Chief Executive Officer - Candidate Information Pack October 2021 - Abcul
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Chief Executive Officer Candidate Information Pack October 2021
Contents
3 Welcome from Andy Stankard, President
4 About us and our Values
5 Advertisement
7 Role summary, purpose and key accountabilities
8 Other accountabilities
9 About you
10 Key competencies and behaviours
11 Organisation chart
12 Recruitment process
12 How to apply
2
Welcome
Welcome from
Andy Stankard, President
esident
Thank you for your interest in leading HEY We are looking for someone very special to
Credit Union as our second ever CEO. lead us through the challenges to come, and
Our organisation has been built on firm importantly, who can build on what we already
foundations and has been making a have and champion the values and ethics that we
difference ever since its formation are proud of.
in 1999. Our proud track record is
summarised in our first Social Impact Working closely with me and our strategic
Report, published in 2020, which is Board of Directors to develop and implement
available to view on our website. our Strategic Business Plans, you will inspire
your team to be the best they can. Your strong
HEY Credit Union has truly evolved analytical skills, vision and creativity will
over time. Starting as the credit union help us to grow and expand our reach, while
for Hull City Council employees, we collaborating closely with partners across our
soon expanded to serve the community region and the wider credit union movement.
at large, providing a safe home for our You will manage change and lead by example,
members’ hard-earned savings and access bringing confidence to all involved.
to affordable, responsible loans. We now
have payroll partnerships with a wide range If you can do this, we would love to receive your
of organisations, including local authorities, application.
academies and colleges, social landlords, call
centres and all Department for Work & Pensions’
staff across the North of England and Scotland. Andy Stankard
President
The last 18 months have been challenging HEY Credit Union
for everyone and HEY Credit Union has faced
this challenge as we have every other - with
determination, dedication, and a truly co-
operative spirit, ensuring our employees,
volunteers and member-owners are both safe
and served well.
3
About us and our Values
HEY Credit Union exists to provide inclusive, branches located across our region, and
fair and affordable services for our member- several other community access points. We
owners, helping them to afford their lives and support financial education in schools and
improve their financial well-being. currently partner with over 20 employers who
offer our Payroll Save and Borrow scheme as a
Anyone who lives or works in our common bond valued benefit for their staff family. We offer a
– the City of Kingston upon Hull, East Yorkshire Community Deposit account to clubs, societies
and Northern Lincolnshire, or works for selected and other organisations based in our area.
employers over a wider region – can become a We are making a strong commitment to our
member and enjoy the benefits of membership members to continue to enhance their online
for life. experience, while retaining a visible presence for
Established in 1999, we have become one of face-to-face access in the communities we serve.
the UK’s larger credit unions, with over 15,000 We are proud holders of the highest possible
adult members and junior savers, assets of £15.5 5-star Fairbanking Mark, a Living Wage Employer
million, and 22 staff plus a number of volunteers. and signatory to the Armed Forces Covenant.
We operate a multi-channel business, with full To learn more about us, our history and social
online and phone access, six main community impact, please visit www.hullandeycu.co.uk.
Being a member of HEY Credit Union brings a range of
benefits, including: Free Loan Protection Bereavement cover
Access to your accounts 24/7 online
Ready access Savings accounts backed by the Financial Services Members’ Lottery with a range of monthly cash prizes
Compensation Scheme
The right to vote on decisions affecting your Credit Union, and to elect
Christmas Saver account to facilitate handy saving for the festive the directors, at our AGM
season
Participation in Members’ Surveys and Local Member Groups
Junior Saver accounts for family members up to age 16
Being part of a worldwide family of credit unions all applying
Annual Dividends paid on all savings (subject to surplus) co-operative values to make a positive contribution to the
Access to Loans up to £20,000 communities they serve.
4
Advertisement
Chief Executive Officer – The Role The Person
HEY Credit Union
The CEO will be responsible for: The successful candidate will be passionate
Salary: £50,000 to £55,000 working with the Board to develop and about the core values and ethos of the credit
Relocation and benefits package: Negotiable implement our Strategic Business Plan union movement and ideally have:
Location: Hull City Centre and ensure that our vision, values and Experience of managing a credit union or
Reporting to: The Board of Directors objectives are delivered effectively; other financial institution.
HEY Credit Union is a not-for-profit financial planning and promoting new products, Experience of developing and managing
co-operative, owned and run by its members channels and delivery processes to ensure business plans and budgets and providing
in the Humber Region and beyond, for whom it ongoing improvements to member service delivery to a high standard.
provides fair and responsible savings and loans. services, supporting our members’ financial Evidence of understanding consumer
wellbeing; needs and improving service delivery.
HEY Credit Union is a high performing credit
developing networks and activities, and A demonstrable track record of delivering
union; membership, savings, loans and assets
forging partnerships to maximise HEY in a regulated environment.
are all growing, capital exceeds the regulatory
Credit Union’s opportunities and profile
requirement, and we enjoy excellent feedback Strong interpersonal and communication
within the community served;
from service users. skills, including the ability to influence and
compliance with all regulatory and manage internal and external stakeholders
We are ambitious about further scaling-up to financial controls and maintaining effective
serve more people, offer more services relevant to effectively.
working relationships with the Board and
their needs, and make an even bigger difference other stakeholders; Experience of maintaining effective
to our members’ lives. relationships with a board of directors.
leading, managing and supporting HEY
With our inaugural CEO’s planned retirement Credit Union’s team of staff and volunteer Significant and proven leadership and
early next year, the Board of Directors are seeking colleagues. management skills.
to appoint an outstanding individual with the Effective problem-solving skills.
passion to lead us on the next phase of our
exciting development journey and drive the A good understanding of current and
organisation forward to achieve its vision. emerging financial markets, opportunities,
and their influences on the credit union.
5
Application Process
If you are keen to join us and develop your
career in the credit union movement, we’d
love to hear from you.
To apply, please send a tailored CV and covering letter,
explaining why you are interested in the position of CEO
and how you feel your knowledge, skills and experience
meet the requirements of the role, to arrive no later than
5 pm Monday 1st November 2021.
Please email your application to Kathryn Rawding,
HR Consultant at krawding01@gmail.com.
6
The Role
Role Summary
Salary: £50,000 to £55,000
5 To provide operational and financial
management, focusing on business
development, financial accounting, credit
Relocation and benefits package: Negotiable control and deployment of resources, ensuring
Location: Hull City Centre that members are always provided with an
Reporting to: The Board of Directors efficient and high standard of service.
Role Purpose
6 To be responsible for managing and
developing the people working for the
Credit Union.
To guide and shape HEY Credit Union to achieve
success and deliver the strategic plan in line with
agreed performance measures and regulatory
controls set by the HEY Credit Union Board.
7 To maintain effective working relationships
with the Board of Directors and provide
advice and support to assist the directors as
appropriate.
Key Accountabilities
1 To provide strategic leadership of the Credit
Union, and inform and deliver the strategic
8 To manage and build the Credit Union’s
relationships with its stakeholders,
including existing and future members, partner
plan agreed by the Board. organisations, funders, regulators, the general
2 To be responsible for the successful public and the wider credit union movement.
9
operation and development of the Credit To oversee the marketing and promotion of
Union and to ensure that all performance targets the Credit Union’s products and services to
are met and long-term sustainability achieved. maximise business generation and impact, and
3 To have overall responsibility for compliance maintain its reputation across the community
with all regulatory and financial controls and as a leader in the credit union movement.
10
and reporting to the Board of Directors. To have overall responsibility for reliable
4 To work with the Board of Directors to information and monitoring systems,
develop and deliver the Credit Union’s reporting regularly to the Board on progress
business plans, products and services, in an with plans, financial budgets and targets and
ever-evolving environment, to ensure ongoing making recommendations for correcting any
improvements to the member experience. deviations.
7Other Accountabilities
Strategic Leadership Risk Management
To co-ordinate the strategic planning process and ensure all To ensure the maintenance of financial, operational and business
relevant people are fully informed and engaged. resilience risk registers.
To ensure the strategic plan is fully implemented. To ensure all risk management procedures and controls are fully in
To ensure all strategic objectives are delivered. place and understood.
To maintain awareness of relevant economic and competitor To be the lead officer for Health & Safety and be responsible for the
developments. matters set out in the Credit Union’s Health & Safety Policy.
To represent the Credit Union externally and with all stakeholders.
Business Leadership Contribution to Governance
To ensure, with the support of the Board of Directors, effective To ensure effective Board reporting and administration.
performance of the Credit Union. To engage and participate in all Board discussions and provide
To conduct regular internal and external communications and sound advice.
ensure they are fully understood. To ensure the effective maintenance of full regulatory compliance
To ensure performance management is at the forefront and and all staff are on board with the requirements and controls.
embedded into the culture of the Credit Union. To act as the key contact and interface with all regulatory bodies.
To oversee the development of all products and services to ensure To ensure effective development of member relations and member
successful service delivery. engagement.
To oversee and ensure overall operational efficiency for the Credit To undertake such other duties and responsibilities as are
Union. commensurate with the post and as directed by the Board.
To lead, manage, supervise and support the leadership team and
staff structure of the Credit Union.
8About You - Key Knowledge, Skills & Experience
The ideal candidate will be able to
demonstrate a range of the following
attributes:
Strong commitment to co-operative values Evidence of driving member/customer
and principles. excellence and the development of a
Proven track-record in service delivery to a member/customer focused team.
high standard. Evidence of developing and managing a high
Significant and proven leadership and performing team.
management skills. Demonstrable evidence of excellent business
Experience of managing a Credit Union or a acumen and proven ability to deliver
financial institution of similar size. successfully within a competitive financial
environment.
Evidence of influencing and driving through
change. Understanding of relevant regulations
governing Credit Unions.
Evidence of successfully working with
partners and forging strategic links to Excellent problem solving and conflict
influence positive outcomes to benefit the management skills.
Credit Union. Evidence of strong negotiating skills.
Evidence of understanding member/ A good understanding of current and
customer needs, developing products to emerging financial markets, opportunities,
meet needs and improving service delivery. and their influences on the Credit Union.
9Key competencies and behaviours
Strategic thinking and planning writing, and in a digital world, confidently, which a credit union operates and taking
fluently and with influence. personal responsibility for keeping your
The ability to build a compelling vision for knowledge up to date. The ability to ensure
the Credit Union’s long-term success, to
create a business plan in conjunction with
Team Working the effective maintenance of full regulatory
compliance and keep all staff on board with
the Board of Directors and to design and co- The ability to work collaboratively with
the requirements and controls. The ability
ordinate the implementation of projects. The colleagues, and directors to achieve the goals
to maintain an open and co-operative
ability to share that vision with others and of the Credit Union. To be aware of team
relationship with the regulators.
identify the knowledge, competencies and dynamics, create a sense of team spirit and
actions required to deliver it. develop effective supporting relationships.
Flexibility
Leadership Initiative The ability to adapt your thinking and
behaviour to suit different situations. To
The ability to motivate and inspire people The ability to take advantage of
recognise the value of alternative views on
to engage with the vision and goals of the opportunities, anticipate situations and
issues and be enthusiastic and supportive
Credit Union and to build and coach a team problems, and find the right solution. To be a
of change which will benefit our members,
to achieve those goals effectively. The ability self-starter with a proactive approach and to
colleagues, and the Credit Union. Being
to set a positive example to the team, work take personal responsibility to respond to an
prepared to listen to other people’s views
colleagues, members and stakeholders. The opportunity or resolve an issue and deliver
and take on board their comments even if
ability to recognise that the development good outcomes for our members.
sometimes it means changing your plans or
of people drives business success and to way of working.
create an open and supportive environment Living the Values
for people to feel comfortable to learn and The ability to understand the purpose of a Delivery Focused
experiment within. Credit Union and what it aims to achieve.
The ability to set high standards of work
To be able to demonstrate behaviours
Communication which reflect the credit union culture of co-
and strive to exceed performance objectives
in order to achieve quality, efficiency and
The ability to articulate thoughts and express operative values and principles.
excellence in all aspects of work. Taking
ideas effectively using oral, written, visual personal responsibility for time management
and non-verbal communication skills, as well Compliance Focused and accuracy. The ability to finalise loose
as listening skills to gain understanding. The Having an awareness of the framework ends, prioritise and complete tasks on time.
ability to deliver information in person, in of rules, regulations, and practices under
10Organisation Chart
Members
Board of Directors
Chief Executive
Branch & Business
Operations Projects & Systems
Development
Finance, Banking & Credit Control/ Lending Branch Marketing &
Compliance Member Solutions Development Development Partnerships
11Recruitment Process / How to apply
Recruitment Process
Closing date for applications – 5 pm Monday 1st November 2021
Assessment Event* – w/c 22 November 2021
* This will include a presentation (up to 20 minutes), a competency
based interview with the HEY Credit Union Board and meeting with
Employee Representatives.
How to apply
To apply, please email a tailored CV and covering letter to
Kathryn Rawding, HR Consultant at krawding01@gmail.com.
Your covering letter should be no more than 2 pages of A4 and
should explain why you are interested in leading HEY Credit Union
and how you feel your knowledge, skills, experience and values
meet the requirements of the role of Chief Executive Officer. It is
therefore an important part of the application and will be used as
part of the selection process.
12You can also read
