SUSTAINABILITY REPORT 2020 - Canon Oceania - Canon New Zealand
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SUSTAINABILITY REPORT 2020 Canon Oceania
No matter the challenges that find their About the report
This report is structured and informed by our
way into our path, we confidently Canon Oceania material issues for 2019-2020.
We have aligned the content of our report
progress towards the future, where
where possible with Canon’s globally identified
sustainability priorities. It is not independently
assured although our carbon data is included
endless possibilities lie. Where our in the Canon Global independent verification
process, with details available in the Canon Inc.
innovation inspires others to be brave and
Sustainability Report.
This year we have changed the way we name
imagine the impossible, we make it a reality. the report; from the year we are reporting on,
to the year the report is published. This is to align
with the Canon Group reporting convention.
This summary report is supported by the
following documents which contain more
detailed information:
Economic and Governance Fact Book
Environmental Fact Book
Social Fact Book
Canon welcomes feedback on the report at
sustainability@canon.com.au
Canon Oceania Headquarters
Canon Australia Pty. Ltd., 5 Talavera Road,
Macquarie Park, NSW 2113, Australia.
Telephone: 13 13 83
Objectives legend
Objective achieved
Project commenced but not finished
Objective was not achieved
Photo credit (front cover): Di Lymbury,
Member of our Canon Community.
Taken on a Canon EOS R.
hoto credit: Mark Goodwin, P Canon Group Employee. Taken on a Canon EOS 5D Mark IV.
hoto credit: Sally Anscombe, P Getty Contributor – ‘This is Australia’ Collection. Canon Oceania Sustainability Report 2020 2
CO N T E N TS
04 MANAGING DIRECTOR’S MESSAGE
06 SUSTAINABILITY HIGHLIGHTS
08 OUR OPERATIONS
10 PROFITABILITY WITH PURPOSE
12 BUILDING A SUSTAINABLE BUSINESS
14 OUR MATERIAL TOPICS
14 1. Driving innovation
20 2. Transforming business
28 3. Acting responsibly
34 4. Promoting an open and diverse culture
40 5. Reducing our environmental impact
50 OUR MANAGEMENT TEAM
52 OUR SERVICES
3 Canon Oceania Sustainability Report 2020
EXPAND IN G T H E H ORI ZO N S O F
O U R CUSTOM E RS AN D BU S I N E S S
A M E S SAGE F RO M O U R MANAGIN G DIR EC TOR
Welcome to the Canon Oceania 2020
Sustainability Report, which provides you, our
locally-developed products and services,
and achieved a first for a Canon Group
‘Better, Created Together’ Some noteworthy examples were the launch
of the Kyōyū and PrintNow solutions in the
stakeholders, with an overview of how we are Sales Company – carbon neutral These results would not have been possible consumer market which caters to growing
addressing the issues that matter most to our certification for Canon New Zealand1. without the sense of common purpose community interest in the sharing and circular
current and future performance and prospects. reinforced by the launch of ‘Better, Created economy, the enhancement of our own
Towards 50-50 Together’ – a new Group culture that Robotics Process Automation (RPA) offering
After completing a rigorous materiality through our technology solutions
assessment process in March 2019, our Consolidating our Group companies into I foreshadowed in last year’s report.
In defining the values, beliefs and cultural powerhouse, Canon Business Services, and
material (i.e. most important) topics remain three main management entities – Canon the inauguration of the Canon Innovation Lab
unchanged. We did, however, revise the Australia, Canon New Zealand and Canon norms we identified as necessary to achieve
our Group goals, we focused particularly in to strengthen our local innovation agenda.
phrasing of some topics to reflect incremental Business Services – will help achieve our
changes in our business strategy. The chapters goal of deriving 50 percent of our revenue 2019 on building cross-functional teams able This innovation focus is the cornerstone of
in this report address in some detail our from services and 50 percent from to work collaboratively towards long-term a core Group strategy aimed at expanding
objectives and approach in relation to each: products. It also acknowledges the sales, product and innovation objectives. the horizons of our customers and
maturing of our traditional markets. Global business. To this end, we were successful
• Driving Innovation
• Transforming Business
changes in the camera and inkjet markets
in particular, affected our sales in 2019. But I
Innovation – Beyond Oceania in 2019 in selling our business process
expertise to Canon Europe. We’re also
• Acting Responsibly am pleased to say that our operating profit
With respect to innovation, for example, we looking to leverage our relationships with
• Promoting an Open and Diverse Culture has increased in 2019 across the Canon
launched some exciting new products in 2019 other Canon Group Sales companies to
• Reducing Environmental Impact Oceania Group.
and have an impressive range planned for on-sell new products and services in
2020. But what really excited me this year markets throughout the world.
2019 represented another year of This result was achieved in part by
successful business transformation for reducing costs through restructuring and was the burgeoning of local innovation across
Our progress and success with respect to
Canon Oceania. Working towards our goal of by focusing on business profitability. every business unit in the Group, driven by
local innovation was tinged with some
expanding the horizons of our customers and We also maintained very strong market our own in-house creativity and expertise.
sadness after Canon Information Systems
our business, we continued to simplify our share in our consumer business, Research Australia (CiSRA) – a company
structure and systems, collaborated to build significantly grew market share in business jointly owned by Canon Inc. and Canon
a new culture that reflects the best attributes products, and achieved strong growth in Australia – closed its doors for good on
of our diverse companies and regions, our IT services and outsourcing business. 31 August 2019.
launched a raft of innovative Canon Inc. and
1. Canon New Zealand’s carbon footprint was audited and certified in 2019 in accordance with the Toitū carbonzero program and ISO 14064-1.
Canon Oceania Sustainability Report 2020 4
Living kyosei We also demonstrated Canon’s ongoing
commitment to using our technology to help
Globally, Canon Inc. is pursuing the realise a better society through our
realisation of a sustainable society based on partnership with the First People Project. This
the philosophy of kyosei – living and working initiative saw us joining with AthletesVoice
together for the common good – while and NRL star Angus Crichton to showcase the
aligning its operations and impacts with the richness of traditional Aboriginal and Torres
United Nations Sustainable Development Strait culture through visual storytelling.
Goals. In Oceania, our strategies reflect As I write this introduction, all of our plans and
Canon’s global goals, and part of our ‘Better, those of our customers have been severely
Created Together’ culture includes engaging challenged by the COVID-19 pandemic.
with the community at many levels under our Fortunately, recent efforts revising our
strategic pillar, Making a Difference. business continuity plan held us in good stead
In 2019, both Canon New Zealand and Canon when the crisis hit. Through the extraordinary
Business Service Centre Philippines (CBSC) efforts of our teams in all locations, we were
Established in 1990, CiSRA was responsible As a result, our governance efforts in received external recognition for their efforts. able to maintain customer service beyond
for more than 240 US patents and 800 patents 2019 focused on information security and the Canon New Zealand led the way, reducing its expectations to critical customers.
across the rest of the world. The decision to privacy of customer information. Recognising emissions by 36 percent in 2019 year-on-year Without doubt, these are unprecedented
close the research institute was largely driven onerous and changing legislation across and becoming a Toitū carbonzero certified times. But in the face of challenges big and
by parent company Canon Inc.’s want to various jurisdictions, we implemented a organisation – the first Canon company in the small, we remain determined to emerge
update the priorities of its global innovation project to expand the scope of our existing world to become certified carbon neutral. stronger than ever. Our ambition remains to
agenda. ISO 27001 Information Security certification
CBSC was awarded a coveted Circle of expand the horizons of our customers and
to cover all the operations of Canon Business
Pleasingly, though, some of the visionary work Excellence of the World Vision CSR Company our business. And with a unified and purpose-
Services and Canon Business Information
that began at CiSRA continues at Canon of the Year, based on our contribution to the driven culture, a simplified Group structure,
Solutions by the end of 2020.
Australia – a number of promising projects Kanlungan sa Er-Ma Ministry (KSEM) robust profit growth, and an organisation
have been transferred across. Jonathan Gan, We also made the decision to harmonise the children’s shelter. I am particularly proud of brimming with talent and innovation, we look
for example, formerly at CiSRA now Canon systems for our Group companies; each the CBSC Project Inclusion program, which to the future with anticipation.
Australia, was instrumental in bringing the company is moving onto the same human provides meaningful work for people
Free Viewpoint Video System to life. resources and communications systems so with disabilities.
that by the end of 2021, we will have full
Governance oversight of Group activities and performance For Canon Australia, many of our employees,
with fewer risks. customers and their families were affected by
Success in expanding our horizons has come the devastating bushfires. In response, we
Akira ‘Dave’ Yoshida
In addition, our Critical Incident Management contributed $10,000 to the Salvation Army
with a need to understand the risks Managing Director
and Business Continuity Plans have been disaster appeal and provided community
associated with a growing and diverse set of Canon Oceania
integrated, and we made some progress on service leave to employees volunteering
customers and other stakeholders, operating
researching potential human rights risks in our to fight the fires.
in different markets with different needs.
extended supply chain – particularly those
related to Modern Slavery.
5 Canon Oceania Sustainability Report 2020
S USTAINABILITY
H I G H L IGHTS
0
Canon New Zealand achieved
Carbon Neutral Certification through
2
Australian innovations supporting the
circular economy. Kyōyū & Print Now.
126
participants from Australia, New Zealand
and the Philippines in Canon’s first
Toitū Envirocare and reduced their Innovation Lab.
emissions in 2019 by 36%.
CSR COMPANY ROBOTIC PROCESS NEW GROUP
OF THE YEAR AUTOMATION CULTURE
Circle of Excellence. Awarded by World RPA service launched to automate repetitive introduced to capture talent across the
Vision at Asia CEO awards to Canon tasks, enhancing our BPO offering. group: ‘Better, created together’.
Business Service Centre (Philippines).
Canon Oceania Sustainability Report 2020 6
hoto credit: Julie Chandelier,
P
Canon Group Employee.
Taken on a Canon EOS 7D Mark II.
“Gone are the days of sustainability not being central to an
organisation’s strategy. Now sustainability has become
central to people’s thinking. I love that Canon clearly
communicates our sustainability strategy and shows how
our sustainable practices evolve and actually deliver
tangible results over time. Because when people see that,
they want to be part of it. It’s a compelling reason to join
a company, and a compelling reason to stay.”
Nina Spannari, General Manager – Marketing & Customer Experience,
Consumer Imaging & Services.
7 Canon Oceania Sustainability Report 2020
O U R OPERAT I ON S
Company structure
current as of 30 April 2020
This group of companies is known
as Canon Oceania Group. Canon Inc.
Canon Inc companies
Canon
Australia
Canon Business Canon Canon Canon Canon Medical Canon Production
Service Centre Business Services Finance New Zealand Systems ANZ Printing Australia
Philippines Australia Australia
Includes Harbour IT and
Converga Brands
Canon Oceania Sustainability Report 2020 8Group companies
Canon Australia Canon Business
* includes Canon Finance Australia
Services
Locations: Locations:
HQ Macquarie Park, NSW HQ Macquarie Park, NSW
Horsley Park, NSW South Melbourne, VIC
Sydney City, NSW Tuggeranong, ACT
Alexandria, NSW Brisbane, QLD
Clayton, VIC Auckland, NZ
Melbourne, VIC Christchurch, NZ
South Melbourne, VIC Wellington, NZ
Adelaide, SA
Perth, WA
Brisbane, QLD
Canberra, ACT
Canon Canon Business
New Zealand Service Centre
* includes Canon Finance
New Zealand
Philippines (CBSC)
Locations:
Locations:
HQ Taguig City, Manila
HQ Auckland
Pasig City, Manila
Wellington
Angeles City, Pampanga
Hamilton
Christchurch
Nelson
Invercargill
New Plymouth
Queenstown
Dunedin
9 Canon Oceania Sustainability Report 2020P R OFITAB I L I T Y
W ITH PURP OSE
Business as usual no longer applies. Everything we do is imbued with the kyosei A material topic is defined by the Global In February 2020, the five topics prioritised
In 2020 it become increasingly clear philosophy. It acts as a moral guide for our Reporting Initiative as one that has “a direct in 2019 were reviewed in another
actions and relationships, even as we or indirect impact on an organisation’s ability workshop. The results from the earlier
that we are well past the point where evolve and respond to changes in to create, preserve or erode economic, assessment were validated by participants
companies could justify jeopardising technology, industry dynamics and environmental and social value for itself, its from across the Group. There were some
the wellbeing of communities or consumer preferences. stakeholders and society at large.” changes to the phrasing of some of the
damaging the environment in the material topics identified, with participants
Of course, we can always do more. As Fink believing the revised language better
pursuit of profits alone. explains, many companies are beginning to Our Material Topics captured Canon Oceania’s current thinking
understand that purpose is a driver of and approach.
Larry Fink, CEO of the world’s largest fund business value. And as the purpose-led To determine the topics that matter most
manager BlackRock, phrased it neatly in his approach to business becomes more to Canon Oceania, we completed a Accordingly then, the material topics our
2020 letter to shareholders: widely embraced, we will have to elevate materiality assessment in March 2019. people believe are most relevant in 2020
our standards even further to retain the It reviewed our strategy, company policies for the future wellbeing of our business are:
“A company cannot achieve long-term profits competitive advantage kyosei has and sustainability initiatives. Inputs came
without embracing purpose and considering delivered us. from all of our business units, as well as ur
the needs of a broad range of stakeholders … g Otal 1.
Canon’s global operations. Current strategy ucin en Inn Driv
m ov in
actions that damage society will catch up Practically, this means challenging ourselves and company policies were the source edron act
i p
at g
io
En . R
m
with a company and destroy shareholder to better manage our environmental impacts,
v
materials that weighed most heavily in our
5
I
n
value. By contrast, a strong sense of purpose doing more to help address injustice and initial research.
and a commitment to stakeholders helps inequality in our communities, and upholding
a company connect more deeply to its the values which have served us so well. A shortlist of potential material topics was
customers and adjust to the changing presented in a workshop featuring
demands of society. Ultimately, purpose This report is written with these objectives in employees from our Australia, New Zealand
is the engine of long-term profitability.” mind. As you read on, you will see we have
2.
and the Philippines operations. Participants
4. Propen anture
Div ers
T
a n O e C ul
Businormin
r
structured its content around the material
a
were invited to prioritise topics based on
ns
On this important matter, we are proud to say topics we believe are critical to Canon
f
mo d
their importance to our current and future
ess g
that Canon has prioritised purpose since
ti n
Oceania’s ability to create value for itself business prospects, and their ability to
g
inception, formalising this in 1988 with the and its stakeholders. improve or erode value for Canon
adoption of the kyosei philosophy – stakeholders over time. The final result was
a Japanese word which translates as living shared agreement on Canon Oceania’s 3. A c ti n g
and working together for the common good. material topics for 2019 and beyond. Responsibly
Canon Oceania Sustainability Report 2020 10 hoto credit: Greg Sullavan,
P
Canon Group Employee.
Taken on a Canon EOS R.
“We place a strong
emphasis on ensuring
our actions, our business
operations, and the
partnerships we form
with our customers, bring
about a measurable and
positive impact within
our communities.”
Scott Frood, Senior Sales Manager
– Canon Business Information Solutions.
11 Canon Oceania Sustainability Report 2020BUI LD ING A SUSTAI N AB L E BUSIN E S S
OUR BUSINESS
Our purpose Why we exist
Everyone who comes to work each day wants to know
that all of their passion, dedication and effort makes a real Distributo
s rs
difference. A difference that makes us all better and helps
loyee
us continually shape who we are and what we do. This helps p Co O
our customers imagine new possibilities, creates an exciting Em
pe mu
future and changes the way they experience the world.
m
ra nitie
tin s
g
ers
Our values What guides us
um
Togetherness. Bravery. Achievement. Imagination. Integrity.
Cons
Our values underpin our vision, shape our culture and help
Government
set the expectations of how we behave and work with each
other. They guide us every day in making the right decisions
and are essential to achieving our performance goals.
C u sto
B u si m ers
Our vision Where we’re going
nes
Our Canon Oceania Group vision, “we’re on your horizon”,
relates to both our customers and our people. To sustain our
s
.
In c
success and grow, we must work together to find new ways to
expand the horizons for what is possible for our business, today
n
no
Ca
and tomorrow.
Pa
A g rt n e
en rs, s
Our business model Who we are ts S u p p li e r
Canon in the Oceania region comprises of Canon
Australia, Canon New Zealand, Canon Finance,
SUNSTUDIOS, Canon Business Services and Canon
Business Service Centre Philippines, employing
more than 2,500 people across the region.
Canon Oceania Sustainability Report 2020 12AS AT 1 JUNE 2020
1. Driv
ing Innovation
GROUP COMPANIES
Page 14
HIGHLIGHTS
ct Canon Oceania
pa
CANON AUSTRALIA CANON NEW ZEALAND
l Im
2.
ess )
sin ines (Ca 589 employees 207 employees
nta
Tra
Bu ilipp no
n h nB Provides consumer and business Provides consumer and
me
no re P us C
nsf
imaging products and services business imaging products
KYOSEI
t i
as well as some specialist and services as well as some
BS ess
iron
Ce a
orm
es (C
n
n
imaging products. specialist imaging and
Pag
vic P
40
Ser BSC
communications products.
5. Reducing Our Env
e 20
Se
ing B
living and working 43%
Page
rvi
1st
C
together for the of participants in
ces
Explore Leadership Canon company in
usiness
common good.
)
Program are women the world to become
carbon neutral
100-Ways
diversity program #1
most trusted digital camera
brand in NZ and 7th most
trusted brand in NZ overall
CANON BUSINESS CANON BUSINESS
SERVICES SERVICE CENTRE
nd
Ca
PHILIPPINES
a la
no
Ze
473 employees 928 employees
n
us
4. P
Ne
w
A
tr a in Australia
li a n
no Our teams work in sites across
rom
Ca the Philippines offering
215 employees business process outsourcing
ot
in New Zealand solutions and cutting-edge
in
Pa
ly
ge cloud and IT services.
n
g
Offering business process
sib
34 28
O n
a
outsourcing solutions and
pe
na
Paspo
ge
cutting-edge cloud and 3,900 volunteer hours
nd g Re IT services. spent working with
children's centre, KSEM
n
Div cti 13%
erse
Cultur 3. A year-on-year revenue 1
e growth in 2019 CSR Circle of
Excellence Award
2
businesses, Converga
and Harbour IT, coming
together as one
13 Canon Oceania Sustainability Report 202001 Canon Oceania Sustainability Report 2020 14
01 Driving Innovation
Since its founding in 1937, Canon has been
at the forefront of technological development –
pioneering products and services that actively Sustainable 9: Industry,
Development Innovation and
inspire and enable people to achieve more than Goals (SDGs) Infrastructure
they ever thought they could.
01
Driving Innovation
Canon Inc Canon Inc Canon Inc
3 RD
highest number of US patents
EOS RP
launched, delivering breathtaking
speed, sharpness and image
EOS
200D MARK II
launched, an easy-to-use DSLR
awarded in 2019 quality in our smallest and lightest
full-frame digital camera yet
Canon Australia Canon Australia Canon Business Services
KYŌYŪ FUTURE
OF WORK
ROBOTICS
PROCESS
AUTOMATION
the online sharing platform, 2019 report released product launched
was launched
15 Canon Oceania Sustainability Report 2020Driving Innovation
2020
OBJECTIVES
Innovation is in our DNA. self-awareness. By focusing on our The ultimate immersive
Since its founding in 1937, own culture and processes, we experience, the Free Viewpoint
avoid making excuses and work Video System technology allows
Canon has been at the
together to get results. viewers to move anywhere in a
forefront of technological stadium through a virtual camera.
2019 performance
development – pioneering
2020 objectives
2019 objectives
It was used during the Rugby
products and services that New Beginnings World Cup™ 2019, where lucky fans
actively inspire and enable could simulate the feeling of being
While our commitment to research among the players on the field.
people to achieve more than and development remains as
they ever thought they could. strong as ever – Canon ranked We are proud of Jonathan and his
third for the number of US patents former CiSRA teammates for their
In 2020, we stand on the precipice
awarded in 2019, with 3,555 US role in bringing cutting-edge
of a new age. The digital revolution
patents held in total – on 31 August innovation to the world!
Complete closure CiSRA is now closed 1. Accelerate the that began with the advent of the
2019, Canon Information Systems
of the majority of and remaining growth of Print internet is accelerating, with
Research Australia (CiSRA) closed
CiSRA operations employees are part Now and Kyōyū breakthroughs in robotics, artificial
its doors for good. World-Class
and transfer ongoing of Canon Australia. to continue to intelligence, machine learning and
research activities to Innovative projects contribute to our the internet of things allowing Established in 1990, CiSRA was
Innovation, Locally
Canon Australia. continue as part of
Canon Australia.
circular economy
and maximise return
us to do things better, faster and responsible for more than Made
cheaper than ever before. 240 US patents and 800 patents
on investment.
across the rest of the world. The With the CiSRA closure in mind,
Our innovation agenda is planned
Continue to publish The First Peoples 2. Focus on internal decision to disband the research Canon Oceania’s employees were
expertise and with tomorrow in mind. That’s
compelling content, and Unlikely Union institute was largely driven by ready to redouble efforts to
innovation. why we are combining Canon’s
promoting the work of films were released changing priorities in our global promote and strengthen our local
Canon customers and along with other technologies with the latest
3. Launch a five-year innovation agenda. innovation agenda. The excitement
enabling learning and content to promote the research and development (R&D)
local warranty was palpable when our Senior
further development Canon community’s internationally, with the aim of Pleasingly, some of the visionary
in Australia and Leadership team announced the
of consumers’ skills. outstanding skills. genuinely making a difference in work that began at CiSRA
New Zealand. launch of the inaugural Canon
our world. continues at Canon Australia, with Oceania Innovation Lab in
4. Build Azure Centre several promising projects being
Introduce new PrintNow and Kyōyū This aspiration to be a change- February 2019.
of Excellence. transferred across. Jonathan Gan,
technology sharing successfully launched. maker for good is underpinned by
for example, formerly at CiSRA, The brief was simple. Employees
services for cameras Both programs are now a company-wide willingness to
was instrumental in bringing the were asked to submit creative ideas
and printers. in the growth phase. take on R&D challenges, guided
Free Viewpoint Video System to that could drive profitability and
Internal Innovation Lab by the principle of San-ji – self-
program run. life for Canon. new revenue streams for the Group.
motivation, self-management and
Canon Oceania Sustainability Report 2020 16CASE STUDY
CANON AUSTRALIA
An impressive 126 ‘lightbulb
moments’ were submitted in
Following the success of the Future
of Education report in 2018, BRINGING
INNOVATION
response, with enthusiastic Business Information Solutions
participation from across Australia, (BIS) released its Future of Work
New Zealand and the Philippines. report in March 2019. Drafted by
As Stephanie Wang, General
acclaimed writer, broadcaster and
academic Dr Sunil Badami, the
TO THE 01
Manager Commercial and Channel,
WORLD
Driving Innovation
white paper explores the
Business Information Solutions, implications of social and
explains: “No-one knows our technological change on the
customers and our business better workplace and reveals what the
than our own team so it makes
The innovation capabilities of
jobs of the future will be like.
sense to reach out to the Canon the Canon Oceania family
family for new ideas.” Full of fascinating analysis – did you were again on display at the
know, for example, that 75 percent 2019 Canon Invention Awards
The twelve best ideas were shared of Australian companies see in Japan, when Chris
with all Canon Oceania employees technology as important but only
for comment and voting. In the Rosewarne, a Principal
23 percent feel ready to navigate it?
second half of FY20, six were – the report has been shared with
Research Engineer who joined
short-listed and pitched to the potential and existing customers to Canon Australia from CiSRA in Chris Rosewarne’s invention is now a key part of the Canon XF705.
Senior Leadership Team for funding. help them make better decisions early 2019, was recognised for
Andrew Mills and Vu Vo submitted about what Badami calls “the his outstanding contribution to
the winning idea, which was an disruption revolution,” and to imaging technology.
automatic discovery feature for kickstart a conversation about how
a printer installation function. Canon’s solutions can help. Canon Inc. Chairman and CEO,
Fujio Mitarai, awarded Chris for a
Future of Work Sharing Creativity patented invention relating to High
Canon Oceania
126
Efficiency Video Coding (HEVC).
Chris’ breakthrough is significant,
Our commitment to innovation With creative solutions and future as it improves video compression
means more than enhancing trends again in mind, Canon to deliver better image quality,
Canon’s own products and services. Australia launched Kyōyū in even while reducing file storage
We have always understood that 2019 – a new business line built on requirements. A number of products ‘lightbulb moments’ were
building a better, more creative and sharing-economy principles. Kyōyū, are now using his invention,
imaginative society is not only a Japanese for ‘share’, allows renters submitted to first Canon
including Canon’s XF705
good thing to do, but necessary for to hire photography gear while Oceania Innovation Lab
Camcorder and a range of HEVC-
the Group’s long-term success. helping owners get more value from from across Australia, New
supported 4K TVs, smartphones
their Canon products. and laptops. Zealand and the Philippines
17 Canon Oceania Sustainability Report 2020The Kyōyū camera-sharing Another example of our digital
community works like other sharing leadership comes in the form of
platforms. A renter browses the PrintNow – an on-the-go printing
online platform for available service that allows users to print
cameras and lenses in their area, whatever they need, whenever
and arranges a collection with the they need it, from over 100 locations
equipment owner at a convenient around Australia. The service makes
time. A built-in ID verification cloud printing a cinch – users simply
process helps with personal safety, upload their photos to the website,
and Canon provides free insurance find their nearest PrintNow station, Launched in March 2019, the Canon EOS RP delivers breathtaking image
for any damage done to rented and print what they need. PrintNow quality with outstanding value for money.
gear. Kyōyū is exclusively open to locations are available at
“It was such a Canon products. For more, visit:
https://kyoyu.canon.com.au
http://print.canon.com.au
So it was mission accomplished in by the end of 2019. To celebrate
confidence March 2019 when the Group these announcements, Group
booster to win New Products for a announced the launch of the new employees in Sydney were invited
Digitalising Customer New Decade
EOS RP. But first, some background. to an unveiling event, while key
Canon’s very Service
The EOS R System launched six customers and retailers supported
months prior (in September 2018), the launch with live demonstrations
first Innovation The physicist William Pollard once was arguably our most important across social media channels,
Lab prize for our The enhanced digitalisation of said that “learning and innovation camera innovation since the dedicated eDMs and reviews.
Canon Business Information go hand in hand. The arrogance of
remote printer Solutions is also making life more success is to think what you did
unveiling of the first EOS in 1987.
Similarly, Canon New Zealand
The EOS R system represents a
portal. To receive convenient for our customers. In yesterday will be sufficient for step-change in optical performance, customers and dealers gathered
recognition from 2019, we launched the new-look tomorrow.” For more than 80 years, compactness and durability. in Auckland to get their hands on
MyCanon Business Portal which Canon has created the world’s the EOS RP and to hear more
our peers, and offers users an easy way to control most loved imaging products. The EOS RP fully utilises the new about the new RF lenses. The
to have the their Canon devices from any It might sound odd to say, but this technology, delivering breathtaking evening included a photography
possibility for computer or mobile. success has been built on a kind
of restlessness.
speed, sharpness and image quality
in our smallest and lightest full-
walk around historic parts of
Parnell, which charmed the
our idea to By logging into the portal, frame digital camera yet. What’s many photography enthusiasts
realise its full customers can book and track
service requests, pay invoices and
Every generation of Canon
products or services demands more
more, the camera is outstanding in attendance.
value for money, and perfect for
potential was order products and supplies online than the last. It is no cliché. We hold those learning the joys of full-frame Finally, in April 2019, we announced
fantastic.” – nothing is more than a few clicks ourselves to a standard of constant photography for the first time. the launch of the anticipated Canon
away. In addition to the updated improvement, and so do our EOS 200D Mark II. An easy-to-use
Andrew Mills, Pre-Sales interface, the portal includes a news customers. They expect product The March 2019 launch also DSLR in a small and lightweight
Consultant – Enterprise section featuring the latest reports, innovation that reflects the cutting- highlighted the production of a body, the camera is perfect for
our whitepapers and articles, and a edge of imaging technology, and remarkable 140 million EF and RF families looking to step-up from
& Government, Canon
ChatBot to troubleshoot any issues we are committed to delivering lenses to date, and flagged the their smartphone, or upgrade their
Business Information that arise. for them. release of ten new RF lens models existing camera.
Solutions.
Canon Oceania Sustainability Report 2020 18CASE STUDY
CANON AUSTRALIA
SAVING MONEY,
EXPANDING YOUNG MINDS
01
David, the IT Manager at After realising how much money
Driving Innovation
Highview College in Victoria, was being spent on outsourcing,
David and his teaching colleagues
Australia, had a vision.
Jeanean and Carl decided to buy a
An expert in his field, he Canon large format printer. The
understood the transformative purchase immediately reduced their
effects of technology, and printing budget – from $60 to $14 a
wanted to find a way to metre. More importantly, as
implement technology-centric Jeanean explains, it has helped
unshackle the creativity of
solutions that would benefit
Highview’s students. David adds:
students and staff alike. “The “we’ve printed on textiles, plastics,
role of IT at Highview is to metal, self-adhesive materials…
keep teachers teaching and we’ve used it to produce everything
students learning in the most from t-shirts to skateboards to
innovative and interesting theatre sets.”
ways,” he says.
This artwork ‘Correct second eyes speak’ was created by a student at Highview College with the help of their new
Canon large format printer.
19 Canon Oceania Sustainability Report 202002 Canon Oceania Sustainability Report 2020 20
02 Transforming Business
Businesses today must unlock new
opportunities, drive new growth and deliver new
efficiencies. At Canon Oceania, we are doing Sustainable 9: Industry,
Development Innovation and
just that. By combining all our business lines Goals (SDGs) Infrastructure
under one Group with a unified strategy, we aim
to fulfil our ‘Better, Created Together’ purpose.
02
Transforming Business
Canon Business Services Canon Business Services Canon Business Services
13%
revenue growth over 2019 with
NEW
MARKETS
Business Process
NEW
TECHNOLOGY
invested in Azure Stack, the
the consolidation of CBS and Outsourcing (BPO) sold most advanced hybrid cloud
Canon Business Service Centre to the European market solution available
Philippines (CBSC) through Canon Europe
100M
Canon New Zealand Canon Australia Canon Australia
# 1
Most trusted digital camera
CANON
BUSINESS
READINESS combined units of the global
INDEX (CBRI)
hoto credit: Reejee Mallari,
P brand and 7th most trusted EOS-series silver halide (film)
Canon Group Employee. brand overall for the third and digital interchangeable-
consecutive year (Reader’s Security Report lens cameras produced for the
Taken on a Canon EOS M100. Digest annual survey) popular Canon EOS series
21 Canon Oceania Sustainability Report 2020Transforming Business
2020
OBJECTIVES
In a world of unprecedented As part of the overall initiative, servicing their clients leaving the
technological disruption, our operations in the Philippines task of building and managing the
were also consolidated into a operational foundations of a
businesses today must
single entity and renamed Canon modern, scalable business to us.
unlock new opportunities,
2019 performance
Business Service Centre
2020 objectives
drive new growth and deliver
2019 objectives
Philippines (CBSC). It now operates CBS responded to the
new efficiencies. At Canon as one business comprising almost transformation detailed above by
Oceania, we are doing just 1,000 employees. delivering 13 percent revenue
growth over 2019. This was an
that. By combining all of our
As part of this restructure, too, our outstanding result in a challenging
business lines under one Makati site in the Philippines was market, driven primarily by our IT
Group with a unified decommissioned, with four capabilities. What’s more, the CBS
strategy, we aim to fulfil our regional offices reduced to three value proposition – freeing
Strengthen synergies Converga and 1. Continue to ‘Better, Created Together’ (employees from the fourth office customers to focus on growth –
with acquired Harbour IT combined enhance operation purpose. were relocated to the three has become increasingly clear, with
businesses, maximising to create CBS. productivity through remaining offices). The newly 88 percent customer satisfaction
returns on investments Amalgamated our process efficiencies. restructured CBS and CBSC, along across the business for 2019.
in new services – e.g. NZ companies into Consolidating for the with Canon New Zealand, and
2. Capitalise further Luke Clark, CEO of CBS, says the
Print Now, Kyōyū,
Customer Experience
Canon NZ. Print Now
and Kyōyū rolled out.
on the Canon Future Canon Australia, will exist under
the Canon Oceania Group. strong results and positive
Experience Stores. feedback are a result of the hard
Store, Robotics.
3. A new business
The Canon Business Services Crucially, the consolidation work that began in 2018, and
Implement new Digital Digital workplace model to provide Transformation reinforces our position as a market continues to this day. These efforts
Workplace, providing project including certainty around To secure the best possible leader in optimising business include the setting up of a single
employees a gateway HRConnect is in running costs for end-to-end solutions for process outsourcing (BPO) and leadership structure across the
to all digital tools and progress. Due to Business Information customers, we unified Converga cutting-edge technology solutions business, a unified strategy to
content required for launch 2020. Solutions customers. Australia, Converga New Zealand, for our customers, which in turn, oversee growth, a single sales and
their roles. the Canon Business Service helps them uncover hidden marketing team, and aligning work
4. Cross sell BPO and
accelerate RPA and Centre and Harbour IT into a inefficiencies, reduce friction, processes and IT systems.
Launch RPA (Robotic We launched CBS’ Azure practice. single business unit in 2019. and enhance their business
productivity. Most importantly, CBS has sought
Process Automation). RPA product (under The new business unit –
to build a single united culture.
RPA allows the user the Converga brand). Canon Business Services (CBS)
The business logic underpinning “One of our biggest priorities was
to automate manual – combines the technical and
workflows with the creation of the new business bringing together the CBS
cloud capabilities of Harbour IT
technology that mimics unit is strong – with all their BPO leadership team to build a unified
with Converga’s business process
human data entry. and technology needs now in one culture,” Clark explains.
outsourcing solutions.
place, customers can focus on
Canon Oceania Sustainability Report 2020 22“The leadership team understands
that they are accountable for the
Equally, the bringing together of
Converga and Harbour IT has
CBS is uniquely positioned to
oversee the implementation of
Canon in the
performance of the business as a accelerated the development of Azure Stack for customers who do Community
whole. That’s why we have joint our Robotics Process Automation not have the budget, time or ability
KPIs for the success of CBS as a (RPA) offer, which automates to implement the offering Connecting people with our
group, not for the success of a low-value and repetitive tasks that themselves, but who nonetheless technology, while at the same time 02
single business unit or geography.” would otherwise fall to an want the benefits that an advanced contributing to the wellbeing of the
Transforming Business
employee to complete, enabling hybrid cloud solution can offer. communities in which we operate,
Reflecting on the year in review, a company’s employees to then is fundamental to our purpose at
Clark is proud of the work the focus on higher-value, profit- Canon. The combination was
team has already done on culture, driving activities. Security Top of Mind evident in our sponsorship of the
and the enhanced value 2019 Rugby World Cup™, where we
proposition the merged entity Our RPA offering complements our With client security top of mind, took a community-centric approach “When our customers
now offers customers. IT service desk capability and helps Canon Business Information
our larger customers run more Solutions promoted the Canon
to showcasing our ground- talk to us about our
breaking technology.
“The overall health of the business efficiently. We are focused on Business Readiness Index (CBRI) service its always
is better than ever,” he says. “It’s not
just financial – it’s also about
building strong relationships with security report in 2019. The report During live matches, we provided about the basics not
finance teams within our customers’ aims to assist small-to-medium video highlights to the International
impact, opportunity and community. businesses, seeking to explain businesses in the education, the legal Games Broadcast Services (IGBS), the complex stuff.
I believe we’re asking the right the value and convenience that and health sectors with their data the host broadcaster, through our That’s why we are
questions for long-term success: RPA can deliver. hygiene, and to make them more revolutionary Free Viewpoint Video
What’s the impact of our work? aware of the many ways in which data System. It allowed angles of the
focused on getting
What opportunities can we capture? Customer need has also been a breaches can occur. For example, the matches to be captured that are not the basics right –
And what more can we do to principal driver behind our efforts report found that while 84 percent of possible using conventional making sure our
support our local communities?” to create a consistent cloud-based businesses are aware of printing- cameras, with footage curated into
experience. In response to related security threats, only four in highlight reels and shared to employees love their
Enhanced Technology customer requests, we invested in ten have their printers secured. broadcast, streaming, news and job and flawlessly
Solutions Azure Stack, the most advanced
hybrid cloud solution available. Small businesses (less than
sports commentary programs. We delivering what we
The end-to-end nature of CBS’ also provided behind-the-scenes
service offering has led to new Azure Stack helps businesses take 20 employees) also had low rates of support to members of the Rugby have promised.”
growth opportunities. Enhanced full advantage of the public cloud’s employee awareness around printer World Cup press team, including
capabilities in Business Process scalability, flexibility and power, security issues (31 percent unaware camera and lens maintenance Rajan Khetia General
Outsourcing (BPO), for example, while maintaining sensitive of the risks) compared to large services and product loans. Manager – Managed
means we can now sell technical company data in a private cloud. businesses (over 200 employees), Services, Canon Business
where only 5 percent were unaware
solutions to the European market Services.
through Canon Europe. of the risks.
23 Canon Oceania Sustainability Report 2020Lastly, we continued our
community-generated photo
A pivotal factor in maintaining a
strong reputation is to keep
Real Moments
collection This is Australia, in stakeholders informed. To this end, Deserve Real Cameras
partnership with Getty Images. the Business Insights team
Joining forces with Starting with launched the Business Insights Confidence in our brand and
Julius, a not-for-profit that works to podcast, providing an easily products is linked to our belief that
challenge the way we view digestible content option for those consumers still have a strong desire
disability, we have urged everyday who enjoy discussions around to capture moments on a physical
Australian Canon users to send in business thought leadership. camera which is why the Canon
photos that accurately portray the Based on the Future of Work report, EOS series has been the world’s
lives and experiences of people weekly episodes host special most popular interchangeable-lens
living with a disability. guests – leaders in their fields – digital camera for the last 17 years.
to speak on topics such as AI and Indeed our loyal supporters helped The stylish and lightweight Inspic camera combines great image capture
innovation in business. Canon Australia reach the with the instant gratification of a mini printer.
Building on our production milestone of 100 million
Reputation After reviewing the Consumer
Warranty Expectations Survey in
units of the global EOS-series
interchangeable-lens cameras Leading-edge innovation and a new models combine image-
November 2019, conducted on our in 2019. strong brand means Canon is well capturing capabilities with the
Reputation affects every aspect of
behalf by YouGov Galaxy Research, positioned to take advantage of this instant gratification of compact mini
a business, from employee intake to
we discovered that Australian Nina Spannari, General Manager – growing realisation. “Capturing printers. Appealing to our younger
overall revenue. So when Canon
consumers link the length of Marketing & Customer Experience, imagery is a global language,” demographic, the cameras were
NZ was named among the most
manufacturer warranties to brand believes that in an increasingly Spannari says. “People understand carefully designed to be stylish and
trusted brands in New Zealand, we
trust, good value and product digitalised world, Canon Oceania’s the benefits of photography and lightweight – a must-have for
viewed the accolade as a testament
quality. Accordingly, we increased success will not be built on moving videography better than ever – parties and gatherings to celebrate
to the quality of our cameras and
the warranty period on our away from products and hardware, even a two-year-old knows how to the joy of instant sharing and living
other products, and the people who
Mirrorless, DSLR, Digital Video but rather from “finding where take a photo or video. To capitalise in the present.
represent our brand. We were
Camera and Lens product ranges those products should live”. on this trend, we are focused on
named the seventh most trusted
to five years. explaining the difference between a
brand overall surveyed in the Spannari says that industries like
20th Reader’s Digest annual survey real camera and a communications
social media and streaming will device that takes photos.”
for the third consecutive year, and require “the kind of content which
the Most Trusted Brand in the can only be produced on quality Finally, we launched a new logo and
Digital Camera category. This was hardware”. She notes that expert rebrand for our mini photo printer
an outstanding achievement for the content creators, like Instagram series, together with our first instant
Canon New Zealand team. influencers, are transitioning camera. The rebranded Inspic line,
away from smart phones and whose name is a contraction of the
back to cameras to gain a words ‘inspiring pictures,’ and the
competitive advantage.
Canon Oceania Sustainability Report 2020 2402
Transforming Business
25 Canon Oceania Sustainability Report 2020Leveraging our
Combined Capabilities
E
AG
Cloud leadership – agile and secure
ER
LEV
• 1st to innovate with private cloud
• 1st to offer dual replication with no
inconsistency via ‘Cloud Metro’
• 1st to offer Azure Stack as a service
The only constant is change. Canon
consistently evolves and learns to offer you
Business Process
a business partner who is an expert in their Offshoring that Works
craft, so you can focus on yours.
• 1,000-strong offshore team with high
performance culture
•Uniting our Region
Under One Banner
CO
NS
Consolidating • We unified Converga Australia, Converga New
OL
Zealand, the Canon Business Service Centre
ID
for the Future
AT
and Harbour IT into this single business unit
13 percent revenue
E
88 percent growth in CBS • Our operations in the Philippines were also
customer satisfaction over 2019 consolidated into a single entity and renamed
Canon Business Service Centre Philippines
88%
, Created Tog 13%
(CBSC)
r e
te
th
t
Be
er
Connecting
Building on our People with
Reputation Technology
Letting our Customers
Focus on What Matters
• Optimising business operations through our
holistic and seamless approach
• Providing Direct Specialist Access across
operations, support and service delivery
Commercialised Robotic Process Automation,
Machine Learning and numerous • Delivering flexible solutions with scaling
Artificial Intelligence technologies options with our Built-to-Scale Philosophy
E
ENHANC
27 Canon Oceania Sustainability Report 202003 Canon Oceania Sustainability Report 2020 28
03 Acting Responsibly
We believe that acting responsibly across
the business is more than just the right
thing to do – it’s the smart thing to do. Sustainable 11: Sustainable
Development Cities and
Applying our kyosei philosophy to our Goals (SDGs) Communities
work – living and working together for the
common good – preserves and enhances
our social licence to operate.
03
Acting Responsibly
Canon Oceania Canon Oceania Canon Oceania
ISO27001 5,000 COVID-19
PREPAREDNESS
Information Security Certification votes submitted for the during 2019 we revised and
extended to cover all business Grants Program finalists integrated our critical incident
services in Canon Australia and across Oceania plans and business continuity
Canon Business Services plans, meaning we were able
to continue operations across
our three geographies
hoto credit: Colin Baker,
P
Canon Group Employee. Canon Australia CBSC Philippines Canon Inc.
$ 10,000 CSR
Taken on a Canon 1Dx. CIRCLE OF
EXCELLENCE FOR
donated to the Salvation Army
bushfire disaster appeal
CSR COMPANY OF
THE YEAR
GUIDELINES
awarded by World Vision at for suppliers published
the Asia CEO Awards 2019
29 Canon Oceania Sustainability Report 2020Acting Responsibly
2020
OBJECTIVES
At Canon Oceania, and mapping potential part-time Canon Oceania Group
we believe that acting environmental, social and employees for several years. With
governance (ESG) risks in our so many lives and properties
responsibly across the
supply chains, with a current impacted, every volunteer’s
business is more than just
2019 performance
focus on addressing possible contribution was critical. It was
2020 objectives
the right thing to do – it’s the
2019 objectives
gaps in 2020. equally as critical for us to support
smart thing to do. Applying and enable their efforts.
our kyosei philosophy to our
Translating a Global Our support for Australian
work – living and working
together for the common Promise into Local firefighters has been a key part of
our local outreach activities for
good – preserves and Action many years. In 2018, Canon
enhances our social licence Australia was recognised by the
Implement framework Group collaborating 1. Centralise the to operate. Our kyosei philosophy doesn’t just NSW Rural Fire Service as one of
for managing corporate with industry governance and involve Canon’s initiatives. It’s also a handful of companies that had
social responsibility to identify best management of the In practice, it includes maintaining about empowering and enabling been especially supportive of
risks in regional supply practise and key Group’s corporate the high operational standards and our people to contribute in ways bushfire efforts.
chain including modern risk areas, building social responsibility transparency that have always that matter to them. For example,
slavery and other our CSR framework. activities. been associated with the Canon the 2019/20 bushfires were a Indeed, Canon employee and
human rights issues. Policies are being brand, to serve the interests of our catastrophic event felt deeply Hawkesbury RFS volunteer Glen
2. C
ontinue our work in employees, business partners Webster nominated us for a
streamlined. across many communities. Fighting
our regional supply Supportive Employer Special
and local communities. the fires across large parts of New
chain, including Commendation. “I would like to
Ensure our Group- Harmonising South Wales, Victoria, Queensland
modern slavery and As we continue to grow across recognise the efforts of family,
wide health and safety processes between other human rights and the Australian Capital Territory
geographies, the reach of our was unrelenting and dangerous friends and co-workers who step
management system business units to issues.
meets ISO 45001. Group manage risk. Canon kyosei philosophy grows too. In work, made all the more up and allow volunteers to go to
certified to ISO 45001 by Australia prepared 3. Continue our work 2019, the CBSC team in the remarkable by virtue of the the fireground,” Glen said. “Without
2021. Standardise health for ISO 45001. CBS in harmonising Philippines was awarded a coveted firefighters’ volunteer status. their support, volunteering would
and safety reporting and CNZ to follow risk management Circle of Excellence of the World be that much harder, so a big thank
across the Group. in 2021. systems. Vision CSR Company of the Year, In response, we donated you goes out to my friends and
based on our contribution to the $10,000 to the Salvation Army colleagues at Canon who have
Kanlungan sa Er-Ma Ministry Disaster Appeal. Employees who always offered their support.”
Develop a Group social ‘Global commitment,
(KSEM) children’s shelter. were volunteering to fight the fires
contribution strategy. local plans’. Focus Glen was again on the front line
also took advantage of our
areas agreed. Over At the same time, there is always fighting the Mt Gosper mega-blaze
3,900 volunteer hours Community Service Leave that has
room for improvement. We are been available to all full-time and near Colo Heights, north-west of
and more than 400
working on better understanding Sydney, in December 2019. Our
people support local
plans in the Philippines.
community service leave policy
Canon Oceania Sustainability Report 2020 30allowed him to work flexibly from
home during periods of heightened
These plans stood us in good stead
when the COVID-19 arrived,
At the global level Canon has robust
processes in place to manage
Work Health and
concern so he could be there for his providing us with a strong human rights risks, and these are Safety
community when needed. foundation to continue operations outlined in the Corporate Social
across our three geographies. Each Responsibility and Supply Chain We are committed to providing a
We are proud of Glen and the rest part of the business was able to Management sections of the Canon safe, fair and equitable working
of our employee volunteers and take early and effective action, Inc. Sustainability Report. environment for all our employees,
take this opportunity to thank them which will assist us in weathering partners and customers. In 2019, 03
again for their bravery and the challenging economic outlook In Australia, we are working with we focused on standardising the
dedication in the face of some others in our industry, through the
Acting Responsibly
that has arisen as a result of reporting of health and safety
of the most devastating bushfires the virus. NSW Government Sustainability hazards and incidents across all
ever seen. Advantage Program and through Group companies, and sought to
Indeed, the disruption caused by adherence to Standard ISO 20400 implement the international “We work
COVID-19 is a salutary reminder Sustainable Procurement –
Addressing Supply of the value of addressing supply Guidance to match our suppliers
standard ISO 45001 uniformly
across the business.
collaboratively
Chain Risk chain risk, and the benefits that flow against a matrix of industry with our strategic
from focusing on the reduction or categories and CSR issues such as Our existing certification to AS NZS
As well as supporting our elimination of negative human rights, labour practices, fair 4801 will be upgraded in 2020 and suppliers through
communities in hard times, Canon environmental and social impacts
that may arise from our operations.
operating practices, health and
safety and the environment.
certification will be extended to
cover all sites and activities across
the development
Oceania recognises that the future
is unpredictable, as the COVID-19 the group in 2021 and 2022. Further of strong working
We still have more to do to future- Based on whether risks are ranked information about our health and
epidemic has demonstrated. While
proof our supply chain, but we are high, medium or low in the matrix, safety performance across the
relationships and
we don’t know what will happen
next, we need to be nimble,
on the right track. we implement a range of strategies group is included in the Social together we work
ranging from simple contract Fact Book.
strategic and prepared for whatever
may eventuate. With preparedness
In addition, during the year in requirements to direct engagement to understand the
review we continued to work on
in mind, during 2019 we revised and evaluating the human rights risks
and audits where higher risks are
identified. For the categories health
potential risks
integrated our critical incident plans
and business continuity plans
in our supply chain. This included and safety, environment, and and the best way
preparing for the release of a
to reflect the changing nature of modern slavery statement in
quality, we are well advanced in
managing our supply chain risks.
to mitigate them.”
our business. accordance with the Australian We are still in the process of
Modern Slavery Act 2018, in Ama Aidoo-Sam, Strategic
identifying problem areas and
mid-2021. appropriate mitigation strategies Procurement Manager
in other categories. – Canon Oceania.
31 Canon Oceania Sustainability Report 2020You can also read
