2021 COOKIE MANAGER MANUAL - JUST WHAT YOU NEED TO BUILD A GREAT CO OKIE S EAS ON - Girl Scouts of Eastern ...
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2021 COOKIE MANAGER MANUAL J U S T W H AT YO U N E E D TO B U I L D A G R E AT C O O K I E S E A S O N .
Introducing the 2021 Cookie Lineup!
This is why we cookie...
THE 5 ESSENTIAL SKILLS
The Girl Scout Cookie Program is the largest girl-led entrepreneurial program in the world and girls learn 5 key
skills they will use for a lifetime:
As she sets cookie sale As she makes a As she decides how As she is honest and As she learns to talk and
goals and makes a budget, takes her team will spend responsible every step of listen to all kinds of
plan to reach them. orders and handles the cookie money. the way, grow and make a people while selling
money. lasting impact on the world. cookies.
Cookie Manual Table of Contents
Page Topic Page Topic
2 Introducing the 2021 Cookie Lineup Ordering Cookies
5 Essential Skills 24 Cookie Booths How to and Tips
3 Table of Contents 25 Cookie Booth Etiquette
4 Troop Cookie Resources What to Bring to Your Booth
Service Unit Cookie Manager Info 26 How to Assign Cookie Booth Sales to Girls
ABC Smart Cookies Info
Customer Care Cookie Booth Sales Before, During, and
After
5-8 Calendars
27 Bling your booth!
9 What You Need to Know
Using the Booth Divider in Smart Cookies
Participant Requirements
TCM Responsibilities 28 Hometown Heroes & Gift of Caring
SUCM Responsibilities Buy 5 Cards
Troop Proceeds 29 Cookie Transfers in Smart Cookies
Selling Price 30 Sweeps
10 Let’s Get Started! National Girl Scouts Day & End of Cookie
31 Season
Signing into Smart Cookies
Cleaning Up Smart Cookies
Troop Uploads into Smart Cookies
32 Place Troop Recognition Orders
GSEP Cookie Hierarchy
11 Cookie Training Hometown Heroes Cookie Deliveries
Understanding Cookie Forms Virtual Cookie Share & Gift of Caring
Getting Ready for Cookies 33 Recognition Extravaganza!
12 It’s Almost Cookie Season 34 Recognition Prizes are Here!
Initial Orders
Booth Lottery Opens
Home Delivery Forms
13 Cookie Countdown Begins
Caregiver / Guardian Cookie Meeting
14-15 How do Girls Participate in the Cookie Program?
Cookie Meeting with your Girl Scouts
16 –17 Girl Cookie Recognitions
18—19 Recognition Insert
20 Cookie Recognition Events
21 Placing Your Troop’s Initial Order
Uploading Girls into Smart Cookies
Troop Roster and Girl Recognition Plan Selection
22 Cookie Season Begins
FCFS Booths
Mega Drops and Initial Order Pick-Up
23 Order Adjustment Request
Damaged Orders
3
WELCOME TO THE 2021 COOKIE PROGRAM!
Thank you for your dedication and time volunteered as a Cookie Manager (CM) to build girls of courage, confidence and character
who make the world a better place! Girl Scouts of Eastern PA and the Cookie Program would not be possible without your help.
We have developed this Cookie Manual to better assist you, guide you and ensure you and your troops has a fun and successful
Cookie Program. We hope you enjoy it!
Now, let’s have some cookie fun!
- The Product Program Team at GSEP
Important Cookie Resources
In addition to this comprehensive Cookie Manager Manual, there are numerous resources available to you with helpful tips, step-
by-step instructions, FAQs, and general assistance for anything related to cookies!
Learn more about these resources here:
TeamApp— a one-stop shop for all resources related to the Cookie Season. This free app and website will provide you with a chat
option to collaborate with other volunteers (new and experienced ones), easy access to digital versions of all documents, last
minute announcements on delivery stations (delays, closures, weather updates, etc), Just In Time training reminders and videos
and much more! Visit www.gsepcookies.teamapp.com or download the free app from your Google or Apple Store. As an CM you
have privileged access to certain information.
*SUCM Tip! To obtain access to the SU level, just submit a request and the PP Team will grant it as long as you are a SU level
volunteer.
For Cookie Sellers website page— visit www.gsep.org and click on cookies, the For Cookie Sellers page is the place to visit to find
general deadlines, dates and announcements.
LiveChat— chat with a GSEP representative to address quick questions during the cookie season! LiveChat schedule to be posted in
TeamApp and the For Cookie Sellers page in our website.
ABC Smart Cookies— other than being our go-to inventory management and cookie-everything platform, in Smart Cookies you
will find useful resources like, printables, downloadable artwork, and more!
Cookie Locator— see all nation-wide booths by entering your zip code! Visit www.girlscoutcookies.org.
NewsBytes — Weekly newsletter sent to our entire membership before, during and after the cookie season with all things Cookies!
ABC Bakers Website - www.abcbakers.com for nutritional, ingredient, and allergen list.
ABC SMART COOKIES INFO
ABC SmartCookies Website: www.abcsmartcookies.com
CUSTOMER CARE
Smart Cookies Password: ___________________________
GSEP Main Line: 215.564.2030
GSEP TeamApp Website:
www.gsepcookies.teamapp.com Email: memberservices@gsep.org
GSEP Website: www.gsep.org LiveChat: www.gsep.org/en/cookies/for-cookie-
sellers.html
4
2021 COOKIE PROGRAM CALENDAR
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2 3
OCTOBER
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
Gluten Free
Orders Due at
11:59pm
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2 3 4 5 6 7
SUCM Training
9 am - 11am
NOVEMBER
8 9 10 11 12 13 14
Initial Orders SUCM SUCM SUCM
Open Training Training Training
7pm-8pm 7pm-8pm 7pm-8pm
15 16 17 18 19 20 21
Booth Lottery
Opens
22 23 24 25 26 27 28
Booth Lottery Booth Lottery
Closes Results
Emailed
29 30 24 25 26 27 28
5
2021 COOKIE PROGRAM CALENDAR
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2 3 4 5
Troop Initial
DECEMBER
Orders Due
6 7 8 9 10 11 12
SU Initial
Order
13 14 15 16 17 18 19
First Girl
20 21 22 23 24 25 26
27 28 29 30 31
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2
JANUARY
3 4 5 6 7 8 9
FCFS 4-Limit Mega Drops Mega Drops
Begin
Penny Sweep
10 11 12 13 14 15 16
Mega Drops FCFS 8-Limit Mega Drops Mega Drops
17 18 19 20 21 22 23
Last Day of FCFS- First Day of
Mega Drops Unlimited Cookie Season
24 25 26 27 28 29 30
Sweep Sweep
Snapshot #1 Snapshot #1
Extensions
31
6
2021 COOKIE PROGRAM CALENDAR
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2 3 4 5 6
Sweep # 1 Extension
FEBRUARY
Sweep #1
7 8 9 10 11 12 13
Superbowl
Weekend
14 15 16 17 18 19 20
Valentine’s Presidents’ Sweep #2 Sweep #2
Day Day Snapshot Extension
deadline
21 22 23 24 25 26 27
Sweep # 2
28
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
2 3 4 5 6
Extension
Sweep #2
7 8 9 10 11 12 13
MARCH
14 15 16 17 18 19 20
Last Day of Begin Cleaning
the 2021 Up Smart
Cookie Cookies
Program
21 22 23 24 25 26 27
Troop
Recognition
Orders are
Due
28 29 30 31
SUCM
Recognition
Orders Due
7
2021 COOKIE PROGRAM CALENDAR
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1 2 3
4 5 6 7 8 9 10
Sweep #3
APRIL
Snapshot
11 12 13 14 15 16 17
Sweep # 3
18 19 20 21 22 23 24
25 26 27 28 29 30
T-5 Parent
Debt Form
Due
SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
1
2 3 4 5 6 7 8
MAY
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
8
WHAT YOU NEED TO KNOW...
PARTICIPANT REQUIREMENT PGA = Total Pkgs sold by Troop
All registered Girl Scouts with a signed caregiver agreement can Number of Participating Girls
participate in the Cookie Program. All troops must be clear of any debt *PGA (Per Girl Average) will not be rounded up.
due to council in order to participate. While caregivers with an
outstanding debt cannot volunteer as Cookie Managers or handle any SUCM RESPONSIBILITIES
troop financials, their Girl Scout may still participate in the Cookie
Program with her troop. • Being the Cookie Expert and Go-To resource to
all troops within your SU
To participate, a troop must have:
• Checking initial orders, cookie transfers,
• Two unrelated, registered, cleared and appointed troop leaders. planned orders, inventory and recognition or-
• A registered adult appointed in MyGS as a Troop Cookie Manager ders throughout the duration of the cookie sea-
who has signed the Troop Cookie Manager agreement and has son
attended the Service Unit Cookie Training (can be one of the Troop • Receive, manage and distribute all cookie mate-
Leaders, but the role must be added in MyGS). rials and paperwork, as well as recognition priz-
• Participation in the Cookie Program is mandatory for all troops to es
host any other troop fundraising effort. • Develops and delivers Cookie Training for all the
• All participating troops must have a bank account ready and troops within their SU
confirmed with GSEP’s Finance team • Enters, edits, reviews and manages the infor-
mation in Smart Cookies for troops within their
SUCM Tip: Suggest to your TCMs to keep a binder with all their G1 Girl SU
Permission Forms slips inside clear page protectors. Anytime they have a • Filter inquiries before sending them to GSEP
signed cookie receipt, they can slide it in each girl’s sleeve. This will help
them keep organized and transfer cookies accordingly.
TROOP PROCEEDS
TCM RESPONSIBILITIES
Troop proceeds are calculated based on the troop’s
The Troop Cookie Manager is responsible for: PGA. A registered girl who is not participating in the
Cookie Program will not affect the troop’s PGA.
• Completing the online Troop Cookie Manager agreement form.
• Attend the Service Unit hosted Cookie Training Only girls will cookies transferred to them in Smart
Cookies will count towards the troop’s PGA.
• Making sure any cookie or money exchange between caregivers and/
or volunteers has a written, dated and signed receipt. Based on this number, the troop will receive the
• Using ABC Smart Cookies to manage the troop’s sales and finances. following proceed amount per package:
• Ensuring all troop cookies are ordered, picked up and transferred to PGA PROCEED PER PACKAGE SOLD
girls before each deadline.
1-129 $0.60 / box
• Collecting and maintaining all G-1 Girl Permission Forms for ALL
participating Girl Scouts. 130-159 $0.65 / box
• Entering girl recognition orders by the established deadline. 160-199 $0.75 / box
• Distributing all girl recognition within 2 weeks of receiving. 200-299 $0.80 / box
• Arrange booth sales for troop and work fairly to distribute all
available time slots equally among girls 300+ $0.85 / box
• Provide training and mentoring to troop girls and family members
participating in the Cookie Program Selling Price
• Join the TeamApp. All packages of cookies must be sold for $4, with
the exception of the Caramel Chocolate Chip Gluten
Each caregiver is responsible for: Free Cookie, which is to be sold for $5.
• Ordering and managing all cookies picked up for the Girl Scout
No additional donation can be added to the price.
• All funds collected from customer for the purchase of cookies. All
payments must be handed in to the Troop Cookie Manager.
• Guiding and assisting the Girl Scout in her Cookie Program. Adults
do not sell cookies, only registered Girl Scouts participate.
9
LET’S GET STARTED!
FIRST, THINGS FIRST… SIGN IN TO SMART COOKIES!
What is Smart Cookies?
Smart Cookies is the engine that drives the business of Girl Scout Cookies
and is the cookie volunteer’s best friend. This cookie order management
system links Troops, Service Units, Girls, Council and ABC Bakers, so
communication, inventory management and orders run smoothly. Here’s SUCM Tip! Updating Smart Cookies
where you will order cookies, track inventory and more.
Now that you are officially in Smart Cookies as a
SU user, make sure all your information is correct
Computer Specifications by clicking on the My Service Unit option in your
A PC with broadband (cable or DSL) connection to the Internet (wired toolbar!
connection preferred)
• Address Information
Windows: Google Chrome 2.0 or Mozilla Firefox 3.0 recommended
• Troops Information
Mac: Safari 4
Remember, as a SUCM, you must create users
Adobe Acrobat Reader 7.0 (to view Reports in PDF format)* for all your troops. Users are only to be created
Microsoft Excel 2000 or higher (to view Reports in .xls format) for volunteers that are registered, cleared,
appointed and have attended SU Cookie Training.
Note: *Can be downloaded for free from the Internet at
Volunteers who have had cookie debt in the past
www.adobe.com/products/acrobat/readstep.html
are not allowed to have an user in Smart Cookies.
Steps on how to create an user are found in the
Getting Help TeamApp and SUCM Training recordings.
The ABC Smart Cookies Help Center, located in the main toolbar, is As
designed to guide you through the basics and help you overcome any
special challenges that may come your way. In the Help Center, you are Troop Uploads into Smart Cookies
connected to a world of resources specifically designed to help you have
a great cookie season. Clicking on the Help Center tab will give you access per GSUSA regulations, a troop is considered an active
to Smart Cookies Basics, manuals, and guidance on managing your cookie troop once it has two registered, cleared and self-
sale. This help center is great for technical issues but remember to go to appointed troop leaders in MyGS. Although this
your Service Unit Cookie Manager for GSEP specifics! information may be updated immediately on your
end, it is not updated immediately in Smart Cookies.
Every Wednesday (end of day) the Product Program
SUCM Tip! Remember, you are front line support to you
troops and GSEP is available for your assistance. team will upload troops into Smart Cookies. By doing
so, all troops that have recently become an active
How to Log-In?
troop will be added onto Smart Cookies.
Once you have attended your Cookie Training and have signed your
Cookie Manager agreement form, you will be added as an user in Smart
Cookies. A registration email invitation will be prompted (sent from
GSEP Cookie Hierarchy
noreply@abcsmartcookies.com).
GSEP’s Product Program Team.
SUCM Tip: If you were a user last year, you will use the
same email and password to log-in. Service Unit Cookie Managers
Forgot your password?
Troop Cookie Managers
Once in the log-in page, click on “Forgot Password”, enter your email
address and wait for an email to be sent with your password retrieval. If
you are having issues with receiving your Password Retrieval email, Parents/Guardians/Caregivers
contact ABC Baker’s Help Desk, as they have access to reset your
password. Registered Girls Scouts
10SUCM Notes: Cookie Training
Cookie Training: As we require all TCMs Attending Cookie Training is a “must-do item” on every Cookie Manager’s check-list!
and troop level Smart Cookies Users to Cookie Training provide you with important deadlines, all the necessary forms and
have training, all SUCMs are required to resources for a successful Cookie Program, and new procedures or regulations. GSEP will
attend GSEP hosted training. If you have provide a recorded general Cookie Manager training that can be used as a refresher
not attended our SUCM Cookie Training, throughout the cookie season. This will be placed in the TeamApp!
your Smart Cookies user will not be
activated until training has been received
and you have signed and returned your
General Tip: New to TeamApp? Join us to get access to all resources needed for an
SUCM Agreement.
amazing Cookie Season! Visit us at www.gsepcookies.teamapp.com or download the free
When training your troops, make sure to TeamApp app in your Android or iPhone device!
discuss the following topics:
• Deadlines Understanding Cookie Forms
• Forms Did you receive all your cookie forms and are now wondering “what are these”? Below, you will find
an explanation on each of the forms and how to use them:
• Requirements for participation
T-8 or Transfer Forms— this two part form must be used to keep a track of all transferred cookies
• Method of communication and (troop to troop or when picked-up at an unplanned order station). These will serve as your receipt.
troubleshooting The original stays with the “provider” and the copy is given to the “receiver”.
G-1 Girl Permission Forms—this two-part form is to be given to all caregivers/guardians at the
• Smart Cookies and How-To’s Caregiver/Guardian Cookie meeting before girls are allowed to participate in the Cookie Program.
Every girl participating MUST have a signed G1 with all the necessary information. Each time a girl is
• Cookie Essentials
given cookies, this form will help you track the total give to be transferred to the girl in Smart Cookies.
The more access to information your Original or white sheet is kept by the TCM, copy is given to caregiver/guardian.
volunteers have, the less questions they SUCM Agreement— agreement to be signed by every SUCM and returned to GSEP every membership
will have. Therefore, encourage them to year. This document enlists responsibilities of the SUCM role as well as acknowledges all procedures
join the TeamApp. GSEP will send and regulations
updates and reminders through TeamApp
TCM Agreement— agreement to be signed by every TCM and returned to SUCM every membership
to you and your troops throughout the year. This document enlists responsibilities of the TCM role as well as acknowledges all procedures
season. and regulations.
TeamApp, also holds documents, allows Dot Sheets- this colorful sheet can be used to write initial orders to check off at mega drops when
volunteers to chat, and view important picking up!
dates and delivery updates
Receipt Books— use these receipt books to keep track of cookies being handed out to girls and/or
guardians, as well as financial transactions.
Cookie Forms: Have all your volunteers Girl Order Cards - each girl should receive one of these order cards. Girls can keep track of their
come to you for requests of additional customers and take orders. Hint: some girls save their order cards year after year to keep a
comprehensive list of their loyal customers!
forms? If you seem to be running low or in
need of more cookie forms, please contact Girl Money Envelopes— each girl should receive one of these envelopes to hold their collected cash
us by emailing memberservices@gsep.org in a safe place.
and include “Cookie Forms Request” in Recognition Insert - each girl will receive one of these inserts in which they can see and choose their
your email’s subject. desired recognition plans and set up a goal!
Make sure to collect a TCM agreement
from all your TCMs before adding a user in
Getting Ready for Cookies!
Smart Cookies for them.
January may seem a long way to go from now, but there is a lot to do in preparation for a
smooth Cookie Season!
Bank Accounts: In December, once all 1. Girl Roster— Although girls will not be uploaded onto Smart Cookies until Decem-
troops have placed their initial orders, the ber, now is the best time to make sure that your girl roster is correct in MyGS. If any
Product Program team will work with the troop transfer request need to be made, email memberservices@gsep.org and
Finance team on ensuring that all troops include the girl’s name and the troop she is to be transferred to. Make sure all girls
have financial and bank account have renewed their membership and are ready for another great Girl Scout year!
information on file with GSEP. Any troops
that has placed an initial order and has not 2. Troop Leader Compliance— as mentioned before, it is GSUSA’s regulation that all
updated their bank account information will troops must have two unrelated, cleared, registered, and self-appointed adults as
be contacted to have the information on troop leaders in MyGS to be considered an active troop. Make sure your troop is
file. GSEP will run a penny sweep on ready to be uploaded into Smart Cookies with two troop leaders and a Troop Cookie
January 8, 2021 to make sure all account Manager!
information is accurate. This penny will be
returned to the troop at the end of the 3. Bank Account— A valid bank account must be set-up and the information shared
cookie program with the final sweep. with the Service Unit team and with GSEP via www.gsep.org/en/our-council/forms/
Troop-and-Service-Unit-Authorization-for-Debit-Credit.html
11IT’S ALMOST COOKIE SEASON….
The official beginning of the Cookie Season may be weeks away but there are a handful of very important deadlines in the month
of November! Below you will find important dates and step-by-step instructions on how to do each important task for this month!
Initial Orders—Open on November 8
SUCM Notes: As SUCM you have extra days Initial Orders is an opportunity for troops to get initial inventory of cookies before the official
in Smart Cookies to edit, review, and add start of the Cookie Program. Initial orders are due in Smart Cookies by December 4th at
Initial Orders for your troops. Encourage all 11:59pm. For information and step-by-step instructions on how to place your initial order,
your troops to place an initial order. Make check out the Initial Order section found in the December tab of this manual.
sure that they have all scheduled a delivery
appointment (for the correct day, time, and As a reminder locations times, dates, locations, and amounts cannot be changed after the
location) and that no one had placed orders in deadline.
packages, instead of cases. SUCM Deadline
for IO is December 9th.
Booth Lottery Opens — November 16th at 10am
Council secured booths are booth opportunities secured by GSEP, located in high-volume or high-
profile locations throughout the Council’s 9-county footprint. These opportunities are open to all
troops, regardless of location and are given to troops in a random selection lottery. The morning of
November 8th, at 10am, the booth lottery will open. Note: logging in to Smart Cookies at exactly 10am
will not give you better chances at the lottery.
The booth lottery will close on November 23rd at 11:59pm. Results will be released via email on
November 24th.
What you should know…
• Each troop will have 10 selections or “tickets” to enter into the lottery and has the potential to
win up to 1 booth time slot of their selection.
• Entries can be put in for one or more booth time slots.
• Although GSEP works to have some booth opportunities into Smart Cookies before the booth
lottery opens, newly acquired and secured booth opportunities may be added later on and will be
available for First Come First Serve.
How to enter the booth lottery:
To enter the lottery, log into your Smart Cookies account and hover over Booth and click on Schedule
Booth.
In the top of the page you will see the deadline and the limits of requests and opportunities you will
have, as mentioned above.
You may adjust the map based on location by using the filters.
Once you have identified a booth location you are interested in, click on the location and you will be
taken to choose date and time slot. Click Save.
To view all your selected requests, click on My Reservations. If you need to remove reservations, click
on the (…) button on the right side of each time slot and click on Remove Reservation.
Booth selections secured through the Council Booth Lottery, will be populated as “Cookie Locations” in
the National Girl Scouts Cookie Finder and can be shared easily in social media.
Home Delivery Forms— Due November 25
Imagine not having to drive to a Mega Drop location to pick up your initial order of cookies. How does
SUCM Notes: Home deliveries can be an having all your cookies delivered to your home or a convenient location near you sound? Is your troop
option for a SU Cupboard, a SU-wide interested in or is close to ordering 300+ cases of cookies? Maybe your troop is nowhere near that
pick up, one high selling troop or a amount but if you partner up with another troop, you may reach that level… then a Home Delivery may
combination of troops whose Initial be right for you!
Orders add up to 300+ cases of cookies. A Home Delivery is a specially arranged cookie delivery by GSEP where initial order cookies are
delivered to a convenient location secured by you. If you are interested, fill out the Home Delivery
Request form available at www.gsep.org/en/our-council/forms/home-delivery-request-form.html
and return it to us by November 25th.
Home Delivery reorders may be available, for more information email us at memberservices@gsep.org
and include “Home Delivery Reorder Request” in your email’s subject and a member of the Product
12Cookie Countdown Begins!
And all of a sudden it’s December and the official Cookie 2021 Countdown begins! Here is what you need to do for
these last weeks before the sweetest season of the year begins.
Caregiver/Guardian Cookie Meeting
SUCM Notes: As mentioned Schedule a meeting with your troop caregivers/guardians and girls (separate meetings
before, the more information are suggested) whether it’s virtual or socially distant. Always follow GSEP’s most updated
Covid-19 guidelines which can be found at www.gsep.org. Caregivers should leave this
parents and troop volunteers meeting with an understanding of the program, deadlines, rules and procedures. You
have, the less questions you will may want to let all caregivers know in advance of the date and time of the meeting to
have during cookie season. ensure attendance.
Encourage your troops to host a
parent/caregiver meeting before Meeting Checklist:
the start of the Cookie Program.
Consider hosting a Service Unit Make sure all girls are registered for the new membership year and your troop
roster is correct.
wide parent/caregiver meeting in
December together with a Virtual Explain to all caregivers about the Cookie Program, how it works, and how it
Girl Cookie Rally: have all your SU benefits the girls individually, and the troop as a whole.
girls participate in Cookie-related Discuss the 5 essential skills
activities to get them excited about
All registered households will receive the Family Guide in the month of December.
participating in the Cookie Log in to TeamApp to get a digital version and use it as a reference.
Program while their parents/
caregivers attend the Virtual Have each caregiver fill out a G-1 Girl Permission Form for each Girl Scout who will
be participating in the Cookie Program. Families with more than one participating
parent/caregiver meeting.
Girl Scout must fill out a form per girl.
Once you have the permission form signed, provide each caregiver with an order
form.
Cover the cookie varieties and the prices for each cookie.
Stress your troop’s caregivers about deadlines and finances.
Think about not giving out more than $250 worth of cookies to any girl without
payment to prevent parent debt.
Remind parents that cookies cannot be distributed to customers before January 21,
2021.
Discuss with your troop caregivers how booth sales work and booth etiquette .
Explain to caregivers how door-to-door sales can be done safely as per PA CDC
guidelines and referring to the www.GSEP.org Covid-19 page.
If your troop has already decided their troop goal, share this with the caregivers and
what the troop will be doing with the troop proceeds. Share with your families the
troop proceeds and PGA chart that can be found in the Family Guide and this
manual
With the help of your troop leader, discuss what badges, petals or pins the troop
will earn as part of their participation in the Cookie Program.
Talk to your troop caregivers about how they can help with the Cookie Program!
Make sure that you are not the sole cookie person in the troop, recruit yourself
some helpers!
Update caregivers on new Smart Cookies features such as the credit card function,
contactless transactions, and girl delivery.
Idea! Things your troop parents/caregivers/guardians can do to help you have a
wonderful Cookie Season: helping with booth decorations, booth securing, picking up
cookies, sorting out recognition items, cookie troop finances, and more!
13Cookie Meeting with your Girl Scouts
SUCM Notes: Meeting Checklist:
Before your meeting, check out the Rally Guide available in TeamApp and Smart
Cookies. This guide will help you with activities that will get your girls excited for the
Similar to the parent/caregiver Cookie Season through a virtual platform!
meetings, having all the girls in a Using the recognition insert, show your troop what they can earn at different levels.
troop (or even the Service Unit) Discuss with your troop options of things to do with their troop proceeds.
learn about the Cookie Program *Note: It may be helpful to determine what the troop trip will be and what the total cost
and what they can earn and of the trip would be to then determine how many cookies your troop needs to sell.
achieve while meeting
experienced Cookie Bosses (high Encourage your troop to set their minds to a troop goal but also an individual goal.
sellers within the same troop/ Make sure to mention that all Girl Scouts that log in to Smart Cookies and set up a
Service Unit) will be beneficial. goal by January 31st will earn the Goal Getter patch!
Practice with your troop what their cookie selling speech will be and how to stay safe
during booths sales and door-to-door sales.
Show your troop how to use the simple calculator sheet found in TeamApp and other
fun resources to help them with their cookie business.
Whether it is a virtual Service Unit- Make sure to mention to your troop all the Cookie Recognition Events they can earn
wide meeting or one held socially access too: 500 Club, Cookie Boss Class of 2021, Top 5 Cookie Sellers, and Cookie
CEO.
distanced at the troop level, make
Talk to your troop about Hometown Heroes and Gift of Caring and have them choose
sure to discuss with the girls the who their chosen Hometown Heroes will be!
new opportunities for recognition With the troop help, plan a virtual Cookie Rally to have in the beginning of January to
plans and events for the 2021 celebrate the start of the Cookie Program and get your troop psyched for another
Cookie Program. Check out the season or discuss a SU Cookie Rally.
recognition page in this manual for
What’s great about the Girl Scout Cookie Program is that families can customize their Girl
more information! Scout’s experience to better fit their availability and lifestyle! Girl Scouts can participate
with your troop in one, few or all the ways mentioned below!
How do Girl Scouts participate in the Cookie Program?
SUCM Notes:
Girls can participate in the Cookie Program through her troop or as an IRG (Individually
Registered Girl, formerly known as Juliette). Regardless of how they will participate, all
participating girls must have an active Girl Scout membership to participate in the Cookie
Although the online participation and
Program.
enrollment of the Cookie Program is
mostly caregiver/parent driven, as an
There are several ways a girl can participate in the Girl Scouts Cookie Program:
SUCM you can be crucial to promoting
online participation among troops and
Online Participation
girls within your Service Unit.
For troops who feel like Cookies are very All registered Girl Scouts will receive an email invitation at the beginning of January
time consuming and may not be for them, with a link to create the girl’s Smart Cookies online profile. Girls younger than 13 years
they can still participate in the Cookie old need parental supervision as per GSUSA Online Guidelines. This email invitation will
Program online and avoid the cold be sent from noreply@abcsmartcookies.com to the primary email address in MyGS.
temperatures or cookie shuffling. Once the online profile is set, you should encourage girls to, with the help of an adult,
set-up a goal by January 31st (they will earn the Goal Getter goal!), personalize their
The online program allows for girls to
message and start sending e-cards to friends and family! Sell 36 or more packages of
safely sell cookies to friends, family, and
cookies through Direct Ship will girls will earn the Online patch!
customers through a virtual platform.
They can collect payment and offer
New for this year—Girls can collect credit card payments though the Smart Cookies
delivery options that allow them to
app! Credit cards information can be scanned or manually entered directly into the app
maintain social distancing.
to collect payment. This is also a function for troops to use at cookie booths.
Online participation is also a good
opportunity for girls who have family What is my role as Troop Cookie Manager with Online Participation?
members and friends outside of GSEP’s
9 counties. Customers can still participate The online girl participation in Smart Cookies is caregiver driven, meaning you do not
and support their favorite Girl Scout’s have to do anything to set up individual girl accounts. Being familiar with the system
Cookie Goals without being nearby. and encouraging girls to participate will increase your troop’s engagement and profit
opportunities.
14Check out our Social Media ToolKit!
Not only does the Girl Scouts Cookie Program provide girls with the 5 essential skills but it exposes
girls to real-life business experiences like marketing, customer service, inventory management,
finances, and social media! Earning social media and online marketing skills are essential for any
successful entrepreneur. We have developed a social media kit to guide girls, caregivers, and troop
volunteers on how to safely and successfully run their online cookie business!
Check out our TeamApp’s documents tab to check it out!
Cookies-on-hand
Beginning on Thursday, January 21st, girls can begin with their cookie selling efforts. Cookies can be sold in
many ways (from selling at their parents’ workplace to selling door-to-door in their community).
Door-to-Door
Girls can walk about the neighborhood with their product on-hand and a parent/guardian. While socially
distancing payment must be collected at the time product is delivered to the customer.
Door-to-door safety
All girls must have an adult present when selling cookies door-to-door.
Stay within your community
Do not give out personal information. Troop number and first name is more than enough
information.
If a fellow Girl Scout lives in the same neighborhood, encourage your girls to partner up and divide
the customers.
Always maintain social distancing, wear a mask, and check www.gsep.org for updates on Covid-19
guidelines.
Never give product to a customer who has not paid.
Girls can offer using a credit card to pay for their order, as this is a new feature on the Smart Cookies
app.
Girls can also enter a Girl Delivery order using the Smart Cookies App and schedule for delivery on
another day when the customer has the payment ready.
Encourage girls to use door hangers to provide customers with their adult’s phone number and/or
email address where they can contact to get reorders. See TeamApp for examples!
Cookie Booths
Troops can secure council-acquired booths through the Cookie Booth lottery that opens on November
16th in Smart Cookies. Troops are not to arrange cookie booths on their own.
SUCM Note:
You are encouraged to help find and secure other booth opportunities for your troops. Discuss
both ideas with your leaders and TCM’s to help boost your sales!
15Girl Cookie Recognitions
What can girls earn in addition to the 5 essential skills when participating in the Girl Scouts Cookie Program? As a troop, you must
make a collective decision as to which option will be chosen as a Proceed Plan. Below is an explanation on the difference between
both Proceed Plans.
*Remember: Troop Proceeds Plan applies to the entire troop.
- Option A – Traditional Proceeds Plan: this plan provides the troop the regular proceed earning opportunities while giving each
individual girl a choice of recognition plan. If your troop selects this plan, when SUCM Notes: Remember, as SUCM you
caregivers are filling our the G-1 Girl Permission Form, they can select what MUST check all troop recognition orders
recognition plan will the girl choose. before they are final. Troops that choose
incorrect Proceeds/Recognition plans will
PGA Proceed per Package not be able to change after GSEP has
1-129 $.60 / box submitted their order to their vendors.
130-159 $.65 / box Make sure that all girls have the correct
160-199 $.75 / box sizes too. Smart Cookies will
automatically default to Adult Medium if a
200-299 $.80 / box size is not chosen.
300 + $.85 / box
- Option B – Older Girl Proceeds Plan: This plan is offered only to Cadette, Senior, and Ambassador Troops. The troop must reach a
Per Girl Average (PGA) of 160 packages or more to be eligible. Once the troop is eligible, the troop will earn an additional $0.05 per
package. If this option is chosen, it applies to the entire troop and the girls selling in
this troop will not receive any cumulative prizes, including the membership SUCM Notes: Troops easily confuse the
voucher. Girls will receive patches and achievement bars. Older Girl Proceeds Plan with Older Girl
Travel Credits Plan. Make sure that any
*This plan does not include the Free Membership Voucher. troop that chooses the Older Girl
Proceeds Plan meant to chose this
NOTE: PGA is not rounded up.
Proceeds Plan. Changes will not be
made once recognition orders deadlines
If the Older Girl Proceed Plan is chosen by the troop, the proceeds per box will be as have passed.
follows:
PGA Proceed per Box
160-199 $.80 / box
200-299 $.85 / box
300+ $.90 / box
Once chosen, if the troop collectively decided on Option A, each girl gets to individually choose the recognition plan she prefers.
Here is the breakdown:
- Option A-1 Cumulative Plan
This plan is offered to all grade levels and features themed items, including Membership Voucher for free membership for the
2020-2021 Membership Year among other prizes. These items are cumulative and are earned based on the number of packages
sold by each individual girl.
*Note: If the size for a clothing item is not selected when orders are due, the size ordered will default to Adult Medium.
ADULT T-SHIRT SIZING CHART
YOUTH T-SHIRT SIZING CHART
Sleeve to Center
SIZE Chest (IN) Length (IN) (IN)
Size Youth Size Chest (IN) Waist (IN) Height (IN) Weight (LBS) SM 18 28 15.63
S 6 to 7 25 to 27 22 to 23.5 44 to 48 51 to 65 MEDIUM 20 29 17
LARGE 22 30 18.5
M 8 to 10 28 to 30 24 to 25.5 49 to 54 66 to 87 X-LARGE 24 31 20
L 12 to 14 31 to 33 26 to 27.5 55 to 60 88 to 115 XX-LARGE 26 32 21.5
XXX-LARGE 28 33 22.88
16Packages Credits
- Option A-2 Adventure Credits Plans
200 25
250 35
This plan is offered to all grade levels and is not cumulative. The minimum to be
300 50
sold for a girl to earn adventure credits is 200 packages. Adventure Credits can be
400 75
redeemed at the retail shops, trading posts, (leaders are not permitted to redeem 500 125
them for retail purchases), for Gold and Silver Awards expenses, GSEP Day and 600 150
Resident Camp sessions or any Spark Programs. 700 175
800 200
A girl that sells 300 packages or more, can use her adventure credits to pay for 900 225
membership for the 2021-2022 Membership Year. 1000 250
1500 375
Adventure Credits expire on October 31st, 2021. Credits cannot be combined or 2000 500
transferred. Credits cannot be redeemed for cash. Adventure credit notification 2500 675
will be sent in an email to the guardian’s email address in MyGS in late April with 3000 800
instructions on how to redeem. 3500 925
4000 1050
- Option A-3 Older Girl Travel Credits Plan
This plan is offered only to Cadette, Senior, and Ambassador Girl Scouts. Girls
must sell 500 or more packages to be eligible for this plan. Older Girl travel credits Packages Credits
are not cumulative and cannot be transferred. 500 200
750 300
Credits earned during the 2021 Cookie Program expire on September 30 th, 2022. 1000 400
Girls who opt for Older Girl Travel Credits will receive all patches and achievement 1250 500
bar but will not receive any other cumulative prizes, including the membership 1500 600
voucher. 1750 700
2000 800
Older Girl Travel can be redeemed for GSUSA Destinations trips, Troop trips, 2250 900
membership, lifetime membership (for graduating Girl Scouts), graduation 2500 1000
expenses, college visits expenses, class ring, letterman jackets, yearbooks, prom 2750 1100
expenses, and more. 3000 1200
3250 1300
An email with the total amount of credits earned and instructions on how to 3500 1400
redeem them will be sent to the guardian’s email address as shown in MyGS in
3750 1500
late April.
4000 1600
1718
19
Cookie Recognition Events
We love to celebrate our Cookie Bosses and Super Sellers after every Cookie Season passes and to do so we
offer a handful of fun and unforgettable events every year!
500 Club – every girl that sells 500 or more packages, regardless of the recognition plan they choose, will
earn an invitation for her and a guest to attend the 500 Club celebration.
Cookie Boss Class of 2021– every girl that sells 1,000 or more packages, regardless of the recognition plan
they choose, will earn an invitation to attend the Cookie Boss Class of 2021 celebration. This event is for the
Girl Scout only and it is chaperoned by GSEP Camp staff.
Top 5 Cookie Sellers – We plan to celebrate our Top 5 Cookie Sellers with a special experience just for these
girls!
Cookie CEO– The 2021 Top Cookie Seller will get an exciting and rewarding opportunity to spend a busy day
at the council’s headquarters, meeting with Kim Fraites-Dow, CEO of Girl Scouts of Eastern PA, holding an all-
staff conference call, enjoying a catered lunch with members of the Board of Directors and Senior
Management Team, and much more!
Sister Benefits are back this year!
Households with multiple participating Girl Scouts who reach the following levels will receive invitations to
the 2021 500 Club and/or Cookie Boss Class of 2021.
Households with 2 participating sisters
• Reach 750+ total packages sold will each receive an invitation to the 500 Club
• Reach 1,000+ total packages sold and each will receive an invitation to the Cookie Boss Class of 2021
Households with 3 or more participating sisters
• Reach 1,000+ total packages sold will each receive an invitation to the 500 Club
• Reach 1,500+ total packages sold and each will receive an invitation to the Cookie Boss Class of 2021
SUCM Notes:
If the Top Cookie Seller happens to be a graduating Girl Scout who will be in
college by October 2021, we will make the necessary arrangements to choose a
date that works for the Cookie CEO’s schedule!
20SUCM Notes: Ready to place your Initial order?
Placing your Troop’s Initial Cookie Order
Placing Initial Orders:
Troop Initial Orders are due December 14nd in Smart Cookies!
As SUCM, you have an extra
three days to go in Smart Initial Orders should be placed for troops to have cookies available for the first day of the Cookie
Cookies and check all your
troops’ initial orders. But, what Program.
do you need to do exactly? Here
is a list: Follow these easy steps to place your troop’s initial order in Smart Cookies:
1. Login to Smart Cookies
• Make sure all your troops
2. Hover over the Orders tab and click on Troop Initial Order
placed an initial order
3. If your troop is a returning troop, you will see the following information show up on the initial
• Confirm that all initial orders order screen at the top of the page:
have a delivery station (even o Total number of packages sold in the 2020 Cookie Program
if it is a home delivery) and o 2020 Troop’s PGA (Per Girl Average)
an appointment (date and
o 2020 troop initial order
time). Note: Home
deliveries will not have an 4. If this is your troop’s first year of selling, we recommend using the Troop Initial Order Calculator
appointment (date/time) found in TeamApp.
since this arrangement will 5. When placing your order in Smart Cookies, the measure by option, in the upper right side of the
be made directly with the page, will show cases or packages. GSEP uses cases, so please note that unit of measure for your
delivery agent and the home order entry in the upper right of the order grid. You will not be able to change the unit of meas-
delivery contact person.
ure for the order. All orders are placed in cases. Remember: 1 case = 12 packages
• Ensure that no initial orders 6. Enter the total of each variety in the boxes. Repeat the steps for each flavor until all quantities
were placed in counts of have been entered.
twelve (12), or in packages. NOTE: Gluten Free Caramel Chocolate Chip will not show up as a flavor option to be added
Initial Orders are placed in onto your troop’s initial order. If your troop placed an order before October 25th, GSEP will
cases.
manually add this to your troop’s initial order pick up after all troop initial orders are
• Order cookies for the SU, it entered. GF cookies are to be picked up at a Mega Drop with the rest of your initial order. If
is always wise to have a a troop placed an order for Gluten Free, but not any other flavor, an appointment is need-
limited amount of cookies in ed and the troop must pick them up during the Mega Drop dates. If not picked up, the troop
case troops forget to order a
flavor, under-order, or get a
forfeits the chance to get them up at a later date.
huge order from a customer 7. The total of the troop’s initial order is shown in dollar amount and in total case quantity, at the
before they are able to go to bottom of the order page.
a planned or unplanned 8. Enter any notes for reference if desired.
order station. 9. Click Save once completed. A confirmation message will appear showing the initial order was
• Last, but not least, no successfully saved.
individual that has had a 10. Smart Cookies will now prompt you to schedule your troop’s Delivery Appointment. Your selec-
debt in the past or that is not tion of Delivery Station locations will show up at the bottom of the page.
cleared, registered and 11. Once the location has been selected, options for dates and times will show up. Select your pre-
appointed, should be placing ferred time and click Save. A confirmation message will appear and your delivery appointment
orders in Smart Cookies.
details will show at the bottom of the page.
This individual should not be
having access to Smart 12. If you need to edit/change your initial order delivery appointment, click on Edit Delivery Loca-
Cookies at all. tion (must be done before the Troop Initial Order deadline of December 4nd!).
13. Changes to the Initial Order and its delivery appointment can be done anytime before Decem-
ber 4nd. Changes needed to be made after this deadline must be done by your SUCM until De-
Uploading Girls Into Smart cember 9th. No changes will be made to Initial Orders after December 9th.
Cookies:
Work together with your SU
Registrar and troop leaders to
Uploading Girls into Smart Cookies – December 15th
make sure that all troop rosters Beginning on Wednesday, December 15h, all Girl Scouts with an active membership for the
are correct before December 15,
MY2020—2021 that belong to an active troop (troop with two cleared, registered, unrelated and
2020. If a girl is in the incorrect
troop after December 15th, it can self-appointed leaders) will be uploaded into Smart Cookies by GSEP and will continue to be upload-
be corrected in MyGS but the girl ed on a weekly basis, every Wednesday until after the Cookie Program ends. Once this upload is
will not be removed from the completed, parents of newly uploaded girls into Smart Cookies will receive an email invitation to
incorrect troop in Smart Cookies. register as users. Registration email is sent from noreply@smartcookies.com. All changes to troop
Remind your volunteers that a rosters made in MyGS will be reflected in Smart Cookies on the next Wednesday’s upload.
girl incorrectly uploaded into their
troop in Smart Cookies does not *Remember: Only girls with transferred cookies will affect your troop’s PGA.
affect their troop’s PGA. PGA
only takes into consideration Troop Roster and Girl Recognition Plan Selection
girls who have cookies
transferred to them in Smart Once girls have been added to Smart Cookies and you have collected all completed G-1 Girl Permis-
Cookies.
sion Forms, make sure to visit your Troop Roster in Smart Cookies and edit each girl individually.
21JANUARY = COOKIE SEASON BEGINS!
We know how quickly January got here and we will help you, step-by-step, to ensure you and your troop
have an amazing 2021 Cookie Program
First Come First Serve (FCFS) Booths – Deadlines January 7th, January 14th, and January 20th
All GSEP-sponsored booths will open on a First Come, First Served basis in three rounds in January:
- First round opens Thursday, January 7th at 10 am and troops can choose up to 4 booth reservations.
- Second round opens Wednesday, January 14th at 10 am and troops can choose up to 8 reservations.
- Final round opens Wednesday, January 20th at 10am and troops will be able to reserve as many GSEP
cookie booth time slots as they’d like (unlimited)
Mega Drops and Initial Orders Pick-Up
Cookies are here! The 2021 Mega Drops start Friday, January 8th and runs through Sunday, January 17th.
Make sure to confirm your pick-up location, date, time, and lane ahead of time!
- Log into ABC Smart Cookies
- Hover over the Reports tab and select Current from the drop-down menu.
- Under the Summary Reports section, select Delivery Station Appointment Summary and click Go To Report.
- Print a copy of the report and bring it with you to your initial pick-up or write down the details of your
appointment.
Mega Drop Best Practices:
Arrive 5-10 minutes before your scheduled pick-up time, so you have time to find the trucks and your lane.
Wear a mask throughout the pick up process and try to maintain social distancing.
Number of
BRING YOUR OWN PEN Vehicle Type
SUCM Notes: Cases
Make sure to stress the If you have multiple vehicles picking up
Compact Car 23
importance of counting cookies one order, wait until all vehicles are at the Hatchback Car 30
before leaving a Mega Drop,
location before lining up in your assigned lane.
Unplanned, or Planned Order Mid-size Sedan 35
station! Line up one after the other to speed up
loading cookie cases. Sport Utility Vehicle 60
Station Wagon 75
Not sure if your initial order fits in your car? Use the table below to estimate
Mini Van (seats in) 75
how many cases will fit in each vehicle type.
Pick-up Truck (full bed) 100
Always refer to www.GSEP.org for the latest Covid-19 guidelines.
Cargo Van (seats in) 200
Look for the sign with your appointed lane. If your Mega Drop location only has
one lane, there may not be a sign.
Wait in your car until it is your time to pick up your troop’s cookies. Once you exit your car, MASKS ARE REQUIRED!
Make sure to count your cookie cases as they are being loaded! Designate one person as the official cookie counter
as you load your car. They can keep track of which varieties have already been loaded, as well as how many cases.
Do not be afraid to tell those helping to slow down so you can keep count of the cases going into your vehicle!
Do not sign for your order until you are sure you have all the ordered cases. Don’t be afraid to do one last count of
what’s in your car before signing off!
22Order Adjustment Requests
If you happen to have a discrepancy in the inventory you received, an order adjustment request needs to be submitted to the
Product Program team within 24 hours of your pick-up.
To submit an order adjustment request:
- Email memberservices@gsep.org using the subject line “Cookies: Order Adjustment Request”
- In the body of your email, include the following:
o Troop Number
o Date and location of the pick-up
o Number of cases and variety of cookies that needs to be adjusted
- Once submitted, allow the Product Program team 2 business days to review and process your request. Only submit your
request once.
- If the request is granted, the inventory will be adjusted in Smart Cookies.
- Once reviewed, a decision will be shared with you via email.
Damaged orders
Did you receive a damaged case of cookies at Mega Drops and/or Planned/Unplanned Order Stations? No worries! You can place a
damage order and get credit for the damaged cookies.
Before you place a damage order, please do the following:
- Open the case and inspect the cookie packages. Often it may seem that the case is damaged, but not all packages are.
Once you have inspected all packages and determined how many packages need to be damaged,
- Log into ABC Smart Cookies
- Under the Orders tab, select Damage Order.
- Enter the quantity of damaged packages by flavor.
- Click Save
What should I do with the damaged packages? If the package seal is not broken, the damaged inventory can be used as samples
at Cookie Booths or can be disposed of appropriately.
Remember: Damaged orders are placed in packages, not cases. Troops with high or unusual damaged packages may be audited by
GSEP and further information or proof can be requested.
Ordering Cookies: Planned and Unplanned Order
There are two simple ways a troop can order cookies and add to their inventory, Planned and Unplanned Orders!
Planned Orders – Pre-scheduled pick-up at a specific Planned Order Station location and time frame scheduled through Smart Cookies. The
Planned Order Schedule is available to view in TeamApp.
NOTE: MAKE SURE TO BRING YOUR OWN PEN AND WEAR A MASK AT PICK UP.
FOR PICK UP ON ORDER BY
NOTE: PLANNED ORDERS MUST BE PLACED BY NOON USING THIS SCHEDULE.
12PM
How to place a Planned Order:
TUESDAY SATURDAY
1. Log Into ABC Smart Cookies
2. Under the Orders Tab, select Planned Order. WEDNESDAY MONDAY
3. Select the desired Planned Order Station, where you will be picking up your troop’s order.
4. Select the desired time your order will be picked up. THURSDAY TUESDAY
5. Enter your desired amount of cases for your order and click save.
6. Once you have reviewed the planned order confirmation, click save. FRIDAY WEDNESDAY
Planned Orders Best Practices and FAQs: SATURDAY THURSDAY
Partial Order pickups are not accepted. For example: if your planned order is for a total of 50 cases, you must pick all 50 cases or none at all.
Orders that are not picked up will be deleted from the troop’s inventory.
Transfer Sheets (T-8) are not needed for Planned Orders. Picked up product cannot be returned. We encourage troop to troop transfers to get rid
of leftover inventory. Please allow at least 48 business hours for orders to be processed and for the inventory picked up to be reflected in ABC
Smart Cookies.
Just like with Mega Drops, counting your cases is the MOST important task! Do not sign your order until you are sure you have all the cases you
ordered. If you still have an order discrepancy, follow the Order Adjustment Request procedure.
23Unplanned Orders – are opportunities for troops to pick up cases at 3 locations chosen by GSEP and the Delivery Agents
warehouses on specific days of the week. Inventory available at Unplanned Order Stations is limited and cookie varieties are not
guaranteed. Unplanned orders are not scheduled through Smart Cookies.
Unplanned Orders Best Practices and FAQs:
To review the Unplanned Order Station schedule, visit the TeamApp Document tab and look up the posted schedule. Any changes
to the schedule posted will be updated in the existing document and announced via email/TeamApp post.
Transfer Sheets (T-8) are needed for Planned Orders. T-8 forms will not be guaranteed to be available at the stations, make sure
you bring your own.
Picked up product cannot be returned. We encourage troop to troop transfers to get rid of leftover inventory.
Please allow at least 48 business hours for orders to be processed and for the inventory picked up to be reflected in ABC Smart
Cookies.
Just like with Mega Drops and Planned Order pickups, counting your cases is the MOST important task! Do not sign your order until
you are sure you have all the cases you ordered. If you still have an order discrepancy, follow the Order Adjustment Request
procedure.
Cookie Booths – How to and Tips
Cookie Booths are a great way for girls to practice and enhance their 5 essential skills and grow their cookie
business! See below for fun tips and guidance on how to rock your cookie booth.
General Booth Guidelines
• Troops can secure Council Sponsored booths through the Cookie Booth lottery that opens on
November 16th (see page 10 for more information).
• Troops are not to arrange cookie booths on their own. The SUCM or SUCBM (Service Unit Cookie
Booth Manager, if your SU has one) must manage and assign all SU Booths in a fair and even way.
• Family Cookie booths where there are one or multiple girls within one family unit may be with one
parent or guardian, but must be approved by the Troop Leader and SUCM (Family Booths are only
allowed within GSEP Council boundaries).
• Product sold at cookie booths can be evenly divided among the girls that participated at the cookie
booth using the Smart Booth Divider in Smart Cookies. For troops to utilize the Booth Divider, the
booth location and time slot must be in Smart Cookies and it must be assigned to the correct troop in
Smart Cookies. (See page 25 for information on how to use the Smart Cookie Booth Divider)
• Out of Council must be approved by Product Program staff.
• Girls and volunteers MUST wear masks at all times.
• Follow local government regulations regarding social distancing and Covid-19 practices and check
www.GSEP.org for the most up to date Covid-19 guidelines.
24You can also read
