Career Education Program Guide 2020-2021 - New Horizons Computer Learning Center of Pittsburgh 3 Parkway Center Pittsburgh, PA 15220 Phone: ...
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Career Education Program Guide
2020-2021
New Horizons Computer Learning Center of Pittsburgh
3 Parkway Center
Pittsburgh, PA 15220
Phone: 412.444.2882
Fax: 412.920.5680
www.nhpittsburgh.comAuthorized Training
Certified Instructors
New Horizons has been serving businesses and individuals in the community for over 35 years. We offer a wide range
of technical, application and business skills courses. As the world of computer technology continues to evolve at light
speed, New Horizons helps our students stay proficient with the latest technologies and achieve their career goals.
Career Assessment and Guidance Curriculum
Today, individuals are changing jobs and careers more than We have a laser-like focus on monitoring technology trends
ever before. Our Career Consultants provide free career as- and working closely with our technology partners to ensure
sessment and advice on a variety of careers, ranging from our training curriculum covers the latest technologies across
project management, IT security, database administration, a broad list of areas. Some of our longstanding partners in-
and countless others. Consultants also assess each student’s clude Microsoft, Cisco, VMware, Project Management Insti-
skill level to help determine the best program that fits their tute, Citrix, and many others.
needs.
Job Placement Services
Flexible Training Options
It is our goal to provide job placement services to our stu-
We understand every student has different learning needs, dents while enrolled in our programs. This one-on-one sup-
learning style preferences, and schedules. These unique port gives our students an edge over thousands of candi-
learning needs are supported through flexible training meth- dates looking for similar jobs. As part of this support, stu-
ods. Students participate in our instructor-led training clas- dents have access to career skills assessments, resume and
ses at a convenient time, either online from any location or cover letter development/review, resume distribution, inter-
at one of our training centers. view coaching, and job search assistance.
Various Funding Sources Class Resources
We understand many students do not have the necessary When individuals train for a career, it is important to be able
funds to participate in training. Our Career Consultants help to practice the concepts taught in the classroom. With our
students identify the funding sources available, and help practice labs, students receive valuable hands-on training
determine the one that best fits each student’s needs. and experience. In addition, all classes are recorded and
available for six months, enabling students to review and
retain the information long after the class.
Highly-Qualified Instructors
Our classes are taught by the industry expert instructors who
Industry Insight
are proven experts in their field, certified in their course top-
ic, and have taught for many years. More than teachers, our Our long history and foundation as a corporate training pro-
instructors are highly knowledgeable professionals that have vider has not only given us the insight into the types of train-
years of real-world experience working for leading compa- ing employers are providing to their own teams, but also a
nies. true understanding of what businesses actually need to suc-
ceed. We bring that experience to the table in developing
our career training programs and supporting our students
success.
2Career Development Training Programs
The cost for the below programs are all-inclusive and there are no additional fees to the student. While the course content
can lead towards certification, the respective certification exams are included in the price of the program.
Program
Program Certifications Available Hours Page
Cost
Microsoft Office Specialist Microsoft Office Specialist Certifications (MOS) $3,650 120 4
Microsoft Technical Support & Certified Microsoft Office Specialist Certifications (MOS),
$7,650 232 5
Help Desk Analyst CompTIA A+, CompTIA Network+
Windows Operating System & Windows Server
Desktop Technician $5,000 408 6
Fundamentals, CompTIA A+, Network+, Security+
3Microsoft Office Specialist
Microsoft Office Specialist—$3,650
120 Clock Hours
CIP: 11.0301
O*NET: 43-9061.00 Office Clerks, General; 15-1299.03 Document Management Specialists
Students will gain knowledge of administrative and clerical procedures and systems such as word processing, managing files and
records, designing forms, and other office procedures and terminology.
Some of the key work activities associated with careers in this field include:
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write
software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordi-
nates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or
electronic/magnetic form.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and
processing paperwork.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Course Clock Hours
Microsoft Access 32
Microsoft Excel 24
Microsoft OneNote 8
Microsoft Outlook 16
Microsoft PowerPoint 16
Microsoft Word 24
4Microsoft Technical Support & Certified Help Desk Analyst
Microsoft Technical Support & Certified Help Desk Analyst
$7,650
232 Clock Hours
CIP: 11.1006
O*NET: 15-1232.00 Computer User Support Specialists; 15-1231 Computer Network Support Specialists
To equip each student with the knowledge of various office applications, such as Word, Excel, PowerPoint, Outlook, Access, Win-
dows. This knowledge will give the student the skill to efficiently work in an office environment. The student will also gain the
knowledge to repair and troubleshoot PC's, while also getting an introduction in basic networking concepts.
Students will acquire the skills necessary to obtain an entry level IT position such as PC Technician, Help Desk Analyst/Specialist, or
Computer Support Specialist. These skills will enable the student to perform
most duties required in a help desk environment. The student will gain the knowledge necessary to earn the Microsoft Office Spe-
cialist (MOS), CompTIA A+, and CompTIA Network+ certifications.
Course Clock Hours
Microsoft Access 32
Microsoft Excel 24
Microsoft Outlook 16
Microsoft PowerPoint 16
Microsoft Word 24
A+ Part 1 40
A+ Part 2 40
Network+ 40
5Desktop Technician
Desktop Technician —$5,000
208 Clock Hours
CIP: 11.1006
O*NET: 15-1232.00 Computer User Support Specialists; 15-1231 Computer Network Support Specialists
The Desktop Technician program is designed to allow individual with no prior IT experience to pursue a career in the field. Students
start with an introductory look at the Microsoft Windows environment and then move onto the Microsoft Windows Desktop Sup-
port training. Students will acquire the skills necessary to obtain an entry level IT position such as PC Technician, Help Desk Ana-
lyst/Specialist, or Computer Support Specialist. Once complete with the fundamental training, students will move onto the industry
recognized training by CompTIA which will teach most common hardware and software technologies in business and certifies the
skills necessary to support complex IT infrastructures.
With CompTIA A+, students will learn about hardware equipment, operating systems, best practices in troubleshooting, network-
ing and security across a variety of devices to set the stage for IT careers.
CompTIA Network+ validates the essential knowledge and skills needed to confidently design, configure, manage and troubleshoot
any wired and wireless networks.
CompTIA Security+ teaches students to implement and monitor security on networks, applications, operating systems, and re-
spond to security breaches. CompTIA recommends that to successfully attain your Security+ certification, the individual should
have their Network+ certification along with two years experience in IT administration with a security focus.
Starting at the most fundamental level, this program works off a building block process which will allow the student with no experi-
ence to progress into a very sustainable career in Information technology.
Course Clock Hours
Using Microsoft Windows 8
MD-100T00 Windows 10 40
CompTIA A+ Part 1 40
CompTIA A+ Part 2 40
CompTIA Network+ 40
CompTIA Security+ 40
6Microsoft Office Courses
The following courses are found in the Microsoft Office Specialist program and the Microsoft
Technical Support & Certified Help Desk Analyst programs.
Microsoft Excel - Part 1 Microsoft® Windows® 8 tablet device, when working in or
away from the primary office or study environment.
Course Overview
In this course, students will use Microsoft Office Excel to cre- Microsoft Outlook - Part 1
ate spreadsheets and workbooks that you can use to store,
manipulate, and share your data. Course Overview
Who Should Attend Students will learn the basic skills needed to start using Out-
look 2013 to manage email communications, calendar events,
This course is intended for students who wish to gain the contact information, tasks, and notes.
foundational understanding of Microsoft Office Excel that is
necessary to create and work with electronic spreadsheets.
Microsoft Outlook - Part 2
Microsoft Excel - Part 2 Course Overview
Course Overview Students will explore the advanced features provided with
the Outlook interface, such as advanced message, calendar,
Students will build upon the foundational Microsoft® Office
and contacts management.
Excel® 2013 knowledge and skills already acquired and learn
to create advanced workbooks and worksheets, including Who Should Attend
advanced formulas, tables, PivotTables, PivotCharts and data
filtering. This course is intended for people who have a basic under-
standing of Microsoft Windows and Microsoft Office Outlook
Who Should Attend and want or need to know how to perform more advanced
tasks in Outlook.
This course is designed for students who already have foun-
dational knowledge and skills in Excel 2013 and who wish to
begin taking advantage of some of the higher-level functional-
ity in Excel to analyze and present data.
Microsoft PowerPoint - Part 1
Course Overview
Microsoft Excel - Part 3 In this course, you will use PowerPoint to begin creating en-
gaging, dynamic multimedia presentations.
Course Overview
In this course, students will learn some of the more advanced Who Should Attend
features of Excel, including automating common tasks, au- This course is designed for students who wish to gain the
diting workbooks to avoid errors, sharing data with other foundational understanding of Microsoft Office PowerPoint
people, analyzing data, and using Excel data in other applica- that is necessary to create and develop engaging multimedia
tions. presentations.
Who Should Attend
This course is intended for a student who has experience Microsoft PowerPoint - Part 2
working with Excel and would like to learn more about cre-
ating macros, working with shared documents, analyzing da-
Course Overview
ta, and auditing worksheets. Meetings, instruction, training, pitches; these are all a part of
our daily lives. We are often called upon to deliver presenta-
Microsoft OneNote tions with little notice, at multiple venues, and with varying
requirements. And, some of these presentations include sen-
Course Overview sitive information that needs to be guarded.
The student will learn how to use the key components of the Who Should Attend
Microsoft Office OneNote application on a desktop, laptop, or This course is intended for students who have a foundational
7Microsoft Office Courses
working knowledge of PowerPoint who wish to take ad- clude lists, tables, charts, graphics, and newsletter layouts
vantage of the application's higher-level usability, security, and will merge data to personalize correspondence .
collaboration, and distribution functionality.
Microsoft Access - Part 1 Microsoft Word - Part 3
Course Overview
Course Overview
In Microsoft® Word 2013: Part 3, the student will gain ad-
In this course, students will use Access 2016 to manage their
vanced skills to work with lengthy documents, collaborate
data, including creating a new database; constructing tables;
with others, and create forms, as well as revise, manage, and
designing forms and reports; and creating queries to join,
secure business documents.
filter, and sort data.
Who Should Attend
Who Should Attend
This course is intended for students who create and work
This course is designed for students who wish to establish a
with lengthy documents, collaborate with others on docu-
foundational understanding of Microsoft Office Access 2016,
ments, and create forms in Microsoft Word.
including the skills necessary to create a new database, con-
struct data tables, design forms and reports, and create que-
ries.
Microsoft Access - Part 2
Course Overview
In this course, students add to their Access education in order
to provide themselves with marketable job skills. This course
builds on the foundational skills obtained by attending the
Access 2016 - Part 1 course.
Who Should Attend
Students taking this course are database administrators or
prospective database administrators who have experience
working with Access 2016 and need to learn advanced skills.
Microsoft Word - Part 1
Course Overview
In this course, you'll learn how to use Word 2013 to create
and edit simple documents; format documents; add tables
and lists; add design elements and layout options; and proof
documents.
Who Should Attend
This course is intended for students who want to learn basic
Word 2013 skills, such as creating, editing, and formatting
documents; inserting simple tables and creating lists; and
employing a variety of techniques for improving the appear-
ance and accuracy of document content.
Microsoft Word - Part 2
Course Overview
Students will learn to use Word more efficiently by auto-
mating some tasks and creating complex documents that in-
8Information Technology Courses
The following courses are found in the Microsoft Technical Support & Certified Help Desk Analyst
programs and the Desktop Technician program.
Using Microsoft Windows you will require to be a successful A+ technician. They can
also assist you if you are preparing to take the CompTIA A+
Course Overview Part 1 and CompTIA A+ Part 2 certification examinations, in
order to become a CompTIA A+ Certified Professional.
Students will log on to Windows, explore its interface, identi-
fy the different components in the interface, customize the
Windows desktop, manage files and folders, use the common CompTIA Network+
tools and programs available in Windows, and browse the Course Overview
Internet.
The student will describe the major networking technologies,
MD-100T00 Windows 10 systems, skills, and tools in use in modern networks. Taking
this course will help the student prepare for the CompTIA
Course Overview Network+ certification exam and certification.
MD-100T00 Windows 10 is an introductory training course
Course Objectives
for individuals considering a career in desktop support tech-
nology. This training addresses a wide spectrum of funda- This course is intended for entry-level computer support pro-
mental technical concepts, assesses and validates core tech- fessionals with a basic knowledge of computer hardware,
nical knowledge, desktop support fundamentals and enhanc- software, and operating systems to prepare for the CompTIA
es technical credibility. Network+, or who wish to increase their knowledge and un-
derstanding of networking concepts and acquire the required
Course Objectives skills to prepare for a career in network support.
In this course, students will learn how to support and config-
ure Windows 10 desktops in an organizational environment. CompTIA Security+
Students will develop skills that include learning how to in-
stall, customize, and update Windows 10 operating systems. Course Overview
Students will learn how to managing storage, files, and devic- Students will implement and monitor security on networks,
es as well as how to configure network connectivity for Win- applications, and operating systems, and respond to security
dows 10. Students will also learn how to secure the Windows breaches. Taking this course will help the student prepare
10 OS and protect the data on the device. Finally, students for the certification exam. CompTIA recommends that in or-
will learn how to manage and troubleshoot Windows 10. der to successfully attain your Security+ certification, the indi-
vidual should have their Network+ certification along with
CompTIA A+ Parts 1 & 2 two years experience in IT administration with a security fo-
cus.
Course Overview
The course(s) will build on your existing user-level knowledge Course Objectives
and experience with personal computer software and hard- This course is targeted toward an Information Technology (IT)
ware to present fundamental skills and concepts that you will professional who has networking and administrative skills in
use on the job. Students will acquire the essential skills and Windows-based TCP/IP networks and familiarity with other
information needed to install, upgrade, repair, configure, operating systems, such as OS X, Unix, or Linux, and who
troubleshoot, optimize, and perform preventative mainte- wants to further a career in IT by acquiring a foundational
nance of basic personal computer hardware and operating knowledge of security topics; prepare for the CompTIA Secu-
systems. rity+ Certification examination; or use Security+ as the foun-
dation for advanced security certifications or career roles.
Course Objectives
The course(s) provide the background knowledge and skills
9Learning Modalities
Classroom Training (Instructor Led Training - ILT)
Our Classroom Learning blends instructor lecture, demonstration, hands-on practice and online resources to provide
an interactive classroom experience to our students.
Our Instructors
New Horizons employs full-time experienced instructors. It is their passion to provide students with the best possible
training.
Our Classroom Resources
The New Horizons classroom experience includes instructor lecture and demonstration, followed by student practice
through hands-on exercise, as well as Web-based resources used during and after class. Classroom Learning students
have access to their own networked environment, which enables instructors to manage hands-on lab demonstra-
tions and exercises that mirror the professional environment.
New Horizons Connected Classroom (NHCC)
New Horizons Instructor Led Training is delivered on our unique platform, called “Connected Classroom”. Connected
Classroom is an integrated training platform and learning management system portal that combines post-class sup-
port and modern technology with on-campus, instructor-led classroom training. In the Connected Classroom:
Every live lecture given by the instructor can be captured by the platform to ensure total quality instruction. The
student will have the ability to access an archive of each lecture in its entirety for up to six months following each
course, which can be used for exam preparation.
Student participation in each class will be recorded by the platform and can be accessed by the Instructor for
grading purposes and/or remediation.
All labs and lab assignments are within the Connected Classroom environment, allowing the system to record
utilization and launch times. Instructors can review utilization and progress of all student labs for grading purpos-
es. Students can log back into the labs and launch again just before exam day as needed for additional prep.
Each student logs into the Connected Classroom environment when (s)he arrives at the campus each day, with a
unique log-in for each student. Each student logs out of the platform at the end of each class (daily). This allows
for total accuracy in attendance taking. Log in/access times are recorded inside the Learning Management Sys-
tem and can be accessed indefinitely by the Instructor or Student Affairs for student record review and attend-
ance monitoring.
Because Connected Classroom is integrated with the Learning Management System, a single platform is used to
track student certifications, attendance, progress, grades, and even allows students to pull their own transcripts
at will.
10NEW HORIZONS CUSTOMER ence and education along with your goals for training, while
COMMITMENT keeping in mind your aptitudes, budget, and time frame for
training.
New Horizons is in the business of helping people attain
knowledge in the form of career training. By providing the From there, you will learn through a combination of instruc-
training that develops a more skilled and productive work- tor-led and online training topics and studies designed to
map towards your educational goals.
force, New Horizons is helping businesses and individuals
keep pace with the rapid and complex technological chang- New Horizons of Pittsburgh has many ways to support and
es taking place in offices today. New Horizons specializes in reinforce your training and studying as listed below. New
Horizons offers:
the high-demand fields of Information Technology and
Healthcare Information Management. Quality, hands-on Instructor-led Learning with one of
our full-time experienced trainers.
New Horizons CLC of Pittsburgh provides customer-focused
Welcome Back Policy – Free class retake for up to six
career training choices in multiple formats and delivery
months upon original class completion for both instruc-
methods. Businesses and individuals receive top-quality tor-led applications and technical courses on a space
career training tailored to meet their specific needs – when available basis.
and how they want to learn. As a result, customers have Comprehensive e-Book that may be downloaded, saved
the freedom to personalize training programs to best suit or printed from the web for additional post-training
individual learning styles and needs with a variety of train- support in addition to the Learning Guide used in the
ing products and services. classroom delivery for instructor-led applications clas-
ses
OUR VISION Courseware with screen shots and how-to’s to help you
To be the leaders in innovative career training solutions and study and retain the information for practical daily use
for applications classes
in providing our customers impeccable service and support.
Our guiding values are trust, honor, and respect, developed
and sustained through a motivated team of managers and PRE-ADMISSION APTITUDE TEST
employees, each contributing and building unrivaled inter- Before admittance into a New Horizons program, students
nal and external customer service and support. We see will be given an IT aptitude test which evaluates their apti-
New Horizons as a great place to work, and a great place to tude for a career in IT, and help them understand their
learn, where a commitment to personal and professional strengths. Students must score at least 75% to be admitted
growth provides a variety of opportunities for all of our stu- to the program.
dents and employees.
TRAINING EQUIPMENT
OUR MISSION As the world leader of IT Training, New Horizons continu-
By providing exceptional classroom and e-learning training ously upgrades equipment and software systems to ensure
backed by superior customer service, New Horizons Com- students are introduced to the latest technology. In the
puter Learning Centers offer training solutions to customers classroom, students are situated at independent and net-
worldwide that significantly improve their businesses and worked workstations and led by a qualified instructor. Our
careers. classrooms are equipped with group viewing apparatus
such as whiteboards, overhead projectors and video acces-
BENEFITS OF TRAINING AT
sories.
NEW HORIZONS
New Horizons Integrated Learning is a comprehensive ap- TRAINING MATERIALS
proach to training that guides each learner through all stag- In the classroom, New Horizons helps prepare students for
es of the learning life cycle. It consists of five components – both job skills and potentially certification exams with
Assess, Learn, Reinforce, Support and Validate – and com- hands-on, personal training using professionally developed
bines classroom and eLearning products and services to courseware. Classroom equipment is loaded with the soft-
create the most effective learning experience available in ware necessary to follow lessons presented in the manuals
the industry. and to complete lab exercises.
When you first contact your Educational Consultant at New New Horizons includes courseware with each open enroll-
Horizons of Pittsburgh, you will be guided through an as- ment instructor led course. Most courseware for IT training
sessment process, which determines your previous experi- is authored by our various vendor partners such as
11Microsoft and CompTIA, and is updated as revisions or
CLASS REGISTRATION & SCHEDULING
new versions of the software are released from the ven-
dor. If you request a retake for a course you will need to
INFORMATION
use the courseware initially provided. If the courseware Registration for classes may be conducted either via
has been updated and you would like the new courseware phone, email, facsimile or in-person. Upon contacting the
you will be responsible for the cost of the new Center, students will be directed to their assigned Educa-
courseware. Our technical courses help prepare students tional Consultant. It is the primary function of the Educa-
for both job skills and certification exams with hands-on, tional Consultant to assist students with training decisions
personal training using professionally developed, vendor- and purchases. New Horizons provides Student Services
authorized courseware. For example, Microsoft Technical Administration for scheduling of student’s courses. All
courses will utilize Microsoft Official Curriculum (MOC). prices of current courses are published in the current
course schedule. Prices are adjusted periodically to reflect
While the courseware provided for each of the training
cost and market fluctuations. Scholarships may be availa-
programs is sufficient to learn necessary skills, New Hori-
ble as well. Consult with your Educational Consultant for
zons offers an additional selection of learning products.
availability.
Online Live Training, Online Anytime Training, and our In-
teractive Learning Lab are all available to enhance under- Once the student contacts the Student Services Adminis-
standing outside of the traditional classroom. Check with trator or their Educational Consultant for course availabil-
your Educational Consultant when designing your training ity via email, fax or phone, he must give the Student Ser-
path to determine your exact needs. vices Administrator or EC the name of the course and pre-
ferred date of the class. The Student Services Administra-
REQUIREMENTS FOR ADMISSION tor will then place the student in the course, on the wait
While the admissions process is designed to be very selec- list, and/or advise further dates available if the preferred
tive, New Horizons does not discriminate on the basis of date is full.
sex, race, ethnic origin or religion. Prerequisites - To maximize the benefit of our classes,
ALL students must have a high school diploma or GED and there are often prerequisites that students should com-
be at least 18 years of age. All potential students must plete before taking their preferred class. This ensures that
have a face to face interview with an agent of the school, students are at a similar skill level to enable the class to
and be recommended for enrollment into a program. That focus on the stated topics. Prerequisites for courses are
recommendation will be forwarded to the School Director the responsibility of each student. Should students be
or Director of Admissions. Students are also required to uncertain about prerequisites, they will need to ask for
take a technology aptitude test and score a minimum of assistance. Students may be required to complete pre-
75%. requisite courses prior to others to ensure the overall qual-
ity of education. For complete details, please call to speak
Students with special needs will be accommodated to the
to an Education Consultant and read the course descrip-
best of our ability. Our facility is wheel chair accessible
tion for that class at www.newhorizons.com.
including hallways, bathrooms and classrooms. Students
visually impaired (not blind) can be accommodated in the Enrollment Periods and Class Dates - Our classes are con-
classroom by enlarging the screen (text and pictures) via cise and informative. Applications courses typically last
Microsoft Windows software. We have no accommoda- from 1 to 2 days. Technical Courses usually range from 3-5
tions for the hearing impaired with the exception of re- days. Classes are scheduled frequently for day and even-
serving a seat in the front of the class. ing - not in semesters or blocks. Thus, there is no restric-
tive enrollment period; students may register for any class
COURSE SCHEDULES & FEES prior to the first day of the class. We are closed for all ma-
For current scheduling of New Horizons Computer Learn- jor holidays. In addition, New Horizons reserves the right
ing Center of Pittsburgh refer to the web schedule or con- to cancel classes at any time with cause.
sult with your Educational Consultant. You may locate our Admissions Policy - We require a high school diploma,
schedule via the web site at http:// GED, or equivalent to enroll in a program. Students will
www.nhpittsburgh.com. work with the Educational Consultant to ensure proper
placement in a program. Students are also required to take
a technology aptitude test and score a minimum of 75%.
12Welcome Back Policy - Students may repeat a public course class participation in the same light as they view the need to
or FREE of charge on a space-available basis for up to 6 attend work. If an employee doesn’t go to work regularly
months after completing the initial class, as long as course and on time, termination can be expected. Therefore, the
materials remain the same and the course is still available student who doesn’t attend classes regularly and on time
on our public schedule. To repeat any course, student must without making up the missed class time can expect failure
bring his or her original course materials to the class. If the and/or dismissal.
course materials change significantly during this time, it is
Students are required to complete all defined course and
the student’s responsibility to purchase the new revised
program hours. In the event that a student misses any por-
manual(s) at the current standard prices.
tion of a course, the student is responsible to make up
Rescheduling – If it becomes necessary to reschedule or these hours within 30 calendar days.
cancel a registered class, students must give advanced no-
Grounds for dismissal are any student who has missed more
tice in writing to the Student Services Administrator five
then 25% of any individual course and has not made up the
business days prior to the start of the class. For reschedul-
missed coursework within the required 30 calendar days.
ing purposes, this action will allow the student to select an
The decision to dismiss a student based on attendance is
alternate class without penalty.
done via an academic review board.
CHECK-IN PROCEDURE ON CLASS DAY It is important that the student attend school on a regular
When a student arrives for class, they will check in at the basis. Participation should help the student develop proper
front desk. Our receptionist will confirm your attendance in work habits.
class as well as direct you to your classroom. If you have A student missing more than 5 consecutive days of classes
questions or need further assistance at this point, please for which they have been scheduled with no notice to the
have the receptionist contact your Educational Consultant. school may be automatically withdrawn. For re-admission
Class rosters are signed in each class by each student to see the “Re-Admission Policy”.
verify attendance. Remember to check the spelling of your For students receiving education benefits through the Unit-
name at this point. Course certificates are made using the ed States Department of Veteran Affairs (DVA), New Hori-
spelling you see on the roster at the beginning of class. Also zons is required to notify the DVA about changes affecting
if you need CEU (Continuing Education Units) or CPE the student’s training schedule, including regular attend-
(Continuing Professional Education) credits, please request ance. In order to maintain full time active status, the DVA
this on the course roster. requires a student to maintain a minimum of 18 hours of
Also, please remember to arrive 30 minutes prior to your physical attendance in classes per week. Any reductions in
class time. If you will be late, you must inform your Educa- attendance may result in a lowered Basic Housing Allow-
tion Consultant or your Student Services Administrator. As ance (BHA) and/or termination from the program.
our classes typically are full, it is important to arrive prior to
STANDARDS OF PROGRESS
class. If you arrive after your scheduled class start time, we
may have given your seat to another student. If you arrive A student who is unable to attend class for an extended
more than 15 minutes late, you may not be admitted. This period of time may make-up the missed course by attending
is designed to promote an uninterrupted, positive learning any open-enrollment course offered by the school within
environment for our students. one calendar year one time. An incomplete grade will be
given for that specific class until it is made up. Any student
CLASS PARTICIPATION/ATTENDANCE who misses 50% of the course will receive an incomplete
POLICY grade until such time as the course is re-taken.
Regular participation is necessary to ensure continuity of Students who do not complete all of the coursework and do
the educational process. Regular participation is desirable not take the exam for a given course by the exam due date
in developing proper work habits, the feeling of mastery may be given a failing grade.
through success, interest in school and a sense of responsi-
bility. TARDINESS
The School understands that students will be late from time
Our policy puts the responsibility first upon the student and
to time due to circumstances beyond their control. Howev-
secondly upon the instructor. The students should look at
er, when tardiness becomes a habit it should be understood
13that the School will have to take action. the Director and/or instructor. If a student fails two consec-
utive courses they will be placed on academic probation.
A student exceeding this total allotted missed time in a giv-
The student must then pass their next class or face possible
en week, (regardless if the time has been made up) will be
dismissal.
required to attend a “Counseling Session” with the Educa-
tional Consultant and/or School Director and documenta- To officially be placed on academic probation, the student
tion will be placed in the student’s official record. A student will be required to attend an academic review board. This
that has attended two counseling sessions for tardiness will board will consist of no less then three school officials in-
be required to attend an academic review board for a third cluding the School Director. This academic review is estab-
offence and may be dismissed. lished to allow the student to answer and address any con-
cerns the board may have in relation to the student’s per-
Additionally, the instructor may request a counseling ses-
formance.
sion for a student regardless of the time missed, if he/she
feels the student has missed information critical to success- SUSPENSION
fully passing the class, or the tardiness has become a habit
A student may be suspended from New Horizons by virtue
based on the Instructors discretion.
of misconduct. A student may be considered for re-entry to
the school if they can demonstrate a change in attitude or
LEAVE OF ABSENCE
circumstance that may have caused their suspension. The
A student faced with severe illness, personal or financial
decision of the Director is final. Reports are maintained and
hardships which require their absence from New Horizons
will be available to the student.
for five or more consecutive days of instruction is required
to contact the School Director. A leave of absence period RE-ADMITTANCE INTO A PROGRAM
may not exceed 180 days within any 12-month period.
If a student is dismissed from a program for any reason, the
A student may be granted more than one leave of absence following procedure should be followed in order to re-enter
due to circumstances covered under the Family & Medical the program:
Leave Act of 1993, military service requirement or jury duty,
1. The student submits a letter to his/her Career Consult-
provided that the combined leaves of absence do not ex-
ant requesting re-admittance to the program.
ceed 180 days within the 12-month period. The student
must put the request in writing so that it can become part 2. After reviewing the letter, the Career Consultant meets
of the permanent record. Students returning to school with the student to discuss the reason(s) he/she was
from a leave of absence should meet with the School Direc- removed from or stopped attending the program and
tor to determine when to re-enter classes. how similar issues can be prevented should re-
admission be granted.
MAKE UP OF WORK
3. The Career Consultant will discuss the student’s request
An incomplete grade may be given to a student who cannot with the General Manager or Director of Admissions for
finish any part of or meet the requirements of the course a final decision to be made.
due to extended absence. Incomplete grades will revert to
failure within 30 days of a class end unless arrangements APPEAL
are made to attend a make-up session of the course as de- A student may appeal the decision of the Academic Review
scribed in the previous paragraph, and provided such ar- Board based upon extenuating circumstances by writing to
rangements are approved by the Director. At the discretion the Director using New Horizons grievance procedure,
of the Director, a student will be required to repeat an in- which may be found in this Student Catalog. The student
complete or failed course with no additional tuition. The may review his/her record by making a written request to
incomplete or failed grade should be made up before a Di- the Director.
ploma may be issued. The student must bring his/her copy
of the course book(s) to the make up session of the class. REQUIREMENTS FOR GRADUATION
(Successful Completion)
ACADEMIC PROBATION
Students will be considered graduated and completed with
Every effort will be made by the instructional staff to help
their Career Education Program following the completion of
students in any area where assistance is necessary, and ar-
all courses outlined in their program enrollment agreement.
rangements for tutoring and review may be made through
14Regulations require that a student shall have a minimum New Horizons is a smoke-free facility. Students are
attendance rate of 80 percent of the total program, in order expected to use designated smoking areas when neces-
to be graduated from a program. Also, students must re- sary.
Students must immediately report any unsafe condi-
ceive a passing final grade. Program diplomas will be pro-
tions, equipment or practices to New Horizons staff.
vided at program completion. New Horizons maintains a facility that is free of drugs
and alcohol. This is essential to maintaining a safe and
efficient learning and work environment. Substance
CERTIFICATION EXAMS abuse is incompatible with health, safety, efficiency
and success at New Horizons. Violation of this policy by
Prior to sitting for an exam, students should utilize all re- students or employees will result in their removal from
sources made available throughout the program such as the facility.
courseware, online learning, exam preparation tools, and Students must adhere to all posted signs or warnings.
self-paced labs. New Horizons encourages students to be considerate
of others when using the telephones available outside
Whether used independently by the student or during class, the break-room and to abide by posted facility rules
practice exams DO NOT guarantee a passing score for any Students must conduct themselves in a respectable
exams. manner at all times. Disruptive or inappropriate behav-
ior deemed unsatisfactory will result in possible dismis-
Programs will included one certification exam voucher per sal from New Horizons. Re-admittance after conduct
exam, however the student is required to pass three prac- dismissal requires reapplication.
tice exams with scores a 95% or better, prior to receiving Theft of property from the school or other students is
grounds for immediate dismissal. Upon discretion of
their exam voucher. Verification of the practice exam re-
management, the appropriate authorities may be
sults (via vendor email) is required by Student Services for called.
each practice exam.
CREDIT FOR PREVIOUS TRAINING
STANDARDS OF CONDUCT New Horizons does not accept transfer credits, but may
While New Horizons is fully committed to preparing stu-
recognize the student’s prior experience and/or certifica-
dents for computer-related job skills and new careers, it
tions earned against the courses required for program com-
cannot succeed without participation and commitment
pletion. Upon enrollment, if the student requests a prior
from each student. The attitudes and behaviors exhibited
learning/experience assessment, the New Horizons Educa-
during training are essential elements of program success.
tional Consultant will request verification of the certifica-
It has always been our goal to promote both a comfortable tions achieved and/or provide the student with a skills-
atmosphere and a positive learning environment. With based assessment. Upon review of the certification docu-
these two goals in mind, the following policies are in effect: mentation and/or skills assessment, the student will be eli-
gible to receive a credit for one or more of the courses
Students will be expected to dress in an appropriate man-
needed for program completion. At such time, the student
ner (shirt, shoes, no offensive remarks or graphics on cloth-
may elect to either substitute eligible courses for the pro-
ing, etc.) to create a positive learning environment.
gram with no change to the program tuition, or the student
No profanity, racial remarks or inappropriate behavior will receive a discount against the tuition for the program
will be tolerated. on a pro rata amount based on the total course hours cred-
Any use of inappropriate software, Internet sites or ited versus the total course hours of the program. New Ho-
offensive behavior will be grounds for permanent dis- rizons cannot guarantee that credits earned at New Hori-
missal from class.
zons will transfer to another school.
As a part of promoting a healthy, comfortable atmos-
phere, New Horizons encourages students to practice Please note, for students using Veterans Administration
good hygiene. If a student is found to interrupt the funding, the VA will not pay for students to repeat training
classroom and learning environment, he or she may be
previously successfully completed. If VA students are re-
dismissed from the classroom or lab.
Students are expected to use New Horizons’ property quired to repeat a course that has been successfully com-
for its intended purpose only. In the classroom and pleted and paid for by the VA, they will have to repeat the
laboratory, students should exercise care in using the course or courses at their own expense.
equipment and materials.
As a courtesy to others, students should assist in main-
taining the break-room, the lab and all areas of New
Horizons by cleaning up after themselves.
15without the express and written permission of the student.
PROGRESS REPORTS
Even family members of students who are 18 years of age
New Horizons will make Progress Reports available to students
or older will NOT be given any information without written
and/or their funding sponsors upon request.
permission from the student.
GRADING SYSTEM
Grading is determined by calculating a percentage that is weighted REFUND POLICY
between attendance and practice exams.
CANCELLATION
Student may cancel the Enrollment Agreement prior to the
GRADE SCALE
start date and shall be entitled to a 100% refund of moneys
100-90 A paid to New Horizons Computer Learning Centers less the
application/registration fee of $150.00.
89-80 B
79-70 C
69-60 D
REFUND POLICY
After the Commencement of classes, if the student with-
59 & Below F draws or discontinues for any reason, the following refund
and withdrawal policy applies.
Final grades will be reported to student services after completion
of the course. These grades will be stored with the students file Refund and withdrawal policy for programs of 6 weeks
and presented to the student within 30 days of completion of the or longer duration.
program. Grades are recorded in the student’s file within 30 days
For a student cancelling after the fifth calendar day
after the completion of the class.
following the date of enrollment but prior to the begin-
ning of classes, monies paid to the school shall be re-
PLACEMENT funded except the nonrefundable amount of the appli-
cation or registration fee of $150.00.
New Horizons cannot and does not guarantee job place-
ment upon graduation. New Horizons will work with stu- If a student enrolls and withdraws or discontinues after be-
dents to assist with job placement. It is our goal to have all ginning to take classes but prior to completion of the pro-
of our students working in the field of study and prepara- gram the following minimum refunds apply:
tion.
TRANSCRIPTS For a student withdrawing from or discontinuing the
program during the first 7 calendar days after beginning
All students who meet the requirements for graduation are
classes, the tuition charges refunded by the school shall
entitled to one copy of their transcript of grades without
be 75% of the tuition for the program.
charge if all financial obligations have been satisfied. A stu-
dent who does not graduate can receive a report card For a student withdrawing from or discontinuing the
showing successfully completed courses if all financial obli- program after the first 7 calendar days, but within the
gations have been satisfied. Additional copies can be or- first 25% of the program, the tuition charges refunded
dered for $15.00; however other schools can request official by the school shall be 55% of the tuition for the pro-
transcripts for the purpose of admission at no charge. gram.
For a student withdrawing or discontinuing after 25%
but within 50% of the program, the tuition charges re-
STUDENT RECORDS funded by the school shall be at 30% of the tuition for
the program.
Students may have access to their records at any time by
contacting Student Services. All information held on file is For a student withdrawing from or discontinuing the
considered to be private and will only be accessed by man- program after 50% of the program, the student is enti-
agement faculty. Additionally, no information will be given tled to no refund.
to anyone (with the exception of the above mentioned)
16The refund of the unused portion of tuition, fees, and other A copy of the Commission’s Complaint Form is available at the
charges for Veterans or eligible persons who fail to enter a school and may be obtained by contacting the Director of
course or withdraw or discontinue prior to completion will be Admissions.
made for all amounts paid which exceed the approximate pro
FACILITIES
rata portion of the total charges that the length of the com- Our space is approximately 6,500 square feet with 6 class-
pleted portion of the course bears to the total length of the rooms available. Each classroom is approximately 600 square
course. The proration will be determined on the ratio of the feet, and is equipped with state-of-the-art equipment, high-
number of days or hours of instruction completed by the stu- speed internet access and digital projectors. Our facility has
dent to the total number of instructional days or hours in the technical staff onsite to support students along with Adminis-
course. trative staff.
If there is a change in your enrollment status please notify Restrooms are ADA compliant as are all aspects of our facility.
your Educational Consultant as well as the VA. Generally the We are equipped with a break room offering complimentary
VA is not responsible for: refreshments to our students.
Courses you do not attend
ACADEMIC CALENDAR/DELIVERY
Courses from which you withdraw
New Horizons does not deliver classes in a semester format.
The individual is responsible for any debt resulting from re- Classes are ongoing in a rolling schedule with start dates on a
ductions or terminations of your enrollment even if the pay- weekly basis. Day classes are typically scheduled to run from
ment was submitted directly to the school on the student’s 9am-5pm EST. However, depending on the delivering center’s
behalf. All refunds shall be returned within 30 days after they time zone, start/end times may vary. Please see attached
are verified. See VA Addendum. schedule of course dates.
METHOD OF PAYMENT 2020-2021 HOLIDAYS
Tuition is due prior to the first day of instruction unless other New Years Day—1/1/2020; 1/1/2021
arrangements have been agreed to in writing. Tuition can be Spring Holiday – 4/10/2020; 4/2/2021
paid by cash, personal check, credit card, or third party fi-
Memorial Day—5/25/2020; 5/31/2021
nancing.
Independence Day—7/3/2020; 7/5/2021
COLLECTION OF DEBT Labor Day—9/7/2020; 9/6/2021
While many students take advantage of our third party fi- Thanksgiving—11/26-27/2020; 11/25-26/2021
nancing programs, it may be necessary to collect monies
Christmas—12/24-25/2020; 12/23-24/2021
owed to New Horizons for tuition on training delivered. New
Horizons reserves the right to contact the student directly,
the use of collection agencies, and/or other legal means for
the purpose of collecting debt. David Weinstein President
STUDENT COMPLAINT/GRIEVANCE
Rob Hussey Managing Partner
PROCEDURE
A grievance procedure is available to any student who be- Denis Rudd School Director
lieves a school decision or action has unfairly and adversely
affected his/her status, right, or privileges as a student. Com-
plaints should be written, signed, and dated, and submitted to
FACULTY & STAFF
the School Director for resolution. New Horizons Computer New Horizons is a franchised organization with ownership
Learning Centers is licensed by the State of Pennsylvania as a and Executive management out of Memphis, TN.
Private Licensed School. Once a School Official has been in-
formed, questions or concerns may be brought to the atten-
tion of the State Board of Private Licensed Schools, Pennsyl- CATALOG PUBLICATION DATE
vania Department of Education, 333 Market Street, Harris-
Rev. 8/18/2020
burg, Pennsylvania 17126-0333.
17Instructor Qualifications
INSTRUCTOR CERTIFICATIONS
A+, Network+, CCNA, CEH, MCSA, MOS, Windows Server Ad-
Brian Cochenour
ministration Fundamentals, Networking Fundamentals, MTA
MOS, MCT, Microsoft Operating System and Windows Server
Jeff Tatusko
Administration, Microsoft Power BI, Microsoft SharePoint
18ADDENDUM A – STUDENTS UTILIZING EDUCATIONAL BENEFITS THROUGH THE UNITED
STATES DEPARTMENT OF VETERANS AFFAIRS
New Horizons is excited about offering training to veteran’s using the GI Bill and other means of governmental fund-
ing. This catalog addendum applies to those students receiving U.S. Department of Veterans Affairs education bene-
fits while attending New Horizons Computer Learning Center Institute of Pittsburgh. Please acknowledge by your
signature below that you have read and understand the information in this addendum and have received and under-
stand the policies, rules and regulations of New Horizons Computer Learning Center Institute of Pittsburgh.
Veterans Benefits and Transition Act of 2018 Section 103 Policy Addendum
Summary: A provision within the recently enacted Veterans Benefits and Transition Act of 2018 requires Pennsylva-
nia’s State Approving Agency (SAA) to disapprove all programs at educational institutions that have a policy incon-
sistent with the established criteria in Section 103 of the Act for recipients of Chapter 31 and Chapter 33 of the G.I.
Bill™ by August 1, 2019. The policy is limited to tuition funds paid by the U.S. Department of Veterans Affairs and
enforced at Institutions of Higher Learning, Non-College Degree Programs, and Flight Schools.
New Horizons Computer Learning Center Institute of Pittsburgh has a policy that ensures we will not impose any pen-
alty including: 1) the assessment of late fees; 2) the denial of access to classes; 3) libraries or other institutional facili-
ties and/or 4) the requirement that a Chapter 31 or Chapter 33 recipient borrow additional funds to cover the individu-
al’s inability to meet his or her financial obligations to the institution due to the delayed disbursement of a payment by
the U.S. Department of Veterans Affairs.
This addendum will serve as recognition that New Horizons Computer Learning Center Institute of Pittsburgh abides
by Section 103 of the Veterans Benefits and Transition Act of 2018 and has created a policy addendum in our school
catalog to reflect the same.
Prior Credit Policy: As stated before, New Horizons Computer Learning Center Institute of Pittsburgh will consider
previous training and experience. Credit will be granted if appropriate for all veterans and all other eligible students.
Veterans must submit a copy of their DD214 discharge certificate and all records/transcripts of any post-secondary
training.
Attendance Policy: Students are expected to attend all classes. If circumstances prevent attendance at a particular
class, prior notifications is expected in order to arrange for make-up sessions. If attendance falls below 80%, VA ben-
efits will be terminated. Students whose absences result from authorized mitigating circumstances, as determined by
the School Director, will not be terminated. Students whose VA benefits have been terminated for unsatisfactory at-
tendance may be recertified only after regaining satisfactory attendance.
Full-Time Status Policy: The VA considers students attending courses full-time, if students are enrolled in class or lab
18 clock hours per week. In order to receive your full-time benefits to pay for training at New Horizons Computer
Learning Center Institute of Pittsburgh, you must attend at least 18 clock hours per week.
Conduct Policy: Students must conduct themselves in a respectable manner at all times. Disruptive or inappropriate
behavior deemed unsatisfactory conduct by school officials would result in termination of veteran’s educational bene-
fits, and possible dismissal from New Horizons Computer Learning Center Institute of Pittsburgh. Re-admittance af-
ter conduct dismissal requires reapplication to the school. Please refer to in-depth policy in our regularly published
New Horizons catalog.
19ADDENDUM A – STUDENTS UTILIZING EDUCATIONAL BENEFITS THROUGH THE UNITED
STATES DEPARTMENT OF VETERANS AFFAIRS (continued)
Academic Progress Policy: Students receiving VA education benefits must maintain a 70% grade point average on
tests and in written and practical exams, and satisfactory and timely completion of all assignments, reports, projects,
etc. Failure to meet these criteria will result in being placed on probation for one session. If the criteria are not met
by the end of the probationary session, VA education benefits will be terminated. Certification to VA for payment
will not be resumed until the student has returned to a satisfactory academic status.
Pro-Rata Refund Policy for Veterans and other Eligible Students: New Horizons Computer Learning Center Institute
of Pittsburgh has a pro-rata refund policy for the refund of the unused portion of tuition, fees and other charges in the
event the veteran or eligible person fails to enter the course or withdraws or is discontinued there from at any time pri-
or to completion.
If you receive educational benefits through the United States Department of Veterans Affairs (DVA) and you
wish to cancel your program, you must submit a written notice of cancellation to New Horizons. Upon receipt of writ-
ten notice of cancellation, New Horizons will refund the amount of the unused portion of the veteran’s tuition. Unused
tuition will be calculated on a prorated basis by taking the total cost of the program
paid by the veteran, less the price for any courses, books, materials, labs, and exams used by the student prior to the
date of the cancellation notice.
If there is a change in your enrollment status, please e-mail your Education Consultant, as well as the VA.
Generally, the VA is not responsible for:
Courses you do not attend
Courses from which you withdraw
The individual is responsible for any debt resulting from reductions or terminations of your enrollment even if the
payment was submitted directly to the school on the student’s behalf.
Equal Opportunity Statement: New Horizons Computer Learning Center Institute of Pittsburgh does not discriminate
on the basis of race, color, religion, sex, age, disability or national origin.
Graduation: New Horizons Computer Learning Center Institute of Pittsburgh will release a Program Completion Cer-
tificate to all program completers. Students must pass all recommended courses and tests. All outstanding fees must
be paid to receive a Program Completion Certificate.
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