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THE PREMIER CONFERENCE FOR POLICE, FIRE, AND MEDICAL DISPATCH
Aria Resort and Casino
Las Vegas, Nevada
18
April 24–26, 2018
//
PRE-CON QUICK GUIDE
SATURDAY, APRIL 21
8:30 AM–5:30 PM
Pre-Conference Workshops
WELCOME TO SUNDAY, APRIL 22
8:30 AM–5:30 PM
Pre-Conference Workshops
NAVIGATOR18
THE PREMIER CONFERENCE FOR POLICE, FIRE, AND MEDICAL DISPATCH
MONDAY, APRIL 23
8:30 AM–5:30 PM
Pre-Conference Workshops
6:30 PM–9:00 PM
Gala Reception in the Exhibit Hall
Being ALL IN is a choice we each make every day. It means betting on yourself
CONFERENCE QUICK GUIDE
and your agency while relying on your training as you strive for excellence
when handling emergency calls and relaying scene information to field per- TUESDAY, APRIL 24
sonnel. Amp up that drive by making the choice to throw all of your chips
8:30–10:30 AM
in and attend NAVIGATOR where you’ll gain enhanced skills and expertise, Opening Session:
discover the latest tools and technology, and enjoy the opportunity to feel Keynote Speaker
Instructor of the Year Award
refreshed and inspired.
ACE Presentation
Dispatcher of the Year Award
The staff at IAED is betting on the house when it comes to offering our mem- 10:30 AM–12:30 PM
bers six days of education, inspiration, and community building at NAVIGA- Exclusive Exhibit Hall Hours
TOR. You have our promise that you will receive some of the most fulfilling and 10:30 AM–4:15 PM
rewarding experiences of your career as you mingle with like-minded emer- Exhibit Hall Hours
gency responders while learning from seasoned professionals. 11:30 AM–12:30 PM
FREE Box Lunch in Exhibit Hall
We have carefully selected presenters and courses to address the challenges
Fast and Flexible POLICE Dispatching
12:30 PM–5:30 PM
you face each day. We encourage you to take full advantage of this opportuni- Conference Sessions
ty and leave the conference with an even greater commitment of being ALL IN 6:30 PM–9:00 PM
as you strive to make every day the best it can be while protecting and serving Attendee Party (21+)
your community.
WEDNESDAY, APRIL 25
Give your emergency dispatch center the 8:00–9:00 AM
Exclusive Exhibit Hall Hour and
tools it needs to handle 911 calls efficiently FREE Breakfast in Exhibit Hall
and accurately. ProQA® with the Police CONTACTS
8:00 AM–3:30 PM
Priority Dispatch System™—just updated Exhibit Hall Hours
with major enhancements—is faster and SPONSORING/EXHIBIT INFORMATION REGISTRATION INFORMATION
more flexible than ever, giving you the Nikele Schwendiman 888.725.5853 8:30 AM–5:15 PM
801.359.6916 ext. 234 Conference Sessions
information you need, when you need it.
ProQA helps you dispatch smarter, always 12:30–1:30 PM
PROGRAM INFORMATION GENERAL INFORMATION
prioritizing officer safety. F O R P O L I C E Nikele Schwendiman 800.960.6236
Exclusive Exhibit Hall Hour and
FREE Box Lunch in Exhibit Hall
801.359.6916 ext. 234
7:00 PM–9:00 PM
SEE IT IN ACTION. REQUEST A DEMO AT ACE Reception (By Invitation Only)
prioritydispatch.net.
SCAN IN! THURSDAY, APRIL 26
TO GET YOUR CDE CREDITS 8:00 AM–12:45 PM
(Scan your badge in your classroom) Conference Sessions
1:00 PM–2:30 PM
Closing Lunch:
©2017 IAED™ Salt Lake City, Utah, USA. All intellectual property rights reserved. Protections provided under U.S. and International Conventions on Intellectual Property Keynote Speaker
Rights make it illegal to duplicate anything from this material, in whole or in part, and in any form, without the express, prior, written consent of the IAED. In addition to
any corporate logos and caduceus, the following trademarks or service marks of the IAED may apply: International Academies of Emergency Dispatch®, IAED™, Medical Dr. Jeff J. Clawson Leadership Award
Priority Dispatch System™, Fire Priority Dispatch System™, Police Priority Dispatch System™, MPDS®, FPDS®, PPDS®, Priority Dispatch®, Priority Dispatch Corp.™, PDC™,
Priority Dispatch System™, PDS™, ProQA®, AQUA®, LowCode®, Emergency Communication Nurse System™, ECNS™, ED-Q™, EMD-Q®, EFD-Q™, EPD-Q™. ECN of the Year Award
Research Poster Winner Presentation
prioritydispatch.net/proqa | 801.363.9127 navigatorconference.org ALL•IN 3
EVENTS & REGISTRATION HOTEL AND TRAVEL
Fun, inspiration, and networking are all an important part of the NAVIGATOR experience Making it easy and comfortable for you is important to us
EVENTS
GALA RECEPTION
MONDAY | APRIL 23
6:30–9:00 PM
FREE EVENT
Exhibit Hall
Sponsored by: TriTech Systems
OPENING SESSION
TUESDAY | APRIL 24
8:30–10:30 AM
Opening Session:
Keynote Speaker: Carey Lohrenz
Instructor of the Year Award
ACE Presentation
Dispatcher of the Year Award
ATTENDEE PARTY
TUESDAY | APRIL 24
6:30–9:00 PM
TICKETS: $20
Jewel Nightclub (Must be 21+)
ACE RECEPTION
WEDNESDAY | APRIL 25
7:00–9:00 PM
BY INVITATION ONLY
Sponsored by: OnStar
CLOSING LUNCH CONFERENCE HOTEL
THURSDAY | APRIL 26
1:00–2:30 PM
ARIA RESORT & CASINO
3730 South Las Vegas Boulevard
NAVIGATOR ONLINE:
TICKETS: $15 Las Vegas, NV 89158
Keep up to date by checking out our website
Keynote Speaker: Mack Dryden General Inquiries: 702.590.7111
Dr. Jeff J. Clawson Leadership Award Reservations: 866.359.7757 navigatorconference.org
ECN of the Year Award Online Reservations (Preferred)
Research Poster Winner Presentation https://aws.passkey.com/go/NAEMD2018
SPECIAL NAVIGATOR ROOM RATE:
REGISTRATION INFORMATION
Stay at the Aria for an exceptional $189 per night (single or double).
Rooms at this price are limited and will go fast. A discounted resort
REGISTER ONLINE NOW!
fee of $20 will be applied to each reservation.
ONLINE ROOM RESERVATIONS:
FULL CONFERENCE PASSPORT: $570 3–DAY CONFERENCE PASSPORT: $540 Online reservations are quick and easy by following the link below:
https://aws.passkey.com/go/NAEMD2018
Full conference passport includes:
1–DAY CONFERENCE PASSPORT: $210
· Opening and closing keynotes NAVIGATOR AIRFARE RATES
· NAVIGATOR padfolio ATTENDEE PARTY: $20
·
·
Exhibit hall access
Attendee party at Jewel Nightclub CLOSING LUNCH: $15
Southwest Airlines—book your flight through SWABIZ and use
Company ID 99797040 https://www.swabiz.com/flight/
PREPAY
· Breakfast in the exhibit hall
BEFORE APRIL 1, 2018
· Two box lunches and the Closing Lunch EXHIBIT HALL GUEST PASS: $85 GETTING TO THE HOTEL
TO GET YOUR FREE
· Opening Gala drink ticket NAVIGATOR T-SHIRT!
·
·
Attendee Party drink ticket
Transportation for the communication center tours
DISCOUNTS (ONE PER PERSON) McCARRAN INTERNATIONAL AIRPORT
Distance from airport: 2.9 miles (approximately 11 minutes)
· Access to more than 125 CDE sessions ACE Center Discount: $100
Estimated taxi/Uber fare: $12–30 USD (one way)
· Earn up to 24 CDE hours Group Discount (3+ from a single agency) $70 18
IAED Member Discount $40 Estimated shuttle fare: $20 USD (one way); must reserve
NENA Member Discount $30 https://www.supershuttle.com/locations/lasvegaslas
4 ALL•IN NAV2018 navigatorconference.org ALL•IN 5
FREE
GALA RECEPTION
THANK YOU! FOR OUR ATTENDEES
TO OUR Sponsored by:
PARTNERS AND SPONSORS
EXHIBIT HALL HOURS
PARTNER MONDAY, APRIL 23
FREE GALA RECEPTION IN THE EXHIBIT HALL
6:30–9:00 PM
TUESDAY, APRIL 24
EXCLUSIVE EXHIBIT HALL HOURS
10:30 AM–12:30 PM
TUESDAY, APRIL 24
PLATINUM EXHIBIT HALL HOURS
10:30 AM–4:15 PM
TUESDAY, APRIL 24
FREE BOX LUNCH IN EXHIBIT HALL
11:30 AM–12:30 PM
WEDNESDAY, APRIL 25
GOLD EXCLUSIVE EXHIBIT HALL HOUR AND
FREE BREAKFAST
8:00–9:00 AM
WEDNESDAY, APRIL 25
EXHIBIT HALL HOURS
8:00 AM–3:30 PM
WEDNESDAY, APRIL 25
BRONZE EXCLUSIVE EXHIBIT HALL HOUR
AND FREE BOX LUNCH
12:30–1:30 PM
For information on becoming a partner or sponsor
please contact Nikele at 801.359.6916 EXT. 234.
6 ALL•IN NAV2018 navigatorconference.org ALL•IN 7
CERTIFICATION | APRIL 21–23 WORKSHOPS | APRIL 21–23
NAVIGATOR offers an array of IAED certification courses in one location Amp up your learning with intensive sessions to increase your in-depth knowledge on key topics
EMD-Q CERTIFICATION COURSE EFD-Q CERTIFICATION COURSE CYBERSECURITY AWARENESS IN THE PSAP WORKING ON A FULL HOUSE—HOW TO
8:30 AM–5:30 PM 8:30 AM–5:30 PM 8:30 AM–5:30 PM INCREASE WELL-PERFORMING TEAMS
2–DAY | APRIL 21–22 2–DAY | APRIL 22–23 1–DAY | APRIL 22 | $198 FROM PRE-EMPLOYMENT TO
$500 $500 Michael Ball OFF PROBATION
Brian Dale Gary Galasso The program serves as an opportunity for anyone involved in 8:30 AM–5:30 PM
This advanced course is for those involved with dispatch case This advanced course is for those involved with dispatch case public safety agency operations to gain basic working knowledge 1–DAY | APRIL 22 | $198
review, continuing education, or implementing and running a Quality review, continuing education, or implementing and running a Quality of cybersecurity and provides education on the activities that may Kevin Willett
Improvement Unit (QIU) for Emergency Medical Dispatch at a Improvement Unit (QIU) for Emergency Fire Dispatch at a currently affect the 911 industry. This course’s focus is to assist 911 operational Do you feel like your agency never gets a fair deal? You hire, you train,
currently licensed agency using an up-to-date version of the Medical licensed agency using an up-to-date version of the Fire Priority personnel in the understanding of the most common cyber threats and just as they look like they might stay ... they leave. The revolving
Priority Dispatch System (MPDS). Dispatch System (FPDS). associated with PSAPs and to provide general direction that may help door of dispatch has created a worldwide shortage of qualified or
avoid certain pitfalls in managing the technology of a 911 center. high-performing applicants. This full-day session is packed with ways
to improve your applicant pool, reach out to better candidates, and
ETC INSTRUCTOR EMD-Q CERTIFICATION COURSE fast track the hiring process so that you hire them before they give
CERTIFICATION COURSE ADVANCED FIRE/EMS DISPATCH
8:30 AM–5:30 PM up on you. Then, once you have them in your training program, what
8:30 AM–5:30 PM 2–DAY | APRIL 22–23 8:30 AM–5:30 PM are some proven ways to better educate, inform, and inspire them?
3–DAY | APRIL 21–23 1–DAY | APRIL 23 | $198 New employee engagement is essential, and our profession is not yet
$500 Chris Lienhardt
$450 great at the hiring, educating, and retention process. Okay, raise your
Chris Bradford NENA Advanced Fire/EMS Dispatch is an eight-hour, in-person hand if your agency is two or more people short. Is your hand up? If
Nancy Lockhart This advanced course is for those involved with dispatch case course designed to improve the skills, knowledge, and abilities it is, you need to join us for this information-packed workshop. What
Become certified as a basic emergency telecommunications review, continuing education, or implementing and running a Quality of fire and EMS dispatchers. In many cases, fire/EMS dispatchers happens in Vegas may change your agency!
instructor through this introductory training program from the IAED Improvement Unit (QIU) for Emergency Medical Dispatch at a are provided little training beyond that required to utilize protocol
and the National Emergency Number Association (NENA). The currently licensed agency using an up-to-date version of the Medical cards—this creates an environment in which dispatchers are not able
course fee includes the ETC instructor materials kit from Priority Priority Dispatch System (MPDS). to effectively anticipate operational conditions, use critical decision- "ALL IN" SUPERVISION
Dispatch Corp. and ETC instructor certification. making skills in regards to these incidents, or provide important and 8:30 AM–5:30 PM
EPD-Q CERTIFICATION COURSE timely information. This challenge is exacerbated by the fact that 1–DAY | APRIL 23 | $198
serious fire and EMS incidents are rare, especially for dispatchers and John Korman, Kevin Willett
8:30 AM–5:30 PM telecommunicators who operate in a joint-environment. Through this
2–DAY | APRIL 22–23 How committed are you to being the best trainer, lead, supervisor,
course, dispatchers will not only be able to learn vital information manager, or director? It’s time that you go “all in” and help ensure
$500 about fire and EMS dispatching concepts, they will also learn valuable that your agency gets the big payoff when you do. This skill- and
Angela Huddle tools and tricks to make essential decisions more quickly and to tool-filled class will show you how you can use no- or low-budget
This advanced course is for those involved with dispatch case improve their awareness and judgment when operating as fire and supervision and leadership tools to build an improved, renewed,
review, continuing education, or implementing and running a Quality EMS dispatchers. and refreshed workforce. We will show you proven morale and
Improvement Unit (QIU) for Emergency Police Dispatch at a currently performance boosters, along with things that you can do in the
licensed agency using an up-to-date version of the Police Priority workplace to build a more committed and energized team. Every
Dispatch System (PPDS). student will gain exciting ways to build up any staff to a level that you
will be proud to be a part of. This one-day course is perfect for any
trainer, shift lead, supervisor, or communication center manager.
8 ALL•IN NAV2018 navigatorconference.org ALL•IN 9
WORKSHOPS | APRIL 22–23 WORKSHOPS | APRIL 22–23
IAED RESEARCH WORKSHOP ProQA TRAINING COURSE CSI ProQA AND AQUA REPORTS ACTIVE ASSAILANT (AFTERNOON)
8:30 AM–5:30 PM 1:30–5:30 PM 8:30 AM–12:30 PM 1:30–5:30 PM
2–DAY | APRIL 22–23 | $120 1–DAY | APRIL 22 | $99 1–DAY | APRIL 23 | $99 1–DAY | APRIL 23 | $99
Greg Scott, Chris Olola, Isabel Gardett Meridith Jensen Ross Rutschman, Ken Hotaling Chris Knight
The IAED Research Workshop is for anyone who is interested in Technical training for Medical ProQA dispatch software provides This four hour workshop will focus on Universal and EMD-Q This four-hour class offers a more comprehensive look at the
taking a deep dive into their center’s performance and outcomes or intensive hands-on experience for dispatchers, managers, and QI Performance Standards. Lecture, group discussion, and call review will telecommunicator’s role in active assailant incidents than traditional
helping us learn more about the science of emergency dispatching. officers. be used to reinforce the standards. Questions regarding EFD and EPD courses offer. We’ll focus on the psychology of the active assailant,
If you have burning questions you’d like to answer about outcomes, are also welcome. Earn four hours of continuing education toward lessons learned from past events, how lessons learned have affected
effectiveness, protocol validity, personnel management, or any other ED-Q recertification. law enforcement response to these incidents, and how these changes
topic related to emergency medical, fire, or police dispatching, this is ACTIVE ASSAILANT (MORNING) in response affect the telecommunicator. We will cover in detail the
the place to be. Co-hosted by David Page from the UCLA Prehospital 8:30 AM–12:30 PM Active Assailant (Shooter) Protocol and provide the background
Care Research Forum and the IAED Research Team, the workshop will 1–DAY | APRIL 23 | $99 EXECUTIVE WORKSHOP behind the specialized questions and instructions it uses. This course
give you two days of learning and fun with a cohort of other dynamic Chris Knight 8:30 AM–12:30 PM will also discuss the telecommunicator’s ability to support the Incident
dispatch leaders. We’ll provide everything you need, from the basics This four-hour class offers a more comprehensive look at the 1–DAY | APRIL 23 | $99 Command role more effectively and how to plan for possible future
of research methods to the finer points of writing up a report. Plus, telecommunicator’s role in active assailant incidents than traditional Brian Dale, Jerry Overton incidents. (Warning: This class covers graphic and possibly disturbing
this year we’ll be focusing on a SPECIAL TOPIC: public perceptions courses offer. We’ll focus on the psychology of the active assailant, This strategic orientation to the Priority Dispatch System is for images and content.)
of emergency services and 911. You’ll have the chance to get involved lessons learned from past events, how lessons learned have affected managers, directors, chiefs, medical directors, and others involved
in an ongoing nationwide study that will provide insights you can use law enforcement response to these incidents, and how these changes in 911 center leadership (NOT for line dispatchers). Attendees will be
in your own agency. Be part of the solution: Help improve emergency in response affect the telecommunicator. We will cover in detail the introduced to fundamental Priority Dispatch System concepts and the
ADVANCED ProQA WITH HIGH PERFORMANCE EMD
dispatching and experience the excitement of discovery! Active Assailant (Shooter) Protocol and provide the background International Academies of Emergency Dispatch’s role in establishing 1:30–5:30 PM
behind the specialized questions and instructions it uses. This course standards, certifying dispatchers, and updating the protocols. Come 1–DAY | APRIL 23 | $99
ACE WORKSHOP will also discuss the telecommunicator’s ability to support the explore the scientific evidence on which the system is based, see Luke Barritt, Ivan Whitaker
Incident Command role more effectively and how to plan for possible how it’s best used, and find out the difference a quality improvement You know ProQA, but how well do you really know ProQA? Are
8:30 AM–12:30 PM future incidents. (Warning: This class covers graphic and possibly process will make. Participants will have a new appreciation for the you using ProQA to just check the boxes and fill the fields from one
1–DAY | APRIL 23 | $99 disturbing images and content.) critical relationship between the emergency communication center case to the next and looking for something more? Come hungry
Kim Rigden, Ing. Christof Constantin Chwojka and the entire public safety system. We’ll begin with a discussion of to learn how to use ProQA as the dynamic tool that it is, and leave
“We are what we repeatedly do. Excellence then is not an act time-proven EMD concepts for conserving resources and improving empowered to utilize advanced techniques and tricks for those cases
but a habit.” –Aristotle. Why shoot for ACE status? This ACE ADVANCED ProQA WITH HIGH PERFORMANCE EMD patient care and then learn how these concepts work equally well for where you need to enhance the service you are providing from the
communication center manager put it best: “The difference in our 8:30 AM–12:30 PM fire and police dispatching. hot seat rather than going through the motions. The course will
center since becoming an ACE is like day and night. Morale is up. 1–DAY | APRIL 23 | $99 take in-depth discussions from the High Performance EMD course
Recognition in the community is up. Productivity is up. Compliance Luke Barritt, Ivan Whitaker and combine them with carrying out the concepts using the ProQA
is second nature. Turnover is down. It's one of the best investments You know ProQA, but how well do you really know ProQA? Are you
ProQA AND AQUA REPORTING MODULE TRAINING Medical software. Topics covered will include reinforcement of Chief
of time we ever made.” ACE status ingrains pursuit of excellence using ProQA to just check the boxes and fill the fields from one 8:30 AM–5:30 PM Complaint selection rules, multiple/unknown count patients with fast
into your organization's culture and ensures that your center gets case to the next and looking for something more? Come hungry 1–DAY | APRIL 23 | $198 track codes, 1st party ineffective breathing, critical care instructions
the most out of the Priority Dispatch System. ACE brings specific, to learn how to use ProQA as the dynamic tool that it is, and leave John Hancock and other diagnostic tool usage, and much more.
tangible benefits to centers of all sizes. Come learn about these empowered to utilize advanced techniques and tricks for those cases Students will use a training database and learn through practical
benefits and discover the steps (including initial self-assessments) where you need to enhance the service you are providing from the application by filtering and generating their own reports using AQUA
necessary to apply for or renew ACE accreditation and effective hot seat rather than going through the motions. The course will and ProQA Paramount clients. We'll provide training laptops and a
THE NINE ECHO PROJECT: IMPLEMENTING A
ways to meet those requirements. Presenters Kim Rigden, Associate take in-depth discussions from the High Performance EMD course database to conduct practical guided exercises using a variety of COMPREHENSIVE TELEPHONE CPR PROGRAM FOR
Director of Accreditation and Ing. Christof Constantin Chwojka will and combine them with carrying out the concepts using the ProQA filtering techniques. We'll then interpret and evaluate reports data DISPATCH
review accreditation applications and offer advice on how to take Medical software. Topics covered will include reinforcement of Chief to aid in quality improvement and training decisions. This includes 1:30–5:30 PM
your team to the ACE level. Complaint selection rules, multiple/unknown count patients with fast detailed discussion on AQUA ACE reports. 1–DAY | APRIL 23 | $99
track codes, 1st party ineffective breathing, critical care instructions Ross Rutschman, Megan Craig, Petar Hossick, Brett Patterson
and other diagnostic tool usage, and much more. Improving cardiac arrest survival is a team approach. This workshop
ADVANCED AQUA SOFTWARE TRAINING
will assist dispatch agencies in forming a relationship with field
1:30–5:30 PM
SCAN IN! AQUA SOFTWARE TRAINING 1–DAY | APRIL 23 | $99
providers in an effort to increase sudden cardiac arrest survival in your
community. Topics will include: initial and continuing education for
TO GET YOUR CDE CREDITS 8:30 AM–5:30 PM Jose Rodriguez, Ken Hotaling EMDs; establishing a partnership with EMS providers; implementing
(Scan your badge in your classroom) 1–DAY | APRIL 23 | $198 Are you looking to enhance your quality assurance and quality a quality improvement cycle including data; and collection,
Meridith Jensen improvement programs? Struggling to get the information that will measurement, and feedback.
AQUA helps ED-Qs to apply the performance standards using simple help your agency advance the level of calltaker performance? Trying
tools, making case review more consistent and succinct. This course to develop meaningful continuing dispatch education programs that
will introduce users to all of the features and functionality of the address actual needs? Do you want to be the best you can be? Come
AQUA software. Participants will get hands-on experience learning join this course suitable for all skill levels as we show how data can COMM. CENTER TOUR
the steps to set up their AQUA databases from START (building be turned into meaningful action. This session will review many of MONDAY, APRIL 23
employee lists and case folders) to FINISH (moving, organizing, and the seldom used, high-value features of AQUA software. We will take REGISTER ONLINE
reviewing cases). Practice importing cases from Paramount into an in-depth look at the reports and filtering capabilities within the LIMITED SEATING
AQUA, reviewing cases (with recordings) in AQUA, accessing the program and discuss how to interpret and use that data to advance
reports in AQUA, and so much more! your agency's QA/QI program and CDE activities.
10 ALL•IN NAV2018 navigatorconference.org ALL•IN 11
OPENING SESSION
2018 KEYNOTE SPEAKER:
ATTENDEE PARTY CAREY LOHRENZ
Carey Lohrenz knows what it takes to win in one of the highest pressure, extreme environ-
ments imaginable: in the cockpit at Mach 2.
As the first female F-14 Tomcat Fighter Pilot in the U.S. Navy, having flown missions
worldwide as a combat-mission-ready United States Navy pilot, Lohrenz is used to
working in fast moving, dynamic environments, where inconsistent execution can gen-
erate catastrophic results.
The same challenges are found in business: markets change, customer needs evolve
and if you do not adapt quickly your company is at risk.
In her motivating and engaging keynote presentations, Carey shares her fascinating
experiences operating in one of the world's most challenging environments-an aircraft
carrier. She is uniquely qualified in the fundamentals of winning under pressure, reduc-
ing errors and overcoming obstacles. Her mastery of these fundamentals can help your
team triumph in this high-risk, time crunched world.
Carey Lohrenz's timely message about High Performing Teams and developing a Culture of
Learning is based on the best-practices of high reliability organizations. The process Prepare,
Perform, Prevail helps businesses manage risk while becoming a High Performing Organization.
This message resonates with diverse audiences at every level of the company.
Carey has been requested by name from some of the top Fortune 100 businesses. Her ability to connect with
both an audience and on a one-on-one level, coupled with her knowledge and experience in leading high-ˇperforming,
diverse teams, has made her highly sought after as a business consultant and speaker. Carey is a powerhouse in the field of
delivering engaging Leadership, High Performing Organizations and Diversity Training that directly impacts a company’s
ROI and bottom line. Her experience in the all-male environment of fighter aviation and her ability to pass on the Lessons
Learned in her career allow her to deliver insight and guidance from a credible platform on Women’s Leadership Issues.
Carey has delivered her leadership and strategy experience to such companies as Cisco, Dell, TEVA, Deloitte, Underwriters
Laboratories, Verizon, AT&T, Kimberly Clark, State Farm Insurance and Sea Ray Boats, to name a few. Carey graduated from
the University of Wisconsin where she was a varsity rower, also training at the pre-Olympic level. After graduation, she
attended the Navy’s Aviation Officer Candidate School before starting flight training and her naval career. She is currently
working on her Master’s in Business Administration in Strategic Leadership.
• DISPATCHER OF THE YEAR
AWARD PRESENTATION
• INSTRUCTOR OF THE YEAR
AWARD PRESENTATION
• ACCREDITATION
RECOGNITION
DJ'S | DRINKS | DANCING
JEWEL NIGHTCLUB
6:30 PM–9:00 PM | TUESDAY, APRIL 24 | 21+ ONLY | TICKETS $20
*FREE admission with the purchase of a FULL CONFERENCE PASSPORT navigatorconference.org ALL•IN 13
TUESDAY | APRIL 24 TUESDAY | APRIL 24
8:30-10:30 AM HUMAN RESOURCES learn the best practices for selection, hiring, STRESS MANAGEMENT about these generations while learning about simple and easy solutions she proposed.
WHAT IS OUR PEOPLE'S PURPOSE? training, evaluating, and motivating your DISPATCHER STRESS: COMBATING their strengths, what motivates them, and
workers. Stamp out the "contagious" habits how to deal with each generation to help SPECIAL INTEREST
OPENING SESSION Eric Parry, Jaci Fox THE PHYSIOLOGICAL EFFECTS
So what is our people's purpose? Do we of problem employees that can affect make your workplace a more enjoyable WORKPLACE RELATED HEALTH
Dan Sacomano, Erin Eaton
Keynote Speaker expect our employees to show up on a daily others, new approaches to performance Are your current response assignments using environment. Think you know what makes PROJECTS—SCIENCE FICTION OR
Instructor of the Year Award basis and "function"? This session delves improvement plans, annual evaluations, your resources efficiently and effectively? millennials tick? You might be wrong. We will ACHIEVABLE GOAL?
ACE Presentation into how we as managers and supervisors expanded use of EAP program and services. Are you using the MPDS software to its full also discuss what the iGen (or Gen Z) will Susanne Ottendorfer, Siegfried Weinert
Dispatcher of the Year Award can motivate and reward our staff in Receive a Healthy Center Checklist for a self- capabilities? This session is going to give you bring to the table as they enter the workforce A questionnaire regarding eating habits,
positive and meaningful ways. Strategies evaluation. Prevent your center from being ideas on ways to manage your resources and starting next year. weight gain/loss, physical workouts,
that increase self-direction and engagement declared "DOA" in a case of negligence in how to use the software to achieve this. addictions like alcohol or nicotine,
court proceedings! LEADERSHIP
with the job at hand will be the focus of this recreational behavior, sleep patterns, and
FREE BOX LUNCH enlightening discussion.
"ALL IN" LEADERSHIP subjective stress has been created specially
IN EXHIBIT HALL MEDICAL 12:30–2:30 PM Kevin Willett for our dispatchers. The results will help us
11:30 AM–12:30 PM LEADERSHIP CARDIAC ARRESTS AND THE EMD If you have the best hand or at least think develop specific, made-to-measure long-term
ACTIVE SHOOTER— Barbara Ireland QUALITY ASSURANCE & ACE your hand can beat the rest of the table, workplace health promotion projects with
THE FIRST 15 MINUTES Do you find yourself confident in handling ED-Q FORUM LIVE you go all in with your bet. Join Kevin for both medical and social aspects, in addition
Tom Somers cardiac arrest calls as an EMD? In this Kim Rigden, Brian Dale, Michael Spath, this session filled with motivation and skill- to the health benefits that we are legally
Active shooter in progress—the 911 call all session, we will review and do exercises of Deanna Mateo-Mih building. Be the change that your center required to offer our employees.
communication center personnel dread. This the different situations that will arise. When Are you a police, medical, and/or fire needs to be the best. Walk away with a
12:30–1:30 PM presentation will refine the focus of an active do you use the v13 Suspected Medical Arrest ED-Q? Do you have questions about the renewed sense of what a true leader is and STRESS MANAGEMENT
shooter event to just the 911 call. Primary and pathway from Case Entry? What about a performance standards or how to use AQUA how you can cultivate the best from your HOW TO COPE WHEN YOU ARE IN
ALL IN! traumatic situation? When do you use (and to measure performance? What about how team. Kevin will show that everyone takes THE HOT SEAT
secondary Public Safety Answering Points
HIGH PERFORMANCE TELEPHONE (PSAPs) each have their unique attributes NOT use) the Agonal Breathing Counter in to score calls with ProQA Paramount? Come a role in leadership and how your energy, Veronica Ross
CPR FOR DISPATCH to handle the active shooter event. These Case Entry? When do you go to Protocol 9: prepared with questions and situations. This passion, and knowledge can bring high Stress management is a huge topic in our
Ross Rutschman, Brett Patterson attributes create silos of information and Cardiac or Respiratory Arrest/Death? How panel of experts brings extensive experience morale and infuse pride in your team. Don't 911 community. We consistently provide
Improving cardiac arrest survival is a team instructions. But what happens when these does Protocol 31: Unconscious/Fainting in all three disciplines and will answer most of miss this career-changing session. our personnel with stress management
approach. This session will focus on high silos of information collide with a caller on (Near) figure into this? You should leave this your burning questions about Q. information for the aftermath, but how do
session with a stronger understanding of this MANAGEMENT
performance telephone CPR in an effort the line? What does law enforcement PSAP you handle the stress during the critical
very important topic. THE AFTERMATH OF MERGING
to increase sudden cardiac arrest survival
in your community. Topics will include ele-
tell the caller who is bleeding? What does the 1:45–2:45 PM Ronald Shiner
incident? This training allows you to become
aware of your emotional and physical
fire or EMS PSAP tell the caller who needs RESEARCH
ments of high performance telephone CPR You have merged, now what? During this well-being during those stressful times and
to know how to defend themselves? The RESEARCH POSTER FORUM VEGAS STRONG
and implementing a quality improvement dynamic presentation, we will be discussing provides you with ways to manage the stress.
active shooter event starts with the call. How FROM FESTIVAL GOERS TO
cycle including data collection, measure- Greg Scott, Chris Olola, Isabel Gardett the hurdles that management and training Understanding the Wise Mind Theory allows
you handle the call can make a difference UNDER ATTACK: EMDs’ ROUTE 91
ment, and feedback. Research is conducted, in various forms, will encounter along with ideas and you to adapt to a better emotional and
in some cases between life and death. This EXPERIENCES FROM INSIDE THE
by dispatchers and dispatch agency possible solutions to enable newly merged physical well-being.
interactive presentation will engage the
personnel all around the world every year. VENUE and merging centers deal with what’s to
audience on how to handle the call, the need
This session highlights some of that work, Charlotte Gentry, Melanie Straeter, come. Some of the topics to be covered
to expand their knowledge outside of their
focusing on innovative uses of data analysis Nina Neubert are: combined policies and procedures, 3:15–4:15 PM
discipline, and provide common sense tools
to improve emergency communication Hear firsthand what it was like to go from separate policies and procedures, multiple
to implement during an active shooter. VEGAS STRONG
center performance. This session allows being a festival attendee to helping strangers communication centers in the same room,
MANAGEMENT each poster presenter to explain his or her survive. EMDs that were on scene that night separate disciplines per center, merging ON DUTY DISPATCHERS AND THE
FAILING CENTERS— research, describe the methods and results, will offer perspective on what happened from training and CDEs or not, merging QIU or CALM DURING THE ROUTE 91 STORM
A REALITY CHECK and discuss the ways in which the research when the shooting started until after it ended. not, and employee engagements. Attendees Letha Lofton
Stephan Bunker has improved practice at his or her agency. will leave feeling better equipped to manage Find out the firsthand experiences of
Find out what your peers are doing and be ALL IN! what is to come in their own centers.
Is your center suffering, ailing, or failing to supervisors and dispatchers who were on
inspired to conduct research and drive data- SCREENING CALLS FOR HELP WITH duty during the tragedy. Hear about the calls
meet its mission? Is it time for a checkup MEDICAL
from "Dr. Dispatch"? Allow the doctor informed practice in your own center. PSYCHOSOCIAL BACKGROUND for help they answered that night.
AND GUIDANCE TO ADEQUATE WEIRD SCIENCE
to examine just how fit your center SPECIAL INTEREST Jeff Clawson, M.D., Brett Patterson ALL IN!
is operationally. Learn about those MAKING YOUR CITY HEARTSAFE RESOURCES
If it could easily be described, it wouldn't CUSTOMER SERVICE FOR THE
"chronic" and sometimes "fatal" Heinz Novosad
Becky Kamoske, Mark Turner bethat weird now, would it? In Dr. Jeff TELECOMMUNICATOR
conditions that affect the success A two-year long research project investigated
In this session, the story of the Loveland/ Clawson's 38-plus years of experience in Kevin Diluia, Ron TwoBulls, John Ferraro
or failure of your center. Let's emergency calls with psychosocial
Berthoud Colorado Heartsafe community this field, he has pretty much heard it all. The presenters will explain why customer
examine the fitness of your backgrounds addressed to emergency
initiative will be presented as an example Some of his stories in this session will amaze service is so important. News stories, actual
leadership, supervisors, and communication centers. It designs potential
to participants. At the conclusion of the you—some will even shock you. Come one, audio of calls, and real-life examples will
trainers and solutions based on a referral to the profession
presentation, participants will have a template come all! be used to drive the point home. Tips and
of social work. Analyzing typical approaches
to modify and take to their communities tricks will be provided to the attendees, and
and handling such calls for help discloses RESEARCH
with the hope of making them Heartsafe. the course will wrap up when the speakers
possible functions and roles in screening and "911, STATE YOUR EMERGENCIA"—
Strategies to engage public safety relate how good customer service leads to
guidance. The aim is to develop a concept A DISPATCH PROJECT IN THE MAKING
partners and locate funding sources adherence to the protocols.
for interdisciplinary teamwork in emergency Brianne Nelson
will also be discussed. The benefits of
communication centers and helplines. Do you ever wonder why calls from non-
a Heartsafe community for citizens
These efforts promote the integral aspect of English speakers seem so challenging?
and the public relationship building
with them will also be addressed.
primary care close to the community, which When accuracy is so critical, how do we COMM. CENTER TOUR
begins with the first call for help. really know our words are being translated TUESDAY, APRIL 24
HUMAN RESOURCES and understood correctly? This research REGISTER ONLINE
TALKIN' 'BOUT MY GENERATION project was conducted by a dispatcher who LIMITED SEATING
Tony Hilley, Lexi Pinkerton asked those same questions. She not only
A brief history lesson tossed in with a little discovered why it happens but revealed how
bit of comedy to learn the perspectives of the callers, the interpreters, and the calltakers
each generation, from traditionalists through themselves all did something to affect the
millennials. We will discard the useless myths success and efficiency of the call, and the
14 ALL•IN NAV2018 navigatorconference.org ALL•IN 15
#VEGASSTRONG
TUESDAY | APRIL 24 TUESDAY | APRIL 24
HUMAN RESOURCES MANAGEMENT QUALITY ASSURANCE & ACE recognizing the signs and symptoms of an MEDICAL SPECIAL INTEREST
A STAR DISPATCHER IS NOT ALWAYS YOU WANT TO CHANGE WHAT?! "IT'S ALL ABOUT YOU!" employee in distress; are you prepared to THE DEVIL MADE YOU DO IT? CRISIS TEXT LINE:
A STAR TRAINER: THE MAGIC Richard Frayne, Wendy Rung Carrie Flynn, Heather Hedgcock take on your local government to get your PSYCHIATRIC EMERGENCIES FROM UPDATES AND OPPORTUNITIES
JOHNSON THEORY Introducing significant change is one of the Protocols may provide an exact script for employees the help they need before it's too THE PATIENT PERSPECTIVE Michael Spath, Garrett Shotwell
Angela Huddle, Dean Rohan hardest things to do in an organization, and the emergency calltaker to follow, but it still late?; and the necessity to improve climate Tami Wiggins, Madeline Marks It took Crisis Text Line 3 1/2 years to handle
For 12 years, Earvin "Magic" Johnson it's one of the easiest things to fail at if you requires a living, breathing human being and culture in the dispatch environment. What is mental illness? We all experience the their first million text sessions. The second
dominated courts as one of America's best don't do it right. Taking a strategic approach, to navigate through them successfully. calls for a psychiatric emergency, but what million took approximately 10 months. This
basketball players. After being drafted to the engaging stakeholders to identify bench- Sometimes as Q's, we get all caught up in 4:30–5:30 PM does that look like? Step into the mind and texting resource has continued to experience
LA Lakers, after only two years in college, marks of success, and utilizing a change man- what “we” think and forget that the calltaker life of a caller experiencing mental illness exponential growth and has more need of
ALL IN!
Magic Johnson won the NBA Finals MVP his agement model provides your project with was making split-second decisions. How can and psychiatric emergencies. If we know the help from PSAPs than ever. Their database is
the best chance of succeeding. Join Richard we avoid promoting our personal agenda and Q'ING CALLS WITH PARAMOUNT a wealth of information about crisis issues in
first year as a professional. Johnson and his definition of mental illness and are able to
team continued to be one of the NBA's top as he discusses the change management instead look out for the best interest of the AND AQUA understand mental illness, we may be able to some of our most vulnerable communities.
competitors throughout the rest of the '80s, process that led to the successful implemen- calltaker and callers? This session will provide Kim Rigden, Deanna Mateo-Mih better assist the caller. Join us to learn about Learn about what they are doing and how it
being named one of the 50 greatest players tation of a quality assurance/quality improve- guidance designed to help your calltakers use Back by popular demand! ProQA Paramount mental illness and participate in a discussion might benefit your own community—maybe
in NBA history in 1996 and inducted into the ment program in the Niagara Regional Police protocols with intention and for reminding is a game changer for ED-Qs. How can a about the different presentations of callers. even your own family.
Basketball Hall of Fame in 2002. And then Communications Centre. The journey starts them “It’s all about you!” Q accurately assess calls with Paramount
when the project is identified as a strategic (MPDS v13, FPDS v6.1, PPDS v6)? Is it QUALITY ASSURANCE & ACE STRESS MANAGEMENT
he became a coach. From 1976 until 2004 RESEARCH
the Lakers missed the playoffs just once. priority during the business plan cycle and possible to get an accurate review using the THE STANDARDS ARE PERFECT— RUSSIAN ROULETTE OR STRESS
ends with an eight-step change management DATA ANALYSIS FOR QUALITY QA Guide (QAG) as your only tool? Come AGAIN! THE ALL-NEW v10 MANAGEMENT?
That was the same year Magic Johnson
coached the Lakers. He lost five of his first model that can be easily transferred to any IMPROVEMENT learn all the things you need to know to UNIVERSAL PERFORMANCE Kevin Willett
six games and announced he would resign change management initiative. Along the Greg Scott, Meghan Broadbent, evaluate calls with PDC software. Deanna STANDARDS Is your agency or personal stress
after that season. Being a star player is way you will learn how to develop a series of Chris Olola, Isabel Gardett and Kim will show you when you can use the management plan more like Russian roulette
Brian Dale
only one of the many facets of being a star the Critical Success Factors that will form the Most agencies use data in one form or QAG and, more importantly, how you need to (we hope nobody will stress out) or are you
Now that the IAED is rolling out the new
coach. Learn what traits and skills it takes to basis for determining any project's guiding another to improve system performance, use ProQA to correctly assess AQUA reviews. recognizing, prioritizing, and truly managing
10th Edition of the performance standards,
be the best trainer. principles, when engaging stakeholders at whether that means reviewing case review See how to apply the ED-Q Performance stress? Maybe it's time to have an ongoing,
what does it mean to you? How has AQUA
all levels to ensure success. The skills learned trends or tracking the outcomes of cases Standards correctly, identify when Paramount robust, and custom Critical Incident Stress
LEADERSHIP changed to facilitate all the new software-
during this presentation are easily transfer- handled by EMDs, EPDs, or EFDs. In this must be used for AQUA reviews, and increase Management program that includes a
related standards, and what is new from
LEAVE YOUR EGO AT THE DOOR able to any change management initiative session, we will provide an introduction to your understanding of ProQA and AQUA.
stem to stern in the new edition? How will variety of proven strategies for stress, the
Ryan Chambers, Nathan Lee you may wish to implement and will assist the use of call processing data (especially Bring your questions and scenarios! introduction of positive psychology, and "talk
this impact your ED-Q workflow? Well come
Utilizing the events of the Denise Amber Lee you in making any project a success. ProQA data) and how to link databases (such join us: sit down, strap in, and hold on for this therapy" to treat and cure stress. Don't lose
HUMAN RESOURCES
story, this session will bring to light the im- MEDICAL as ProQA, CAD, and electronic patient care fast-and-furious overview of the new norm in great team members to stress when you can
portance of teamwork inside of a 911 commu- records) to better evaluate the effectiveness
WORKPLACE VIOLENCE? save them so they save others.
"I'M ALL SHOOK UP": SEIZURES AND NOT IN MY BACKYARD case review, feedback, and report structures.
nication center. It will also highlight how egos OTHER PESKY PROTOCOLS of your system. We will provide resources for
can prevent the job from getting done, which further learning, as well as information about Veronica Ross RESEARCH
Erin Eaton, Dan Sacomano This training allows attendees a better
can, in turn, potentially cause devastating In this session we will address common mis- how to contact the research team at IAED IAED RESEARCH UPDATE
circumstances. During the Denise Amber Lee for support. Anyone interested in system understanding of workplace violence as Greg Scott, Chris Olola, Isabel Gardett
takes made when dealing with the seizure,
tragedy, the lack of teamwork was a defining choking, and CPR protocols. We will utilize evaluation, evidence-based practice, and it contains statistics, past incidents, and Every year, the IAED conducts dozens of ATTENDEE PARTY
factor in the failure in proper communication, improving (and demonstrating) outcomes employment with an increased risk. Being
the ProQA test site to give tips and remind- research studies and analyses to better JEWEL NIGHTCLUB (21+)
which led to missed opportunities to capture for your community can benefit from this able to identify warning signs and the understand the MPDS, PPDS, and FPDS
ers in regard to these protocols. There will be FBI's Negative Vortex as well as educating TICKETS: $20*
the suspect and prevent the murder of an audio example of a high-compliance 911 session. No knowledge of databases or protocols and to develop evidence-based
Denise. Dispatchers from all ranks will leave statistics is required. our personnel about the correct steps in 6:30–9:00 PM
call for each protocol. We will explain how best practices in emergency dispatching.
with a sense of pride for the integral job they reporting situations allows us to prevent This session provides an overview of the
our center implemented training classes and SPECIAL INTEREST workplace violence.
perform every day. one-on-one training scenarios to improve research and studies conducted this year, *FREE ADMISSION WITH FULL CONFERENCE PASSPORT
COMMUNICATION BREAKDOWN: with special emphasis on research that has
overall compliance with EMD. The class will LEADERSHIP
TESTED PROGRAM TO IMPROVE informed protocol evolution or may inform
close with a game that will allow all attend-
EMERGENCY COMMUNICATION AND “I'M AT THIS INTERSECTION!”
ees to log on with their electronic devices “WHICH ONE?!” emergency dispatch practice in individual
and participate in the fun. We hope anyone DISPATCHING PROCEDURES agencies. Some of the topics discussed may
Matthew Huddle, Darius Osborne
who attends this class will walk away with Mike Vasil, Erica Carpenter include the provision of telephone CPR and
Duplicate intersections? Different jurisdictions
tips and ideas on how their center can WARNING: Real feelings and perceptions the instructions for providing it, the predictive
in your area? Route names vs. route
reach higher compliance when it will come out during this presentation. Using ability of the MPDS in correctly identifying
numbers? Do these things matter to the
comes to seizures, choking, and before and after surveys and implementing patient symptoms and conditions, the role of
telecommunicator that sits in a building
CPR calls. a formalized sit-in program, the barriers that the FPDS and PPDS in better understanding
and stays put? Would you like to be able to
hindered performance were broken and national trends in fire service and law
picture the hot spot that you send units to?
emergency communication and lifesaving enforcement response and data collection,
Let’s look at how to identify target issues, the
services were enhanced. If you are a and much more. This is the session to hear
importance of knowing your dispatch areas,
responder or dispatching agency that wants what's happening on the leading
and how to develop a curriculum and CDE.
to learn how to improve communication and edge of dispatch science!
dispatching procedures, come explore this MANAGEMENT
unique program you can implement in DISASTER COMMUNICATIONS
your own department. Richard Schreiber, Tom Somers
STRESS MANAGEMENT Disasters may require resources beyond what
PUSHING THE MOWER local and state authorities can manage. This
session will provide real-life insight and edu-
Robin Malatesta-Young,
cation to the public safety telecommunicator
Jeremy Hill on a wide range of man-made and natural
This session will discuss: What disasters, their effects on the community and
happens when telecommunicator its infrastructure and the response, and recov-
stress turns into PTSD; ery needs of each. In addition, this course
will provide guidance on continuity of
operations for the communication center
in the face of a multitude of disaster
situations.
18 ALL•IN NAV2018 navigatorconference.org ALL•IN 19WEDNESDAY | APRIL 25 WEDNESDAY | APRIL 25
9:00–10:00 AM MANAGEMENT much. It's no surprise to any dispatcher that MANAGEMENT appreciation and "wow" to show Mister or STRESS MANAGEMENT
BUILDING A RESILIENT WORKFORCE the job can be stressful. Join us as we discuss RELOCATION OF OUR HEALTH Miss Grumpy Pants that all smiles matter and OPTIMAL 24-HOUR LIGHT SPECTRUM
ALL IN! Shelley Rozek, Tara Bowness-Geiger ways to turn stress on its ear—how it can COMMUNICATION CENTER: work can be something we all look forward FOR PERFORMANCE AND HEALTH
PREPARING YOUR PSAP FOR Communication centers all over the world make us stronger rather than disable us. HUMAN APPROACH TO CHANGE to. We promise you will walk out of this Garrie Wright, Andrew Moore-Ede
SEVERE WEATHER struggle with stressful situations that take a MANAGEMENT session with a smile and a bucket of new This presentation will discuss the latest
toll mentally and physically on the staff. This 10:15–11:15 AM positive workplace tools. research and trends in using the optimal
Matthew Grogan Jean-François Poulin, Almendra Galland
While some people have taken weather presentation will offer some ideas on how to We undertook our Health Communication QUALITY ASSURANCE & ACE spectrum of light to enhance productivity,
spotting classes and some have taken build a more resilient workforce. ALL IN! Center relocation with major hurdles! performance, and alertness in 24/7
BLACK, WHITE, AND 50 SHADES OF
meteorology courses, what do either of them MEDICAL FIRST DUE—YOU ARE THE This session will provide managers with GRAY IN ED-Q: FINDING THE MIDDLE
operations. We will also discuss the medical
do for us inside the 911 center? This session INCIDENT COMMANDER insight and tips for overcoming this major breakthroughs in utilizing light spectrum to
AWAKE AND BREATHING— GROUND IN THE MADNESS reduce the risk of obesity, diabetes, heart
will educate you on the information the Kevin Diluia, Ron TwoBulls challenge, how we prepared and mobilized
National Weather Service offers and, using
WHEN THE ANSWER IS EVERYTHING Chris Bradford, Brian Dale disease, and cancer associated with exposure
Ron and Kevin will provide an engaging our employees, and the lessons learned.
pictures, videos, and real-life stories, prepare BUT "YES" OR "NO" and informative session that will leave Employees’ adjustment to new security
Now that the IAED has altered the to the wrong light at night. The widespread
Joe Tassitano performance standards and is trying to adoption of conventional energy efficient
you and your dispatchers for the types of participants with a strong working standards and new technologies including
Finding a patient's status of breathing and improve case reviews and feedback, what will LED-based lights may be inadvertently
calls they will receive on that one fateful day. knowledge of fireground operations and their an IP phone system are one example.
consciousness is critical to proper protocol this mean to the average ED-Q and calltaker? creating a health and productivity crisis.
role as EFDs during incidents. This session Seeking employee participation in change
ECNS selection and dispatch level. Unfortunately, With the known changes to INSIGNIFICANT, We will review solutions that leaders of
will move you from the communication management was key to ensure smooth
WHO LIKES GOING TO THE ER? the callers’ responses are too often and the addition of multiple new standards, emergency services can use to mitigate the
center to the front seat of the first due transition without losing sight of our mission.
USING ECNS TO TREAT PATIENTS everything but "yes" or "no." The session what will happen to the arguments between risks of light at night for their personnel.
companies at fire incidents. Ron and Kevin
AT HOME will explore ways the calltaker can effectively MEDICAL the stereotypical black-and-white versus the
will facilitate discussions regarding first in
and efficiently find the status of a patient's REPRIORITIZING EMD USING gray zone ED-Qs? Do the new standards help
Debra Tomassetti, Jeffery Pick,
breathing and consciousness. The program
actions of fire companies and the EFD's
HISTORICAL CLINICAL DATA or hinder these “conversations,” and what 11:30 AM–12:30 PM
Karen Abrashkin role in fireground operations and as the first
will be complemented by video clips Veer Vithalani, Neal Richmond do you need to know about the changes to
Raise your hand if you like going to the ER! Incident Commander. VEGAS STRONG
from classic film comedy to reinforce The Medical Priority Dispatch System (MPDS) workflow for both parties? Come see what is
No takers? Our patients would prefer to in store for you so you can better prepare for POST ROUTE 91: MASS CASUALTY
teaching points. ECNS categorizes 911 calls into Emergency Medical
stay home as well! Come learn about a new the fights ... I mean discussions that will result TRAINING FOR THE DISPATCH
and innovative approach to ECNS that is GETTING ECNS INTO YOUR Dispatch (EMD) codes based on problem
MOTIVATION from these changes. CENTER
helping to treat patients safely at home. Our COMMUNICATION CENTER and severity, with response priorities and
BEATING THE STRESS GAME Ashanti Gray
ECNS nurses are part of a multidisciplinary Gigi Knight, Conrad Fivaz resources determined at the local level SPECIAL INTEREST
Jennifer Kirkland We’ll discuss what changes have been
care team, working with doctors, nurse An overview of the ECNS and its through a predetermined response matrix. In "GUESS WHAT I LEARNED TODAY?"
We all know that stress is part of the 911 implemented at our communication center
practitioners, and others. In this model, ECNS implementation in 911 centers. A how-to this session, we will demonstrate a proposed EDUCATING THE PUBLIC
world. In order to beat the house and stay in during the six months after the shooting.
is used as a frontline triage system, and guide to successful second tier triage. methodology for utilizing historical clinical
the game, we have to take care of ourselves, Monica Dietz
providers can be conferenced in to update data to increase the accuracy of 911 call
our peers, and our employees. This session This session will discuss the importance
care plans in real time: medications and prioritization of patients with time-sensitive
will provide timely strategies for managing of public education and how to get the
testing can be ordered, visits with providers critical illness. The primary objective of this
stress, improving your health, and helping information out there with a focus
can be scheduled, and advice can be given is to increase the number of patients with
those you serve manage their stress as FREE BOX LUNCH time-sensitive critical illness who receive the
on developing 911 junior
over the phone. ECNS can be used as a well. By handling our stressful jobs and lives dispatcher programs for
powerful tool to keep patients out of the IN EXHIBIT HALL highest-priority ("Priority 1") response, while
successfully, we all win! your area.
hospital and safely at home, where they 12:30–1:30 PM simultaneously decreasing the number of
prefer to stay! QUALITY ASSURANCE & ACE Priority 1 responses to patients who do not
Q 101: FROM CASE ENTRY TO have time-sensitive critical illness.
FIRE
WHICH PROTOCOL TO CHOOSE FOR CASE EXIT MOTIVATION
Tami Wiggins, Melissa Blessing FIRE SAY YES TO HAPPINESS
A VEHICLE COLLISION?
Do your calltakers fully understand the RESPONSE TO VIOLENT INCIDENTS AND POSITIVITY
Jay Dornseif performance standards and the expectations
Got a report of a motor vehicle accident? Matthew Huddle, Dennis Wood Kevin Willett
of your QIU? If not, join our session to help The session will examine the National Think of the most negative, miserable, low-
EMD has Protocol 29. EFD has Protocol create a program to take back and teach
77. EPD has Protocol 131. We will compare Fallen Firefighters Foundation's Life Safety performing individual in your workplace. Do
those in your center about the Q process and Initiative 12: Violent Incident Response. you enjoy working with them? Does anyone
Protocol 29 versus Protocol 77. Then we will the performance standards. This is a great
add Protocol 131 in the mix for triple discipline Through updated case study we will describe enjoy working with them? Do they sound
tool for Q's to help bridge the gap from when historical incidents that have taken place. Our just like Roz from "Monsters, Inc."? Have
user centers. Come hear the differences and certification classes end to understanding
share your center's protocol use as part of discussion will be centered around the vital they always been that miserable or have
incident performance reports. Help give your role of dispatchers and calltakers. they been allowed to be that way? Stop the
the presentation. calltakers a firm foundation to build on. madness! Kevin has a train filled with
LEADERSHIP LEADERSHIP
SPECIAL INTEREST ideas on how to turn the negative
HOW TO TRAIN YOUR DRAGONS! INTRODUCTION TO COMPASSION attitude folks around. Pride,
BAD MOON RISING IN DISPATCH EDUCATION: MINDFUL TOOLS
Rahul Maharaj, Monica Alcantar Kirk passion, kindness, service, and
Michael Thompson, Gary Galasso TO ADDRESS BURNOUT AND
Dragons! Mythical beasts or people in your staying "mission driven" will
This is an examination of the ever-evolving
communication center? In this animated and role of the dispatch center and the
COMPASSION FATIGUE all be discussed in this fast-
fun session, we take the hit movie “How to Erica Snyder, Amanda Mahoney paced, information-filled
telecommunicator in what can be truly “time
Train Your Dragon” to the dispatch level and We will explore the basics of Compassion session. Demonstrating and
critical” incidents. We will look at what can
relate it to your training programs. Do you Cultivation Training (CCT) and describe expecting greatness is the
happen if protocol and process are not
have a Hiccup or Fishlegs? Have you tried how it is designed to develop the qualities first step, and coaching
followed in critical situations and offer a new
to match them with a Toothless or a Terrible of compassion, empathy, and kindness for and encouragement pave
view of what the “solution to the problem”
Terror? Whether or not you watched the hit oneself and for others. As cited by CCARE, the road to success.
can be in those situations. We will answer the
movie (we won’t hold it against you if you CCT integrates traditional contemplative Then we add
question: Is the response and arrival of units
haven’t), this session will help you expand practices with contemporary psychology a dose of
always the benchmark solution?
your knowledge base of the essential roles and scientific research on compassion. The
of the CTO/trainee. And it will assist in STRESS MANAGEMENT program was developed at Stanford
identifying various methods to overcome DEFUSING THE STRESS BOMB University by a team of contemplative
training obstacles. So grab your shields and Michael Spath, Garrett Shotwell scholars, clinical psychologists,
join us in the Great Hall for an energetic Compassion fatigue and burnout are and researchers.
training session that will add new tips and common terms in the PSAP these days but
tricks to your own Book of Dragons! compassion satisfaction and self-care? Not so
20 ALL•IN NAV2018 navigatorconference.org ALL•IN 21You can also read
