Changes to your Lloyds TSB Share Dealing Service from June 2013 - Share Dealing
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Share Dealing
Changes to your
Lloyds TSB Share
Dealing Service
from June 2013
52753_Retail-1-std_0313.indd 1 25/03/2013 12:06Changes to your Lloyds TSB Share Dealing Service
from June 2013.
We have worked extremely hard to try to
make sure this service change brings
as little disruption to you as possible.
To ensure you have all the information
you need about what’s happening we
have created a simple and straight
forward booklet to help you identify if any
of the changes affect you. We hope that
this booklet helps to answer the questions
you may have but we’re always here to
help if there’s anything you want to talk
to us about.
Please note that, once the changes have
taken place, the Lloyds TSB Share Dealing
Service will be provided by Halifax Share
Dealing Limited, which is part of the Lloyds
Banking Group.
2
52753_Retail-1-std_0313.indd 2 25/03/2013 12:06How to find us
Product/Service Current Service New Service Actions you might want
Changing to take
Website Address www.lloydstsbsharedealing.com www.lloydstsb.com/shares Save the new address to your
favourites so that you are ready to
visit the site once the transfer has
been made.
Phone Number You will continue to use 0845 60 60 560 Note down this number so that
it's easy to find if you need to
contact us in the future.
Line Opening Lines open Monday – Friday Lines will be open
Hours 8am – 6pm Monday – Friday 8am – 9:15pm
Saturday 9am – 1pm
Email address info@lloydstsbsharedealing.com customercare-sharedealing@ Note down the new email address
lloydstsb.co.uk so that it’s easy to find if you need
to contact us in future.
NB – email is not a secure form of
communication so you must not
include any personal data when
emailing us.
Web Chat Service not available This is a new service available We will write to you shortly giving
to you online allowing you you details of how to register online.
to chat securely using our Once we have done this you will
instant messaging service be able to log onto your account
with one of our Customer online and then use the ‘Web Chat’
Service Assistants. link on the Welcome page.
Charges & Interest rates
Product/Service Current Service New Service Actions you might want
Changing to take
Nominee Following the transfer of your account, your nominee account charges
Administration will be unchanged but will be collected half yearly in April and October.
Charges This charge will continue to be waived if you also have an ISA. A full list
of charges are detailed on the following pages and can also be found at
www.lloydstsb.com/sharedealingtransfer
Current – £8.00 per 3 month period. New – £16.00 per 6 month period.
ISA Following the transfer of your account, your ISA administration charges Read the Charges
Administration will be unchanged but will be collected half yearly in April and October. information detailed within
Charges The charges will be calculated on a monthly basis, using the value of your this booklet. Your charges
ISA on the last working day of the month. We will inform you by post when will be applicable from the
these charges are due. date your ISA is transferred.
Current – charged per 3 month period. New – charged per 6 month period.
0.125% plus VAT. 0.25% plus VAT.
Minimum and maximum Minimum and maximum
charges apply. charges apply.
Other Charges All charges are detailed on the following pages. There are only a few Read the Charges
small changes. In the majority of cases charges are exactly the same as information detailed on the
you are currently paying. following pages.
Interest Payments Interest is currently paid at 0.1% Annual Interest is payable but is currently
Equivalent Rate AER * on the cash held at 0% AER.
in your account.
PTM Levy and When you buy UK stocks, you also have to pay a form of tax called Stamp
Stamp Duty Duty or Stamp Duty Reserve Tax. This is 0.5% of the value of the investments
you buy (1% on Irish stocks and 0% on Exchange Traded Funds).
If you buy or sell any investments worth over £10,000, you pay a levy of
£1.00 to the Panel on Takeovers and Mergers (PTM).
*AER stands for Annual Equivalent Rate and illustrates what the rate of return would be if the return was paid and compounded
once each year. This allows you to compare more easily what return you can expect from your savings over time. You will be
able to use this AER to compare to other products displaying an AER. 3
52753_Retail-1-std_0313.indd 3 25/03/2013 12:06Charges
The table below shows the fees and charges applicable for the new service. In most
cases there is no change. Where there is a change or a new charge has been introduced,
the details are provided.
Commission
All UK investment types (except Unit Trust and OEIC funds)
Online purchase/sales £15.00 No change
Frequent Trader Rate for 13 or more
£11.50 No change
trades per quarter
Telephony purchase/sales
£0 – £1,000 £17.50 No change
£1,001 – £2,000 £22.50 No change
£2,001 – £4,000 £35.00 No change
£4,001 – £10,000 £50.00 No change
£10,001 + £75.00 No change
Frequent Trader Rate for 13 or more
£16.50 No change
trades per quarter
International investments
Online purchase/sales £15.00 No change
Frequent Trader Rate for 13 or more
£11.50 No change
trades per quarter
Telephony purchase/sales
Change, previously prices were on a
Any (Flat Rate) £17.50 tiered rate ranging from a minimum
of £17.50 and a maximum of £75.00.
Frequent Trader Rate for 13 or more
£16.50 No change
trades per quarter
Foreign Exchange charge 1.50% New charge
Please note that foreign currency conversions are required to facilitate the settlement of
international transactions. We apply a charge of 1.5% either side of the available exchange
rate when buying and selling international securities. The available exchange rate is based
on the exchange rate provided by Digital Look. Indicative exchange rates are provided
prior to trading, and the rate applicable to the individual trade is confirmed on the trade
confirmation once the deal has been completed. For more information please see the
International Trading section later on in this booklet.
4
52753_Retail-1-std_0313.indd 4 25/03/2013 12:06Certificated commission (Sales Only)
Online £27.50 No change
Telephone
£0 – £1,000 £27.50 No change
£1,001 – £2,000 £32.50 No change
£2,001 – £4,000 £47.50 No change
£4,001 – £10,000 £62.50 No change
£10,001 + £87.50 No change
Funds
£10.00 + any discounted Initial Charges
Online No change
for purchases
£15.00 + any discounted Initial Charges
Telephone (sales only) No change
for purchases
TradePlan Set Up Charges
Online Free New feature
Telephone Free New feature
Regular Investments
Online/telephone £2 New feature, new charge
Participation in selected corporate actions
Online Free No change
Telephone Free No change
Nominee administration Charges
Frequency 6 Monthly New frequency
Nominee £16 per 6 month period No change, new frequency
ISA administration Charges
0.25% plus VAT per 6 month period
ISA No change, new frequency
(previously 0.125% + VAT per quarter)
Minimum £12.50 plus VAT No change
Maximum £60 plus VAT No change
5
52753_Retail-1-std_0313.indd 5 25/03/2013 12:06Closure Charges
Nominee Free No change
ISA Full current period admin charge No change
Additional Charges
Annual account statement Free No change
Annual Consolidated Tax certificate Free No change
Annual reports Free No change
Arrangements for proxy voting Free No change
Attendance at shareholder meetings Free No change
Cash withdrawal BACS Free No change
Cash withdrawal by cheque £25.00 plus VAT per withdrawal New charge
CHAPS payment £20.00 No change
Copy of consolidated tax certificate £15.00 plus VAT No change
Debit interest Lloyds TSB base rate + 5% No change
Dividend collection and payment Free No change
Dividend reinvestment 2% max. £15.00 New feature, new charge
Duplicate contract note £10.00 plus VAT No change
Duplicate statement/valuation £10.00 plus VAT No change
Late settlement penalty £30.00 No change
Online info services Free No change
Probate valuations £25.00 plus VAT New charge
Distribution of assets £25.00 plus VAT New charge
Lodging a Power of attorney £25.00 plus VAT New charge
Issue paper certificate £10.00 No change
£25.00 plus VAT and any additional
Request for replacement Share certificate No change
third party charges
Repair of ISA £25.00 plus VAT New charge
Returned cheque/DD charge £20.00 No change
Shareholder benefits Free No change
Stock transfers in (per holding) Free No change
Stock Transfers out (per holding) £10.00 No change
Voiding of ISA £25.00 plus VAT New charge
For further help and to view this information online visit the Customer Help section of
our website at: www.lloydstsb.com/sharedealingtransfer
6
52753_Retail-1-std_0313.indd 6 25/03/2013 12:06Changes for online service users
Product/Service Current Service New Service Actions you might want
Changing to take
Website Address www.lloydstsbsharedealing.com www.lloydstsb.com/shares Save the new address to your
favourites so that you are ready
to visit the site once the transfer
has been made.
Secure Message You can currently access this This service will be replaced with When you first log into your
Centre service as a means for us to alternative contact methods. new online account it would
communicate securely. As well as on the telephone be a good idea to familiarise
Your contract notes and number and email address yourself with our secure ‘Web
statements are issued to your detailed earlier, if you are an Chat’ facility. This can be found
Secure Message Inbox. online user you will be able to log on the homepage when you log
onto your account and contact us in within the quick links section.
using our secure ‘Web Chat’ facility Note down our contact
where you can chat directly to a telephone number and email
Customer Service Agent instantly. address detailed earlier.
This service is available 8am – To view your trade
6pm weekdays. When this service confirmations and statements
is offline you can leave us a query online, log onto www.lloydstsb.
and we’ll get back to you as soon com/shares
as we can.
For the new service your trade
confirmations (previously contract
notes) and Statements will now
be uploaded to your account
online.
New Market We use a company called Digital Look who provide many of the Save the address of your new
Information same features of your current site including prices, top risers and Market information site to your
Website fallers in the market, stock search and comparison tools, company favourites and take some time
information including Director Deals and Broker Views and to familiarise yourself with
much more. its content.
www.lloydstsbmarketwatch.com
Watchlists You can currently set up a We are unable to transfer any Visit www.lloydstsb.com/
Watchlist portfolio where you Watchlists you currently have sharedealingtransfer to
can monitor share prices and set up over to the new service. find out how to set up your
set alerts for securities you may You can set up new Watchlists new Watchlists.
be considering purchasing from the new market information
or possibly ones you want to service. You can set up a
follow. Rather than navigating maximum of 5 stocks to watch in
between screens to check your watchlist. You’ll receive an
prices of each security, you can email alert when your watched
create one page or several if stock has hit your pre-set
you wish containing details of price. You will also be given the
your chosen securities. opportunity to deal directly in
that stock.
Corporate Currently you receive corporate For the new service you will Keep your email address up
Actions action notifications via post be able to manage all of your to date. You can update your
and can also elect for a corporate actions online. We will email address online. We will
limited selection of corporate notify you via email to confirm write to you shortly and let you
actions online. when a corporate action has know how to check your current
been allocated to your account. email address and update it.
7
52753_Retail-1-std_0313.indd 7 25/03/2013 12:06Changes to the trading service
Product/Service Current Service New Service Actions you might want
Changing to take
Funds Trading Currently you The new service will offer over 3,000 Funds There are a number of
can access over from over 120 Fund Managers with most of Funds which are subject
1,000 funds from them at 0% Initial Charge. All of which can be to a change in the Initial
40 Fund Managers. traded through our online service Charge and Annual
Most of the Funds which are 0% Initial Charge Management Charge.
in the service you currently use will also be Details can be found
0% in the new service. There are a number at www.lloydstsb.com/
of Funds which will have a different Initial sharedealingtransfer
Charge (IC). There are also a small number
of Funds which will have a different Annual
Management Charge (AMC). You can check
the IC and AMC of any of the Funds you hold
by accessing the following:
www.lloydstsb.com/sharedealingtransfer
A new dedicated Funds Centre will provide
you with a wide range of tools and services
to help you choose and monitor the
performance of Funds. This is available at
www.lloydstsbmarketwatch.com
International You can deal in You can trade on the following markets
Trading US, Canadian and directly. You deal in the stocks on these
European stocks which exchanges in their home currency requiring
settle via CREST in foreign currency conversions.
sterling in the form New York (NYSE, NASDAQ, Amex)
of CREST Depository
Frankfurt (XETRA)
Interests (CDIs).
Milan (MTA)
Paris (Euronext)
Amsterdam (Euronext)
Brussels (Euronext)
Commission will be charged at a flat rate (see
Commission Charges on page 4). Foreign
currency conversions are required to facilitate
the settlement of international transactions.
We apply a charge of 1.5% either side of the
available exchange rate when buying and
selling international securities.
If you hold a valid W8 BEN form, required for
trading in US stocks, this will be transferred
to us.
8
52753_Retail-1-std_0313.indd 8 25/03/2013 12:06Changes to the trading service (continued)
Product/Service Current Service New Service Actions you might want
Changing to take
Regular Currently you are able The regular subscriptions you have currently You can set up your
subscriptions to set up a regular set up on your account will not be transferred regular subscription
Regular Investment subscription into over. Once your new Share Dealing account within a Regular
Plans your account. is open, you'll need to set up your regular Investment Plan. You
subscriptions again. can do this within the
In addition you’ll also have the opportunity ‘Dealing’ section of our
to set up a Regular Investment Plan. This online service or over
means you can set up a plan to automatically the telephone. You’ll
invest the money you have subscribed on just need to let us know
selected days each month. You can choose how much you want
from one of four dates each month, how to subscribe into your
much you want to invest and also amend account, which stock/s
the plan whenever you like. It costs just £2 to invest in and which
commission to purchase shares within the of the pre-selected
plan. There is no commission to pay on dates you’d like the
purchases of Funds in the plan. investment to be made.
Details can be found
at www.lloydstsb.com/
sharedealingtransfer
Limits and Stop Currently you can set A series of 5 different automated trading Any current limit or stop
orders up a limit order, stop options will be available – Limit Orders, orders you have set up
loss or stop buy order Stop Losses, Range Trading. Price Locking will not be transferred to
and Target Setting. We refer to this service the new service so you'll
as TradePlan. Information on all of these need to make a note of
options can be found at www.lloydstsb.com/ these and re-set them
sharedealingtransfer up on your new account
within the ‘Dealing’
section online or over the
phone once your account
has been transferred.
Certificated Service Currently you are Under the new service you will continue to
able to buy and sell be able to sell share certificates online or by
paper share certificates telephone but you will no longer have the
through your service. ability to purchase shares as certificates.
However, once shares have been purchased
in your share dealing account there is the
option to withdraw those shares in certificate
format at a small cost of £10 per investment.
Dealing Limits Currently some After the transfer has taken place, all
accounts allow you accounts will need to be funded prior to
to trade using a trading and therefore will not operate using
dealing limit. a dealing limit.
Trading Settlement After the transfer has taken place, all trades will settle in three
working days, apart from certificated trades which can take up to ten
working days.
9
52753_Retail-1-std_0313.indd 9 25/03/2013 12:06Account specific changes
Product/Service Current Service New Service Actions you might want
Changing to take
Paper If you are registered Anyone who is registered online will be Keep your email address
communications online you currently contacted by email in most circumstances. up to date.
have the option If you are an online user and currently We will write to you
to receive paper receive documents by post, such as trade shortly and let you
communications. confirmations, consolidated tax certificates or know how to check your
All customers receive corporate action notifications these will now current email address
Statements and only appear in your online account for you to and update it.
Consolidated Tax view and action where necessary. In these
Certificates (CTCs) cases, we’ll email you to let you know they’re
by post. ready to view.
If you are registered for the online service you
will be able to view your statements online
at any time, however, you will no longer
receive these by post. Clients registered for
our phone service will continue to receive
communications via post.
Direct Debit If you currently have an active Direct Debit set up on your account this Your Direct Debit will be
will automatically be transferred to us so you don’t need to do anything. transferred automatically
so you don’t need to
do anything.
Third Party If you currently have any third parties authorised to use your account Visit our Customer
Authorisation these will not be transferred over to the new service. Help pages at
Forms www.lloydstsb.com/
sharedealingtransfer and
you can download, print
and complete a new ‘Third
Party Authorisation Form’.
Alternatively, if you call
us we can send you the
form for you to complete
and return to us.
Power of Attorney If a Power of Attorney has been registered on your account, this will be
transferred to the new service.
SCRIP Dividends The SCRIP dividend SCRIP will no longer be available. Any You can check your
option is available Dividends set up as SCRIP, will automatically current dividend settings
where offered by be changed to the default dividend handing within the Account
the company. option you have previously selected. Management section
online or by calling us.
Dividend Not currently available. For the new service, a new Dividend handling To change your dividend
Reinvestment option will be available to you enabling any settings after the
dividends to be automatically reinvested. The transfer has taken place,
charge for DRIP is 2% of the value of the deal, please visit the Account
maximum £15. Management section
online or call us.
Cash Any cash held in your Any cash held in your account under the new
Lloyds TSB Share Dealing service will be held as client money by Halifax
Account is held by Share Dealing Limited and its arrangements
Lloyds TSB Bank plc in for doing so comply fully with the FSA’s client
an account in its name money rules.
as banker and not as
trustee. It is not treated
as client money under
the FSA’s rules.
10
52753_Retail-1-std_0313.indd 10 25/03/2013 12:0611 52753_Retail-1-std_0313.indd 11 25/03/2013 12:06
Lloyds TSB Bank plc. Registered Office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales, no. 2065.
Authorised and regulated by the Financial Services Authority.
Retail/1/std (03/13)
52753_Retail-1-std_0313.indd 12 25/03/2013 12:06You can also read
