BELGIUM WIN A TRIP TO FLANDERS, FOR DETAILS SEE PG. 8-9 - Canadian Travel Press
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Week of May 27, 2019
WIN A TRIP
ADVERTISEMENT
TO FLANDERS,
BELGIUM
FOR DETAILS SEE PG. 8-9
© Milo Profi
Brussels Beer Weekend
on the Grand Place
052719-1 Visit Flanders.indd 1 2019-05-24 10:03:27 AM
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0527PG02.indd 8 5/23/2019 1:39:10 PM
Week of May 27, 2019
Photo courtesy/ SAM MORRIS/L AS VEGAS NEWS BUREAU
Partnership players
Sports gambling gets
Canada’s Matt Mullins slips
past New Zealand’s Jona Nareki
during pool play at the USA
Sevens tournament at Sam
a boost in LAS VEGAS
Boyd Stadium in Las Vegas in
March. The tournament was
part of the Ultimate Vegas
Sports Weekend.
TED DAVIS It’s too early yet to project the Lance Evans, the corporate VP of
W
degree to which these benefits entertainment and sports market-
might accrue, says an executive ing at MGM Resorts.
at MGM Resorts International. But The partnerships are being acti-
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League Soccer. general consensus that this will be
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MGM Resorts a unique set of fans For instance, the American
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0527PG03-14-15.indd 3 2019-05-23 4:05:35 PM
OF
TRAVEL
PODCAST WITH was judged the best airline in America. It Mexico-Canada partnership over the coming
RON PRADINUK has been recognized for its outstanding food months and years.
service, and just last year at the World Travel Listeners may be surprised to learn that
Awards, it took home the honours as Mexico AeroMexico was the first airline in the world to
and Central America’s leading airline brand. integrate SITA WorldTracer baggage tracing
It’s also a founding member of the SkyTeam service in its passenger chatbot.
airline alliance. AeroMexico has served air Business travel clients will be especially
travellers for almost 85 years. pleased to learn about their free messaging
Eight years ago, it launched its first service – in addition to their exceptional
Canadian service from Montreal to Mexico amenities which are part of their business
City and has continued to grow its footprint class commitments.
AeroMexico in Canada by adding regular flights from
Toronto and Vancouver. And beginning
May 31, it will add a new seasonal route
The business and leisure links between
Canada and Mexico have become stronger and
stronger. AeroMexico is playing a major role in
flying high
between Mexico City and Calgary. forging these connections even more so.
With an extensive background in the airline So take a listen and find out more
industry in both Europe and China, Paul about AeroMexico – you can check it out
Verhagen joined AeroMexico in 2016 as senior at https://www.travelpress.com/aeromexico-
and full of
vice-president for international sales. flying-high-podcast/.
In this issue of Canadian Travel Press,
Voices of Travel host, Ron Pradinuk chats with Baxter Media’s Voices of Travel podcast
surprises
Verhagen about some of the exciting things series is committed to informing, educating
that are going on at AeroMexico these days. and entertaining its listeners with stories of
Verhagen reports that he has seen the some of the remarkable people, places and
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BaxterMedia$" #axter.edia$" CdnTravelPress Baxter.FEJB$" BAXTERMEDIA
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Ashley Rochefort, Marketing & Special Projects Manager GHTourismSolutions@gmail.com ISSN 1994-3133. Published 47 times per year ©2018.
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Vol. 51, No. 34
4 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG04.indd 4 2019-05-23 3:40:29 PM
1
QUESTIONS
5
What brought the idea of Culture Day
Training into existence at Marriott
International? 3
Can you describe in-depth some of the ways
that Marriott International has implemented
learnings from Culture Day at its hotels?
Culture Day launched in May 2014, as an The Westin Calgary Hotel is a great example of
innovative program designed to help our associ- a team that took learnings from a 2018 Culture Day
ates be more culturally competent when working training and applied it to better service South Asian
with multicultural guests. Structured as a one-day weddings by offering:
presentation, our Culture Day training provides a The ability to block off outdoor street space for a
deep dive and immersion into a chosen culture and traditional Baraat leading into the venue.
best practices. The sessions serve to assist market Food prepared by the hotel’s Executive Sous Chef,
teams in welcoming all and to reach new business Saurabh Singh, who hails from Lucknow, and has
markets of multicultural guests and commun- over 15 years of experience preparing East Indian
ities that our hotels are seeing. Building cultural Cuisine.
competency, the ability to view a situation from A wedding coordinator and event staff experi-
your perspective and the perspective of others, is enced in traditional East Indian wedding
Apoorva a business imperative which allows our associates celebrations.
Gandhi to solve problems, navigate situations, and develop The hotel is now hosting their own Culture Day
more creative solutions for our meeting and events training on May 29 that will focus on India, China,
VICE PRESIDENT FOR
customers and our guests. Mexico and LGBTQ.
MULTICULTURAL AFFAIRS
“
MARRIOTT INTERNATIONAL
““Preparation
“Pr
Prre empowers our associates to provide the best level of
ser
serv
service to all guests. We receive amazing success stories each day
from our hotels.”
2 4
With an increase in international tourism Do you see Marriott International as a
to Canada, what are some of the ways that leader in providing cultural sensitivity?
Marriott International is working to be Marriott has been putting people first
more culturally aware? and welcoming all for 90 plus years, and this cur-
As a global hospitality company, it is critical for riculum is an evolution of that value. Preparation
us to understand culturally diverse guests from a empowers our associates to provide the best level
holistic perspective. To provide a guest with unparal- of service to all guests. We receive amazing suc-
leled customer service, our teams need to under- cess stories each day from our hotels.
stand who they are, how they want to be treated, and
5
what is important to them. In addition to our Culture What can other travel organizations
Day training program, we have several initiatives to take away from your learnings?
support cultural awareness with our own employ- This training provides our sales asso-
ees. As an example, during our Associate Appreciate ciates with the ability to connect with prospective
week which takes place annually in May, many of our clients of different cultures and empowers catering
hotels host “Go Global” days for their own associ- and event teams to deliver on that experience. It
ates, to reinforce the company’s commitment to matches our culture of inclusion and always putting
inclusion and helps build cultural awareness. These people first. Memorable experiences and attention
activities not only help to build cultural IQ that we to detail are two elements that are impactful for
can leverage with our guests, but also allows our attendees of any cultural background.
associates, who are from all over the world, to help
all feel welcomed to Marriott.
MAY 27, 2019 • CANADIAN TRAVEL PRESS • 5
0527PG05.indd 5 2019-05-23 3:41:05 PM
WHAT AGENTS
NEED TO
KNOW ABOUT
HOTEL FEES
AND SURCHARGES
O
ERIC BARBER
ver the last few years, there has been This is an excellent question. Corporate travellers might ask why they have to pay
a growing trend right across many this daily fee in New York and have a tour included when they have no need for such
segments of the travel industry – a service.
including airline, hotel and rental cars Another common charge travellers may be faced with is some sort of destination
– of additional fees being charged market fee, essentially a fee levied on travellers that is used to assist the destination in
that are not included with the original marketing itself to various segments and raise awareness. Most of these charges are
price of the airline seat, hotel room or rental car. legislated by a local government or mandated by a local destination management office,
Airlines have become the best known for this, but, in some cases, these are arbitrarily collected by hotels without any governmental
stripping down some fares to the bare minimum and or official oversight. Clearly guests and their agents booking on their behalf should be
charging for blocking a seat assignment, checking concerned with additional costs that can be accrued in addition to the room and taxes.
bags, having a carry-on, food, drinks, etc. Airlines implemented fuel surcharges years ago to offset the increasing cost of jet
But the hotel industry has also been doing this quite fuel and added this as a line item to their ticket costs and hotels were not far behind in
extensively, as well, and, in many cases, has made itself charging energy surcharges on top of room rates. Again, customers could argue that
newsworthy, often for the wrong reasons, with a num- this should be built in to the cost of the air ticket or the room rate for hotels, and they
ber of different charges being added to guest folios don’t wish to see a mini line item budget added to their hotel or air ticket charges.
upon checkout. In 2017, this was estimated to be worth There have been class action law suits against hotel companies previously for not
an additional $2.7 billion dollars in the US alone. disclosing fees at the time of booking. Companies continued to charge the fees but
Arguably, the most common surcharge is the disclose them at the time of reservation. In some jurisdictions, it is mandated that
ubiquitous “Resort Fee” which is typically explained all fees and taxes be included in the total cost of booking. But presently, there is no
as access to the pool, gym facility, beach, etc. and is universal law or even rule of thumb that applies everywhere.
charged per room or per person on a daily basis on
top of the room rate. A NEW OPPORTUNIT Y
For the purposes or this article, a search of a three-
night stay in Las Vegas showed that Bally’s would Hoteliers, as with most segments in the travel industry, are competing in very satur-
charge C$406 for double occupancy for a three-day ated markets with heavy competition and have been under pressure to advertise low
stay in May, with a daily resort fee of $68.23 to be rates to attract customers. The fees were a way offset rising costs such as often vola-
collected daily directly by the hotel, which comes to an tile energy prices, but also to create additional revenue streams, in the case of facility
additional $204.69 on top of the room rate, which is or resort fees, on top of the advertised room rates.
slightly more than a 50% surcharge. For agencies, this creates a service opportunity for their client base to deliver them
At the Marriott Marquis in New York City, there’s the ultimate best value, by making sure clients are receiving the best deal overall, with
a “US$30 Destination Fee” added to the cost of the all fees and levies taken into consideration. For many consumers, this is a very con-
room daily which can be used as a Food & Beverage fusing situation, and agents will be able to provide a valuable service by guiding them
credit and includes “Enhanced Internet” and one tour. to the right properties at the best total price.
Interestingly, some resorts are now charging for Additionally, agents should ensure that clients understand that these are not com-
reserved chaise lounges in pool and beach areas mission centres for agents and that they have no financial interest in the fees, other
that would be supplementary to the resort fees being than provision of the best hotel with the best pricing conditions.
charged at the property. With this challenge in the marketplace, this is simply an opportunity for agents to
demonstrate the value that they provide to clients rather than booking independently
THE QUESTION IS ‘WHY?’ and ending up with pricing that they had not anticipated.
Agents and their guests may ask why this is not Eric Barber is the senior director, national sales for Realstar Hospitality, and he
included in the original room charge and why they contributes a monthly column to Canadian Travel Press that offers an insider’s look
would have to pay this in addition to their room rate. at the hotel industry.
6 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG06.indd 6 2019-05-23 4:06:01 PM
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0527PG07.indd 8 5/23/2019 11:41:07 AM
There’s plenty brewing in
FLANDERS
IAN STALKER everyone. We just
might have to serve our
T
hose who appreciate that wine or champagne beers.”
which is produced in brew- and pils beers to abbey and trappiest Beer has been brewed in
eries can “grin and beer” it in beers, there are about 1,700 different Flanders since the Middle Ages,
the Flanders region of Belgium. Belgian beers and the number keeps with Belgium eventually gaining
Marco Frank of VISITFLANDERS growing. Belgian beer breweries UNESCO World Heritage recognition
notes that Stella Artois – which has have always been experimental, and for its beer culture. Flanders is home
built a worldwide following – is from Belgian beers can be brewed with a to brewing giant ABInbev, which
Flanders, but is just one of many number of interesting ingredients.” produces Stella Artois and other
beers from there. “Even if a guest is not a beer beers, but Frank notes there are also
“The variety of Belgian beers is lover, I am sure we can find some thriving micro-breweries and home
tremendous,” he says. “From lager interesting beers that are enjoyed by brewery scenes.
CROSSROADS OF EUROPE CYCLING, HIKING, AND MORE
Frank labels Flanders the crossroads of Europe, shaped by influences The Cycling Node Network assigns cycling routes a specific number.
from throughout that continent, something that can be seen in its Online and offline planning tools allow people to create custom tours. For
cuisine those wanting additional help cycling tour operators provide bike rentals
“These deep connections with its past and across Europe are and guided tours tailored to specific needs.
also reflected in the traditional dishes that are served,” he says. In addition to the cycling network, which extends about 12,000 km,
“But, while never losing sight of the classic techniques and dishes, there is a similar network for hikers. “The Flemish Ardennes are a great
chefs in Flanders are also creating and refining contemporary dishes. place for hiking,” Frank says. “The rolling hills make for a picturesque
Flanders’ culinary landscape has grown to become one of the world’s landscape. The hiking trails are all signposted, easy to hike and only a
most varied and interesting. And the innovations continue with chefs short distance away from where you are staying.”
combining influences not only from around Europe, but also from Those exploring Flanders can also visit beaches and nature reserves,
around the world. This makes for some interesting fusion cuisine. and hot-air ballooning is popular, particularly around Bruges, provid-
When was the last time you had wasabi-infused Belgian chocolates?” ing spectacular views of the UNESCO World Heritage Site city and the
Frank says Flanders is suited to active vacationers, with cycling being Belgian coastline.
among options.
“There is a long history of cycling in Belgium,” he notes. “The FESTIVE AND HISTORIC
countryside is primarily flat, so it is easy to cycle even long distances. Warm weather’s arrival leads to lots of outdoor festivals revolving around
But the beautiful aspect of our cycling products is the fact that we the likes of the arts, music, food and beer.
can offer cycling for all skills and interest levels. From basic leisurely Frank also praises Flanders’ historical side, adding those who enjoy
cycling in the cities or the countryside for just a few hours to full hard- art will “be wowed by the works of painters like Rubens or Van Eyck, also
core one-week cycling experiences that replicate iconic climbs of the known as the Flemish Masters.”
Tour of Flanders, a “Spring Classic” cycling race that takes place Visitors will also find historic, well-preserved cities and can “walk the
in April.” same alleyways that the locals walked 700 years ago.”
The Tour of Flanders was first held in 1913 and “attracts the best Those interested in recent history will find numerous sites telling of
of the best cyclists. The day before, any cyclists up for the challenge the First and Second World Wars. “With several anniversaries of World
can race the same course that the professional riders compete on. War II coming up, it is a perfect time for a combined WWI and WWII visit,”
Shorter distances are available for cyclists that do not want to go the Frank says. “And don’t forget to add the ‘Parlementarium’ in Brussels that
full distance.” shows how Europe has come together after two world wars.”
8 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG08A.indd 8 2019-05-23 3:42:13 PM
Win a Trip to
Flanders, Belgium, for
the ultimate culinary and
beer experience
© O. van de Kerchove
VISITFLANDERS and Baxter Media are teaming up to offer Canadian agents a
chance to win a one-week FAM trip to Flanders, Belgium. Enjoy culinary highlights,
sample some Belgian beers and engage in some active cycling in the countryside.
Flanders is known for outstanding gastronomic experiences. With 129 Michelin-star
restaurants, we have one of the highest densities of fine dining restaurants in the
world. Learn why this small region has become a leader in food and beverages. And
because there is so much more to see, we will also engage in some fun leisure cycling
and get some healthy exercise before the next meal.
To enter the contest, please answer the following four questions online at
www.travelpress.com/win-a-trip-to-flanders-belgium/
1) Flanders is:
a) The western region of Luxembourg
© Visit Mechelen
b) The southern region of The Netherlands
c) The northern region of Belgium
d) The eastern region of France
2) Flanders is particularly known for:
a) Alpine Skiing, Fashion, Art & Heritage, Fast Food
b) Angling, Cycling, Beers, Dark Highways
c) Gastronomy, Art & Heritage, Cycling, Diamonds
d) Bird Watching, Scuba Diving, Wines, Baguettes
3) Flanders, the heart of Europe, is approximately what size:
a) Twice the size of Prince Edward Island
b) Twice the size of the Greater Toronto Area
c) Half the size of Nova Scotia
d) 1/87th the size of the Province of Quebec
4) From which Canadian airports can travellers fly directly to Brussels:
a) Montreal and Halifax
b) Toronto and Vancouver
c) Calgary and Toronto
d) Montreal and Toronto
© Steven Ledoux
Contest closes July 12.
Terms and conditions available online at www.travelpress.com/win-a-trip-to-flanders-
belgium/. FAM trip will take place in October 2019. Exact dates will be announced soon.
BAXTERMEDIA
0527PG00.indd 1 5/22/2019 12:46:42 PM
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0527PG10-11.indd 9 5/22/2019 12:52:41 PMCELEBRITY takes delivery of
C R U I S E
first expedition mega yacht
T
he first ship designed Flora is a momentous occasion,” said Fain. “Designing specifically to explore the Galapagos. The new ship
specifically for the a new ship specifically for the Galapagos Islands was will feature Celebrity’s signature outward-facing
Galapagos Islands an exciting challenge, and we think Celebrity Flora design concept, giving guests 360-degree views of the
– Celebrity Cruises’ succeeded beautifully. It is of course luxurious – but islands, and all-suite accommodations – including an
revolutionary Celebrity Flora – it’s also the most energy-efficient ship of its kind in the unprecedented 50% Sky Suites with Infinite Veranda –
is preparing to embark on its region, which further demonstrates our commitment with service provided by personal attendants. Unique to
transatlantic journey to its new to sustainability and protecting Celebrity Flora are the first-ever
home in the diverse archipelago the vital ecosystem of this glamping experience at sea,
following an intimate delivery unique place.” new dining venues, an open-air
ceremony. “More than two years of stargazing platform, expert-led
In honour of the significant planning, collaboration and ecological seminars, and cus-
moment – a culmination of more construction have led to this tom-designed Novurania yacht
than two years of planning and very exciting moment,” said Lisa tenders, which create a seam-
18 months of construction – Lutoff-Perlo, president and CEO, less sea-to-shore experience.
Royal Caribbean Cruises Ltd.’s Celebrity Cruises. “Thanks to the Celebrity Flora will have
chairman and CEO Richard D. hard work of hundreds of archi- the highest ratio of Certified
Fain hosted a ceremony aboard tects, artisans, engineers, and Naturalists per guest (1:9) in
Celebrity Flora, while docked more, we’re one step closer to the first-ever sailing of the Galapagos, who will offer travellers an in-depth
in Rotterdam, Netherlands. the beautiful Celebrity Flora, which will forever change experience with certification by the Galapagos
Company and shipyard exec- the way guests experience the Galapagos. Travellers National Park, recognizing their extensive educational
utives were also in attend- will soon be able to step on board our stunning 100- training and commitment to maintaining the pristine
ance, plus more than 70 crew guest mega yacht with the largest and most luxurious nature of these islands.
members, many of whom are all-suite accommodations in the Galapagos Islands.” Celebrity Flora will sail from Baltra year-round,
Ecuadorian natives. The most energy-efficient ship of its kind in the making its first sailing on June 30.
“The delivery of Celebrity region, the 100-guest Celebrity Flora was designed www.celebritycruises.com
SILVER SHADOW to undergo
major refurbishment cigars, the Connoisseur’s Corner will be moved
to Deck 8 (in the space formerly occupied by the
Library and Internet Café), where its complete
S ilversea’s all-suite, 388-guest Silver Shadow
is set to undergo an extensive refurbishment
Silver, Grand, and Royal suites will be upgraded
with a new colour scheme and new materials,
reimagining will include the addition of a new
outdoor smoking area with comfortable seating.
Casino: A complete redesign of the ship’s
in November. as per Silver Muse, while bathrooms will also Casino will entail moving it to Deck 8, and
The renovation will include the creation of a undergo refurbishments. The ship’s Owner’s Suite placing it adjacent to the relocated Con-
new Atrium area on deck 5, and major enhance- will be entirely renovated, too. noisseur’s Corner. The new setting for its 11
ments to all guest suites, corridors and many New Atrium & Arts Café: The space cur- slot machines and two gaming tables will be
public spaces – including a remodelling of rently occupied by the Lobby, Boutique and highlighted by a beautifully updated décor.
the ship’s La Dame restaurant, Connoisseur’s Casino will be redesigned as a new Atrium. Observation Library: Formerly the Observation
Corner and the Casino. A social hub featuring an updated interactive Lounge, this quiet space for reading and reflec-
Part of Project Invictus – a long-term plan to guest reception area, the open-plan Atrium will tion, which is set at the fore of the ship on deck
grow and enhance Silversea’s already ultra-luxury comprise boutiques and, as its centrepiece, the 10, will be known as the Observation Library.
fleet of ships – the comprehensive refurbishment Arts Café – a Silver Muse-inspired space where Zagara Beauty Spa & Fitness Centre: The
will be inspired by the design of Silver Muse. guests can relax amid sophisticated artworks, top-to-bottom renovation of the Zagara Beauty
The numerous upgrades to Silver Shadow as they enjoy coffees, pastries, sandwiches, Spa and the Fitness Centre will encompass new
are intended to include: and other delicacies during the day, or cocktails steam and sauna rooms, fully refurbished treat-
Suites: The ship’s guest suites and corridors during evening hours. ment rooms, new furniture and flooring, updated
will undergo a floor-to-ceiling renovation, inspired La Dame: The popular La Dame restaurant state-of-the-art fitness equipment, and more.
by the elegant design and colour palette of Silver will be refurbished and enlarged to accommo- Silver Shadow’s first voyage following the
Muse. Vista and Veranda suites will benefit from date 40 diners to ensure every guest has the transformation will enable guests to travel
a full renovation of all fixed and loose furniture, in opportunity to experience its chic style, excep- deeper into the Caribbean on a seven-night
addition to new lighting, carpets and headboards. tional service and sophisticated cuisine. itinerary, departing from Fort Lauderdale for
Bathrooms will also be upgraded with new sinks Connoisseur’s Corner: A rich and luxurious San Juan on Dec. 3.
and Silestone material. Silver Shadow’s Medallion, lounge offering fine cognacs and premium www.silversea.com
12 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG12.indd 12 2019-05-23 3:45:02 PMUSA
Manhattan, New York, is one of the top tourist destinations in the United States.
Study confirms impact of Brand USA
A study by Oxford Economics shows that marketing efforts by Brand USA The resulting FY2018 marketing ROI was 32:1. This means that every
are generating a high return on investment (ROI) and driving significant US$1 spent on marketing by Brand USA generated US$32 in spending by
gains in international visits and spending. international visitors.
The report indicates that destination marketing efforts by Brand USA The study also shows that the cumulative results of Brand USA’s market-
have consistently rendered strong results over the past six years. This ing efforts over the past six years (FY2013 through FY02018) have helped
includes record results in fiscal year 2018 (FY2018) for incremental inter- to attract an increase of 6.6 million visitors to the USA, who spent US$21.8
national visitor spending and the total economic impact. billion on travel and fare receipts with US suppliers. The six-year results
Highlights of the study show Brand USA’s marketing work in FY2018 equate to an average marketing ROI of 28:1.
(Oct. 1, 2017 to Sept. 30, 2018) helped drive 1.13 million incremental inter- “International visitation is an important driver for the nation’s economy …
national visitors to the USA, who spent US$4.1 billion on travel and fare the FY2018 ROI study reinforces the effectiveness of our promotional cam-
receipts with US suppliers. paigns,” said Christopher Thompson, president and CEO of Brand USA.
This resulted in US$8.9 billion in total economic impact. Go to www.thebrandusa.com/canada for more.
Night time is the right time for stargazers in Utah
IAN STALKER Lewis said. “It [displays of stars] is Friends Animal Sanctuary is home also noted its home to distilleries,
just spectacular.,” to some 1,600 creatures, and dog including High West, found at the
Becki Lewis says those who visit her Lewis also praised the area’s cul- enthusiasts and others are welcome base of a ski hill.
southwestern Utah destination may tural side, noting it has a long-run- to visit it and perhaps do volunteer The evening was also told by
end up feeling a little star-struck. ning Shakespeare festival. work while there. Celina Sinclair of the Governor’s
Lewis, with Visit Cedar City told Josie Sprecher of the Kane County The evening was also told by Office of Economic Development
a recent Toronto gathering pro- Office of Tourism, in turn, said that her Rachel Buhler of the Park City that Utah is home to five US national
moting Utah that those who visit part of the state also provides quick Con-vention & Visitors Bureau parks and 44 state parks and tour-ism
her area can easily enjoy outdoor access to dramatically scenic areas, that Park City serves as the home authorities want visitors to explore the
pursuits, such as mountain biking, including the North Rim of the Grand of the US ski and snowboarding different regions.
and such natural retreats as Zion Canyon, with those going to see that teams and is generally associated “We’re seeing an expansion
National Park are nearby. famed natural attraction in her area with winter sports, thanks in part to of glamping,” she said, adding
And she added the Cedar City able to “enjoy the solitude” thanks its hosting some of the 2002 Winter those wanting to go that route may
area is also an intriguing place to its seeing far fewer visitors than Olympics events. find themselves overnighting in
after sunset, with the “sky park” other parts of the attraction because But she added that it’s also a Conestoga wagons or yurts
providing dramatic celestial dis- of its remoteness. great summer retreat, citing the likes Those with a sweet tooth
plays, thanks in part to the region’s Visitors can see the likes of of Savor the Summit, which sees res- will be in their element in Utah,
smallish population. Zion National Park from the air, taurants showcase their cuisines. which has more chocolate pro-
“We don’t have the light pollution” she continued. Buhler said Park City has a ducers per capita than any other
that makes star-gazing difficult, Sprecher also said the Best “classic western saloon feel” and state, she continued.
MAY 27, 2019 • CANADIAN TRAVEL PRESS • 13
0527PG13.indd 13 2019-05-23 3:44:12 PMContinued
from page 3
Cars head towards turn one during the Pennzoil 400
NASCAR at the Las Vegas Motor Speedway in March. The
race was part of the Ultimate Vegas Sports Weekend.
MGM’s new partnership prospects. In this case,
millions of NBA fans and MGM
Resorts guests will be brought
partnerships
together “through an innovative
collaboration that will open new and
exciting opportunities to engage with
each other’s world-class brands and
present
products,” said an NBA statement.
The partnership is the NBA’s first
with a sports betting operator in
the US and was the first of its kind
opportunities between MGM Resorts and a major
professional sports league. MGM
will use official NBA and WNBA data
for agents
and branding for MGM’s land-based
and digital sports betting operations
throughout the US. Eventual race winner Joey Logano heads
“Integrating the NBA’s assets and into turn one during the Pennzoil 400
having official NBA data showcased NASCAR race at the Las Vegas Motor
Gaming Association released a report Oct. 2 across the MGM Resorts platforms will provide Speedway in March.
saying the NHL’s annual revenue may increase us with a distinct advantage and instill more
by US$216 million because of legalized sports confidence in knowing that our data is directly
betting. NHL revenues exceeded US$4.5 billion from the NBA,” said Jim Murren, the CEO of considerations by MGM, in terms of their
last season. MGM Resorts International. accommodations budget. During the regular
season, they can get hockey game packages
Positive impact More bookings? that include two tickets to a game at T-Mobile
“I think the impacts that we will see from One of the more direct benefits should prove Arena and a two-night stay at either the Park
sports betting are more indirect, but all posi- to be more room bookings at MGM properties. MGM or New York-New York.
tive, in the respect of fan connectivity and To that end, MGM has created new incentive But measuring the impact of the gaming
fanbase growth,” said NHL commissioner Gary programs for consumers and travel agents. partnerships based on bookings and gaming
Bettman in a prepared statement. To maximize that effect, the company has income is still a work in progres. “Because this
Bettman said MGM was a natural first part- many offers available across its hotel properties partnership came about less than year ago, it
ner for the League in the sports betting space and dining venues around the city. For instance, is still too early to know how the new partner-
because of pre-existing relationships. MGM is New York-New York has a post-game Happy ships and regulations may affect visitors. From
a part-owner of T-Mobile Arena, home of the Hour for fans attending Golden Knights games, a destination standpoint, it’s just too soon,”
Las Vegas Golden Knights. and there are drink specials at Aria, Vdara, Luxor, says the Las Vegas Convention & Visitors
Similarily, the National Basketball Park MGM, Mandalay Bay, and MGM Grand. Bureau (LVCVA).
Association is looking ahead to bright Fans also get some cash-saving And more cryptically, “... financial terms of
14 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG03-14-15.indd 14 2019-05-23 4:05:15 PMour partnerships The Sports Weekend drew over 145,000 sports Stadium will have been fully roof, giant retractable side
are not public,” said kicked off with a free Fan fans during that period. This constructed, and the Raiders curtains, a natural grass
Evans. “We work Fest at the Downtown Las year’s edition of the sports will have completed their playing field and seating
with all of our sports Vegas Events Center, featur- weekend was bigger com- move from their longtime for 65,000. Construction is
properties to meet ing interactive experiences, pared to last year. home in Oakland, CA. expected to finish in August
each other’s stra- athlete appearances and a But the major kickstarter The new Las Vegas 2020, in time for the inaug-
tegic initiatives.” tailgate party to get fans in for the Vegas sports gaming Stadium is being built on ural season of play by the
the mood for watching their market – and Vegas sports in 25 hectares of land west of Las Vegas Raiders.
Tracking the chosen competitions. general – will be the arrival of the Mandalay Bay Resort Travel retailers can
trends The sports weekend was the National Football League just west of Interstate 15, look forward to these new
Some insights are expected to generate more Raiders in town. Their first not far from the Strip, and an sports-driven opportunities
more instructive. For than $185 million in eco- season is set for 2020, and easy drive from the airport. in Nevada’s desert entertain-
instance, “through nomic impact, as the city by then the new Las Vegas It will have a glass-domed ment mecca.
February, visitor vol-
Photos courtesy/ SAM MORRIS/LAS VEGAS NEWS BUREAU
umes to Las Vegas
are up 2% for the
year, but it is difficult
to say if this is due
to expanded sports
betting,” says David
Schwartz, a professor
at the University of
Las Vegas who tracks
gaming trends.
“While sports
betting revenues
have risen in Nevada
casinos since the
broader legalization
of betting elsewhere in the
US, sports betting revenues
are still a small portion
(about 2.5%) of overall
Nevada gaming revenues.”
Nearly three-quarters
(74%) of 2018 visitors said
they gambled while in Las
Vegas – the same as last
year, and up from 2016,
says the LVCVA.
It all bears watching
for travel retailers,
whether their clients
are heading to Vegas
for sports gambling,
or to just take in a
live game, apart from
any betting. Either way,
travel retailers and tour
operators stand to benefit
from more Las Vegas travel.
Ultimate Sports
Weekend
One way that the city is helping
to drive more interest in sports
is through the Ultimate Vegas
Sports Weekend, a jam-
We’re here to get you there.
packed schedule of compe-
tition ranging from the race Choose from an exciting array of reward options like restaurant
track to the rodeo to the arena.
Over one long weekend and retail gift cards, or choose items for your home or office
in March, guests took in a when you book your clients rental vehicles with Hertz.
busy schedule, including
tournament play by 17 World
Rugby Sevens teams at Not an Agent Gold Rewards member yet?
Sam Boyd Stadium; a night
of UFC MMA fighting at Join today at agentgoldrewards.com
T-Mobile Arena; high-speed
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by the streaking NHL Las
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Registered Trademark of Hertz System, Inc., Used Under License. ©2019 Hertz System, Inc.
Vegas Golden Knights, also
at T-Mobile Arena.
MAY 27, 2019 • CANADIAN TRAVEL PRESS • 15
0527PG03-14-15.indd 15 2019-05-23 4:04:36 PMFlorida retreat seen as an
alternative to hotels
Balmoral Resort Florida is promo-
ting itself as a resort with a home-
sweet-home-style experience
for those planning to vacation in
Central Florida.
Kim Uno, Canadian repre-
sentative for the Feltrim Resorts
property, found in Orlando-area
Haines City, notes it’s about 30
minutes from Walt Disney World,
15 from Legoland and five from
“world-class golf.”
Balmoral has 24 townhouses
with two or three bedrooms and
160 homes that have three to six
bedrooms that guests can rent,
which Uno says are suited for
different types of groups, among
them single and multi-genera-
tional families, groups of friends,
long-stay vacationers and
golfing buddies who would like an
alternative to a hotel stay which
may prove to be pricey.
The “beautifully furnished”
“
homes feature full kitchens that
enable guests to have as many
Balmoral is happy to host families.
meals in their homes as they wish.
“Hotels don’t work for every-
one,” says Uno. “At Balmoral, you Kenny says those who book Balmoral will receive
have the convenience of a private a digital access code two days before their arrival,
residence with the luxury of having all enabling them to go straight to their house upon
the amenities at the resort. arrival. Maintenance staff are on site 12 hours a day
and there’s an emergency number for guests when staff
Fresh and new Hotels don't work are not on site.
“Everything is fresh and new,” she Homeowners regard them as investment proper-
says, recalling her own visit to this for everyone. ties that are routinely rented to vacationers, with Uno
“cost-effective” retreat that had its saying those wanting to stay at Balmoral shouldn’t
soft opening in 2017. “I thought: Am have any troubling booking one of the dwellings. “We
I the first person to stay in this home?” knowing that she was not, but it will always do our best to accommodate those who would like to
speaks to the immaculate upkeep of this property. stay at Balmoral and while we generally have some availabity, it is
Uno reports that Balmoral is found in a quieter area marked by a good idea to ensure to book early for the holiday seasons in order
orange groves that’s away from what she labels “the hustle and bustle not to avoid disappointment”
of Orlando,” A grocery store, Walmart and other shopping venues are Balmoral offers agents 15% commission.
found just outside the 115-acre resort that has what developer Gary
Kenny calls “four large community lakes.” Lots of sports
Among amenities found on Balmoral grounds are the Poolside Bar & Meanwhile, the end of July will see the arrival of the R9 Ronaldo
Grill, which allows people to dine on-site or have them order food, which Soccer Academy developed in partnership with the Brazilian soccer
they can pick up or have delivered; a gym; wedding pavilion; clubhouse; legend. It is designed for those wanting to improve their soccer skills
games room that’s popular with children and adults alike; waterpark; and for hosting tournaments. The Sports Village will be completed in
splash pad and movie room. Weekly outdoor movies are seen on what’s September and will include 10 sand volleyball courts, a golf hole where
billed as a “giant, inflatable screen.” people can practice chipping and putting as well as 24 additional new
“I refer to it as a horizontal hotel,” Kenny says. “Our resort is fully dedi- homes that will be located in the Sports Village area.
cated to vacation homes.” Slated to open in January is the Balmoral Banquet Building, which will
be able to cater groups of up to 150 people.
Digital access Summer of 2020 will see the opening of a sports arena that will have
Homes that have three to six bedrooms have private swimming pools, two NBA-size basketball courts, four indoor volleyball courts, a gym and
while those who stay in two and three bedroom townhomes are welcome 2,000 stadium style seats.
to use a large pool located at the multi-million dollar club house, which is The following year will see the opening of a 100-room hotel.
open to all resort guests. More information is available through BalmoralResortFlorida.com.
Guests will find the bedrooms have their own bathrooms. Uno can be reached by emailing kim@elevatustm.com.
16 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG16.indd 16 2019-05-23 4:47:14 PMDiscover the ‘natural side’ of The
Beaches of Fort Myers and Sanibel
Harriet joined Jeanette Faria in Toronto to promote the Beaches of Fort Myers and Sanibel.
IAN STALKER Tourism authorities are eager to promote alternative” to a traditional Florida vacation.
the region’s natural side, citing the likes of Zinke added that Pine Island is the “fruit-
H
arriet has her haven. manatees, dolphins and other creatures that bowl of southwest Florida,” among other things
The manatee mascot for Florida’s are found there. having a mango festival. “You can eat anything
The Beaches of Fort Myers and Sanibel Indeed, the area has the highest concentra- mango...,” she said of MangoMania. “We even
put in a recent Toronto appearance, saying her tion of bottlenose dolphins found anywhere. crown a mango queen.”
Gulf of Mexico destination offers “warmth and Among activities are kayaking in a part of Automobile magnate Henry Ford and
tranquility,” with Gulf of Mexico water warmer the world that has 190 miles of paddling trails, inventor Thomas Edison had winter retreats
than that found on Florida’s Atlantic coast. more canals than Venice and more than 100 in Lee County, with the bordering homes now
“It’s a great place when it comes to nature. barrier islands, and is promoted as the “world’s open to tourists.
That’s why my friends chose to live there,” top shelling destination.” Meanwhile, tourism authorities note golfers
she said. Stefanie Zinke, international sales man- will be in their element in a Lee County vaca-
“Our waters are really nice and warm...all ager for the Lee County Visitor & Conven- tion, with the jurisdiction having nearly 100
year-round.” tion Bureau, said the county is a “different golf courses.
Philadelphia ready
to welcome a
FOUR SEASONS
IAN STALKER
Philadelphia's hotel scene is on the verge of reaching new heights.
A Four Seasons will be opening in the city in mid-August, occupying
the 48th to 60th levels of a 60-floor building. On hand for a Visit Philadelphia event in Toronto were Donna
Jeff Guaracino president of Visit Philadelphia, told a Wednesday Schorr and Jeff Guaracino of Visit Philadelphia; Jerry Grymek of LMA
Toronto gathering that hotel guests will have the “most gorgeous views Communications, which represents Philadelphia in this country; Melissa
of the city,” adding those guests will head to their floors in a “totally Quinones of Four Seasons; and Deirdre Hopkins of Visit Philadelphia.
glass elevator.”
Hotel spokeswoman Melissa Quinones in turn promised the hotel will lower than one in such East Coast US cities as New York and Boston.
have “incredible chefs”who will be offering new dishes, and visitors will He also said his city is proud of its diversity and visitors “will find a
also find a “sky-high bar” on top of the hotel. place that warmly welcomes you.”
The impending hotel is also being welcomed by Visit Philadelphia Visitors can also enjoy festivals and live concerts, he continued.
spokeswoman Donna Schorr: “We're very excited because it's going to Meanwhile, Guaracino praised Philadelphia as a walkable city, drawing
bring true luxury to the city of Philadelphia.” comparisons between his city and Montreal in that regard.
Meanwhile, Guaracino among things praised Philadelphia for being a Philadelphia's restaurant scene is drawing accolades from weighty
great sports town, and said the cost of a Philadelphia visit is likely to be names in cooking circles, he added.
MAY 27, 2019 • CANADIAN TRAVEL PRESS • 17
0527PG17-18.indd 17 2019-05-23 4:43:08 PMSounds of summer
roll into COLORADO
I t’s almost summer and in Colorado the hills come alive with the
sound of music each summer, with mountain towns like Vail and Telluride
Vail Jazz Party (Vail, June 30-Sept 2)
A full summer of jazz performances in Vail concludes with a four-
hosting major festivals and a live concert season in Denver extends from night, five-day bash at the Vail Marriott Mountain Resort & Spa over
June to September, featuring such artists as Kasey Musgraves, Billy Joel, Labour Day weekend. Embracing the spontaneous roots of authentic
Garth Brooks, Billie Eilish and Peter Frampton among many others. jazz, the party has in the past hosted soloists such as Ernie Adams,
There’s no better time for a visit that combines the great outdoors Dick Oatts, Shelly Berg and Wycliffe Gordon and groups like the Monty
with the sounds of bluegrass, rock, jazz and folk against a majestic Alexander Trio and Clayton Brothers Quintet in a cabaret-style setting.
backdrop of red rock and granite. Nature’s own concert halls await The Underground Music Showcase (Denver, July 26-28)
your arrival. The Underground Music Showcase is the perfect place to witness
Country Jam, (Grand Junction, June 14-17) Colorado and The Mile High City’s exploding music scene. The Denver
For nearly three decades Country Jam has launched itself to the Post hosts this annual bonanza in Denver’s Broadway neighbourhood.
forefront of the country music festival scene, hosting the biggest names Every space viable for an intimate jam session opens its doors for
in country music amongst the Red Rock landscape of Western Colorado. music-lovers looking to discover the next Billboard-topping band.
The 28th edition of Country Jam features Luke Bryan, Sam Hunt, Little Rocky Mountain Folks Festival (Lyons, Aug. 16-18)
Big Town, Alabama and more of country’s biggest stars. Set in the culturally rich mountain town of Lyons, just an hour from Denver
Telluride Bluegrass Festival (Telluride, June 20-23) and half an hour from Boulder, this under-the-radar festival has been held
Each June, music lovers from around the world come together at the here since 1990. The Folks Festival celebrates song and story with music
world-renowned bluegrass festival in Telluride for four days of toe-tap- from morning until 10 p.m. nightly with song writing workshops in the Wild-
ping, carefree dancing and music loving fun. Past performers include flower Pavilion sprinkled throughout the day, allowing for up-close-and-per-
Mumford & Sons, Elvis Costello, John Butler Trio. sonal interaction with some of the musical guests. This year’s lineup is im-
Bravo! Vail (Vail, June 20-Aug. 4) pressive, featuring Violent Femmes, Ani DiFranco, Josh Ritter and Ben Folds.
Four of the world’s greatest orchestras make their summer home Telluride Blues and Brews Festival (Telluride, Sept. 13-15)
in Vail, and Bravo! Vail is a star-studded celebration of innovations, A festival capital of Colorado, Telluride is the perfect place to host
premieres and world-class artistry. Highlights include Bravo! Vail’s first- this soulful gathering complete with brews from more than 50 of the
ever staged opera, an innovative premiere production of Tosca; North country’s best microbreweries. Previous years’ lineups were a who’s
American debut of Chamber Orchestra Vienna – Berlin; premieres of who of the blues, rock and gospel worlds, including Chicago, The Fray,
new works by Philip Glass and Edgar Meyer; plus performances by Anne- George Thorogood & The Destroyers, Galactic and Jimmie Vaughan.
Sophie Mutter, Yefim Bronfman, the Takács String Quartet and more. www.COLORADO.com
18 • CANADIAN TRAVEL PRESS • MAY 27, 2019
0527PG17-18.indd 18 2019-05-23 4:43:32 PMYou can also read
