505 Brunswick St, Fortitude Valley 4006 - Creating Opportunities
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505 Brunswick St, Fortitude Valley 4006
Creating Opportunities
505 Brunswick St, Fortitude Valley 4006
Vision:
Create opportunities for positive change through an inclusive and sustainable
community
Mission Statement:
To provide a safe and supportive environment within inner city Brisbane for
people experiencing homelessness and/or social isolation. To access a range
of services aimed at providing pathways to empowerment
Our Values:
Respect – We accept people’s differences and we are non-judgmental,
upholding the dignity of each person
Integrity – We strive for consistency in our actions, adhering to moral and
ethical principles
Empowerment – We work to develop and strengthen people’s confidence
and capacity to achieve beyond their expectation
Inclusiveness – We embrace the richness, uniqueness and diversity of an
individual’s cultural background, religious beliefs and lifestyle
Innovation – We strive to be creative, embracing ideas aimed at positive
change, development and viability
Sustainability – We are responsible, honest and transparent in achieving
desired outcomes and making decisions.
Creating Opportunities 2
505 Brunswick St, Fortitude Valley 4006
Table of Contents
Management Committee Page 4
Staff Team Page 5
Chairperson’s Report Page 6 - 7
Manager’s Report Page 8 - 11
Treasurer’s Report Page 12 - 13
Support Services Page 14 - 15
Family Support Program Page 16 – 17
Student Experience Page 17
Property & Services Report Page 18 - 20
Kitchen & Organic Garden Page 21 -22
Social Inclusion Activities Program Page 23 -24
Renovations Page 25 - 26
Data Collection Page 27 - 30
Recognition of Funders, Donor, Life Members Page 31 - 32
Creating Opportunities 3
505 Brunswick St, Fortitude Valley 4006
Management Committee
Carol Birrell
Chairperson
Howard Haddrell
Honorary Secretary
Joel Carty Treasurer Anne Mitchell – Member
Cynthia McCullough – Member Jenny Mulkearns- member
Ben Knight - member
Creating Opportunities 4
505 Brunswick St, Fortitude Valley 4006
Staff Team
Back Row – L – R , Wendy Hovard – Manager, Terraze Andersen – Property and Services
Administrator, Rickie Jordan – Centre Kitchen Hand, Elwyn Doolan – Support Worker
Front Row – L – R, Sandy Widderick – Senior Support Worker, Martin Muenzel – Services Assistant
and Caretaker, Rory Knight – Donations Driver
Absent- Alex Villegas – Centre Cook, Gerard Burges – Finance Officer, Kate Fenwick – Family Support
Creating Opportunities 5
505 Brunswick St, Fortitude Valley 4006
Chairperson’s Report 2012
The past 12 months has seen significant changes at 139 Club Inc., in terms of our services and
facilities for people, who utilise them on a daily basis. The facelift of the Club has been welcomed by
service users, partnering services, government, staff, volunteers and management committee. Not
only do things ‘look’ different they ’are’ different and many are commenting on how the Club feels
more welcoming and inclusive than ever before.
Organisations such as 139 Club Inc. can make real change and the effect can be felt almost
immediately, which is a benefit of a being a small organisation. Other changes within the sector
require collective benefits of collaborative partnerships that will enable long term sustainable
practice and performance to be achieved. This will be a reality in the future with the re-
commissioning of services within the sector.
Political parties come in and out of government office and focus their performance in a number of
areas including; economic management, education, health and disability, however, housing and
homelessness continues to provide significant challenge to both state and federal governments
regardless of their political preference.
Elements of the Housing 2020 Strategy, of the current Queensland Government include however
are no way limited to:
halving the rate of homelessness in Queensland by 2020
providing real and sustainable pathways out of homelessness and assist people develop
independence rather than ongoing dependence on government-funded welfare services.
Another element of the strategy also outlines the construction of 12,000 new social and affordable
housing dwellings. This is an optimistic start to reform however, is challenged by similar strategies
that were established in 2008 by the Federal Government.
According to the ABS Statistics of 2006, there were approximately 105,000 Australians experiencing
homelessness, and again, in figures released in 2011 by the ABS Census of Housing and Population
and AIHW Specialist Homelessness Services, the figure remain primarily unchanged as 105, 237
Australians continue to experience homelessness.
Creating Opportunities 6
505 Brunswick St, Fortitude Valley 4006
Over 60,000 people were accommodated in tents or sleeping rough, in supported accommodation,
couch surfing or in boarding houses. It appears to me that little has changed in terms of reducing
homelessness during the past 5 years, however, acknowledge that there have been a number of
initiatives that have sought to ease the plight of people experiencing homelessness.
Governments, while good intentioned, have in the past made ambitious and audacious statements
including ‘No Australian child will live in poverty by 1990’ and ‘Australian homelessness rates will be
reduced by 20% by the end of 2013’. I believe that a whole of government collaborative approach
perhaps holds the key to reducing the level of our national homelessness, which entails a
commitment from local, state and federal governments to set aside political preferences to work
together based on the foundation of logic and commitment to the cause. This concept is
challenged by the last 2 elements of logic and commitment to the cause, which take partnerships to
a completely different level. It will take more than a brochure and a strategy to make it successful,
and Government will need to embrace the concept.
Non-government organisations understand, acknowledge and are more willing to put differences
aside to achieve a common goal that will benefit vulnerable people within the community who will
benefit from someone walking alongside of them on the trajectory out of homelessness.
On a sad note, while I have decided to relinquish my role as Chairperson, I remain dedicated to
supporting the 139 Club Inc., in alternative ways and have not ruled out a return to the Committee
in the future. I also acknowledge the resignation of Joel Carty as our Treasurer.
In conclusion, I wish to pay tribute to all the people who make the 139 Club what it has been in the
past, what it is today and what it has the capacity to be in the future. The 139 Club would not exist
nor continue to exist without the financial support of both state and federal government, the Lady
Bowen Trust and the many donations received from the community, businesses and individuals and
we express our gratitude.
To the people who engage and participate in the club activities and services, thank you to each of
you for providing feedback on how to do things differently and embracing change with open arms.
I would like to pay homage to the wonderful support and outcomes that the staff and volunteers of
the 139 Club achieve while walking with the service users. The achievements over the past year have
been commendable. It has been an absolute pleasure to work with Wendy Hovard, who has made
significant and beneficial change to the Club operations, and sincere gratitude to the Management
Committee members, staff and volunteers who remain committed to the cause. I wish the 139 Club
great successes in all future endeavours.
Carol Birrell
Chairperson
Creating Opportunities 7
505 Brunswick St, Fortitude Valley 4006
Manager’s Report
I ended my last report for the year 2011 – 2012, indicating, that I had no doubt that
together we would achieve great service delivery in 2012 – 2013. I am very proud to
say that this has been a very exciting year of changes and additions to what we deliver
at the 139 Club Inc. In my first year as Manager, my focus has taken 4 clear directions.
Developing a strong, cohesive and professionally driven team, was my first focus.
Along with myself, 6 new staff started in the last year to join a team of 4 existing
workers. The bigger adjustment has been for the existing workers, to adapt to the
change of management style that I bring to this position. I am grateful to the team for
their commitment to the 139 Club and this has enabled them to challenge themselves
to ensure that they are delivering the best service possible to our clients. I encourage
a high standard in all that we do, whether it is in delivering a good quality nutritious
meal, ensuring bathrooms are cleaned, delivering outcomes for clients via our Support
Workers or in general conversations we have with our clients. How our clients, our
networks, our community and government agencies perceive us, is entirely up to us as
a team. I sincerely thank my team for their ongoing efforts to be workers with
integrity and compassion.
The second focus, was driven from looking out of my office window, and seeing
people sitting around in the courtyards, not engaging in any activity. Week after week
this ongoing sight began to depress me, I wanted to see clients engaging with one
another and participating in activities that would bring life and laughter to the
courtyards. I will be forever appreciative to Steve Hutchison from Reclink, who said
yes to me, when I asked him to come and design up a Social Inclusion Activities
Program for the 139 Club.
For 5 months, Steve worked 2 days per week, initially running focus groups to
understand the types of activities that clients were interested in, and then
implementing these activities.
Creating Opportunities 8
505 Brunswick St, Fortitude Valley 4006
For the past 9 months, we have seen the growth of this program, Art and Music
groups each week are held in the courtyards, dart games are held each week in the
upper courtyard, each fortnight clients are taken on fishing trips. This program has
excited me more than any other achievement in the past year. I love to see people re-
connecting with their talents, picking up a paintbrush, strumming on a guitar, heading
out with a fishing rod. There is energy and life and meaningful engagement for
people, being facilitated via this program. I am very thankful to those volunteers who
have been committed to facilitating these various activities.
The third focus, gave me an opportunity to let my own creative energy flow. I
inherited a white, sterile building with no ambience and lots of useless stuff. In the
first month, I had removed 3 ‘jumbo’ skip loads of rubbish. Then it was time to start
adding color to the walls and this has been ongoing in the last year. The TV room
beside the bed area, never made any sense to me, so this has been moved, curtains
installed and the bed area is now a quiet space, conducive to a good sleep. I then
became fixated on the fact that the reception was not facing the entrance, so after
receiving a grant from Gaming Machine Community Benefit Fund, this was relocated
and with the installation of new floor covering, we now have a beautifully warm
welcoming foyer for all our clients, visitors and workers.
A metal and chain wire fence lined the upper and lower courtyards, so the installation
of cladding and bamboo fencing, has created spaces that are now far more pleasing to
the eye. The creation of many new spaces at the Club has been an exciting journey, it
has totally changed the atmosphere and this in turn helps to change how we treat
spaces and how those spaces make us feel. I want the Club to continue to be a refuge
for our clients who are sleeping rough and a place where all feel welcomed, safe and
comfortable. How a building presents itself, plays a huge part in achieving those
outcomes.
Finally, my fourth focus has been to promote what I can bring to this service. Change
of management can make many people nervous, and this has certainly been the
response from many clients. (and staff) What will change and how will that impact on
me?
Creating Opportunities 9
505 Brunswick St, Fortitude Valley 4006
In this past year, I have intentionally spent some time each day, walking around the
Club to meet people and give them opportunity to understand who I am as the
Manager. I believe that I have now established a good rapport with many regular
clients and this will help in introducing me to many other clients in the years to come.
Having worked 12 years previously, in Social Housing, also meant that I already knew
many clients and this has also helped others feel more relaxed about who I am and my
style of Management.
I have worked closely with my CSO’s in the Department of Communities, being honest
with them in the learning that I need support in and ensuring them that I am a person
of integrity and will work hard to achieve the outcomes that our funding agreements
require.
I continue to be involved with the Under One Roof consortium of inner city agencies
and through the previous 6-year relationship, have had very good peer support and
encouragement for the changes that I have been bringing to the Club. Past
perceptions exist for many workers, who have been associated with the Club over the
years, and these negative perceptions have definitely driven me to engage in as much
positive promotion as possible.
In this last year, we have held information stands in the Valley Mall, at Musgrave Park
for NAIDOC week, at New Farm Park for Brisbane Pride, and at RNA for Homeless
Connect. These opportunities have been invaluable as we promote, together as a
team, the positive directions that we are taking to develop a service that will remain
an integral part of the community sector, working towards ending homelessness and
creating opportunities for those, who continue to be part of our Club community.
In closing I want to acknowledge the work of so many people who keep the Club
functioning every single day, Staff, Volunteers, Anglicare Nursing staff & Doctor and all
our Visiting Services. Also, to those who have donated financially, materially &
physically.
Creating Opportunities 10505 Brunswick St, Fortitude Valley 4006
Also to acknowledge the support given to me during this past year by the
Management Committee, especially to outgoing Chairperson, Carol Birrell. I will truly
miss the support you have shown me over the many years that we have worked
together, both as Manager and as a previous committee member.
To the clients who come to our service, my hope will always be that you experience a
warm welcome, that you are respected and that you are encouraged to participate in
the opportunities that are being made available here at the 139 Club.
This past year, could be a hard act to follow, but I am determined to look to the areas
where we need to continue to improve and to look for those new opportunities that
will continue to enhance our service delivery.
Wendy Hovard
Manager
Creating Opportunities 11505 Brunswick St, Fortitude Valley 4006
Treasurer’s Report
The audited 139 Club Inc. Financial Report for the financial year ended 30 June 2013
shows a decline of $167,744 in overall turnover, which is mainly due to decrease in
non-recurrent grant funding and a reduction in project income.
Cash donations have also reduced compared to the last financial year. It should be
noted that 139 Club Inc. is still receiving generous gifts-in-kind of food, clothes and
other goods, which cannot be reliably measured to be included in financial
statements, but keeps benefiting 139 Club Inc. clients. There has also been an
increase in income from Kitchen activities, which demonstrate the ability of the
organisation to generate its own income.
The net financial result shows a small deficit of $2,332 which is an improvement of
$35,212 from the deficit of the previous financial year.
The overall expenditures have decreased by $199,956. The major contributor to this
reduction has been salary and wages ($108,869).
The Total Assets have increased to $387,163 and the Total Liabilities have increased to
$132,692.
Net Assets/Members Funds has reduced by $2,332 to $254,741.
The Committee supports the idea of new enterprises and growth opportunities to
generate income and support clients. However, based on previous experiences of the
139 Club Inc. the Committee adopts a conservative and cautious approach to
minimise risks and threats to the organisational viability, and to ensure all the
activities are in line with 139 Club Inc. strategic direction, mission and vision.
Creating Opportunities 12505 Brunswick St, Fortitude Valley 4006
I am pleased to report on the continuous improvement of the overall financial
management, strengthening internal controls, and putting in place a more
sophisticated approach to management accounting of the major organisational cost
centers. This has given a more proactive approach to monitoring and controlling the
activities of the 139 Club Inc.
We would like to thank the committee, management and finance staff for their
ongoing contributions and support into committing to the continuous improvement
of the financial operations of the 139 Club Inc.
I would like to extend my appreciation to Lawler Hacketts Chartered Accountants,
the auditor of 139 Club Inc., for its ongoing support and advice on improving the way
the 139 Club Inc. manages its finances.
Last but not least, I would like to thank all 139 Club Inc. staff and volunteers for their
invaluable contributions to the 139 Club’s successful operations.
Joel Carty
Treasurer
Creating Opportunities 13505 Brunswick St, Fortitude Valley 4006
Support Services
If you haven’t been to the 139 Club for a few months you will notice that Wendy, the
Manager, workers and volunteers have been working hard to improve the surrounds
of the Club. Many of the walls have been freshly painted. We now have a
comfortable lounge area for the Clients to watch television and movies. The
reception volunteers are very happy with their new area and our cleaner, Martin, has
cleaned all outside areas with a high-powered gurney and this has freshened up the
surrounds of the building.
Some great changes are also happening in the Support Services. As of this week the
reception staff are now making appointments for clients to see the workers. These
hourly appointments will ensure that a quality service is offered. Support is offered
each day of the week and we are now distributing Emergency Relief only on Monday,
Tuesday and Thursday. Assisting our clients and those in our catchment area, with
financial assistance for utility bills and rent arrears, is an important aspect of the work
we do to ensure people are not falling into homelessness.
The case management, that we offer, is assisting clients to move past crisis and to
look towards setting medium and long term goals, mostly in the areas of housing, but
also dealing with drug and alcohol issues, family breakdowns, health issues and
financial debts.
Our Support Worker, Elwyn, continues with providing his outreach support. This has
taken the form of facilitating many activities, such as touch footy as well as taking a
group of male clients on outings each Friday. In this very informal social setting, he is
able to have the conversations that would not otherwise occur in an office
environment. He has been able to provide support to clients who have been doing
rehab, assisting with finding accommodation, advocating for clients seeking
employment.
Creating Opportunities 14505 Brunswick St, Fortitude Valley 4006
He was also instrumental in planning and welcoming clients, volunteers, workers and
other agencies from around the local community, to celebrate NAIDOC Week at an
event at the Club. This was a truly wonderful event, with 80 + in attendance. We
heard stories from Elders and their personal accounts of being part of the stolen
generation. They shared their heartache and pain of being separated from parents,
family and being torn from their community. We all were invited to participate in a
smoking ceremony that was held in our lower courtyard. The ceremony brought a
sense of unity to all who participated and a further understanding of the indigenous
culture.
A banner was hung in the courtyard and together we all had the privilege of painting
our hands and adding a symbol of ourselves to the NADOC Banner. We finished this
event with a meal consisting of kangaroo meat, vegetables and salad.
What a great celebration!
We further acknowledged this week, with our Information Stand at Musgrave Park
and together Elwyn and Lyn (Girl Friday Volunteer), took both the men’s and
women’s groups to Musgrave Park to enjoy the celebrations.
We said farewell to Joy, our wonderful volunteer who facilitated the Women’s group
for the last six years. Joy led the group with much enthusiasm and had great
imagination for the group’s weekly adventures. Joy has now moved on to new
adventures in her own life ---all the best Joy and thanks.
I would especially like to thank Elwyn for all his hard work and the support that he
has given our clients and myself throughout the year. Also a big thanks to all workers
and volunteers that work so hard each and every week to keep the 139 Club running
as smooth as possible.
All give out of generosity of spirit and this is felt throughout the Club.
Senior Support Worker
Sandy Widderick
Creating Opportunities 15505 Brunswick St, Fortitude Valley 4006
Family Support Services
Case Study
Over recent months the Family Support Worker has supported a single young mother
and her son to continue to sustain their current tenancy in social housing. Also,
providing support to the mother, in understanding how to bond with her toddler son.
The young mother was referred to the Family Support Program via a young parents
program. This mother was no longer eligible for this program, due to her age, and so
the 139 Club Family Support Program was able to continue to provide the case
management support that she still required.
The Family Support Worker has provided support by working with the mother to
provide her with information on how to effectively build a relationship with her four
year old son. This has been delivered through the use of parenting DVDs, fact sheets,
linking in with family websites, as well as, providing modeling examples on how to
manage any behavioral concerns.
The Family Support Worker has also provided practical supports such as assisting the
mother to medical appointments, providing information about housing and
employment as well as informing the mother on social activities around Brisbane for
her and her son to attend such as playgroups and free children’s activities.
Presently, the young mother is undertaking full time study and hopes to find
employment within the community sector. The Family Support Worker has been able
to discuss options around community placement options while she is completing her
studies. The mother has full time care of her son as currently, the child’s father is
unable to accommodate the child due to his personal issues and practical barriers.
The Family Support Worker will continue to engage with the young mother and her
son to ensure that both are continuing to progress in their relationship and that the
mother continues to access emotional and practical support whilst undertaking her
Creating Opportunities 16505 Brunswick St, Fortitude Valley 4006
placement. This support will continue to be provided through both home visits and
phone support.
In summary, once placement has seized, the young mother plans to find employment
within the community sector. The young mother informed the Family Support
Worker that she has been able to continue her studies and build the relationship with
her son, with the ongoing support she has been receiving.
Kate Fenwick
Family Support Worker (part-time)
The student experience…….
As a Diploma of Community Services student, studying at Bracken ridge campus in
North Brisbane, l was offered an opportunity like no other student in the city, to do
my 200 hour student placement at the 139 Club in Fortitude Valley.
A placement that l will always remember and appreciate. During this time l was fully
involved in many areas of the club, from reception to service delivery and the most
beneficial to me was my involvement in numerous group activities and events that is
part of the Social Inclusion Activities Program.
The extensive exposure to the working environment at the 139 Club has shown me
how much the clients engage, contribute and appreciate the services and
opportunities that are provided for them from all the staff and the volunteers.
Thank-you so much for the opportunity to experience the 139 Club, it has meant so
much to me, as a student and a person. I hope that in the future there will be many
more students offered the same chance l was.
Once again, Thank–you 139 Club !!
Brett Reynolds
Student Placement
Creating Opportunities 17505 Brunswick St, Fortitude Valley 4006
Property & Services Administrator Report
“The best way to find yourself is to lose yourself in the service of others.” ―
Mahatama Gandhi.
The services offered here at the 139 Club continue to be plentiful and regularly
utilised by our clients. Some of the basic facilities we offer on a daily basis are;
Male & Female bathrooms (incl. towel & toiletries)
Nutritious meals (breakfast, morning tea, lunch & afternoon tea)
Day beds
TV area, computers, activities program and library
Storage lockers
Day storage room
Laundry facilities (incl. free washing powder)
Postal services
In addition to our onsite services and facilities, we have highly dedicated visiting
service providers that continue to offer support to our clients. These visitors include;
HHOT & IHOCT
Chiropractor
Centrelink
SPER
Acupuncturist
Nutritionist
Podiatrist
Hairdresser
Counselor
Creating Opportunities 18505 Brunswick St, Fortitude Valley 4006
Physiotherapist
QPILCH Legal Clinic
Anglicare Nurse Julie
Doctor Ann Solari
In addition to the services we offer our clients, I believe it is important to
acknowledge our clients that have been giving back to their ‘community’. This is
evident through the further development of our client volunteers and the Fine
Option Order program (FOO). The FOO program enables those that are struggling
financially, to pay off their fines through carrying out community service.
Fines are reduced by $22.00 for every hour that is worked. This program is mutually
beneficial to both the participants and the 139 Club, as it provides the participating
clients with a sense of responsibility and ownership, as well as assisting us to
maintain and operate the Club.
Over the past 12 months, I have supervised seven successful participants within the
FOO program, three of which have continued volunteering on a regular basis. One of
these success stories is as follows;
Sam has been a regular client at 139 Club for around two years. Sam had a long work
career but suffered an injury at work. He also had been struggling with alcohol
dependency. After a near-death experience, Sam identified that he wanted more
responsibility and so was offered the opportunity to volunteer regularly at 139 Club. it
was made clear that the conditions, would include, turning up on time and not under
the influence. Sam agreed and in further conversation, it was then discovered that he
owed approximately $4500 in fines.
An application was sent to State Penalties Enforcement Register and Probation and
Parole and two weeks later Sam was signed up. In five months, Sam completed over
200 hours and successfully eliminated his fines. Sam now continues to volunteer
several days per week and feels a part of the team at 139 Club, is housed and is
managing to prioritise his rent and bills. For both Sam and our service, a success
story.
Creating Opportunities 19505 Brunswick St, Fortitude Valley 4006
In regards to property and maintenance, there have been some significant changes
here at the Club in the past year. We have now fully repainted the interior of the
property, displaying some beautiful feature walls that brighten up the common areas.
Much of this painting was done on the weekends by the 139 Club team and
volunteers. As part of Laing O’Rourke (a corporate company) community service, a
team of their workers, came in to give us a helping hand to paint the dining room,
laundry area and staff room.
Our relationship with the Department of Housing continues to strengthen and they
remain supportive, assisting us to upgrade the property. The largest upgrade, and
most critically required, was the rewiring and installation of a new electrical board.
This has been quite significant for us as, during the summer months, we experienced
a high number of power outages due to a higher demand of power required vs.
supply available. We now have twice the capacity available compared to the old
electrical board and wiring.
Secondly, our bathroom vanities were replaced. The old ones were water damaged
and beginning to deteriorate rapidly. The Department of Housing supported us to
have new stainless steel vanities installed. These have proven to be both practical and
more visually appealing.
Lastly, I would like to thank all of our amazing volunteers! We are so very grateful to
have such conscientious, dedicated, hardworking and caring members of the
community that willing give their time to support others. We would not be able to
offer the services and sense of community here at the 139 Club without our
wonderful reception ladies, the kitchen whiz volunteers, warehouse team sorting the
clothing & donations, activities facilitators, and those that help maintain the garden
and property in general. You are all incredible !!
Terraze Andersen
Property and Services Administrator
Creating Opportunities 20505 Brunswick St, Fortitude Valley 4006
Kitchen & Organic Garden
The consumption of daily meals is a large part of the life of those who visit the Club.
We provide breakfast, morning tea, lunch and afternoon tea. For breakfast, clients
can choose between a hot meal for $3.50, bacon, eggs, tomato, mushrooms and
toast or ,a breakfast of cereal or porridge, at no charge. A large pot of soup is on the
boil all day and this provides a nutritious meal for those who are not able to afford a
meal at luch time. For those who can afford to pay $4.50, they can expect to eat
meals such as, roast chicken dinners, lasagnes, curries, pizzas etc. all served with
steam vegetable and tossed salads. Desserts are also included in the lunch price as
well.
We value the culinary skills of both our Chef and Kitchen Hand, who work together to
design up the menus and also work very creatively with the donations that we
receive.
Each evening we collect bread, and cakes from the Central Brunswick Bakery and this
provides morning teas and afternoon teas, as well as, loaves of bread for our
breakfast toast and take home bread for our clients.
Creating Opportunities 21505 Brunswick St, Fortitude Valley 4006
The garden continues to supply produce for the Kitchen. Thanks to Marty who has
planted and harvested vegetables and herbs in the past year. The gardens around
the property are an important part of creating a relaxing atomsphere as well as
edible produce that can be used by all who visit the Club.
Creating Opportunities 22505 Brunswick St, Fortitude Valley 4006
Social Inclusion Activities Program
Developed in the last 9 months, this program aims to address the social isolation that
many of our clients experience. The activities included in this program, give our
clients opportunity to re-connect with their talents and to participate in meaningful
engagement with one another. We have wonderfully skilled volunteers, who
facilitate these activities and ensure that all who participate enjoy their experience.
The activiites that are part of this program include:
Art Group
Music Group
Screen Printing
Dart Games
Touch Footy
Fishing Trips
The men’s and women’s groups continue to operate each Friday and give
opportunity for clients to spend quality time with each other while enjoying an
activity outside of the Club. We were able to support a trip to Dreamworld,
something that the majority of our clients had not experienced before.
I want to acknowledge the grant money from Health and Physical Activities Grant
from BCC, that enabled us to support our activities program and to purchase the
resources that we needed for each group. I also want to acknowledge, Steve
Hutchinson, who worked part time to develop this program for the 139 Club. We now
have an Activities Booklet that is being distributed at every opportunity.
Creating Opportunities 23505 Brunswick St, Fortitude Valley 4006
Music Group each Thursday
Soccer Tournment
Art Group each Monday
Creating Opportunities 24505 Brunswick St, Fortitude Valley 4006
Renovations…
In the past year I have had the goal to transform the spaces that exist and to create
new spaces for our clients to enjoy. There is now lots of colour on the walls, a new TV
room, curtains in the bed area, painted pathways, cladding in the courtyards,
relocation of the reception desk and a carpeted foyer. All of these changes give a
warmer welcome to the 139 Club. There are still some other changes to occur, but I
am very grateful that much has been achieved in the past 12 months.
I acknowledge the grant money from Gaming Machine Community Benefit Fund, that
enabled us to relocated the reception and lay new floor covering. Thanks also to the
staff & Volunteers, who volunteered their time to come in on weekends and do some
painting. I also acknowledge Lang O’Rouke office staff, who came in on a week day
and painted our laundry and dining room area.
Creating Opportunities 25505 Brunswick St, Fortitude Valley 4006
For those who are sleeping rough, a quiet safe space for sleeping is so important for our clients
physical and emotional wellbeing.
Creating Opportunities 26505 Brunswick St, Fortitude Valley 4006
DATA COLLECTION
The following data allows us to identify the volume of service that we are delivering each week
day from reception. This is not an exhaustive list, as reception staff also give clients access to Day
Storage and have many social conversations with them throughout the day.
950
900
850 P/ITEMS
800
MAIL
750
700 TOWEL
650 RAZOR
600
550 DRINK
500 LOLLY
450
COFFEE
400
350 VOL LUNCH
300
VOL BFAST
250
200 TUES LUNCH
150 FREE LUNCH
100
50 DESSERT
0 LUNCH
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12
BFAST
Creating Opportunities 27505 Brunswick St, Fortitude Valley 4006
650
600 P/ITEMS
550 MAIL
500 TOWEL
450 RAZOR
400 DRINK
LOLLY
350
COFFEE
300
VOL LUNCH
250
VOL BFAST
200
TUES LUNCH
150
FREE LUNCH
100
DESSERT
50
LUNCH
0
BFAST
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13
To give a snap shot from this data; on the Thursday Free Meal Day, we provided 4,746 in the past
year. We also provided 1,040 free meals to our volunteers and those clients who participated in
one of our many activities. A total of 5,083 meals were purchased over the past year
We do provide other meals at no cost to our clients; this includes the free morning and afternoon
teas, the free vegie soup that is available each day, and the free breakfast of cereal, porridge and
toast. These figures are not reflected in the graphs.
As you can see from these figures, our kitchen is kept very busy each week day of service.
In the past year, 5,073 showers were provided, 945 items of personal mail were collected by
clients, and 1,916 items for personal use were distributed eg. Toothbrush, deodorant, and finally,
just to prove that our Clients are extremely sweet, 9,217 sachets of sugar were purchased from
reception.
Creating Opportunities 28505 Brunswick St, Fortitude Valley 4006
ENQUIRY
3500
3000
2500
2000
1500 ENQUIRY
1000
500
0
Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13
Every time that someone comes to our reception for a service it is recorded as an enquiry. This
service may be to buy a drink, to request a towel for a shower, to purchase a ticket for lunch. This
graph indicates that our reception workers are attending to, 95 – 135, instances of service delivery
each day. We are grateful to our volunteer reception workers who are extremely busy each day
meeting the immediate needs of our clients.
12
10
8
6
4
2 Series1
0
Our Social Inclusion Activities Program has seen some regular clients attending each week, with a
number of others participating from time to time. This graph indicates the average number of
participants who have been attending each week over the past 9 months.
Creating Opportunities 29505 Brunswick St, Fortitude Valley 4006
Rent
WW Vouchers
Food Parcels
Chemist
Transport
Utility Bills
The distribution of Emergency Relief Funds occurs on Monday, Tuesday and
Thursday. In the past year the Support Workers were able to assist 1154 clients with
financial assistance. 446 clients were assisted to sustain their tenancies with financial
assistance given for rent arrears, and or, assistance to pay utility bills.
Many of these clients were then assisted with budgeting, advocacy with landlords,
referrals to specialist services and assistance to engage with the community both
within the 139 Club and externally.
Creating Opportunities 30505 Brunswick St, Fortitude Valley 4006
Thanks to our Supporters & Donors
There is incredible generousity in the community and we wish to acknowledge those
who have supported us in the past year. There are also so many individuals who
donate to us financially and materially – thank you for considering our work and
being mindful of our Clients
http://www.s uncorps tadiu m.
o
Creating Opportunities 31505 Brunswick St, Fortitude Valley 4006
Brunswick Central Bakery, Nurses Union, Sunfresh Linen, Epicentre, Mars Australia
139 Club acknowledges the provision of funding from:
Department of Communities, Child Safety and Disability Services
Emergency Relief Funding from Department of Social Services (fahcsia)
Grants also were received from:
Brisbane City Council, Lord Mayors Initiative & Healthy and Physical Activity Grant
Jupiters Community Benefit Fund
Lady Bowen Trust
Street Smart
Patron and Life Members
Patron: Lady Benise Killen
Honorary Solicitors: Minter Ellison Lawyers
Auditors: lawler hacketts chartered accountants
Honorary Life Members:
1998: Mrs Janice Sturgess
1999: Rev Don Whebell
2006: Mrs Jennifer Graff
2008: Mrs. Meryl Pryor
2009: Mr. Phil Hassett
2011: Mrs Jan Noble
2011: Mrs Anne Mitchell
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