Barclays UK Citizenship How we can support you - Kathy Brown, Abdul Arman & Nathan Boast - gofod3
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Barclays UK Citizenship How we can support you Kathy Brown, Abdul Arman & Nathan Boast
Purpose, ambition and commitments
Our Purpose
Creating Opportunities to Rise
We are a company of opportunity makers, working together to help people rise –
customers, clients, colleagues and society
We express the purpose in Barclays UK through our ambition to help people go forward, with confidence, every day.
We do this through our #trulyconnectedfinance strategy: passionate colleagues, empowered by technology -
passionate about the customer and about delivering perfect and personalised experiences.
Barclays UK – Citizenship Commitments
Building Thriving Local Economies LifeSkills Help our Colleagues
We will identify the opportunities which A nationwide programme to deliver the skills
exist in different communities in different people will need to thrive in the modern
We will match our two ‘external
parts of the UK – urban, metropolitan and economy by building upon our existing
commitments’ with one ‘internal
rural – to create truly thriving local Citizenship initiatives. Tailor and target our
commitment’ to Help our Colleagues Go
economies. We will partner with a range of own initiatives (LifeSkills, Eagle Labs, Digital
Forward
others in pilot schemes in 4 different local Eagles) to those communities to help upskill
economies around the country in at scale.
2018/2019. We will aim to build a national We will upskill 10 million people over the
framework over the next 5 years. next five years.
2 | Barclays UK Citizenship | 2019
Barclays UK community programmes
How can we support you?
3 | Barclays UK Citizenship | 2019
Youth LifeSkills: driving scale and impact
Since launching in 2013 LifeSkills has had over 7.5m young people participate in the programme
Over 65 hours worth of free curriculum linked lesson plans and interactive content for young people,
covering topics such as Being Enterprising, Confidence, Big Data, Resilience, CVs and Personal Impact.
Additionally there is content for parents and support for businesses offering work experience.
7.5
4 | Barclays UK Citizenship | 2019
Extending the LifeSkills programme
Personal Growth Skills For Future Economy Work Reflecting Modern Life Productivity Challenge
Insight
Individuals are taking control of Roles and workplaces are Labour market inflexibility at career Unemployment is at a 42 year
their futures by establishing changing. Technology is requiring inflexion points is holding both low, but poor performance on
enterprises, seeking development individuals to learn new skills but individuals and businesses back training and skills hinders
and requesting training also reshaping the employment progress
landscape
Website and App
• Aimed at those wanting to make a change in their working life but not sure where to start. Focus on those
considering starting a business and those wanting to work flexibly
Three new elements in creation
• Users directed to content based on their preferences, providing a personalised experience
• Designed for mass engagement across the UK
Supporting those who support others
• Training materials for different vulnerable groups, delivered by staff in support/carer roles or by Barclays
colleagues. One-to-one and group sessions
• Initial focus on financial capability and employability skills
• Designed for mass engagement by third parties, with reach to specialist audiences and those facing vulnerable
circumstances
Charity partnerships
• Partnerships focussing on how we can support individuals to progress in work or remain in the labour market for
longer, thereby addressing two key issues in the UK labour market: in-work poverty and an ageing workforce
5 | Barclays UK Citizenship | 2019
Other opportunities
Sharing of Business Skills e.g. helping to develop a
Board placement/trusteeship Social enterprise mentoring
business plan
6 | Barclays UK Citizenship | 2019
Barclays Digital Eagles
Barclays Digital Eagles were created in 2013 to help us achieve our ambition to be the most digitally savvy workforce in the UK.
Digital Eagles Today, Digital Eagles support colleagues and the communities we work in to develop their digital skills and awareness through initiatives
such as Tea and Teach, and Code Playground and Barclays DigiSafe
Tea and Teach
We hold Tea and Teach sessions across the UK. They're free,
friendly, and a great way to help people build confidence with
computers and the internet.
Code Playground
Code Playground lets young people visit our branches, make use
of our free Wi-Fi and learn new coding skills – all to help them in
their future careers.
Barclays DigiSafe in Tea and Teach
Barclays DigiSafe includes everything you need to master the
digital world, whilst giving you tips and guidance on how you can
keep yourself and your devices safe.
The sessions include fun and interactive activities, with hints on
social media privacy settings, advice on pop-ups, and tips on
recognising fraudulent emails.
7 | Barclays UK Citizenship | 2019
Digital Wings
Digital Wings, created by Barclays
Digital Wings has been designed to give you the
knowledge and confidence to do more with digital.
The topics have been developed with experts such as
Accenture, IBM and Microsoft to bring you the
knowledge you need, all in one place – whether it’s
understanding Skype or the newest trends in digital
development, online security or how coding works.
It’s free, online or as an app – whether you need it for
your home, work, business or life, and you don’t have
to bank with Barclays to use it.
Whether it be providing advice to local business owners on how to keep their business and it’s employees safe, or showing children how they can
protect themselves when using the internet, we’re here to help everyone become DigiSafe
8 | Barclays UK Citizenship | 2019
Know your cyber and fraud risks Gofod3 2019 Unrestricted
Setting the scene
Financial fraud losses across payments, cards, remote banking and cheques totalled £768.8
Million in 2016
On average it is 231 days before you know you have been hacked
46 % of UK Businesses overall identified cyber security breaches or attacks in the last 12
months
72% of breaches related to staff receiving fraudulent email
Sources:
https://www.financialfraudaction.org.uk/wp-content/uploads/2016/07/fraud_the_facts.pdf - Relates to point 1
https://www.financialfraudaction.org.uk/wp-content/uploads/2016/07/FFA_Annual_Review_2017_WEB.pdf - Relates to point 2
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/609187/Cyber_Security_Breaches_Survey_2017_inforgraphic_general_busi
ness_findings.pdf - Relates to pints 3 & 4
10 | Barclays UK Citizenship | 2019Interesting facts
Of organisations were compromised by Is the cost of the most expensive virus Of businesses have cyber security
a successful cyber-attack in 2016 ever – My Doom accreditations in place
The number of Facebook accounts Of cyber crime is as a result of a On average to contain a malicious
compromised everyday malicious code insider attack
Was lost by UK businesses to online Of global organisations’ directors Of Android devices were vulnerable to
crime in a year are concerned about the risks of exploitation
cybersecurity attacks
11 | Barclays UK Citizenship | 2019Barclays Fraud trends
2014
Trojan fraud as the main cyber threat
2015
Emergence of Invoice fraud and Business email
compromise fraud; Trojan fraud incurred the largest
proportion of cases.
2016
Significant decline in Trojan fraud cases; invoice fraud and
Business email compromise fraud increased significantly.
2017
Invoice fraud continues to show the largest number of cases;
upward trend of email scams and vishing fraud
2018
Invoice fraud and Business email compromise fraud as the
2 biggest threats
12 | Barclays UK Citizenship | 2019Invoice fraud
• Invoice fraud is when a fraudster sends an instruction purporting to be from a known or new supplier or customer
advising of a change of or new bank details, which the fraudsters control
• The instruction will be by email, telephone or letter.
To help protect your organisation
• Make all staff aware and always call your supplier or client, using contact details you have on file, to confirm any
change in bank details
• Please remember that electronic payments in the UK are made based on sort code and account number only. Any
account name given is not routinely checked. This is the same for all UK banks and it is the responsibility of the
remitter to ensure the account details being used are correct by conducting independent verification.
13 | Barclays UK Citizenship | 2019Phishing/spear email – what to look for
FIRSTNAME.SURNAME@BARCLAYS.CO.UK
FlRSTNAME.SURNAME@BARCLAYS.CO.UK
14 | Barclays UK Citizenship | 2019Phishing/spear email – what to look for 15 | Barclays UK Citizenship | 2019
Examples of social engineering
Supplying details to a fraudster who has phoned you claiming to be from your bank or
credit card provider. They advise you that your account has been compromised and
that you need to transfer money to a ‘safe’, ‘holding’ or ‘cloud account’ to protect it.
They may even know information about your account such as balances or
transactions to convince you they’re genuine. This is known as vishing. Caller ID can
also be manipulated to trick you that calls are coming from a known number.
Text messaging scams called SMishing – these occur when you receive a text message
that appears to be from your bank and often shows up in the same message feed,
asking you to confirm or supply account information. This is especially dangerous
since many of us receive genuine text messages from our banks.
Mobile bugs – This year has seen the introduction of mobile malware that has
become considerably more sophisticated than what’s been there before. A common
theme is the attempt to root the phone in order to provide complete control and a
establish a permanent presence on the device.
16 | Barclays UK Citizenship | 2019The scammer’s toolkit
Create a sense of authority
We tend to comply with authority rather than follow our conscience.
Create a sense of consequence
We tend to be loss-averse and will seek to avoid a negative consequence.
Create a sense of urgency
We make worse decisions under stress and time pressure
Appeal to our vanity or greed
We struggle to resist opening that email attachment which promises to tell us how much our colleagues get paid.
17 | Barclays UK Citizenship | 2019It could happen to anyone Video 18 | Barclays UK Citizenship | 2019
CEO impersonation fraud • CEO fraud is when a fraudster hacks a CEO , senior employee’s, or agents personal or corporate email account and send an email requesting a payment to an account which the fraudster is in control of • Fake email addresses can also be created which are similar to that of the CEO or senior official, and fraudsters can disguise emails as being sent by the recognised sender • They can insert fake emails into existing genuine email trails. To help protect your organisation • Be cautious about any unexpected emails which request bank transfers, even if the message appears to have originated from someone within your organisation and is how your business usually operates • Always check payment requests directly with the member of staff using details held on file to confirm the instruction is genuine. 19 | Barclays UK Citizenship | 2019
Cheque overpayment fraud
• Fraudsters issue a cheque either unexpectedly, or for services or goods provided at an amount higher than owed,
and then request that the overpayment is refunded to them
• The client is duped into paying the refund on the assumption that the cheque has cleared or will clear, but it
bounces leaving the client out of pocket.
To help protect your organisation
• Don’t be fooled by the narrative – fraudsters are entering things like Bacs or CHAPS into these boxes, so at a
glance, the payment doesn’t look like a cheque
• Be sure the funds are cleared before you deliver goods or services and never pay any refunds against uncleared
funds
• If in doubt, speak to your relationship team
• To find out how you can customise your Barclays.Net balance summary page to view the ‘cleared/un-cleared’
status of funds, please login to Barclays.Net and view the “Reporting: Cash Statements Guide” under the Help
Section.
20 | Barclays UK Citizenship | 2019Passwords – How secure are yours?
1. Top 10 Passwords of 2018* Passwords and the Internet of Things
2. 123456 Connected devices:
3. Password • Security Cameras
4. 12345678 • Watches
5. qwerty • Thermostat
6. 12345
• Lights
7. 123456789
• Routers
8. letmein
Have you changed the default passwords?
9. 1234567
If you haven’t you could be giving hackers the
10. football keys to your network!
11. iloveyou
*Source: fortune.com/2017/12/10/the-25-most-used-hacked-passwords-2017-starwars-freedom/
21 | Barclays UK Citizenship | 2019Passwords – How secure are yours? 1. https://howsecureismypassword.net/ 22 | Barclays UK Citizenship | 2019
The WIFI scam video 23 | Barclays UK Citizenship | 2019
The WIFI scam
1. Man in the middle attack DDoS attack
2. The attacker intercepts the network and watches Overwhelming your servers to take your site down and
the transactions between the two parties and deny service to your site/servers.
steals sensitive information. Consider using a
Virtual Private Network when connecting to public
Wi-Fi.
24 | Barclays UK Citizenship | 2019Social engineering Have you ever googled your name, to see how public your personal information is? 25 | Barclays UK Citizenship | 2019
Social engineering
Social engineering is one of the most prolific and effective means of gaining access to secure
systems and obtaining sensitive information, yet requires minimal technical knowledge. Your
people are your biggest weakness when it comes to cyber security.
“The manipulation of situations and people that result in the targeted individuals divulging
confidential information”
CIFAS fraud prevention agency
26 | Barclays UK Citizenship | 2019Data on the go Video 27 | Barclays UK Citizenship | 2019
How to avoid social engineering attacks
• Never reveal personal or financial data including usernames, passwords,
PINs, or ID numbers. Remember that a bank or other reputable
organisations will never ask you for this information or to move your money
– whether by email, call or SMS
• Do not assume a caller is genuine because they have some basic
information about your account and don’t trust caller ID – it can be
manipulated to display a genuine looking number
• Do not allow remote access to your computer – Barclays will never ask for
this
• If you receive such a call, hang up and call the Barclays fraud team using
official contact details held on file
• Do not open email attachments from unknown sources
• Do not readily click on links in emails from unknown sources. Instead, roll
your mouse pointer over the link to reveal its true destination, displayed in
the bottom left corner of your screen. Beware if this is different from what is
displayed in the text of the link from the email.
28 | Barclays UK Citizenship | 2019Thank you If you would like a presentation delivered to your company/organisation, please contact Abdul or Nathan (Contact card located on our stand). We do also have handouts, feel free to come and collect some! 29 | Barclays UK Citizenship | 2019
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