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Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.com
We’re living in an era where technology is
at the forefront of changing the way we
live, work, and relate to one another in
ways we’ve only dreamt of before.
Message from the Group CEO
We’re living in an era where technology is at the This is Dimension Data’s second People, Planet and Profit
forefront of changing the way we live, work, and relate report. We’re proud to share our stories of:
to one another in ways we’ve only dreamt of before. The • How our people are passionately working to fulfil our
Internet of Things, analytics, mobility, virtualisation, ambition to be the company that makes a real difference
cloud, and security are unlocking the potentital to our clients, our people, our shareholders, and societies.
for businesses to accelerate their ambitions at an
• The great work they are doing to protect our planet,
unprecedented speed.
future generations, and enable greatness in our
Every day, businesses prove that with the increased reach and local communities.
capacity of technology, they now have the power to deliver
• How we’re measuring our success – not just financial
more, better, faster, more directly and cost-effectively than
profit but being able to invest in our clients’ future and
ever before. It’s no surprise that four of the five most valuable
provide them with the right products and services to
companies in the world by market cap are now technology
accelerate their ambitions.
companies – organisations that are embracing the digital
world to do things differently. We feel privileged to do the work that we do for our clients,
in our communities, and through our people to help them all
Dimension Data is helping our clients embrace this future
accelerate their ambitions. I encourage you to read this report
and use the power of technology to do great things. We have
and to understand how.
solutions and capabilities across all core technology areas,
and our core differentiator is our client experience. That’s why
client centricity lies at the heart of our values. I’m so pleased
with the great work our people do every day to help our
clients achieve great things with technology.
Jason Goodall
Group CEO
Dimension Data
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Who we are
Dimension Data uses the power of technology to help you achieve great things. We’re proud
to work with more than 6,000 clients around the world across many different industries.
What we believe in
Our purpose Our vision
We accelerate the ambitions of our clients, To deliver exceptional value to our clients through our
our people, and society. great people.
Our values
Personally and professionally We never stop looking for more We value our diversity. We respect and
we settle for nothing less innovative, more relevant ways of care deeply about our people, our
than excellence. creating value. community and our environment.
We put our clients at the centre of Each of us achieve great things, We do what’s right. Unthinkingly.
everything we do. but as a team we can achieve Unquestionably. And without exception.
the unimaginable.
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What we believe in
Wholly-owned 46 countries, FY16 turnover of Clients across all
subsidiary of and a network of USD 7.4bn industry sectors
NTT Group Preferred partners in including 70% of
100+ countries Fortune 100 and nearly
60% of Fortune 500
TM
Title partner of Team Global Top Employer Strategic partners
Partner of A.S.O., Dimension Data for of 30,000 employees -Cisco, DellEMC,
organiser of The Tour Qhubeka VMware, NetApp,
de France
and SAP
How we help our clients achieve great things
Unleash the power Respond smarter Evolve your employee Risk less, achieve Revolutionise
of data with and faster with experience with more with your
Digital Workspaces Customer
Hybrid cloud Cybersecurity
infrastructure for tomorrow experience
The way we deliver technology services accelerates your digital business.
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Believe in Greatness – There’s potential for greatness in all of us.
The first step is believing you can. We see infinite potential in our
clients, our people and our heroes. They believe in greatness and
these are their stories.
If you believe you can do anything, we’re here to help you do it.
We helped Fujifilm make memories come We helped AME to create a digital,
alive again with Dimension Data’s cloud. paperless, filmless hospital.
We helped transform WWF’s
We developed the world’s first
workplace into one that helps
cloud-enabled G20 Leaders’ Summit.
save the planet.
We helped transform We helped transform Deakin
Camberwell Girls Grammar University’s campus by
School by stimulating creativity, connecting students, lecturers,
collaboration, and innovation. and devices.
We helped transform EMS’ emergency We helped transform ING
care to help save more lives, making them Direct into the first
the difference between life and death. Australian bank to operate
without branches.
We helped Alexander Forbes transform We helped REDISA transform the way we
the way we realise our dreams and change save our resources and make today’s waste
lives by enabling financial freedom. the raw materials of the future.
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What we do
We believe technology can help you achieve great things
At Dimension Data, we’re passionate about ‘Because of the tools it gives us, digital
helping our clients achieve their ambitions with technology helps us be better doctors.
the transformative power of technology. Our key
differentiators are our client experience, the quality It boosts our ability to offer the most
and values of our people, the sophistication and effective care and, thereby, relieve
automation of our delivery platform, our geographic suffering.’ - Dr Mark Vrankcx, head of the
footprint, and our client base. We hold our clients
at the centre of everything we do, and our desire to ISPPC emergency department.
enable greatness for our clients inspires us every day.
We’re proud to share some of our recent client stories Tour de France
with you.
As the Official Technology Partner for the Tour de France,
ISPPC we’re helping Amaury Sport Organisation (A.S.O.), owners of
The Intercommunale de Santé Publique du Pays Charleroi the Tour de France, to revolutionise the viewing experience of
(ISPPC), a public hospital group in Belgium, is passionate billions of cycling fans across the globe and tell better stories
about their patients’ wellbeing and creating an environment with data. In 2016, we improved the technology we deployed
that feels like home. Their ambition is to provide their clients at the race by introducing:
with not only the most appropriate care, but also the most • new ways of capturing race data including next-generation
compassionate care. tracking devices and a bigger data truck with cutting-edge
Using a combination of digital technologies and related technology
services, Dimension Data helped ISPPC create a smart • new insights into race tactics and more data including live
hospital group, where every operational discipline gradient for every rider and live wind speed and direction
contributes to the seamless provision of the most advanced
• new ways of analysing race data including handling
care available. Caregiver satisfaction, patient trust, and
even more data, even faster, and new features to provide
operational agility have soared while operational costs
insights into time trial stages
have dropped.
https://youtu.be/YGwGZnUIqes
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comThrough the solution, the A.S.O. is able to provide their tech- Technology is a catalyst for the change of sport and it’s really
savvy multichannel sports audience with never before seen exciting to see how the same technology can also help to
live speed data. The beta live-tracking site — coupled with live make the immediate support environments of such major
data reporting on social media — permeated almost every events more effective.
aspect of the fans’ experience, from online platforms, to social Hirsch’s
media, and television broadcasts. The more comprehensive,
accessible, and compelling the information is that A.S.O. Hirsch’s, a large independent appliance store in South Africa,
provides to an information-hungry audience, the more believe technology can enable greatness and looked to us to
relevant and successful it is as a business. help them transform into the digital business they are today.
Their brand is known for looking after both their customers
https://youtu.be/DE-YrFgteLY and staff extremely well and doing things differently. Hirsch’s
West Yorkshire Police ambition was to translate their positive in-store experience,
The West Yorkshire Police Department, the territorial police which both employees and customers value, online and
force in northern England, are passionate about the interest turned to Dimension Data to help. With our technology,
and safety of their community. That’s why they asked Hirsch’s has been able to create a secure and scalable
Dimension Data to use the same mobile tracking technology e-commerce platform, grounded in the family values that
deployed at the Tour de France to make the Tour de Yorkshire make Hirsch’s who they are, which has contributed to the
a better and safer for everyone. overall growth of the company.
Each police vehicle was provided with a Dimension Data https://youtu.be/fCf1UO0wMcY
tracking device with GPS tracking capability. The positioning
data generated by the tracking devices was then relayed via
the local cell phone network to the Dimension Data cloud, ‘We’re a family business and we treat
where it was collated and analysed. This information was then our customers like family. So, having
displayed in the form of a route map hosted on the Tour de Dimension Data treat us like their
Yorkshire live-tracking website that showed the type of police
vehicle and its exact location along the route, in real-time.
family and give us the best possible
customer experience created a synergy
that has driven exponential growth.’
There was a lot of question marks as - Gavin Singh, Hirsch’s E-commerce and
to whether a region like Yorkshire was Digital Marketing Manager.
able to manage a world-class sporting
event. The evidence of what’s happened
at the Tour de Yorkshire and our work
with Dimension Data proved that we
can not only manage a successful
event, but that it can also be a very
safe one.’ - Mark Milsom, Assistant Chief
Constable, West Yorkshire Police
‘At Dimension Data, we’re passionate about helping our
clients achieve their ambitions with the transformative
power of technology.’
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For further information visit www.dimensiondata.comFirst Choice Global ‘African start-ups cannot easily attract
First Choice Global provides a world class money remittance the attention of a global technology
service to Africans working in the diaspora who want to send
money home. They had ambitions to become a global leader group, but Dimension Data was
in money transfer options for emerging markets, by creating very welcoming. It also gave us an
a money transfer ecosystem on which to deliver turnkey additional edge as the only cloud
solutions for international financial services institutions
interfacing with emerging economies.
provider able to assure our American
Partnering with Dimension Data and making use of our
financial services partners of data
technology, FCG was able to gain financial services providers’ sovereignty.’ - Alan Osoro, First Choice
confidence, enter untested waters, and break new ground Global Managing Director
in the financial services industry. Our global presence and
providing the only global cloud platform available enabled
FCG to build their money transfer ecosystem and create
an app, SAWAPay, which provides an instant, free, money
remittance, and has helped to increase foreign exchange flows
into Africa, build our economy and improve our quality of life.
‘Partnering with Dimension Data and making use of our
technology, FCG was able to gain financial services
providers’ confidence, enter untested waters, and break
new ground in the financial services industry.’
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For further information visit www.dimensiondata.comAsia Commercial Bank innovate with products, services, and delivery tools. It has
In order to continuously maintain its industry leadership and improved their customer satisfaction and has also won the
meet the demands of a digitising economy, Asia Commercial Best Cloud-based project in Vietnam for 2016, part of the 10th
Bank (ACB), Vietnam’s largest privately-owned bank, decided Asian Banker Technology Innovation Awards Programme.
to overhaul its legacy system so it could deliver customer
services on a mobile, digital platform to enhance internal
user productivity. ‘A single project has given us the ability
In eight months, Dimension Data migrated ACB to an entirely to manage the future,’ says - Matthew
new platform built on Microsoft Unified Communications and Martin, CIO, Asia Commercial Bank
Collaboration Suite. By securing mobile, social media, and
cloud capabilities across the board in one step, ABC can now
After
The full Microsoft Unified Communications and Collaboration suite implemented across
the board, on premise but cloud ready. So, ACB now has...
A hybrid, 9000 users Real-time
fully compliant workplace with single sign-on communication embracing
of the future mobile and social media*
High Server uptime Digital
scalability increased from 95% to 99.9% innovation capabilitiesw
*Immediately post go-live: 20% of staff using a social media platform; 50% using mobile access for Lync and mail
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comPeople
We want to be the company that makes a real difference to our clients, our people, and
societies and our great people are passionately working to fulfil that ambition every day.
Empowering employees to Certified as a Global Top
achieve great things Employer for the third year
cloud
workforce
analytics
global
digital-first
mobile-ready
One global platform, one view of our Accelerating diversity at
great people - in the cloud Dimension Data
Developing our people to deliver
exceptional value to our clients
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comDeveloping our people to deliver exceptional
value to our clients
At Dimension Data, our vision is to deliver exceptional It’s our people’s relentless commitment to our business that
value to our clients through our great people. has shaped our success.
Our values are at the heart of our winning culture, driving Watch the videos below to learn more about our passionate
the required collaborative, professional, and innovative employees and why they are inspired to do great things
behaviours which differentiates us. every day.
We believe in our people, the ones who don’t stop at good and don’t understand average
Peter Gray Sonu Natt Yves Denis
He’s a problem-solver at heart... and Her service to clients comes from a He values the setting of attainable
it helps to be passionate about place of selfless commitment and goals and the satisfaction of smashing
cycling, too! passion for what she does. personal records.
https://youtu.be/7jIqajuO-tQ https://youtu.be/DplPys0horc https://youtu.be/z5QEbrBFN1c
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comOur people are encouraged to exceed their potential, make a Designed with the client at the centre, its micro-modules
real difference to local communities, and acquire new skills provide our people with industry-leading content, designed
and expertise. This is realised by offering unique opportunities specifically for their role, that can be accessed whenever and
to learn, develop and grow one’s career in a multi-cultural, wherever it is needed.
and having a diverse global organisation. In addition to the learning content we have also developed a
robust portfolio of exams to ensure that our sales teams have
both the knowledge and skill to provide insight and value-led
‘Our people are encouraged to exceed conversations in the client environment.
their potential, make a real difference
to local communities, and acquire new
‘Our Sales teams have risen to the
skills and expertise.’
challenge, with 4,631 exams passed
around the globe since its inception in
Our learning opportunities include:
June 2016.’
Dimension Data University
Dimension Data University (DDU) is our online learning portal
Learn to Code
where employees can continuously grow their careers to
not only improve performance in their current role, but also Both the technology itself and the way our clients want to
take the right steps towards their future career ambitions. consume technology is changing, and this is paving the way
It’s mobile-friendly and offers 3,000 courses. There are more for new coding skills. At the start of this year, Dimension Data
than 27 Academies including a Management & Leadership launched a new initiative to help employees learn to code in a
Faculty and specific Vendor Certifications. Live online training fun and supportive environment.
is done via Virtual Classroom. There is an on-going focus to
transform current skills for future needs, which includes the
development of DevOps type skills. All training is tracked and ‘The response has been amazing!
updated on the learner’s Personal Development Plan (PDP). Within the first fortnight, 300
Sales Academy employees across almost all of our
Within an ever-changing and competitive environment, our operating countries were working
clients expect sales professionals who can help them to create through the module. To date, nearly
business value for their organisations and navigate through
the complexities of the buying decision. In order to enable our 1,100 employees have completed the
sales teams to deliver on these expectations, we’ve invested course. It has been fantastic to see this
heavily in the creation and global roll-out of the kind of response to this great initiative
Sales Academy.
and we can’t wait to see where the
program takes us.’
‘Within an ever-changing and
competitive environment, our clients To learn more, read this blog from Anthony Shaw – the
expect sales professionals who can champion behind our Learn to Code initiative.
help them to create business value
for their organisations and navigate ‘There is an on-going focus to
through the complexities of the transform current skills for future
buying decision.’ needs, which includes the development
of DevOps type skills.’
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For further information visit www.dimensiondata.comEmpowering employees to achieve great things
In the rapidly changing world of work, the ‘Strong leadership is essential to
development of our leaders is critical to Dimension successfully executing our strategy
Data’s continued success in executing our ambitious
strategy. and that’s why we invest in our leaders
Our strategy is centred on by becoming client centric, services and give them the tools to lead
led, outcome based, and platform delivered. It’s an ambitious with confidence.’
strategy and strong leadership is essential to execute
successfully. That’s why Dimension Data invests and nurtures
Millennials and emerging talent
our leaders and continually invests to create a culture of
learning, develop our employees, and build their careers. We run various Graduate Programmes in our regions aimed at
infusing young talent into the organisation and building our
At Dimension Data, we offer a number of leadership
future leaders. We also work with NTT on initiatives to attract
programmes for our current leadership team and to develop
millennials. One of the ways we endeavour to retain and
key emerging talent across the globe, including:
develop young talent is through our Fast Track programme
Leadership Forum which provides opportunities for employees to build their
Our Global Leadership Forum are our leadership core who leadership skills and form global connections, which we offer
collectively accelerate the execution of our strategy through in parternship with the IE Business School in Madrid.
connecting, leading, and inspiring our people. We host an Supporting our leaders outside the company
annual roadshow in each of our regions to connect leaders
Outside of Dimension Data, we support and encourage our
and empower them to transform the business. Regular
people to lead in their communities, industries, and areas of
meetings with the Global and Regional Executive teams are
interest. For example, our Group Executive for Marketing, Ruth
also available to provide leaders with the clarity and the tools
Rowan, is on the board of The Marketing Society to help them
to lead their teams. Leaders volunteer to become mentors
with their international expansion and our Group Executive
and coaches for various development programmes across
of our Project Management Office, Janice Mueller, is the
the group and ensures the leaders are committed to help
President of the Professional Women’s Network in Zug and
empower and grow the next generation of leaders.
Zurich in Switzerland.
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For further information visit www.dimensiondata.comCertified as a Global Top One global platform, one
Employer for the third year view of our great people
- in the cloud
cloud
workforce
analytics
global
digital-first
mobile-ready
Staying true to our vision of delivering exceptional In order for us to keep pace with industry change,
value to our clients through our great people, we better serve our clients and people, and more quickly
take great pride that we’ve been certified as a Global respond to their needs, we have taken a bold step
Top Employer by the Top Employers Institute for the forward by adopting the Workday system. Workday is
third year running. This prestigious award means a single, cloud platform which gives us a single view
that our people practices and policies have been of all our great people from any device, anywhere at
benchmarked at international standards and are any time.
amongst the best in the world. With a clear, consistent view of our talent across the globe
We were also certified as a Top Employer in 30 countries and access to real-time data, we can leverage the talent of our
across Middle East & Africa, Asia Pacific, Australia, Europe, and global teams to respond to become more agile to respond to
Americas, demonstrating our commitment to create the best market opportunities and do great things for our clients.
possible work environment for our great people.
As work and digital business trends transform the world
around us, we’re confident that we’re making the right ‘Workday is a bold step to becoming a
investments in the right people, at the right time and the Top truly digital business and create the
Employer awards are a testament to our success.
best opportunities for our talent.’
What makes us a great employer? Some of our employees
share why they love working for Dimension Data:
https://youtu.be/6DdIQKk7d88 .
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comAccelerating diversity at Dimension Data
Building our intellectual property
27%
As for many of our clients, diversity is a strategic priority
for Dimension Data. There’s plenty of research that
suggests companies with more diverse workforces have
stronger business performance, enhanced corporate Female employees
globally
reputation, are able to attract and retain key talent, and
increase customer satisfaction. When we’re successful,
we can help our clients be successful so, it is our priority
to create an inclusive and diverse culture where everyone
can thrive, regardless of age, race, ethnicity, religion,
43%
Employees who’ve been
sexual orientation, and disability. with us for 5+ years
With Workday as our new global solution for managing and
32%
reporting on our talent, we’ve gained greater access to talent
analytics. This is a fundamental step in helping us understand
the current trends in our talent make up and how we want to
employees under the
build our talent in the future.
age of 34 years globally
Greater transparency with Workday
Throughout the rollout of our Workday solution, we’ve got
We’re proactively working with all of our countries on a
much greater transparency of our employee base and the
number of diversity initiatives, some of which are listed on
makeup of our employee base.
the next page.
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For further information visit www.dimensiondata.comNTT Senior Women’s Leadership Program 2015 Dimension Data MEA Women’s Forum
NTT’s Senior Women’s Leadership Program is the company’s The Dimension Data Women’s Forum was developed in South
first global group-wide leadership program for women. Africa and is a programme set-up and run by Dimension
Developed in partnership with Henley Business School in Data with the intention of promoting and enabling gender
the UK, the program is designed to develop leadership skills equity. The Dimension Data Women’s Forum is made of
and foster participant’s influence to drive the organisational three key initiatives, the flagship of which is the Women’s
change required within the NTT Group. Participants of the Forum Chapter Network. The Chapters are structures for
program are invited across the NTT Group and Dimension dialogue, strategic thinking, and execution to promote and
Data is delighted to have had six female leaders participate in enable gender equity on a values and assumptions level of
the program this year. organisational culture by:
• creating awareness about the lack of gender unity in
business today and provide education about the value of
diversity in business
• educating women on how to create and sustain
relationships and environments of inclusivity
and diversity
• establishing a platform for meaningful networking
internally and across brands
• providing individual and group driven mentorship
• enabling group based problem solving for
workplace challenges
• addressing deep seated assumptions and stereotypes
associated with women and men in business and how to
effectively dispel and deal with them
• offering inspiration and empowerment through
NTT Global Leadership Development Program 2016 personal development, sharing stories and unlocking
NTT’s Senior Women’s Leadership Program is the company’s latent potential
first global group-wide leadership program for women. True North events, another initiative run under this
Developed in partnership with Henley Business School in programme, bring women and men from Dimension
the UK, the program is designed to develop leadership skills Data, Internet Solutions, DDAI, and Britehouse along with
and foster participant’s influence to drive the organisational key clients, partners, and vendors in dialogue regarding
change required within the NTT Group. Participants of the inclusivity, diversity and the value of women in business, as
program are invited across the NTT Group and Dimension leaders and economically active citizens in today’s world.
Data is delighted to have had six female leaders participate in #TechGirl partners with the Dimension Data Saturday School
the program this year. and creates opportunities for schoolgirls, aged between
15 and 17, to follow a structured job-shadowing program
during school holidays. This is done by placing girls from
disadvantaged backgrounds in a structured job shadowing
initiatives across the Dimension Data organisation to expose
them to the world of work to enable them to make informed
career choices.
Dimension Data’s C2 Initiative
Create & Collaborate is an internal group that builds
awareness, drives action, and maintains accountability to
recruit and retain more women across Dimension Data. Our
mission is to foster an environment and culture where women
can thrive and diversity is valued because embracing and
developing this culture will drive better social and business
outcomes for Dimension Data.
To date, we have 740 members in the group who share and
collaborate around the topic of diversity using Yammer. This
group has been instrumental in bringing together employees
across the globe around the topic of diversity.
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For further information visit www.dimensiondata.comPlanet
Our vision is of a future where technology is used for not only economic, but also
environmental and social benefit. In FY16, we used technology to protect the
endangered rhino in southern Africa and protect future generations by reducing our
own carbon footprint – and became carbon neutral. Our employees across the world
passionately came together to change the lives of 924 children by mobilising them with
Qhubeka bikes.
Connected Conservation
Protecting the rhino by
tracking people
Protecting future
generations
Using technology to
protect our planet
Accelerating the
ambitions of Qhubeka
Through the passion
and commitment of
our people.
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comThrough the solution, the A.S.O. is able to provide their tech- their positive in-store experience, which both employees and
savvy multichannel sports audience with never before seen customers value, online and turned to Dimension Data to
live speed data. The beta live-tracking site — coupled with live help. With our technology, Hirsch’s has been able to create a
data reporting on social media — permeated almost every secure and scalable e-commerce platform, grounded in the
aspect of the fans’ experience, from online platforms, to social family values that make Hirsch’s who they are, which has
media, and television broadcasts. The more comprehensive, contributed to the overall growth of the company.
accessible, and compelling the information is that A.S.O. https://youtu.be/fCf1UO0wMcY
provides to an information-hungry audience, the more
relevant and successful it is as a business.
https://youtu.be/DE-YrFgteLY ‘We’re a family business and we treat
West Yorkshire Police our customers like family. So, having
The West Yorkshire Police Department, the territorial police Dimension Data treat us like their
force in northern England, are passionate about the interest family and give us the best possible
and safety of their community. That’s why they asked
Dimension Data to use the same mobile tracking technology
customer experience created a synergy
deployed at the Tour de France to make the Tour de Yorkshire that has driven exponential growth.’
a better and safer for everyone. - Gavin Singh, Hirsch’s E-commerce and
Each police vehicle was provided with a Dimension Data Digital Marketing Manager.
tracking device with GPS tracking capability. The positioning
data generated by the tracking devices was then relayed via
the local cell phone network to the Dimension Data cloud, First Choice Global
where it was collated and analysed. This information was then First Choice Global provides a world class money remittance
displayed in the form of a route map hosted on the Tour de service to Africans working in the diaspora who want to send
Yorkshire live-tracking website that showed the type of police money home. They had ambitions to become a global leader
vehicle and its exact location along the route, in real-time. in money transfer options for emerging markets, by creating
a money transfer ecosystem on which to deliver turnkey
solutions for international financial services institutions
There was a lot of question marks as interfacing with emerging economies.
to whether a region like Yorkshire was Partnering with Dimension Data and making use of our
able to manage a world-class sporting technology FCG was able to gain financial services providers’
confidence, enter untested waters, and break new ground
event. The evidence of what’s happened
in the financial services industry. Our global presence and
at the Tour de Yorkshire and our work providing the only global cloud platform available enabled
with Dimension Data proved that we FCG to build their money transfer ecosystem and create
can not only manage a successful an app, SAWAPay, which provides an instant, free, money
remittance, and has helped to increase foreign exchange flows
event, but that it can also be a very into Africa, build our economy and improve our quality of life.
safe one.’ - Mark Milsom, Assistant Chief
Constable, West Yorkshire Police
‘African start-ups cannot easily attract
the attention of a global technology
Technology is a catalyst for the change of sport and it’s really group, but Dimension Data was
exciting to see how the same technology can also help to
make the immediate support environments of such major very welcoming. It also gave us an
events more effective. additional edge as the only cloud
Hirsch’s provider able to assure our American
Hirsch’s, a large independent appliance store in South Africa, financial services partners of data
believe technology can enable greatness and looked to us to sovereignty.’ - Alan Osoro, First Choice
help them transform into the digital business they are today.
Their business is know and respected for brand is known for
Global Managing Director
looking after both their customers and staff extremely well
and doing things different. Hirsch’s ambition was to translate
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comConnected Conservation
Our solution to conservation is different. We’re using technology to protect the
rhino by tracking people.
The rhino is one of Africa’s greatest wildlife attractions and Most rhino conservation efforts are reactive, such as darting
part of the iconic big five - lion, elephant, buffalo, leopard, the animal with a tranquiliser. These efforts can be both
and rhino. If the rhino becomes extinct, it will negatively traumatic and risky for the animal. Our solution is different.
affect whole ecosystems, tourism, and employment. We’re focussing on a proactive solution that tracks the
movement of people and intercepting rhino poaching
Every day, up to three rhinos are lost to poaching in South
syndicates before they harm the animal, allowing the animal
Africa. If this poaching rate continues the, the species will be
to thrive in peace. The solution comprises these areas of
extinct by 2025 (WESSA).
transformative technology that also help to accelerate the
We believe organisations from the technology industry digital businesses of our clients:
have a role to play in society beyond traditional corporate
social responsibility programmes, and can have meaningful
impact. As part of a pilot project at a private game reserve in
southern Africa, we’re partnering with Cisco to harness the
transformative power of technology to protect the rhino by
tracking the movement of people. With this project, we’re
starting a groundswell of real change in conservation.
https://youtu.be/livY4cZLz10
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comHow technology transforms conservation
Digital Hybrid Workspaces for Cybersecurity
infrastructure cloud tomorrow
Multiscreen Secure network
Data and analytics Automatic backup
communication and data flow
Digitising and analysing Backing up data in Keeping rangers Eliminating the risk of
the entry and exit real-time, to ensure uptime connected across multiple information falling in the
information of people devices in all areas wrong hands
visiting the park
Using professional services to design and implement the solutions; operated as
managed service, using the cloud for data analysis and backupp
Dimension Data’s professional services teams designed and ‘Connected Conservation is driven
implemented the solution, and they now operate it as a
by our passion for both technology
managed service, utilising the cloud for data analysis and
back up. Coupled with Dimension Data’s range of remote innovation and our wildlife heritage
network monitoring and managed services, the solution – it’s a natural intersection of these
provides an unprecedented onsite capability for technology two aspects.’
deployments, proof-of-concept test beds, and rapid solution
developments that the broader conservation community will
benefit from.
‘Dimension Data’s professional services teams designed
and implemented the solution, and they now operate it as
a managed service, utilising the cloud for data analysis
and back up.’
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comProtecting future generations
In 2014, we launched a strategy with one simple aim – to protect future generations.
We’ve reached a major milestone in our strategy by becoming carbon neutral.
Technology provides the potential for businesses ‘We want the benefit of the technology
to achieve tremendous efficiencies. Not only can it
we provide to be greater than
deliver great economic results, but also provide real
environmental benefits. the impact of our business. Our
environmental ambition is to use
technology to reduce more harmful
carbon emissions than our business,
and our clients’ businesses, produce.’
‘Technology provides the potential for businesses to
achieve tremendous efficiencies. Not only can it deliver
great economic results, but also provide real
environmental benefits.’
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comOur research indicates that the use of
technology between our financial years
2014-2018 could save our clients:
2.8 million tones of carbon
and USD 2 billion in travel and energy costs
as well as preventing 4,000 tones of
electronic waste from going to landfill
In 2016, we achieved a major ambition of our We achieved this by:
environmental ambition by becoming carbon netural, • helping our clients reduce energy by moving their
meaning what we have saved clients in carbon footprint IT workload to the cloud
exceeds the amount of carbon we’ve produced.
• providing our clients with immersive telepresence and
video-conferencing systems that help reduce travel
• improving our clients adoption of visual communications
through MSVC
Total carbon footprint
Total carbon savings Global carbon footprint vs client carbon savings
50,000.00
45,000.00
42,158.70 42,680.15
40,396.55
40,000.00
35,573.35 35,240.65
35,000.00 34,558.94
33,045.35
31,306.86 31,741.17
30,166.62 30,818.77 30,750.48
29,448.01 29,705.08
30,000.00 28,867.65
24,926.07
25,000.00 23,736.46 24,285.31
20,000.00 19,231.78
17,584.47
16,204.22
14,733.17
15,000.00
10,000.00
5,000.00
0.00
Q1 2013/14 Q2 2013/14 Q3 2013/14 Q4 2013/14 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4 2014/15 Q1 2015/16 Q2 2015/16 Q3 2015/16
We’ll continue to help our clients to make a difference ‘We’re tracking our environmental
by helping the use technology to reduce their carbon
footprint and the amount of e-waste they produce.
performance every year to make sure
we continue to achieve our ambition’
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comAccelerating the ambitions of Qhubeka
Our passionate employees around the world joined together to change the lives of
924 children in South Africa.
Dimension Data’s Heads, Hearts and Hands programme We believe mobilising more people with bicycles in South
provides opportunities for our 30,000 great people around Africa is a simple, but powerful way we can change lives – and
the world to give their time, passion, and energy to make a it’s an initiative Dimension Data employees across the globe
positive change for society and the environment. have put their hearts into. So far, our people have raised 924
bikes, changing the lives of 924 children in Africa.
In 2016, we partnered with Qhubeka to put more people
on bicycles. As title sponsors for Team Dimension Data for
Qhubeka – who took on this year’s Tour de France for the
first time in Dimension Data team colours – we worked with
‘We believe mobilising more people
the team owners to align our Heads, Hearts and Hands with bicycles in South Africa is a simple,
programme with the world of pro-cycling. but powerful way we can change lives.’
Bicycles donated so far by Dimension Data
Our goal is to help Qhubeka, a South
African-based charity, to mobilise
0 9 2 4
children with bicycles to help them
get to school quicker and safer.
It’s truly amazing how something as
simple as a bicycle can change a life.
TM
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comWe hope to combat learners’ frequent absenteeism as a To learn more, read our 2016 Heads, Hearts and Hands Annual
result of walking to school every day, giving them more report which is filled with stories of how our great people have
time for homework and to enjoy their childhood. given back to communities and changed lives.
While our Qhubeka initiative has its roots in Africa, it’s exciting http://www.dimensiondata.com/en-ZA/Downloadable%20
to see all our regions and employees supporting it. Documents/HHH_Annual_Report_FY16.pdf
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comProfit
At Dimension Data, we believe that at the heart of a sustainable business is a strong
financial performance. It’s also about having great relationships with our clients, investing
for the future through acquisitions, and providing our clients with the right products
and services to accelerate their ambitions.
The FYI on FY16 Improving our skills and
capabilities through acquisitions
Industry and partner Building our intellectual
recognition property
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comThe FYI on FY16
Dimension Data continues to significantly outperform the Our Data Centre, Managed Services, and Cloud Services
market. We grew our revenue by 2.4% against a market – in which we are focusing on aggressive growth and
that slowed to 0% in the second half of 2016, a tremendous transformation – achieved double digit growth.
achievement given turbulence in international markets.
Earning by the numbers
Focus on driving outcomes and improving our profitability
USD 7.4bn 2.4% 18%
Revenue Gross margin
year-on-year growth*
Transformational metrics. We grew...
1. We grew Managed Services (formally known as Enterprise Services) revenue by 13% up to USD 649m
2. We grew Cloud Services (formally known as ITaaS) revenue by 66% up to USD 63m
3. We grew Data Centre revenue by 15.5% up to USD 862m
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comRevenue by Service and Business Unit
We grew our services by 5% and our products by 3%
Services Business Units
USD 63m
ITaaS Other
Digital
EUC USD
USD 245m
273m
USD
294m
USD 619m
Vendor
branded USD 862m
re-sale USD 1,110m Data
Professional Centre
Services
USD 3.694m
Networking
USD 899m
Security
USD 1,722m USD 1.227m
Managed Customer
services Experience
and
Collaboration
Revenue by region
excluding acquisitions
+1.9%
Europe
Revenue:
USD 2.0 bn
+7.2%
Asia
Revenue:
USD 1.5 bn
+1.2%
Americas
Revenue:
USD 2.2 bn
+0.3% +3.1%
Middle East & Africa Australia
Revenue:
Revenue:
USD 0.8 bn
USD 1.0 bn
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comImproving our skills and capabilities through acquisitions
We’ve augmented our capabilities and intellectual in a Hybrid manner be it Private Cloud, Public Cloud or On-
property with two acquisitions. We’re proud to welcome premise – or any combination thereof.
new people to our teams across the globe, people who
bring skills and expertise to our business and share our
commitment to deliver an exceptional client experience. ‘We’re proud to be one of the only
Ceryx companies in the world who can offer
Ceryx is a privately-owned managed service and technology our clients an end-to-end managed
provider for Microsoft Exchange, SharePoint, Skype for Microsoft service proposition.’
Business, and Office 365. Our clients are on the journey
to cloud and the combined strength of Dimension Data
and Ceryx will enable us to offer our clients a cloud-based Jebsen & Jessen Communications
platform to provision, manage and operate the Exchange, Jebsen & Jessen Communications is a market leader in
Sharepoint, Skype for Business and Office365 suite of services converged communications in South East Asia. The company
designs, installs, maintains and supports solutions including
‘We’re proud to welcome new people unified communications and collaboration, contact centres,
and mobility solutions. The acquisition has deepened our
to our teams across the globe, people contact centre capabilities, and extend our partner portfolio
who bring skills and expertise to to include Avaya, making us the only system integrator with
our business and share our in-depth capabilities in Cisco, Avaya, and Microsoft.
commitment to deliver an
exceptional client experience.’
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comIndustry and partner recognition
Since 2016, Dimension Data has received 150 client, vendor, and industry awards. We’re proud to be nominated for our
award, testament to our commitment to deliver the best value to our clients.
Here are some key highlights of these achievements:
Industry awards and achievements
InformationWeek’s “25
One of the Top 10 Fastest-Growing
Cloud Vendors Worth
Consulting Service Providers
Watching” list, 2016
Providers, 2014-2015 Gartner, Market
Share Analysis: Consulting Services,
Worldwide, 2015, May 20166
20 Most Promising IT Global Top Employer for
Infrastructure Solution Providers the third year running
2016, CIORevie magazine, 2016
DBA Design Effectiveness
Award for the Manage Centre Portal,
Design Business Association, 2016
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comPartner and NTT cross-sell awards
42 16 8
Cisco awards, including 7 Global Microsoft Partner of Awards from our parent
Global Cisco awards the Year awards in the last company NTT, recognising
nine years best practices where NTT
Group companies worked
together
We’re proud to be nominated for
these awards and recognised for
our achievements, testament to
our commitment to deliver the
best value to our clients.
Document Code © Copyright Dimension Data 2017
For further information visit www.dimensiondata.comBuilding our intellectual property
We continued to build on our position as an industry The annual Network Barometer
thought leader, publishing the following reports, which Report gauges the readiness of
are based on analysis of data collected through our today’s networks to support and
engagements with clients: accelerate business. The report uses
real factual data from two sources –
Frequently cited by industry analysts
Technology Lifecycle Management
and quoted by the media, the annual
Assessments we carried out over 2015
Dimension Data Global Contact Centre
for clients; and data on the networks
Benchmarking Report is designed to
we monitor for our clients during
provide a single point of reference
2015, gathered from four of our Global
on key aspects affecting customer
Service Centres.
management in today’s contact
centres. The report is based on
findings from 901 participants, across The 2016 Global Threat Intelligence
six regions and 12 industry verticals. Report is based on threat data
The report will be celebrating its 20th collected and analysed during 2015
edition later this year. by NTT Group security companies
including Dimension Data,
‘We continued to build on our position Solutionary, and NTT Com Security
as an industry thought leader’ along with the NTT Innovation
Institute, Inc. (NTTi³). It highlights
what business leaders need to know
about protecting their organisation
from cyberthreats.
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