ACCOMMODATION HANDBOOK - 2020-2021 Information for students living on campus - University of Kent
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The UK’s European university
ACCOMMODATION
HANDBOOK
2020-2021
Information for students living on campus
CONTENTS Welcome 1 Student Behaviour 16 About your Accommodation 3 No smoking policy 16 The Student Accommodation Code 3 Behaviour 16 Accommodation Office 3 Coronavirus or COVID-19 Policies 17 Arriving at the University 3 Penalties 17 MyAccommodation portal 3 Noise and neighbours 17 Vacation periods 3 Visitors 18 Part-catered accommodation 4 Housekeeping information 19 Flex catering package 4 Arriving 19 College accommodation 4 Bedrooms 19 College Life Team and college membership 4 Cleaning 19 Student Conduct and Complaints Office 4 Furnishings, fittings and equipment 20 Insurance 4 Charges for damage, breakages or losses 20 Paying accommodation fees 4 Housekeeping team 20 Fobs and keys 5 Visual room/house checks and inspections 20 Reporting accommodation repairs and Recycling facilities and waste disposal 20 maintenance defects 6 Environment 21 Launderettes 7 Moving out 21 Reception services 7 Safety and security 22 Mail 7 Campus Security 22 Heating 9 Personal safety and security 22 Internet and Wi-Fi 9 SafeZone app 22 Weekly fire alarm tests 10 Lost and found property 22 Animals 10 Medical Centre and Nursing Services 22 Telephones and messages 10 Student Support and Wellbeing 23 Bikes 10 TV licence 11 Health and safety 24 Electoral roll 11 General health and safety 24 Shopping deliveries 11 Fire safety 25 Transport and car parking 11 Electrical safety 28 Kent Sport Membership 11 KentOne Card/University ID 12 Prohibited items 12 Room occupancy 13 Room transfers and vacancies 13 Withdrawing from the University 13 Leaving University accommodation to move home or into privately rented accommodation 13 Completion of residence period 14 Storage 14 Student Guide 14
www.kent.ac.uk 1 WELCOME We hope you will enjoy your time living on campus at the University of Kent. Our cosmopolitan student community will give you a unique opportunity to make new friends from around the world. The University is committed to the creation and support of a balanced, inclusive and diverse community and anticipates that all residents will contribute by treating everybody with courtesy and respect. This handbook is intended to help everyone live and work together in a safe, stress-free and civilised environment. Your accommodation will be your home for the next nine or twelve months. We ask that you look after it, yourself and your housemates during your time here.
2 University of Kent / Accommodation Handbook 2020-2021
www.kent.ac.uk 3
ABOUT YOUR
ACCOMMODATION
The information provided Arriving at the University During the winter vacation you may
in this handbook forms leave your belongings in your room
Your accommodation should be
part of the terms and (at your own risk) but for the spring
clean and tidy when you move in. If
vacation all belongings must be
conditions which you this is not the case and there are
removed, as the accommodation
agreed to when accepting any existing defective items or
will be used by conference visitors.
your online offer of damage within your room on arrival,
Please note access to your room
accommodation at the you should report this straight away
over either vacation period will be
to the relevant housekeeping office
University of Kent. unavailable.
or reception. After arrival, any faults
or repairs must be be reported
The Student online at www.kent.ac.uk/
Residents of Rutherford and Eliot
Accommodation Code Colleges can occupy their rooms for
accommodation/report-defect
the winter and spring vacations,
The University of Kent has signed
except for the University’s two-week
up to the Universities UK Code of MyAccommodation portal closure period over Christmas and
Practice for University Managed In addition to allowing you to apply New Year. You will need to return
Student Accommodation (the SAC). for campus accommodation, the your fob to reception before leaving
This code covers health and safety, MyAccommodation portal also for the winter closure period, but you
maintenance and repair, good allows you to access important are able to leave your belongings in
management practice and will also documents relating to your your room (at your own risk) during
help you to understand your accommodation throughout the this time although please be aware
obligations as responsible residents. duration of your agreement. access to the room will be
See www.thesac.org.uk for more These include your insurance unavailable.
information. documents, T&Cs and move out
dates. You can access your If you wish to stay in your
Accommodation Office MyAccommodation portal at accommodation during any vacation
Our office deals with applications for https://kenthospitality.kent.ac.uk/ not covered by your contract you
University accommodation, both MyAccommodation may do so (subject to availability).
during term-time and vacation However, you will not be able to
periods. We allocate rooms to Vacation periods remain in your term-time room and
students and issue room To keep your rents as low as will be offered a room in separate
agreements. possible, and allow the University to student designated accommodation
maximise income from the areas. This will be charged at
The Accommodation Office is residences, our facilities are let to normal student term-time rates.
located in Tanglewood, near Keynes outside bodies for conferences and
College, and is open from 09.00 events during the spring and If you are unsure of if you need to
to 17.00 Monday to Friday. You summer vacations. move out, or the dates and times
can contact us for general you are required to move out by,
accommodation enquiries on If you live in Becket Court and please check your Accommodation
+44 (0)1227 766660, or Keynes College main building Agreement available through your
accomm@kent.ac.uk, or via Twitter (blocks F, G,H and I) you will need to MyAccommodation portal.
or Facebook @AccommUniKent or vacate your room and return your
visit www.kent.ac.uk/accommodation fob to reception for both the winter
and spring vacations.
CONTINUED OVERLEAF
4 University of Kent / Accommodation Handbook 2020-2021
ABOUT YOUR
ACCOMMODATION
(CONT)
Part-catered College accommodation Find out more about college
accommodation membership and how to contact the
Colleges are locked at midnight but
College Life Team at:
Your meal entitlement will be residents can use their room fob to
www.kent.ac.uk/guides/colleges
available via your room fob, which gain entry after this time. All non-
or reach the team by emailing
you collect on arrival at the University. residents are required to leave
collegesandcommunity@kent.ac.uk
before midnight.
For residents in Eliot and Rutherford
Colleges, the Bed and Flex dining College Life Team and Student Conduct and
scheme is available at many college membership Complaints Office
different locations across This Office is responsible for
College membership is a feature of
Canterbury campus, seven days a enforcing the University’s Student
the University’s collegiate identity.
week during term-time. Discipline Procedure and Code of
Each student becomes a member
Conduct. The Code of Conduct sets
of one of the seven colleges,
If you live in Keynes College main out the behaviours that we expect
whether they live on or off campus,
building (blocks F, G, H and I) or all student’s to abide by during their
in part-catered or self-catered
Becket Court, breakfast and an time at University. A digital copy of
accommodation. This also includes
evening meal are available in these documents is available at at:
students living in Park Wood.
Dolche Vita, Keynes College, www.kent.ac.uk/regulations/general.
Membership is assigned based on
Monday to Friday, and in Rutherford html
your first address on campus and
Dining Hall at weekends and bank
you can check yours through SDS.
holidays, during term-time only.
Through College events, activities Insurance
and more the College Life Team help Your rent includes room insurance
Further information on meal plans
to shape college communities and for loss of personal possessions
can be found in the part-catered
ensure that students have a positive up to £10,000 in respect of claims
accommodation section at
experience of residential life. arising from fire, flood or theft within
www.kent.ac.uk/accommodation
the accommodation area, including
The Head of Colleges and losses by walk-in theft, but does
Flex catering package Community Life along with the not cover accidental damage. You
If you live in self-catered College Life Team look after each will be able to arrange additional
accommodation you can purchase college and are there to offer cover online at the insurer’s website,
the Flex Catering Package in advice, help and support if you (eg for accidental damage or all
addition to your accommodation. need assistance with any welfare or risks on high value items such as
This plan provides savings of up to interpersonal issues. All matters will bicycles, mobile phones and
50% throughout the year and be dealt with in the strictest laptops). You can find your
provides a daily £10.00 credit to use confidence. They also support you insurance documents within your
in various outlets across campus if you have minor disagreements in MyAccommodation Portal:
during term-time. your household and make referrals https://kenthospitality.kent.ac.uk/
where necessary to appropriate MyAccommodation
For more information see campus services and departments.
www.kent.ac.uk/catering
www.kent.ac.uk 5
Paying accommodation The University’s Student Finance You are not permitted to give your
fees Offices can be found in the Registry. keys to any other student or
Each office has its own opening unauthorised person or to sublet
Every student at the University has
times so please check before visiting your room, under any
a financial account held centrally.
www.kent.ac.uk/finance-student circumstances. No fob or key can
The Income Office is responsible
be handed out from reception to
for applying all tuition and
accommodation charges to your
Fobs and keys anyone other the room’s occupant.
student account and collecting all Upon arrival at the University you will
need to collect your electronic fob or It is important that rooms are never
related student income.
key from your accommodation left unlocked when you are away
reception. This key and/or an from your residence. Security of
Accommodation fees can be paid
electronic fob will provide access to keys and fobs is paramount to the
online at
your bedroom and building. safety of personal belongings and if
https://epay.kent.ac.uk/epay and are
they are lost this should be reported
due as follows:
If you are based in Becket Court to your reception without delay.
• For undergraduates, payment is
due on the first day of each term and Keynes College main building
(blocks F, G, H and I), you will be When reporting a lost fob/key to
• For postgraduates, payment is
issued with a fob on a termly basis reception you will be given seven
due on the first day of each
and you must return your fob to the days to find it by being issued a
quarter.
reception at the end of each term. temporary replacement (your ID or
security questions will be asked to
If you wish to look at your invoice for
If you live in Eliot and Rutherford verify you are the room occupant).
your accommodation please login to
College you must return your fob at This temporary key/fob will stop
your accommodation account
the end of the Autumn term. working after seven days at which
https://kenthospitality.kent.ac.uk/
point upon issuing a new fob/key a
MyAccommodation
All other students must return their fee will be applied to your student
fob/key at the end of the period of account to cover the permanent
Statements and email reminders
residence. For all students, charges replacement of each lost key/fob.
will be sent to all students who
will be incurred if keys/fobs are not
have an outstanding balance after
returned on the date(s) specified in Please note that if you find the
the payment deadlines. They will
your Accommodation Agreement. original fob after a new replacement
detail the balance outstanding
has been made, a refund cannot be
and any payment penalties added If you do not return your fob, you issued as the original fob will no
to your account. risk a charge being applied to your longer work and is not reusable.
Late payment penalties will be student account to cover the actual Duplicate keys cut outside the
charged if the fees have not been replacement cost. You may also be University are not acceptable.
paid in full. Non-payment of charged for not vacating your room
residence fees may also result in on the specified date as stipulated Misuse of keys/fobs may be
accommodation being withdrawn. in the T&Cs of your Accommodation considered a disciplinary offence
Agreement. Please note in this and you should be aware that
If you have trouble with accessing instance you will also not be able to handing back keys to a room does
government funding or are re-enter your room as the fob will not free you from the charges or
experiencing a shortage of funds have expired. New fobs can be obligations of your room agreement.
you are advised to visit the Financial collected again from your nearest
Aid Office in the Registry. accommodation reception when you
arrive for the new term.
CONTINUED OVERLEAF
6 University of Kent / Accommodation Handbook 2020-2021
ABOUT YOUR
ACCOMMODATION
(CONT)
Reporting accommodation Any emergency repairs required • Door closers
repairs and maintenance outside office hours should be • Unable to open windows
reported to Campus Security +44 • Tiling to showers
defects
(0)1227 823300, who will decide
You must report any maintenance whether a repair is urgent and will Scheduled – within 20 working
defects online via the defect call out a member of the days
reporting system at the earliest maintenance team where necessary.
opportunity. In all colleges (except • All other Maintenance items
Woolf College, please see below) required
Maintenance service level of
reports can be via www.kent.ac.uk/ response is indicated below:
accommodation/report-defect This list can be found online at
www.kent.ac.uk/estates/customer-
Emergencies – within one hour
For any emergency fault or issue services/maintenancelevels.html
• Floods (either from pipework or
(such as flooding) please contact
leaking roofs) Estates and UPP staff aim to carry
your college reception immediately,
• Glazing (where security or safety out all necessary maintenance work
or out of hours, Campus Security.
is compromised) so as to minimise inconvenience to
• Electrical shutdown of a building residents. This will not always be
The maintenance and repairs of
• People trapped in a lift possible if unexpected and
University buildings are carried out
• Gas leaks unplanned (reactive) maintenance
by University Estates staff. In Woolf
• Fire alarms is needed.
College and Turing and Keynes flats
• Serious trip hazard
and houses, maintenance is carried
• Bare electrical cables For planned maintenance seven
out by University Partnership
Programme (UPP) staff, whose days’ notice will normally be given,
response times may differ to those Urgent – within 24 hours where possible, to residents and
outlined below. In addition, • No heating (when reported every effort will be made to avoid
approved external contractors may before 15.00) examination periods. For urgent
also need to access buildings on • No water work the minimum notice will be
occasion to carry out necessary • Lighting (where it provides the 24-hours unless an emergency
specialist repairs or maintenance. only illumination in an area) requires immediate action.
• Lights on staircases
Please note, the University and UPP • No hot water Not all defects can be fixed
do not offer a 24-hour, seven days • Shower not working (where it is immediately, as sometimes delays
a week maintenance service, unless the only one in a house) can occur if replacement parts are
a call out is required for any major • Localised electrical failure difficult to obtain or the fault needs
emergency, such as a flood or • Security lighting an outside contractor. You should
power failure. • Blocked toilets or drains check with the Housekeeping
• Lifts out of action Supervisor on the progress of any
Normal working hours are 08.00 • Corridor lights repairs. Where repair or
to 16.00, Monday to Friday, when • Removal of graffiti maintenance work is necessary due
all minor maintenance work is to damages caused by you, your
undertaken. Any faults reported Routine – within five working housemates or your guests, you will
outside of these hours will be days be notified of the total actual costs
reviewed the next working day and • Lighting (where it is one of a for repair or replacement which will
prioritised in accordance with the number in an area) be added to your student account
Estates Department service levels. • External lighting with the University.
www.kent.ac.uk 7
Any faulty street lighting should be Launderette faults should be Reception services
reported to the nearest reception or reported directly to the operator
Receptions are located in Darwin,
Campus Security on ext 3300. using the numbers located within
Eliot, Keynes, Turing and Woolf
the launderette.
Colleges, in Park Wood
Refurbishment work may be carried
Administration Building and in Tyler
out while you are in residence – we You can purchase laundry cards
Court, Block A. This is where you
aim to respect your privacy and keep (including some with pre-loaded
collected your keys/fobs on arrival
any disruption to a minimum. credit) from dispensing machines
and can collect mail and parcels
Refunds of rent for maintenance located in Park Wood Flats
(see below). The receptions also
failures are only made in very launderette, Turing College
provide a general information
exceptional circumstances and only launderette and in Keynes College
service. Details of opening hours
following a written report to the near reception. A laundry card
are available at
Executive Manager of Housekeeping costs £2.00 with no credit loaded,
www.kent.ac.uk/receptions
at Kent Hospitality. as such this will be deducted from
the total credit included when
No refunds are considered where purchasing a pre-loaded card
Mail
the fault is beyond the University’s (ie a card purchased for £10.00 at All internal mail should be collected
control, eg a power cut or difficulty a vending machine will have £8.00 from your accommodation reception
or delays in obtaining a spare part. credit included). Please also note, and it is your responsibility to check
Refunds of rent are not made in these laundry card vending regularly for any mail. Any mail not
respect of noise disturbance. machines do not give change so collected within two weeks of
please use the correct money. delivery will be returned to the
To report a defect at Woolf College sender. Residents living in the
you can either go to Woolf reception, To use the mobile app, download following accommodation should
call +44 (0)1227 378700 or email the free ‘Circuit’ app from the Play or collect their mail as follows:
woolfreception@kent.ac.uk. App store and follow the in-app • Tyler Court A, B and C, and
Please note, reported defects in instructions to top up. Rutherford College from Tyler
Woolf College are responded to by Court A Reception
UPP, as such the above information Irons and ironing boards are • Becket Court from Eliot College
will differ for Woolf College. provided in kitchens of self-catering Reception
accommodation. • Darwin Houses from Darwin
Information regarding the University’s College Reception
adverse weather policy is available Please note you use the launderettes
here: www.kent.ac.uk/estates/ at your own risk and the University In self-catered accommodation at
policies/?tab=adverse-weather accepts no liability for any damage Park Wood, Keynes and Turing
that may result from the use of these College, Royal Mail and couriers will
Launderettes facilities. For information about deliver all correctly addressed
launderette facilities in your external mail directly to the
Self-service, mobile app/laundry
accommodation area, see house/flat. You should try to arrange
card operated launderettes with
www.kent.ac.uk/accommodation/ for items to be delivered when you
washing machines and tumble
canterbury/living-on-campus/ know you will be available, as
dryers are available for you to use
laundry-facilties.html receptions may not be able to
across all accommodation areas
accept deliveries on your behalf.
on campus.
CONTINUED OVERLEAF
8 University of Kent / Accommodation Handbook 2020-2021
ABOUT YOUR
ACCOMMODATION
(CONT)
Please note receptions are unable to
Darwin College Name
take delivery of any fresh food items Corridor/Room Number (eg G1-5 or Finch 2)
including online supermarket Darwin College
deliveries (see page 11). The University of Kent, Canterbury
CT2 7NY
An automated email will be sent from
your accommodation reception when Eliot College and Name
a parcel or piece of registered mail Becket Court Corridor/Room Number (eg E3-N2 or 12 Becket Court)
has been delivered and processed Eliot College
by reception for you to collect. You The University of Kent, Canterbury
will need to show your KentOne card CT2 7NS
(student ID) to collect all mail.
Keynes College Name
The University does not accept any (blocks F,G, H Block/Floor/Room Number (eg F1/12)
responsibility or liability for and I) Keynes College
forwarding mail to a new address, The University of Kent, Canterbury
CT2 7NP
as such mail will require a new
stamp within 24-hours of receipt.
Keynes College Name
(blocks P, Q, R, Block/Flat Number/Room Letter (eg R6/A)
It is your responsibility to arrange
S and T) Keynes Flats/Houses
to have your mail redirected if The University of Kent, Canterbury
you change your campus CT2 7FH
accommodation and before leaving
campus at the end of the summer Park Wood Name
term, whether you are returning in House (or Flat) Name/House (or Flat) Number/Room
September or not. All mail received Letter (eg Tudor Court 5A or Stock 6B)
during the summer vacation is Park Wood
returned to the sender. The University of Kent, Canterbury
Postcode
You are able to buy postage stamps (each court has its own postcode as listed below)
and post mail and small parcels from
the Estates Post Room on Park Wood Bishopden CT2 7UY; Bossenden CT2 7WS; Clowes
Road. Items may be sent using a CT2 7SX; Denstead CT2 7SJ; Ellenden CT2 7SH;
range of standard Royal Mail Farthings CT2 7UZ; Grimshill CT2 7ST; Homestall CT2
services. The Estates Post Room is 7SU; Kemsdale CT2 7WW; Lypeatt CT2 7SR; Marley
open limited times Monday to Friday. CT2 7UU; Nickle CT2 7WU; Purchas CT2 7SY; Stock
Check online for opening times and CT2 7WT; Thornden CT2 7SS; Tudor CT2 7UX; Willows
further information CT2 7UT
www.kent.ac.uk/estates/services/
postal.html Rutherford Name
College Corridor/Room Number (eg E3-N2)
In order to get your mail delivered to Rutherford College
you correctly it is important to use The University of Kent
Canterbury
the correct postal address for your
CT2 7NX
accommodation area. Please use
the following address formats.www.kent.ac.uk 9
Heating
Heating in the accommodation will not
be on 24 hours per day and will be
turned off during the summer. All
student residences are fitted with
centrally controlled thermostats
meaning that your heating will
automatically turn on between 06.30
and 23.00 if the room’s temperature
drops below 21 degrees Celsius or
below 18 degrees Celsius outside.
If your radiator is not working when
these conditions have been met, first
check your radiator is on (lift the head
and turn it anti-clockwise) then check
the rest of the house’s radiators
before reporting a faulty radiator using
the online defect reporting system.
The University does not provide
individual additional heating or
Turing College Name cooling appliances in the
Block/ Corridor Room Number (eg G/8D) accommodation in winter or summer.
Turing College
The University of Kent, Canterbury Internet and Wi-Fi
CT2 7FN
Your bedroom on campus has wired
internet for your laptop. It’s easy to set
Tyler Court Name up: plug in the red Ethernet cable
(Blocks A, B Tyler Court Block/Flat Number/Room Letter (available in receptions if needed)
and C) (eg Tyler Court A/32 or Tyler Court B21/K)
and open a web browser to follow the
The University of Kent, Canterbury
process on screen. Step by step
CT7 7UF
instructions are in the Get Online
booklet in your bedroom.
Woolf College Name
Block letter Flat Number/Room letter (eg H2/B) The student Wi-Fi service (eduroam)
Woolf College
works in your accommodation and
The University of Kent, Canterbury
across campus. Check your phone,
CT2 7BQ
tablet, laptop etc is using eduroam.
There is also free public Wi-Fi for
visitors (WiFiGuest), but it won’t offer
the full speed and access that
eduroam gives you. For more details
see www.kent.ac.uk/guides/wi-fi
CONTINUED OVERLEAF10 University of Kent / Accommodation Handbook 2020-2021
ABOUT YOUR
ACCOMMODATION
(CONT)
Animals
Weekly fire alarm tests Animals are not permitted in
Location Time Day University accommodation. However,
Becket Court 08.35 Tuesday assistance dogs are acceptable, but
this must be arranged in advance of
Darwin College 08.15 Wednesday
your arrival with the Accommodation
Darwin Houses – Phase One 09.10 Wednesday Office and Student Support and
Darwin Houses – Phase Two 09.15 Wednesday Wellbeing.
Eliot College 08.15 Tuesday
Keynes College 08.55 Tuesday
Telephones and messages
Please ensure that you keep in
Keynes Flats and Houses 09.00 Tuesday
regular contact with your families
Park Wood – Administration Building 09.50 Monday to avoid unnecessary worry and
Park Wood – Bossenden Court 09.30 Monday inform one of your housemates if
you intend to be away from your
Park Wood – Grimshill Court 09.40 Monday
accommodation.
Park Wood – Kemsdale Court 09.15 Monday
Park Wood – Nickle Court 09.20 Monday It is not possible to provide an
Park Wood – Stock Court 09.25 Monday individual message service for
so many residents and the
Rutherford College 08.55 Wednesday
administration staff will only take
Turing College 10.00 Tuesday extremely urgent emergency
Tyler Court, Block A 09.20 Wednesday messages.
Tyler Court, Block B 09.25 Wednesday
Where provided with a telephone,
Tyler Court, Block C 09.35 Wednesday you are able to use the University
Woolf College – residences 11.00 Tuesday internal telephone system only. It is
Woolf College – academic building 08.25 Wednesday not possible to receive incoming
telephone calls to this system. No
At all other times you must evacuate immediately when the alarm additional telephone lines or satellite
sounds continuously. Even at the test times listed above, you must dishes may be installed in any
evacuate if the alarm sounds for more than one minute. University accommodation.
If you do not evacuate immediately, you are potentially putting yourself Bikes
and others at risk. The University will treat this and tampering with fire You are welcome to bring your bike
safety equipment as a serious disciplinary offence. to campus with you as there are a
number of bike shelters (open and
lockable) available across campus.
Bikes are not allowed to be kept in
your accommodation. If requested,
bike shelter access can be placed
on your KentOne card at the Security
and Transport Centre. Please note
all bikes are left at the owner’s risk.www.kent.ac.uk 11
Together with ByCycle there is an Shopping deliveries Most students purchase a heavily
affordable cycle hire scheme on discounted academic year ticket
If you are ordering your shopping
campus. During term-time ByCycle (Student Unirider) which allows
online to be delivered to campus, it
also provide a weekly Dr Bike unlimited travel around Kent and
is your responsibility to return the
service where trained bicycle East Sussex. For more information
crates to the driver immediately
mechanics check and adjust your see: www.kent.ac.uk/transport
afterwards. If you fail to do so,
bike for free.
please take the crate(s) as soon as
The Campus Shuttle service
possible to the dedicated
Find out more about the cycling provides free transport between the
supermarket crate collection point
facilities on campus at: Canterbury and Medway campus
nearest to your accommodation.
www.kent.ac.uk/transport/cycling during term-time. You can book a
Details of the collection points are
seat on the shuttle online
displayed in your kitchen.
TV licence www.kent.ac.uk/campus-shuttle
A TV licence is required by UK law Failing to return supermarket crates
The nearest train stations to the
for each television in a shared could result in tripping hazards or
Canterbury campus are Canterbury
house, flat or college bedroom. The obstruction of fire evacuation
West and Canterbury East. From
University does not guarantee TV escape routes and throughways.
Canterbury West station you can
reception in residential buildings.
catch the high speed service to
If however, the room has a fixed Transport and car parking St Pancras and then connect to
television provided, then the
We regret that we are unable to the Eurostar train service, London
University will cover the TV licence.
provide parking for students living in Underground or National Rail
One licence does not cover several
any on-campus accommodation. services.
televisions in shared student
Parking is only available to students
accommodation. Please note that
who hold a Disability Blue Badge or National Express operate a regular
detector vans patrol the campus
those living off-campus, a long coach service to London Victoria
regularly, and fines can range up to
distance away from the University from Keynes bus stop on campus.
£1,000 for unlicensed televisions.
campus. For information on whether
you are eligible for a student parking Learn more about all of our travel
Use of a laptop, games console or
permit visit: www.kent.ac.uk/ discounts and how we are trying
mobile phone to watch live TV will
transport/byroad/student to be greener at www.kent.ac.uk/
still require an individual TV licence.
transport or keep up to date by
For further information and
The University is well connected via following @unikent_travel on Twitter
guidance, visit www.tvlicensing.co.uk
public transport. The Estates
department work with Stagecoach Kent Sport Membership
Electoral roll to provide a frequent, 24-hour,
Kent Sport Premium Plus
You should register to vote in affordable bus service between the
membership is included in your
local or national elections, to do Canterbury campus and Canterbury
accommodation fees for all
this you need to register at City centre.
undergraduate students living in our
www.gov.uk/register-to-vote.
accommodation on the Canterbury
The University is not permitted
campus.
to register you.
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ABOUT YOUR
ACCOMMODATION
(CONT)
Alternate sport membership is Any separately purchased meal Prohibited items
included for first year students living packages are added to the
The following items and actions are
in Pier Quays at the Medway KentOne card.
prohibited in your accommodation
campus.
for health, safety and fire reasons:
You can also use your KentOne card
• smoking, shisha pipes, vaping
You cannot return/not use your as a cashless purchasing card. All
and use of e-cigarettes (also
sports membership in exchange for Kent Hospitality catering outlets (as
prohibited within 5 metres of all
a reduction to your accommodation listed below plus Gulbenkian Café
buildings under the University’s
fees. and The Pavilion Café Bar) are
No Smoking policy except in
cashless meaning you must pay via
outside areas of licensed
Read more about your sports your KentOne card or a credit/debit
premises)
membership at: www.kent.ac.uk/ card when making a purchase.
• nitrous oxide or nos canisters*
sports/membership/free-membership Once you have credited your
• candles, incense/joss sticks, oil
KentOne card account with funds,
burners and all other naked
KentOne Card/University you will be able to use the card at
flames
ID numerous campus outlets to pay for
• storage or use of fireworks of any
food, drinks and shopping.
You’ll use this card in many areas of kind
your life at Kent! It is produced from • storage of dangerous flammable
When doing this you will receive an
the KentOne desk, which is situated liquids, acids or other strong
exclusive 10% discount at the till in
at the Central Student chemicals, such as bleach, petrol
all of Kent Hospitality’s outlets: Bag
Administration reception, at the or other fuels and solvents
It, Create, Dolche Vita, Hut 8, K-Bar,
student entrance of the Registry. • use of barbecues
Mungo’s, Origins, Rutherford Dining
• heating appliances
Hall, Sibson Café, Sports Café and
The card is multi-functional and • cooling appliances including
The Street Kitchen. Your card can
enables you to access and borrow refrigerators* and air conditioning
be instantly topped up online at
books from the library, join Kent units
www.kent.ac.uk/kentonecard
Sports and go to the gym, gain entry • tumble/spin dryers
to the examinations hall, participate • multi-way cube adaptors
If you lose your card you will be
in student elections and lots more. • travel adaptors – except the
charged for a replacement, which
approved types (available from
can be obtained from the KentOne
You must carry your KentOne Housekeeping or receptions)
desk in the Registry on weekdays
card/University ID on you at all • suspending cord for use as a
from 09.00 to 17.00 and 09.00 to
times and should show it on clothes line
13.00 in vacation periods. Please
request. In particular you must • storage of bicycles
note that as they are unable to take
show your KentOne card to Security • storage of firearms, knives,
cash, you will need to have sufficient
Personnel when requested to do so. dangerous implements or
funds on your KentOne account or
This is to assist in maintaining a weapons of any kind
have a debit/credit card with you.
safe campus environment for the • tampering with any of the heating
Cards which have been stolen are
benefit of all. Failure to co-operate, or electrical systems
replaced free of charge if you can
in particular failure to show your • accessing any roof or entering
provide a crime reference number.
card, may be considered as a any roof space.
breach of the Student Discipline
Further details of the KentOne card
Procedure. * Exceptions can occasionally be
are available at
made for genuine medical
www.kent.ac.uk/kentonecard
requirements.www.kent.ac.uk 13
Residents in part-catered Room transfers are not automatically Details on the procedures you
accommodation (Rutherford, Eliot, granted and requests from new should follow can be found at:
Becket Court and Keynes College students or those living off-campus www.kent.ac.uk/csao/support/
main building – blocks F, G, H and I) are given priority for any vacant withdraw.html. If you fail to do this,
are not allowed any additional rooms. you will continue to be charged for
cooking equipment – prohibited your accommodation whether or not
items include toasters, microwaves, Reasons for moving that involve you are still living there.
grills and deep fat fryers. housekeeping or maintenance
problems must be first be directed You should vacate the
Additional cooking appliances are to the Housekeeping department so accommodation within a reasonable
only permitted in self-catered the issue can attempt to be resolved. time period, usually within four
accommodation kitchens (Darwin weeks of your official intermission/
College, Tyler Court, Woolf College, Reasons for moving that involve withdrawal or de-registration.
Keynes flats and houses, Park Wood disputes or complaints with
flats and houses, Turing College flats neighbours should in the first Once your departure date has been
and houses) but must not be used in instance be referred to the College confirmed, before or on that date,
study bedrooms or corridors at any Life Team who may be able to you must:
time (this applies to all equipment resolve the cause of any problem • return your keys or key fobs
including toasters and kettles). and escalate it to the Student • leave your room and the property
Conduct and Complaints Team if in a clean and tidy condition
For more information, see the Health necessary. • have paid any accommodation
and Safety section of this handbook. fees due to the University.
Due to the Covid-19 situation, the
Room occupancy Accommodation Office will Any refunds of accommodation fees
endeavour to assist with room move due after departure are
Single rooms are designed for
requests as permitted under administered by the University
occupancy by one person only. No
government guidance and subject Income office.
persons other than the authorised
to available suitable alternative
resident are permitted to occupy the
room or any other part of the
accommodation. You should email Leaving University
accomm@kent.ac.uk regarding your accommodation to move
accommodation. Visitors are allowed
request provided your reasons are home or into privately
but for no longer than three nights.
not already covered above.
rented accommodation
Room transfers and If you wish to leave your
Withdrawing from the
vacancies accommodation, but are intending
University to continue to be a registered
Please note you are not permitted to
If you decide to leave the University student of the University, you will
make informal exchanges of rooms.
and withdraw or intermit from your only be released from your licence
All room transfers must be arranged
course, you must inform the if a suitable replacement student
with and authorised by the
Accommodation Office, at (ie one who is not currently in
Accommodation Office. This is to
Tanglewood, and your academic University managed
ensure a new room agreement is
school in writing, as confirmation accommodation, and who is the
created so that each resident is
will be required in order to process same gender can be found).
charged accurately.
your Notice Letter.
CONTINUED OVERLEAF14 University of Kent / Accommodation Handbook 2020-2021
ABOUT YOUR
ACCOMMODATION
(CONT)
Storage
You should not leave any personal
belongings on the premises after the
end of your accommodation
agreement. Any items left behind will
be recycled, donated or disposed of.
The University does not accept
any liability for items left, either
inadvertently or otherwise, after
the occupant leaves the
accommodation.
If you need to arrange storage of
your personal effects, details of local
storage companies are available
from the Accommodation Office and
online at www.kent.ac.uk/
accommodation/canterbury/living-
on-campus/vacation-
You will have to pay for your • The University will not accept accommodation.html
University accommodation until a liability for items left in the
replacement student accepts accommodation at the end of the Student Guide
liability for your room and a new letting period. Any items found
Agreement. will be treated as unwanted The Student Guide is available online
refuse and disposed of and is your one-stop shop for finding
out information about news, events
Completion of residence immediately.
and services available to you on
period campus: www.kent.ac.uk/student
Please note that charges may be
At the end of the period of
added to your student account to
residence, the following Specific information and advice
cover the actual costs of returning
arrangements should be made: on the following support services
your accommodation to the
• Inform the Central Student are also available:
standard it was when you moved in
Administration Office of any • Wellbeing (including sections
if you were deliberately responsible
forwarding address on alcohol and drugs, mental
for these damages. For example this
• 10.00 is checkout time on the health and sexual respect):
would include repairs, redecorating,
morning of your agreement www.kent.ac.uk/guides/wellbeing
replacement of appliances or
expiry date • Health services (on campus and
furniture, appliance or furniture
• All rubbish should be removed, locally): www.kent.ac.uk/guides/
moving, excess rubbish removal.
the room/house/flat cleaned by health-services
Where damages are in communal
the resident and furniture • Support contacts:
areas and the perpetrators not
restored to its original position www.kent.ac.uk/guides/wellbeing-
identifiable charges will be equally
applied to the accommodation’s contacts
residents.www.kent.ac.uk 15
16 University of Kent / Accommodation Handbook 2020-2021
STUDENT BEHAVIOUR
All students are required • www.kent.ac.uk/regulations/ Behaviour
to abide by the University general.html
On campus any behaviour which
Regulations, for the • www.kent.ac.uk/governance/
puts others at risk will not be
policies-and-procedures
wellbeing of our tolerated and may be subject to non-
• www.kent.ac.uk/safety/
community, and you must academic disciplinary action
studentsafety
familiarise yourself with or legal proceedings. Examples of
them. The underlying this include:
No smoking policy • Unacceptable behaviour
principles are simple:
o
UK laws create a • Misuse of fire alarms or fire
familiarise yourself with requirement for all enclosed fighting equipment
the basic rules, treat places of work and • Intentional or reckless interference
others with respect, do not enclosed buildings, which are with mechanical, electrical or other
act in an inconsiderate accessible by members of the services or installations, including
or disruptive manner. public to be smoke free. fire extinguishers and alarm call
Ignorance of the Therefore, smoking is not permitted points
University’s Regulations within any University building, or • Possession, use or supply of
is no excuse. within five metres of buildings other controlled/illegal psychoactive
than within a few signposted substances
On campus any behaviour which designated shelters. • Drunk and disorderly conduct
puts others at risk will not be • Violent or threatening behaviour
tolerated and may be subject to The use of e-cigarettes is treated • Non-compliance with notices on
non-academic disciplinary action or the same as tobacco, under the the campus forbidding cycling,
legal proceedings. University’s No Smoking policy and rollerblading, skateboarding etc
must not be used within any • Possession or use of weapons or
Breaches of the Student Discipline building or in other prohibited areas. harmful substances (including
Procedure are taken seriously. replica weapons)
Various penalties are available and • Misuse of laser pens.
a full list of penalties can be found
in the Student Discipline procedure
found online at www.kent.ac.uk/
regulations/general.html
The Student policies and
procedures includes health and
safety, the general conduct
expected of students, car parking
and the policies on alcohol and
controlled/illegal psychoactive
substances.
The following University websites
should be consulted for information
about the regulations and policies
governing the conduct of students:www.kent.ac.uk 17
Breaches of these regulations are Further University wide information The need for quiet is especially
taken seriously. Ignorance of can be found at: important during the revision and
policies or regulations is no excuse. www.kent.ac.uk/student/coronavirus examination period. During the
Anyone in breach of these summer term there is a 24/7 noise
regulations may be subject to non- Government guidance available at: ban and no noise should be audible
academic disciplinary procedures, www.gov.uk/government/publication from within an individual’s room at
and severe penalties may apply. s/coronavirus-outbreak-faqs-what- any time of day or night.
you-can-and-cant-do/coronavirus- Care should also be taken not to
Coronavirus or COVID-19 outbreak-faqs-what-you-can-and- create any disturbance in common
Policies cant-do areas, or when outside close to
residences. Even if your own
The health, safety and wellbeing of
all our students and staff on Penalties examinations have finished, other
students may still be revising and
campus is always our top priority Various penalties are available and a
this should be respected.
and we are continuously monitoring full list of penalties can be found in
best practice and measures that the ‘Regulations on Student
Residential accommodation is not
can be put in place to allow you to Discipline in relation to non-
suitable for the holding of parties.
still enjoy the student experience. academic matters’ document found
As such, advertising and holding
online at www.kent.ac.uk/regulations
of parties with loud music being
We request that all students comply Penalties also include the authority
played and heard from outside is not
with the current government to recommend to us (Kent Hospitality
permitted. Gatherings of people in
guidance and regulations in relation Accommodation Office) that a
the accommodation will inevitably
to the COVID-19 pandemic while on student’s accommodation licence
cause overcrowding, disturbance,
campus and be considerate of agreement should be terminated.
annoyance and possible distress
others during this time.
to other residents.
Noise and neighbours
The Accommodation Office have Failure to comply with the following Teaching and other rooms on
produced a COVID-19 Policy regulations is a breach of the campus may be booked at the
document that provides guidance conditions of your accommodation discretion of Kent Union in
regarding living on campus and the agreement which could expose you conjunction with the Timetabling
practices in place to keep everyone to a variety of disciplinary actions, Office for evening student society
safe. This document is regularly such as transfer to alternative meetings and other activities during
updated to remain current with accommodation, or even termination term time. At least one week’s notice
government guidance. of the room agreement. is required. For further information,
terms and conditions please refer
To view this Policy and the latest In all accommodation, noise levels to www.kent.ac.uk/timetabling/
information visit: must be kept at a low level at all stusocbook/studentbooking.html
www.kent.ac.uk/accommodation/ times and cease altogether between
canterbury/living-on-campus the hours of 23.00 and 07.00. Residents are not to play musical
#important-information
instruments, nor have any form
of amplification or musical
We also have accommodation
reproduction, outside the
specific COVID-19 FAQs at:
accommodation, nor situated
www.kent.ac.uk/student/coronavirus/
so that it can be heard outside.
accommodation
CONTINUED OVERLEAF18 University of Kent / Accommodation Handbook 2020-2021
STUDENT BEHAVIOUR
(CONT)
Music practice rooms are available However, any complaints or disputes No keys and/or fobs are allowed
and access to these can be arising from inconsiderate or noisy to be given to any visitor, and they
arranged (by permit only) through neighbours, which remain should not be left unaccompanied
the Music Assistant in the Colyer- unresolved, should be put in writing in the accommodation.
Fergusson building. For full details, and directed to the Student Conduct Guests must be aged 18 or over
see www.kent.ac.uk/music/ and Complaints Office. Your and it is not permitted for guests to
practicerooms.html complaint should be short and stay on a regular basis or for
factual, with descriptions of the extended periods of time beyond
The most important thing is to be types of problems experienced this three-night period. Any visit
considerate of others. Any including times, dates etc. You must be planned in advance, and
neighbour is entitled to ask you to should detail your name, your where available an Overnight Visitor
stop making a noise if it disturbs campus address and email and the Form must be filled out from
them. If you are asked to be quiet, room number and name, if you know reception. The Accommodation
please try to co-operate with the it, of the person or persons causing Office reserves the right to remove
person making the request. any problem. or exclude guests and withdraw this
Certainly you should not be rude privilege if in their reasonable
or aggressive. A Student Conduct and Complaints opinion it is necessary to do so for
Officer may then wish to interview the safety and wellbeing of other
If you return to your accommodation you to check details before deciding residents, to safeguard property, or
after midnight, please do so quietly. on any appropriate action to take. if this privilege is being exploited.
In particular you should avoid
shouting or having loud Visitors It is advisable that no guests stay in
conversations outside rooms where student accommodation overnight
You should follow government
people may be sleeping and you during the first week of the start of
guidance when considering inviting
should not slam doors or run loudly the accommodation agreement. If
visitors to your home, and discuss
up and down stairs. complaints are received from other
potential visitors with your
residents or security staff about the
housemates, respecting their needs
Security staff are available 24-hours conduct of any visitor, the University
and concerns where appropriate.
a day on +44 (0)1227 823300 or ext authorities reserve the right to deny
Once government guidance
3300 to attend any noise them access in the future.
permits, visitors are allowed to stay
disturbances. Campus Security pass
occasionally for a maximum of three
reports on incidents that they attend
nights, preferably at weekends,
to the Head of Colleges or Head of
provided this does not
Student Conduct and Complaints for
inconvenience other residents.
consideration.
If you have a visitor, you are
Issues arising from noise are usually
responsible for their conduct and
resolved through dialogue between
behaviour and any damage they
residents with a view to agreeing
may cause. You should accompany
shared expectations.
them at all times to ensure they do
not annoy or inconvenience other
residents.www.kent.ac.uk 19
HOUSEKEEPING
INFORMATION
You are responsible for It is important that you report any Cleaning
cleaning your own damages in your accommodation
You and your housemates are
bedroom (and en-suite on arrival, to avoid the risk of being
responsible for the cleanliness of
charged for deliberately causing
facilities where provided) your accommodation. As such you
them at a later date.
and collectively should wash up your own plates,
responsible with your utensils etc, and clean the
Bedrooms cooker/microwave immediately
housemates for the
Furniture and fittings must not be after use so your housemates are
cleanliness of communal
removed from rooms. When you not inconvenienced.
areas (ie kitchen). All leave, all furniture must be left in the
residents are expected to same position as it was when you Innuscience cleaning products and
participate in keeping their first arrived. microfibre cloths have been
accommodation clean. provided in your accommodation for
Pictures, posters and other you to use. These products are safe
Helpful advice, videos, cleaning decorations may only be and eco-friendly. We do not
rotas and Housekeeping contact temporarily affixed to walls, so as recommend the use of bleach in
information can be found online at: not to cause damage. It is your your accommodation.
www.kent.ac.uk/accommodation/ responsibility to carefully remove
housekeeping any items from the walls at the end Collectively, you must also regularly
of the agreement period. clean and defrost fridges and
Arriving freezers. Similarly, you must clean
On arrival you are required to check Should there be any damage to any bath/shower immediately after
your room and report any problems walls, the actual cost for resulting use and keep the facilities in a
to your local Housekeeping redecoration may be applied to your hygienic condition.
Supervisor in person or email, student account.
via reception, or for a maintenance The University reserves the right to
fault using the online defect employ contract domestic staff if
reporting system. hygiene and cleanliness fall below a
reasonable standard. In this event
you and your housemates will be
collectively charged the actual cost
of the cleaning.
The Housekeeping Managers
maintain room and house
inventories and carry out formal
health and safety inspections on a
regular basis. These determine
whether any charges will be added
to your student account.
CONTINUED OVERLEAF20 University of Kent / Accommodation Handbook 2020-2021
HOUSEKEEPING
INFORMATION (CONT)
Furnishings, fittings and Appeals against decisions should These checks will be carried out by
equipment be made in writing to the Executive staff from the Safety, Health and
Manager of Housekeeping at Kent Environment Unit, Kent Hospitality
You are responsible for your own
Hospitality, whose decision is final Health and Safety, Estates Health
room (and en-suite where provided)
and binding. and Safety and Kent Hospitality
and collectively responsible with
Housekeeping staff.
your housemates for furnishings,
Students can be charged the actual
equipment and cleanliness in the
cost to replace any damaged Visual room checks can be
shared parts of the buildings.
item(s) in their accommodation. In undertaken at any time, with or
previous years this has ranged from without you being present, and are
You are not permitted to install
£50 for a replacement microwave in addition to any other planned or
additional furniture or electrical
up to several thousands of pounds emergency maintenance visits. You
appliances in your room or
to replace a burnt out kitchen. will be informed after the visits if any
communal areas within the
potential health and safety hazards
accommodation (eg additional
Housekeeping team are discovered.
heating or white good appliances)
because of safety, space and other You must allow free and unhindered
legal restrictions. access to the accommodation and Recycling facilities and
shared facilities by Housekeeping waste disposal
Pictures, posters or decorations are staff. You must also ensure that your You and your housemates are
not permitted in any communal conduct does not prevent domestic responsible for the removal of waste
areas. staff from carrying out their duties. and recycling from your
accommodation.
Charges for damage, In special circumstances,
breakages or losses Housekeeping teams may be General waste must be placed in
required to offer a limited and the black sacks and mixed recycling
Damage to University property, supplementary cleaning service must be placed in the green sacks
whether wilful or due to negligence, under the direction of the provided by Housekeeping and
can result in the actual costs of Housekeeping Supervisors. Any then put outside in the coordinating
replacement/repair to be charged to such discretionary service is only wheelie bins in the designated bin
the account of the student(s) intended to supplement the store areas. Recyclable items
responsible. Where no culprit can cleaning already carried out by the include paper, card, plastic, tins,
be identified for damage caused in residents. cans and so on. Glass bottles and
a shared area, the actual
jars can be taken to any of the many
replacement/repair costs will be
divided equally between you and
Visual room/house checks collection points around campus.
your housemates. and inspections
Wet wipes and feminine hygiene
Housekeeping Managers and It is essential that all possible steps
products must not be flushed down
Supervisors are authorised to are taken to maintain safe
the toilet as they cause blockages
impose charges on residents for any conditions for residents and
resulting in potential disruption of
damages caused in their employees alike as such during the
facilities while repairs are carried
residences. course of the letting period, regular
out. For feminine hygiene products
health and safety, maintenance and
individual disposal bags will be
housekeeping checks of all
provided in toilet facilities.
rooms/houses are carried out.www.kent.ac.uk 21
Moving out
Inspections are carried out during
and at the end of the residency
period. More detailed advice
concerning cleanliness etc will be
issued to you prior to the end of the
agreement when the
accommodation is vacated. You
(individually or along with your
housemates) may be charged the
actual costs for replacing any
missing items or repairing any
damage caused by you/your
housemates to any part of the
accommodation.
Sani bins are located in communal Environment
toilets in campus buildings and
The University aims to behave as an
colleges.
environmentally responsible body
and to incorporate environmental
Your college reception has recycling
awareness and sustainable
facilities for batteries and ink
development into all its activities.
cartridges/toner as well as charity
bags for the British Heart
You can help the environment by:
Foundation Donation banks on
• Reducing the amount of
campus where clothes, shoes,
resources you use, for example
books and accessories can be
only buy the food you need
donated. Regular food drives occur
• Reusing items and getting the
on campus throughout the year, and
most from every product, for
extra events are in place during
example using up your food
moving out.
leftovers to make up meals
• Donating unwanted good such as
To find out more about what you
clothes, books, bags etc at the
can recycle on campus and in
British Heart Foundation Donation
which bins, including maps of
points
recycling locations and initiatives
• Recycling waste from within your
that we have to reduce our general
accommodation and when
waste while increasing our reuse
around campus
and recycling options visit:
• Only putting items that cannot be
www.kent.ac.uk/recycling or tweet
recycled such as food waste and
@UniKentRecycle
polystyrene into your general
waste bin.You can also read
