Cornwall Care Services Directory 2018/19 - Care Choices
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2018/19
Cornwall
Care Services Directory
> Home support > Specialist care > Care homes > Useful contacts
The independent guide to choosing and paying for care
www.carechoices.co.uk
Home Care
Service
for people who wish
to stay living
independently
in their own homes
At Cornwall Care we recognise the importance of individual living;
we understand that having the opportunity to live independently
in your own home can have an enormous impact on your confidence
and wellbeing.
We have over 200 dedicated staff members delivering care across Cornwall
from an hour a week to 24 hours a day. We support people with a variety
of conditions, including but not limited to:
- Physical disabilities
- Learning disabilities
- Children and families with disabilities*
- Age related illnesses and palliative care
- Dementia and mental health conditions
* This covers disabled children over the age of 18 and parents with disabilities themselves
2 08455 191192
For assistance with finding care and support, call Care Choices on 0800 389 2077
Contents
Introduction4
How to use this Directory
A message from Cornwall Council 5
Helping you to stay independent 5
Local services, equipment and solutions
Support from the council 16
First steps and assessment
Services for carers 20
Assessment, benefits and guidance
Care in your own home 22
How it can help
Living with dementia at home 23
Family support, respite and services
Paying for care in your home 30 Residential care in Cornwall 56
Understanding your options Comprehensive listings by region
Home care providers 31 Useful local contacts 71
A comprehensive list of local agencies
Useful national contacts 73
Housing with care 38
Index75
The different models available
Specialist services 39 Essential checklists
Disability care, end of life care and advocacy Assistive technology 17
Home care agency 29
Care homes 44 Care homes 45
Types of homes and activities explained Residential dementia care 47
Paying for care 48
All the listings in this publication of care homes,
Understanding the system care homes with nursing and home care providers
are supplied by the Care Quality Commission
Important information 51 (CQC) and Care Choices Ltd cannot be held liable
for any errors or omissions.
Further help and information
To obtain extra copies of this Directory, free of charge, call Care Choices
on 01223 207770.
Alternative This Directory is available electronically at www.carechoices.co.uk where there
formats is a Browsealoud option for those requiring the information in spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3
Introduction
Welcome to this edition of the independent may want to consider a housing with care
Cornwall Care Services Directory, which scheme (see page 38) or residential care.
contains information for adults looking for Comprehensive lists of care homes and care
care or support within the county, whether homes with nursing in Cornwall start on page
they are paying for it themselves or receiving 56.
support from the council.
There’s also important information about
Staying as independent as possible is care decisions, including finding care in
important to everybody. This Directory another county, making a comment or
contains information about the care and complaint about a service and how solicitors
support services available to enable you to can help you.
do this when remaining at home, moving
into a housing with care scheme, or within a
Finding care options in your
care home or care home with nursing.
area
If you feel you need support to remain
independent, first look to your community. This Directory offers a telephone and
There’s a host of organisations and website service allowing you to search
voluntary services that could help you. by postcode or region for care homes,
care homes with nursing and home care
If you think you need more formal care and providers that meet your requirements
support, arrange an assessment with your across the country. Your search can be
local Adult Social Services department to sent to you by post or email, or discussed
establish your specific needs. This is free, with you over the telephone.
irrespective of your income and available
to all those who appear to need care and If you are searching online, the results
support. More details are provided on page can be saved and emailed to others. You
16. The assessment will determine whether can also view an electronic version of this
you are eligible for financial support via a Directory on the site and have it read to
Personal Budget, which may allow you to buy you by using the ‘Browsealoud’ function.
in your own support and take control of your
situation. Whatever your care needs, this Directory
and the Care Choices telephone and
Alternatively, your circumstances may mean website service will be able to point
you are classed as a ‘self-funder’, with the you in the best direction, however you
means to pay for your care. This is discussed would like care information presented.
on page 30 for those paying for care at home Call 0800 389 2077 or visit
and 48 for those paying for residential care. www.carechoices.co.uk
Support or care to remain living in your own
home may be the option that best suits your
circumstances. Ideas to make life easier at
home start on page 11 and a list of local
home care providers begins on page 31.
If you are unable to remain at home, you
4 For assistance with finding care and support, call Care Choices on 0800 389 2077
A message from Cornwall Council
Cornwall Council’s Adult Social Services • leisure activities;
Directorate has responsibility for providing
• getting around;
social care to adults in Cornwall. We help
adults with eligible social care needs to • health and wellbeing;
find care and support so they can live
• work, learning and volunteering;
as independently as possible in their
own homes. These may be older people, • advice, information and money matters;
people with physical disabilities or learning
• staying safe;
disabilities and mental health service users.
We also provide support for carers who look • caring for someone; and
after relatives or friends who can’t manage
• housing and care homes.
on their own.
In many cases, we work with organisations
Social care support includes:
in the community, or health colleagues, to
• making sure you eat well and look after support people to live as independently as
yourself; they wish to.
• help with day-to-day living;
The Care Act will have an impact on the
• ensuring your emotional wellbeing and services we provide and the way those
mental health are good; and services are delivered and charged for. For
more information on the Care Act, go to
• supporting your family and friends to care
www.cornwall.gov.uk/careact
for you.
You can also use the online Support in Adult Social Services
Cornwall website (www.supportincornwall. Cornwall Council
org.uk) to find help from community and County Hall, Treyew Road, Truro TR1 3AY
voluntary groups. The website includes: Tel: 0300 1234 131
Email: adultcare@cornwall.gov.uk
• support at home;
Helping you to stay independent
Services developed in partnership Examples include:
with the voluntary sector • day services, lunch clubs and social
groups;
Adult Social Services works with voluntary • befriending, visiting and telephone contact
and community organisations to supply services;
preventative care services. These are a • support schemes to help people being
vital form of support and help to maintain discharged from hospital;
independence and social inclusion, and
• support for carers; and
delay or avoid the need for more statutory
interventions. • handyperson schemes.
Visit www.carechoices.co.uk for further assistance with your search for care 5
Day care centres Other day centres
Carleen Care Centre
Many people can feel lonely or isolated Wheal Vor, Carleen Breage,
without an opportunity to fill their days with Helston TR13 9NP
meaningful activities. Research has shown Tel: 01736 763604
that one way to alleviate loneliness and
promote wellbeing and independence is to Chy Koes and Tregarne
provide regular social contact and a focus for North Street, St Austell PL25 5QE
activities. Tel: 01726 72429
Day care centres give people the chance to Concern Wadebridge
change their routine, meet new people, take John Betjeman Centre, Southern Way,
up an activity or receive specialist services Wadebridge PL27 7BX
such as chiropody or hairdressing. Tel: 01208 812392
There is a wide variety around the county, Hayle Day Care Centre
catering for older people, people with mental Commercial Road, Hayle TR27 4DE
health conditions, learning disabilities and Tel: 01736 755000
dementia.
Pengarth Day Centre
Centres can be as important for carers as Morrab Gardens, Penzance TR18 4DA
those attending as they allow for a regular Tel: 01736 364307
break from caring.
St Mary’s Haven Day Care Centre
Age UK day centres St Mary’s Haven House, St Mary’s Street,
Penzance TR18 2DH
Age UK Cornwall & The Isles of Scilly Tel: 01736 367342
Boscawen House,
Chapel Hill, Truro TR1 3BN Westgate Centre
Tel: 01872 266 383 28a Westgate Street,
Launceston PL15 7AE
Falmouth Day Centre Tel: 01566 777344
Killigrew Street, Falmouth TR11 3XP
Tel: 01326 316880
Learning disability day centres
Newquay Day Centre Blantyre Centre
Kimberley Close, Crantock Street, Truro Road, St Austell, Cornwall PL25 5HJ
Newquay TR7 1JR Tel: 01726 73357
Tel: 01637 876150
Bishop Rock
St Austell Day Centre 61 Green Lane, Redruth, TR15 1LS
St John’s Church Hall, Tel: 01209 310618
20a Bodmin Road,
St Austell PL25 5AE Bridge, The
Tel: 01726 76806 Falmouth Skills for Life Centre,
6 For assistance with finding care and support, call Care Choices on 0800 389 2077
Tregenver Road, Falmouth TR11 2QW Physical disabilities centres
Tel: 01872 327604
Echo Centre (Liskeard)
Camborne Centre, The Barras Place, Liskeard PL14 6AY
Old Magistrates Hall, Adelaide Street, Tel: 01579 341070
Camborne TR14 8AN
Tel: 01872 322280 Cornwall care homes offering
day care
Drym Valley Centre (learning disability
Appleby Lodge
and previous mental health)
157 Launceston Road, Kelly Bray,
Higher Drym Farm, Praze,
Callington PL17 8DU
Camborne TR14 0NU
Tel: 01579 383979
Tel: 01736 850707
Ar-Lyn Residential Home
Holifeld Farm Project Daycare
Vicarage Lane, Lelant, St Ives TR26 3JZ
Bonallack Lane, Gweek TR12 6UJ
Tel: 01736 753330
Tel: 01326 221017
Caprera
Kehelland Horticultural Centre
61 Truro Road, St Austell PL25 5JG
(learning disability/physical disability)
Tel: 01726 72956
Kehelland,
Camborne TR14 0DD Eirenikon Park
Tel: 01209 718975 Bossiney Road, Tintagel PL34 0AE
Tel: 01840 770252
Launceston Day Centre
15 Newport Industrial Estate, Eldon House
Launceston PL15 8EX Downgate, Upton Cross,
Tel: 01566 776422 Liskeard PL14 5AJ
Tel: 01579 362686
Leats, The
Truro City Centre TR1 3AH Eventide Home Liskeard
Tel: 01872 322220 14 Castle Street, Liskeard PL14 3AU
Tel: 01579 342676
Lyndhurst
66 St Nicholas Street, Bodmin PL31 2AS Eventide Home
Tel: 01208 265650 22 Downs View, Bude EX23 8RQ
Tel: 01288 352602
Morley Tamblyn Lodge
Lodge Hill, Liskeard PL14 4EN Fernleigh House
Tel: 01579 345858 Albaston, Gunnislake PL18 9AJ
Tel: 01822 832926
Park View
The Old Cattle Market, Godolphin House Care Home
Old Porethleven Road, Godolphin House, 42 Godolphin Road,
Helston TR13 0FR Helston TR13 8QF
Tel: 01209 615056 Tel: 01326 572609
Visit www.carechoices.co.uk for further assistance with your search for care 7
Harbour House Pendarves
Penberthy Road, Portreath, 25 Pendarves Road,
Redruth TR16 4LW Camborne TR14 7QF
Tel: 01209 843276 Tel: 01209 714576
Hillsborough Pendrea House
Southern Road, Callington PL17 7ER 14 Westheath Avenue,
Tel: 01579 383138 Bodmin PL31 1QH
Tel: 01208 74338
Highermead Care Home
College Road, Camelford PL32 9TL Perran Bay Home
Tel: 01840 212528 St Piran’s Road, Perranporth TR6 0BH
Tel: 01872 572275
Longview Care Home
Rosehill, Goonhavern, Truro TR4 9JX Polventon House
Tel: 01872 573378 High Street, St Keverne,
Helston TR12 6NS
Manse, The Tel: 01326 280734
15 Cargoll Road, St Newlyn East,
Newquay TR8 5LB Porteroughe Care Home
Tel: 01872 510844 Vicarage Road, Torpoint PL11 2EP
Tel: 01752 814469
Mount Pleasant
Roseacre
Rosemundy, St Agnes TR5 0UD
St Winnolls, Polbathic,
Tel: 01872 553165
Torpoint PL11 3DX
Tel: 01503 230256
Newquay Service
The Youth Centre, Whitegate Road,
Rowan House
Newquay TR7 2RG
4 Lower Port View, Saltash PL12 4BY
Tel: 01872 327054
Tel: 01752 843843
Old Manor House, The Springfield House
6 Regent Terrace, Penzance TR18 4DW North Hill, Launceston PL15 7PQ
Tel: 01736 363742 Tel: 01566 782361
Old Vicarage, The St Anthony’s Residential Home
Antony, Torpoint PL11 3AQ Station Road, Liskeard PL14 4BY
Tel: 01752 812384 Tel: 01579 342308
Pathfields St Clair House
Bungalow 1, Bude EX23 8DW 32 Basset Road, Camborne TR14 8SL
Tel: 01288 356235 Tel: 01209 713273
Penmeneth House St Petroc’s Care Home
16 Penpol Avenue, Hayle TR27 4NQ St Nicholas Street, Bodmin PL31 1AG
Tel: 01736 752359 Tel: 01208 262900
8 For assistance with finding care and support, call Care Choices on 0800 389 2077
Torpoint Nursing Centre Meals on wheels
Vicarage Road, Torpoint PL11 2BW
Tel: 01752 813677 Some services are able to deliver frozen or
freshly cooked meals to your home. Frozen
Wentworth meals can be delivered in bulk and kept in
59 South Street, St Austell PL25 5BN your freezer until required, while hot meals
Tel: 01726 72941 should be eaten immediately.
Mental Health Resource Centres You may find a service by word of mouth or
using the internet – your local library may be
Anchor
able to help here.
Falmouth
Tel: 01326 315822
Adult Social Services can advise as well, call
0300 1234 131, or check the Support in
Boundervean
Cornwall website for services in your area at
Camborne
www.supportincornwall.org.uk
Tel: 01209 613006
Bude
Tel: 01288 355695
Caradon
Liskeard
Tel: 01579 347651
Fountain House
St Austell
Tel: 01726 76299
Adapting your home
Launceston
Tel: 01566 777490 To remain in your own home for as long
as you would like, you should ensure that
Richmond House it is safe, secure and warm. Some forward
Penzance planning to ensure that the garden doesn’t
Tel: 01736 350752 become a burden is also sensible. If you
are not planning to move, think about
Roswyth adaptations that would make life easier now
Newquay and later on.
Tel: 01637 873122
Home Improvement Agencies (HIAs)
Stepping Stones
HIAs are local organisations funded and
Truro
supported by local and central government.
Tel: 01872 241783
They work professionally and sensitively with
older and disabled homeowners, providing
Trelil Court
advice, support and assistance to help them
Bodmin
repair, improve, maintain or adapt their
Tel: 01208 76899
homes to meet their changing needs.
Visit www.carechoices.co.uk for further assistance with your search for care 9
Most HIAs provide three main services, sure whether you can afford the home
including: information and advice on repairs repairs or adaptations you need. They can
or adaptations you may be considering – this advise on your eligibility for any grants
usually entails a visit to your home and is and, if necessary, put you in touch with an
often free; a handyperson service for small independent financial adviser.
jobs and repairs – typically, the HIA will
employ its own handypersons and charge For further information about, and contact
you an hourly rate for their services; and a details for, local HIAs, visit
home adaptations service for more major www.housingcare.org or contact your
works. local council.
The HIA will work with you to specify the
adaptations needed, and they will normally
offer to get estimates from one or more
of their regular contractors. Subject to
your acceptance, the HIA will then offer to
manage the works contract for you for an
agreed fee.
HIAs may also be helpful if you are not
www.carechoices.co.uk
SEARCH FOR CARE
IN YOUR AREA
With so many providers to choose from, where do you start?
• Find care providers quickly and easily • Additional information, photos
• Search by location and care need and web links
• Information on care quality • Brochure requests
• Links to inspection reports
www.carechoices.co.uk
10 For assistance with finding care and support, call Care Choices on 0800 389 2077Making life easier at home
In the living room
Plug with handle
Easi-reach
YB
NOR
Chair raisers
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair
CHAIRS • Buy ready-made chair raisers
• Buy a chair at the right height
• Take regular, gentle exercise
OPENING/CLOSING • Move furniture out of the way • I nstall environmental controls
WINDOWS • Install/purchase a fan or air-conditioning
• Buy a tool to open/close windows • Install new windows
CONTROLLING THE • Change the switches for ease of use • Move the heating controls
HEATING • Fit a timer switch • Install new or additional
• Purchase a standalone heater heating system
KEEPING WARM •U se a trolley to transport the fuel for • Insulate your house
your fire • Swap to a cheaper heating
• Replace the fire with a heater system
• Apply for a winter fuel payment • Change to a simpler heating
system
TURNING LIGHTS • Install a light switch toggle • Move the light switches
ON/OFF • Purchase a socket extension • Replace the light switches
• Purchase handi-plugs • Install environmental controls
HEARING THE TV • Use subtitles • Request an assessment for a
• Purchase wireless headphones hearing aid
• Install a room loop
Visit www.carechoices.co.uk for further assistance with your search for care 11In the bedroom
Pillow raisers Easy grip scissors
M T
W T
F S
S
Bed raisers Pill dispenser
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board
OF BED • Purchase a leg lifter • Buy an electric adjustable bed
• Raise the bed • Install a hospital bed
• Fit grab rails • Use a hoist
SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder
BED, TURNING OR • Learn new ways of moving safely • Use a bed lever
ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress
• Change the mattress • Install a drop-down rail
• Install an over-bed pole
KEEPING WARM IN • Buy a heavier duvet •B
uy an electric blanket
BED • Buy thermal clothing (make sure it’s tested regularly)
GETTING DRESSED • Learn new ways of dressing • Consider home support
• Buy alternative/adaptive clothing
• Buy simple gadgets: long-handled shoe
horn; dressing stick; button hook
•C ontact n (see below) for an
assessment
CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist
TAKING YOUR •A
sk for an easy-open bottle • Get an automatic pill dispenser
TABLETS •K
eep a note of when you take a tablet • Ask someone to prompt you
•G
et a pill dispenser
READING THE TIME •B
uy a clock with large numbers • Buy a clock that ‘speaks’
n Cornwall Council’s Assessment Team: 0300 1234 131
12 For assistance with finding care and support, call Care Choices on 0800 389 2077In the kitchen
Teapot tipper Large handled cutlery
Pan handle holder Liquid level indicator
Perching stool Chopping board with spikes
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
REACHING INTO •R earrange your cupboards/surfaces • Alter the spring in the doors
CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards
USING TAPS AND • Fit tap turners • Change switches
SWITCHES • Purchase Handi-Plugs • Raise or reposition taps
• Fit lever taps or new taps
• Alter the kitchen
PREPARING/COOKING • Sit at a table • Use a food processor
FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool
knife with a thick handle; chopping • Buy a trolley
board with spikes; pan handle holder; • Raise/lower work surface
teapot tipper; lid gripper • Make space under worktop for
your knees when sitting
MOVING AROUND • Re-organise the furniture • Review mobility equipment
KITCHEN • Adapt the kitchen
EATING AND • Use large handled cutlery • Buy a trolley
DRINKING • Use a non-slip mat •C
onsider home support for meal
• Use a lightweight cup/mug times
• Use a cup with two handles
•C ontact n (see below) for an
assessment
LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine
n Cornwall Council’s Assessment Team: 0300 1234 131
Visit www.carechoices.co.uk for further assistance with your search for care 13In the bathroom
Grab rail Shower board
Tap turners Toilet seat and support frame
Long-handled sponges Raised toilet seat
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
WASHING HANDS, • Install tap turners • Install lever taps or new taps
FACE AND BODY • Buy a long-handled sponge • Purchase a stool
• Purchase a flannel strap • Raise or lower basin
•C ontact n (see below) for an assessment • Consider home support
HAVING A BATH • Purchase a non-slip mat • Install a bath lift
• Buy a long-handled sponge • Use a hoist
• Use a half-step • Replace the bath with a shower
• Install grab rails • Convert to a wet room
• Use a bath board or bath seat •C onsider home support
DRYING YOURSELF • Use a non-slip mat • Change the floor covering
• Purchase a towelling gown • Purchase a hot air body dryer
USING THE TOILET • Install a raised toilet seat • Review mobility equipment
• Use a combined toilet seat and • Consider home support
support frame
• Install a flush lever extension
•C ontact n (see below) for an assessment
CLEANING TEETH • Purchase a toothbrush gripper
• Buy an electric toothbrush
• Use a stool
HAVING A SHOWER • Have a strip wash • Use a shower board
• Use non-slip mats • Use a shower chair or stool
• Purchase a half-step • Replace shower controls
•C ontact n (see below) for an assessment • Consider home support
n Cornwall Council’s Assessment Team: 0300 1234 131
14 For assistance with finding care and support, call Care Choices on 0800 389 2077Specialist equipment wheelchairs.
North Buildings, Royal Cornwall Hospital,
Truro TR1 3LQ
There is a range of equipment available to
Tel: 01872 254920
make life easier and to improve safety and
Email: info@cornwallmobility.co.uk
independence in the home, such as stair rails,
Web: www.cornwallmobility.co.uk
raised toilet seats and shower stools. These
items are often referred to as ‘simple aids for
Disability Cornwall
daily living’.
A user-led disabled people’s organisation
providing a range of services to empower,
Cornwall Council has partnered with the
assist and facilitate independent
Disabled Living Foundation (DLF) to provide
living and, when necessary, act as a
a quick and easy to use online guided advice
representative voice for disabled people,
service called AskSARA, which can help
their families and carers.
anyone who finds that they have difficulties
Units 1G/H Guildford Road Industrial
with everyday tasks.
Estate, Guildford Road,
Hayle TR27 4QZ
Visit www.asksara.org.uk to learn more
Tel: 01736 759500
about possible solutions or see page 11.
Email: info@disabilitycornwall.org.uk
Once you have identified equipment that
Web: www.disabilitycornwall.org.uk
might help with your support needs, use the
checklist on page 17 to make sure it’s right Disability Information and Advice Line
for you. Can help you to source any equipment for
needs you may have.
Useful contacts Tel: 01736 759500
Action on Hearing Loss Hearing Loss Cornwall
Unit 27, HQ Business Centre, Supports deaf and hard of hearing people
237 Union Street, in Cornwall and the Isles of Scilly.
Plymouth PL1 3HQ 3 Walsingham Place,
Tel: 01752 267925 Truro TR1 2RP
Web: www.actiononhearingloss.org.uk Tel: 01872 225868
Textphone: 01872 263664
Cornwall Blind Association Email: info@hearinglosscornwall.org
Telephone support, befriending, advocacy Web: www.hearinglosscornwall.org
and counselling schemes.
The Sight Centre, Newham Road, Tremorvah Industries
Truro TR1 2DP Endeavours to match the best mobility
Tel: 01872 261110 equipment to people’s needs and
Email: info@isightcornwall.org.uk aspirations.
Web: www.isightcornwall.org.uk Unit 8, Threemilestone Industrial Estate,
Truro TR4 9LD
Cornwall Mobility Centre Tel: 01872 324340
Assessments, information and advice Email:
for paediatric mobility and transportation, enquiries.tremorvah@cornwall.gov.uk
daily living equipment, driving and Web: www.tremorvah.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 15Telecare
Telecare is equipment that can detect falls,
inactivity, smoke, flooding, gas or extreme
temperatures in the home. Sensors, when
activated, will connect to a response centre
where trained operators will contact the
individual through their home unit. They will can also help monitor particular health
take the most appropriate action, such as conditions and reduce the need for hospital
contacting a nominated responder, family admission.
member, carer, neighbour, doctor or the
emergency services. You can buy telecare and assistive
technology from private companies and
Telecare can allow users to regain confidence organisations or, if you’re eligible through
in their homes and remain independent. an assessment (see below), Cornwall Council
Relatives and carers are also reassured, safe may be able to provide it for you. For
in the knowledge that should an incident further information, please visit
occur, they will know about it. Some devices http://www.cornwall.gov.uk/alfilifeline
Support from the council
The way councils provide services to services. The assessment (which is free) will
eligible adults and their carers is called consider:
personalisation. This term is used to describe
• how you can best be supported to live as
a number of ways in which eligible adults
independently as possible;
can receive a mixture of local authority
and government money to pay for the care • your home and how you are coping in it;
services they need without direct council
involvement. • your emotional wellbeing;
• your diet; and
If you approach the council for social care
support, your needs and finances will be • any health and medical treatments you
assessed. If you have a carer, they can need.
be involved and have their needs assessed
too. You will need to contact Adult Social Services
to arrange an assessment. Call
Your assessment 0300 1234 131.
If you appear to have care or support needs, Once Adult Social Services has an
you have the legal right to an assessment understanding of your care and financial
of your care needs and finances. Councils needs, the next stage is to determine what
are statutorily obliged to provide this to you,
Continued on page 18.
regardless of whether you access their
16 For assistance with finding care and support, call Care Choices on 0800 389 2077Assistive technology checklist © 2018 Care Choices Ltd
We suggest you consider the following questions before buying any assistive technology. If you are in any doubt
about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk
You can download and print this checklist at www.carechoices.co.uk/checklists
Suitability Is it portable?
Does the equipment support your specific Will it need to be installed by a professional?
needs?
Can the retailer provide you with training in
Are you willing to use it? using the equipment?
Will it fit into your everyday life and routine?
Reliability
Have you tried a demo of the equipment?
Will it work if you have pets or live with other
Do you understand what the equipment is for? people, e.g. could someone else set off a sensor
Do you need to take it with you when you alarm by accident?
leave the house? Is it transportable?
Have you read reviews of the particular piece
Does the equipment have any limitations of equipment you are looking at? Consider
that would make it unsuitable for you? these before making your purchase.
Will it work alongside any assistive technology Can you speak to someone who already uses it?
you already have?
Does it require batteries? Find out how often
they will need changing and whether the
Usability
equipment will remind you to do this.
Is a simpler piece of equipment available, Is it durable? If you might drop it, is it likely
e.g. a pill case rather than an automated pill to break?
dispenser?
Does the equipment need a plug socket, and Cost
will its wire cause a trip hazard?
Do you know how much it costs?
Is it easy to use? Can you read/hear it clearly
and are any buttons big enough for you? Will you need to pay a monthly charge?
Are you able to use it? Are there any aspects Are there alternative solutions that might
you don’t understand? be free?
Notes
Visit www.carechoices.co.uk for further assistance with your search for care 17services you may be eligible for and who will Assessments from hospital
pay for them. The council will give you more
information on eligibility and the national If you have been admitted to hospital and
eligibility criteria it uses at the time of your you might need care on discharge, you
assessment. may be referred to the discharge team for
an assessment, which will take place on the
Information on paying for care can be found ward. The team may be made up of social
on www.cornwall.gov.uk/health-and- workers, carers’ officers, mental health
social-care/adult-social-care/paying-for- workers and housing officers.
adult-social-care or on page 30 if you are
receiving home care and www.cornwall.gov. Whatever services you need on discharge,
uk/health-and-social-care/adult-social- Adult Social Services will work with you, your
care/choosing-to-live-in-a-care-home or on family and carers to either restart services
page 48 if you are moving into a care home. already in place prior to admission or to
provide the appropriate services if you are
Personal Budgets eligible.
If you are eligible for support from the Sometimes interim care packages are set
council, you may be given a Personal Budget. up to facilitate your discharge and you will
be reassessed by a community social worker
A Personal Budget is the amount of money within four to six weeks.
that the council calculates it will cost to meet
the support needs of eligible people. If you
are eligible for a Personal Budget, the actual
Short Term Enablement and
amount you receive will depend on your Planning service (STEPs)
eligible needs and your finances. The money
should be spent in line with a support plan STEPs is run by CORMAC in partnership with
that has been agreed by both you and the Cornwall Council. It works with vulnerable
council and can be either a full or a partial adults over 18 years old, who may be elderly,
contribution to such costs. You may also have a physical or sensory impairment, or
choose to pay for additional support on top have a learning disability or mental health
of the budget. Any eventual contractual needs.
agreement for services is between you and
your care provider, not the council. The service can support you for a limited
period, following some sort of health or
If you are eligible, a Personal Budget may be social care crisis at home, where some
taken: temporary support at home may be required,
or when you are returning home from
• in the form of a Direct (cash) Payment,
hospital and need some extra support or re-
held directly by you or, where you lack
capacity, by a ‘suitable person’; enablement.
• by way of an account held and managed STEPs aims to produce better outcomes for
by the council in line with your wishes; or people through enablement, working with
• as a mixture of the above. other health professionals if necessary to
help you regain maximum independence.
Personal Budgets cannot currently be used to The service can only be accessed once
pay for residential care. you have had an assessment. To arrange
18 For assistance with finding care and support, call Care Choices on 0800 389 2077for an assessment, call 0300 1234 131. of six weeks. If, after this, you have ongoing
Alternatively, you might be referred for an care or support needs, the council will conduct
assessment by the hospital discharge team an assessment and may help you to arrange
or other health care professionals. any services you might need. There may be a
charge for these services.
After your period of support, you are likely
to be able to manage independently or with Age UK Cornwall’s HomeCare Service
help from friends, family and the community. can help with domestic tasks such as
If you need more support, the council will cleaning and shopping, or by simply
carry out a needs assessment (see staying with someone to allow their carer
www.cormacltd.co.uk/reablement- to go out.
and-care-services or page 16 for more Tel: 01872 266383
information). Email: email@ageukcornwall.org.uk
Depending on your length of time with the British Red Cross also provides a support
service and your financial circumstances, you at home service to help people regain their
may be required to pay for, or contribute to, independence.
the costs of the support provided. Unit 1, The Setons, Tolvaddon Business
Park, Pool TR14 0HX
You can get more advice by calling Tel: 01872 272878
0300 1234 131 and asking for the
assessments team. Royal Voluntary Service Cornwall
and Devon can tailor support to your
Intermediate care individual needs, including community
transport services to keep you mobile.
This aims to give recovery and rehabilitation Tel: 01209 705159
support to help people regain their Email: cornwalldevonhub@
independence when they come out of royalvoluntaryservice.org.uk
hospital or, just as importantly, prevent them
going unnecessarily into hospital.
NHS Continuing Healthcare
Intermediate care can be provided in your
own home or in a care home, depending NHS Continuing Healthcare is a package of
on local policy and your specific needs. It continuing care that is arranged and funded
can be provided by care staff, occupational solely by the NHS. This is free of charge,
therapy and physiotherapy, with additional wherever it is delivered. NHS Continuing
support provided by the local GP surgery, Healthcare support may be provided in a
social workers and community nurses. This care home or care home with nursing or in a
combined resource helps people to regain person’s own home.
their independence and feel confident in
their ability to manage for themselves with People eligible for NHS Continuing
any necessary additional support. Healthcare will have been assessed to have a
‘primary health need’ and are likely to have
Intermediate care, including any care home complex medical needs and substantial or
fees where relevant, is provided by the NHS intense ongoing care needs. See page 49 for
and is free. It is usually limited to a maximum more information.
Visit www.carechoices.co.uk for further assistance with your search for care 19Personal health budgets between the person and their local NHS
team. The aim is to enable people with
A personal health budget is an amount long-term conditions and disabilities to have
of money to support a person’s identified greater choice, flexibility and control over the
health needs. It is planned and agreed healthcare and support they receive.
Services for carers
Who is a carer? Having a carers’ assessment
Carers regularly look after, help or support Anyone who provides, or intends to provide,
someone who wouldn’t be able to manage regular unpaid support to someone who
everyday life without their help. A carer could not manage without their support has
doesn’t have to be living with the person the right to have their own needs assessed,
they care for, and the help they give doesn’t even if the person they care for has refused
have to be physical. The carer may be caring support services or an assessment of their
for a partner, another relative, a friend or a own needs.
neighbour. For example, it may be someone
who: A carers’ assessment is an opportunity for
people to tell the council what they need as
• is over 60;
a carer, and to find out what support might
• is living with dementia; be available. The assessment is an essential
• has a physical or learning disability or a first step for carers to get the support they
mental health condition; may need. It looks at:
• has sight, hearing or communication • the care the carer provides and how this
difficulties; affects their life;
• has a long-term health condition; or • any support they are getting now and
• misuses drugs or alcohol. what else would help; and
• what they would like their support to
The carer may be helping with:
achieve.
• personal care, such as washing and
dressing; The assessment can also give lots of
information about other services that might
• going to the toilet or dealing with
help, and other ideas for support. The carer’s
incontinence;
assessment will show if the carer qualifies for
• eating or taking medicines; support from Adult Social Services.
• getting about at home or outside;
Carers’ Personal Budgets
• practical help at home and keeping
someone company; or
The carers’ Personal Budget is a single
• emotional support or communicating. payment that can be used towards the cost
20 For assistance with finding care and support, call Care Choices on 0800 389 2077of something specific that will support carers Alternatively, contact a local carers’
in their caring role. For example, it could organisation which may be able to help
be used for leisure activities, education or undertake a benefit check.
training, or just to take a short break from
caring. You can find out more about what
organisations support carers in Cornwall
When Adult Social Services considers a by exploring
carers’ Personal Budget, it gives priority to www.supportincornwall.org.uk/carers
situations where there is a significant risk
of the carer not being able to continue to There is a Dementia Carers Support Worker
provide care if they do not get some support. who supports carers in the west of Cornwall
The amount a carer could get depends who are looking after a person with
on their needs identified by their carers’ dementia. To contact the worker, please
assessment. The money is not taxed and it telephone Adult Social Services on
will not affect any benefits. 0300 1234 131.
Respite at home Carer emergency card scheme
Home-based respite services give carers a Adult Social Services, in conjunction with
break from their caring responsibilities. A Lifeline, runs an innovative, free scheme to
care worker can come in to look after the ensure that alternative plans can be put
person being cared for, so the carer can have into place in the event of a carer having
some time to themselves. The breaks could an emergency that leaves them unable to
be regular or just when needed. carry out their caring role.
Respite at home is considered to be a service Carers carry a card with emergency contact
for the person who is being cared for. If they details and, if an emergency arises, they
have a Personal Budget for their own needs can call the number on the back of the
(see page 18) they could use that money card. Cornwall Lifeline, answering the
to pay for it. A financial assessment of the call, will then put into place the agreed
person being cared for will confirm whether emergency plan to support the person
they need to pay towards the cost of this being cared for.
service.
The service is free, and in many instances
Benefits the emergency contact who is called by
Lifeline is a neighbour, friend or family
Carers may want to explore whether they member. This gives people the peace of
are entitled to Carer’s Allowance – currently mind that in the event of an emergency,
£62.70 per week but this may change over procedures are in place to look after the
the life of this Directory. person being cared for.
Carers may also qualify for Carer’s Premium For more information, call 01872
or Carer’s Credit depending on their 324369 or email eccs@cornwall.gov.uk
eligibility. The Government’s website, Alternatively, apply for a card online using
www.gov.uk has more information the Emergency Carer’s Card application
on benefits, including carers’ benefits. form at www.cornwall.gov.uk
Visit www.carechoices.co.uk for further assistance with your search for care 21Resource for those supporting practitioners supporting children from birth
disabled children to 25 years with additional needs. As well as
guidance, policy and signposting, there is a
My Family, Our Needs lifestyle section for parents covering topics
is an online resource such as health and wellbeing, work, family
providing impartial and relationships. Visit
information for parents, carers and www.myfamilyourneeds.co.uk
Care in your own home
Carefully chosen home care with a good tailored to meet your needs – from a visit
quality provider is an excellent way to retain once a day to a much greater amount of
your freedom and independence, whilst support.
getting the help you need to stay happy and
safe. It can offer the opportunity to stay at Even those with quite significant and
home, in your own familiar surroundings, debilitating medical conditions can get
and to retain a quality of life you might have skilled personal care that can enable them
feared lost. to stay in their own homes. Some agencies
will provide live-in care, where a care worker
Why choose home care? will stay with you at home to support you
throughout the day and night.
Reasons for choosing home care can vary.
Sometimes after a stay in hospital, someone A list of all home care agencies operating in
might find they need some help whilst they Cornwall starts on page 31.
recuperate. Others can find that a long-term
condition or disability means they can no
longer cope and they need a bit of help.
Finding the right support
After a stay in hospital someone may carry This Directory offers a telephone and website
out an assessment of your situation to see service allowing you to search by postcode
if home care will benefit you. You and your or region for care homes, care homes with
family will be fully involved in looking at what nursing and home care providers that meet
will suit you best if you’d like them to be. your requirements across the country. Your
search can be sent to you by post or email, or
Alternatively, you or those close to you might discussed with you over the telephone.
notice changes in your ability to manage the
day-to-day things you normally cope with If you are searching online, the results can
easily, like preparing meals or looking after be saved and emailed to others. You can also
yourself. If this happens, contacting Adult view an electronic version of this Directory
Social Services is a good first step towards on the site and have it read to you by using
finding help. the ‘Browsealoud’ function.
How home care can help you Whatever your care needs, this Directory
The level of home care provided can be and the Care Choices telephone and website
22 For assistance with finding care and support, call Care Choices on 0800 389 2077service will be able to point you in the best needs too.
direction, however you would like care
information presented. Call 0800 389 2077 The benefits of using a regulated agency
or visit www.carechoices.co.uk include:
• assessing your care needs and tailoring a
The Care Quality Commission
plan to meet those needs;
(www.cqc.org.uk) is responsible for checking
that any care provided meets essential • advertising, interviewing and screening
standards of quality and safety. Further suitability of workers;
information is on page 53.
• arranging necessary insurance cover;
The United Kingdom Homecare Association • providing training and development for
(UKHCA) requires its members to comply care workers;
with a code of practice. This code includes a
commitment to treat customers with dignity • managing workers’ pay, including
and respect and operate at a level above the compliance with the National Minimum
legal minimum required in legislation. Wage;
• managing employment relationships,
Social care regulations do not apply to
including sickness, absence and
cleaners, handymen or gardeners. However,
disciplinary matters; and
some home care agencies are increasingly
providing staff who can help meet these • managing health and safety issues.
Living with dementia at home
If you are concerned about persistent • meals at home;
forgetfulness or memory difficulties, it • community equipment;
is important to consult a GP. They can
undertake an initial examination and • extra care sheltered housing; and
refer you to a memory clinic for further • carers’ support groups.
investigation if necessary.
Family support
The various types of support available to
you and your carer are likely to involve NHS If you know someone who is worried about
services, Adult Social Services and voluntary their memory, encourage them to visit their
agencies. Some examples of services and GP.
support to help people living with dementia
include: The more support you can give someone, the
better life with dementia can be, especially
• specialist day centres;
in the early years. Focus on what the person
• respite care or short breaks; can do, not what they cannot do, help with
little errands or with cooking, listen to the
• assistive technology and community alarms;
person with dementia, and find out more
• home care; about the condition.
Visit www.carechoices.co.uk for further assistance with your search for care 23When someone is living with dementia, they dementia to stay living in their own home for
need: as long as possible. This may mean that they
require some support services at home.
• support to live their life;
• reassurance that they are still valued and The person living with dementia will respond
that their feelings matter; best to the same care staff who know them
well. Continuity of care can be provided by
• freedom from as much external stress as either care agencies or carers employed
possible; and directly by the person or his or her family.
• appropriate activities and stimulation to
help them to remain alert and motivated Specialist dementia day centres
for as long as possible.
A good day care service will be able to
Dementia Friends offer a range of activities and support that
will enable the person with dementia to
People with dementia sometimes need a retain skills and remain part of their local
helping hand to go about their daily lives community.
and feel included in their local community.
Dementia Friends is giving people an Specialist day centres for people with
understanding of dementia and the dementia should be organised and run with
small things they can do that can make a their needs in mind, aiming to build on their
difference to people living with dementia strengths and abilities. Activities may include
– from helping someone find the right bus outings, entertainment, personal care, meals,
to spreading the word about dementia. See hairdressing and support for carers.
www.dementiafriends.org.uk for further
information. Attendance at day centres can be offered
from just a few hours a week to a number
Respite care of days. Contact the council or your local
Alzheimer’s Society office for more details,
see ‘Useful local contacts’ on page 71.
Spouses, partners and relatives who care for
a person with dementia may require a break
from their caring responsibilities. This is
Memory cafés
known as ‘respite care’ and may be a regular
There are memory cafés in most of the
break of a few hours a week or a period of a
major towns in Cornwall, which provide an
few weeks. It may be planned or be required
opportunity for people with memory issues
in an emergency and can involve the person
and those who care for them to drop in
with dementia attending a day centre or a
for a chat and a coffee. They usually offer
care worker visiting the person’s home to
reminiscence-based activities and health
enable the carer to have a break. Contact the
and social care professionals are on hand
council to see if you are eligible for support
to answer questions and offer advice in an
with arranging these services, see page 16
informal setting.
for information on assessments.
Bodmin Memory Café
Care at home Bodmin Christian Fellowship Centre,
Berrycombe Road, Bodmin PL31 2NS
It can often be best for a person with
24 For assistance with finding care and support, call Care Choices on 0800 389 2077Tel: 01208 77586 Tel: 01637 831347
Open: Second and fourth Thursday of Open: First and third Monday of every
every month, 2.00pm to 4.00pm month, 2.00pm to 4.00pm
Bude Memory Café Downderry Memory Café
The Parkhouse Centre, Bude EX23 8LD The Coastal Zone, Downderry,
Tel: 01288 356060 Looe PL11 3JZ
Open: First and third Friday of every Tel: 01503 241003
month, 2.00pm to 4.00pm Open: Every other Thursday, 2.30pm to
4.30pm
Callington Memory Café
Callington Town Hall, Callington PL17 7BD Falmouth ‘Thanks for the Memory’
Tel: 01579 383066 or 07753 728697 Café
Open: Every other Saturday, 2.00pm to Emmanuel Baptist Church, Western
4.00pm Terrace, Falmouth TR11 4QJ
Tel: 0845 475 3319
Camborne Memory Café Open: First, third and fifth Tuesday of the
All Saints Church Community Centre, month, 2.00pm to 4.00pm
Church View Road, Tuckingmill,
Camborne TR14 8RQ Falmouth Memory Café
Tel: 01872 277963 Emmanuel Baptist Church, Western
First and third Wednesday of every month, Terrace, Falmouth TR11 4QJ
1.30pm to 3.30pm Tel: 0845 475 3319
Open: Second and fourth Tuesday of the
Camelford Top Town Memory Café month, 2.00pm to 4.00pm
Camelford Hall, Clease Road,
Camelford PL32 9QX Fowey Memory Café
Tel: 01840 212 780 Squires Field Community Centre, Park
Open: Every second and third Wednesday Road, Fowey PL23 1EF
2.00pm to 4.00pm Tel: 01726 832864
Open: Every other Thursday, 2.00pm to
Carnon Downs Memory Café 4.00pm
Carnon Downs Village Hall, Tregye Road,
Carnon Downs TR3 6GH Helston Memory Café
Tel: 01872 864717 Hens Horn Court, off Station Road,
Open: First and third Thursday of every Helston TR13 8TY
month, 2.00pm to 4.00pm Tel: 07974 728435
Open: First and third Tuesday of every
Cornwall College Memory Café month, 2.00pm to 4.00pm
Trevenson Restaurant, Camborne Campus,
Trevenson Road, Redruth TR15 3RD Isles of Scilly Memory Café
Tel: 07468 701368 Carn Gwavel, St Mary’s,
Open: Thursdays, 2.30pm to 4.00pm Isles of Scilly TR21 0NA
Tel: 01720 422663
Crantock Memory Café Open: Every Wednesday and Friday,
Crantock Village Hall, Crantock TR8 5TR 2.00pm to 4.30pm
Visit www.carechoices.co.uk for further assistance with your search for care 25Launceston Memory Café Newquay St Michael’s Memory Café
Launceston Methodist Church, St Michael’s Church, St Michael’s Road,
Launceston PL15 8BA Newquay TR7 1QZ
Tel: 01566 774425 or 07970 045310 Tel: 01637 873463
Open: Every other Saturday, 2.00pm to Open: First and third Tuesday of every
4.00pm month, 2.00pm to 4.00pm
Liskeard Memory Café Padstow Memory Café
Wesley Methodist Church Hall, 13 Baytree St John’s Church, Padstow PL28 8AU
Hill, Liskeard PL14 4BG Tel: 01841 540373
Tel: 01579 345776 or 07787 096482 Open: Second and fourth Tuesday of the
Open: First Friday of every month, 2.00pm month, 1.30pm to 3.30pm, closed in August
to 4.00pm
Pelynt Memory Café
Looe Community Memory Café Pelynt Methodist Chapel, 2 Jubilee Hill,
St Martin’s Hall, Looe PL13 1NX Pelynt, Looe PL13 2JZ
Tel: 01503 24414 or 01503 264846 Tel: 01503 220307
Open: Second Friday of every month, Open: Third Thursday of every month,
2.00pm to 4.00pm 2.00pm to 4.00pm
Lostwithiel Memory Café Penryn Memory Café
Lostwithiel Community Centre, Oasis Suite, Penryn Methodist Church Hall, Higher
Liddicoat Road, Lostwithiel PL22 0HE Market Street, Penryn TR13 9AQ
Tel: 01208 871470 or 07768866949 Email: gagrant69@gmail.com
Open: Every other Thursday, 2.00pm to Open: First and third Thursday of
4.00pm every month
Millbrook Memory Café Pensilva Memory Café
The Scout Hall, Fore Street, Millbrook, St John’s Church, Higher Road,
Torpoint PL10 1BA Pensilva PL14 5NF
Tel: 01752 822090 Tel: 01579 362698; 07853 399829;
Open: First Tuesday of every month, 01579 363461 or 07971 183458
2.00pm to 4.00pm Open: Fourth Thursday of every month,
2.00pm to 4.00pm
Mullion Memory Café
The Sunshine Café, Mullion Methodist Penzance Memory Café
Church, Mullion TR12 7EJ Hope Church Hall, Landsdowne Place,
Tel: 01326 240257 Alverton, Penzance TR18 4QB
Open: First and third Friday of every Tel: 07974 728435
month, 2.00pm to 4.00pm Open: First and third Thursday of every
month, 2.00pm to 4.00pm (singalong
Newquay Memory Café memory café); Second and fourth
St Columb Minor Church Hall, Thursday of every month, 2.00pm to
St Columb Minor, Newquay TR7 3EY 4.00pm (activity café)
Tel: 07968 960694
Open: Second and fourth Thursday of Perranporth Memory Café
every month, 2.00pm to 4.00pm St Michael’s Church Hall, Boscawen Road,
26 For assistance with finding care and support, call Care Choices on 0800 389 2077Perranporth TR6 0JX St Austell Memory Café
Tel: 01872 572050 or 07944 348169 Cuddra WI Hall, Holmbush,
Open: Second and fourth Monday of every St Austell PL25 3JN
month, 2.00pm to 4.00pm Tel: 01726 64734
Open: First and third Monday of every
Perranwell Memory Café month, 2.00pm to 4.00pm
Perranarworthal Village Hall, Perranwell
Station, Perranwell TR3 7NJ St Columb Major Memory Café
Tel: 01872 862115 or 07710 291327 Columba Centre, West Street,
Open: Second and fourth Tuesday of every St Columb Major TR9 6AE
month, 2.00pm to 4.00pm Tel: 01637 889682
Open: Every Thursday, 1.00pm to 3.00pm
Polperro Memory Café
The Methodist Church, Fore Street, St Ives and Carbis Bay Memory Café
Polperro PL13 2JJ Memorial Hall, Trencrom Lane, Carbis Bay,
Tel: 01503 272473 St Ives TR26 2TA
Open: Every third Friday, 2.00pm to Tel: 07851 111496
4.00pm Open: First and third Thursday of every
month, 2.00pm to 4.00pm
Probus Memory Café
Probus Village Hall, Fore Street, St Just Memory Café
Probus TR2 4NB St Just Methodist Chapel, Chapel Street,
Email: promemcf@gmail.com St Just TR19 7LT
Open: Second and fourth Wednesday of Tel: 01736 786043 or 01736 786067
every month, 2.30pm to 4.30pm Open: Second and fourth Tuesday of every
month, 2.00pm to 4.00pm
Redruth Memory Café
Community Centre, Foundry Row, Torpoint Memory Café
Redruth TR15 2SP St James Church Hall, St James Road,
Tel: 01872 277963 Torpoint PL11 2BL
Open: Second and fourth Wednesday of Email: troczynski@aol.com
every month, 1.30pm to 3.30pm Open: Third Wednesday of every month,
2.00pm to 4.00pm
Saltash Memory Café
Burraton Methodist Church, Truro Memory Café
Liskeard Road, All Saints Church Hall, Highertown,
Saltash PL12 4RH Truro TR1 3LD
Tel: 01752 845261 Tel: 01872 552634
Open: Second and fourth Wednesday of Open: Second and fourth Friday of every
every month, 2.00pm to 4.00pm month, 1.30pm to 3.30pm
St Agnes Memory Café Wadebridge Memory Café
Miners and Mechanics Institute, John Betjeman Centre, Southern Way,
Vicarage Road, St Agnes TR5 0TL Wadebridge PL27 7BX
Tel: 01872 552689 Tel: 01208 841542 or 07917 195372
Open: First and third Wednesday of every Open: Second and fourth Saturday of
month, 2.00pm to 4.00pm every month, 2.00pm to 4.00pm
Visit www.carechoices.co.uk for further assistance with your search for care 27Alzheimer’s Society tools that enable them to maintain their
independence and sense of wellbeing. It will
This leading charity works to improve the also refer people to local support services
quality of life of people affected by dementia. within the community.
If you have concerns about any form of Singing for the Brain® Truro
dementia, please contact your local office for Singing for the Brain® uses music to bring
information and support and access to local people together in a friendly and stimulating
services. See page 71 for contact details. social environment. Singing is not only an
enjoyable activity, but can provide people
Telephone Befriending with dementia, along with their carers, with
Telephone befriending aims to improve an opportunity to express themselves and
the quality of life and reduce feelings of socialise with others in a fun and supportive
isolation for people living with dementia and group. Participation is entirely down to
their families, friends and carers. Telephone how comfortable attendees feel and no
befriending is carried out by trained and singing or music experience is necessary.
dedicated volunteers, who will telephone at a Every Tuesday, 2.00pm to 4.00pm, All Saints
prearranged time. This service offers support Church Hall, Highertown, Truro TR1 3LD
for both people living with dementia and
their families and carers. Information provision
Alzheimer’s Society runs an information
Side by Side provision service from its Truro Office. This
Side by Side helps people with dementia can provide information and support to
to keep doing the things they love with the anyone with concerns about any forms of
support of a volunteer. By doing things like dementia or memory loss. This includes
going for a walk, attending a football match, people with dementia, their carers, relatives,
or joining a local class together, volunteers friends and professionals. This service can
can support people with dementia to take up offer free publications, Alzheimer’s Society
hobbies and get out and about. The focus factsheets and make referrals to local
of the service is to build upon the existing services. The information worker will also
skills and strengths of people with dementia; attend local events to provide communities
supporting them to get out and about with vital information about living well with
and encouraging them to be part of their dementia.
community.
For all the above, call 01872 277963.
Dementia Support Service Alzheimer’s Society’s National Dementia
– South East Cornwall Helpline is available on 0300 222 1122
South East Cornwall currently benefits and can provide information, support,
from two dementia support workers. This guidance and signposting to other
service is designed to help people living with appropriate organisations. The Helpline is
dementia, and their carers, deal with any open from 9.00am to 5.00pm Monday to
challenges they may face and help them Friday and 10.00am to 4.00pm Saturday
prepare for the future through individualised and Sunday.
one-on-one support.
For more information on care homes for
This service provides people with the people with dementia, see page 46.
28 For assistance with finding care and support, call Care Choices on 0800 389 2077You can also read
