2020 CORPORATE PROFILE - Alviva Holdings
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CORPORATE
PROFILE
2020
Q1 2020
CONTENTS
Page
1 OVERVIEW
2 Who we are
6 Group structure
7 Alviva’s offering
8 Geographic footprint
9 Our Board of Directors
11 ICT DISTRIBUTION
12 Axiz
16 Alviva Services
19 Obscure
21 Pinnacle
26 VH Fibre
29 SERVICES AND SOLUTIONS
30 SOLUTIONS AND INTEGRATORS
31 Datacentrix
37 Digital Generation
40 Intdev
42 Centravoice
45 RENEWABLE ENERGY
46 Solareff
49 GridCars
51 APPLICATIONS AND IP
52 Sintrex
55 Merlynn
61 SynergERP
65 FINANCIAL SERVICES
66 Centrafin
68 CORPORATE SOCIAL INVESTMENT
72 LEGAL STRUCTURE
74 B-BBEE CERTIFICATION
79 CONTACT US
OVERVIEW
Led by innovation.
Driven by growth.
WHO WE ARE
to by
Approx from Approx Approx Approx
17 000 250 7 000 3 500
PRODUCTS OEM SUPPLIERS CUSTOMERS EMPLOYEES
B-BBEE STATUS – ALVIVA HOLDINGS LIMITED
Black Black women
Black voting Black women
economic economic
rights voting rights
interest interest
34,95% 34,94% 27,42% 27,42%
Level 1 B-BBEE Contributor
B-BBEE STATUS – DCT HOLDINGS (PTY) LTD
Black Black women
Black voting Black women
economic economic
rights voting rights
interest interest
51,42% 51,42% 47,09% 47,09%
Level 1 B-BBEE Contributor
2
VISION
Our people are our biggest asset and with the strive for constant improvement and a
service-driven culture, we are building a company for generations to come.
MISSION
Alviva’s mission is to maximise the returns of all its stakeholders through the execution of
its vision, which will be achieved by focusing on:
eing an equal opportunity company and developing staff to their full potential through the
b
implementation of training and development programmes;
continuous innovation and improvement in supply-chain management, services and solutions;
growth opportunities;
being a preferred provider of superior products;
c ontinued expansion of product and service offerings to promote growth, penetrate new sectors and
contribute to the development of infrastructure;
expansion of its geographical footprint into markets which offer growth opportunities;
delivering above average returns to all stakeholders;
proactive participation in B-BBEE; and
s ubscribing to the principles of sustainable development through identification, management and
measurement of integrated economic, social, environmental and business performance.
PROFILE
Alviva is one of Africa’s largest providers of information and communication technology
products and services. The Group comprises focused operating subsidiaries who specialise
in their unique product and service offerings.
The Group operates through three distinct business segments:
ICT Distribution – imports and, in some cases, assembles ICT hardware and software and sells it
into the sub-Saharan African markets via reseller channels and national retail chains;
Services and Solutions – systems integration and ICT solutions, including cybersecurity,
application development, artificial intelligence solutions and renewable energy projects in South
Africa, the rest of Africa and beyond; and
Financial Services – finance solutions to business entities in the SMME and commercial sector
for office automation and technology-based equipment.
Group Central Services provides strategic direction and shared services to the Group.
Alviva has significant proprietary brands and agency agreements with prominent suppliers and also sources
branded products from a well-established vendor network, both locally and internationally.
Alviva Holdings Limited is listed on the Technology sector of the JSE, and its head office is based in Midrand
at The Summit, 269 16th Road, Randjespark, Midrand, South Africa.
3
VALUES
The Group’s values, as contained in the Code of Conduct, are:
Integrity
Honour
Respect e sty
Hon
Trust e ss
Fairn
Acc
ity ou ntab
ativ i lity
Cre Re
m
sm spo
nalis
a
u si ns
ib
exce
th
Serv ence
ili
En
essio
ty
ll
ice
Prof
ALVIVA AT A GLANCE
Leading Excellent Diversified Experienced Strong brands Strong balance Returns to
customer-centric empowerment cash-generating management sheet investors
strategy credentials business
4
FY 2019 AT A GLANCE
Fiscal Year (June) FY 2019 FY 2018 FY 2017 FY 2016 FY 2015
Rm (unless otherwise stated)
Revenue 15 923 13 629 12 811 10 969 7 988
Gross profit 2 608 2 409 2 273 1 663 1 118
Gross profit (%) 16,4 17,7 17,7 15,2 14,0
EBITDA * 860 820 824 679 464
Operating profit before interest and tax 670 690 734 616 427
Operating income (%) 4,2 5,1 5,7 5,6 5,3
Attributable profit 395 422 405 342 280
Basic earnings per share (cents) 275,3 273,5 244,2 207,1 182,9
Headline earnings per share (cents) 297,1 273,2 243,9 197,8 182,9
Core earnings per share (cents) 352,9 302,2 256,3 205,1 182,9
Weighted average shares outstanding
143 154 166 165 156
(millions)
Inventory excluding goods in transit 920 661 694 895 782
Total shareholders equity 2 265 2 138 1 998 2 086 1 545
Debt to equity ratio (%) 39,1 37,0 25,8 18,8 49,8
Return on net equity (%) 17,8 20,4 19,9 18,8 20,0
* Earnings before interest, tax, depreciation and amortisation.
EBITDA PER SEGMENT
3% 1%
13% 14%
30% 54% 29% 56%
2019 2018
ICT Distribution Services and Solutions Financial Services Group Central Services
5
GROUP
STRUCTURE
TIO
N
IBU
TR
DIS
ICT
SOLUTIONS AND
INTEGRATORS
S
ION
OL ES
D S VIC
UT
RENEWABLE ENERGY
AN SER
APPLICATIONS
AND IP
ES
IC
RV
SE
centrafin
IAL
RAPID | RELIABLE | RESPONSIVE
NCA
FIN
6ALVIVA’S
OFFERING
PRE-SALES AND ADVISORY SERVICES
ICT DISTRIBUTION CLOUD
VENDOR RESELLER
PLATFORM PLATFORM
Distribution agreements with Hardware Own award-winning Tier 1 integrators
CHANNEL
leading vendors of world-class platform
brands
Manufacturing Software Mid-market and specialist resellers
Proline proprietary brand Broad- and value-based SME resellers
distribution
Retail
POST-SALES
PLAN BUILD RUN
TECHNOLOGY BUSINESS
MANAGED SERVICES CLOUD SERVICES
SOLUTIONS APPLICATIONS
Security S ervice integration and Cloud solutions Connectivity
Data management management Cloud enablement Enterprise information
Data centre solutions S ervice desk, monitoring Cloud connect management
and platform Enterprise resource
End-user computing Cloud enablement
Managed workspace planning
Networking Cloud managed
Managed talent solutions services Professional services
Infrastructure Cloud security M
anaged security and
management services security monitoring
Cybersecurity services
C
loud cost control
W
arranty, support and
PORTFOLIO
Technical support and governance
throughout the African maintenance
continent
APPLICATIONS AND IP RENEWABLE ENERGY FINANCIAL SERVICES
A
rtificial intelligence (AI) Solar photovoltaic Tailor-made rental finance
– solutions within the risk solutions and installations solutions for a wide
management sphere E lectric vehicle charging variety of ICT asset
P
roprietary AI software service equipment classes
that clone and replicate Charging station
human expertise (TOM) infrastructure and
Proprietary software for: management systems
ICT infrastructure
monitoring
Application and user
performance evaluation
ICT asset management
ICT service level
agreement measurement
PLATFORM SERVICES
Data centres; service desks; monitoring; remediation
CENTRAL SERVICES
Finance; administration; IT; legal; HR; marketing
7GEOGRAPHIC
FOOTPRINT
TUNISIA
MOROCCO
ALGERIA QATAR
UNITED STATES OF AMERICA DELAWARE EGYPT UNITED
ARAB
EMIRATES
MOROCC
MALI
NIGER
CHAD
SENEGAL
BURKINA
FASO
SIERRA LEONE CÔTE NIGERIA
D’IVOIRE GHANA ETHIOPIA
CAMEROON
SENEGAL
Legend: UGANDA
GABON KENYA
DEMOCRATIC
Branches REPUBLIC RWANDA
SIERRA LEONE CÔTE
CONGO OF THE CONGO D’IVOIR
Sales presence
TANZANIA SEYCHELLES
Technical support presence
MALAWI
Alviva International
ANGOLA ZAMBIA
Alviva Services
Axiz MOZAMBIQUE
ZIMBABWE
MADAGASCAR
Centrafin NAMIBIA
MAURITIUS
BOTSWANA
Datacentrix
ESWATINI
Digital Generation
GridCars
Merlynn
SOUTH AFRICA
Obscure
Pinnacle
Sintrex Businesses in:
USA
Solareff UK
Australia
SynergERP
VH Fibre Optics
8OUR BOARD OF
DIRECTORS
MR A TUGENDHAFT (71) MS P NATESAN (40) MS SH CHABA (61) MS MG MOKOKA (45)
Non-Executive Chairperson Lead Independent Director Independent Non-Executive Director Independent Non-Executive Director
BA (Wits); LLB (Wits) BCom (Cum Laude); BCom (Honours) BA (Economics and Industrial Psychology); BCom (Accounting) (University of Limpopo);
Appointed: 24 November 1998 (Nelson Mandela University); CA (SA) Postgraduate Diploma in Human Resources Postgraduate Diploma in Management
Appointed: 6 December 2017 Management (Wits); Senior Executive (Financial Accounting) (University of
Appointed as Chairperson:
Programme (Wits and Harvard Business Cape Town); BCom Honours (Accounting)
3 October 2017
Ms Natesan is the CEO at the Institute of School) (University of Natal), Postgraduate Diploma
Mr Tugendhaft is the senior partner Directors in South Africa, serving as an Appointed: 31 August 2012 in Auditing (University of Cape Town);
of attorneys Tugendhaft, Wapnick, executive director on their board and CA (SA)
Banchetti and Partners. He is an overseeing the business growth and Ms Chaba is an HR expert and business
Appointed: 29 July 2019
accomplished practitioner in performance on a day-to-day basis. Her strategist who sits on a number of boards
commercial and corporate law and areas of expertise include governance, in the private and public sectors. She Ms Mokoka is an experienced financial
has more than 45 years’ experience finance, risk and compliance as well works as a consultant and in an advisory professional with experience in the areas
in practice. He also serves as Non- as strategy development. External capacity as a board member. She runs of strategic financial management and
Executive Director and Deputy membership and appointments include businesses in the areas of agriculture corporate finance. Her previous positions
Chairperson of Motus Holdings and transport. She has extensive public
membership of the South African include The Standard Bank of South
Limited. and private sector experience at both
Institute of Chartered Accountant, King Africa Limited , where her responsibilities
executive and board levels. In the public
Committee on Corporate Governance included the identification, negotiation,
sector she has served in all three spheres
and Institute of Directors in South Africa of government and in state-owned structuring and implementation of
and an Independent Non-Executive enterprises such as Gauteng Provincial transactions, and at Cadiz Financial
Trustee of the Professional Provident Government, City of Johannesburg and the Services (Pty) Ltd, as a corporate financier
Society Holdings Trust. Central Energy Fund. In the private sector, offering advice in relation to mergers
she has experience in the petrochemical, and acquisitions, corporate restructuring,
retail, construction and financial industries capital raising, B-BBEE transactions and
such as Sasol Limited, AECI Limited, Edgars business valuations. She currently serves
and Thebe Investment Corporation (Pty) exclusively in an independent non-
Ltd. Ms Chaba serves as a director of executive director capacity on selected
State Information Technology Agency boards. External membership and
(SITA), Safrican Insurance, Dijalo Mbung appointments include Independent Non-
Proprietary Limited, Amispan, Azonex Executive Director of Sanlam Limited,
Proprietary Limited Avery Dennison Contract Services Group Holdings
Reflective Materials Africa (Pty) Ltd and Limited, Stadio Holdings Limited, Energy
MR PN MASEMOLA (56) Kgosi Neighbourhood Foundation, a non-
Partners (Pty) Ltd and Palabora Mining
profit organisation.
Independent Non-Executive Company (Pty) Ltd. Member of the
Director South African Institute of Chartered
Accountants, the Institute of Directors
BScEng (Mech) (University of Cape Town) in South Africa and African Women
Appointed: 29 July 2019 Chartered Accountants (AWCA).
MR P SPIES (55)
Mr Masemola is a past director of
Cisco South Africa (Pty) Ltd and
Executive Director – CEO
Cisco Technical Services (Pty) Ltd. BCom (UJ)
He led Cisco’s Smart & Connected Appointed: 27 January 2016
Communities strategy in South Africa
and assisted the Gauteng Provincial Mr Spies has extensive experience
Government with its Broadband in the ICT industry having served
strategy. He also led the Internet in various roles, including that of
Business Solutions Group within CFO and CEO at Tarsus Technology
Cisco Systems South Africa, and was Group. His experience includes the MR RD LYON (61)
part of a wider group of consultants successful national expansion of
that collaborated across the world
Executive Director – CFO
various companies, various mergers
on ICT solutions. Prior to that, he led BA (Economics and Business Law); CA
and acquisitions, the establishment of a
government sales at Hewlett Packard Appointed: 1 January 2013
channel finance business and expansion
South Africa where he developed the
sales strategy. He has held various into Africa. With over 25 years’
Mr Lyon qualified as a CA in Scotland in 1983
senior management and board experience, he is a stalwart of the ICT and then joined Fisher Hoffman Stride in
positions and is currently an investor industry, and is well respected by the South Africa shortly thereafter. He served as
in start-ups in the ICT, mining and Group’s customers, vendors and staff. a Financial Manager in Metro Cash and Carry
energy sectors. External membership (Pty) Ltd for three years before taking on the
and appointments include Investor in Finance Director role in Cashbuild Limited for
and director of Datacyte (Pty) Ltd and seven years. He has been with Alviva and Axiz
Mokwatla Industrial Solutions (Pty) for over 20 years and in general commerce
Ltd. Director at Bona Lesedi Disability for over 30 years. He fulfils the role of Group
Centre. Compliance Officer.
910
ICT
DISTRIBUTION
ION
UT
IB
TR
DIS
ICT
11PROFILE
Axiz is a leading IT infrastructure and software distributor CORE
that provides technology intelligence to its business
Core offers home-grown and acquired technology solutions
partners through the supply of world-class products. Its
across the data centre real estate to provide holistic
comprehensive product portfolio, combined with broad-
infrastructure solutions based on customised requirements
and value-based distribution, aligns well with new market
and capabilities, such as:
dynamics such as cloud computing and data centre
expansion, thereby enabling its partner base to architect Networking
and provide best-of-breed solutions with which to address Servers
the business requirements of their customers.
Storage
Axiz focuses on the future of the African information and Collaboration
technology age by building ecosystems that simplify the
Hyper-converged
way customers interact with technology, solutions and
each other. Vendor solutions
Axiz’ position in the industry enables it to provide partners
SOFTWARE
with unique market insights and to function as an overall
solution aggregator of: The intelligent edge and intelligent core are a growing
market where data is analysed and aggregated close to its
Vendors
source, or centrally, using artificial intelligence and machine
Customers learning. The Software offering includes:
Competencies
Integration
Products
Virtualisation
Services
Open Source
Technologies
Monitoring
Capabilities
Security
Applications
EDGE
Software defined
Leveraging Axiz’ traditional distribution business supplies
Data centres
hardware and establishes capabilities around warehousing,
credit and logistics with distribution at scale, the edge Networking
encompasses a number of technologies and services. The
Edge offering includes:
Laptops
Desktops
Bags
Printers
Security
Portable storage
Input devices
Routing and switching
Access points
Computer
Storage
12AXIZ continued
CLOUD VALUE
Customised cloud solutions, services and infrastructure Global access
geared towards paving the way for digital transformation
within any organisation, through: Axiz’ commitment to its stakeholders is to be the best and
most successful distributor in its region by being the most
Infrastructure as a service (IaaS) valued channel for its partners and by contributing to the
Platform as a service (PaaS) growth and profitability of shareholders, staff, vendors,
Software as a service (SaaS) channel partners and their customers.
The internet of things (IoT) Channel science
Axizcloud, Axiz’ own award-winning digital platform
Axiz’ mission is to create value through excellent service,
By combining the products and services offered by the incremental efficiency realisation, demand generation,
partners in our ecosystem, Axiz functions as a platform relevant skills and access to markets. Axiz provides offerings
business. From this platform, our partners launch new to its resellers which include vendor relationships, relevant
and innovative solutions, effectively transcending the skills, access to credit, training and business development.
underlying technology and enabling services and value
creation opportunities. People focus
Axiz focuses culture on respect for diversity and aspirations
Our objective
of all stakeholders and commitment to ongoing innovation
Create a self-service, user-friendly digital platform of its offerings. Axiz remains considerate of the interests
igitally integrated vendor and partner marketplace
D of society, conforming to ethical standards as defined by
capabilities law, regulations, internal policies and procedures and the
Always available, transact at scale, platform requirements of its stakeholders.
The opportunity Digitally led
Improve customer satisfaction and retention by Axiz strives to be a catalyst in the transformation of the
removing transactional friction channel by improving its relevance to the market through
Improves turnaround times by digitising workflow the continuous improvement of its people, processes,
and workflow optimisation systems, products and services. Axiz believes that its
transformation lies in building ecosystems which enable
Streamline analogue processes by complexity
its channel to transcend technology to real digital value
absorption
creation.
The solution
E nable a web-based platform where a customer has
transactional control
End-2-end API integration between vendor,
distributor, partner and their customers
GEOGRAPHIC FOOTPRINT
Axiz has a strong presence on the African continent with
branches in South Africa (Johannesburg, Bloemfontein,
Cape Town, Durban and Port Elizabeth) and in Botswana,
Kenya, Mauritius, Mozambique, Namibia, Zambia and
Zimbabwe. Its footprint is expanded through a sales
presence in Angola, Madagascar, Nigeria, Tanzania and
Uganda.
INDUSTRIES
Axiz principally distributes its technology to Resellers,
System Integrators, ISVs (Independent Software Vendors),
Service Providers and Telecommunications Companies,
and the retail sector.
13AXIZ continued
KEY BRANDS
As a solutions aggregator dedicated to offering ground-breaking value-added solutions to its registered partner channel,
Axiz currently houses over 50 ICT brands, each working in tandem with Axiz’ vendors and partners to deliver a holistic
ecosystem tailored to the needs of the channel whilst delivering shared value to all stakeholders.
14AXIZ continued
KEY PEOPLE
Craig Brunsden Andrew Li Robert Nkuna
Managing Director Financial Director Human Resources Director
BCom BCom Hons BCom Hons (HR Management)
Craig joined Axiz in 1999 and was appointed Andrew worked at PricewaterhouseCoopers Robert spent a number of years in industrial
to the Axiz board in 2009. He has seen the Inc. as a senior auditor before joining Axiz relations before joining Axiz in 2007. He was
transformation of the distribution industry in 2000, where he worked in the finance the Director of HR at Alviva Holdings Limited
from various roles within the organisation department for a number of years before for almost five years and, in June 2016, he
including marketing, business, sales and joining Alviva Holdings Limited as Group was appointed as Human Resources Director
operations. Craig became Managing Director Financial Manager. In June 2016, he was of Axiz.
of Axiz in June 2016. appointed as Financial Director of Axiz.
AWARDS
2019 2018
Mcafee Distributor of the Year Channelwise – Public Cloud Provider
Redhat Distributor of the Year Channelwise Distributor of the Year
hannelwise Distributor of the Year for Cloud
C
Computing, Components and Accessories, End-User
Devices, Networking, Servers, Software, Storage
HPE Distributor of the Year
Lenovo Consumer Distributor of the Year
icrosoft Consumer Distributor and sub-Distributor of
M
the Year
F inalist Microsoft Intelligent Edge Device Partner of
the Year
Finalist Top Cloud Solution Provider Partner of the Year
Veeam Distributor of the Year
15PROFILE
Alviva Services (previously Tricon Services), a division of Axiz, is a IT hardware and software services and support business that
operates across the African continent, specialising in IT hardware and infrastructure installations and implementation services,
which services include hardware maintenance support, efficient and effective parts logistics, warranty fulfilment and end-user
support.
Alviva Services’ goal is to technically manage and simplify its vendors and systems integrators’ IT systems and infrastructure
deployment and post-implementation maintenance support for its customers, as well as for its base of direct customers and
business partners, to ensure optimum business continuity, systems performance and service level attainment, through:
a skilled and cross-trained field technical workforce;
specialist remote technical support and back-up teams;
mobile installation and implementation services;
a n effective service desk and technical team communication system to log, track and manage all service requests and
contracted service levels;
fficient and effective IT spare parts logistics services with vendor parts stocking capacity and capabilities at Alviva
e
Services’ local branches and agencies; and
a lignment and response to the ICT needs of a number of major multi-national corporations relating to their Africa
operations and expansion plans.
MAIN SERVICE AREAS
ustomer IT installations and implementation services, hardware maintenance support services, working with Alviva
C
Services’ vendors’ customers and own services business partners
End user support services with smart hands and eyes
End user asset management
Warranty management and fulfilment services to Alviva Services’ major vendors
Provision of technical skills and specialists to original equipment manufacturers (OEM) and key customers directly
OEM BRANDS
ENGINEER SKILL GROUPS
Enterprise engineers – Senior engineers with several years’ experience as well as service delivery management and technical
team leadership skills, together with certifications and enterprise systems knowledge.
End user support engineers – Experienced technical specialists with proven IT end user support skills, ranging from junior
members with the ability to work as part of a team, through to intermediate and senior specialists that are highly cross product
and brand skilled.
16ALVIVA SERVICES continued
DEPLOYMENT MODELS
Dedicated full-time employment – where our FTE (Fixed Term Engineers) technical specialists are located on-site at customer
locations, typically for and at customers’ locations housing large numbers of end users and workstations.
Rotating fleet – where Alviva Services provides regular scheduled site visits, typically one or more days per week dependent
on user and workstations supported at those locations.
Dispatch teams – where Alviva Services’ engineers are dispatched from the division’s home bases on a logged or a per call
basis.
Remote technical support – where Alviva Services’ service desk and second level senior technical specialists and technical
team leads and/or engineers offer remote support over the phone or via internet.
TECHNICAL SUPPORT SERVICE DESK
Based in Johannesburg, South Africa with technical capacities and competence reaching Alviva Services’ entire complement
of engineers across Africa, the service desk provides a single interface for all customer and vendor-contracted IT service calls
logged.
Administration
management
Asset
management
Services
SERVICE
Ticketing DESK
Support
Knowledge
base Reporting
PROJECT MANAGEMENT
Alviva Services provides project management services covering:
international deployment roll-outs
IT auditing
inventory counts
remediation
vendor management
service transition
IT infrastructure
17ALVIVA SERVICES continued
GEOGRAPHIC SCOPE KEY CUSTOMER BRANDS
Alviva Services is based in Johannesburg, Alviva Services is the largest and longest-serving IBM and Lenovo
South Africa with local and regional services partner in the Central and West African (CEWA) market. The
agency offices in Angola, Ethiopia, business supplies services to multi-national companies in support of
Ghana, Kenya, Nigeria, South Africa and their businesses across the African continent, which companies include:
Tanzania; branch offices and support
centres in Botswana, Mozambique,
Namibia, Zambia and Zimbabwe; and
partner alliances in the Democratic
Republic of the Congo, Lesotho,
Mauritius and Swaziland, translating
into an onshore presence in these 16
countries. With more than 180 technical
resources deployed and serving the
division’s customers in these and many
more countries across the African
markets, Alviva Services’ technical
presence currently covers 35 countries.
INDUSTRIES KEY PEOPLE
Our customers are mainly multi-national
companies doing business across the
globe, and across Africa with a wide and
diverse industry coverage, including but
not limited to:
Agriculture
Banking and Insurance
Beverages
ICT
Industrial
Vernon Hart Patrick Reeves
Mining
Divisional General Manager: Alviva Managing Executive
Oil and Petroleum Services
Pharmaceutical Patrick is a 23-year veteran of distribution
Vernon spent 37 years at IBM where
in the ICT industry, having started at
he held various positions until his
Telecommunications departure as Regional General Manager
Axiz in 1997. He joined Alviva Services in
October 2019. As an adept deal maker and
Travel and Transport – Africa Operations, in 2003. He joined
experienced product executive, he leverages
Tri-Continental as Business Development
networks across vendors, resellers and
and Services Executive in October 2003 and
customers throughout Africa by building
established and developed a new Services
sustainable relationships.
business for Tri-Continental in the UK, which
business was sold to Alviva, together with
the naming rights to Tricon Services, in 2018.
Vernon joined Axiz (Pty) Ltd as Divisional
General Manager: Tricon Services (now
Alviva Services) in September 2018.
Vernon has strong leadership skills and
experience as well as an excellent marketing
and sales background, especially in the
African markets – East Africa, West Africa
and the Southern African Development
Community (SADC). Vernon received many
Technical Achievement Awards, as well as
five Excellence in Management Awards
during his career to date. He participated
in the design and implementation teams,
which implemented all of the major business
and office systems for IBM South Africa, and
concluded significant IT Solutions deals
with major banks and telecommunications
companies for roll-out in Africa.
18PROFILE
Obscure Technologies is a firm of experts, specialised in GEOGRAPHIC SCOPE
brokering best-of-breed security solutions to the market by
Obscure is headquartered in Pretoria, with a branch office
servicing as a valued channel for vendors and customers
in Cape Town. As part of Obscure’s growth strategy, PAN-
through the promotion of information security products
African points of presence are planned for Kenya, Nigeria
and by demystifying murky concepts. By keeping up to
and Mauritius.
date with dynamic security trends, global developments,
local markets and the uppermost benchmarks of service,
Obscure is able to sustain and enhance its own expertise, INDUSTRIES
culminating in end-to-end innovative technology and Agriculture
professional solutions for its partner community.
Building and Construction
Through its technology partners, Obscure offers: Business Services
evice visibility and control solutions providing an
d Commercial
accurate device inventory, situational awareness,
Education
continuous compliance enforcement, policy-based
access control and rapid response to security Energy
incidents Financial Services
integrated cyber defence to protect customers and Banking
organisations from next generation attacks Insurance
ybrid solutions for Distributed Denial of Service
h
(DDoS) attack detection and mitigation
Hospitality
secure the enterprise, the cloud and the future
Industrial
through next-generation firewall and cloud security IT Services
solutions combined with the industry’s only open and Legal
integrated, AI-based continuous security platform Manufacturing
t he new identity standard – centralising identity and Media and Communications
adding strong multi-factor authentication across
Medical and Health Care
hybrid IT systems as well as augmenting visibility
to respond faster to security threats, as well as Mining
Single Sign On and lifecycle management for SAAS Retail
Applications State-Owned Enterprises
ringing together all data and applying machine
b Telecommunications
learning and artificial intelligence to deliver an
Transportation, Warehousing & Logistics
automated security service
Travel and Tourism
19OBSCURE continued
KEY PEOPLE
Justin Lee Francois van Hirtum Ivor Daniels
Managing Director Chief Technology Officer Executive Director
Justin has over 20 years’ IT Francois is an experienced Ivor has over thirty years’ senior
experience specialising in network Chief Technology Officer with a IT sales experience at Account
and security. As Managing demonstrated history of working Director, Sales Management
Director of Obscure Technologies, in the information technology and Branch Management level,
he is responsible for leading and services industry. He is specialising in selling large-
sales and strategy for Obscure skilled in Enterprise Information scale networking solutions and
for sub-Saharan Africa. Before Security, Service Management, technology to both new and
joining Obscure, Justin held Data Centre and Cloud Service existing accounts. He is an ICT
management, sales and technical combined with strong business Sales and Business Development
roles with Blue Coat/Symantec, development and professional Professional with thorough
EOH Technology Solutions, sales acumen. technical, consulting and sales
Juniper Networks, eSecure experience in delivering business
Distribution and Grintek Telecom. driven solutions to businesses in
Justin has an energetic approach the corporate and public sectors.
to the IT security market,
challenging the perception that
IT security is restrictive. He has
extensive experience in working
with the partner community,
service providers, mobile
operators and enterprises across
Africa. Justin envisages Obscure
Technologies to be the preferred
Security distributor for Africa
by promoting, supplying and
supporting the world’s leading
security brands through their
valued partner network.
KEY BRANDS
20PROFILE
Pinnacle is a leading South African ICT distribution BUSINESS DEVELOPMENT
company, offering its customers a broad range of world-
Apart from supplying a broad range of high-quality
class technology products, seamlessly delivered across
technology products to its resellers, Pinnacle enables
an expansive footprint and underpinned by technical
its resellers to grow their businesses through a highly
expertise, drive and determination.
skilled group of Pinnacle Product Specialists and Business
Development Managers, who assist Pinnacle’s resellers and
DISTRIBUTION
ensure that they are fully equipped and trained to sell the
Pinnacle is an authorised and exclusive distributor for many products in their portfolio.
leading vendors, as well as manufactures and distributes
its proprietary Proline range, thereby allowing it to be the VALUE-ADDED SERVICES
first to market the latest technology and ideas available,
spanning the entire breadth of ICT hardware equipment Pinnacle boasts a well-rounded end-to-end service to its
and peripherals with the range including almost all of the customers by expanding its ICT distribution offering with
top international brands across the following categories: value-added services in the ICT infrastructure, point-of-
sale, mobility, and life safety and security industries.
Customer devices
Advanced technologies Life safety and security
Consumer
Pinnsec
Peripherals
Pinnacle Security Solutions (Pinnsec) is a specialised
Phones and tablets
supplier and design/marketing support centre for a range
Infrastructure of world-class CCTV, public address, evacuation, access
Networking control, fire detection and gas suppression products.
Point of sale
ICT infrastructure
Software
Security Datanet
Datanet supplies ICT infrastructure, including structured
MANUFACTURED PRODUCTS cabling, power management, enterprise fibre optic and
racking solutions to a wide installer base through in-house
Proline brand expertise, with notable success in the data centre
Pinnacle manufactures a local range of truly South African infrastructure space.
products, including the extensive Proline range, which is
Enterprise mobility and point-of-sale
specifically designed for the harsh temperatures and dusty
conditions of Africa. Proline’s range of PCs, notebooks and Pinnpos
point-of-sale products are manufactured in-house and are Pinnpos is Pinnacle’s specialised Point-of-Sale Technology
all specifically designed and built to meet the needs and division, with a focus on technology used for improving
demands of the African market. business productivity in the retail, logistics, manufacturing
The Proline range is manufactured in a contemporary ISO and other supply chain-related industries.
9001:2008 certified assembly line capable of producing Pinnpos also distributes data capture terminals, point-of-
up to 15 000 units per month. Only Tier 1 and A grade sale hardware and large format displays under the Proline
components are used and all systems are tested with the brand as well as represents leading international vendors
Windows Hardware Quality Labs (WHQL) program to of industrial label printers, bar code scanners and rugged
ensure accurate functioning with Microsoft products. mobile computers used for enterprise mobility.
21PINNACLE continued
Repairs and maintenance
All Pinnacle branches are fully equipped with repair and maintenance facilities, offering its resellers convenient call-in as well
as field services. Pinnacle’s first-time repair rates are among the best in the industry.
Logistics
Pinnacle’s custom designed, powerful logistics system allows configuration on the assembly line and transportation directly to
a customer anywhere in southern Africa.
Technical support
Pinnacle’s technical support call centre operates nationally, and all resellers have further access to additional technical and
pricing information as well as marketing tools such as promotional templates to assist with sales generation.
Turnkey enterprise solutions
Pinnes
Pinnacle Enterprise Solutions (Pinnes) is a strategically formed division within Pinnacle that specifically focuses on developing
turnkey enterprise solutions for a wide variety of customers. Pinnes provides tailor-made ICT architecture to fit specific
requirements of unique customer and/or project-based circumstances.
Hardware Software Support Security Storage
Switching Software Defined HCI Hybrid, Public and Infrastructure
Computing Private Cloud
22PINNACLE continued
KEY BRANDS
23PINNACLE continued
GEOGRAPHIC SCOPE ACCREDITATIONS AND AWARDS
Pinnacle’s footprint, scale and size allow its
At Pinnacle, all technical divisions have been ISO 9001:2008 (Quality
resellers to access a broad range of world-
Management) and ISO 14001:2004 (Environmental) certified. Everything
class ICT products delivered seamlessly
from the production line all the way through to implementation, repairs, and
throughout all major centres across South
warranty as well as the call centre, have been ISO approved for quality and
Africa and almost the entire SADC region.
environmental care.
Pinnacle’s headquarters are in Midrand
with branches in Durban, Cape Town, Awards and achievements include:
Bloemfontein, Nelspruit, Port Elizabeth,
Botswana and Namibia. Branches are 2019
supported by eight warehouses across
southern Africa, including Botswana and Huawei Capability Partner of the Year
Namibia.
2018
INDUSTRIES
Channelwise Consumer Electronics Distributor of the Year
Pinnacle’s products, offered through its
channel resellers, cover every level of Channelwise Datanet – Cabling Distributor of the Year
economic enterprise in southern Africa, Huawei 5 Star CPS Award for Network Energy
being: Huawei Presales Capability Partner of the Year
banks
central government departments
finance
manufacturing
mining
retail
state owned enterprises
Pinnacle’s technology portfolio is used by:
families
NGOs
religious organisations
schools
stores
24PINNACLE continued
KEY PEOPLE
Tim Humphreys-Davies Hanré Bester Willie Smit
Chief Executive Officer Chief Financial Officer Sales Director
BA Hons (Marketing) CA(SA); MCom (Tax) BCom Hons
Tim is responsible for the Hanré joined Pinnacle in 2019 Willie joined Pinnacle in 2014 and
running of Pinnacle in its entirety, as the Chief Financial Officer. His his current role includes all sales
including overseeing all its vertical experience includes positions to resellers in Channel, Retail,
businesses, as well as the growth held in the distribution and SADC as well as the 7 regional
of its business north of the border warehousing environment as branches. Willie holds a B Com
within the SADC region. He has Group Financial Manager and Hons in Business Management
over 20 years’ experience in the Financial Director at a JSE-listed and has 20 years management
IT distribution industry where he group. Prior to this, Hanré worked experience in the IT, retail and
filled various executive positions, at PricewaterhouseCoopers Inc telecommunications industries.
including Managing Director of (PwC), specialising in taxation as a His customer centric approach
Multimedia Warehouse. multi-disciplined tax practitioner. and leadership abilities have seen
Hanré is a chartered accountant, Willie deliver the exceptional to all
who completed his articles at Pinnacle stakeholders.
PwC in 2003, and holds a Masters
degree in Taxation.
25PROFILE
VH Fibre is a value-add distribution and installation services Passive Fibre Product Solutions for:
company specialising in passive fibre optic network utside Plant
O (Feeder and Distribution
solutions. VH Fibre specialises in supplying fibre-to-the- Networks)
home and fibre-to-the-building passive network solutions
Fibre Solutions for Security and Access Control
to its customers.
Inside Plant (Malls, High Rise Buildings, MDUs,
VH Fibre is structured to provide turnkey solutions to its FTTh, Hospitals)
customers by providing in-house capability, resources and
Product:
skills from its available resource pool. VH Fibre supplies
a comprehensive portfolio of state-of-the-art fibre optic Warehousing
products, which enable them to offer tailor-made solutions Product Management
that cater for customer requirements and infrastructure
Contractor Management (Direct Product
needs. The business is well defined and segmented with Supply)
business partners to provide focused quality solutions and
services to customers, offering the following through a VH Fibre was involved in the first Fibre to the business (FTTb)
multi-disciplinary approach: roll-out with Conduct Telecomms in Illovo and pioneered
Fibre to the home (FTTh) with Vumatel, by project managing
Consultancy Services and supplying to the first suburb, Parkhurst. VH Fibre has
Professional Planning/Engineering Services since been a major player in the FTTh market by supplying
Overall Network Solutions and Design product and being a turnkey provider in the rolling out of
projects.
High Level Network Designs (including BoQ and BoS)
Low Level Optimised Network Designs (including
BoQ and BoS) Supply of fibre
optic cable and
Expansion Plans and Future Proofing connectivity
Right of Way Application Services
Project Management
Outside Plant Optical Fibre Infrastructure Deployment
Specialised Technologies
Cable Installation Technologies
FIBRE OPTIC
Fibre Optic Cable Splicing and Testing Technologies SOLUTIONS
Maintenance Services SPECIALISTS
Business Development and Innovation
Training Turnkey FTTx
services solutions
Security and Access Control
26VH FIBRE OPTICS continued
KEY PEOPLE GEOGRAPHIC SCOPE
VH Fibre Optics is headquartered in Johannesburg, with an established
South African footprint through branch offices in Durban, Bloemfontein
and Cape Town.
INDUSTRIES
VH Fibre Optics has a comprehensive product range that is suitable for fibre
optic networks in the following markets:
Data Centre
ICT
Johan Kleynhans Industrial
Managing Director Premises
BEng (Electronics) PrEng (with Honours); Security
Honours in Bio Medical Engineering and
Telecommunications; Diploma in Project Telecommunications
Management; Advanced Diploma in Business and
Project Management
As an Engineer, he worked at the CSIR for four
years and was involved in several Defence
Force Telecommunications research projects.
Johan registered as a Professional Engineer in
1994 and soon after that he joined Siemens
Telecommunications (Pty) Ltd. He was involved
in several of their Telecommunications divisions,
covering both fixed and mobile technology and
eventually took up the position of Divisional
Manager for Networks Core and Infrastructure, ACCREDITATION
where he was responsible for the Network
Engineering division. VH Fibre is a member of the FTTX Council South Africa.
Siemens Telecommunication’s Carrier division
and Nokia Networks division merged in April
2007 to form Nokia Siemens Networks (NSN).
Johan was offered the opportunity to lead
one of the key technical divisions in this new
organisation. Johan served a total of 16 years
within the Siemens group, finally attaining the
position of Head of Core Solutions Engineering
and Sales: Middle East and Africa.
Johan was approached by the CIV Group to join
MCT Telecommunications as Chief Operating
Officer in January 2010 and, after six months,
he was appointed as Chief Executive Officer.
Johan was instrumental in the significant growth
of MCT Telecommunications (Pty) Ltd over the
past nine years as well as the positioning of
MCT Telecommunications (Pty) Ltd as a market
leader in the deployment of turnkey fibre optic
networks in South Africa.
Johan also served for five years as a Board
member of the FTTX Council Africa and the last
two years as Treasurer.
Johan joined VH Fibre Optics (Pty) Ltd in July
2019 as Managing Director. KEY BRANDS
VH Fibre has the exclusive Prysmian Group distribution agreement for South Africa.
2728
SERVICES AND
SOLUTIONS
SOLUTIONS AND
INTEGRATORS
S
ION
OL ES
D S VIC
UT
RENEWABLE ENERGY
AN SER
APPLICATIONS
AND IP
29SOLUTIONS AND
INTEGRATORS
30SOLUTIONS AND
INTEGRATORS
PROFILE
Datacentrix is an end-to-end ICT solutions integrator that uses leading technologies to deliver business value to corporate and
public sector organisations, guiding customer’s technology decisions to enable all-connected digital business outcomes and
their response to the ever-changing business and technology environments. This involves:
bridging the digital gap between business and technology;
understanding the role of innovation to enhance time, cost and process efficiencies;
increasing the visibility and utilisation of information to enhance customer responsiveness;
leveraging emerging and disruptive technologies to ensure relevance in the future; and
apping the technology solutions that will support data-driven, application-powered, hyper-connected business that
m
offers better business outcomes and excellent user experiences.
KEY BRANDS – GLOBAL PARTNERS
31DATACENTRIX continued
VALUE
DELIVERY
Datacentrix’ integrated solution offering encompasses its three divisional focus areas, being Managed Services, Technology
Solutions and Digital Business Solutions, as depicted in the diagram below.
Value Delivery
Digital Business Business relationship Discovery Pre-sales solutions Sales
Solutions management workshops experts specialists
Digital Business Solutions Managed Services Technology Solutions
Service
Data Block Service Smart Advanced
integration &
management chain catalogue surveillance RFID solutions
management
Web & Content Managed End-user Compute & Storage &
mobile services print solutions support virtualisation backup
Customer Network
Internet of Talent Remote Secure
relationship switching &
things management experts Wi-Fi
Solution Integration
management routing
Solution Integration
Smart NextGen
Systems Field support OEM Unified
process satellite
integration engineers break-fix security
automation connect
System
Business Cloud Configuration Cloud Cloud
administration
networks solutions centre enablement connect
& support
Application DevOps Cloud Cloud
End-user Digital
Development managed security
compute signage
services services
Artificial Machine Cloud Service
Mobility Converged
intelligence learning cost control & management
solutions
governance lifecycle
Identity and Enterprise Security
Threat Advanced Technology
access resource operations
hunting monitoring integration
management planning centre
National 24x7 National Monitoring Secure National 24x7
service desk project office centre cloud access ops centre
Governance & Compliance
Datacentrix’ value delivery is supported by its people, technology partnerships, business innovation and mature offering,
which enable the company to provide consistent, high-level quality services and solutions to its customers, supported by its
solution building and delivery capability.
32DATACENTRIX continued
KEY PEOPLE
SOLUTIONS AND
INTEGRATORS
Ahmed Mahomed Elizabeth Naidoo Juane Peacock Johann Coetzee
Chief Executive Officer Chief Financial Officer Divisional Managing Director: Divisional Managing Director:
BCom, BAcc, CA(SA) Coastal Technology Solutions, Technology Solutions and
Ahmed Mahomed is the Group
Chief Executive Officer (CEO) of Digital Business Solutions and Commercial Sales
During her time at Datacentrix,
black empowered ICT (information, eNetworks BSc Engineering; MBA
Elizabeth has spearheaded the
communication and technology)
company’s finances, accounting Juane’s experience in the ICT Johann has been involved in the
company, Datacentrix.
and investor relations functions. industry stems from 1980. His ICT industry since 1988. During
Ahmed has held various executive She plays a key role in contributing involvement in senior leadership this time, he has occupied senior
management positions for over to the company’s strategy, and business strategy started leadership positions in several ICT
three decades and has been reporting, annual and long-term at Micro Data in his role as Sales
organisations, including Hewlett
operating at board level for financial planning, as well as Director, prior to joining Datacentrix
managing the business’ operations Packard and Dimension Data.
over 20 years. He is a seasoned in 1999 as Managing Director
businessman and ICT veteran, from a financial perspective. of the Western Cape business. Johann joined Datacentrix in
having been in the IT industry for 22 Elizabeth’s role is fundamental Shortly after his appointment at 2003 and has been integral in
years. He joined Datacentrix in 2002 to building a high performing the company, his responsibilities growing the company from a small,
to head up the company’s then organisation that achieves its expanded to incorporate coastal Pretoria-based IT company into
Infrastructure division. Following objectives. Elizabeth has completed regions, including KwaZulu-
multiple acquisitions and is well a strong contender in southern
his successful management of the Natal and later the Eastern Cape.
versed in legal, statutory and Africa’s technology industry. As
division, Ahmed was named as More recently, Juane assisted the
governance requirements for the Divisional Managing Director
Chief Operating Officer (COO) in company’s expansion into the
business. She participates in the Middle East to pursue worthwhile of Commercial and Technology
2007 and became CEO later that
year. management of the company’s HR, business opportunities in the region. Solutions, Johann is responsible for
CSI programme, skills development, Juane was closely involved in the Datacentrix’ commercial business
Prior to joining Datacentrix, he logistics and internal IT functions acquisitions of Nokusa Engineering and customer relationships,
held the title of Managing Director and heads up the empowerment Informatics in 2012 and eNetworks including technology integration
at Pinnacle Micro and was also rating process at the company. in 2013. within the Group. His broad
Operations Manager for hardware portfolio includes delivering large
and construction giant, Cashbuild. Juane’s competency areas multi-national projects, organising
encompass business management
Ahmed was honoured by the large teams, financial management
in line with a broader strategy,
Minara Chamber of Commerce in and ensuring an excellent customer
contract negotiations, budgeting
2018 for his leadership ability and experience.
and financial management,
wealth of experience in executive cross regional and disciplinary
management and business, collaboration, people development
receiving the coveted title of and vendor engagement. His
‘Businessperson of the Year’. In comprehensive portfolio extends
2015, Ahmed was a finalist in the across the company’s offering
Master Entrepreneur category of stack and technology vendor
the EY World Entrepreneur Award. complement, with specific focus on
digital business solutions, enterprise
information management, managed
services, ISP services and technology
solutions.
33DATACENTRIX continued
KEY PEOPLE continued
Sunil Singh Kenny Nkosi Samukelisiwe Dube Yackshna Singh
Divisional Managing Director: Divisional Managing Director: Human Resources Executive Divisional Financial Director
Managed Services and Security Public Sector National Diploma in Human CA(SA); Member of SAICA
Resources Management; BTech
Solutions Kenny Nkosi has over 20
(Business Administration);
Yackshna started her career at
years’ experience in business PricewaterhouseCoopers Inc in
Sunil joined Datacentrix in 2005 as a Postgraduate Programme in
management and administration 2008 as an article clerk and qualified
commercial business unit manager Organisational Development
at senior management level and as a CA(SA) in 2011. She quickly
within the then Infrastructure 11 years’ IT technical experience. progressed to senior manager with a
Samukelisiwe’s career in HR
division before being promoted split focus on auditing multinationals,
He joined Datacentrix in 2006 and commenced in retail and spans
to executive management as
spearheads the company’s strategy over 20 years. During this time, and on internal learning and
Managing Director: Managed
for business growth in the public she has been driving the people development – due to her keen
Services in 2019. During his 14-year
sector. His key responsibilities management agenda across the HR interest in developing people.
tenure in sales, Sunil contributed to
include stakeholder management value chain within various industries,
the development of the company’s In 2015, Yackshna joined Datacentrix
across the entire business value including ICT, where she has been
commercial strategy, and to new as Group Financial Manager. She
business development across chain, financial and human capital involved since 2006.
management. Kenny contributes developed a good understanding of
multiple industries. He was a key the business and its processes and
a wealth of business and Samukelisiwe has occupied several
driver of the strategy that helped was closely involved in attaining the
technical expertise to operations. senior leadership positions and
transform the business from company’s ISO accreditations and in
Some of his competency areas has served on the management
relying on pure commodity sales setting up the policies and processes
include business intelligence, and executive committees of
into a meaningful solutions and
data warehousing, data mining, various ICT companies, including of conducting business in Africa. She
systems integration company.
risk modelling and analytics, Bytes People Solutions, Gijima was promoted to Divisional Financial
Sunil’s operational competencies
balance-scorecard and total and others. In 2016, Samukelisiwe Director in March 2018.
and expertise encompass
strategic planning, enterprise quality management applications joined Datacentrix as Head of HR
Yackshna’s financial expertise and
development, capacity building, for engineering and business and participates as a member of the
business proficiency encompass
as well as operational planning environments. He has worked Datacentrix Executive Committee.
financial reporting; financial planning
and resourcing. He continues to for a number of multi-national Her strategic and operational
on large multinational projects;
strengthen the company’s ties with organisations in the past before responsibilities encompass defining
budgeting and forecasting; cash
its global technology partners, joining Datacentrix, and has and managing HR plans and
flow, working capital considerations
identifying new technologies to travelled the world extensively projects, optimising HR operational
and treasury-related activities;
enhance customer experience during this period. delivery and HR compliance,
internal control implementation
and to expediate customer including empowerment initiatives
and monitoring; and corporate
transformation. In his new role, such as employment equity and
governance, compliance and risk
Sunil manages the delivery of skills development.
management.
leading support, monitoring and
security services to the company’s
client base.
GEOGRAPHIC SCOPE INDUSTRIES
Operations are managed from the Datacentrix’ head office Datacentrix services public and private sector customers
in Midrand and from regional offices in Cape Town, Durban, across all major market sectors, including but not limited to:
Port Elizabeth and East London. A state-of-the-art Logistics
Automotive
Centre is situated in Midrand, with service centres in
George, Polokwane and Bloemfontein. Communications
Education
Datacentrix partners with Alviva Services, a technical
support services provider in Central, East and West Africa Energy
(CEWA). This partnership extends Datacentrix’ local Financial Services
operations to 35 countries across the rest of Africa. Healthcare
The newly established entities, Datacentrix Solution DMCC Manufacturing
and Datacentrix Solutions LLC, operate in Dubai (UAE) and Mining and Industrial
Doha (Qatar), respectively, and support the Digital Business
Tobacco
Solutions division in the Middle East region.
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