Burgeoning trends in MICE - Mice Talk

Burgeoning trends in MICE - Mice Talk
` 100

                  Volume VIII Issue 9 September 2017 52 pages
                                           A DDP Publication

Burgeoning trends in MICE
Burgeoning trends in MICE - Mice Talk
Burgeoning trends in MICE - Mice Talk
Dear Reader,
                                                                                                                                   PUBLISHER & EDITOR
When looking for options to host another MICE travel, make sure
Japan figures somewhere in your itinerary! And to help you, we
explore MICE in Japan in our cover story. Whether it’s about improving
team work or experiencing high standards in hospitality, The Land                                                                    MANAGING EDITOR
of the Rising Sun has much to offer. Also in terms of green MICE,                                                               Peden Doma Bhutia
Japanese culture has always emphasised on a harmonious existence
within nature. The popular MICE cities of Japan include, Tokyo,                                                                      ASSOCIATE EDITOR
Yokohama, Nagoya, Kyoto, Osaka, Fukuoka, Sapporo, Sendai, Chiba,                                                                      Kanchan Nath
Hiroshima, Kita Kyushu and Kobe. Next month the JATA Tourism Expo
will be held from September 21-24, 2017 at Tokyo Big Sight in Japan.
                                                                                                                                     ASSISTANT EDITOR
The stability, growth and the confidence of the Indian economy will                                                                      Jessy Iype
help boost the business travel market in India. The economy is growing
at a rate of over seven per cent, which will help in increasing business
traffic. With a focus on costs and driving profitability, a lot of companies
are looking for solutions to stretch their travel budgets and companies                                                       Raashi Ajmani Girdhar
are in a strong position to provide state-of-the-art technology, data and
analytics solutions. We talk to the CEO of one such company.                                                                             ADVERTISING
                                                                                                                                    Gunjan Sabikhi
In an interview with Nicholas Dumbell, General Manager,
Renaissance, Marriott Mumbai Convention Centre Hotel & Lakeside
                                                                                                                                   Karishma Khanna
Chalet- Mumbai, we find out more about the largest MICE hotel                                                                        Neeraj Kaira
of the Marriott group in India, and also why MICE in India can be                                                                   Jaspreet Kaur
tempting for international players.
                                                                                                                             ADVERTISEMENT DESIGNERS
Bahrain is now the new kid in the block that is aggressively wooing
                                                                                                                                     Vikas Mandotia
the destination weddings market. Since India has a huge wedding
market moving outbound, Bahrain has designed a well-thought out                                                                        Nitin Kumar
strategy to attract weddings from India. Many factors work in their
favour like the flying time from India which is below four hours, the                                                            PRODUCTION MANAGER
variety of five-star international hotel options, and beautiful venues.                                                              Anil Kharbanda
The average length of stay can range from three nights to five nights.

With the business environment turning competitive, it is imperative                                                              CIRCULATION MANAGER
for organisations to ensure optimal commute for employees who                                                                           Ashok Rana
come from far and work late hours. Our counsellor Shivani Misri
Sadhoo shares tips.                                                                                                               MUMBAI: ADVERTISING
Keep reading and giving your feedback to us at:                                                                                    Harshal Ashar
micetalk@ddppl.com                                                                                                             Priyanshu Wankhade

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                                                                                                                                                           MICEtalk September 2017             3
Burgeoning trends in MICE - Mice Talk
                                         SEPTEMBER 2017

                               8 NEWS from the world of MICE

                              12 FNP unveils its maiden
         12                       wedding hotel

                                  COVER STORY
                              14 The Land of the Rising Sun
                                  welcomes MICE

                              24 Bahrain rings in weddings

4   MICEtalk September 2017
Burgeoning trends in MICE - Mice Talk
Burgeoning trends in MICE - Mice Talk
         600,000 
                       Please send in your suggestions and
                 feedback to micetalk@ddppl.com
          ReadersYou can also read MICEtalk online at

                                                 24                                                                                                 28

                                        32 34                                                                                        46
       28 Embarking on MICE with Marriott

       32 TRENDS
          Creating next-gen business travel
       34 ICPB Conclave to expand boundaries
                                                                        Counsellor Shivani Misri
                                                                        Sadhoo writes about how
       38 AWARDS                                             48         organisation nowdays are
          Maya captivates East India                                    providing suitable transport
                                                                        shuttle options for those
                                                                        employess who work in
                                                                        late shifts
       46 Largest Asia-Pacific MICE                                                                                 ` 100

                                                                                                                            Cover Design by:

              showcase at IT&CMA, CTW                                                                                       Raashi Ajmani Girdhar
                                                                            Volume VIII Issue 9 September 2017 52 pages
                                                                                                     A DDP Publication

6   MICEtalk September 2017
                                                              Japan welcomes MICE
Burgeoning trends in MICE - Mice Talk
Burgeoning trends in MICE - Mice Talk

                                                                                               SOUTH INDIA

                                                                                              HeliTaxi service
                                                                                              for Bengaluru soon
                                                                                              Bengaluru will become the first city in
                                                                                              the country to have a helicopter shuttle
      EUROPE                                                                                  service by November 2017. The Heli
                                                                                              Taxi services will become operational
       Indian arrivals to                                                                     between the Kempegowda International
                                                                                              Airport (KIA) and Electronics City.
       Spain touch 100,000                                                                    Minister of State for Civil Aviation,
                                                                                              Jayant Sinha, who announced the
       n The number of Indian arrivals to Spain has touched 100,000-mark,                     launch, said that the service will ensure
       informed the Tourism Office of Spain. Ignacio Ducasse, Director and Tourism            quick seamless transfers to and from the
       Counsellor, Tourism Office of Spain, Mumbai, says, “Spain registered 105,646           airport at a cost similar to a luxury taxi
       Indian arrivals in 2016, an increment of 17.08 per cent over the previous year.        fare. The fare of luxury taxis, which ply
       In this way, for the first time it has surpassed the number of 100,000 tourists        on this route (KIA and Electronics City),
       coming from India." The main destinations that Indian tourists visited continue        is between `2,500 and `3,000. Thumby
       to be Barcelona, Madrid, Andalusia, Valencia and Ibiza.                                Aviation Private Ltd has been roped in
                                                                                              to offer the shuttle services. To begin
                                                                                              with, the services will be from KIA to
                                                                                              Electronics City and subsequently will
                                                                                              be extended to White Field and HAL
                                                                                              airport. The services are expected to
                                                                                              begin in about three months.Thumby
                                                                                              Aviation has two Bell 412 helicopters for
                                                                                              13 passengers and Bell 407 as well.


       Odisha’s maiden Travel Bazaar from Oct 15-17
       n      The Department of Tourism, Government of Odisha in collaboration
       with Federation of Indian Chambers of Commerce and Industry (FICCI)
       shall organise the first Odisha Travel Bazaar (OTB) on October 15-17, 2017,
       in Bhubaneswar. According to Sanjeev Kumar Mohanty, Head, FICCI-Odisha
       State Council, there will be around 40 foreign tour operators, 10 top of the line
       inbound operators, 20 leading domestic tour operators from across India and          SOUTH INDIA
       five leading airlines participating as hosted buyers.
                                                                                           First express security
                                                                                           check facility at Hyd
                                                                                           n GMR Hyderabad International Airport
                                                                                           Ltd (GHIAL), which operates Rajiv Gandhi
                                                                                           International Airport (RGIA), Hyderabad
                                                                                           has announced that under the umbrella of
                                                                                           GHIAL’s signature programme ‘Passenger
                                                                                           is Prime’, and in collaboration with CISF,
                                                                                           it has become the first airport in India to
                                                                                           provide pre-embarkation security check
                                                                                           right at the terminal’s entry gate. This will
                                                                                           serve as ‘Express Security Check’ facility for
                                                                                           domestic passengers.

8   MICEtalk September 2017
Burgeoning trends in MICE - Mice Talk

ASIA                                                                             EAST ASIA

Dream Cruises unveils first all-inclusive
services for palace suites
n     Dream Cruises has unveiled a new luxury experience for guests for its
prestigious Dream Palace Suite and Garden Penthouses on board Genting
Dream and its soon-to-arrive twin sister ship World Dream. Dream Palace
has 142 suites and private VIP facilities including a swimming pool, spa,
gym and dining venues. “Since the launch the guest feedback on our Dream
Palace experience has been overwhelming. This has inspired us to create an
all-inclusive luxury offering, which upgrades our guest experience to a new
                                                                               Alibaba Group, Marriott
level and makes our Dream Palace proposition across our fleet even more        International join hands
exceptional in the market,” said Thatcher Brown, President of Dream Cruises.   n Alibaba Group and Marriott International
Guests can enjoy the new Dream Palace experience on Genting Dream from         have announced the establishment of
September 1 and on World Dream when it arrives in Asia in November.            a joint venture to redefine the travel
                                                                               experience for the hundreds of millions
                                                                               of Chinese consumers travelling abroad
                                                                               and domestically every year. Drawing on
                                                                               resources from both Marriott and Alibaba,
                                                                               the joint venture will manage Marriott’s
                                                                               storefront on Fliggy, Alibaba’s travel service
                                                                               platform. It will also market directly to
                                                                               Alibaba’s customer base, provide a link
                                                                               between Marriott’s loyalty programmes and
                                                                               Alibaba’s loyalty programme, and support
                                                                               Marriott hotels globally with content,
                                                                               programmes and promotions customised
                                                                               for the Chinese traveller. Arne Sorenson,
                                                                               President and Chief Executive Officer,
                                                                               Marriott International, said, “We are pairing
                                                                               our hospitality expertise with Alibaba’s
                                                                               digital payment platform, Alipay and driving
                                                                               loyalty membership programmes.”

ASIA                                                                            WEST INDIA

Singapore Airlines launches                                                    Maharashtra to focus
campaign with Shangri-La                                                       on cruise tourism
n In celebration of the Association of Southeast Asian Nations’ (ASEAN)                                n       Nitin Gadkari,
50th founding anniversary, global travel brands Shangri-La Hotels and                                    Minister of Shipping,
Resorts and Singapore Airlines have partnered to launch a regional travel                                Government of India;
campaign called ‘ASEAN Is More – First Stop Singapore’. The campaign                                     Jaykumar Rawal,
will showcase Southeast Asia’s diverse destinations with specially curated                               Minister of Tourism
leisure travel offers, which can be reserved from August 1 to October 31,                                Government of
for stays until December 31, 2017. Families can find                                                     Maharashtra, Sanjay
exclusive flight offers to exciting destinations and hotel                                               Bhatia, Chairman,
deals for any Shangri-La hotel or resort in Singapore,                                                   Mumbai Port Trust,
Malaysia, Indonesia, Myanmar and Thailand.                                                               Vijay Waghmare,
                                                                               Jaykumar Rawal            MD, MTDC and
                                                                                                         David Dingle,
                                                                               Chairman, Carnival UK., were part of a
                                                                               conglomeration of a high-level delegation
                                                                               in Mumbai recently who announced their
                                                                               collective plan and focus to develop cruise
                                                                               tourism. Titled ‘Dawn of Cruise in India’ the
                                                                               seminar aimed at encouraging cruise tourism
                                                                               in India, more specifically Mumbai. Rawal
                                                                               said, “Cruise tourism will earn huge foreign
                                                                               exchange and generate job opportunities.”
Burgeoning trends in MICE - Mice Talk


       SuperStar Libra to triple homeports

                                                                                           Pacific World unveils
                                                                                           new venues for MICE
                                                                                           n Pacific World has introduced its
                                                                                           new selection of event venues and
                                                                                           immersion experiences for its guests.
                                                                                           Patricia Silvio, Global Marketing
                                                                                           Manager of Pacific World, shares,
       n Star Cruises has announced SuperStar Libra’s latest deployment from               “We have found that most of the
       September 3, 2017 onwards with triple homeports in Kuala Lumpur via                 spaces selected answer to the latest
       Port Klang and Penang in Malaysia, as well as in Phuket, Thailand, with two         industry trends. Clients are craving
       cruises per week, including the three-nights Kuala Lumpur (via Port Klang)/         for immersive experiences to engage
       Phuket/Penang cruise or the four-nights Kuala Lumpur (via Port Klang)/              with the local destination, culture
       Langkawi/Phuket/Penang cruise. Ang Moo Lim, President,Star Cruises, says,           and tradition.” Pacific World has
       “Star Cruises is optimistic this will grow our source markets in Southeast          identified a growing interest in
       Asia, allowing guests more access to multiple homeports and concurrently            private residences, natural outdoor
       developing and stimulating the growth of the cruise tourism sector across
                                                                                           locations and conceptual venues that
       borders through fly-cruise options.” Kuala Lumpur remains one the key
                                                                                           highlight culture and gastronomy
       gateway to Malaysia and also the Southeast Asian region with an expected
                                                                                           for meetings and events in Paris,
       targeted inbound tourism of over 30 million in 2017.
                                                                                           Barcelona, Asia, and more.

      UAE                                                                               SOUTHEAST ASIA

       Dubai’s auditing trade conference next year                                      Tamarind signs JV with
                                                                                        Innaz Communique

                                                                                        n Tamarind Global has entered into a
       n The 2018 Institute of Internal Auditors International Conference, to be        joint venture with Innaz Communique, a
       held under the patronage of His Highness Sheikh Mohammed bin Rashid              reputed wedding management company
       Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of            in Indonesia. This partnership is expected
       Dubai, is set to attract 3,500 delegates from 110 countries next year at Dubai   to boost cross-tourism as Innaz will also
       International Convention and Exhibition Centre, from May 6-9, 2018. Dubai        promote India as a prospect for weddings
       Business Events (DBE), collaborated with Dubai World Trade Centre (DWTC)         destination to Indonesians. Mahesh
       and the UAE Internal Auditors Association (IAA) to bid for the event. Issam      Shirodkar, MD, Tamarind Global, says,
       Kazim, CEO, Dubai Corporation for Tourism and Commerce Marketing, said:          “This strategic partnership will open up
       “ The event fuels our journey towards our goal for business events.”             opportunities for our clients in India to
                                                                                        explore Indonesia, venues in Bali.”

10   MICEtalk September 2017

       FNP UNVEILS its maiden
       					WEDDING HOTEL
       Ferns N Petals (FNP), the pioneer brand of the premium flower business in India, has
       now unveiled Udman, India’s first wedding hotel and retreat complex
       MT Bureau

                                     ositioned advantageously on NH-8, the
                                     complex is spread-out over 14 luxuriant
                                     acres. The property is distinguished by a
                               welcoming ambience, truly exotic interiors and
                               fantastic services making it Delhi’s most affluent
                               address to host events.

                               The resort and hotel comprises of an air-
                               conditioned banquet and a poolside lawn and a
                               glass-house with a distinct European feel. The
       Vikaas Gutgutia         resort’s exterior facade is surrounded by lush       This property has made obsolete the need to book
                               landscaping and has a dedicated passage for the      multiple venues with the hassle of managing them.
                               groom’s convoy. And to top it all, the renowned      The property offers multiple options to celebrate
                               Seasons Group is the Operating and Food &            various functions such as Mehendi, Bachelorette,
                               Beverage Partner.                                    Sangeet as well as other ritualistic ceremonies.
                                                                                    Its uniqueness as well as convenience will set a
                               “Udman is the first-of-its-kind wedding hotel        benchmark in the industry,” said Vikaas Gutgutia,
                               which is unlike conventional venues where            Founder and MD, Ferns N Petals.
                               people used to host weddings and celebrate other
                               important events. The primary idea behind Udman      FNP Gardens (A Unit of Ferns N Petals Pvt.
                               was to create a place where a wedding celebration    Ltd.) has seven breathtaking wedding venues in
                               can take place with all facilities under one roof.   the prime locations of Delhi & NCR, namely,
                                                                                    Ambience Golf Drive (comprising of The Ritz and
                                                                                    The Riviera) at NH-8, Vilasa at Kapashera, The
                 Udman is the first-of-its-kind wedding hotel                       Kundan at Kapashera, Shagun Farm at Bandh
                 which is unlike conventional venues                                Road, Brij Greens at Chattarpur and now Udman.

12   MICEtalk September 2017
cover story

     The Land of the
     RISING  S N
       welcomes MICE
        Looking for a new paradigm in business invocation? Then, Japan is sure to inspire you
          with fresh ideas! Be it about improving team work, experiencing high standards in
                hospitality or sustainability, Japan has all this and much more to offer...
                                            Kanchan Nath

14   MICEtalk September 2017
cover story

      apan, true to its tag of being The Land of
      the Rising Sun, has an enormous potential
      for MICE. The country has experience
      in hosting international association
conferences and meetings and has one of the
largest national memberships within many
international associations. The country’s network
of local convention bureaus, professional
congress organisers and DMCs bring a level of
professionalism to all its events. Japan's public
transportation system is one of the world's
largest. The network of aviation and rail systems
make it possible for travellers to access almost
all of the country with ease. Within individual
cities also, the subway and bus routes are well
organised, making navigation simple.

Three airlines connect India to Japan; All Nippon
Airways (ANA) offers a direct flight from              adjacent hotels will cater any parties in
Mumbai to Tokyo; Delhi to Tokyo; Japan Airlines        any of the reception halls and meeting
(JAL) offers direct flight from Delhi to Tokyo and     rooms. It has a theatre capacity of
Air India offers direct flight from Delhi to Tokyo.    1100; maximum capacity of classroom
In total, there are 18 direct flights available from   is 882. Maximum number of reception
Delhi to Tokyo in a week between these airlines.       participants are 800.
From Mumbai there is one direct flight available
for Tokyo daily from ANA, while myriad layover         MICE hotels in Tokyo
options are available.                                 Prince Hotels
                                                       Prince Hotels in the Takanawa and Shinagawa
The popular MICE cities of Japan include: Tokyo,       area boast over 130 banquet halls, including the
Yokohama, Nagoya, Kyoto, Osaka, Fukuoka,               outstanding Hiten Main Banquet Hall.
Sapporo, Sendai, Chiba, Hiroshima, Kita Kyushu
and Kobe.                                              Hotel New Otani
                                                       Situated in Tokyo, it was built for the Tokyo
TOKYO                                                  Olympic Games. It has 1,479 guest rooms and
Tokyo is the main convention city and Tokyo Big        offers a banqueting space of 9404 square metres.
Sight is one of the biggest convention centres here.
                                                       Imperial Hotel
Tokyo International Forum (TIF) has a great            The Imperial Hotel has greeted a large number of
number of visitors from Japan and overseas. It's       honoured guests throughout its more than 120-
one of the best convention and art centers in          year history. It offers 27 banqueting rooms in a
Japan and comprises of eight halls including the       range of sizes.
country’s largest hall with 5,012 seats, 34 meeting
rooms, galleries and others.                           Keio Plaza Hotel
                                                       The hotel has an assortment of 40 meeting
Its great location right next to the Marunouchi        rooms of various sizes that can be used for grand
business center and the Ginza, the largest             ceremonies as well as parties.
shopping area, is unsurpassed. It has a theater
capacity of 5012, maximum capacity of classroom        Hilton Tokyo Bay
is 612, maximum capacity of banquets is 1328. It       Hilton Tokyo Bay is ideally situated on the
has a capacity of 3000 reception participants.         eastern shores of Tokyo Bay, adjacent to Tokyo
                                                       Disneyland and Tokyo Disney Sea. Its 16
Tokyo Big Sight: Located in the waterfront             meeting rooms can cater to everything from                        DID YOU
sub centre of Tokyo, it has great accessibility        small private dinners with about 10 guests to                     KNOW?
both domestically and internationally. Its             large-scale conferences and exhibitions for up to            Japan has a
80,000-square-meter indoor exhibition space            1,400 delegates.                                         population of 127
is ideal for all types of exhibitions and events. It                                                            million people; its
also has an international conference hall and          YOKOHAMA                                               capital city Tokyo has
reception halls with a capacity of 1,000 people,       Pacifico Yokohama (Pacific Convention Plaza              a population of 13
plus meeting facilities for all sizes and purposes.    Yokohama): This world-class convention facility        million. The currency is
The restaurants in the Tokyo Big Sight and             complex comprises the 5,000-seat National                   Japanese yen

                                                                                                            MICEtalk September 2017      15
cover story

                                 Convention Hall, the 20,000 m2 column-less
                                 Exhibition Hall, the Conference Centre with 50
                                 rooms of various sizes, and a five-star hotel with
                                                                                        Eyeing Indian market
                                 a view of the Yokohama Bay.                                                    Kenichi Takano,
                                 Workpia Yokohama: The three-story Workpia                                      Director, Delhi
                                 Yokohama convention facility is a popular                                      Office, JNTO,
                                 venue for medium-sized conventions of 100 to                                   says, “The total
                                 400 attendees. It has 10 rooms equipped with
                                                                                                                number of arrivals
                                 movable walls to accommodate different space
                                                                                                                from India in 2016
                                 requirements with advanced amenities.
                                                                                                                were at 1,23,000
                                                                                                                and in the first
                                 Nagoya Congress Centre: Conveniently located                                   six months of
                                 a 40-minute train ride from Central Japan              2017, Japan has received 69,500 tourists.
                                 International Airport, the center has 23 meeting       India is our new market opportunity. The
                                 rooms. It has a theatre capacity of 3012. It offers    average length of stay for overall visitors
                                 an exhibition space of 4295m².                         to Japan is 4-6 days; the amount of
            DID YOU                                                                     money they spend on an average is 1.4
            KNOW?                KYOTO                                                  lakh. The largest MICE group that
          Average life           Kyoto International Conference Center (ICC             we have had from India so far was
     expectancy in Japan is      KYOTO): The first and only nationally-owned            from the Lions Club (Group Size: 1200)
      one of the highest in      international conference hall in Japan has around 70   in June 2016.”
           the world             large and small meeting rooms and exhibition halls.

16   MICEtalk September 2017
cover story

With 41 years of experience and close coordination              TIF has the country’s largest hall with
with neighbouring hotels, the center offers
excellent support and services. It has 70 meeting               5,012 seats, 34 meeting rooms
rooms, theatre capacity of 2500. Its maximum
capacity of classroom is 1840, for banquets is 1700,    buses connect directly to Hyatt Regency.
and reception participants is 2500. The amount of
exhibition space that the centre gives to its clients   Osaka International Convention Center:
is about 3000 m².                                       Located in the business and government office
                                                        quarter of Nakanoshima, this is a multi-purpose
Kyoto Research Park: Just one stop from Kyoto           facility available for meetings, concerts and
Station, this center is highly experienced in           exhibitions. It offers convenience, high-quality
hosting international conferences, meetings,            service and international communications.
research conferences and exhibitions. Optional          In fall 2008, the Keihan Nakanoshima Line
performances featuring maiko and koto are               opened right beneath the facility providing direct
always popular with international guests. The           access to key areas like Umeda, and even to
maximum number of reception participants                Kyoto. The maximum number of participants it
it can hold is 300. It offers an exhibition space       can hold is 1000.
of 365 m².
                                                        UNIQUE MICE VENUES
OSAKA                                                   State guest house, Tokyo: While state and official
International Exhibition Center Osaka                   guests are staying at the guest houses, various
(INTEX OSAKA): It has six halls covering a total        diplomatic activities are held, such as summit
area of nearly 70,000 m2 available for trade shows,     meetings, courtesy calls, signing ceremonies,
exhibitions, concerts and meetings. Limousine           receptions and banquets.

                                                                                                              MICEtalk September 2017   17
cover story

                      Glover Garden, a sightseeing spot, can be
                      rented out, after closing, for social gatherings
                                 Nijo-jo Castle, Kyoto: At the Nijo-jo Castle         Okinawa Churaumi Aquarium, Okinawa:
                                 UNESCO World Heritage Site, events are held          Holding a gala dinner or reception in front of the
                                 that take full advantage of its historic value and   gigantic Kuroshio Sea tank at Okinawa Churaumi
                                 the great national treasures held in the region.     Aquarium will make any group feel like they are
                                                                                      in the middle of the sea.
                                 Moerenuma Park, Hokkaido: There are 15
                                 buildings on the premises. These include the         Popular DMCs in Japan include JTB Global
                                 32m-high Glass Pyramid, the symbol of the            Marketing & Travel, Nippon Travel Agency, Tobu
                                 park. The venue has meeting rooms, which             Top Tour, Kinki Nippon Tourist, Tonichi Travel
                                 are equipped with audiovisual devices, while         and The J Team.
                                 there are optimal exhibition and workshop
            DID YOU              spaces available.                                    NIGHTLIFE IN JAPAN
            KNOW?                                                                     Tokyo is home to one of the most diverse
             Japan’s             Glover Garden, Nagasaki: This is a famous            and fascinating nightlife scenes in the world.
         literacy rate is        sightseeing spot nationwide. It can be rented out    Shibuya, as one of Tokyo’s most densely
      almost 100 per cent        after closing and one can host a social gathering.   packed and brightly-lit central districts, offers

18   MICEtalk September 2017
cover story

20   MICEtalk September 2017
cover story

countless eateries, boutiques, watering holes,         Japanese restaurants. Skewered food is readily
clubs, arcades and karaoke bars catering               available in Japan. Lotus root, mushrooms,
to night owls well into the small hours.               green pepper, okra and many other vegetables
Shinjuku is another city-within-the-city that          such as gingko nuts are served on sticks. Pickled
never sleeps. It offers diverse products from rowdy    vegetables often come as an accompaniment to
izakayas and beer bars to places like the Robot        a meal. Beans are used in all kinds of Japanese
Restaurant, Ginza as night falls, it transforms into   fare. The varieties of edible seaweed and kelp
one of Tokyo’s premium entertainment districts,        are overwhelming, and most likely, you’ve never
with scores of decadent fine-dining restaurants        heard of many of them: hijiki, tokoroten, aonori,
(including many of Tokyo’s best sushi shops), chic     as well as the more familiar konbu and wakame.
bars, and opulent nightclubs.
                                                       The Japanese are masters of tofu. Served boiled
Shimokitazawa (Shimokita, for short) is a              or fried whether made from white sesame seeds
bohemian neighborhood that has many offerings          (gomadofu) or just reconstituted and spongy
for vintage shopping, quirky eateries and indie        (koyadofu) don’t neglect to try the many forms of
entertainment options.                                 this extremely versatile, protein-rich bean curd.

Shimokitazawa is a magnet for Tokyo’s hipster
and alternative crowds, and is packed full of lively           The best places to eat in temples are in Kyoto
(and reasonably-priced) bars and izakayas.                     and in the mountain temple town Koya-san

Roppongi is filled with everything from upscale        NEW FOCUS FOR MICE
bars, jazz venues and western-style clubs, to          The new focus for MICE in Japan is the Island
countless dive bars.                                   of Okinawa. The popular venues for functions
                                                       are the ‘Okinawa Churaumi Aquarium’ and
VEGETARIAN FOOD                                        the ‘Nanto Valley of Gangala’.
Zen Buddhist temple cuisine is the beacon of
hope for a vegetarians in Japan. The best places to    Whether you want to add a special welcome for
eat in temples are in Kyoto and in the mountain        your guests when they arrive at the airport, have
temple town Koya-san. There are also few temple        a visit from a traditional performance group or
restaurants in Tokyo.                                  even have Miss Okinawa attend your event’s
One must be aware that anything that includes          welcome ceremony, they can arrange a wide                      DID YOU
broth is likely to be fish dashi unless you are        range of activities to make your event unique.                KNOW?
eating in a vegetarian restaurant. There are                                                                    Mt. Fuji, the tallest
noodle restaurants in Japan, you can also find         They also provide guidebooks and conference             mountain in Japan,
tofu restaurants, garlic restaurants and potato        bags. They provide a grant to the cost of               is an active volcano
restaurants focusing on vegetarian cuisine.            charter shuttle buses and jumbo taxis for               (although scientists
Vegetarian food in the Japanese cuisine includes:      MICE (international conference included).               have not reached a
mochi, most often found in the form of dense rice      A reduction in facility charges is available on         consensus on what
cakes. Eggplant, is often ordered as a side dish at    some venues.                                               defines 'active')

                                                                                                            MICEtalk September 2017     21

       Stop to shop in JAPAN
       From hi-tech gadgets, branded goods to traditional craft passed down from ancient
       times, Japan has something to cater to every kind of shopper from all around the globe

                                      eading up to the 2020 Tokyo Olympics,
                                      Japan is taking steps towards encouraging
                                      hands-free travel that allows visitors
                               to send baggage and purchased goods to airports,
                               stations, hotels as well as their airports, stations,
                               and hotels at their next destination. Meanwhile
                               allowing tourists to enjoy without worrying
                               about luggage.

                               JAPAN SHOPPING NAVI
                               This is a smartphone application for shopping
                               with enjoyment and convenience while travelling
                               in Japan. Providing support in English, traditional     wear), Edo Tsumami Kanzashi (traditional
                               Chinese characters, simplified Chinese characters,      hair accessories made from thin pieces of silk),
       Yoyogi Park             Korean, and Thai, the app contains information on       ceramic products, etc.
       Flea Market in          sales and events for over 500 stores across Japan,
       Tokyo is a 10-          as well as coupons for stores and restaurants,          BEST SOUVENIRS OPTIONS
                               clothing size charts, and information on Japanese       For souvenirs, there are many options: Matcha
       15 mins walk            yen and tax-free shopping. Using your device’s          (Green Tea), chopsticks, Japanese stationary
       from Harajuku           GPS function, the app locates nearby tax-free           (recommend: 100-Yen shop), Furin (wind-
       or Shibuya              stores, hospitals, evacuation sites, and free           chimes), Japan themed keychains, fridge magnets,
                               Wi-Fi spots.                                            green tea chocolates, etc. Popular shopping malls
       Station                                                                         include Don Quijote, LalaPort, Takashimaya
                               SMART PHONES TO COMMUNICATE                             Times Square etc.
                               Aside from a group of electronics stores, most
                               sales clerks cannot speak English or Chinese, you       FLEA MARKETS AND BARGAIN BUYS
                               might consider using your smart phone to get            Yoyogi Park Flea Market in Tokyo is a 10-15
                               your message across.                                    minutes walk from Harajuku or Shibuya Station,
                                                                                       while Ajinomoto Stadium Flea market in Tokyo is
                               FOR THE INDIAN CONSUMER                                 a 20 minute walk from Tamabochi Mae station.
                               There are a lot of items that Indians can opt for       Bargain buys can be obtained from Gotenba
                               while shopping in Japan. Tenugui (Japanese hand         Premium Outlet, Makuhari Mitsui Outlet Park
                               towel), Higasa (UV umbrellas), Yutaka a casual          and so on. With two hours to spare, one can go
                               summer kimono (traditional Japanese womens              shopping at Shinjuku, Ginza, Shibuya, in Tokyo.

22   MICEtalk September 2017

       B HRAIN
         Rings in WEDDINGS     Bahrain is a blend of contemporary development and
                               an attractive liberal lifestyle along with a rich culture that
                               wants to set a new standard for romantic elegance.
                               Sunil Mathapati, Country Manager, Bahrain Tourism
                               & Exhibition Authority, reveals more
                               Hazel Jain

24   MICEtalk September 2017

What trends are you witnessing for destination          the Royal Golf Course, Arad Fort and Private
weddings in Bahrain?                                    Islands. Lastly, the Wedding Department of
Bahrain is a new entrant in the tourism space           the Ministry gave a brief presentation on how
for the Indian market. It has been a wedding            they can assist at every step to ensure smooth
destination in the GCC. Since India is a huge           functioning of the event.
wedding market, we have designed a well-
thought out strategy to attract weddings from           Which venues in Bahrain are gaining
India. Many factors works in our favour like the        popularity for weddings?
flying time from India which is below four hours,       A variety of banquet halls makes every five-star
the variety of five-star international hotel options,   hotel unique. The most popular are The Four
and a variety of beautiful venues. The average          Seasons, Ritz Carlton, Sofitel and Art Rotana.                  Sunil Mathapati
length of stay can range from three nights to five      Hotels like Novotel and Elite are also gaining
nights. As a new destination in the destination         popularity. From scenic and serene to classic and
wedding space, we have opened our doors for all         contemporary, Bahrain's hotels are truly diverse
types of functions.                                     and promising. One venue which is gaining
                                                        popularity is Four Seasons Hotel Bahrain Bay
Which are your main markets from India                  that offers a sense of privacy, exclusivity and
for weddings?                                           grandeur and can accommodate anything from
Mumbai, New Delhi, Ahmedabad, Kolkata and               30 to 550 guests. Chic, modern design meets
Chennai are our main markets. We will be doing          local tradition in ballrooms, with an expansive
innovative promotions of Bahrain which will give        outdoor terrace and oval-shaped lawn that has
visibility to the destination.                          views of the Manama skyline.

Tell us about the recent wedding planner trip           What kind of support do you offer to the
you conducted?                                          wedding planners?
The last wedding planner familiarisation                As a tourism board, we offer assistance at every
consisted of planners from Mumbai. We had               stage during planning and monitor every facility
a mix of planner and event managers who                 to ensure there is a smooth operations which will
were considering Bahrain for their clients.             ensure a smile for families and planners. We are
The itinerary was well planned with a visit to          also geared up to handle any last minute requests.
six five-star hotels. A wedding presentation
was given by all the hotels and a detailed QnA          Are drones allowed in Bahrain for
session was conducted with their sales team,            photography/video shoot?
banquet managers and chefs to understand their          Yes, drones are allowed in Bahrain for
deliverables. Visits were conducted in various          photography and video purposes. However, we
outdoor venues like authentic Arabic locations,         need prior permissions.

                                                                                      picture courtesy:   Bahrain Tourism and Exhibitions Authority

                                                                                                                        MICEtalk September 2017       25

      B HRAIN
        has a plethora of offerings
                                       ne of the most important things is          • Al Ghazal Ballroom: Exquisite crystal
                                       choosing the right hotel to conduct the       chandeliers cast a warm glow over
                                       wedding ceremonies. Here is a list of         the rich blue carpets in this elegant
                               handpicked venues to help planners arrive at that     ballroom, which can seat up to 550 guests.
                               important decision.                                   The ballroom can also be sub-divided into four
                                                                                     smaller rooms to accommodate more intimate
                               FOUR SEASONS                                          celebrations.
                               Four Seasons Hotel Bahrain Bay offers a sense of
                               privacy, exclusivity and grandeur – welcoming       • Al Noor Ballroom - At 858 square meters
                               from 30 to 550 guests. Chic modern design             and with seating for up to 600 guests, this is a
                               meets local tradition in a combination of two         ballroom fit for royalty.

                               ballrooms, and an expansive outdoor terrace and     • Grand Foyer - The expansive Grand Foyer
                               oval-shaped lawn with Manama skyline views.           can accommode up to 500 guests in comfort
                                                                                     and luxury.
        Capable of             Local customs: Perfect for hosting traditional
                               weddings in Bahrain, its two ballrooms can host     • Al Khayma (Tent): At more than 725 square
        hosting events         separate men's and women's celebrations. An           meters, the contemporary-designed and
        for 10 to 900          adjoining band room can pipe live music into          thoroughly impressive Al Khayma offers a
        guests, Four           both venues                                           uniquely atmospheric setting for banqueting
                                                                                     and receptions of up to 300 guests.
        Seasons Hotel          Function rooms: The functioning rooms
        Bahrain Bay            at the Four Seasons Hotel Bahrain Bay can           • Rotonda: The wood-panelled Rotonda, with its
        features 3,272         host Bahrain events for 10 to 900 guests. The         signature golden wall coverings and exquisite
                               hotel features a total of 3,272 m2 (35,222 sq.        glass chandeliers, is a favourite for groom’s
        m2 of events           ft.) of function space. Along with wedding            celebration in the region.
        space                  professionals, the hotel offers over 3,750 square
                               meters of banqueting facilities including a         ART ROTANA
                               1,195 square meter ballroom and a second            This beach resort offers guests the option to select
                               858 square meter ballroom to create an              from 311 opulent rooms and suites, including
                               unforgettable occasion for any celebration.         presidential and vice presidential suite.

26   MICEtalk September 2017

WEDDING VENUES                                        The Mezzanine floor features a grand terrace
Indoor                                                overlooking the entire ballroom, and a dressing
Thuraya ballroom is designed with great flexible      room for the bride. A lavish and delectable buffet
facilities that enables it to accommodate for large   dinner may be served outdoors on the terrace or
ceremonial parties with up to 700 attendees and       indoors on the ground floor.
to small parties with average of 80 attendees.
                                                      Timeless elegance: Awal Ballroom can host up
Outdoor                                               to 400 guests for a banquet dinner.
The open beach area provides all that is necessary
to a stunning wedding ceremony at the beach.          Exquisite Events: Alternatively, for weddings
The private island is highly recommended.             hosted in Al Dana Ballroom, the dinner buffet
                                                      may also be served on the convention centre’s
ART Rotana’s terrace has an extended outdoor          terrace or poolside overlooking The Gulf
area that allows different arrangements to take       Hotel’s gardens.
place. It is able to accommodate 200 guests.
Many couples choose this area for reception           SPECIAL VENUES
party in which the dinner is accessible through       BAHRAIN INTERNATIONAL CIRCUIT
the restaurant.                                       Bahrain International Circuit (BIC) is an
                                                      ultramodern motorsport facility that is located
SHERATON                                              in the heart of the Sakhir desert. Designed by
• Cuisine: Clients can personalise wedding            the renowned German engineer Hermann
  menus created by their talented chefs.              Tilke, the circuit incorporates many features of

• Bride and Groom Arrangements: Their                 local culture. Throughout the year, numerous
  trained associates will assist you from the         corporate events take place at BIC. Social events
  menu, flowers, lighting and entertainment.          such as weddings, music concerts and charity
                                                      occasions are also hosted in the arena.
• Ballrooms: Al Taj Ballroom is the ideal wedding
  venue in Bahrain that boasts of a spacious pre-     ROYAL GOLF CLUB
  function area which can accommodate up to           The Royal Golf Club, located just 20 to 30
  400 people. Awali Ballroom can accommodate          minutes’ drive from Manama and from the Saudi-
  up to 200 people.                                   Bahrain causeway, is a unique venue in Bahrain
                                                      with its spectacular views of rolling fairways and
GULF HOTEL CONVENTION AND SPA                         sparkling lakes.
Al-Dana Ballroom at the Gulf Convention Centre
provides the perfect setting for even the most        The club offers three different event venues ideal
lavish and extravagant weddings.                      for wedding and engagement parties of all sizes.

With the capacity to host up to 2000 guests           Venue Capacities:
for a reception or 1200 for a banquet dinner,         Majlis can hold up to 120 guests, while Marquee
The ballroom presents several unique features         can accomodate up to 160 guests. The poolside
including a VIP lounge for distinguished guests.      can cater to up to 300 guests.

                                                                                                           MICEtalk September 2017   27

        Embarking on
        ICE with

Nicholas Dumbell, GM, Renaissance, Marriott Mumbai Convention
Centre Hotel & Lakeside Chalet- Mumbai, Marriott Executive
Apartments, talks about catering to the MICE crowd
Kanchan Nath

               umbai is not only the economic       For any event to be successful the usage of
               hub of the Indian sub-continent      props and logistics are crucial apart from the
               but also the business hub for the    convention space.
               global market. To showcase the
                                                                                                             Nicholas Dumbell
diverse norms of MICE in the city, Marriott as      “We have been working on improving the
a brand has proven its mettle from time to time.    convention experience, may it be with props,
Elaborating on the specifications of the largest    buffet setups, doing stuff out-of-the-box,” he adds.
Marriott hotel in the country, Dumbell shares,
“We have close to 230,000 square feet of space in   GROWTH PLANS
the hotel, both indoors and outdoors. Whether       The city of dreams, Mumbai, has proven to be
it is our 13,000 square feet ballroom, or 35,000    fruitful for Marriott’s properties. Talking about
square feet Renaissance gardens. Between our        the growth plans of Marriott hotels, he says, “ We
two hotels we have close to 800 bedrooms. In the    will be opening up even in some of the smaller
main renaissance hotel, we have 600 bedrooms. In    cities; we have a goal to make sure by 2020 we
December 2016, we completed the refurbishment       have 200 hotels, which is a doubling of our hotels
of half those hotel bedrooms. So we pretty much     in three years; these are exciting times for us. We
have a brand new hotel with a fantastic meeting     have doubled our banqueting revenue over the
and event space.”                                   last four and a half years. At the same time we

                                                                                                           MICEtalk September 2017   29

                               have opened JW Marriott Mumbai Sahar which           in a high 60 per cent occupancy. RevPAR will
                               is our sister hotel, right next to the Mumbai        be between `7500-8000. We have seen
                               International Airport. When we measure our           growth in RevPAR, our hotel strategy this year
       We will finish          RevPAR index, we got a premium of 30 per cent        has been driving occupancy and have had
       the year in a           which is the best around.”                           huge success with over 25 per cent growth
                                                                                    in occupancy.”
       high 60 per             CLIMBING THE LADDER FOR MICE
       cent occupancy.         India is currently slowly climbing up the ladder     CHALLENGES
       RevPAR will             with conventions, conferences and hotels geared      Even while there are opportunities for MICE
                               up to take the optimal role in MICE. Giving his      in India, there are some organisational hiccups
       be between              perspective on MICE, Dumbell shares, “There          that is not letting the MICE segment reap
       `7500-8000              is a growth in the number of international           benefits. Enumerating challenges in the MICE
                               conventions happening in India. For the big          market, he says, “The biggest challenge for
                               MICE conventions, only five per cent have an         MICE in India is a lack of any coordinated
                               international element to it. I would like to see     formal convention bureaus.”
                               that grow to about 20 per cent. Also, customers
                               are now willing to pay a little bit more for added   WEDDING MARKET
                               value. People will pay more if you are putting       India is incomplete without its weddings.
                               across a more elaborate buffet with great props.     Dumbell adds, “Wedding are growing at a
                               As operators in the business, we need to identify    quicker pace than conventions. About 30
                               how we maximise that. Marriott’s ‘Meetings           per cent of our events business is coming in
                               Imagine’ programme helps customers choose            weddings. We will be doing over a 100 weddings
                               such added benefits.”                                this year. The sector is surging. The challenge
                                                                                    with weddings is the number of auspicious days
                               OCCUPANCY AND REVPAR                                 and its challenging to encourage them to move
                               Dumbell gives a sneak peek on the statistics         to other days. The wedding segment does drive
                               expected this year, “We will finish the year         a huge amount of revenue for us.”

30   MICEtalk September 2017

      Creating NEXT-GEN
       Vishal Sinha, CEO, India, Carlson Wagonlit Travel, talks about his new role as CEO and
       the growth of the business market in India
       Kanchan Nath

                               What is your analysis of the growth of the              generations – expect a business travel experience
                               business market of India?                               that is technology-driven and more closely
                               The stability, growth and the confidence of the         resembles their leisure travel booking experience.
                               Indian economy will help boost the business travel      My vision is for CWT to be the clear leader in
                               market in India. The economy is growing at a            creating the business travel experience that the
                               rate of over 7 per cent, which will further help in     new generation of travelers in India expect – an
                               increasing business traffic. With a focus on costs      experience that is intuitive, user-friendly and
                               and driving profitability, a lot of companies are       personalised. This is part of CWT’s global strategy
                               looking for solutions to stretch their travel budgets   and we are making significant investments
                               further and CWT is in a strong position to help         towards achieving this. In doing so, I hope to
       Vishal Sinha            them achieve this by providing state-of-the-art         grow our business in India considerably over the
                               technology, data and analytics solutions.               coming months. CWT is already a leading travel
                                                                                       management company in India and we have a
                               What is the vision that you have for Carlson            strong track record of helping companies optimize
                               Wagonlit Travel (CWT) in India as Chief                 their travel programs. We currently manage travel
                               Executive Officer?                                        for close to 200 mid- and large-sized companies
                               Today, India has one of the youngest traveller          in India and I expect our client-base in the market
                               populations in the world, In 2016, nearly 60 per        will continue to grow at a steady pace. With our
                               cent of the travellers from CWT’s clients in India      industry-leading technology, world class data and
                               were millennials, and they accounted for close to       analytics solutions, and a very capable sales team,
                               half of the trips. Millennials – more so than other     I am confident we will be able to achieve this.

32   MICEtalk September 2017

In addition, earlier this year we launched 'CWT         may outweigh T&E savings, engagement and
For You', our state-of-the-art business travel          participation of remote attendees can contribute
solution for small and medium enterprises (SMEs)        dramatically to an organisation’s goals. By using
in India. We have already had more than 200 SME         tools like Facebook’s “live” video streaming,
clients register for this product, and we are helping   meetings professionals can have remote attendees
them take control of their business travel spend        participate in their events. No one is excluded
by giving them the right price for air and hotels,      due to geographical location, attendees can share
and providing them with value added services            the event with others, two-way interactions are
like meals, seats and free date changes. Moving         possible, and events can be recorded and further
forward, we will be looking to further grow our         shared post-event.
business in India in the SME segment.
                                                        What all does a destination/city need to be top-
How important are meetings and events to                notch for MICE?
move the company business forward? What are             A number of factors determine how attractive
the latest trends?                                      a city is as a MICE destination. Most top-notch
CWT Meetings and Events is a key part of Carlson        MICE destinations around the world have several
Wagonlit Travel’s business, both globally and           things in common – world-class infrastructure
in Asia Pacific. While we currently don’t offer         and facilities, a safe and secure environment,
meetings and events services in India, we continue      an international mindset, and vibrant culture.
to assess the opportunities in this market.             That said, meeting buyers know that significant
                                                        strategic thinking goes into determining where
At CWT, we use technology to provide a seamless         to hold a meeting or event. Sometimes location is
experience for attendees along with the data and        predetermined by factors beyond the scope of the
analytics organisations need to add tangible value      meeting. Other times, agenda drives location. In
for both; at the same time, optimising spend and        all cases, price matters. When choosing a location,
ensuring industry and regulatory compliance.            buyers must consider all related costs including air

                                                                                                                  feedback is
                                                                                                                  critical to
                                                                                                                  a meetings
                                                                                                                  ability to make

The work of an M&E practitioner is never really         travel, availability of direct flights, flight duration
done as technology improvements continually             and frequency, weather including seasonal issues
raise the bar on both possibilities and expectations.   and climate, major security threats, local petty
Beacon technology, with a microchip in attendee         theft, traffic conditions and accessibility to public
name-tags to track location, session attendance,        transport, F&B, and more.
exhibit visits, F&B participation, traffic flow and
more, provides the opportunity to validate popular      Why do face-to-face meetings mean
agenda items and to make real-time adjustments          more business?
to others, using onsite communication efforts to        While to some extent teleconference, video
drive results. That said, while basic tracking data     conference and VoIP platforms have replaced
is interesting, it may only reveal what is happening    business travel, these are typically for low-
onsite, not necessarily why. Real-time feedback is      participation meetings such as trainings. In many
critical to a meetings organiser’s ability to make      instances, these technologies compliment rather
meaningful changes both in real-time and for            than replace business travel. The adoption of video
future meetings. Technology is also now being           conferencing creates opportunities for hybrid
used to further enable virtual attendance. Although     meetings where organisers bring content to a
some upfront virtual technology costs overall           much wider participant base.

                                                                                                                   MICEtalk September 2017   33

          The 9th
          Conclave was
          held in Delhi
          last year

       ICPB Conclave to expand boundaries
       ICPB's 10th Conventions India Conclave (CIC) to be held in Hyderabad from August
       29-31 at HICC, expects 200-300 delegates during the two-day event

                                         he much awaited 10th annual convention    Absorbing panel discussions are planned on
                                         of India Convention Promotion Bureau      day two, one on 'Convergence and Colloration-
                                         (ICPB) known as Conventions India         need to create an independent eco-system for
                                 Conclave (CIC), is aiming to project the Indian   meetings and exhibitions industry', moderated
                                 sub-continent as the preferred destination        by K.V. Nagendra Prasad, President, IEIA;
                                 for international and domestic conventions.       another on 'Role and relevance of PCO',
                                 The theme for this year is ‘Expanding the         moderated by Kylee Haines, Director,
                                 Boundaries–Mission Possible.’ CIC will focus      Congress International Solutions; and another
                                 on all segments of the MICE industry, creating    one on 'Destination Matters: Meeting the
                                 an opportunity for its members to look for new    expectations of corporate houses', moderated
                                 avenues of business development. The inaugral     by Anup Nair, SITE India President; among
                                 session of this green and sustainable conclave    other sessions.
       ICPB will work            shall be graced by Suman Billa, Chairman,
       on restructuring,         ICPB and Joint secretary, Ministry of Tourism,    Day two will kick start with a 'ICPB Green Walk'
                                 Chander Mansharamani, Vice Chairman,              to reiterate the commitment of the Bureau and
       strengthening the         ICPB, and senior government officials from the    its members to green and sustainable meetings.
       association, and          Telangana government, that is also the partner    According to Mansharamani, “Some 250-300
       CIC will play             state for the event. The key note address on      delegates, which includes 50-60 exhibitors
                                 the topic 'A Bird’s eye view- existing supply,    and both domestic and international buyers,
       an instrumental           market share in the region and globally',         are expected." He further added that ICPB is
       role in the same          shall be given by Rod Kamleshwaran,               working on restructuring and strengthening the
                                 Partner      &     COO,       Gainingedge.com.    association, and CIC will play an instrumental
                                                                                   role in the same.

                                                                                   Other key speakers include, Damian Hutt,
                                                                                   Executive Director, Association of Association
                                                                                   Executives; Guy Bigwood, MCI Group
                                                                                   Sustainability Director; ; Ravinder Sethi, MD,
                                                                                   Rogers Worldwide; Yogesh Mudras, MD, UBM
                                                                                   India; Vishal D'Souza MD, MCI GeTs India;
                                                                                   Varun Mehrotra, Director of Sales, Association
                                                                                   & Exhibitions, Novotel & HICC; Girish Kwatra,
                                                                                   Head, Meetings and More; Amit Saroj, Director,
                                                                                   India Attitude; Rajen Habib Khwaja, Former
                                                                                   Secretary, Ministry of Tourism and Director
                                                                                   General of Administrative Staff College of
                                                                                   India; Amresh Tiwari, Hony. Secretary, ICPB.

34   MICEtalk September 2017
business destination

Make your business events a
Embark on your business expedition to Thailand and experience a vibrant journey of bleisure!

        hailand’s colourful charm sets it apart    ENGAGING PASSIONATE PROFESSIONALS
        from other destinations, promising an      In Thailand, business events have been taken
        exciting and successful journey. Here      to a new level through the dedication and
you will find many distinctive destinations,       capabilities of its skilled professionals. In     Thailand is
myriad business opportunities with government      addition, a new generation of energetic Thai      a colourful
support. Add outstanding Thai hospitality and      ‘startups’ backed by government support offer
your flavourful journey is assuredly on the path   new opportunities and challenges.                 marketplace
to business success.                                                                                 within easy
                                                   LEVERAGING SUCCESSFUL                             reach of major
Whatever you require, be it stylish customised     Thailand is a colourful marketplace within
                                                                                                     Asian countries
venues, or something off-site and off-beat, we     easy reach of major Asian countries, a
can package it with colourful, breath-taking       leading member of the ASEAN Economic
activities to take your journey to the level of    Community and in touch with world
‘bleisure’ – the holistic balance of ‘business’    business leaders via an essential network of
achievement combined with entertaining             global connectivity and integrated support.
‘leisure’. Select Thailand for your bleisure       Start your vibrant journey with TCEB at:
journey towards a successful event.                www.businesseventsthailand.com.

                                                                                                     MICEtalk September 2017   35
business destination

       Discover MICE in The                                                           The Netherlands is home to
                                                                                      multifunctional convention

       NETHERLANDS                                                                    centres equipped with
                                                                                      state-of-the-art facilities

                                      he Netherlands Board of Tourism &             Congress Centre and Submarine Wharf or at
                                      Conventions has plethora of offerings         the blossoming Groot Handelsgebouw, where
                                      for conducting international meetings         meeting rooms have a view of the brand new
                               and conventions. Co-operation between                Rotterdam Central station. There are also a
                               NBTC and the conventions industry makes it           number of venues that have already made a
                               possible for the Dutch conventions industry to       mark for themselves. One of these classics
                               respond efficiently. Here is a glimpse of some       is Ahoy. This convention centres offers 2750
                               Dutch cities which are perfect for conferences:      seats in a fixed congress formation. De Doelen,
                                                                                    another conference venue and convention
                               AMSTERDAM                                            centre in Rotterdam that can accommodate a
                               Amsterdam is an ideal conference destination         large gathering.
       Utrecht offers          that hosts many world-class conventions, events
       many special            and (trade) fairs, each year. This vibrant city is   THE HAGUE
       and inspiring           among the top 10 most important commercial           One of Holland’s largest conference centres, the
                               centres in the world.                                World Forum Convention Centre is situated in
       locations for                                                                the heart of the historic city of The Hague. The
       hosting events          ROTTERDAM                                            entire city is designed to host small and large-
                               One can have conference at RDM Rotterdam’s           scale events.

                                                                                    Utrecht offers many special and inspiring
                                                                                    locations for hosting events. The largest of these
                                                                                    venues are housed in the Beatrix building and
                                                                                    include the Jaarbeurs conference centre and
                                                                                    Beatrix Theatre. The venues total over 1 million
                                                                                    square feet of exhibition space. Another large
                                                                                    and relatively new venue is the concert hall,

                                                                                    Noordwijk can host a multitude of international
                                                                                    conferences and small-scale gatherings. Big
                                                                                    congress hotels like Hotel NH Noordwijk
                                                                                    Conference Centre Leeuwenhorst is among the
                                                                                    many options for hosting events.

36   MICEtalk September 2017

iCE CHANTS the mobile mantra
Disha Shah, Director and Mohit Khanna, Managing Director, iCE Group India,
elucidate on the current trends in the MICE industry and the impact of GST regime
Kindly tell us about ICE Group India.                appreciate. It could be a surprise limousine ride
iCE Group India is the brand name which we           in an old European town or a nicely cooked
operate. Our company is registered as ICE            barbeque meal on board a catamaran we always
Travels n Tour under which we have                   deliver the unexpected. Customer delight is what
a) Ice Travels - IATA company specialising           we use as our mantra for repeat marketing.
   in MICE
b) Ice Events - Corporate Event management           Have you been impacted by GST? What is the
   company                                           way forward?
                                                                                                          Disha Shah
c) Let’s Go India - Inbound Division                 GST is a reform in our existing system and
                                                     anything that reforms or changes the system has
The company was founded in the year 2010 by          its negatives and positive impact on the regular     We also help our
Mohit Khanna and later Disha Shah joined, our        mode of life. Yes there have been a few delays in
                                                                                                          clients conduct
company specialises in MICE and Events. Our          business due to GST implications and a lot of
diversified scope of work includes – domestic        companies have kept their travel and incentives      conferences overseas.
and international travel, planning and executing     on hold but we strongly believe that change is       We do many
medium to large scale conferences, incentive         good in the long run.                                incentive travel
movement, Corporate events and product                                                                    arrangements
launches. We are an IATA company with our            How have the first half of 2017 been for you?
own in-house event production team and a             What are your expectations from the rest of
creative team.                                       the year? What are your plans for 2018?
                                                     First half of 2017 has been good for the industry
What innovative marketing strategies have            overall and we too have benefitted from the same.
you adopted to increase business this year?          We have a lot of MICE movements on hold which
Technology is our strength and we have               have been postponed for the last two quarters.
capitalised on that to the maximum this year. Be     For 2018 we already have pitched for our core
it our back office operations or building an app     business of Medical conferences in India as well
for every MICE movement for our customer             as overseas.
we ensure the ease through technology. Our                                                                Mohit Khanna
mantra is Mobile Friendliness! We also leverage      Which are the different conferences and
a lot from our suppliers. Nothing innovative or      events that you plan for your clients?
new here but we ensure we get all details from       We do domestic medical conferences where             Technology is our
our suppliers and we utilise their full potential.   we take care of the entire travel needs. We          strength and we have
Be it partnering with tourism boards, ensuring       also help our clients conduct conferences            capitalised on that
exclusive value add-ons from hotels or exploring     overseas. We do many incentive travel
                                                                                                          to the maximum
the unexplored of the destination, we give it        arrangements. We use a lot of technology for
all. That is the reason why our guests always        our conferences. Majority of our clientele include   this year
get something extra from us which they always        FMCG, pharma and consumer goods industries.

                                                                                                          MICEtalk September 2017   37
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