Advanced Communica on Skills for Local Government Professionals - MATI PADM 205 May 17 - June 25, 2021 ONLINE over 6 weeks
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MATI®
Advanced Communica�on Skills
for Local Government Professionals
PADM 205
May 17 - June 25, 2021
ONLINE over 6 weeks
A partnership between Capilano University and
the Local Government Management Associa�on of BC
2021 MATI® ADVANCED COMMUNICATION SKILLS
Program Objec�ves
This course is designed to provide local government professionals with an opportunity to par�cipate in communica�on
skill-based training to strengthen their individual and team performance. Managing change, collabora�ng, nego�a�ng,
and naviga�ng difficult conversa�ons are essen�al communica�ons competencies, which local government professionals
must demonstrate daily. This course will assist par�cipants to become more effec�ve in these areas, in addi�on to
building knowledge and skills in rela�on to communica�ng with Council, Boards, and the public.
Learn to be a More Effec�ve Communicator
• Deal effec�vely with upset staff, managers, council,
unions, and the public or outside organiza�ons.
• Focus on the issue when handling difficult
conversa�ons.
• Give senior team members feedback about their
performance and work expecta�ons.
• Manage defensiveness — yours and theirs.
• Mediate workplace conflicts.
• Handle service delivery complaints.
• Address below standard staff performance so that
improvement occurs.
• Facilitate discussion around sensi�ve issues and
community concerns.
This course will help you tackle these challenges and more!
EnhanceYour Knowledge and Skills Time and Place
• Improve communica�on and nego�a�on skills with The 2021 session of MATI® Advanced Communica�on
prac�ce and professional feedback. Skills will be held online over six weeks from May 17 to
• Learn about communica�ons planning and how to June 25, 2021. This online course will include both weekly
manage issues effec�vely with the public and media ‘live’ online sessions (e.g. Wednesday 4:00-5:30 pm) and
• Understand principles and best prac�ces for self-paced learning. The course has the same content
communica�ng with diverse popula�ons as the in-person course and is designed to be similarly
• Apply principles and prac�ces for effec�ve council– interac�ve and intensive.
staff rela�ons.
• Learn key prac�ces for more effec�ve public
consulta�on and engagement.
Learn from the Best of Them!
One-on-One Access to Local Government Leaders
• Work in small groups with senior local government
leaders to discuss conflict situa�ons and how to
resolve them.
• Learn strategies for success from local government
leaders.
• Network with faculty and peers to share experience
and solu�ons.
2
2021 MATI® ADVANCED COMMUNICATION SKILLS
The Sessions - May 17 to June 25, 2021
WEEK 1 WEEK 3
Course Introduc�on and Communica�on Effec�ve Council/Board-Staff Rela�ons
Essen�als Paul Murray, MATI® AC Chair; Jason Lum, FVRD Chair and
Paul Gipps, CAO, City of West Kelowna and MATI® AC Mentor, Councillor, City of Chilliwack; Allison Habkirk, Town Planner
and Alison McNeil, Chair Local Government Programs, and former Mayor; Jamie McEwan, Planner and former
Capilano University, will kick off the week. John Leeburn, Councillor; and Peter Sparanese, CAO, City of Abbotsford
former CAO (re�red), Consultant, and Instructor, Capilano will bring their exper�se and insights to this key topic.
University will provide the first module in which you will: • Learn to work effec�vely with elected officials
• Learn ques�oning and feedback skills • Understand roles and manage priori�es
• Improve asser�veness; give and take skills
• Manage defensiveness; yours and theirs Coaching Skills – Applica�on
Apply the skills learned to coach and guide staff performance,
Resolving Conflict Skills mentor staff for present and future needs, and promote
John Leeburn, former CAO (re�red), Consultant, and employee excellence.
Instructor, Capilano University will lead this session focusing
on the steps of conflict resolu�on in difficult conversa�ons
including effec�ve listening techniques. WEEK 4
• Link listening techniques to issue-focused conversa�ons
• Iden�fy and respond to community needs Nego�a�ng Skills
• Handle internal and external complaints
John Leeburn, former CAO (re�red), Consultant, and
Instructor, Capilano University will lead an interac�ve
session focusing on developing situa�onal skills for
WEEK 2 different nego�a�on scenarios.
• Focus on interests, not posi�ons
Coaching Skills • Concentrate on issues, not individuals
John Leeburn, former CAO (re�red), Consultant, and • Explore solu�ons which sa�sfy mutual interests
Instructor, Capilano University will lead this session focusing
on guiding staff performance, mentoring, and promo�ng
employee excellence.
• Prac�ce mentoring techniques to develop staff for
present and future needs
Resolving Conflict Skills – Applica�on
Paul Gipps, CAO, City of West Kelowna and MATI® AC
Mentor; Paul Murray, MATI® AC Chair and Principal,
Brentwood Advisory Group; and Alison McNeil, Instructor,
Capilano University join John Leeburn for an interac�ve
session with students to prac�ce skill applica�on.
3
2021 MATI® ADVANCED COMMUNICATION SKILLS
The Sessions - May 17 to June 25, 2021
WEEK 5 WEEK 6
Communica�ng Effec�vely with and Through Communica�ng with Diverse Popula�ons
the Media This session focuses on providing knowledge and tools for
Whether you are working directly with the media or being communica�ng more effec�vely with diverse popula�ons
covered as part of your presenta�on to Council/Board, in BC communi�es.
effec�ve communica�ons is cri�cal. Jan Enns, Consultant
and Trainer, Jan Enns Communica�ons and Julie Rogers, Leaders Roundtable
Communca�ons Manager, District of Sechelt, lead this Discuss with senior local government leaders including
interac�ve session in which you will improve your ability Paul Gipps, MATI® Mentor and CAO, City of West Kelowna;
to work with the media to promote your ini�a�ve and Madeline McDonald, CAO, Village of Harrison Hot Springs;
learn how to respond effec�vely when they call. Norm McInnis, CAO, District of Sooke; Peter Sparanese,
CAO, City of Abbotsford; and Lou Varela, CAO, District of
Public Consulta�on Skills Oak Bay.
Alison McNeil, Instructor, Capilano University, Norm McInnis,
CAO, District of Sooke, and Mairi Welman, Principal, MATI® Advanced Communica�on Skills
Welman Communica�ons, will lead this session focusing Course Conclusion
on building consensus with stakeholder groups, solving During the final live class, students will present their key
problems around sensi�ve issues and making local insights from the course and their plans to act in the short
government more accessible to the public. This session and longer terms.
will also refer to current prac�ces by local governments in
their use of online tools.
• Learn key steps for building a successful public
consulta�on program
• Understand how to solve problems around sensi�ve
issues and community concerns
• Discuss innova�ve ways to make local government
more accessible to the public
4
REGISTRATION
University Credit How to Register
A
s with the other MATI® courses offered by To apply for a�endance at MATI® Advanced Communica�on
Capilano University in partnership with LGMA, Skills, please go to the special CivicInfo website below and
par�cipants are strongly encouraged to enroll apply by March 30, 2021. A�er this date, please contact
in the program as a three-credit Capilano University Anna Delaney at Capilano University to inquire about
course, PADM 205. Students and employers tell us that space availability.
they get more out of the course when taken for credit.
All credit students will complete short assignments Register at:
during the course. h�ps://www.civicinfo.bc.ca/event/2021/MATI-AC
Interna�onal Ins�tute of Municipal Clerks (IIMC) Fees
The IIMC grants the professional designa�on known The fee per par�cipant is $1500 plus GST. LGMA members
as Cer�fied Municipal Clerk (CMC). To earn the CMC are en�tled to a discounted rate of $1100 plus GST. Upon
designa�on, you must have the educa�on and per�nent comple�on of this MATI® course, the LGMA will provide
experience required by the IIMC. a reimbursement to your organiza�on for this member-
preferred rate. If you have any ques�ons, please contact
Each of Capilano University’s Local Government office@lgma.ca. This is an all-inclusive fee, which will
Program courses (including all Capilano MATI® courses) cover tui�on and course materials. The fee can be paid
is accepted by the IIMC towards the CMC designa�on on-line by credit card at the �me of registra�on or by
when taken for credit. sending a cheque to:
Local Government Management Associa�on of BC
MATIs offered through Capilano University each Financial & Program Administra�on
provide 30 points of the total required 60 IIMC points. Suite 710A - 880 Douglas Street
For more details on Capilano University courses and Victoria, BC V8W 2B7
IIMC requirements, contact Alison McNeil at Capilano
University (amcneil@capilanou.ca) and visit the IIMC
Refund Policy
website at www.iimc.com.
Refunds will be processed un�l March 30, 2021 subject
to a $50 LGMA administra�on fee. A�er March 30, 2021
no refunds are provided; however, registra�on may be
transferable to another qualified candidate.
5
FUNDING ASSISTANCE AND FACULTY
Board of Examiners Cer�ficates and Scholarships For further informa�on on the Board of Examiners, please
M
ATI® AC par�cipants will be eligible for a scholarship visit the Board of Examiners’ website or email:
from the provincial UBCM Commemora�ve bcboardofexaminers@gov.bc.ca.
Scholarship fund. Those interested in a scholarship
may apply by submi�ng a scholarship applica�on to the
Board of Examiners. Applica�on forms are available on-line
from the Board of Examiners website, or search for Local
Government Staff and Development on the Government of
BC website www2.gov.bc.ca.
If you are working towards cer�fica�on from the Board of
Examiners, please note that MATI® AC, when taken as
a credit course, will be accepted as an Elec�ve for the
Provincial Board of Examiners’ cer�fica�on. For this
reason, the Board will award credit students with higher
scholarships than non-credit students.
MATI® ADVANCED COMMUNICATION SKILLS – GUEST FACULTY TEAM
Paul Murray Principal, Brentwood Advisory Group, MATI® AC Chair
Paul Gipps Chief Administra�ve Officer, City of West Kelowna, MATI® AC Mentor
Jan Enns Consultant and Trainer, Jan Enns Communica�ons
Allison Habkirk Town Planner, Educator and former Mayor, Allison Habkirk Town Planning
John Leeburn Consultant, former CAO (re�red), and Capilano University Instructor
Jason Lum Chair, Fraser Valley Regional District and Councillor, City of Chilliwack
Jamie McEwan Planner, former Councillor, and Capilano University Instructor
Madeline McDonald Chief Administra�ve Officer, Village of Harrison Hot Springs
Norm McInnis Chief Administra�ve Officer, District of Sooke
Alison McNeil Instructor and Chair, Local Government Programs, Capilano University
Julie Rogers Communica�ons Manager, District of Sechelt
Peter Sparanese Chief Administra�ve Officer, City of Abbotsford
Lou Varela Chief Administra�ve Officer, District of Oak Bay
Mairi Welman Principal, Welman Communica�ons
If you have any ques�ons, please contact:
Alison McNeil, Chair, Local Government Programs,
Capilano University
2055 Purcell Way, North Vancouver, BC, V7J 3H5
Phone: 604-990-7907
Email: amcneil@capilanou.ca
www.capilanou.ca/local-govt/
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