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5/5/2020 A message to Wendy’s team members — The Square Deal™ Wendy's Blog
A message to
Wendy’s team
members
April 01, 2020
Our restaurant operations have changed signi cantly
over the past few weeks, with some of these changes Todd Penegor
happening quickly and with urgency as we all work
together to support public health directives to slow the MORE ARTICLES BY THIS
spread of COVID-19. CONTRIBUTOR
Most Wendy’s restaurants are currently operating with
drive-thru and delivery service only, and we are
incredibly proud of how the Wendy’s family has
managed through these changes. Every restaurant
team remains committed to providing an exceptional
experience for every Wendy’s customer, and we
continue to work diligently to serve our communities in
the safest way possible.
With all the change, one thing remains constant…
Wendy’s is a people business, and the spirit of our
Wendy’s people remains strong during this challenging
time. Our restaurants are essential to feeding our
communities, and we could not do this without great
leadership and support from our dedicated General
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5/5/2020 A message to Wendy’s team members — The Square Deal™ Wendy's Blog
Managers and restaurant teams who are on the
frontlines.
I recently shared several steps the Company has taken
to ensure the safety of our team members, including
utilizing no-contact and limited-contact ordering
options and focusing on social distancing practices at
our restaurants. We also previously announced an
Emergency Paid Sick Leave policy for our Company
hourly employees to provide additional support for
employees a ected by COVID-19. Further, our
Company General Managers and District Managers are
eligible to receive monthly bonuses, and we have
committed that we would protect part of their monthly
bonus for March, recognizing that their business
performance has been impacted by factors beyond
their control.
Today, we are announcing incremental investments to
recognize and support our Company restaurant
employees.
Beginning this week, we are implementing Restaurant
Recognition Pay for our Company restaurant teams.
Hourly crew members, shift managers and assistant
General Managers in Company restaurants will receive
a 10% increase in hourly pay over the next ve weeks.
Additionally, we will again protect part of the monthly
bonus for April for Company General Managers and
District Managers.
As a small token of appreciation, we are also o ering
free meals for employees working in Company
restaurants, and discounted family meals for
employees on their days o .
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5/5/2020 A message to Wendy’s team members — The Square Deal™ Wendy's Blog
I am humbled by the stories of how our teams and
franchisees continue to support our communities by
living our core values. From delivering breakfast and
hot meals to very deserving rst responders,
healthcare workers and grocery store employees, to
volunteering personal time to local causes and
charitable organizations, I am very proud of how we
collectively strive to do the right thing and give
something back.
Our teams at the Wendy’s Restaurant Support Center
and in our Field O ces are working around the clock to
support our restaurants. We are all in this together and
will weather this storm as one Wendy’s family.
Take care,
Todd
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POST COMMENT…
Comments (57)
Newest First
Kristy Davis 3 days ago · 0
Likes
I went to Hwy 98 west in Pensacola this morning
to try your breakfast.I arrived at 10:20,but the
line was long. However, the car in front of me
made it to the speaker at 10:25...at which time
they told her they'd "be right with" her. An
employee looked out the back door and could
see that there were no cars behind me.At exactly
10:30 they came back to the speaker and
informed the driver in front of me that they were
no longer serving breakfast.This is
unacceptable.Especially during a time where we
don't have the option to come inside. They
purposely put us on hold for 5 minutes to tell us
we couldn't order
Ashley Ruiz 4 days ago · 0
Likes
Went through Wendy’s in Selma Ca and no one
in their building was wearing a mask. Not one
employee. Every other food chain everyone is
wearing a mask, gloves and extra precaution.
Not this establishment, very sad.
https://www.squaredealblog.com/homewendys/2020/4/1/a-message-to-wendys-team-members 5/85/5/2020 A message to Wendy’s team members — The Square Deal™ Wendy's Blog
jerome best 6 days ago · 0
Likes
Sir
Your team at the Wendy's in Lynn ma needs
retraining in customer service..
Recently I went through the drive thru in 4.29.20
kn the lynnway in lynn ma. they got my order
wrong from start to nish was unprofessional
when I asked them to correct my order ( check
the cameras ) @ 1230pm
Eventually I just asked for my money back.
And went to your other location on boston st.
Wendy's 7 hours ago · 0
Likes
That doesn’t sound right! Please email us
at CustomerCare@Wendys.com with the
restaurant location and your contact info
so we can look into this.
Deb Sumner A week ago · 0
Likes
Dear Mr. Penegor,
Can Wendy's make your Mobile App. Deals
available to all of your loyal customers such as
Android Cell-Phone-Owner-Users & "not only
iPhone Users"??
All ur deals should be available even to your
loyal customers who are not tech-savy & do not
use all of their phone's features bc 1) they not
even how & 2)they just answer their cell when
someone calls them to check on them & they
https://www.squaredealblog.com/homewendys/2020/4/1/a-message-to-wendys-team-members 6/85/5/2020 A message to Wendy’s team members — The Square Deal™ Wendy's Blog
have been taught how to call 911. Wendy's Corp.
Needs to be sensitive & inclusive & think of ALL
LOYAL CUSTOMERS & be sure All Wendy's Deals
are available to ALL Customers in ALL DIFFRRENT
WAYS! Tku, debswd@gmail
KARLA Alexander
A week ago · 0 Likes
One employee was wearing their own
homemade mask at our Wendys today!
They should be thanked!
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