Company Profile - bensizwe.com
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Company Profile
Bensizwe Communication
5 à Sec », Avenue de l’Equateur n°278, Commune Gombe/
Kinshasa-République Démocratique du Congo
ABOUT US Bensizwe was founded in 2008 after Market researchers identifying a need of staffing solutions and call centre solutions in Congo with an emphasis on customer service and technology. As the company developed more experience in the developing and dynamic African markets specific in the African diaspora, opportunities were identified in the outsourcing industry such as effective and fully fledged customized Human Capital Management, call centre and ICT infrastructure, training and construction. Bensizwe Group is now a dynamic corporate solutions business. We aim to be the leading business management consulting practice serving clients across Africa. Bensizwe is a multinational firm with offices in Pretoria, Kinshasa, Lubumbashi, Goma, Kisangani, and Windhoek. MISSION STATEMENT To provide world class services and efficient solutions to our client’s businesses and empower local communities VISION To be the leading workforce management and telecommunications consultants in DRC and the rest of Africa. VALUES Inspire - Our passion and dynamism drive us to continually to inspire our people, clients and candidates to be the best they can be. Transform - As a people business, we are passionate about creating valuable and dynamic relationships with the people we work with. Our aim is to inspire in order to create sustainable development and improve lives. Deliver - As a results orientated company and experts in contact centre and staffing solutions, we are driven to succeed and deliver.
GOALS AND OBJECTIVES
Bensizwe Objectives are :
• To service most telecommunications firms in
the DRC (i.e: Vodacom, Africell, Orange,
Airtel) with trained staff, customer
registration processing call centre services
with the latest technology by the end of
2018.
• Increase the number of skilled staff
employed under our books by a thousand
people through training and development
by 2018.
• To increase staff outsourcing market share
by 5% BY 2020
STRATEGY POSITIONING Our organization provides efficient, high-quality staffing solutions, call center solution services and skills development to multinational, regional and local telecommunications, hospitality and industrial firms across Africa. Our organization matches the best skill at the right job, through our client tailored philosophy of which is combined with the best technology and efficiently trained individuals. We pride ourselves in enhancing and empowering job seekers, improve efficiency of the workforce through training and development in certain previously under-serviced markets. We take pride in being the forefront of developing previously individuals from various backgrounds, privileged or underprivileged backgrounds; and turning them into unique and highly skilled and dynamic individuals. Bensizwe aims to be in the forefront of building and empowering the youth, women, and various minorities, by turning them into world class, efficient and effective customer focused workforce. Bensizwe’s representation in Africa stretches across the following countries: Tanzania, Democratic Republic of Congo, South Africa, Mauritius and Namibia.
SERVICE DIFFERENTIATION AND UNIQUE SELLING POINT Our focus is on creating employee solutions in organizations by formulating and implementing customer focused strategies. We are driven to improve efficiency and to build human capacity. We draw our competitive strength from a combination of Staffing Solutions, Payroll solutions which are pre-financed, Call Centre Solutions and Training Solutions that ensure the implementation of customer focused strategies. Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques
SERVICES
RECRUITMENT
The Human Resources Recruitment Strategy provides a road map for the planning and
execution of major organizational initiatives involving people. Our promise is to
customize and deliver a clear and coherent strategy that is linked to your
organization’s business plan and will help you determine the following in your
organization:
What employee will best fit the Organisations
initiatives and objectives
How do you want to compensate them, reward
them, motivate them? Why?
What is your plan for developing them now, in 3
years time?
What is the plan to manage future business
changes and their impact on your human
resources?
What will happen to the skill sets needed now
and in the future?
What skills will be needed in your industry in the
next 3 /5yrs?
WE OFFER A WI DE RANGE OF EXPERTLY
TRAINED PERSONNEL SUCH AS:
Technicians
Engineers
Tele Sales Customer
Service
Administration
Support
Financial
Support
Services
Promoters
Field
Marketers
Security
Personnel
and cleaners
SERVICES
CALL CENTRE SOLUTIONS
Bensizwe’s has the specific expertise, knowledge and Procedures to set up and run
contact centers, and the organization understands the complexities of compliance and
best practices, through our ethos: PEOPLE, PROCESS,TECHNOLOGY
Many businesses find that setting up an in-house contact center that functions at an
optimal level can take many years and draws on existing management time and
company resources. Outsourcing the set-up and running of a contact center enables
companies to focus on their core business, which can save on real estate, resources
(payroll), management and infrastructure costs. The benefits include:
• Consistent achievement of service levels
• Increased productivity
• Adherence to international and local best practices (best practice staffing ratios)
• Improved performance through the use of scorecard measurements
Bensizwe’s provides contact centers for your business and handle all your recruitment,
quality and workforce management, and training requirements.
SERVICES
TRAINING & DEVELOPMENT
We work closely with clients to design,
develop and deliver fully customized training
programs that help businesses to achieve their
goals.
Bensizwe’s training programs combine strong
content with innovative delivery and
development techniques that achieve
powerful results. We provide customized
training programs covering company policies
and procedures, business goals and
objectives using world-class training materials.
Setting us apart from other training
organizations are the strong client networks
that we have developed, which provide
access to subject – matter expertise and
industry innovations.
We offer the following courses:
• Personal Development and Soft Skills
Courses
• Workplace Skills Plan
• Project Management Training
Our training programs and support services
focus on four main areas:
• Customer Service
• Sales and Marketing
• Personal Development
• Customer Service, Sales and MarketingSERVICES
TEAM BUILDING
We design effective teambuilding
experiences and workshops that inspire. Our
team building is executed in a way to bring ADVENTURE EXPERIENTIAL
out dynamic and effective end results, and
outcomes to meet your organizational
objectives.
CORPORATE
• Adventure and Outdoor SOCIAL
• Experiential Workshops RESPONSIBILTYSERVICES CORPORATE GIFTS We supply, source and brand all corporate gifts that will promote your brand, from corporate clothing to pens, usbs, notebooks, gazebos, and flags.
ACHIEVEMENTS
Bensizwe’s Credentials
CLIENT DESCRIPTION
• Optimized Staffing
solutions
VODACOM DRC • Customer Registration
Processing
• Distribution
• Training
• Inbound Technical call
SAMSUNG ELECTRONIC Centre; Retention,
Tracking, Grading
Agents
CHARTIS INSURANCE • Outbound Telesales
(FORMALLY AIG) Campaigns
• Mail Management
Systems, Call Centre
MTN Campaigns, Mobile
Developments
• Overflow Call Centre,
Outbound and Digital
MULTICHOICE Campaigns,
Mail Management
SystemsACHIEVEMENTS
Bensizwe’s Credentials
• Call center
agents and field
AFRICELL
marketing agents
• Training
• Professional Services
HSBC • Business Analytics
• Training
• Optimized Staffing
ORANGE
Solutions
BAT • Optimized Staffing
Solutions
TURKISH • Optimized Staffing
Solutions
• Optimized Staffing
FERO Solutions
• Optimized Staffing
PPC SolutionsACHIEVEMENTS
• Optimized Staffing
LATO
Solutions
• Optimized Staffing
Solutions
SELTON
• Training
• Optimized Staffing
Solutions
AIRTEL • Customer Registration
Processing@bensizwe_
Instagram.com/bensizwe_/
Bensizwe Communication Sprl
Waterkloof Rand Center, 1st floor, office number 6, Corner Rigel and Buffelsdriff street, Erasmusrand
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