CORPOR ATE SOCIAL RESPONSIBILIT Y OVERVIEW 2018
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2018
CO R P O R AT E S O C I A L
RESPONSIBILIT Y
OV E R V I E W
A MESSAGE FROM OUR CHAIRMAN
Looking back on our corporate social responsibility (CSR) Looking to the future, we continue to manage our
performance in 2018, I am most proud of our progress in business with social responsibility as one of the primary
three key areas: litmus tests for the success of our company. We have
our eye on several key targets, such as aligning Sands
• Elevation of our responsible business practices ECO360 environmental strategies to relevant U.N.
with the introduction of a new global CSR program – Sustainable Development Goals, globalizing the Sands
Project Protect – to more extensively safeguard Academy Training & Development Program to further
our communities, advancement opportunities for Team Members, and
continuing to leverage the Sands Cares corporate giving
• More firmly establishing community engagement and community engagement program to positively
with key initiatives for local giving, volunteerism impact our regions.
and community problem-solving to make our regions
better places to live, and In the following pages, our vision for social responsibility
is manifested in stories that highlight key successes and
• Our ability to continually push the envelope in major initiatives under our global CSR platform of People,
environmental performance, evidenced by many Planet and Communities. We invite you to read more to
examples of industry recognition and accolades see how our commitment to social responsibility came
for our global properties attained this past year. to life at Sands in 2018.
Driving each of these successes is our company’s most
important asset – our more than 50,000 dedicated global Sheldon G. Adelson
Team Members. Over the past year, we continued to drive Chairman and Chief Executive Officer
a culture that instills excellence, rewards quality, provides Las Vegas Sands Corp.
opportunity for advancement and ensures all of our Team
Members are treated with fairness and respect. A major
highlight of 2018 was being named on Forbes’ annual list
of America’s Best Employers for the second consecutive year.
2 3
IMPACT AROUND THE WORLD OUR GUIDING PRINCIPLES OUR PROPERTIES
In 2018, Sands was again recognized as one of Fortune’s Beyond the Fortune and Forbes honors, which are We are as passionate about our business success as we We strive to invent new standards of innovation and
World's Most Admired Companies, a testament to our sources of both pride and deep gratitude, we have are about making a positive mark on the regions where excellence in all facets of our business by constantly
constant drive to achieve the hallmarks of business collectively achieved many other milestones in 2018 we do business, the industry we serve and the people challenging the boundaries of conventional thinking
excellence: impeccable offerings and service, strong that are representative of our company’s commitment we encounter. At the heart of our company is a set of and practice.
financial performance, outstanding corporate to our People, Communities and Planet: unwavering values that guide our work.
culture, ethical behavior and socially responsible We aim for the highest quality, the best service and
actions that have positive impact. n More than 8,500 Team Members achieved 10 years MISSION the greatest impact in all that we do.
of service at Sands China Ltd.
To develop and operate pioneering and iconic Integrated
With our size and scope, we know that our footprint n We launched Project Protect, a global initiative to Resorts that deliver extraordinary experiences and We are led by fairness, honesty and a strong code of
makes a difference. The sun never sets on Sands, with accelerate our performance in responsible gaming, services to guests, promote advancement and innovation conduct that guides every engagement and interaction.
prevention of financial crimes and counter trafficking.
a portfolio of properties around the globe spanning in the hospitality industry, create a first-class working We demand a high standard of ethics at every level
from North America to Asia. We are the world’s largest n Marina Bay Sands raised more than $2.5 million for local environment for our Team Members, provide positive of the company.
and most valuable Integrated Resort company. In fact, nonprofit organizations through Sands for Singapore. social impact to the regions we serve and deliver a The Venetian Resort Las Vegas
we established the convention-based Integrated Resort strong return on investment for our shareholders and We are a good corporate citizen, committed to The Palazzo® at The Venetian® Resort Las Vegas
n The Venetian® Resort Las Vegas was recognized for
model, which combines state-of-the-art meeting and its community service with the Governor’s Points of business partners. supporting our Team Members and all people working Sands Expo® & Convention Center
convention facilities with luxury hotel properties, gaming, Light award. in the hospitality industry, to making the communities Sands® Casino Resort Bethlehem
retail, restaurants, live entertainment and a variety of VISION we call home better places to live and to preserving Sands® Macao
n The Venetian Macao received a Macao Green Hotel
other attractions. Platinum Award and the ArtScience Museum at Marina
To create a positive impact and be a market driver in the and protecting the planet we share. The Venetian® Macao
Bay Sands retained its LEED® Gold certification. hospitality industry, the regions we serve and the global The Plaza® Macao
The foundation for these iconic offerings and worldwide business community as the world’s leading developer of Four Seasons® Hotel Macao, Cotai Strip
n We honored Macao Team Member May Wu Yee Mei with
impact is our people. Because of their commitment to the Integrated Resorts serving business and leisure travelers. Sands Cotai Central®
the Mr. Sheldon G. and Dr. Miriam Adelson Citizenship
high standards embodied in our corporate culture, we Award presented by Sands Cares for her outstanding Conrad® Macao, Cotai Central
have achieved many successes and pursued many new volunteerism in the community, along with 11 other VALUES Sheraton® Grand Macao Hotel Cotai Central
opportunities to become a better company. That’s why Sands Cares Heroes of the Year. We have a strong commitment to the responsibilities of Holiday Inn® Macao Cotai Central
we are also especially proud of another accolade we n We celebrated the first anniversary of Southern Nevada’s our business and the expectations that are set for us by St. Regis® Macao, Cotai Central
received in 2018 – being named to Forbes’ annual list first mobile shower unit serving the homeless with our the guests who patronize our properties, the partners The Parisian Macao®
of America’s most respected employers. partner Clean the World and helped kick off the region’s and communities who choose to work with us and the Marina Bay Sands®
first comprehensive plan to end youth homelessness with
shareholders and investors who put financial faith in us
Nevada Partnership for Homeless Youth.
and expect a strong return.
4 5
CORPORATE SOCIAL RESPONSIBILITY PILLARS CORPORATE SOCIAL RESPONSIBILITY PROGRAMS
PEOPLE PLANET
We are dedicated to delivering an outstanding work We are committed to reducing our environmental impact
environment, built on a strong code of conduct and on the planet, and we are a leader in sustainable building
ethics that guide our people at every level of the development and resort operations. This dedication is
company. We provide exceptional benefits and a exemplified by our award-winning Sands ECO360 Global We are a catalyst for driving impact and inspiring We are committed to environmental responsibility
collaborative and inclusive culture, along with a strong Sustainability Program. Through strategic initiatives and change to make our communities better places to live by promoting sustainable development, reducing the
focus on the advancement and professional success of partnerships, we share this expertise to help advance and work. Sands Cares is Sands’ corporate giving and impact of our operations on the natural environment,
our Team Members. Our commitment to people extends sustainability practices in our communities. community engagement program. It delivers a cohesive as well as enhancing the comfort and well-being of our
beyond our walls to supporting aspiring hospitality corporate and property-level approach to solving guests and Team Members. Sands ECO360 is a global
industry professionals through a range of training problems and supporting important causes through sustainability strategy with the primary objective
opportunities and educational partnerships. issues and partner engagement, financial giving, to continuously improve our stewardship of the
Team Member volunteerism and in-kind donations environment. The strategy is aligned with the United
COMMUNITIES and support services. Nations Sustainable Development Goals, specifically
We are committed to making the communities we call focusing on areas most material to our operations
home better places to live, both with the significant (SDG6 Clean Water and Sanitation, SDG7 Affordable
economic contributions of our business and by helping and Clean Energy and SDG12 Responsible Consumption
improve the quality of life in our regions with strategic and Production).
investments that address social issues and improve
the community’s ability to respond to challenges. Our The mission of Project Protect is to protect, lead positive
charitable giving and community engagement program, change and provide lasting solutions for the communities
Sands Cares, guides our investments in four key areas: where we operate. Our goal is to ensure that we not only
community problem solving and collaboration, financial meet but exceed government regulations and lead the
giving, in-kind donations and Team Member volunteerism. industry in critical social issues including responsible
gaming, prevention of financial crimes and counter
trafficking. We are committed to creating and investing in
industry-leading policies and procedures that safeguard
our patrons, partners, Team Members and neighbors.
6 7
PEOPLE OUR COMMITMENT TO PEOPLE
2018 CSR AWARDS
In our quest to create a high-performance, people- CDP Climate Change and Water A List TEAM MEMBER ENGAGEMENT CORPORATE CONDUCT
centered culture, we adhere to our core company values We have established a firm foundation for a positive We have ingrained a Code of Business Conduct and Ethics
and a set of guiding principles that define our business Dow Jones Sustainability Indices (DJSI) working environment through an excellent compensation in all of our operations and engagements to ensure high
with respect to engaging our people, suppliers, business and benefits program that is among the top in our standards of ethical and moral behavior among our
Fortune “World’s Most Admired Companies”
partners and the industry as a whole. First and foremost, industry, initiatives that promote the health and safety of executives, Team Members, suppliers and contractors.
we strive to deliver a rewarding, supportive and America’s Best Employers by Forbes our workforce and extensive training and development We are committed to running the most compliant and
collaborative work environment that enables our Team opportunities through our Sands Academy Learning & regulatory-adherent business in the industry. To that end,
Members to realize their potential and advance in their Forbes Global 2000 Development Program. Sands Academy integrates best we have established a reporting mechanism through a
careers. To fulfill that promise, we provide outstanding practices and the most successful training programs for third-party to provide a secure and independent means
HRD Magazine Top HR Team 2018 (Marina Bay Sands)
benefits and promote an environment of equality implementation throughout our regions, creating a of confidential and anonymous reporting of any potential
and collaboration that rewards people based on their Building and Construction Authority Green Mark standard of excellence across the company. misconduct, and we prohibit retaliatory action against
performance and ensures equal opportunities for Platinum Award (Marina Bay Sands) anyone who responds in good faith.
growth and advancement among all Team Members. WORKPLACE EQUALITY, INTEGRATION
Asean Tourism Forum Asean Green Hotel Award AND COLLABORATION PROFESSIONAL ADVANCEMENT
Our unwavering dedication to the core values and 2018-2020 (Marina Bay Sands) Our commitment to ensuring an integrated and Our commitment to People extends to all professionals
principles of our company establishes and instills in collaborative workforce spans the recruitment, training working in the hospitality industry with our pledge
HROOT Human Resources Award
our people a high standard for responsible business Best HR Leaders in Greater China (Sands China Ltd.) and development of individuals of all experiences, ages, to promote the advancement of aspiring individuals
practices, a strong code of ethics and the mandate to cultural and racial backgrounds, sexual orientations, through a range of educational partnerships, grants and
practice integrity and fairness in our daily business HROOT Human Resources Award genders, gender identities, social classes, physical abilities leadership trainings. At the corporate level, we have a
dealings and procurement processes. Beyond the culture Best HR Teams in Greater China (Sands China Ltd.) or attributes, national origins and religious or ethical multi-year partnership with the University of Nevada,
of excellence, we have created within Sands, we are also beliefs. We extend that commitment to our external Las Vegas William F. Harrah College of Hotel Administration,
Macao Green Hotel Award
focused on being a driving force for the advancement engagements with a strong dedication to supplier and and all of our regions have engagements centered on
Platinum Award 2018 (The Venetian Macao)
of all people working in the hospitality industry partner diversity and by continually striving to patronize promoting excellence in the hospitality industry –
through a variety of university, leadership, professional U.S. Green Building Council (USGBC) Existing diverse businesses whenever possible to meet our from hosted visits and career fairs on our properties
development, educational and mentoring programs Buildings: Operations & Maintenance procurement needs. to mentoring, internships and other skills development
implemented in each of our regions. (ArtScience Museum, Marina Bay Sands) and learning programs.
8 PEOPLE PEOPLE 9
UNITED STATES UPWARD MOBILITY
INSPIRING TEAM MEMBERS DEVELOPING TEAM MEMBER TALENT Team Members to the various theories and practices of PROMOTING QUALITY IN THE ECOSYSTEM
To inspire Team Members to deliver memorable By cultivating a culture of growth, engagement and leadership, personal growth and career development. To engage every member of the supply chain in
experiences at our Integrated Resorts and because we learning, Sands is dedicated to delivering professional Nominated by their supervisors, 30 Team Members were upholding Sands’ standards for business ethics and
believe our people are our greatest asset and most development opportunities to help Team Members selected to undergo a 10-week intensive course to help commitment to quality, the company annually recognizes
important responsibility, our U.S. properties have advance. Through Sands Academy, the company’s them pave the way for future leadership roles within its valued partners through the Sands Supplier Excellence
established a variety of programs to ensure that Team learning and development program, Team Members the company. Awards at its resorts around the world. In 2018, the Sands
Members are appreciated, rewarded and motivated. have the opportunity to enhance their current skill sets, Supplier Excellence Awards in Las Vegas was highlighted
promote effective leadership and prepare for new roles SUPPORTING HOSPITALITY STUDENTS as a zero-waste event, managing areas of opportunity
A testament to our efforts, Sands was named on Forbes’ and responsibilities. Our U.S. properties also partner with universities across throughout the evening including signage, food waste,
annual list of “America’s Best Employers” for the second the nation to offer internships that enable hospitality compostable materials and sustainable table
consecutive year in 2018, highlighting our positive Sands Academy offers four different development tracks, students to view the inner workings of a leading centerpieces. JAIME MIRANDA
working environment, compensation program, staff depending on Team Member level and goals. The Enrich Integrated Resort company. In 2018, our Las Vegas
development opportunities and overall company image. program is available for all Team Members who wish to properties welcomed 15 students to a 10-week paid The Venetian Resort Team Member Jaime Miranda’s
enhance skills that can be used at home or work. These internship program, which placed them in departments journey through the hospitality industry is coupled
In striving to create an environment that supports include financial planning, resume writing and public based on their interests and college majors to work with endless learning opportunities, several
Team Members and recognizes their contributions, our speaking. All supervisors or managers who are looking on a major research project for innovations in gaming, promotions and a passion to serve guests and
Las Vegas and Bethlehem properties annually host the to improve their leadership skills are recommended to meetings and experiential travel. Nine of the interns make their experiences memorable. Starting out
Bravo Awards, honoring Team Members who truly go enroll in the Elevate series. Team Members in positions were offered positions with our company. as a front desk manager, Jaime had the privilege and
above and beyond to provide unmatched guest service. of director and above can participate in a series of responsibility to welcome guests, setting the tone for
Our properties have recognized more than 1,700 Bravo workshops and on-the-job missions focusing on Sands Bethlehem also hosted nine interns to work in eight their stay. She grew in her role, but in a way she didn’t
Award recipients in Las Vegas and more than 100 in professional and business development through Engage. different departments, ranging from human resources expect. Jaime transformed the client experience
Bethlehem since the program’s inception. In 2018, to cage operations. The students came from various from transactional to service oriented, propelling her
53 Team Members were awarded Bravo Awards at In 2018, Sands Academy expanded its academic business universities on the East Coast, including the University professional experience and paving the way for her
The Venetian Resort and 19 at Sands Bethlehem. series with a new program called Emerge, joining Enrich, of Scranton, Penn State and West Virginia University. current role as executive director of hotel operations.
Elevate and Engage. Emerge is an immersive program
designed to introduce high-potential non-supervisory “I could not be more thankful for the opportunities,
relationships and mentors I have had over my tenure,”
Miranda says. “I am so proud of all that we have
accomplished together.”
10 PEOPLE PEOPLE 11
REWARDING EXCELLENCE MACAO SINGAPORE PEOPLE CHAMPION
INSTILLING EXCELLENCE AND SUPPORTING LOCAL WORKFORCE DEVELOPMENT REWARDING TEAM MEMBER COMMITMENT Building on the company’s investment in training and
PROMOTING ADVANCEMENT In support of the city’s advancement as a world center The team at Marina Bay Sands has also created a strong development, Marina Bay Sands introduced Learning
In 2018 Sands China provided more than 1.72 million of tourism and leisure, Sands China spares no effort to culture of rewarding Team Members for their efforts to Leave in 2018. The innovative two-day incentive is
training hours for its Team Members. One key piece of promote local workforce development and is currently emulate the property’s values and deliver outstanding available to all 10,000 Team Members, enabling them
its career development approach is a series of training employing more than 19,000 local Team Members, who service to patrons and clients. Each year, the company to enroll in SkillsFuture courses related to language
programs developed in partnership with a range of make up more than 70 percent of its total workforce. recognizes Team Members who deliver a positive impact and communication, service excellence and information
educational institutions. For example, Sands China to their departments or contribute to the company’s technology. In addition, Team Members were able to
With a number of career development programs
launched a one-year Diploma Program in Business overall service enhancement, productivity and results take paid leave to attend courses. Over the last five years,
including “My Way,” the first large-scale horizontal career
Management with the University of Macau and a series in the Best of the Best awards. In 2018, the company Marina Bay Sands has invested nearly $9 million on
development initiative of its kind in Macao, the company
of business and management courses conducted by honored 30 Team Members at the ceremony. training initiatives, ranging from learning sponsorships
has provided horizontal career mobility opportunities
their lecturers with Macau Polytechnic Institute. and e-learning courses to internal certification programs.
to more than 2,000 Team Members by equipping them
CYNTHIA MOK INVESTING IN PEOPLE DEVELOPMENT CHAN YIT FOON (bottom left)
with a diverse integrated resort skill set.
Cynthia Mok, a Premium Mass Services Manager at Enabled by this commitment to Team Member Marina Bay Sands also supports continuing education for HONORING A LEGACY OF ADVANCEMENT
Chan Yit Foon, senior vice president of human
Sands China, was a Best Leadership Award winner development, since its inception, Sands China has Also, to nurture local middle management, Sands China the success of its Team Members through IGNITE, which For late executive chef Christopher Christie, nurturing
resources, plays a vital role in developing programs
in the 2018 Because We Care Team Member Awards. offered more than 18,000 promotions, involving 10,000 has collaborated with the Institute for Tourism Studies to stands for Identify, Generate, Navigate, Initiate, Transform the talents of young chefs was an area close to his heart.
for talent management and Team Member
According to her colleagues and supervisors, she is a Team Members. deliver a 24-month career development program offering and Evaluate. Since 2017, IGNITE has offered Team Under Chef Christie, 192 students from the At-Sunrice
engagement for Marina Bay Sands' workforce of
passionate, proactive, helpful and responsible leader, professional training courses and horizontal work Members a flexible tool set for continuous improvement GlobalChef Academy (At-Sunrice) spanning more than
more than 10,000 people. With 22 years of human
thinking of ways for the team to simplify procedures AWARDS AND ACCOLADES experience in hospitality management for integrated in their positions. The program equips them with the countries have trained in Marina Bay Sands’ restaurants.
resources experience, Yit Foon is most pleased
for easy understanding and efficiency. Her initiative Sands China established the Because We Care Awards, resorts. In addition, the “Fast Track Supervisor and mindset to believe they can get better at their jobs by This past year, At-Sunrice began honoring his legacy
with Marina Bay Sands’ focus on diversity and
to honor Team Members for being exemplary examples Managerial Programs” provide intensive training in which challenging the status quo, while cultivating skills to of mentorship and talent advancement through an
in creating a training course for the team to serve opportunities for Team Members to excel. Yit Foon
of its four cultural values: conducting business with local graduates work full-time and reach supervisory or harness their creativity to affect and manage change in annual scholarship in his name. The first recipient was
guests with ease was found very useful and has now and her team continue learning about different
friendliness, demonstrating professionalism, actively Assistant Manager-level positions within 4-18 months. the workplace. Finally, the program provides a toolkit for Lopen Namgay Tenzin, a Bhutanese monk who heads
been included in the department’s training for new generations of people to gain insights for programs
team members. listening and operating as one team. In 2018, Sands problem-solving, helping Team Members identify root the Phajoding Monastery in Bhutan, a refuge for
Along with 130 internship opportunities, Sands China began and policies to future-proof the property’s Team
China awarded 42 Because We Care awards. causes and create innovative solutions. underprivileged and orphaned boys.
offering the “Career Experience Opportunities” program Member offerings.
“I have been working in Premium Mass Services in 2018 for students to gain comprehensive on-the-job
for six years and what I have learned and received From 2016 to 2018 Sands China has honored more than
training on a longer-term yet flexible-time basis. Graduates
is far beyond my expectations,” says Mok. “Thanks 8,500 Team Members for 10 years of service, thereby
can also join the Integrated Resort Business Analyst
to my department I am able to grow, to try, to affirming its efforts to build a strong Team Member
Development Program, a first-of-its-kind initiative that
develop and to shine. I am delighted that my culture through advancement and recognition.
combines the employment needs of the millennial
efforts are recognized.” generation with the developmental trends in the data
analysis industry. Participants can become Senior Analysts
12 PEOPLE PEOPLE 13
upon completion of the programme.
COMMUNITIES OUR COMMITMENT TO COMMUNITIES
Our corporate headquarters and the regions where we INVESTING IN LOCAL COMMUNITIES HUNGER AND HOMELESSNESS PRODUCTIVITY AND EMPLOYMENT
have properties aren’t just places of business. They are Beyond our economic contributions, Sands is a Sands and its Team Members deliver a variety of One of our primary goals is to help build a productive
the places we call home. committed corporate partner in all of our communities, resources to help people who are struggling to find workforce in our local regions, as well as support
guided by our global corporate giving and community the basic necessities of food and shelter. Throughout endeavors that help people with special needs become
Sands is committed to making each one of our homes engagement program, Sands Cares. Through Sands Cares, our regions, Sands Team Members volunteer at food employable through job training. We’ve held a variety
a better place to live. Not only are we a major economic we align problem-solving, community partnerships, banks and pantries and serve meals in shelters and soup of career workshops at our properties, as well as helped
contributor to these regions by spurring tourism, jobs financial giving, in-kind donations and volunteer kitchens, and each of our properties has created local people become job-ready through skills programs and
and tax revenue, we are also a committed catalyst for engagements with causes and issues that are authentic partnerships to divert excess food to people in need. gifts of clothing for interviews and jobs.
addressing social issues and helping improve quality to our company as a major developer and operator of At our corporate headquarters in Las Vegas, Sands Cares
of life. Integrated Resorts. provides both critical funding and volunteer support for DISASTER RELIEF AND COMMUNITY PREPAREDNESS
programs and projects that address youth homelessness, When disaster strikes in our local communities, we
IMPACTING LOCAL COMMUNITIES Our primary focus is to support issues that promote along with targeted strategies to end homelessness in galvanize our resources to help. From providing critical
Our properties deliver significant economic impact to the community’s overall livability. Initiatives include Southern Nevada. funding to propel relief efforts to mobilizing with
local communities. According to our most recent impact strengthening education and mentoring opportunities immediate resources of shelter, water, food, medical
study, Sands properties in the United States, Macao and to promote individual advancement and a solid EDUCATION AND EDUCATIONAL MENTORING supplies and other necessities, we are entrenched in
Singapore had a combined annual contribution of $21.8 workforce, helping people become more employable A strong educational system is a key factor in building a helping our communities recover from unexpected
billion to our host cities’ gross domestic products (GDPs), and productive through skills-based programs and thriving community, and Sands has undertaken a variety impact and devastation.
with a contribution of $5.6 billion in taxes and 241,000 opportunities, improving the region’s overall foundation of initiatives around the world to promote education
direct, indirect and induced jobs. Our annual procurement by solving chronic issues such as homelessness and and schools. Our primary emphasis is on school
spend totaled $2.1 billion with 80-90 percent spent hunger and being a major resource when disasters occur partnerships and mentoring in our local communities–
through local businesses in the host country. in our home countries. from providing Team Member volunteers to read to
students to orchestrating school supply drives, creating
adopt-a-school school partnerships, delivering computer
skills training and hosting events to expose students to
potential careers in the hospitality industry.
14 COMMUNITIES COMMUNITIES 15
CORPORATE JAMEEL MILLIGAN
In our corporate headquarters of Las Vegas, Sands Cares Youth Homelessness Summit The Sands Cares Fresh Start Mobile Showers Powered Accelerator Program, joining the Marty Hennessy
is focused on two primary initiatives to make our Our largest effort around reducing the incidence of by Clean the World celebrated its first year in service, Inspiring Foundation (ICF) as our two members. Both
community a better place to live: youth homelessness is the Southern Nevada Youth offering mobile showers for individuals experiencing organizations were highlighted and benefited from ticket
Homelessness Summit, which we annually host, or at-risk for homelessness in Southern Nevada. In the sales at Sands Cares INSPIRE, the major fundraising event
DISASTER RELIEF AND COMMUNITY PREPAREDNESS underwrite and founded with Nevada Partnership for first year, Fresh Start provided more than 7,500 showers, for the Sands Cares Accelerator Program. The 2018
We mobilize to deliver immediate relief in times of Homeless Youth (NPHY). In 2018, we helped NPHY, along servicing more than 5,100 clients. concert featured GRAMMY Award-winning artist Jason
emergencies, as well as help our communities prepare with city, county, and community leaders, unveil the Mraz and raised more than $200,000 to support the
Finally, Sands co-founded the Policy Council on
for disaster situations on an ongoing basis. In 2018, we region’s first official plan to end youth homelessness two nonprofit organizations in their missions to serve
Homelessness with Nevada Homeless Alliance to
hosted our annual global Team Member Hygiene Kit Build at the second annual Summit, culminating a yearlong at-risk youth in Southern Nevada. Beyond the fundraising
advocate for local and state policy changes that support
with Clean the World to assemble 80,000 hygiene kits for community collaboration to build a comprehensive impact, both NPHY and ICF credited INSPIRE with giving
solutions for homelessness.
vulnerable populations. In Las Vegas, we expanded the plan to ensure homelessness among unaccompanied their youth opportunities for new experiences, exposing
build beyond the 15,000 hygiene kits for homelessness youth is rare, brief and one-time. the organizations to new donors and helping them Looking for change, Jameel Milligan moved from
DRIVING IMPACT, INSPIRING CHANGE
organizations with Clean the World to also add 20,000 increase awareness about their impact and services to Philadelphia to Las Vegas, where he was certain he’d
At the corporate level, we also have developed two
community preparedness kits for the American Red Other Homelessness Initiatives the community. have no problem finding a job at one of the many
programs that honor the entrepreneurial and philanthropic
Cross of Southern Nevada to assist victims of home fires Beyond our focus on youth homelessness, we support resorts. With the process for work permits taking
spirit of our founder, chairman and CEO Sheldon Adelson:
and other disasters. The Las Vegas kit build also included several initiatives that have been developed to months to obtain, he found himself in a situation
a blood drive. significantly reduce homelessness in Southern Nevada. he didn’t expect – homeless and unable to work.
In 2018, Sands became the inaugural corporate funding Accelerating Nonprofit Organization Success
Milligan came upon the Sands Cares Fresh Start
YOUTH HOMELESSNESS AND TARGETED partner for Built for Zero, Southern Nevada’s Permanent The Sands Cares Accelerator Program allows us to
Mobile Showers by chance and didn’t miss a shower
INITIATIVES TO END HOMELESSNESS Supportive Housing Campaign. Southern Nevada is one make longer-term investments promising nonprofit
on the unit’s regular rotation. Not only was Milligan
Sands has made addressing youth homelessness in its of 70 communities across the country participating in the organizations that have the potential to expand service
a familiar face, he would often volunteer his time
corporate headquarters a primary focus, along with Built for Zero effort. We also teamed with local veterans’ and grow in size with the resources of a committed
helping the Fresh Start team with the unit. Shortly after,
support for targeted initiatives that can greatly impact homeless services provider, Veterans Village, to fund corporate catalyst. Accelerator members enter the
Clean the World offered Milligan a job assisting with
the overall incidence of homelessness in our community. The Village by Sands Cares, a neighborhood of new program for three years and receive funding, in-kind
the operation of the mobile unit. In just a few short
Our strategy is to leverage our role as a business leader and fully furnished container homes to house veterans. services, mentoring, volunteer support and other support
months, he was able to move into his own apartment.
to be a catalyst for change around three areas: delivering to help them increase their capacity and capabilities to be
immediate relief, helping drive long-term solutions and a more effective nonprofit organization.
advocating for awareness and change. In 2018, we welcomed NPHY into the Sands Cares
16 COMMUNITIES COMMUNITIES 17
UNITED STATES
Honoring Team Member Volunteerism Throughout the world, our properties are making their Food and Toy Drives
The Sheldon G. and Dr. Miriam Adelson Citizenship 2018 SHELDON G. & DR. MIRIAM local communities better places to live. Las Vegas properties participated in Three Square’s Bag
Awards were created to honor the Adelson family’s ADELSON CITIZENSHIP AWARD WINNER Childhood Hunger Campaign with a food drive that
long-standing commitment to philanthropy and the Wu Yee Mei In 2018, the Las Vegas properties were recognized for netted 1,440 pounds of food and more than $5,500 in
legacy of giving that they have instilled in the company. their community service work through Sands Cares Team Member donations, supported by an additional
The awards recognize Team Members who have 2018 SANDS CARES with the Governor’s Points of Light Award, the highest financial match from Sands Cares. Through these efforts,
demonstrated a dedication to giving back to their HEROES OF THE YEAR honor bestowed for volunteerism in Nevada. Sands Cares more than 34,000 meals were provided to local children
local communities and important causes. Bethlehem was honored in the Corporate and Business Volunteer in need.
Donato Mercuri Program, embodying the strength and unity of Nevadans
In 2018, we honored 12 finalists as Sands Cares Heroes Dorothea Portera serving as points of light in their communities. In addition, The Venetian Resort/Sands Cares was again
of the Year who were chosen by executives in their Sergio Duarte the title sponsor of the annual toy drive hosted by local
respective regions and honored at the annual award HUNGER AND HOMELESSNESS Las Vegas radio station program, The Chet Buchanan
celebration in Las Vegas with the Adelsons. At the event, Las Vegas Our U.S. properties are leveraging their assets and Team Show at 98.5 KLUC – one of Las Vegas’ largest community
May Wu Yee Mei of The Venetian Macao was presented Dana Beatty Member spirit to support people in poverty situations: events. Team Members gathered two 18-foot trucks full
with the overall global citizenship award by Mr. and Rachel Conner of toys and bikes, and Sands Cares contributed $25,000
Dr. Adelson. Wesley Garcia Product Donations to the drive. Donations were distributed by HELP of
Aiming to practice more sustainable operations, Sands Southern Nevada to 88 social service agencies across
Macao Bethlehem has established a program to repurpose and the Las Vegas Valley and benefited thousands of families
Amy Wong Se Ngan redistribute excess products used in its hotel rooms to in need.
Lourdes Mia Cabalida underprivileged populations. This past year, more than
Wu Yee Mei 10,000 pieces, including sheet sets, blankets, comforters
and towels and toilet paper rolls, were donated to
Singapore The Hispanic Center of the Lehigh Valley, Victory House,
Andrew Kong New Creation UCC/Simple Quilts and the Community
Jaybeth Gonzalez Action Committee of the Lehigh Valley.
Susan Ng
18 COMMUNITIES COMMUNITIES 19SPEARHEADING COMMUNITY IMPACT
Guest Volunteerism & Team Building Literacy Programs COMMUNITY EVENTS & PARTNERSHIPS Southside Cleanup
Not only does the company encourage Team Member Both U.S. properties make time to support local students, Our U.S. properties also support a variety of events and For the past 10 years, Sands Bethlehem Team Members
volunteerism to support people in need, we offer and on Dr. Seuss’s birthday as part of Read Across organizations that have become ingrained in the fabric have volunteered at the Southside Clean Up Day in
opportunities to our meeting and event clients to do the America, Team Members volunteered time reading their of our communities: collaboration with the City of Bethlehem’s Parks and
same. This past year, Sands Bethlehem worked with the favorite Dr. Seuss stories at local elementary schools. Recreation Department. More than 20 Team Members
Bacardi Group to create community service activity as Mondays Dark put on their work gloves and brought out their rakes
a team-building event for the company’s 60 employees School Gardens This variety show features an eclectic cast of guests, to help clear debris and shrubbery. Part of the clean-
during its two-day meeting on property. Bacardi Group Sands Cares and Green Our Planet partnered for the great including stars from Hollywood and the Las Vegas Strip, up route included the Greenway area and its walking
employees participated in a hygiene kit build to benefit garden build in Las Vegas, the largest school garden build musical acts, comedians, athletes and celebrity chefs, path that is visited regularly. The Greenway serves as an
veterans, women and children and built 500 hygiene in the nation. With more than 600 volunteers and 1,800 for 90 minutes of conversation and entertainment. The exercise path for many in the community, including Team
kits that were donated to the Victory House, YWCA volunteer hours donated in a single morning, 12 gardens show’s mission is to raise $10,000 per performance for Members who use this pathway on their walk to work.
of Bethlehem and Donegan Elementary School. were completed across the Las Vegas Valley. a rotating roster of Las Vegas charities. Sands Cares SUSAN STACHOWSKI (left)
donated $50,000 to help fund operating costs for the Sands Bethlehem’s corporate social responsibility
EDUCATION next two years, ensuring 100 percent of funds raised manager Susan Stachowski works hard to ensure all
Promoting educational opportunities ensures the at each performance can go to local charities. Team Members can donate their time, no matter what
livability of our communities. In 2018, our U.S. properties shift they work. Through unwavering Team Member
supported a variety of programs in the area of education Opportunity Village support, Stachowski and Sands Bethlehem support
and mentoring: Opportunity Village, an organization that gives people numerous organizations to make a huge impact on
with all levels of disabilities the chance to lead a life that the community’s needs.
Adopt-a-school had been previously unattainable, annually hosts the
In 2018, Sands Cares adopted its first school in Las Vegas, Santa Run with Sands Cares as its largest corporate team. “Sands Bethlehem might be small, but we are mighty,”
Helen Herr Elementary School, in partnership with A long-time Sands partner, Opportunity Village has also Stachowski says. “I have a Team Member committee
nonprofits Spread The Word Nevada (STWN) and Green hosted property interns to volunteer at the organization’s with representation from all shifts and departments.
Our Planet. With a $50,000 donation, Sands Cares’ thrift shop, and our Sands Academy Emerge trainees Everyone takes individual tasks and brainstorms
funding books and literacy programs for more than toured and volunteered at Opportunity Village’s creative ideas for our wonderful events.”
800 students through 2020. Employment Resource Campus, assisting clients with
work projects.
20 COMMUNITIES COMMUNITIES 21LEAD AMBASSADOR MACAO SINGAPORE INSPIRED VOLUNTEERISM
The pride of community engagement efforts in Macao is CHARITY WALK SANDS FOR SINGAPORE To offer the families some respite, Marina Bay Sands
the Sands Cares Ambassador program – the company’s Sands China hosted its first charity “fun walk” with The Marina Bay Sands annual charity festival serves as hosted 10 families at a special preview of the Singapore
dedicated squad of more than 3,300 Team Members from partner Macau IC2 to raise awareness of the well-being the signature event of the property's award-winning National Day’s fireworks. Together with Team Member
all Sands China Ltd. properties – who volunteer their time of people with intellectual disabilities and promote green CSR program, an initiative of Sands Cares. The festival volunteers, the families enjoyed the spectacular display
to contribute to the overall positive wellness of the local travel. More than 50 Sands Cares Ambassadors joined engages Team Members and puts a spotlight on local of the fireworks at 200 meters above ground, on the
community. One of the largest volunteer teams in Macao, 35 associations and 350 participants, encouraging more nonprofit organizations with a week-long series of events property’s iconic SkyPark Observation deck.
Sands Cares Ambassadors completed more than 400 social interaction with disabled people to foster that raised more than $2.5 million in 2018 for more than
activities, donating over 100,000 hours of volunteer time a harmonious living environment. 50 charities. AN INSIDER LOOK AT AN INTEGRATED RESORT
since its establishment in 2009. Attractions and ArtScience Museum teams mentored 30
DISASTER RECOVERY This past year, the festival focused on deepening the teens for a two-week period, giving the youth a hands-on
Sands Cares Ambassador efforts in 2018 include: When Typhoon Mangkhut hit the Macao community property’s impact on the local community and providing opportunity to experience working life in the hospitality
in September 2018, Sands China and Sands Cares the underprivileged with ways to showcase their skills industry. The two-week work attachment was part of a
ANNIE LAM BRANDON CHEONG
MACAU HOLY HOUSE OF MERCY Ambassadors took on significant roles in helping alleviate and talents. For the first time, the festival featured a character and leadership program catered specially for
Sands China corporate social responsibility manager More than 30 Ambassadors distributed 350 food hampers, its impact. Before the storm hit, Ambassadors visited lineup of activities and offerings co-created with local youth from families receiving financial assistance. Brandon Cheong, shift manager, Loyalty Club at
Annie Lam helped introduce CSR initiatives in Macao including rice, noodles, biscuits, canned food, cooking live-alone elderly and disabled members of the Peng charities, social enterprises and beneficiaries. Since 2013, Marina Bay Sands, began volunteering while in
and guides Sands Cares Ambassadors in supporting oil, hygiene items and more to disadvantaged families On Tung Tele-Assistance program to tape windows and Sands for Singapore has raised more than $16 million for The property also hosted APSN, Metta School, Bizlink school at a local animal shelter after being inspired
meaningful opportunities to serve their community. at the Welfare Shop. Since 2013, the company has provide bottled water and food. Ambassadors returned a range of organizations focusing on education, special Centre and At-Sunrice GlobalChef Academy for a day by United Nations Messenger of Peace, Dame Jane
By engaging key stakeholders in government, distributed more than 1,800 food hampers and donated after the storm to help with household repairs and other needs and art awareness. to visit the property’s warehouse. Each organization Goodall. Her example sparked a lifelong commitment
local industries and major charitable organizations, more than $25,000. needs. Ambassadors also helped clean up Hac Sa Beach also was able to choose from a large pool of glassware, to volunteerism because Brandon believes in giving
Lam says the company can capture insights about and worked with Caritas Macau to deliver meal boxes HELPING SINGAPOREANS IN NEED pots, cutlery and other useful items from the food and a voice to people who cannot speak for themselves.
emerging social and environmental issues. Through MACAU SPECIAL OLYMPICS prepared by Sands China for residents of the Elderly In 2018, Marina Bay Sands donated Smore than $115,000 beverage department to help their organizations reduce He has devoted time volunteering and fundraising
these efforts, she is now running one of the region’s International sports icon David Beckham kicked off Centre at Illa Verde. to a Transitional Shelter Program, managed by AWWA, costs and supplement training programs. for Save Our Street Dogs (SOSD) and Voice for
largest volunteer teams. the first Light the Night Run charity vertical race by a local non-profit that helps families and elderly Animals (VFA).
accompanying 30 Macau Special Olympic athletes with Singaporeans in need. The funds supported up to 50
“I am so glad that I can be one of the tools of the Ambassadors as they made their way through a 30-story families who have lost their homes due to financial and He is guided to give back by a favorite Dame Goodall
company - a ‘social radar’ - while also running one climb up The Parisian Macao tower stairs. The inaugural domestic difficulties. Besides offering a temporary home, quote: ”What you do makes a difference, and you have
of the largest volunteer teams,” Lam says. charity race’s challenge was to climb 750 steps to the AWWA also provides counselling services for families and to decide what kind of difference you want to make.”
finish line of the tower’s 37th floor observation deck. Race job referrals for adults.
registration fees benefited the Macau Special Olympics.
22 COMMUNITIES COMMUNITIES 23PLANET OUR COMMITMENT TO THE PLANET
Through our global sustainability program, Sands In response to stakeholder feedback and changing GREEN BUILDINGS GREEN MEETINGS AND EVENTS
ECO360, Las Vegas Sands works diligently to reduce our expectations, Las Vegas Sands has also updated its focus Our goal is to develop resorts that become favorite With a few simple steps, we can help transform an event
properties' impact on the planet. Operating a sustainable to include new program elements. We have expanded destinations and create everlasting memories for our into a sustainable gathering. Many of our facilities have
business means focusing on the areas where we have our Green Meetings pillar to include events and can now guests. At the same time, we also focus our development been awarded third-party environmental certification,
the greatest impact and where we can make meaningful offer additional environmentally conscious options to our with the utmost respect for our host communities by providing a robust foundation for a successful sustainable
improvement through investments, partnerships and meetings and convention clients in other venues such designing new properties, remodels and renovations, meeting. Our customizable program offers our clients
scalable solutions. as the ArtScience Museum, theaters and arenas. Greater with high performance and sustainability in mind. a variety of options to help them attain their event’s
emphasis has also been placed on wellness-focused From hydrogen fuel cells for forklifts to bio-gas waste specific sustainability goals, including incorporating
Our global sustainability strategy is built around four key amenities, allowing guests to maintain their active and energy projects, new pilot technologies are volunteer experiences with nonprofit organizations, as
pillars: Green Buildings, Environmentally Responsible lifestyle while traveling. constantly studied as we seek out ways to fine-tune well as offerings to help meeting attendees maintain their
Operations, Green Meetings and Events and Stakeholder our existing operations. healthy nutrition routines and stress-reduction activities.
Engagement. While these pillars remain the core of Sands
ECO360, Las Vegas Sands has enhanced its sustainability ENVIRONMENTALLY RESPONSIBLE OPERATIONS STAKEHOLDER ENGAGEMENT
program in the last two years around two guiding We take great measures to balance impeccable service Collaborating with our stakeholders, we can make
principles to set goals for our performance over the next delivery with efforts to reduce resource use. Our approach meaningful differences. We work with Team Members to
five years: The United Nations’ Sustainable Development is focused on strategically selected energy, water and develop an appreciation for the planet’s finite resources
Goals (SDGs) and science-based targets methodology. operational efficiency projects. Managing Integrated through environmental campaigns and educational
The company’s current performance targets address Resorts also comes with the complexities of an evolving events. We also develop diverse external partnerships to
SDG metrics for emissions reduction (SDG7), water waste stream. While waste prevention is our ultimate support sustainability challenges and produce previously
conservation (SDG6) and waste management (SDG12), goal, the scale and scope of our business requires a unimagined solutions. Our strategic partnerships are
all supported by a commitment to one million Sands comprehensive program that ensures waste is minimized aimed at creating transformational change in the regions
ECO360 actions by 2020. upstream as well as diverted downstream. Finally, we and locales in which we operate.
are managing our global supply chain and procurement
practices to focus on three key objectives: conserving
natural resources, materials and energy; increasing
recyclability and recycled content of purchased goods;
and reducing toxicity and harmful chemicals.
24 PLANET PLANET 25GREEN LEADER
CERTIFIED IN PLATINUM AND GOLD RESPONSIBLE CONSUMPTION Food Waste Digester We also work with our clients to incorporate green
Joining The Venetian Resort and Sands Expo in As part of Sands ECO360’s efforts to focus on the United In Team Member dining rooms at Macao properties, meeting initiatives into their events. For example, Sands
Las Vegas, Marina Bay Sands’ ArtScience Museum Nations SDG related to responsible consumption leftover food is disposed into a food waste digestion client IMEX partners with our properties globally and
attained the prestigious LEED® (Leadership in Energy and production, Marina Bay Sands and Sands Macao machine, which ensures 100 percent of leftover food has implemented several sustainable initiatives such as
and Environmental Design) certification in 2018, restaurants have adopted sustainable practices for their doesn’t end up in landfills. straw-less drinks, plastic-free catering and fairly-traded
achieving gold status under the Existing Buildings: menus, décor and other operations. For example, the sustainable decaf coffee offerings. During the 2018
Operations & Maintenance rating system. In becoming “Sands Dining Sensations – Spring Organic Delights” Responsible Consumption Week IMEX North America Annual Show at the Sands Expo and
the first museum in the Asia Pacific region to obtain LEED was launched in 2018 as a seasonal menu that focused Nearly 4,600 Team Members in Las Vegas participated Convention Center, our team worked with the organization
certification, the museum excelled in the areas of water, on healthier options, including produce sourced from in a week of activities ranging from going straw-less to to donate show materials, rescued meals and badge-back
energy, waste management and sustainable purchasing. organic farms in China. In addition, Rise Restaurant at using linen napkins and learning how to cook sustainably lanyards to local organizations, with 93 percent of the
Key environmental features include natural daylight Marina Bay Sands underwent a restaurant revamp with with a Zero Waste Cooking Demo. show’s waste diverted away from landfills.
LORRAINE KALAYANAPRAPRUIT illuminating museum interiors, as well as integration environmentally-friendly practices being incorporated
of a rainwater harvesting system into the building. into almost every aspect of operations, from procurement SUSTAINABLE MEETINGS
COMMUNITY ENGAGEMENT
Facilities and sustainability manager at Sands Expo in through sustainable suppliers to use of recycled materials From food served to event materials, meetings and
When local second-grade student Benji Bach reached out
Las Vegas, Lorraine Kalayanaprapruit, focuses on ways The Venetian Macao also received sustainability in table settings. conventions can produce massive amounts of waste, and
to The Venetian Resort Las Vegas, he was on a quest to
to reduce waste while educating Team Members recognition in 2018 as the recipient of the Macao Green Sands has developed a variety of initiatives to lessen the
save the environment. After reading about plastic bags
about recycling. After each show, Kalayanaprapruit Hotel Platinum Award. The first hotel in Macao to earn With more than 50,000 Team Members across the globe, impact. Marina Bay Sands trains Team Members in waste
floating in the ocean and harming sea life, he wanted to
walks the floor with the cleaning team to find new the newly established Platinum recognition, The Venetian Sands is also working with Team Members to instill management practices including separation, measurement
make a difference. Admiring the work of Pranav Jampani,
and efficient ways to divert as much waste as possible. Macao excelled in the areas of reducing waste, providing practices for responsible consumption, including: and disposal. At Sands Expo and The Venetian Resort
director of sustainability at The Venetian, Bach sought his
electric vehicle parking spaces and charging stations Las Vegas, Team Members have found innovative
assistance to help reduce the use of plastic bags by his
“It’s a privilege to do this,” Kalayanaprapruit says. for Team Members and guests, offering an eco-friendly Annual Global Clean Plate Challenge solutions for waste, such as donating leftover signs
fellow classmates. The sustainability team responded
“We have Team Members loading trucks and mattress replacement program, monitoring the During this annual event, Sands encourages Team to the Teacher’s Exchange program for school projects,
and donated nearly 500 reusable cotton shopping bags
delivering items, as well as partners coming to pick environmental performance of shuttle buses, establishing Members to be conservative with their food quantities, art displays and props. Leftover vinyl signage is sent
to his school.
up items for donation. It’s great to know that the right a management plan for reducing food waste and which resulted in nearly 130,000 empty plates in dining to a local company to repurpose the material into
person receives what we donate at their time of need.” carrying out regular carbon audits to identify areas rooms across the globe. multipurpose handbags.
For a complete review of our environmental performance
of improvement.
in 2018, please see the Sands ECO360 annual report.
26 PLANET PLANET 27You can also read
