2021 Regional Survey Findings - hbrc.govt.nz - Hawke's Bay Regional Council
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2021
Regional
Survey
Findings
Hawke’s Bay residents were
asked about their attitudes
to the environment, and
about their awareness and
satisfaction with the work of
Hawke’s Bay Regional Council
hbrc.govt.nz, search: #hbrcsurvey
hbrc.govt.nz
hbrc.govt.nz
About the 2021 survey Survey methodology
Hawke’s Bay residents were asked about their Data was collected using a mixed method
attitudes to the environment, and about their of telephone interviews (353), online (300)
awareness and satisfaction with the work of and a postal survey (147) of residents across
Hawke’s Bay Regional Council. This survey follows Hawke’s Bay
previous surveys held every two years. The previous
one was in 2019.
A total number of 800 surveys were used in the
analysis: a statistically robust sample with a
margin of error of ±5%
Context - What was
happening in 2021 Responses were collected between
22 March and 6 May 2021
• A significant flood event occurred in
Napier city in November 2020
• Hawke’s Bay, particularly south of Hastings, had
remained very dry with extended periods of low How the survey
rainfall since 2020
differed to 2019
• All councils in Aotearoa New Zealand were
preparing their significant ‘Long Term Plans’ and • Some questions were introduced relating
consulting with the public in April-May 2021, to the consultation topics in the Regional
including in Hawke’s Bay Council’s Long Term Plan process – which
was seeking public feedback at the same
• The Regional Council was also consulting on time as the survey
Maori Constituencies 22 March – 22 April 2021,
and on the formation of a new council-controlled • Questions about Climate Change were
organisation to operate a proposed new food hub not repeated from 2019
called FoodEast from 25 March – 12 April 2021 • Some repetitive questions were removed,
to keep the survey concise.
• The Government announced a review of Local
Government on 23 April 2021.
OVERALL PERFORMANCE 2021
What we found
Residents
rated 4+ out
of five
Monitor river and
groundwater levels
acceptable to very good and quality
up from Improve water security
73.7%
in 2019
Look after native bush,
reserves, and wetlands
Protect communities
from flooding
Areas the Regional
Council should Make rivers and streams
focus on for more more swimmable
improvement
Water security
Swimmable rivers and streams
River and groundwater levels and quality
Controlling plant and animal pests
Flood control
Good awareness of the 1 in 3 Hawke’s Bay people contacted
Regional Council’s main roles in the Regional Council in the past year
• Waterways
• Coastal management
• Flood control
Of those contacts,
up from
56%
in 2019
Awareness levels in the
community about the
difference between Regional
Council and city or district were satisfied
council services remain low.
with their experienceCONTACTING REGIONAL COUNCIL
What we found
1 in 3 Hawke’s Bay people contacted us in the past
year - 63% were satisfied with their experience
Who and how people interact with
Regional Council is changing:
More people used the Residents who contacted
phone or visited one of Regional Council by phone
our offices in their most or website were generally
recent contact with us. more satisfied.
Satisfaction by contact method Disatisfied In the middle Satisfied
73.9% Website
65.7% Email
67% Phone
57.9% In person
60% Other
0% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Residents think the most important
CORE SERVICES issues the Regional Council should
be working on are:
AND IMPORTANT ISSUES
1. Rivers and groundwater
What we found levels and quality
2. Native bush, reserves and wetlands
3. Reducing spray drift and dust
4. Access to quality outdoor places
Six areas of work first measured in 2019 showed improvement in how we performed:
Protecting the region’s biodiversity 3.1 3.0
Overseeing environmental performance of farmers and growers 2.8 3.0
Overseeing environment performance of other HB councils 2.7 3.0
Improving water quality in Tukituki catchment 2.5 2.9
Protecting the Ahuriri estuary 2.7 2.9VALUES FROM RATES
Six Regional Council
What we found services statistically
contribute to the
communities feelings
of ‘value for money’
from rates:
Overseeing the environmental performance of local councils.
Support tourism promotion for Hawke’s Bay. Control plant and
animal pests. Create and enforce rules for water use and quality.
Protect soil from erosion and encourage sustainable farming
practices. Improving water quality in Lake Tūtira.
Email is the most preferred
way to get communication
COMMUNICATION
from Regional Council
What we found
Flyer or letter to home was
the second most preferred
option, most preferred by
those aged 65+
Facebook continued to be the
most used digital platform,
and most used by younger
residents aged 18-39
Email 51.7%
Flyer / letter to home 44.5%
Facebook/social media 26.7%
Website 15.7%
Radio 14.9%
83% 22.8% 8.5%
Text 13.2%
Other
Newspaper 10.2%
Public meeting 4.2% 31.8% 3.9% 13%
Other 3.3%
Council contact centre 2.1%
0% 10% 20% 30% 40% 50%Who did the survey?
Property Live in city
Ethnicity Gender Age District or rural area
ownership
New Female 18-39 Wairoa Own Urban
Zealand 415 52% 257 32% District 697 87% 621 78%
European 42 5%
663 83% Male 40-64 Rent Rural
385 48% 347 43% Hastings 76 9% 157 20%
Maori District
105 13% 65+ 386 48% Other Other
196 25% 13 2% 22 3%
Other Napier City
Rather
(aggregated) 298 37% not say
84 10% 14 2%
Central
Hawke’s Bay
74 9%
About our surveys
Hawke’s Bay Regional Council carries out a
resident survey every two years. All of the
survey results are available online at
hbrc.govt.nz, search: #hbrcsurvey
If you have any questions about the survey,
contact the Regional Council and ask to
speak to the Communications team.
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