AIRVENTURE OSHKOSH 2019 - EXPERIMENTAL AIRCRAFT ASSOCIATION - JULY 22-28 EAA.ORG/AIRVENTURE - SELLING ADMISSIONS, MEMBERSHIPS, CAMPING
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AirVenture Oshkosh 2019
July 22-28 EAA.org/AirVenture
EXPERIMENTAL AIRCRAFT ASSOCIATION
Selling Admissions, Memberships, Camping
Welcome Admission Volunteers to Oshkosh 2019,
Celebrating 50 years in Oshkosh!
The EAA fly-in was first held in Milwaukee, Wisconsin, in 1953. In 1959, the event moved to
Rockford, Illinois, where it was held annually through 1969 before coming to Oshkosh. EAA
moved its permanent headquarters from the Milwaukee area to Oshkosh in 1983.
Founder Paul Poberezny saw Oshkosh as the perfect place to bring together aviation
enthusiasts. Over 50 years, nearly every significant aircraft type in the world has landed on
the runways at Wittman Regional Airport to be part of the EAA fly-in. More important are the
stories of the people who have become part of this event and the legacy of what is now known
simply as Oshkosh. We celebrate that in 2019.
The Oshkosh airshow has grown and changed in its 50 years in Oshkosh, but one thing
remains the same. Volunteers like you remain at the heart of the celebration. As an
AirVenture Oshkosh admissions volunteer, you are an important ambassador to EAA
members and guests throughout the week. The expert welcome and care you give to each
and every person helps them feel right at home.
We value your ideas and suggestions, so please be sure to share them with your building
Chairman or your EAA staff Liaison. While we cannot implement every suggestion, we
appreciate your ideas and will consider each of them as opportunities for improving our
operations in years to come.
Founder Paul Poberezny aimed to make EAA a family organization from the start, involving
not just the wives but the kids as well. As volunteers in the admission area, many of you
become like family. We look forward to working with you and welcome you back to your
Oshkosh home.
Thank you for all your hard work! Have a great week, have fun and celebrate!
Chris Jovaag Eric Cernjar
AirVenture Admissions Staff Liaison EAA Membership Marketing Manager
AirVenture Admissions Staff Liaison
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Oshkosh AirVenture 2019 – July 22-28, 2019
Volunteer Quick Start Guide
Admissions/Membership/Camping
Table of Contents
Transaction Basics………………………………………………………Pgs 4, 5
Admission Pricing……………………………………………………….Pg 6
Membership Pricing…………………………………………………….Pg 7
Camping Transaction……………………………………………………Pg 8
Very Important “Stuff”…………………………………………………Pgs 9, 10
Airshow Highlights……………………………………………………….Pgs 11,12
Admission Notes…………………………………………………………..Pgs 13,14
Exhibits…………………………………………………………………………Pg 15
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Oshkosh AirVenture 2019 – July 22-28, 2019
This training guide is the companion piece to the training videos.
This training guide is only part of the story. Be sure to view the seven training videos that are at
https://www.eaa.org/en/airventure/support-and-volunteer/volunteer-admission-training . If your
computer meets the requirements and you are unable to view the videos, you can try downloading by
right clicking on the link and saving it to your computer. Each video is approximately 10 to 12 minutes
and will require a good internet connection. Videos will also be available during your onsite training
but it is strongly recommended that you view the videos prior to arriving at AirVenture. Video topics
include: Signing up a new member, camping transactions, member and nonmember admission sales,
miscellaneous item sales, cash handling techniques and handling an advance purchase transaction.
This Training Guide is also available at the same location online. The videos you are viewing will be
used from year to year, so you may notice the rates you see in the videos may not match the rates
you see on your screen at the show. No worries. The rates you see on your computer screen will be
updated and accurate for that year.
1. Member transaction
2. Nonmember transaction
3. Advance Purchase
4. New Member Join transaction
5. Managing your cash drawer
6. Member camping transaction
7. Miscellaneous transaction
Transaction Basics - AirVenture Admissions
There are several steps or components to selling memberships and admissions through EAA’s
AirVenture Admission system, but don’t worry – relax and be happy! Just pay attention to the
screens and the messages. The system is user friendly and will walk you through the transactions as
you talk to your customer. Follow the same order for all your transactions to reduce possible errors
and to be as efficient as possible.
All transactions start with greeting your customer and welcoming them to AirVenture 2019!
Next, determine the customer’s needs or wishes. Members always get the best rate, so ask if they
are an EAA member. Most members will have their EAA member card, but if they do not have their
card, you may use a photo ID to search the database and confirm if they are a current member. If
they are not yet a member, they may join with you at the gate and get EAA membership admission
rates.
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Oshkosh AirVenture 2019 – July 22-28, 2019
Here is what your main menu will look like. Select the appropriate square to begin the transaction – Member
Purchase, Nonmember Purchase or Join a New Member:
Admissions may be purchased by members and nonmembers alike. The pricing is set so that
members always receive the very best price on their tickets. Very often, it is more cost effective for a
nonmember to join, then purchase tickets at the member rate. AirVenture Admissions automatically
calculates this for you.
As you follow the screens, you will see that each screen uses the rules and policies appropriate for your specific
transaction. You should be familiar with the rules, but the screens will help as you learn. As you make your entries,
it is important to use the correct fields. For example, during a nonmember transaction, entering each admission
purchased into the correct category ensures an accurate price comparison between a member or nonmember
purchase.
If you made errors or your customer changes their mind during the transaction, correct the error on the screen or
press the escape key to go back and re-enter the transaction correctly.
Once you have completed the data entry, you will move to the financial portion of the transaction. Determine the
form of payment and complete the process of either a credit or a cash transaction. Once receipts and credit cards
or change have been returned to the customer, be sure to CLOSE THE CASH DRAWER! Proceed to the selection
and distribution of admission bands only after the drawer is closed. If an error is discovered once the financial
portion of your transaction has been completed, your transaction will need to be voided. Call a co-chair to assist
you with this transaction!
Use the transaction summary screen as a checklist when selecting the items for distribution. All adults should
receive an adult wristband. Students (6-18 years) receive a student band. Children 5 and under receive a free
child’s wristband. Some additional complimentary items will be included on the transaction summary list, including a
map, brochure(s), an InfoGuide, forums schedule or a member button. EAA member buttons are always important,
since AirVenture is our EAA member convention – and we want to see every member sporting an EAA member
button!
Don’t miss an opportunity to upgrade a nonmember to EAA member status.
Use the screen tools as well as your sales skills to make it happen for your customer.
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Oshkosh AirVenture 2019 – July 22-28, 2019
2019 Oshkosh Admission Rates
Sunday: (7/28) Member - $19, Guest - $19, Student - $10, Nonmember - $24, Student - $13, Veteran - $24
EAA Parking lots for Auto or Motorcycle: $10 per day or $60 per week
* Members may purchase up to 14 days of admission passes or 2 weekly admissions at member rates.
* Weekly amount shown is for the week. Weekly pass rates decrease during the week of AirVenture 2019.
* Weekly rates are not available for nonmembers since it is less expensive to join EAA and receive member pricing.
* Special pricing is available for veteran and spouse, active duty, retired military or National Guard.
Join EAA!
EAA Member Benefits - $40 per year or $99 for three years includes:
*Discounted rates on AirVenture admissions, deals on food, merchandise, airplane rides
and more at AirVenture 2019!
*12 months subscription to Sport Aviation magazine!
*Free year-round access to over 300 museums across USA, including EAA’s AirVenture
Museum!
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Oshkosh AirVenture 2019 – July 22-28, 2019
Annual EAA Membership Rates
*Family membership includes spouse and dependent children under the age of 18. DOB is require
for any children.
*Digital subscriptions are included with all EAA memberships. Digital-only subscriptions are
available for all members. Going digital saves International members the additional mail charge.
Additional Membership Notes
Take care when entering a new member’s address information. This is where they will get their magazine
and new member materials! Note that country is at the top – be sure to change that drop-down if your member
is International. Always ask for email – this is an excellent way for EAA to keep in touch.
EAA Lifetime Membership – The same as a current EAA member, except their membership is paid for life
and they will have a different card.
EAA Century Club – A lifetime member who also receives courtesy camping and admission for himself and
his immediate family. They will have a letter from EAA and must present their letter, their membership card
and photo ID for verification. Fill out the form, have the member sign and date it. Put it in the cash drawer or
to a co-chair. If they have forgotten their letter, there are duplicate forms for them. Ask a co-chair for
assistance!
AirVenture Specials - Automatic Renewal – Members save $4 and get a Jupiter Bluetooth speaker.
Join or renew EAA for 3 Years at $99 Membership - Members save $21 on a 3-year membership – plus
they save another $4 if they sign up for automatic renewal! New members get a Jupiter Bluetooth speaker!
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Oshkosh AirVenture 2019 – July 22-28, 2019
EAA Camping – For EAA members only!
One of the most popular ways to experience EAA AirVenture Oshkosh is to camp, whether it’s drive-in camping in
Camp Scholler or setting up your tent under the wing of your own airplane. You are located right on the AirVenture
grounds and a part of the unique community of aviation enthusiasts.
Pricing – Basic Camping
A three-day minimum is required and at least one person in your party must be an EAA member.
Cost: Camping (basic site): $28 per day (3 night minimum). Campers pay for their camping from the day they
secure the site through the last night of AirVenture, July 28th 2019.
Campers leaving prior to the end of AirVenture may receive a refund upon check-out, less the three-day
minimum. Check-out time is noon each day. Those departing after noon will be charged for an additional day.
Just like the admission sales screens, AirVenture Admission camping screens walk you through the camping
transactions. There are special rules and procedures for each campground, so be sure to take notes at training
and familiarize yourself with these.
To start the camping transaction, select EAA member or F1 from the main screen. You will be prompted on
whether or not this is an advanced purchase camping. If so, select “Yes”. If not, select “No”. Enter the number
on the next camping credential. You will be prompted for this number twice. Enter it carefully and do not
memorize it! The credential number will determine the refund amount on checkout.
AirVenture admissions will charge the correct amount for camping on that day. If your customer came in on a
different day and should be charged for an additional stay, change the date.
Next, advance to the admission screens, if needed, to complete the transaction. Once you have completed the
data entry, you will move to the financial portion of the transaction. Determine the form of payment and complete
the process of either a credit or a cash transaction. All camping transactions are printed out on the camping
credential. If an error is discovered once the financial portion of your transaction has been printed or completed,
your transaction will need to be voided. Call a co-chair to assist you with this transaction.
Use the transaction summary screen as a checklist when selecting the items for distribution. All adults should
receive an adult wristband. Students (6-18 years) receive a student band. Children 5 and under receive a free
child’s wristband. Some additional complimentary items will be included on the transaction summary list,
including a map, brochure(s), an InfoGuide (camping guide is included), forums schedule or a member button.
In addition, campers receive,
Camping Credential – this is a permit allowing the member to camp in an EAA campground, including Camp
Scholler, Transient Aircraft Camping (N40), Showplane and South40, Homebuilt and Ultralight Campgrounds. All
transactions are rung on the camping credential and the credential must be surrendered to receive a refund on
check-out. Credentials also act as a car pass in Camp Scholler and should be affixed to the lower left of the
windshield any vehicles entering the Camp Scholler gate. Never stick a credential to the windshield of an
airplane!
Tent Pass – This identifies the site as legally registered. The tent pass should be visible at all times, even when
the member is away from their campsite.
Receipt Copy – This green paper is the camper’s permanent receipt for their transaction. The receipt can also be
used as membership verification during the show if the camper has joined or renewed while registering for
camping.
A limited number of improved sites (water and electric) are available in Camp Scholler for $67 per
night, payable from the time the site is reserved, through the end of the show with no refunds.
These sites are usually sold-out by the Tuesday prior to AirVenture.
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Oshkosh AirVenture 2019 – July 22-28, 2019
New and returning volunteers alike, please take the time to
to review some very important items for AirVenture 2019!
Free admission to Oshkosh residents – Monday July 22. As a thank you to Oshkosh residents for welcoming
the aviation world to their city for the past half-century, Oshkosh residents receive free admission all day on
Monday! Residents may print their tickets online or come to the gate. Be sure to check ID to ensure Oshkosh
residency. Scan advanced sales or enter the number of free admissions into AirVenture Admissions under F5,
Exchange Passes. Tickets may not be exchanged for another day. Monday tickets will not reduce the price of a
weekly admission ticket if purchased.
PreAirVenture Restrictions - From Thursday, July 18th through Sunday July 21st there will be strict enforcement of
access to restricted areas of the grounds, including Exhibit Buildings, Fly Market, Outdoor Exhibits and Aviation
Gateway Park. To ensure safety while exhibitors set up, only credentialed exhibitors and vendors will be allowed in
the restricted areas between the hours of 8am to 6pm. At 6pm the gates will be locked.
Attendees will not need wristbands until Sunday, July 21st however they will not be able to enter the
restricted area from Thursday July 18th until the morning of Monday, July 22nd.
Entry at the Main Gate will be prohibited (to all traffic) through Saturday, July 20th.
Main Gate South admission sales will be open Saturday, July 20th. Pedestrians wishing to enter the grounds
on Saturday may use pedestrian gate 31.
Veterans and active military get a deep daily discount! (Sorry, no weekly rates apply.)
Student admission is discounted compared to years past. In 2018 a student weekly was $63. This year it is $47.
.Member Incentives for 2019
Join EAA and get a Jupiter Bluetooth speaker. Members take their receipt to the EAA Welcome Center!
Sign up for Automatic Renewal and get a $4 discount AND a Jupiter Bluetooth speaker. (at the Welcome
Center) What is automatic renewal? Members using credit card for payment can have their membership
automatically renewed each year. This keeps their membership going automatically by charging their card
annually. They’ll enjoy uninterrupted service and never miss a magazine again! Members are notified prior
to their renewal charge. Members may opt out of this program at any time with no penalty.
3 Years of EAA Membership only $99! Save $21 for three years of membership!
Everyone can win selling EAA Memberships! Ask your chairperson about the NEW 2019 Volunteer Membership
Sales contest! Everyone can win!
Digital Edition of Sport Aviation - Sport Aviation magazine is available to all members in printed or digital format.
The membership screen automatically defaults to receiving both. If you click on “Digital Subscription Only”, the
member will not receive the printed version. You may want to suggest International visitors consider the digital
version to save on postage. Postage for Canadian members is $11 per year and all other International members
pay $26 per year. Be sure to collect the member’s email address when signing them up for digital-only format.
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Oshkosh AirVenture 2019 – July 22-28, 2019
The 2-day Admission Special is back – A special two-consecutive-day nonmember admission of $80 will be sold
again online for AirVenture 2019. Tickets can be purchased before or during the event, but must be purchased
online. Be sure to provide consecutive day admission bands when redeeming these tickets.
Sunday tickets are reduced – Because there are no evening activities on Sunday July 28, Sunday admission price
is reduced. Be on the look-out for Sunday advanced purchase tickets. They may be redeemed for Sunday
admission only - or used towards the purchase price of another day’s ticket.
Members save on AirVenture programs - Program prices are $7 for members and $10 for nonmembers. For any
advanced sales, once you scan the sheet please draw a line though the bar code or throw the scan sheet away.
Special Veteran’s Pricing – Special daily Veteran pricing is offered again for 2019. (Sorry, no special Veteran
weekly rates.) This rate is offered to Veterans and active military as well as members of the National Guard and
their spouses. Thank them for their service!
Next Day Exchange passes – A current day’s wristband is required for entry to the grounds at all times. However,
beginning at 4:30pm each day, a visitor seeking admission will be sold a current day’s band but they will also be
given a special exchange ticket to be exchanged for an admission band the next day at no charge. This exchange
pass is transferable. Volunteers should keep track of all “next day” passes given out. Signage at gates will inform
attendees about this policy.
Member Card Format - Cards will have either a printed expiration date or a sticker expiration date. Either is good.
If you order a replacement card, the card will come with a printed expiration date.
PCI Compliance – The Payment Card Industry (PCI) requires EAA’s adherence to credit card handing procedures.
Requirements are the same as last year, but be sure to cover this with your Chairperson and acknowledge that you
have been advised prior to handling any transactions.
Champion Decals and Member Buttons– A limited supply of dated collectable Champion Decals and EAA
member buttons are available for distribution to members. You will find that members look for these from year to
year.
We are proud to announce that we are Rodent Free! The software, that is! The AirVenture Admissions software
has been optimized for operation without the use of a mouse. There are keyboard shortcuts and hotkeys for every
action. Be sure to make note of these as you watch the training videos, to make your job faster and easier!
Representing EAA
Volunteers, although not “official” representatives of EAA policy, Volunteers are, in the eye of our visitors,
representing EAA and AirVenture. Be sure your appearance and actions meet the high standards of our respected
organization. AirVenture is the world’s greatest fly-in and perhaps the most impressive event run by volunteers.
Your helpful and cheerful attitude will maintain that tradition. Thank you!
Handling disputes - If a problem arises that you can’t resolve easily, pass it on to the nearest co-chairman for
resolution. We want you to enjoy your time volunteering and share your enjoyment with our visitors and other
volunteers. Remember that AirVenture exists because of our visitors, so we all look for a quick and pleasant
resolution.
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Oshkosh AirVenture 2019 – July 22-28, 2019EAA is marking the 50th consecutive year of its
annual EAA AirVenture Oshkosh fly-in convention in
Oshkosh in 2019. As a thank you to Oshkosh
residents for welcoming the aviation world to their
city for the past half-century, Monday is free to
Oshkosh residents. There will be additional special
offers for community members and additional ways
to engage in this historic milestone.
A roster of the most legendary American military
aircraft in history, from iconic World War II airplanes
to today’s most sophisticated flying machines, will be
flying and on display this summer at EAA AirVenture
Oshkosh 2019. EAA’s activities are being planned in
conjunction with the U.S. Air Force Air Combat
Command, EAA Warbirds of America, and individual
aircraft owners. F-16 Viper and F22 Raptor
Demonstration Teams will take part in heritage flights
during the daily airshow.
The Opening Night Concert with The Fray and
Animal Years, kicks off the start of AirVenture right
after the air show. The Fray’s hits include “How to
Save a Life,” which spent more than a year on the
Billboard Hot 100 chart, and “Over My Head (Cable
Car)” as well as the single “Singing Low.” Animal
Years was named a “Band to Watch” by Rolling
Stone magazine in December 2017.
Apollo 11 command module pilot Michael Collins will
be the featured guest as EAA AirVenture Oshkosh
2019 commemorates the 50th anniversary of the
Apollo 11 mission, which in July 1969 marked the
first time men landed on the moon and returned
safely. Collins will be will be joined by fellow Apollo
astronaut Joe Engle during the evening program at
Theater in the Woods on Friday, July 26, hosted by
four-time space shuttle astronaut Charlie Precourt.
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Oshkosh AirVenture 2019 – July 22-28, 2019Honor Flight VI Fly-In Theater
EAA, American Airlines, and Old Glory Honor Flight
are pleased to announce the sixth annual Yellow
Ribbon Honor Flight as part of EAA AirVenture 2019.
This popular event will take place on Friday, July 26,
departing early in the morning from Wittman
Regional Airport and returning early that evening,
following the afternoon air show.
The Honor Flight will arrive back at AirVenture
grounds at 6:30, Friday July 26. Family members of
attending veterans will be receiving wristbands and
parking passes through the mail from Northeast
Wisconsin Old Glory Honor Flight organization. If a
veteran family member has any questions or
concerns, direct them to the Veterans Information
booth at the Main Gate.
Theater in the Woods KidVenture
Located at Pioneer Airport across from the
AirVenture Museum, KidVenture allows young
people to explore aviation from several different
fronts. They earn FAA credit toward an A&P
certificate through hands-on building projects, learn
how to fly a radio-controlled airplane, modify a wing
on a computer then find out how well it flies, and
even see what it's like to land on Mars - making it a
out-of-this-world experience.
Highlights include eight A&P booths where kids learn
basic building skills as well as Condor flight
simulators and Kiddie Hawk flight trainers.
KidVenture is open Monday through Saturday from 9
a.m. to 3:30 p.m., and Sunday from 9 a.m. to 2 p.m.
Shuttles run throughout the day between the Bus
Park and the Museum.
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Oshkosh AirVenture 2019 – July 22-28, 20191. Never put anything under the cash drawer.
2. Always write your name and “VOID” on any voided transactions.
3. Remember to have the customer sign the charge receipt.
4. Look at each exchange ticket. Report any suspected counterfeit to a co-chair but don’t
confront the customer.
5. Remember to place all bills in your cash drawer face up and facing the same direction. This
will help you, the next person to use your station and the people who count the money.
6. Keep the member’s card, license and/or credit card in your hand until you return it to the
customer. Don’t leave it on the keyboard, your table or counter where they could blow away or
be forgotten.
7. Only a co-chair may issue a charge credit or a cash transaction void.
8. Listen to veteran volunteers for tips to help you have more fun.
9. AirVenture 2019 is all about airplanes, but don’t just “wing” it. If you don’t know that answer,
ask someone who does.
10. A warm friendly smile will go a long way in breaking down any barriers.
11. Check for a bulletin board in your building for any last minute changes and notices. Be sure to
check it each shift.
12. To avoid spills and damage to equipment do not take food or beverages to your computer
station.
13. Monitor your supplies (receipt paper, wristbands, change, membership materials, programs,
etc) so that you don’t run out.
14. If a customer wishes to enter the grounds on Sunday, July 21, sell them admission for Monday
July 22. Please advise your customer not to lose the admission band - so they can use it again
on Monday.
15. Commercial Exhibitors wishing to purchase memberships or admissions should be referred to
the Exhibit Manager’s office a convention headquarters for proper handling.
16. There may be sponsors that are give special rates. Look for that information to be posted in
the in the sales area or ask a co-chair.
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Oshkosh AirVenture 2019 – July 22-28, 201917. ATM users who experience difficulty with an ATM transaction should be instructed to contact
the banking institute that issued their card. If immediate assistance is required, have a co-
chair contact the Finance Office.
18. The museum is an excellent value with family pricing. There are lots of airplanes, great
displays, special attractions, air conditioning, flush toilets and a gift shop. Museum admission
is included with AirVenture admission, but if someone does not seem prepared to spend the
what it takes to get out on AirVenture grounds, suggest they go to the museum for the day
instead and enjoy!
19. AirVenture visitors who have parked their aircraft on the grounds may need to get into the gate
for departing Oshkosh. There is a form for that! As a co-chair for assistance.
20. A bank of terminals will be available at the EAA Welcome Center – free to members only.
There are also WiFi hot spots around the grounds.
21. Those flying the B17 will have received information in the mail if they pre-purchased a ride.
Admission bands are not included with the price of a flight. The B17 will depart from Appleton
(Outagamie Regional Airport). Passengers will catch a bus on the AirVenture grounds for
Appleton. They should check in the B17 trailer, located in the Warbird area.
22. Relax and enjoy your volunteer time!
23. And Remember – No Mouse Needed! The program has been keyboard optimized
no action requires a mouse. If you have questions, ask your co-chair to show you the
keyboard shortcut.
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Oshkosh AirVenture 2019 – July 22-28, 201915 | P a g e Oshkosh AirVenture 2019 – July 22-28, 2019
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