany.
“Ernela” is a family name $11,458
passed down through the
women. Patricia attended
Smithson Valley High School
where she enjoyed choir,
dance, gymnastics and pep
squad!
She spends her time
at home taking care of
her children, a son and
daughter, helping her Patricia and Family Disbursement of funds is
mother and grandmother based on a formula created
and playing with Roxy, and agreed upon by an
Independent Living Resident
the dog! A busy woman! KATHLEEN BRYAN
She would like to travel Committee.
INDEPENDENT LIVING RESIDENT
especially to Florida and
12 13
EdenHill Newsletter CHAPLAINCY & SPIRITUAL DINING JANUARY 2022
Support
DANIEL GUERRERO
DIRECTOR OF DINING SERVICES
OVER
170,000
CHAPLAINCY &
SERVICES
MEALS
SERVED
Dining
ACROSS SERVICES
SPIRITUAL CAMPUS EdenHill’s Dining Services Living meal plan options; a
program has continued to redesign of meal services
SARAH CURRIE
provide quality meal service provided for Healthcare and
CHAPLAIN
support while facing many Assisted Living residents; a
challenges due to COVID-19 plan for provision of meal
During the past year, we’ve made every and its consequences. As service support during
effort to maintain consistency of spiritual of the end of November inclement weather events;
support services for residents and family 2021, the numbers of meals and plans to offer marketing
members in every way possible. Our provided were as follows: lunches for prospective
full-time chaplain has continued to be residents.
present and available for companionship, Memorial services in the chapel for several 50,044 meals served to
counsel and prayer across the campus. We residents who passed away. residents in Assisted Living; Our intent is to continue to
continued to offer weekly Sunday morning 39,428 meals to Independent provide tasty and nutritious
worship in the chapel and transmit that For the coming year we’ll be focusing on Living residents; and 80,428 meals with reliable service
service to everyone via Channel 74. With enhancing one-on-one spiritual support meals to residents in to all our residents, and
the addition of Zoom, we continued to offer through recruitment, training, and IN AUGUST Healthcare. our dining services team
live streaming of worship and recording of deployment of volunteers, including hosting very much appreciates
the service for later viewing. another Stephen Ministry training in the Staffing shortages continued the creative, constructive
spring of 2022. to be one of the greatest input received from the
In addition to the chapel service, numerous challenges, as these Food Committee and other
spiritually supportive services were telecast We’ll also be renewing our efforts to comparative numbers members of the EdenHill
via Channel 74, including devotionals, connect with community resources for indicate. Pre-Covid, we community.
reading, music presentations and resident- engagement of the fine arts in the chapel averaged 3,360 dining
led Bible study and rosary prayer. and across campus, to provide music, staff hours per month. By
movement, and arts activities for the November, 2021, we provided
As things opened up, we resumed weekly residents’ nurture and inspiration. only 1,929 hours.
-43%
spiritually supportive activities in all
neighborhoods, and reintroduced volunteer We also hope to expand and diversify the Plans are underway to
support for activities, companionship and worship and learning opportunities offered optimize and improve dining
sacramental services. As able, we reopened our residents. services support across the
the chapel service for attendance by EdenHill campus with several
residents, family and community members. key areas of focus including:
Staffing hours are down 43% A redesign of Independent
We also were able to resume hosting compared to pre-COVID.
14 15
EdenHill Newsletter MARKETING JANUARY 2022
VOTED BEST OF
NEW BRAUNFELS
PAST 4 YEARS
BEST RETIREMENT COMMUNITY
PAST 3 YEARS
BEST ASSISTED LIVING
PAST 2 YEARS
BEST NURSING & REHABILITATION
Marketing
presence, notification wait list or are waiting for the pleasure of working
of events, requests to a specific floor plan. In with Alzheimer’s Texas as
support and promote Assisted Living, we have a the event Title Sponsor.
EdenHill Communities, even high demand for renovated We thank them for their
guest articles in our local units. Healthcare wait list generosity and participation
newspaper. reasons vary from decision- and look forward to future
maker approval to a pending partnerships.
TERRY JACKSON Census Medicaid-qualifying event.
DIRECTOR OF MARKETING When compared to the
national average, EdenHill Community Outreach By the way, if you don’t follow us on social
media, we think you should. Connect with us
Communities outperformed Each year, we use our on whatever platform you use. You never know
census benchmarks. Campus expertise to curate an event who you will see on your EdenHill Newsfeed.
wide, EdenHill’s 2021 census that benefits the greater Here is our shameless self-plug (viewing on
was 87.1%. This means that mobile, tablet, or computer? Click the icons to
New Braunfels community. be redirected):
of all available rooms, beds, As the regional thought-
cottages, and apartments, leader on Alzheimer’s
87.1% were occupied and Dementia, EdenHill
throughout the year. This presented the third Annual @thepinnacleatedenhill @edenhillcommunities
The marketing department several key areas; campus- the new year. We have translated to an occupancy Alzheimer’s Symposium to a
at EdenHill Communities wide census, community listened to and improved rate that was 11.8% higher full house. This year was jam
serves the entire outreach and increased communication amongst our than traditional, non-CCRC packed with two additional @EHCommunities @EdenHill Communities
campus by raising and communication. team, residents, and their models and performed speakers (5 total). We had
maintaining awareness of families. nearly 4% better than other great audience engagement
the organization to the Communication CCRC’s. and received helpful
community at large. We During 2020, increased During 2021, we expanded feedback from attendees.
believe our unique value communication efforts our email database Throughout the year, and What a rewarding day for
proposition is that we became a necessity as the and shared important across all service lines, our team!
are the only non-profit, entire world learned to adapt community updates EdenHill maintained a wait
Continuing Care Retirement to a new way of thinking, as well as non-critical list. For Independent Living, With each outreach event,
Community (CCRC) doing, and living during a communications. This can most are in the planning our goal is a net-zero cost.
between Austin and San pandemic. This thought be seen in the distribution stages of retirement living We do this through partner
Antonio. During 2021, the process carried over to 2021 of our campus-wide and have paid a deposit sponsorships. For the third
Marketing Team focused on and will continue throughout newsletter, social media to hold their place on the annual symposium, we had
16 17
EdenHill Newsletter INDEPENDENT LIVING JANUARY 2022
Independent
Living JENNIFER SMITH
RESIDENT SERVICES MANAGER
2021
Occupancy Rate
93.3%
greater than canines! Our families. Our hearts were flexible and responsive. And
Happy New Year! Before It required a true team residents learned to use full of joy to welcome family create our “new normal,”
we put 2021 in the rearview effort to find creative Zoom for church services, members and friends back. together.
mirror, we would be remiss solutions to these CCRC NATIONAL AVERAGE: 89.1%
NON CCRC: 80.4% council meetings, bible Our Independent Living
to not pause and reflect unprecedented staffing and study, Alzheimer’s support family has always included
on how the pandemic has supply chain challenges. groups, and educational our residents, staff, extended
changed the way we live We are grateful to our presentations. Once our family and friends. When we
and play in Independent residents who remained vaccination rates were were all together again as
Living. patient, eager to offer high and we went back to 2021 progressed, we began
suggestions, and willing to 2021 “normal” class sizes, we to heal, and feel whole.
Like most service industries, learn new skills during this IL Library elected to keep offering
our staffing shortages pandemic. Zoom as well as live As we traverse through our
have changed the way we 864 books were checked attendance options for our “new normal,” our residents’
operate our dining program. The social needs of our out from the Pinnacle
Library in 2021. This residents. We are proud well-being will always
Rather than trying to residents remained a very of our folks for rising to remain top of mind. We will
operate our dining services high priority. Navigating is slightly more than
last years 857. The the challenges, remaining continue offering COVID
“shorthanded,” we shifted the pandemic required us highest usage year was adaptable, and helping tests and encourage safe
operations to provide the to limit class sizes, spread 2017 with 1044 book us create an incredible practices when with others.
best service possible with out, and shift to virtual rentals. “Thanks to all communal living environment We will persist with vibrant
the limited staff on hand. gatherings while COVID for checking them out
and in returning to the despite COVID. recreational, spiritual, and
These changes allowed rates were at their worst. educational options both
us to provide high quality, We found the adage “you basket.
Stats provided by Norma We remained careful. live and virtually. We will
enticing meals with the can’t teach an old dog a Staats, IL Resident & We encouraged physical provide delicious meals with
wide variety of choices our new trick” to be completely Volunteer Librarian. distancing and mask-wearing. combinations of buffet style,
residents deserve. false. Our residents’ We offered vaccination sit-down dining, and
abilities are exponentially clinics for both residents and to-go options. We will remain
18 19EdenHill Newsletter ASSISTED LIVING JANUARY 2022
Assisted
Living
SCOTT MEDLIN
ASSISTED LIVING ADMINISTRATOR
EdenHill Assisted Living—Still the
Best in Town! Behind the scenes we changed
our charting and medication
For the fourth year in a row, EdenHill management to an updated
was voted the best Assisted Living electronic medical record system.
by Herald-Zeitung readers. We are so We also started a “refresh” of our
proud of this accomplishment, and resident common area with the
the trust our community has in our purchase of new furniture. We look
care. forward to ongoing updates in
2022, when we spruce up paint and
We experienced many changes, add artwork. We are also actively
primarily the introduction of a looking at larger scale options for
new Assisted Living Director, renovations, including expanding
Scott Medlin. We also added a some rooms for the potential of two-
new Activities Professional, Chloe room suites.
Salazar, to complement our tenured
Memory Care Activity Coordinator,
Meghann Garcia. We expanded the
presence of our Independent Living 2021
Occupancy Rate
83.5%
Wellness professional, Luanne Tanis,
in Assisted Living who brought more
fitness classes for our residents to
improve their well-being.
In addition to activities and exercise
classes within EdenHill, our residents
went on a variety of outings
throughout the year including
shopping trips, seasonal outings to a
nearby Pumpkin Patch, and trips out CCRC NATIONAL AVERAGE: 83.6%
to see Christmas lights. NON CCRC: 77.1%
20 21EdenHill Newsletter HEALTHCARE JANUARY 2022
Healthcare
More than any other service line survey. We did not receive a single
on campus, 2021 brought the most nursing citation on this survey: A
dramatic changes to our Healthcare feat seldom accomplished in our
department. industry.
2020 started with a devastating As 2021 progressed, we made
outbreak of COVID. We lost both the difficult decision to suspend
residents and staff to this pervasive services on The Oaks, a long-term
EDENHILL pandemic. Our Team members were nursing area in the older section
overwhelmed with these losses of EdenHill. Additionally, we made
SERVED 343
and with the ongoing demands major improvements to our Willows
LONG-TERM of supporting families, each other, neighborhood, including new
CARE and the very challenging task of flooring, furniture, paint, wall art,
providing high quality care, every therapy, and sensory stimulation
RESIDENTS single day. rooms as well as enhanced training
IN 2021. for our nursing and activity staff HERALD-ZEITUNG, 2021
We couldn’t be more proud of our members. We made the commitment
Team and the service they provided to enhance our quality care in
during some of the darkest days of nursing services this past year and We are excited for a number of
the long-term care industry. Despite have effectively achieved this goal. opportunities in 2022. We plan to
these extraordinary challenges, our seek Alzheimer’s Certification for
our Willows neighborhood, will 2021
team scored some of our highest Occupancy Rate
89.5%
historical ratings on our annual be presenting regular continuing
education programs to our
Independent Living residents from
our Healthcare Team and will begin
a pilot study with Anavah Health, a
continence management technology
company.
AUDREY RAMSBACHER CCRC NATIONAL AVERAGE: 83.8%
ADMINISTRATOR NON CCRC: 77.9%
NURSES AND CNA’S WORKED 179,952.32 HOURS IN 2021.
22 23EdenHill Newsletter JANUARY 2022
358 Short-Term OCCUPATIONAL THERAPY
Rehabilitation
Residents PHYSICAL THERAPY
Served. SPEECH THERAPY
Therapy SERVICES
EdenHill undertook
feasibility studies
will already be established
between EdenHill residents
throughout 2021 to and our Hospice Director. DID YOU KNOW?
determine the need for,
and viability of starting The Hospice team will
our own hospice program. include a hospice physician, Hospice provides palliative, rather
than curative care. Palliative care
Our advisors gave us a social worker, spiritual care is medical care that relieves pain,
solid green light to move provider, hospice aides and symptoms and stress caused by
forward! trained volunteers. serious illnesses.
We were delighted to hire Rachel’s goals for
Rachel Clark, RN as our EdenHospice are to receive Hospice care specialize in chronic
new Hospice Director. regulatory approval from pain and symptom management.
Rachel has over 30 years Medicare to begin services Patients are more likely to receive
high-quality pain management
of nursing experience with in April. She plans to obtain while using hospice than non-
16 of those years spent in “We Honor Veterans,” hospice patients with similar
Rehabilitation serves a vital Aquatic Therapy Artificial Intelligence in hospice. Rachel sees many membership, as well as health issues.
role in the continuum of care In 2021, EdenHill added Therapy benefits to having a hospice membership in the Texas
at EdenHill Communities. Aquatic Therapy to the During the last few months program on-site at a Senior Non-Profit Hospice Alliance.
Patients are able to range of services offered. of 2021, the Therapy Team Community. Hospice care is 100% covered by
Interested in learning Medicare, Medicaid, and many
participate in a full range Our certified Physical began to receive training on private insurances.
of services pre- and post- Therapists work closely with a new piece of equipment, “Communication is more more about our program?
surgery, after an unexpected aquatic patients to develop Virtusense (VTS). Using efficient when we’re Rachel will be providing a
injury, or upon physician a customized plan of care. Artificial Intelligence, VTS all attending the same comprehensive presentation
referral as a way to improve Providing therapy in a pool measures a user’s balance, daily nursing meetings to our IL residents in
skills and functioning for setting allows a patient gait, and functional strength. and discussing the upcoming months. Stay
daily living. Patients do not to comfortably perform Based on the information, same patients, rather tuned for details!
need to be residents of activities they may not be a score is assigned to than relaying those
EdenHill to take advantage able to do safely on land. gauge fall risk. Measuring communications to outside
of therapy and can be the success of care plans hospice providers.” She RACHEL CLARK
inpatient or outpatient. TAMMY CRUZ to decrease fall risk can be is excited to get to know DIRECTOR OF HOSPICE
DIRECTOR OF REHAB done in a matter of minutes our residents prior to
using the VTS system. providing services, so trust
24 25EdenHill Newsletter JANUARY 2022
newsletter designed & produced by
TILLIE JACKSON
MARKETING COORDINATOR
26 27631 Lakeview Blvd.
New Braunfels, TX 78130
(830) 625-6291
edenhill.org
We need you to help us continue our
112-year mission of providing quality
care to aging adults.
• Join our volunteer team.
• Donate to our Benevolence Fund to
support Seniors
• Donate to preservation of the Dee
Myer Nature Park
EdenHill Communities is the only not-for-profit, Life Plan
community in our region, offering:
Call Now:
•Independent Living (830) 500-2353
•Assisted Living
•Memory Care Visit:
•Long term Nursing Care edenhill.org/donate
•In- and Outpatient Rehabilitation Services OR
•Licensed Caregiver Services Scan the QR Code
•Hospice Services (beginning 2022)You can also read
