Audi Ensurance Cover Booklet

 
Audi Ensurance Cover Booklet
Audi Ensurance®
       Cover Booklet

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                         Save | Print | Exit
                                                                                                                                                                 7/13 v1.0
Audi Ensurance Cover Booklet
Welcome

        Welcome to Ensurance – your three year Accident and Repair
        Cover, designed to help you if your car is damaged in an
        accident or stolen.
                                                                            You only need to make one call, Ensurance deals with the rest…
        This document contains all the information you need to
        know about Ensurance, so please keep it in a safe place for
        future reference                                                                                                Accident claims company

        Why Ensurance?
                                                                                                                           Insurance broker
        The service customers receive from different insurance and
        repair companies after they have been involved in an accident
        can vary significantly. After an accident, we know how                                                                Underwriter
        important it is to get your claim resolved properly and any
        damage repaired to Audi standards. That’s where Ensurance
        comes in…                                                                                                          Hire car company
                                                                                                                                                  Your car is guaranteed
        If the unexpected does happen, we will manage your incident                                                                               to be repaired by
                                                                                                                                                  an Audi Insurance
        from start to finish – liaising with your motor insurer, any                    You only     Audi                Audi approved repairer   approved repairer.
        third parties and our Audi Insurance approved repairers.                        need to      Ensurance
                                                                                        make         does the                                     Only genuine Audi
        Working alongside your main motor insurance policy,                             one call.    rest for you.                                parts and paints will
        Ensurance guarantees your vehicle will be repaired at an                                                                                  be used.
        approved repairer, by Audi trained technicians using genuine
        Audi parts and paints – no matter who your motor insurance
        is with. And if this costs anymore than your motor insurance
        provider is willing to pay, we’ll pay the difference – at no cost
        to you.

        Once you have activated your cover all you need to do to
        benefit from Ensurance is tell us first if you are involved in an
        accident or your car is stolen.

        After you make us aware of an accident, if required, we will
        arrange for your vehicle to be recovered and taken to a Audi
        Insurance approved repairer. Where possible we will also
        make sure the Audi Insurance approved repairer provides you
        with access to a courtesy car for the duration of your repair.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                     Save | Print | Exit
Audi Ensurance Cover Booklet
What to do if you have an accident

       If you are involved in an accident, please remember to call us
       first on 0845 900 3647 to benefit from the following:
                                                                        If you have an accident
       •A
         dedicated claims manager to assist you with your claim
                                                                        • always stop and make sure you and your passengers are safe          • advise us of the following details as soon as you can:
        24 hours a day.
                                                                        • if anyone is injured or the accident is blocking the road, call       –	the registration number of any other vehicle(s) involved
         guarantee that your vehicle will be repaired by a Audi
       •A                                                                  the emergency services                                                   in the accident
        Insurance approved repairer using only genuine Audi parts
                                                                        • if you think your vehicle is unsafe to drive, call us and we will     –	name, address, contact number and insurance details
        and paints.
                                                                           arrange for your vehicle to be recovered                                 from any driver(s) who you think is responsible for
       •H
         elp to recover any uninsured losses using our Legal           • do not accept blame or admit liability for the accident                   causing the accident. Under the terms of the Road Traffic
        Expenses Cover.                                                                                                                             Act 1988 you must also provide the same details to
                                                                                                                                                    anyone who holds you responsible and
       •O
         nline claims tracking so you can keep up to date with the                                                                              –	the name, contact number and address of anyone
        status of any claim                                                                                                                         who witnessed the accident.
       Our telephone lines are open 24 hours a day, seven days a
       week.

       You can also report an incident online at
       audi-ensurance.co.uk/makeaclaim.

       Or you can use our iPhone app to notify us of your claim. To
       download the app, log on to the app store and search for
       Audi Insurance. Alternatively you can download the app
       from iTunes.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                                                       Save | Print | Exit
What Ensurance covers – at a glance

       Ensurance is designed for anyone driving a Audi vehicle who wants to guarantee that in the event that it
       is damaged in an accident it is repaired in a Audi Insurance approved repairer, by Audi trained technicians
       who will only use genuine Audi parts and paints.

       Ensurance can be used alongside your main motor insurance policy, no matter who you are insured with.

          Significant features and benefits of the policy                                                            Significant conditions and exclusions of the policy
          •W
            e will manage your incident from start to finish, liaising with your motor insurer and the Audi         •W
                                                                                                                       e will not provide cover if you do not have a comprehensive motor insurance policy in force at
           Insurance approved repairer on your behalf.                                                                the time of the damage or loss to your vehicle. Your motor insurance policy must provide cover
          •W
            e guarantee that if your Audi is damaged in an accident, it will be repaired in a Audi Insurance         for the damage or loss that has occurred.
           approved repairer, by Audi trained technicians who will only use genuine Audi parts and paints,           •W
                                                                                                                       e will not pay the legal costs and expenses of legal proceedings to recover your uninsured
           and if this costs anymore we’ll pay.                                                                       losses or costs if we consider that you will not get a reasonable settlement or if any expected
          •W
            e will pay any repair costs not covered by your motor insurance policy incurred because you              settlement is small compared to the time and expense involved. We will not cover any claim
           have chosen to have your vehicle repaired at a Audi Insurance approved repairer using Audi                 where we are not informed about the incident first and as soon as reasonably possible after the
           approved OEM parts and paints.                                                                             date of loss.

          •S
            ubject to availability we will make sure the Audi Insurance approved repairer that repairs your         •T
                                                                                                                       he policy does not cover any excess you may have to pay towards any claim made on your motor
           vehicle provides you with access to a courtesy car for the duration of your repair.                        insurance policy.

          • I f you were not at fault and there is a traceable third party motor insurer for the other vehicle(s)   •T
                                                                                                                       he most we will pay under the Repair Guarantee cover for any claims arising out of any one road
             involved in the incident, we may pay for and supply you with a hire car more suitable to your            traffic accident of the policy is £2,500.
             needs.                                                                                                  •T
                                                                                                                       he most we will pay under the Legal Expenses cover of the policy is £50,000 for any claims
          •W
            e will also provide you with legal expenses cover to pay the legal costs and expenses of any             arising out of any one road traffic accident.
           legal proceedings to recover uninsured losses caused as a result of any road accident which
           results in:
            –	loss or damage to your vehicle
            –	loss or damage to any personal property owned by you whilst the property is in/or attached
               to your vehicle.
            –   death or injury to you whilst getting into or out of the vehicle.

       How long does the Ensurance cover last?
       Ensurance will cover you for three years, as shown on your Confirmation of Cover.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                                                               Save | Print | Exit
Conditions of your Ensurance policy

                                                                         repairer an accidental damage, fire and theft excess will          Motor insurance policy – a policy of motor insurance issued by a
         Important notice                                                apply. Details will be provided to you.                            motor insurer, maintained throughout the period of insurance
                                                                         Confirmation of Cover – the document that accompanies              on a comprehensive basis that provides cover for your vehicle
         Ensurance is designed to work alongside your                                                                                       against accidental damage, malicious damage, damage by fire
                                                                         this policy specifying your details and any limits in cover
         comprehensive motor insurance policy. In order to benefit                                                                          or damage following theft and attempted theft.
                                                                         that apply.
         from the services and cover provided by Ensurance you
                                                                         Date of loss – the date that damage to your vehicle occurred       Period of insurance – the period you are covered for as shown
         must have a valid motor insurance policy in force at the
                                                                         due to an accident, malicious damage, fire or through theft        on your Confirmation of Cover
         date of the loss and that policy must provide cover for the
         damage or loss that has occurred to your vehicle.               or attempted theft.                                                Repair guarantee limit of indemnity – the maximum sum
                                                                         Excess – an amount you will have to pay towards any claim          payable under the Repair Guarantee section of this policy
         The repairs to your vehicle that we arrange on your behalf                                                                         (which is £2,500) for any claims arising out of any one road
                                                                         made on your motor insurance policy.
         must be authorised by your motor insurer. Where you                                                                                accident.
         were not at fault and there is a traceable third party motor    Geographical limits – United Kingdom (England, Scotland,
                                                                         Wales and Northern Ireland).                                       Small claims limit – the limit set by the Ministry of Justice in
         insurer for the other vehicle(s) involved in the incident, we
                                                                                                                                            the Civil Procedure Rules Part 26.6 below which legal
         may at our discretion request that the third party insurer      Hire car – a car that is like for like or the near equivalent of
                                                                                                                                            proceedings for a claim for damages due to Personal Injury
         authorises the repairs directly.                                your vehicle that we pay for and supply you with in the event
                                                                                                                                            are allocated to the Small claims track.
                                                                         you are involved in an accident that is not your fault. There
         You will need to pay any policy excesses that you are                                                                              Small claims track – The process and procedures set out in
                                                                         must be a traceable third party motor insurer for the other
         responsible for in accordance with the terms and                                                                                   the Civil Procedure Rules Part 27 for dealing with legal claims
                                                                         vehicle(s) involved in the incident.
         conditions of your motor insurance policy                                                                                          where the value of the claim is below the Small claims limit
                                                                         Legal costs and expenses – fees, costs and disbursements
                                                                                                                                            and the claim is allocated to the Small claims track by the
                                                                         reasonably incurred by us, any claims adjuster, solicitor, or
                                                                                                                                            court.
       Meanings of words                                                 other appropriately qualified person appointed to act for
                                                                         you with our consent chargeable on the standard basis,             Solicitor – the solicitor, firm of solicitors or other
       Certain words contained in the conditions of your Ensurance       or in accordance with the Predictable Costs scheme if              appropriately qualified person, firm or company appointed to
       policy have a specific meaning. We explain what a word means      appropriate. Also covered are the costs of any civil               act for you.
       below and these words are highlighted in bold throughout          proceedings incurred by an opponent for which you may              Standard basis – the assessment of costs which are
       your Ensurance policy.                                            be liable by order of a court or by agreement with our             proportionate to your claim.
       Audi approved OEM parts and paints – parts and paint              prior consent.                                                     We, us, our – the insurer is UK General Insurance Limited on
       approved and supplied by Volkswagen Group United Kingdom          Explanatory note: The Predictable Costs scheme applies to          behalf of Ageas Insurance Limited. All sections of the policy
       Limited.                                                          road traffic accidents which are settled by negotiation before     are administered by Lawshield UK Limited
       Audi Insurance approved repairer – a vehicle repair facility      court proceedings are issued for claims up to the value of the     You, your – the policyholder named on the Confirmation of
       that has been approved by Audi Insurance and Volkswagen           motor portal limit at the time of your claim. The rules set out    Cover, and any other person named as a driver and entitled to
       Group United Kingdom Limited to repair Audi vehicles and          how legal fees are calculated for these cases, where solicitors    drive your vehicle under the terms and conditions of your
       whose staff have been trained by Audi to repair Audi vehicles     costs are payable by us, these will be on the standard basis as    motor insurance policy and who holds a full valid United
       to factory standards.                                             defined by the Civil Procedure Rules (CPR) and would be            Kingdom driving licence.
                                                                         limited to £125 per hour excluding VAT solicitors time, and
       Claims adjuster – any claims negotiator, adjuster or other                                                                           Your vehicle – the vehicle detailed in the Confirmation of
                                                                         £12.50 excluding VAT for each letter sent out.
       appropriately qualified person, firm or company appointed by                                                                         Cover that is principally used in the United Kingdom. Your
       us to act for you.                                                Legal expenses limit of indemnity – the maximum sum                vehicle must not be:
                                                                         payable under the legal expenses section of this policy
       Courtesy car – a vehicle provided by the Audi Insurance                                                                              • any commercial vehicle over 3.5 tonne; or
                                                                         (which is £50,000) for any claims arising out of any one
       approved repairer for the duration of the repair period. Any                                                                           ny imported vehicle unless manufactured as right hand
                                                                                                                                            •a
                                                                         road accident.
       vehicle provided will be subject to availability. You may be                                                                          drive and purchased from an authorised United Kingdom
       required at your own expense to insure the courtesy car on        Motor insurer – an insurance company authorised to transact
                                                                                                                                             distributor
       your motor insurance policy. Where insurance for the              insurance business in the United Kingdom by the relevant
                                                                         regulatory body(s), that provides your motor insurance policy.     • a non Volkswagen Group manufactured vehicle.
       courtesy car is provided by the Audi Insurance approved

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                                                  Save | Print | Exit
Section 1 – Incident management

       What is covered                                                     • i f you were not at fault and there is a traceable third party
                                                                             motor insurer for the other vehicle(s) involved in the incident,
       If you are involved in an accident that damages your vehicle, or      we may at our discretion pay for and supply you with a hire car
       your vehicle is damaged as a result of malicious damage, fire,        more suitable for your needs
       theft or attempted theft follow the instructions in the ‘What to
                                                                           •y
                                                                             our vehicle is delivered back to you fully cleaned and valeted
       do if you have an accident’ section of this document to report
                                                                            and
       your incident to us. You can report your claim 24 hours a day,
       seven days a week.                                                    ny uninsured losses you suffer from an at fault third party
                                                                           •a
                                                                            are recovered.
       You will be connected to a claims manager who will assist you
       throughout the process.                                             By contacting us you are authorising us to act on your behalf
                                                                           when contacting your motor insurer and any third parties and
       They will:
                                                                           third party motor insurers.
         dvise and assist you in getting your vehicle recovered from
       •a
                                                                           You will be provided with access to our online repair tracker
        the incident scene
                                                                           where you can track the status of your vehicle’s repair.
       • l iaise with your motor insurer and any third parties involved
                                                                           Alternatively your claims manager will provide you with contact
          in the incident and handle any motor claim that you need to
                                                                           details so you can check on the progress of your claim anytime.
          make to your motor insurer on your behalf

         rrange for repairs to your vehicle to take place in a Audi
       •a
        Insurance approved repairer, by Audi trained technicians who
        will only use Audi approved OEM parts and paints

       • s ubject to availability make sure that the Audi Insurance
         approved repairer provides you with access to a courtesy car
         for the duration of your repair

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                         Save | Print | Exit
Section 2 – Repair guarantee

       What is covered
       Following any damage caused to your vehicle due to an
       accident, malicious damage, fire, theft or attempted theft
       we will ensure your vehicle is repaired at a Audi Insurance
       approved repairer, by Audi trained technicians who will only use
       Audi approved OEM parts and paints.

       We will pay any repair costs not covered by your motor
       insurance policy incurred because you have chosen to have your
       vehicle repaired in a Audi Insurance approved repairer using
       Audi approved OEM Parts and paints.

       The most we will pay for all claims arising from any one event is
       the Repair guarantee limit of indemnity.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                         Save | Print | Exit
Section 3 – Legal expenses

       What is covered                                                         Specific conditions relating to Section 3 – Legal expenses           	In choosing your solicitor, you must try and keep the cost of
                                                                                                                                                      any legal proceedings as low as possible. Before we accept
                                                                               These conditions relate to the legal expenses section of cover
       We will pay the legal costs and expenses for legal proceedings                                                                                 your choice of a solicitor, or if you fail to choose a solicitor,
                                                                               only.
       started on your behalf as a result of any road accident which                                                                                  we will be entitled to instruct a solicitor on your behalf.
       results in the following:                                               We will provide this cover as long as:
                                                                                                                                                    • You must give us any information and evidence we need (you
                                                                               • the road accident happened within the geographical limits            will have to pay any costs involved in this). You must not do
       • loss or damage to your vehicle
                                                                               • t he claim will be decided by a court within the geographical        anything to affect your case.
       • l oss or damage to any personal property owned by you whilst            limits or
         the property is in/on or attached to your vehicle or                                                                                       • We will, with your prior consent, make our own investigation
                                                                               • t here are reasonable prospects of recovering sustained losses       into the case, and may, subject to your final approval (such
       • t he death of or injury to you whilst in or getting into or out of      from an identifiable party.                                          prior consent or final approval not to be unreasonably
         your vehicle.                                                                                                                                 withheld), attempt to reach a settlement.
                                                                               If you are awarded costs, you must use these to repay the
                                                                               amount we have paid out on your behalf in connection with the        •W
                                                                                                                                                      here the uninsured loss does not exceed the current level of
                                                                               proceedings.                                                          the Small Claims Court and is not in respect of a claim for
                                                                               We will pay all legal costs and expenses (up to the legal             damages for personal injury we may investigate the
                                                                               expenses limit of indemnity) when you receive no costs or             circumstances of the claim and attempt to obtain settlement
                                                                               compensation. If the legal costs and expenses are greater than        with your prior consent (such prior consent not to be
                                                                               the amount you are awarded for those costs and expenses, we           unreasonably withheld). We shall not be liable to provide
                                                                               will pay the extra amount (up to the legal expenses limit of          representation on your behalf at any court proceedings where
                                                                               indemnity). The most we will pay for all claims arising from any      the amount involved in respect of the uninsured loss does not
                                                                               one event is the legal expenses limit of indemnity                    exceed the current level of the Small Claims Court

                                                                               • Your representation                                               • We reserve the right to provide representation in the Small
                                                                                                                                                       Claims Court if we consider that it is appropriate in all the
                                                                                We can take over, and carry out in your name, action to take
                                                                               	                                                                      circumstances of the case for there to be such representation.
                                                                                or defend any claims. We will have complete control over how
                                                                                legal proceedings are carried out. Pre-issue of legal               • We shall have direct access to the solicitor at all times and
                                                                                proceedings, a solicitor from our panel will be appointed.             you shall co-operate fully with us in all respects and shall
                                                                                We will appoint solicitors to act on your behalf to prosecute,         keep us fully and continually informed of all material
                                                                                defend or settle any claim accepted under the terms of this            developments in the legal representation of proceedings.
                                                                                policy.                                                               t our request you shall instruct the solicitor to produce to
                                                                                                                                                    •A
                                                                               	Should legal proceedings need to be issued, you do not have         us any documents, information or advice in their possession
                                                                                 to accept the solicitor we have chosen. If you cannot agree a       and further shall give them such other instructions in relation
                                                                                 suitable solicitor with us, you can refer your choice of            to the conduct of their claim as we may require.
                                                                                 solicitor to arbitration in line with the conditions of this       • Our written consent must be obtained prior to the:
                                                                                 policy. You must let us know in writing about the full name
                                                                                                                                                      –	instruction of Counsel to appear before a Court (or
                                                                                 and address of a solicitor who you want to act for you. If
                                                                                                                                                         tribunal) before which a solicitor has a right of audience
                                                                                 there is a dispute about the choice of solicitor, we will choose
                                                                                 one whilst arbitration takes place. If we are insuring two or        –	instruction of Queen’s Counsel
                                                                                 more people for one claim, you may choose solicitors and             –	incurring of unusual experts fees or unusual disbursements
                                                                                 send their name and address to us before we agree to pay any         or
                                                                                 legal costs and expenses.
                                                                                                                                                      –	making of an appeal.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                                                            Save | Print | Exit
                                                       page 1 | page 2
Specific conditions relating to Section 3 – Legal expenses

       •L
         egal costs and expenses payable are to be in no way              • Disputes relating specifically to legal representation          Specific exclusions relating to Section 3 – Legal expenses
        affected by any agreement undertaking or promise made or
                                                                           	If there is a disagreement over presentation, acceptance,        These exclusions relate to the legal expenses section of cover
        given by you to the solicitor, witness expert or any claims
                                                                             rejection, control or discontinuance of any claims or            only.
        adjuster.
                                                                             representation at proceedings, then at your written request,
                                                                                                                                              We will not pay legal costs and expenses for legal proceedings
       • You must co-operate fully with us, claims adjuster or              any such difference shall be decided by Counsel or a Solicitor
                                                                                                                                              in the following circumstances:
          solicitor.                                                         who both you and we agree to. In the absence of agreement,
                                                                             they will be appointed by the President of the relevant          • i f the estimated value of any damages for the injury you have
       • You or the solicitor shall inform us immediately in writing
                                                                             Law Society of England or Wales or the President of the            suffered does not exceed the Small claims limit
          of any offer pursuant to Part 36 of the Civil Procedure Rules
                                                                             Law Society of Scotland, as appropriate. Both parties shall
          made with a view to settling the claim and no agreement is                                                                          • i f we consider that you will not get a reasonable settlement
                                                                             present such information relevant to their differences to
          to be made to settle on the basis of both sides paying their                                                                          or if any expected settlement is small compared to the time
                                                                             Counsel or the Solicitor as he shall require and his decision
          own costs without our prior approval.                                                                                                 and expense involved
                                                                             shall be final and binding upon them. All costs of resolving
       • I f any offer pursuant to Part 36 of the Civil Procedure           the differences shall be met in full by the party against        • i f we have not agreed in writing to the legal costs and
          Rules is not accepted by you against our advice, but the           whom the decision is made, or as may be determined by the          expenses
          amount thereof is equal to or in excess of the total damage        arbitrator.
                                                                                                                                              • c laims which related to fines and penalties awarded against
          eventually recovered, we shall have no liability in respect
                                                                                                                                                 you by a criminal court
          of any further legal costs and expenses or opponent’s civil
          costs.                                                                                                                              • i f you withdraw from legal proceedings without our
                                                                                                                                                agreement
         t our request you will require the solicitor to have the
       •A
        legal costs and expenses taxed, assessed or audited by the                                                                            • l egal costs and expenses where predictable costs have
        relevant authority.                                                                                                                     already been recovered by the solicitor
       • I f for any reason the solicitor refuses to continue to act                                                                         • i f we are not told about the claim within 180 days of the date
          for you or if you withdraw your claim from the solicitor,                                                                             of loss or
          our liability will cease forthwith unless we agree to the
                                                                                                                                              We will not pay for travel expenses or compensation for being
          appointment of an alternative solicitor to continue with
                                                                                                                                              off work.
          the claim pursuant to the procedure contained in terms and
          conditions of this policy, but we shall have no liability to
          meet the additional legal costs and expenses arising solely as
          a result of the appointment of a new solicitor.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                                                        Save | Print | Exit
                                                     page 1 | page 2
General conditions

       These conditions apply to all parts of the policy.                 These exclusions apply to all parts of the policy.                   ny claim for damage to tyres caused by braking, punctures,
                                                                                                                                             •a
                                                                                                                                              cuts or bursts;
       • I n order to benefit from the services and insurance cover      This policy does not cover the following:
         provided by your Ensurance policy you must have a valid                                                                               ny claim when the driver of your vehicle is intoxicated by
                                                                                                                                             •a
         motor insurance policy in force on the date of loss. You           ny costs of repair if you choose to have the repair of your
                                                                          •a                                                                  alcohol or under the influence of drugs not prescribed by a
         must be entitled to drive or use your vehicle in accordance       vehicle undertaken outside of the Audi Insurance approved          registered medical practitioner;
         with the provisions of your motor insurance policy and            repairer network.
         hold a full valid United Kingdom driving licence on the                                                                               ny excess you will have to pay towards any claim made on
                                                                                                                                             •a
                                                                            ny costs if your vehicle repair has been started before you
                                                                          •a                                                                  your motor insurance policy;
         date of loss. Your motor insurance policy must be on a
                                                                           notify your claim to us or before we have confirmed that your
         comprehensive basis and provide cover for the damage or
                                                                           vehicle repairs can begin.                                          ny claim where the damage to your vehicle occurs outside
                                                                                                                                             •a
         loss that has occurred to your vehicle including but not
                                                                                                                                              of the geographical limits.
         limited to accidental or malicious damage and damage by fire     • c laims arising from any deliberate, criminal act or omission
         and theft. Your motor insurance policy must also provide            by you;
         cover for the cause and circumstances that gave rise to the
         damage or loss.                                                    ny claim where the loss or damage, or the cause of the loss
                                                                          •a
         y contacting us to manage your incident you are giving us
       •B                                                                  or damage is excluded by your motor insurance policy;
        the authority to act on your behalf when contacting your
                                                                          • incidents involving your vehicle, where you were not in
        motor insurer.
                                                                             possession of a full valid United Kingdom driving licence or
         fter you submit a claim to us, we can take proceedings in
       •A                                                                    your vehicle was not covered by a valid MOT test certificate
        your name (at our own expense and for our own benefit) to            where appropriate or was not in a road-worthy condition;
        recover from anyone else, any payment we have made to you
        or on your behalf under this insurance.                             ny claim for damage caused when your vehicle is being used
                                                                          •a
       • You must inform us of any incident as soon as reasonably         or driven by you or on your behalf for any type of competition
          possible after the date of loss.                                 or rallies, racing, any type of track day, off road speed
                                                                           testing, pacemaking, or reliability trials, hire and reward
       • You and we can choose the law which applies to this              including but not limited to taxi, courier services and private
          insurance contract. Unless we specifically agree otherwise,      hire; or as an emergency vehicle;
          this insurance will be governed by English Law.
       • I f a claim is made which you or anyone acting on your behalf     ny claim where we are not informed about the incident as
                                                                          •a
         knows is false, fraudulent or exaggerated, we will not make       soon as reasonably possible after the date of loss;
         any payment to you and cover under this insurance will end.
                                                                            ny claim arising from wear and tear, mechanical, electrical,
                                                                          •a
       • I f the Audi approved OEM parts and paints required to           electronic, computer or computer software breakdowns,
         repair your vehicle are no longer manufactured and available,     failures or faults or breakage of your vehicle;
         the Audi Insurance approved repairer will use suitable
         alternative non Audi approved OEM parts and paints when            ny claims for damage to the windscreens, windows,
                                                                          •a
         repairing your vehicle.                                           sunroofs and bodywork scratched as a direct result of a
       • You are required by the provisions of the Consumer Insurance     broken windscreen, window or sunroof of your vehicle if
          (Disclosure and Representations) Act to take care to supply      there is no other loss or damage;
          accurate and complete answers to all the questions in the
          declaration and to make sure that all information supplied
          is true and correct. You must tell us of any changes to the
          answers you have given as soon as possible. Failure to advise
          us of a change to your answers may mean that your policy is
          invalid and that it does not operate in the event of a claim.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information		                                                                                     Save | Print | Exit
Important information about us and our services

       Who provides Ensurance?                                            If you have a complaint please contact our Customer
                                                                          Satisfaction Manager at:
                                                                                                                                          Your protection under the Financial
       Audi Insurance is a trading name of Volkswagen Financial           Write to: Audi Ensurance, PO Box 869, Warrington
                                                                                                                                          Services Compensation Scheme
       Services (UK) Limited, registered in England number:               WA4 6LD                                                         Ageas Insurance Limited is covered under (FSCS). This
       2835230 (registered office: Brunswick Court, Yeomans Drive,
                                                                          Phone: 0845 900 3647                                            provides compensation in case any of its members are unable,
       Blakelands, Milton Keynes MK14 5LR).
                                                                                                                                          in specified circumstances, to meet any valid claims under
                                                                          Go on line to: www.insurewithaudi.co.uk/contactus
       Ensurance from Audi Insurance is sold and administered by                                                                          their policies. 90% of the claim will be met with no upper
                                                                          Email: customerservices@audi-ensurance.co.uk                    limit.
       Lawshield UK Limited and underwritten by UK General Insurance
       Limited on behalf of the insurer Ageas Insurance Limited,          Using the complaints procedure or referral to the Financial
                                                                                                                                          Compensation is only available to commercial customers in
       registered in England number: 354568 (registered office: Ageas     Ombudsman Service does not affect your legal rights.
                                                                                                                                          limited circumstances.
       House, Tollgate, Eastleigh, Hampshire, SO53 3YA).

       With effect from 1 October 2013 the registered address of Ageas    Who we are regulated by?                                        Further information can be obtained from the Financial
                                                                                                                                          Services Compensation Scheme (FSCS) at fscs.org.uk, by
       Insurance Limited is Ageas House, Hampshire, Corporate Park,
                                                                          Volkswagen Financial Services (UK) Limited, Lawshield UK        emailing enquiries@fscs.org.uk or call 0207 892 7300.
       Templars Way, Eastleigh, Hampshire, SO53 3YA.
                                                                          Limited and UK General Insurance Limited are authorised and
       Volkswagen Financial Services (UK) Limited, LawShield UK
       Limited, UK General Insurance Limited and Ageas Insurance
                                                                          regulated by the Financial Conduct Authority (FCA).
                                                                                                                                          Use of data
                                                                          Ageas Insurance Limited is authorised by the Prudential
       Limited are not part of the same corporate group.                  Regulation Authority and regulated by the Financial Conduct     We may use personal details you give to deal with your policy,
                                                                          Authority and the Prudential Regulation Authority.              or support the development of our business by including your
                                                                                                                                          details in customer surveys. We may contact you and ask
       Getting in touch                                                   This can be checked on the Financial Services Register at
                                                                          www.fsa.gov.uk/pages/register/home.do or by contacting
                                                                                                                                          necessary questions. We will store your details on computer
                                                                                                                                          but will not keep them for longer than necessary.
       You can contact us using the following details:                    0845 606 1234.
                                                                          Lawshield UK Limited is permitted to arrange and offer for      Under the terms of the Data Protection Act you are entitled
       Phone: 0845 900 3647                                                                                                               to a copy of any information we hold about you. Telephone
                                                                          sale general insurance.
       Email: customerservices@audi-ensurance.co.uk                                                                                       calls between you and us may be recorded. We may share your
                                                                          You will not receive advice or a recommendation from us to
       Web: www.insurewithaudi.co.uk/contactus                                                                                            details with other companies within the Volkswagen Group
                                                                          help you decide if you want to activate your free Ensurance
                                                                                                                                          United Kingdom Limited and Volkswagen Financial Services
       Write to: Audi Ensurance, PO Box 869, Warrington                   policy.
                                                                                                                                          (UK) Limited and other carefully selected financial services
       WA4 6LD.
                                                                          We have provided information about Ensurance and the cover      and insurance companies we partner with, so that you can be
                                                                          it provides. You will then need to make your own choice about   informed of products and services which may be of interest to
                                                                          how to proceed.                                                 you by telephone, e-mail or post. If you do not want to know
       What to do if you are not satisfied                                                                                                about these products or services, please contact us.
                                                                          You will not have to pay a fee for our services.
       with the cover or service provided                                                                                                 Under the Data Protection Act we can only discuss your details
       Our aim is to get it right, first time, every time. If we make a   How to cancel your Ensurance policy?                            with you. If you would like anyone else to act on your behalf,
       mistake we will try and put it right promptly. We will always                                                                      please ring and let us know. Your personal details may be
       confirm to you the receipt of your complaint within five           You may cancel your Ensurance policy at any time.               transferred to countries outside the European Union. They will
       working days and do our best to resolve the problem within                                                                         at all times be held securely and handled with the utmost care
                                                                          This policy was provided to you free of charge so if you do
       four weeks. If we cannot, we will let you know when an answer                                                                      in accordance with all principles of the English law.
                                                                          choose to cancel your policy you will not be entitled to any
       may be expected. If we have not sorted out the situation           premium refund.
       within eight weeks we will provide you with information about
       the Financial Ombudsman Service.

Welcome | What to do if you have an accident | What Ensurance covers | Conditions of your Ensurance policy | Section 1 – Incident management |
Section 2 – Repair guarantee | Section 3 – Legal expenses | General conditions | Important information                                                                                Save | Print | Exit
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