Hertfordshire Care Services Directory 2017/18 - Care Choices

 
Hertfordshire Care Services Directory 2017/18 - Care Choices
2017/18

Hertfordshire
Care Services Directory

 > Home support       > Specialist care    > Care homes           > Useful contacts

        The independent guide to choosing and paying for care

In association with                       www.carechoices.co.uk
Hertfordshire Care Services Directory 2017/18 - Care Choices
A Care Home with a difference
                                                                      A Centre of Care & Excellence
                                      Discover a haven that you will be happy to

 “Working with extreme passion to give the best care we can”
	
l Luxurious rooms all with generous en suite facilities enjoying
  vast natural light and stunning views.
	
l Short or long term care is available for people of various ages
  & needs.
	
l In-house physiotherapy gym with highly qualified professionals.
	
l Set in 18 acres of naturally landscaped grounds full of wildlife,
  including patios and paths to spend time outdoors.
	
l A unique orangery for private dining with guests, including a fully
  stocked bar.

Take a 360-degree virtual tour of the facilities on our website
or come and visit us.

Foxholes Care Home, Pirton Road, Hitchin, Hertfordshire SG5 2EN
Tel: 01462 410767 & Email: care@foxholescarehome.com
www.foxholescarehome.com
Hertfordshire Care Services Directory 2017/18 - Care Choices
Contents
Introduction                                         4 Care homes                                      40
How to use this Directory                                    Types of homes and activities explained

Hertfordshire                Paying for care                                                            45
Care Providers Association5
                                                             Understanding the system
‘Sharing best practice in care’
                                                             Important information                      48
Helping you to
stay independent                                      5 Further help and information
Local services, equipment and solutions
                                                       Residential care in
Support from the council                           14 Hertfordshire                                    52
First steps and assessment                                   Comprehensive listings by region

Services for carers                                16 Useful local contacts                            77
Assessment, benefits and guidance
                                                             Useful national contacts                   78
Care in your own home                              18
How it can help
                                                             Index                                      80
Living with dementia at home 19
Family support, respite and services

Paying for care in your home 24
Understanding your options

Home care providers                                27
A comprehensive list of local agencies

Housing with care                                  35        Essential checklists
The different models available                                Home care agency                          23
                                                              Care homes                                42
Specialist services                                36
                                                              Residential dementia care                 44
Disability care, end of life care and advocacy

 All the listings in this publication of care homes, care homes with nursing and home care
 providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot
 be held liable for any errors or omissions.

 To obtain extra copies of this Directory, free of charge, call
 Care Choices on 01223 207770.

                       This Directory is available electronically at www.carechoices.co.uk where there
 Alternative formats   is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care                                  3
Hertfordshire Care Services Directory 2017/18 - Care Choices
Introduction
     Welcome to this edition of the independent        to all. More details are provided on page
     Hertfordshire Care Services Directory, which      14. The assessment will determine whether
     contains information for adults looking for       you are eligible for financial support via a
     care or support within the county, whether        Personal Budget, which may allow you to buy
     they are paying for it themselves or receiving    in your own support and take control of your
     support from the council.                         situation.

     Staying as independent as possible is             Alternatively, your circumstances may mean
     important to everybody. This Directory            you are classed as a ‘self-funder’, with the
     contains information about the care and           means to pay for your care. This is discussed
     support services available to enable you to       on page 24 for those paying for care at
     do this when remaining at home, moving            home and 45 for those paying for residential
     into a housing with care scheme, or within a      care.
     care home or care home with nursing.
                                                       Support or care to remain living in your own
     If you feel you need support to remain            home may be the option that best suits
     independent, first look to your community.        your circumstances. Ideas to make life easier
     There’s a host of organisations and               at home start on page 7 and a list of local
     voluntary services that could help you.           home care providers begins on page 27.

     If you think you need more formal care and        If you are unable to remain at home, you
     support, arrange an assessment with your          may want to consider a housing with care
     local Adult Social Services department to         scheme (see page 35) or residential care.
     establish your specific needs. This is free,      Comprehensive lists of care homes and care
     irrespective of your income and available         homes with nursing in Hertfordshire start on
                                                       page 53.

                                                       There’s also important information about
                                                       care decisions, including finding care in
                                                       another county, making a comment or
                                                       complaint about a service and how solicitors
                                                       can help you.

     Finding care options in your area                 ‘Browsealoud’ function.
     This Directory offers a telephone and website
     service allowing you to search by postcode        Whatever your care needs, this Directory
     or region for care homes, care homes with         and the Care Choices telephone and
     nursing and home care providers that meet         website service will be able to point you in
     your requirements across the country. Your        the best direction, however you would like
     search can be sent to you by post or email,       care information presented.
     or discussed with you over the telephone. If
     you are searching online, the results can be      Please call 0800 389 2077 or visit
     saved and emailed to others. You can also         www.carechoices.co.uk
     view an electronic version of this Directory on
     the site and have it read to you by using the                        Publications

4    For assistance with finding care and support, call Care Choices on 0800 389 2077
Hertfordshire Care Services Directory 2017/18 - Care Choices
Hertfordshire Care Providers Association
Hertfordshire Care Providers Association         there is a fully-trained, up-to-date and
(HCPA) is a membership body open to all          competent workforce providing good
independent providers of social care (private,   quality, personalised care, and each year we
not-for-profit and charitable organisations)     celebrate excellence in care by hosting the
delivering care to people in their own homes,    annual Hertfordshire Care Awards.
in a residential, supported or a nursing
setting within Hertfordshire.                    Hertfordshire care providers who hold
                                                 a current membership with HCPA are
We are extremely dedicated to our mission        committed to delivering the highest
of ‘sharing best practice in care through        standards of care and keen to play an
partnership’, and through our close              active part in the county’s wider social care
relationship with Adult Social Services at       community.
Hertfordshire County Council, we are able to
act as a voice for care providers on important   We actively encourage anyone who provides
adult social care issues in Hertfordshire.       adult social care in Hertfordshire to join
                                                 HCPA as a member; we can offer up-to-date
HCPA has excellent partnership links to          information, support and advice, training
the local authority, the NHS and its clinical    courses and qualifications, and a host of
commissioning groups. Our relationship with      business services.
the local authority has gone from strength to
strength and, by working in partnership, we      We are happy to engage with any new care
can ensure that Hertfordshire is one of the      provider. Visit our website on www.hcpa.
best counties in which to find excellent care    info for more information, email us on
for vulnerable adults.                           contact@hcpa.info, or call 01707 536020.
                                                 We’ll be happy to help.
We attend regular strategic and liaison
meetings with Adult Social Services at           We are delighted to be associated with this
the local authority to discuss and review        publication produced by Care Choices, and
contracts and procedures, as well as a variety   we hope you find this Directory useful in your
of initiatives aimed at tackling issues facing   search for appropriate care in Hertfordshire.
vulnerable adults and designing better ways
of working for the future.

HCPA also acts as a dedicated funding
hub for the county to help ensure that

Helping you to stay independent
HertsHelp		                                     HertsHelp can help you get out and about,
                                                 live independently, understand your rights
HertsHelp is a network of community              and entitlements or to volunteer in your
organisations working together to support        local community. The team will listen and
everyone who lives in Hertfordshire.             support you to find the help you need and

Visit www.carechoices.co.uk for further assistance with your search for care                      5
Hertfordshire Care Services Directory 2017/18 - Care Choices
can put you in touch with organisations that      Centres can be as important for carers as
    can help. Some organisations may charge           those attending as they allow for a regular
    for their services but will let you know at the   break from caring.
    start. Whether you are a carer who needs
    some support or a professional trying to find      You can find local day opportunities by
    the right care solution for a client, HertsHelp    visiting www.hertfordshire.gov.uk/
    can help you.                                      directory and searching for ‘day centres’.

    Here are just some of the issues that people
    have asked HertsHelp about:
                                                      Meals on wheels
    • help to find local clubs and activities;        If you are eligible, Hertfordshire County
    • paying for care and if you qualify for          Council can provide meals delivered to your
      support;                                        home.

    • benefits advice and debt counselling;           Meals are provided by Hertfordshire
      and                                             Independent Living Service, a not-for-
    • help in a crisis with exceptional and           profit social enterprise. The standard menu
      unexpected pressures.                           includes a choice of five main courses per
                                                      day and a selection of hot and cold desserts.
                                                      A wide range of specialist meals for clients
     Tel: 0300 123 4044                               who would like Kosher, Halal, vegetarian,
     Text: ‘hertshelp’ to 81025                       Asian or Caribbean/West Indian food is also
     Minicom: 0300 456 2364                           available.
     Email: info@hertshelp.net
     Web: www.hertshelp.net
     Skype: HertsHelp                                  Tel: 0330 200 0103
                                                       Email: info@hertsindependentliving.org
                                                       Web: www.hertsindependentliving.org
    Day care centres
                                                       A number of commercial companies can
    Many people can feel lonely or isolated            also provide this service. Go to
    without an opportunity to fill their days with     www.hertfordshire.gov.uk/directory
    meaningful activities. Research has shown          and search for ‘meals on wheels’.
    that one way to alleviate loneliness and
    promote wellbeing and independence is to
    provide regular social contact and a focus for
    activities.

    Day care centres give people the chance
    to change their routine, meet new people,
    take up an activity or receive specialist
    services such as chiropody or hairdressing.
    There is a wide variety around the county,
    catering for older people, people with mental
    health conditions, learning disabilities and
    dementia.

6   For assistance with finding care and support, call Care Choices on 0800 389 2077
Hertfordshire Care Services Directory 2017/18 - Care Choices
Adapting your home                             jobs and repairs – typically, the HIA will
                                                employ its own handy persons and charge you
To remain in your own home for as long          an hourly rate for their services; and a home
as you would like, you should ensure that       adaptations service for more major works.
it is safe, secure and warm. Some forward
planning to ensure that the garden doesn’t      The HIA will work with you to specify the
become a burden is also sensible. If you        adaptations needed, and they will normally
are not planning to move, think about           offer to get estimates from one or more
adaptations that would make life easier now     of their regular contractors. Subject to
and later on.                                   your acceptance, the HIA will then offer to
                                                manage the works contract for you for an
Home Improvement Agencies (HIAs)                agreed fee.
HIAs are local organisations funded and
supported by local and central government.      HIAs may also be helpful if you are not
They work professionally and sensitively with   sure whether you can afford the home
older and disabled homeowners, providing        repairs or adaptations you need. They can
advice, support and assistance to help them     advise on your eligibility for any grants
repair, improve, maintain or adapt their        and, if necessary, put you in touch with an
homes to meet their changing needs.             independent financial adviser.

Most HIAs provide three main services,
                                                 For further information about, and
including: information and advice on repairs
                                                 contact details for, local HIAs, visit
or adaptations you may be considering – this
                                                 www.housingcare.org or contact
usually entails a visit to your home and is
                                                 your local council.
often free; a handyperson service for small

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                                                      publication?
                            Complete our short questionnaire

        www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care                    7
Hertfordshire Care Services Directory 2017/18 - Care Choices
Making life easier at home

In the living room

Plug with handle

    Easi-reach

                                                                         YB
                                                                     NOR

 Chair raisers

 WHAT IS DIFFICULT?                     SIMPLE SOLUTIONS                        COMPLEX SOLUTIONS
    GETTING IN/OUT OF          • Block of foam in chair base                  • Buy an electric riser chair
    CHAIRS                     •B uy ready-made chair raisers
                               •B uy a chair at the right height
                               • Take regular, gentle exercise

    OPENING/CLOSING            • Move furniture out of the way                • I nstall environmental controls or
    WINDOWS                    • Install/purchase a fan                          air-conditioning
                               • Buy a tool to open/close windows             • Install new windows

    CONTROLLING THE            • Change the switches for ease of use          • Move the heating controls
    HEATING                    • Fit a timer switch                           • I nstall new or additional
                               • Purchase a standalone heater                   heating system

    KEEPING WARM               • Use a trolley to transport the fuel for    • Insulate your house
                                   your fire                                  • Swap to a cheaper heating
                               • Replace the fire with a heater                  system
                               • Apply for a winter fuel payment              • Change to a simpler heating
                                                                                 system

    TURNING LIGHTS             • Install a light switch toggle                • Move the light switches
    ON/OFF                     • Purchase a socket extension                  • Replace the light switches
                               • Purchase handi-plugs                         • Install environmental controls

    HEARING THE TV             • Use subtitles                                •R  equest an assessment for a
                               • Purchase wireless headphones                    hearing aid
                                                                              • Install a room loop

8                  For assistance with finding care and support, call Care Choices on 0800 389 2077
Hertfordshire Care Services Directory 2017/18 - Care Choices
In the bedroom

Pillow raisers                                                                             Easy grip scissors

                                                      M T
                                                          W T
                                                              F S
                                                                  S

 Bed raisers                                                                                  Pill dispenser

 WHAT IS DIFFICULT?               SIMPLE SOLUTIONS                      COMPLEX SOLUTIONS
 GETTING IN AND OUT       • Learn new ways of moving safely           • Use a transfer board
 OF BED                   • Purchase a leg lifter                     • Buy an electric adjustable bed
                          • Raise the bed                             • Install a hospital bed
                          • Fit grab rails                            • Use a hoist

 SITTING UP IN            • Change to less heavy bedding              • Buy a bed cradle/bed ladder
 BED, TURNING OR          • Learn new ways of moving safely           • Use a bed lever
 ROLLING OVER             • Purchase a pillow raiser                  • Buy a specialised mattress
                          • Change the mattress                       • Install a drop-down rail
                                                                      • Install an over-bed pole

 KEEPING WARM IN          • Buy a heavier duvet                       •B
                                                                        uy an electric blanket
 BED                      • Buy thermal clothing                       (make sure it’s tested regularly)

 GETTING DRESSED          • Learn new ways of dressing                • Consider home support
                          • Buy alternative/adaptive clothing
                          •B  uy simple gadgets: long-handled shoe
                             horn; dressing stick; button hook
                          • Contact n (see below) for an
                            assessment

 CUTTING YOUR NAILS       • Buy easy grip scissors                    • See a podiatrist

 TAKING YOUR              •A
                            sk for an easy-open bottle               • Get an automatic pill dispenser
 TABLETS                  •K
                            eep a note of when you take a tablet     • Ask someone to prompt you
                          •G
                            et a pill dispenser
 READING THE TIME         •B
                            uy a clock with large numbers            • Buy a clock that ‘speaks’

 Adult Social Services: 0300 123 4042

Visit www.carechoices.co.uk for further assistance with your search for care                               9
Hertfordshire Care Services Directory 2017/18 - Care Choices
In the kitchen

Teapot tipper                                                                             Large handled cutlery

Pan handle holder                                                                          Liquid level indicator

Perching stool                                                                    Chopping board with spikes

 WHAT IS DIFFICULT?                  SIMPLE SOLUTIONS                     COMPLEX SOLUTIONS
 REACHING INTO               •R earrange your cupboards/surfaces       • Alter the spring in the doors
 CUPBOARDS                   • Buy an Easi-Reacher or Handi-Reacher     • Lower or raise the cupboards

 USING TAPS AND              • Fit tap turners                          • Change switches
 SWITCHES                    • Purchase Handi-Plugs                     • Raise or reposition taps
                                                                        • Fit lever taps or new taps
                                                                        • Alter the kitchen

 PREPARING/COOKING           • Sit at a table                           • Use a food processor
 FOOD                        • Consider kitchen gadgets including:     • Purchase a perching/high stool
                                knife with a thick handle; chopping     • Buy a trolley
                                board with spikes; pan handle holder;   • Raise/lower work surface
                                teapot tipper; lid gripper              •M ake space under worktop for
                                                                          your knees when sitting

 MOVING AROUND               • Re-organise the furniture                • Review mobility equipment
 KITCHEN                                                                • Adapt the kitchen

 EATING AND                  • Use large handled cutlery                • Buy a trolley
 DRINKING                    • Use a non-slip mat                       • Consider home support for meal
                             • Use a lightweight cup/mug                   times
                             • Use a cup with two handles
                             • Contact n (see below) for an
                               assessment

 LAUNDRY/IRONING             • Install a wall-fixed ironing board       • Raise/lower washing machine

 Adult Social Services: 0300 123 4042

10               For assistance with finding care and support, call Care Choices on 0800 389 2077
In the bathroom

  Grab rail                                                                                 Shower board

 Tap turners                                                                   Toilet seat and support frame

Long-handled sponges                                                                       Raised toilet seat

 WHAT IS DIFFICULT?               SIMPLE SOLUTIONS                       COMPLEX SOLUTIONS
 WASHING HANDS,           • Install tap turners                        • Install lever taps or new taps
 FACE AND BODY            • Buy a long-handled sponge                  • Purchase a stool
                          • Purchase a flannel strap                   • Raise or lower basin
                          •C ontact n (see below) for an              • Consider home support
                            assessment

 HAVING A BATH            • Purchase a non-slip mat                    • Install a bath lift
                          • Buy a long-handled sponge                  • Use a hoist
                          • Use a half-step                            • Replace the bath with a shower
                          • Install grab rails                         • Convert to a wet room
                          • Use a bath board or bath seat              • Consider home support

 DRYING YOURSELF          • Use a non-slip mat                         • Change the floor covering
                          • Purchase a towelling gown                  • Purchase a hot air body dryer

 USING THE TOILET         • Install a raised toilet seat               • Review mobility equipment
                          • Use a combined toilet seat and            • Consider home support
                            support frame
                          • Install a flush lever extension
                          •C ontact n (see below) for an
                            assessment

 CLEANING TEETH           • Purchase a toothbrush gripper
                          • Buy an electric toothbrush
                          • Use a stool

 HAVING A SHOWER          • Have a strip wash                          • Use a shower board
                          • Use non-slip mats                          • Use a shower chair or stool
                          • Purchase a half-step                       • Replace shower controls
                          • Contact n (see below) for an assessment   • Consider home support

 Adult Social Services: 0300 123 4042

Visit www.carechoices.co.uk for further assistance with your search for care                              11
Special equipment                               Woodside Centre, The Commons,
                                                      Welwyn Garden City AL7 4DD
     There is a range of equipment available to
                                                      Sight-Line: 01707 324680
     make life easier and to improve safety and
                                                      Email: office@hertsvisionloss.org.uk
     independence in the home, such as stair rails,
                                                      Web: www.hertsvisionloss.org.uk
     raised toilet seats, shower stools etc. If you
     would like more information please contact
                                                      Alphamarque
     Adult Social Services or HertsHelp, or go to
                                                      Shop 1, Highfield Park, Russet Drive,
     www.hertfordshire.gov.uk
                                                      St Albans AL4 0AZ
                                                      Tel: 01727 837836
     The organisations listed here can give advice
                                                      Email: sales@alphamarque.com
     and information about equipment and may
                                                      Web: www.alphamarque.com
     offer help with ordering equipment or run a
                                                      Open: Monday to Friday 9.00am to
     hire or loan scheme.
                                                      5.00pm, Saturday 10.00am to 5.00pm

      Hertfordshire Action on Disability (HAD)        Auto Mobility Concepts Ltd
      HAD has a permanent display of specialist       Unit 2, Maxted Corner,
      equipment that you can try. It also runs        Maylands Industrial Estate,
      a wheelchair accessible transport service.      Hemel Hempstead HP2 7RA
      HAD is open Monday to Friday 9.00am             Tel: 01442 270202
      to 5.00pm and Saturday 10.00am to               Web: www.automobilityconcepts.com
      2.00pm.
                                                      Hemel Hempstead
      Woodside Centre, The Commons,                   146 Marlowes,
      Welwyn Garden City AL7 4DD                      Hemel Hempstead HP1 1EZ
      Tel: 01707 384260                               Tel: 01442 231072
      Web: www.hadnet.org.uk
                                                      Watford
      Hertfordshire Hearing Advisory                  172 High Street, Watford WD17 2EG
      Service (HHAS)                                  Tel: 01923 804142
      An independent charity helping people
      with hearing loss across Hertfordshire and      Better Mobility
      Bedfordshire.                                   12 Henry Wells Square, Grovehill,
                                                      Hemel Hempstead HP2 6BJ
      Woodside Centre, The Commons,                   Tel: 01442 768797
      Welwyn Garden City AL7 4DD                      Email: sales@bettermobility.co.uk
      Tel: 01707 324582                               Web: www.bettermobility.co.uk
      Textphone: 01707 375486                         Open: Monday to Friday 9.00am to
      Email: info@hhas.org.uk                         5.00pm
      Web: www.hhas.org.uk
                                                      Cane and Able Healthcare Hitchin Ltd
      Herts Vision Loss                               92 Bancroft, Hitchin SG5 1NQ
      Charity providing services and                  Tel: 01462 454521
      information to blind and partially sighted      Email: enquiry@caneandable.co.uk
      people throughout Hertfordshire.                Web: www.caneandable.co.uk

12   For assistance with finding care and support, call Care Choices on 0800 389 2077
Open: Monday to Friday 9.00am to
 5.00pm, Saturday 9.00am to 1.00pm

 1st Call Mobility
 Baros House, Elizabeth Way,
 Harlow CM19 5AR
 Tel: 01279 425648
 Email: info@1stcallmobility.co.uk
 Web: www.1stcallmobility.co.uk
                                                 AskSARA
Electronic aids for hire                        Part of the DLF, AskSARA is an easy-to-use,
                                                 award-winning online self-help guide that is
The Disabled Living Foundation (DLF)             particularly useful if you are not sure what
This is a national charity providing impartial   practical items might help you. Visit
advice, information and training on              www.dlf.org.uk/content/asksara
independent living.
                                                 Telecare
Simple electronic aids can be borrowed from
them for free for up to two weeks. These         Telecare is equipment that can detect falls,
include: gadgets which remind you of things      inactivity, smoke, flooding, gas or extreme
you need to do, safety alarms and sensors,       temperatures in the home. Sensors, when
magnifiers and telephones with big buttons.      activated, will connect to a response centre
A small deposit is required.                     where trained operators will contact the
                                                 individual through their home unit. They will
DLF factsheets provide general advice on         take the most appropriate action, such as
topics such as features to look for when         contacting a nominated responder, family
choosing items of daily living equipment.        member, carer, neighbour, doctor or the
These can be viewed and downloaded from          emergency services.
the website at www.dlf.org.uk or you can
call the helpline on 0300 999 0004.              Telecare can allow users to regain confidence
                                                 in their homes and remain independent.
                                                 Relatives and carers are also reassured, safe
                                                 in the knowledge that should an incident
                                                 occur, they will know about it. Some devices
                                                 can also help monitor particular health
                                                 conditions and reduce the need for hospital
                                                 admission.

                                                 You can buy telecare and assistive
                                                 technology from private companies and
                                                 organisations or, if you’re eligible through
                                                 an assessment (see page 14), Hertfordshire
                                                 County Council may be able to provide it
                                                 for you. For further information, please visit
                                                 www.hertfordshire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care                      13
Support from the council
                   The way councils provide services to                 independently as possible;
                   eligible adults and their carers is called
                                                                     • your home and how you are coping in it;
                   personalisation. This term is used to describe
                   a number of ways in which eligible adults         • your emotional wellbeing;
                   can receive a mixture of local authority
                   and government money to pay for the care          • your diet; and
                   services they need without direct council         • any health and medical treatments you
                   involvement.                                        need.

                   If you approach the council for social care       You will need to contact Adult Social Services
                   support, your needs and finances will be          to arrange an assessment. Call 0300 123
                   assessed. If you have a carer, they can be        4042.
                   involved and have their needs assessed too.
                                                                     Once Adult Social Services has an
                   Your assessment                                  understanding of your care and financial
                                                                     needs, the next stage is to determine what
                   If you appear to have care or support needs,
                                                                     services you may be eligible for and who will
                   you have the legal right to an assessment
                                                                     pay for them. The council will give you more
                   of your care needs and finances. Councils
                                                                     information on eligibility and the national
                   are statutorily obliged to provide this to
                                                                     eligibility criteria it uses at the time of your
                   you, regardless of whether you access their
                                                                     assessment.
                   services. The assessment (which is free) will
                   consider:
                                                                     Information on paying for care can be found
                   • how you can best be supported to live as        on page 24 if you are receiving home care

                                                          www.carechoices.co.uk

     SEARCHING FOR CARE
     OPTIONS IN YOUR AREA?
     With so many providers to choose from, where do you start?
     •   find care providers quickly and easily   • additional care provider information,
     •   search by location and care need           photos and direct website links
     •   information on care quality              • brochure requests
     •   links to inspection reports

     Developed by the publisher of this Directory

     Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

14                  For assistance with finding care and support, call Care Choices on 0800 389 2077
and page 45 if you are moving into a care          Whatever services you need on discharge,
home.                                              Adult Social Services will work with you, your
                                                   family and carers to either restart services
Personal Budgets                                  already in place prior to admission or to
                                                   provide the appropriate services if you are
If you are eligible for support from the           eligible.
council, you may be given a Personal Budget.
                                                   Sometimes interim care packages are set
A Personal Budget is the amount of money           up to facilitate your discharge and you will
that the council calculates it will cost to meet   be reassessed by a community social worker
the support needs of eligible people. If you       within four to six weeks.
are eligible for a Personal Budget, the actual
amount you receive will depend on your
                                                    For more information on support
eligible needs and your finances. The money
                                                    when you leave hospital, visit
should be spent in line with a support plan
                                                    www.hertfordshire.gov.uk and
that has been agreed by both you and the
                                                    search ‘coming out of hospital’.
council and can be either a full or a partial
contribution to such costs. You may also
choose to pay for additional support on top        NHS Continuing Healthcare
of the budget. Any eventual contractual
agreement for services is between you and          NHS Continuing Healthcare is a package
your care provider, not the council.               of continuing care that is arranged and
                                                   funded solely by the NHS. This is free
If you are eligible, a Personal Budget may be      of charge, wherever it is delivered. NHS
taken:                                             Continuing Healthcare support may be
                                                   provided in a care home or care home with
• in the form of a Direct (cash) Payment,          nursing or in a person’s own home.
  held directly by you or, where you lack
  capacity, by a ‘suitable person’;                People eligible for NHS Continuing
• by way of an account held and managed            Healthcare will have been assessed to
  by the council in line with your wishes; or      have a ‘primary health need’ and are
                                                   likely to have complex medical needs and
• as a mixture of the above.                       substantial or intense ongoing care needs.
                                                   See page 46 for more information.
Personal Budgets cannot currently be used to
pay for residential care.                          Personal health budgets

Assessments from hospital                         A personal health budget is an amount
                                                   of money to support a person’s identified
If you have been admitted to hospital and          health needs. It is planned and agreed
you might need care on discharge, you              between the person and their local NHS
may be referred to the discharge team for          team. The aim is to enable people with
an assessment, which will take place on the        long-term conditions and disabilities to
ward. The team may be made up of social            have greater choice, flexibility and control
workers, carers’ officers, mental health           over the healthcare and support they
workers and housing officers.                      receive.

Visit www.carechoices.co.uk for further assistance with your search for care                        15
Services for carers
      Who is a carer?                                 A carers’ assessment is an opportunity for
                                                       people to tell the council what they need as
      Carers regularly look after, help or support     a carer, and to find out what support might
      someone who wouldn’t be able to manage           be available. The assessment is an essential
      everyday life without their help. A carer        first step for carers to get the support they
      doesn’t have to be living with the person        may need. It looks at:
      they care for, and the help they give doesn’t
      have to be physical. The carer may be caring     • the care the carer provides and how this
      for a partner, another relative, a friend or a     affects their life;
      neighbour. For example, it may be someone
                                                       • any support they are getting now and
      who:
                                                         what else would help; and
      • is over 60;
                                                       • what they would like their support to
      • is living with dementia;                         achieve.
      • has a physical or learning disability or a
        mental health condition;                       The assessment can also give lots of
                                                       information about other services that might
      • has sight, hearing or communication            help, and other ideas for support. The carer’s
        difficulties;                                  assessment will show if the carer qualifies for
      • has a long-term health condition; or           support from Adult Social Services.

      • misuses drugs or alcohol.                      Carers’ Personal Budgets
                                                       The carers’ Personal Budget is a single
      The carer may be helping with:
                                                       payment that can be used towards the cost
      • personal care, such as washing and             of something specific that will support carers
        dressing;                                      in their caring role. For example, it could
                                                       be used for leisure activities, education or
      • going to the toilet or dealing with
                                                       training, or just to take a short break from
        incontinence;
                                                       caring.
      • eating or taking medicines;
      • getting about at home or outside;              When Adult Social Services considers a
                                                       carers’ Personal Budget, it gives priority to
      • practical help at home and keeping             situations where there is a significant risk
        someone company; or                            of the carer not being able to continue
      • emotional support or communicating.            to provide care if they do not get some
                                                       support. The amount a carer could get
      Having a carers’ assessment                     depends on their needs identified by their
                                                       carers’ assessment. The money is not taxed
      Anyone who provides, or intends to provide,      and it will not affect any benefits.
      regular unpaid support to someone who
      could not manage without their support has       Respite at home
      the right to have their own needs assessed,
      even if the person they care for has refused     Home-based respite services give carers a
      support services or an assessment of their       break from their caring responsibilities. A
      own needs.                                       care worker can come in to look after the

16    For assistance with finding care and support, call Care Choices on 0800 389 2077
person being cared for, so the carer can have
                                                     Tel: 01992 586969
some time to themselves. The breaks could
                                                     Email: contact@carersinherts.org.uk
be regular or just when needed.
                                                     Web: www.carersinherts.org.uk
Respite at home is considered to be a service
                                                     Crossroads Care
for the person who is being cared for. If they
                                                     Aims to improve the lives of carers by
have a Personal Budget for their own needs
                                                     giving them a break from their caring
(see page 15) they could use that money
                                                     responsibilities and providing a reliable,
to pay for it. A financial assessment of the
                                                     tailored service for each carer and the
person being cared for will confirm whether
                                                     person they care for.
they need to pay towards the cost of this
service.
                                                     Crossroads Care
                                                     Hertfordshire North
Benefits                                            Tel: 01462 455578
                                                     Web: www.crossroadshn.org.uk
Carers may want to explore whether they
are entitled to Carer’s Allowance – currently
                                                     Crossroads Care
£62.70 per week but this may change over
                                                     Hertfordshire South
the life of this Directory.
                                                     Tel: 0208 905 1158
                                                     Web: www.hertfordshirecrossroads-
Carers may also qualify for Carer’s Premium
                                                     south.org.uk
or Carer’s Credit depending on their eligibility.
The Government website, www.gov.uk has
more information on benefits, including             Resource for those supporting
carers’ benefits. Alternatively, contact a local    disabled children
carers’ organisation which may be able to
help undertake a benefit check.                                          My Family, Our Needs
                                                                         is an online resource
You can find out more about what                                         providing impartial
organisations support carers in Hertfordshire       information for parents, carers and
by visiting www.hertfordshire.gov.uk/               practitioners supporting children from birth
directory and searching ‘carers’.                   to 25 years with additional needs.

 Carers in Hertfordshire                            As well as guidance, policy and signposting,
 Aims to help carers take better care               there is a lifestyle section for parents
 of themselves through breaks, leisure              covering topics such as health and wellbeing,
 and learning opportunities and by                  work, family and relationships. Visit
 ensuring they focus on their own health            www.myfamilyourneeds.co.uk
 and wellbeing. It gives support and
 information to unpaid family and friends
 who look after someone. It provides the
 space for carers to discuss practical and
 emotional concerns around caring and
 opportunities to share experiences with
 others.

Visit www.carechoices.co.uk for further assistance with your search for care                        17
Care in your own home
            Carefully chosen home care with a good             tailored to meet your needs – from a visit once
            quality provider is an excellent way to retain     a day to a much greater amount of support.
            your freedom and independence, whilst
            getting the help you need to stay happy and        Even those with quite significant and
            safe. It can offer the opportunity to stay at      debilitating medical conditions can get
            home, in your own familiar surroundings,           skilled personal care that can enable them
            and to retain a quality of life you might have     to stay in their own homes. Some agencies
            feared lost.                                       will provide live-in care, where a care worker
                                                               will stay with you at home to support you
            Why choose home care?                             throughout the day and night.

            Reasons for choosing home care can vary.           A list of all home care agencies operating in
            Sometimes after a stay in hospital, someone        Hertfordshire starts on page 27.
            might find they need some help whilst they
            recuperate. Others can find that a long-term       Finding the right support
            condition or disability means they can no
            longer cope and they need a bit of help.           This Directory offers a telephone and website
            After a stay in hospital someone may carry         service allowing you to search by postcode
            out an assessment of your situation to see         or region for care homes, care homes with
            if home care will benefit you. You and your        nursing and home care providers that meet
            family will be fully involved in looking at what   your requirements across the country. Your
            will suit you best if you’d like them to be.       search can be sent to you by post or email, or
                                                               discussed with you over the telephone.
            Alternatively, you or those close to you might
            notice changes in your ability to manage the       If you are searching online, the results can
            day-to-day things you normally cope                be saved and emailed to others. You can also
            with easily, like preparing meals or looking       view an electronic version of this Directory on
            after yourself. If this happens, contacting        the site and have it read to you by using the
            Adult Social Services is a good first step         ‘Browsealoud’ function.
            towards finding help.
                                                               Whatever your care needs, this Directory
            How home care can help you                         and the Care Choices telephone and website
            The level of home care provided can be             service will be able to point you in the best
                                                               direction, however you would like care
                                                               information presented. Call 0800 389 2077
                                                               or visit www.carechoices.co.uk

                                                               The Care Quality Commission (www.cqc.
                                                               org.uk) is responsible for checking that any
     By Your Side offers support for carers
     and people who need a little help to                      care provided meets essential standards of
     maintain their independent living.                        quality and safety. Further information is on
     DEMENTIA - LIVE-IN SUPPORT - COMPANIONSHIP CALLS          page 49.

                        01442 219746                           The United Kingdom Homecare Association
               info@byyoursidehomecare.co.uk
                                                               (UKHCA) requires its members to comply
               www.byyoursidehomecare.co.uk
                                                               with a code of practice. This code includes a

18          For assistance with finding care and support, call Care Choices on 0800 389 2077
commitment to treat customers with dignity      • advertising, interviewing and screening
and respect and operate at a level above the      suitability of workers;
legal minimum required in legislation.
                                                • arranging necessary insurance cover;
Social care regulations do not apply to         • providing training and development for
cleaners, handymen or gardeners. However,         care workers;
some home care agencies are increasingly
                                                • managing workers’ pay, including
providing staff who can help meet these
                                                  compliance with the National Minimum
needs too.
                                                  Wage;
The benefits of using a regulated agency        • managing employment relationships,
include:                                          including sickness, absence and
                                                  disciplinary matters; and
• assessing your care needs and tailoring a
  plan to meet those needs;                     • managing health and safety issues.

Living with dementia at home
If you are concerned about persistent           Family support
forgetfulness or memory difficulties, it
is important to consult a GP. They can          If you know someone who is worried about
undertake an initial examination and            their memory, encourage them to visit
refer you to a memory clinic for further        their GP. The more support you can give
investigation if necessary.                     someone, the better life with dementia
                                                can be, especially in the early years. Focus
The various types of support available to       on what the person can do, not what
you and your carer are likely to involve NHS    they cannot do, help with little errands
services, Adult Social Services and voluntary   or with cooking, listen to the person with
agencies. Some examples of services and         dementia, and find out more about the
support to help people living with dementia     condition.
include:
• specialist day centres;                       When someone is living with dementia,
                                                they need:
• respite care or short breaks;
                                                • support to live their life;
• assistive technology and community
  alarms;                                       • reassurance that they are still valued
• home care;                                      and that their feelings matter;

• meals at home;                                • freedom from as much external stress as
                                                  possible; and
• community equipment;
                                                • appropriate activities and stimulation
• extra care sheltered housing; and
                                                  to help them to remain alert and
• carers’ support groups.                         motivated for as long as possible.

Visit www.carechoices.co.uk for further assistance with your search for care                   19
ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

 THE HANDBOOK FOR RELATIVES
 YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS
 OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

 Care Select delves further into the subject of arranging support for a loved one,
 including detailed information on different types of care and support, as well as:
 • Understanding their needs
 • Choosing care
 • Broaching difficult conversations
                                                                               IT?

                            HO
                              W
                                  W                                                                  EE?
                                                                                                    R
                                                                           ORD

                                   IL
                                     L
                                         I                                                        AG
                                                                                             ’T
                                                                                           SN
                                         KN
                                           OW

                                                                 CAN WE AFF

                                                                                       E
                                                                                     DO
                                             W

                                                                                                   OPTIONS?
                                                HI

                                                                                UM
                                                  CH

       WHAT IF M                                                                                 E
                     UM D                                                                      AR
                                                   TO

                                                                                              C
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                           OES                                                              E
                                                                      IF
                                                       CH

                                N’T                                                       TH
                                                         OO

                                                                            T

                                    AG                                                E
                                                                      HA WHA

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                                                           SE

                                      R                                                             HE WRONG CHOICE?
                                                                                              MAKE T
                                                             ?

     CAN WE AFFORD IT? CAN WE AF             FORD                               T        IF I
                                                                                      AT
                                                  IT?                               WH
                                                        EE

                     HE WRONG CHOICE?                                        W WILL I KNOW WHICH TO
                                                          ?

                                                                     W

     WHAT IF I MAKE T                                                      HO                       CHOOSE?

                                                                                                      WWW.CARESELECT.CO.UK

20              For assistance with finding care and support, call Care Choices on 0800 389 2077
Dementia Friends                                well. Continuity of care can be provided by
                                                 either care agencies or carers employed
People with dementia sometimes need a            directly by the person or his or her family.
helping hand to go about their daily lives
and feel included in their local community.      Specialist dementia day centres
Dementia Friends is giving people an
understanding of dementia and the                A good day care service will be able to
small things they can do that can make a         offer a range of activities and support that
difference to people living with dementia        will enable the person with dementia to
– from helping someone find the right bus        retain skills and remain part of their local
to spreading the word about dementia. See        community.
www.dementiafriends.org.uk for further
information.                                      Specialist day centres for people with
                                                  dementia should be organised and run
Respite care                                     with their needs in mind, aiming to build on
                                                  their strengths and abilities. Activities may
Spouses, partners and relatives who care          include outings, entertainment, personal
for a person with dementia may require a          care, meals, hairdressing and support for
break from their caring responsibilities. This is carers.
known as ‘respite care’ and may be a regular
break of a few hours a week or a period of a      Attendance at day centres can be offered
few weeks. It may be planned or be required from just a few hours a week to a number
in an emergency and can involve the person of days. Contact the council or your local
with dementia attending a day centre or a         Alzheimer’s Society office for more details,
care worker visiting the person’s home to         see ‘Useful local contacts’ on page 77.
enable the carer to have a break. Contact the
council to see if you are eligible for support    Alzheimer’s Society
with arranging these services, see page 14
for information on assessments.                   This leading charity works to improve
                                                  the quality of life of people affected by
Care at home                                     dementia. If you have concerns about any
                                                  form of dementia, please contact your local
It can often be best for a person with            office for information and support and
dementia to stay living in their own home for access to local services. See page 77 for
as long as possible. This may mean that they contact details.
require some support services at home.
                                                  Alzheimer’s Society’s National Dementia
The person living with dementia will respond Helpline is available on 0300 222 1122 and
best to the same care staff who know them         can provide information, support, guidance
                                                  and signposting to other appropriate
                                                  organisations. The Helpline is open from
                                                  9.00am to 5.00pm, Monday to Friday and
                                                  10.00am to 4.00pm, Saturday and Sunday.

                                                 For more information on care homes for
                                                 people with dementia, see page 43.

Visit www.carechoices.co.uk for further assistance with your search for care                      21
22   For assistance with finding care and support, call Care Choices on 0800 389 2077
Home care agency checklist                                                           © 2017 Care Choices Ltd

Agency 1                                                             Fees per week      Quality rating*
                                                                      £
Agency 2                                                             £
Agency 3                                                             £

 We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency                                    Accommodating your needs

How long has the agency been                         Can the agency accommodate your
operating?                                         needs if they increase? Ask about the
                                                     process for this. 
How long are staff allocated per visit? 
                                                     Does the agency have a training
Can you contact the agency in an
                                                     scheme in place?  
emergency or outside office hours? 
                                                     Are all staff trained to a certain level? 
Does the agency have experience
with your specific needs?                          Are staff able to help with
                                                     administering medication if required? 
Staff
                                                     Is there a way for staff to communicate
                                                     with each other about the support they
Are you likely to be visited by different
                                                     provide when they visit you? How? 
staff each day? 
Are all staff checked with the                       Regulation
Disclosure and Barring Service? 
                                                     Will your support plan be reviewed at
Will you be notified in advance if your
                                                     regular intervals? 
care worker is on holiday or sick? 
                                                     Can you see the agency’s contract terms? 
Are staff matched to you specifically,
based on your needs and preferences?               Can you lodge a complaint easily? 
Can you meet your care worker(s)                     Are complaints dealt with quickly? 
before they start? 
                                                     Can you see a copy of the agency’s
Does the agency have both male and                   CQC registration certificate and
female staff?                                      quality rating? 

Notes








*See page 49.

Visit www.carechoices.co.uk for further assistance with your search for care                            23
Paying for care in your home
      Councils provide upfront information on how
      much people can expect to pay for home
      care and how charges are worked out. This
      information must be made available when
      a needs assessment is carried out. Written
      confirmation of how the charge has been
      calculated must be provided after a financial
      assessment.

      If you have more than £23,250 in savings
      or capital you will have to pay the full cost
      of your care. The value of your home is
      not counted when working out charges for
      non-residential care. If you have more than
      £23,250, you should tell Adult Social Services
      when your savings are likely to fall below this
      amount.

      The council calculates charges in accordance
      with national eligibility criteria set by the     assist you with claiming your full entitlement.
      Government. This ensures people are only          Figures mentioned here may change over
      required to pay what they can afford,             the lifetime of this Directory.
      taking into account capital, income and
      expenditure.                                      Non-means tested care and
                                                        support
      Your assessment looks at how much money
      you have coming in, gives an allowance            Care provided by the NHS is free; for
      (set by the Government) for everyday living       example, services provided by a community
      expenses and makes allowance for disability-      or district nurse. Some people do not have
      related expenditure. This is the extra amount     to pay towards care services. For example,
      you spend as a result of your disability or       aftercare services provided under section
      illness. Adult Social Services can help you to    117 of the Mental Health Act are free
      identify these costs. They will also carry out    of charge.
      a full benefit check and, if you want them to,
                                                        If you need care or support you may be
                                                        eligible to claim Attendance Allowance (AA),
                                                        or Personal Independence Payments (PIP).
                                                        AA and PIP are non-means tested benefits.
                                                        Provided you are eligible, you can receive
                                                        AA or PIP regardless of how much income
                                                        or capital you have. AA is payable to people
                                                        over the age of 65 and PIP to those aged 16
                                                        to 64. There are different rates that can be
                                                        awarded, dependent on the level and type of
                                                        help you need. These can be found at
                                                        www.gov.uk

24    For assistance with finding care and support, call Care Choices on 0800 389 2077
Other ways to fund your care                      take shared responsibility for the suitability
and support                                      of any product they recommend.

It is important to seek independent financial      The Society of Later Life Advisers
advice if you are paying for your own care         (SOLLA)
and support. There are independent financial       Aims to assist consumers and their
advisers that focus specifically on care           families in finding trusted, accredited
funding advice, often referred to as specialist    financial advisers who understand
care fees advisers. They are regulated by the      financial needs in later life.
Financial Conduct Authority (FCA) and must         Web:
stick to a code of conduct and ethics and          www.societyoflaterlifeadvisers.co.uk

                                                   The Money Advice Service
                                                   A free and impartial money advice service
                                                   set up by the Government.
                                                   Tel: 0800 138 7777
                                                   Web: www.moneyadviceservice.org.uk

                                                  Further information on paying for care can
                                                  be found beginning on page 45.

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Visit www.carechoices.co.uk for further assistance with your search for care                       25
ACE CARE 4 YOU
                                                         Live-in Care
                  HOMECARE
                  HOMECARE SERVICES
                           SERVICES                          from £695 per week

  Ace Care 4 You provides a bespoke home care
  service that is of high quality and affordable. We
  can match our services to your requirements and      The alternative to Care Home admission.
  offer a range of home, personal care and nursing
  services tailored to each individual’s needs.         Live-in Care enables anyone with care needs to
                                                           continue living in their own home with a
      “When it comes to homecare Ace                             round-the-clock care worker.
         has all the Aces 4 You”

  To find out how we can help you, call Michael
  Office: 01442 256509
  Mobile: 07710 154156
                                                       08000 121 247 | www.liveincare.info
  www.acecare4you.com

 CARE VISITS AT HOME
 We care passionately

 We offer a unique service of
 tailored care visits from 30                                     www.carechoices.co.uk
 minutes to full live in support.
 Stevenage & North Herts
 Tel: 01462 676555
 Email: stevenage@bluebirdcare.co.uk

              www.bluebirdcare.co.uk                   SEARCHING FOR CARE
                                                       OPTIONS IN YOUR AREA?
WHAT ARE THE CARE OPTIONS?                             With so many providers to choose from where do you start?
HOW WILL I KNOW WHICH TO CHOOSE?
                                                       • find care providers quickly and easily
VISIT THE CARE SELECT WEBSITE                          • search by location and care need
WWW.CARESELECT.CO.UK                                   • information on care quality
                                                       • links to inspection reports
                                                       • additional care provider information, photos and
                                                         direct website links
                                                       • brochure requests

                                                       Developed by the publisher of this Directory

CALL CARE SELECT FOR MORE INFORMATION:                 Alternatively, call our friendly team on 0800 389 2077
                                                       to talk to someone directly.
0800 389 2077

26              For assistance with finding care and support, call Care Choices on 0800 389 2077
Home care providers
  Home care providers
  ABBOTS CARE LTD (HERTFORDSHIRE)                                     ALLIED HEALTHCARE GOLDSBOROUGH
  St Albans                                                           – STEVENAGE
  Tel: 01727 891004         OP D PD LDA SI                           Stevenage
                                                                      Tel: 01707 636405      OP D PD LDA SI YA
  AC HOMECARE
  Welwyn Garden City                                                  ANCHUSA CARE
  Tel: 01707 696474                   OP D PD LDA MH SI YA           Hitchin
  ACCEDO CARE HEAD OFFICE                                             Tel: 01462 338343           OP D PD MH SI YA
  Waltham Cross                                                       ARCHERS COURT
  Tel: 0203 418 8180                             PD LDA MH YA        Hitchin
  ACCUROCARE WEST HERTS                                               Tel: 01462 423852         OP D PD LDA MH SI
  Watford
  Tel: 01923 350369                         OP D PD LDA SI YA        BALDOCK MANOR
                                                                      Baldock                       Advert page 60
  ACE COMMUNITY CARE LTD                                              Tel: 01462 490311              OP LDA MH YA
  Hitchin
  Tel: 01462 429755                                       OP D PD    BEAU SEJOUR CARE SERVICES
                                                                      St Albans
  ADICO CARE
                                                                      Tel: 01727 859948                OP PD LDA YA
  Hoddesdon
  Tel: 01992 469540                                       OP D YA    BLUEBERRY HILL CARE LTD
  AGINCARE                                                            Welwyn Garden City
  Hertford                                 Advert page 26            Tel: 01707 881258             OP D PD LDA YA
  Tel: 0800 012 1247                 OP D PD LDA MH YA AD            BLUEBIRD CARE
  AINSWORTH CARE                                                      (CHILTERN AND DACORUM)
  Kings Langley                                                       Hemel Hempstead               Advert page 26
  Tel: 01923 269877                               OP D PD SI YA      Tel: 01442 933499                    OP D PD

  ALBAN CARE COMPANY                                                  BLUEBIRD CARE
  St Albans                                                           (EAST HERTFORDSHIRE)
  Tel: 01727 757465                                          OP YA   Hertford
                                                                      Tel: 01920 465697          OP D PD LDA SI YA
  ALINA HOMECARE HARPENDEN
  Harpenden                                                           BLUEBIRD CARE
  Tel: 01582 218222 OP D PD LDA MH SI YA AD                          (ST ALBANS)
  ALINA HOMECARE HEMEL HEMPSTEAD                                      St Albans
  Hemel Hempstead                                                     Tel: 01727 261000                    OP D PD YA
  Tel: 01442 793322 OP D PD LDA MH SI YA AD                          BLUEBIRD CARE
  ALINA HOMECARE STEVENAGE LTD                                        (STEVENAGE AND NORTH HERTS)
  Stevenage                                                           Letchworth Garden City       Advert page 26
  Tel: 01438 722663 OP D PD LDA MH SI YA AD                          Tel: 01462 676555      OP D PD LDA MH SI YA

   Service    OP Older people (65+) D Dementia            PD Physical disability LDA Learning disability, autism
   User Bands MH Mental health      SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
     Hertfordshire Care Providers Association Member – see page 5                               Advertisers are highlighted

  Visit www.carechoices.co.uk for further assistance with your search for care                                         27
Home care providers continued

BLUEBIRD CARE                                                       CARE4U2DAY LTD
(WATFORD AND THREE RIVERS)                                          Hemel Hempstead
Watford                   Advert page 26                           Tel: 01442 462159                   OP D PD YA
Tel: 01923 775300      OP D PD LDA MH SI
                                                                    CAREMARK
BLUEBIRD CARE (WELWYN AND HATFIELD)                                 (NORTH HERTS AND STEVENAGE)
Hatfield                                                            Letchworth Garden City
Tel: 01707 263723      OP D PD LDA SI YA                           Tel: 01462 708714      OP D LDA MH SI YA
BROAD OAK MANOR DOMICILIARY CARE                                    CAREMARK WATFORD & HERTSMERE
Hertford           Advert inside back cover                        Watford
Tel: 01992 551900                       OP                         Tel: 01923 729898    OP D PD LDA MH YA
BUSHEY HOUSE BEAUMONT DCA                                           CHELMSCARE LTD
Bushey                  Advert page 62                             Borehamwood
Tel: 0203 394 0989                  OP                             Tel: 0208 953 8369      OP D PD LDA MH YA
BY YOUR SIDE HOMECARE                                               CHORLEYWOOD BEAUMONT DCA
Hemel Hempstead                                Advert page 18      Chorleywood           Advert page 62
Tel: 01442 219746                                     OP D YA      Tel: 01923 700620                 OP
CAMPHILL ST ALBANS
                                                                    CITY CARE WELWYN
St Albans
                                                                    Welwyn Garden City
Tel: 01727 811228                                     OP LDA MH
                                                                    Tel: 01707 800523               OP D PD SI YA
CARE 121 SERVICES LTD – HEAD OFFICE 
                                                                    COMMUNITY SUPPORT SERVICE (DOM CARE)
Stevenage
                                                                    Rickmansworth
Tel: 01438 537444          PD LDA MH SI AD
                                                                    Tel: 01923 713620                LDA
CARE BY US – NORTH LONDON AND WEST
HERTFORDSHIRE                                                       COMPASSIONATE HERTS LTD
Hatfield                                                            Hemel Hempstead
Tel: 0208 099 8276 OP D PD LDA MH SI YA AD                         Tel: 01442 450560      OP D PD MH SI YA

CARE BY US LTD                                                     CONNECTIONS HEALTHCARE
Bishops Stortford                                                  Stevenage
Tel: 01279 755875                OP D PD LDA MH SI YA AD           Tel: 07476 653776                 OP D LDA YA

CARE FOR FREEDOM LTD                                                CROMWELL AVENUE
St Albans                                                           Cheshunt
Tel: 01727 834557 OP D PD LDA MH SI YA AD                          Tel: 01992 622032                 OP LDA SI YA

CARE FULLY LTD                                                      CROSSROADS CARE HERTFORDSHIRE NORTH
Stevenage                                                           Hitchin
Tel: 01438 722665                                OP D PD MH SI     Tel: 01462 455578 OP D PD LDA MH SI YA AD

CARE HERTS LTD                                                      CROSSROADS HERTFORDSHIRE SOUTH
Welwyn Garden City                                                  Borehamwood
Tel: 01707 881379                              OP D PD LDA YA      Tel: 0208 905 1158     OP PD LDA MH YA

 Service    OP Older people (65+) D Dementia            PD Physical disability LDA Learning disability, autism
 User Bands MH Mental health      SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
     Hertfordshire Care Providers Association Member – see page 5                            Advertisers are highlighted

28                   For assistance with finding care and support, call Care Choices on 0800 389 2077
Home care providers continued

CUFFLEY CARE AT HOME SERVICE                                        GLENHOLME LIVING SOLUTIONS LTD
Cuffley                                                             St Albans
Tel: 01707 876197       OP D PD LDA SI YA                          Tel: 07780 221550                             LDA
DELIGHT SUPPORTED LIVING LTD                                        GOMBARDS
Letchworth Garden City                                              Welwyn Garden City
Tel: 01462 684757     OP D PD LDA MH SI YA                         Tel: 01483 712892                        PD LDA
DELROW COMMUNITY                                                    GREENWOOD LODGE
Watford                                                             St Albans
Tel: 01923 856006                                   OP LDA MH      Tel: 01727 872181                         LDA YA
DESTINY SUPPORT CARE                                                HALES GROUP LTD – STEVENAGE
Stevenage                                                           Stevenage
Tel: 01462 429701                                  OP D PD MH      Tel: 01438 765715        OP D LDA MH AD
DOVES CARE AGENCY LTD                                               HAND IN HANDS
Watford
                                                                    Letchworth
Tel: 01923 693755                                   OP D PD YA
                                                                    Tel: 0845 275 8000                            LDA
EUREKA CARE SERVICES
                                                                    HARPENDEN MENCAP DOMICILIARY SERVICE
Hertford                                    Advert page 30
                                                                    Harpenden
Tel: 0800 411 8820                       OP D PD LDA MH SI
                                                                    Tel: 01582 763679              LDA YA
EUROPEAN NURSING AGENCY LTD
                                                                    HAVEN HOME SUPPORT LTD
Welwyn Garden City
                                                                    St Albans
Tel: 01707 333700  OP D PD LDA MH SI YA
                                                                    Tel: 01923 671699               OP D PD SI YA
EXCLUSIVE CARE LTD
                                                                    HELPERS HOMECARE LTD
 – THE OFFICE
Hatfield                                                            Baldock
Tel: 07967 189676                                         LDA YA   Tel: 01462 896853   OP D PD LDA MH SI AD

EXECUTIVE CARE SERVICES                                             HELPING HANDS WATFORD LTD
Hemel Hempstead                                                     Watford
Tel: 07931 359586                                 D PD LDA YA      Tel: 01923 461869               OP D PD SI YA

FONTHILL CARE AT HOME                                               HEMPSTEAD HOUSE
St Albans                                   Advert page 68         Kings Langley
Tel: 01727 893104                          OP D PD MH SI YA        Tel: 01923 299770    OP D PD LDA MH SI YA

FORTIS CARE HERTFORDSHIRE                                           HERONSMERE HOME CARE
Stevenage                                                           Rickmansworth
Tel: 01438 487270        OP PD LDA MH YA                           Tel: 07429 076755                   OP D PD YA

FORTUNE LIFE HOME CARE                                              HERTFORDSHIRE DOMICILIARY CARE AGENCY
Watford                                                             Stevenage
Tel: 07938 102512                                    OP D PD SI    Tel: 01438 310083       PD LDA MH SI YA

 Service    OP Older people (65+) D Dementia            PD Physical disability LDA Learning disability, autism
 User Bands MH Mental health      SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
   Hertfordshire Care Providers Association Member – see page 5                              Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care                                        29
Home care providers continued

HERTFORDSHIRE DOMICILIARY CARE SERVICES                                         HILTON COMMUNITY
Hatfield                                                                        SERVICES LTD
Tel: 01707 258735         OP PD LDA MH                                         Waltham Cross
                                                                                Tel: 01992 638361                                               LDA
HERTFORDSHIRE SUPPORTED LIVING SERVICES
Watford                                                                         HOME COUNTIES
Tel: 01923 662411                  LDA                                         OUTREACH SERVICES
                                                                                Hemel Hempstead 
HERTS HOMECARE
                                                                                Tel: 01442 254539                         OP PD LDA YA
Hemel Hempstead
Tel: 01442 213289                          OP D PD LDA MH SI YA                HOME INSTEAD SENIOR CARE
                                                                                – EAST HERTS & UTTLESFORD
HF TRUST – 38 SOUTH ROAD                                                        Sawbridgeworth             Advert page 22
Bishops Stortford                                                               Tel: 01920 897355       OP D PD LDA MH YA
Tel: 01279 461131                                                        LDA
                                                                                HOME INSTEAD SENIOR CARE
HIGHTOWN HOUSE                                                                  – HEMEL HEMPSTEAD & CHILTERNS
Hemel Hempstead                                                                 Hemel Hempstead            Advert page 22
Tel: 01442 292300                                                        LDA   Tel: 01442 233599    OP D PD LDA MH SI YA

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 www.carechoices.co.uk/reader-survey                                              Do you need a helping hand?
                                                                                  If you are looking for an alternative to
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 Service    OP Older people (65+) D Dementia            PD Physical disability LDA Learning disability, autism
 User Bands MH Mental health      SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
     Hertfordshire Care Providers Association Member – see page 5                                                  Advertisers are highlighted

30                     For assistance with finding care and support, call Care Choices on 0800 389 2077
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