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Corporate Social Responsibility Report 2016
Walgreens Boots Alliance is
the first global pharmacy-led, health
and wellbeing enterprise. Our purpose
is to help people across the world lead
healthier and happier lives.
Our 2016 Corporate Social Responsibility Report covers the fiscal year that ended
31 August 2016.
In this year’s report:
Overview Marketplace
28
Introduction.. .................................................. 1
Our CSR goals.............................................. 2
Our vision, purpose and values.. ............... 3
Our approach to CSR.................................. 4
Contributing to the United Nations
Sustainable Development Goals.............. 6
Transparency. . .......................................... 30
Our impact.................................................... 8 Ethical Sourcing.. ..................................... 30
About our Company.................................. 10 External Stakeholders. . .......................... 31
Stakeholder engagement........................ 12 Workplace
Community
32
14
Employee Health and Wellbeing......... 34
Equal Opportunities............................... 36
Health and Wellbeing. . ............................ 16 Health and Safety.................................... 37
Young People............................................ 17
Cancer Programs. . .................................... 20 About this report....................................... 38
Data management process.. ............... 38
Environment Data............................................................. 38
22
Community data.. .................................. 38
Environment data.. ................................ 39
Workplace data..................................... 39
Corporate governance.. ........................... 40
Our code of ethics................................ 40
GRI content index...................................... 41
Assurance report....................................... 42
Energy........................................................ 24
Waste. . ........................................................ 26 Legal notice and basis of preparation. . .. 43
Deforestation........................................... 27
Introduction
overview
Community
Walgreens Boots Alliance was honored with the
United Nations Foundation’s Global Leadership
Award in 2016, recognizing our ongoing
commitment to Corporate Social Responsibility.
Environment
Stefano Pessina (l), James Skinner (r)
Driving socially responsible business growth
around the world
Marketplace
Walgreens Boots Alliance is privileged to Colleagues in both our legacy companies Through proactive support of our
care for people and communities around have long pursued local CSR initiatives colleagues’ personal health and wellbeing
the world as we deliver our vision to be linked to the nature of our businesses. and by providing equal opportunities
the first choice for pharmacy, wellbeing In our first full fiscal year as a combined for everyone, we are building a culture
and beauty. global Company, we focused on the CSR of looking after our people. This means
work that prioritizes our communities, that we are even more engaged to better
Our commitment to Corporate Social
environment, marketplace and workplace. serve our customers.
Workplace
Responsibility (CSR) is embedded in our
Our global reach means we can drive
drive to operate both a sustainable and We thank all of our employees for acting
large-scale initiatives and replicate
profitable enterprise. Advancing our locally to help people across the world
successful programs around the world
environmental, social and governance lead healthier and happier lives.
while collaborating with key stakeholders.
performance involves many aspects
of our Company, builds trust in our We strive to be global leaders in
James Skinner
brands and lies at the core of our supporting people and the planet and
Executive Chairman
everyday work to support healthy living. to innovate in the face of the long-
Walgreens Boots Alliance, Inc.
term challenges for all businesses due
to environmental change and global
population growth. To set CSR targets Stefano Pessina
for the future we have developed internal Executive Vice Chairman and
procedures for gathering data and Chief Executive Officer
reporting performance. For fiscal 2016 Walgreens Boots Alliance, Inc.
we collected data across our enterprise
on community contributions, carbon
emissions, energy use, waste disposal, 16 February 2017
employee retention and employee
gender. These externally assured metrics,
published in this report, will serve as the
baseline for evaluating our progress in
these areas.
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 1
Our CSR goals
Delivering a CSR program that makes
us proud
In the past year, I was often reminded In our first full fiscal year as a combined The United Nations Foundation
of how much this Company inspires me. Company we strengthened our existing recognized our ongoing commitment
I witnessed first-hand many examples activities by increasing the scale of our to CSR, honoring us in October 2016
of local initiatives from our businesses impact and sharing best practices. We with its Global Leadership Award. The
around the globe that demonstrate how expanded successful local initiatives – for foundation cited our commitment to the
CSR activities are truly embedded in example our U.S. stores raised $20 million U.N.’s recently published Sustainable
our work. These initiatives take on even in fiscal 2016 for Red Nose Day, more Development Goals through the Get
greater significance as part of our CSR than double the amount raised in the a Shot. Give a Shot. campaign, which
strategy, through which we prioritize previous year. helped provide life-saving vaccines to
our responsibility to the community, more than 15 million children worldwide
As committed global citizens we choose
environmental protection, doing business over the past three years.
to aim high, and have set challenging
fairly and treating our people with respect
goals in 12 areas connected to our By remaining dedicated to causes, we
and dignity.
business activities, including helping have made a substantial impact in the
I had the privilege of visiting our to fight cancer, reducing waste and area of cancer research. An example is the
distribution center in Windsor, energy consumption, driving ethical partnership dating to 2011 with the EORTC
Connecticut, USA, where specialized sourcing practices and promoting equal Cancer Research Fund to support the
workstations address the needs of opportunities throughout the Company. first pan-European Biobank for colorectal
employees with disabilities. I felt proud cancer. We continue to raise funds for
We aspire to be a standout global CSR
of Walgreens Boots Alliance’s long-term EORTC through numerous employee-led
company; I am pleased to report that
commitment to creating job opportunities events. By the end of fiscal 2016, 1,100
in fiscal 2016 we achieved important
for people of all abilities. At an EnergyCare patients from 11 European countries had
milestones such as providing life-changing
event at our Nottingham support office enrolled in the biobank, a unique platform
vitamins to nearly 100 million children and
I learned more about how we encourage to develop personalized treatments.
mothers in at-risk populations through our
energy efficiency consciousness in our
support of Vitamin Angels, harmonizing From my heart, I want to take this
teams. I was touched by the passion our
our ethical sourcing policies and piloting a opportunity to thank our employees,
colleagues show for social, healthcare
zero waste to landfill distribution center in suppliers and partners for showing they
and environmental issues.
the USA. care, by supporting and delivering a
CSR program that makes us proud.
Ornella Barra
Co-Chief Operating Officer
Walgreens Boots Alliance, Inc.
Leader of Corporate Social Responsibility
16 February 2017
2 Walgreens Boots Alliance Corporate Social Responsibility Report 2016
Our vision, purpose and values
overview
Our vision
Be the first choice for pharmacy, wellbeing and
beauty – caring for people and communities around
Community
the world
Our purpose
Environment
We help people across the world lead healthier and
happier lives
Marketplace
Our values
Walgreens Boots Alliance takes seriously its aim of
inspiring a healthier and happier world, as reflected in
Workplace
our core values:
Trust Respect, integrity and candor guide our actions to do the right thing
Care Our people and customers inspire us to act with commitment and passion
Innovation We cultivate an open and entrepreneurial mind-set in all that we do
Partnership We work collaboratively with each other and our partners to win together
Dedication We work with rigor, simplicity and agility to deliver exceptional results
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 3
Our approach to CSR
Around the world, every day, millions of
people rely on the medicines we distribute and
dispense. They rely on our local pharmacists
for information, support and advice. They rely
on the convenience of our retail presence
to support their daily living and on our beauty
products to look their best.
Our business values and the nature of our Another important step during fiscal
day-to-day operations, which are rooted 2016 was aligning our target-setting
in supporting communities and connected methodology with our business and
to healthcare, inform and shape our CSR strategies. Through alignment
approach to CSR. with the United Nations’ Sustainable
Development Goals, conversations
Since the Company was created through
with our stakeholders, and stakeholder
the combination of Walgreens and
benchmarks, we’ve transitioned our
Alliance Boots in December 2014, we have
efforts into four key focus areas that will
worked diligently to align our global CSR
shape our CSR approach moving forward:
strategy. As a global company inheriting
the significant historical CSR contributions 1. Community – We strive to be a
of our legacy companies, we are in a responsible neighbor in the communities
position to make a profound impact. This we serve around the world
report shows the progress we are making 2. Environment – We are determined to
in combining our CSR practices. We are protect the environment and do our
excited to evolve our CSR strategy into a part to ensure it flourishes for future
more holistic approach, measuring and generations
showing stakeholders our progress along 3. Marketplace – We aim to do business
the way. fairly and with integrity
4. Workplace – We strive to treat our
For the first time in fiscal 2016, Walgreens
people with dignity and respect
Boots Alliance collected data from
all our businesses across the globe As we continue to integrate CSR into our
on community contributions, carbon businesses, we are committed to setting
emissions, waste disposal and employees measurable targets to hold ourselves
by gender. Deloitte & Touche LLP accountable and to demonstrate our
conducted a review of selected indicators annual progress. This is a process that
within this report in accordance with will take time. It begins with the updated
attestation standards established by the focus on key areas and with our global
American Institute of Certified Public data collection for fiscal 2016, which you
Accountants. Their assurance report can can read more about in the “About this
be found on page 42 of this report. The report” section.
data will serve as a baseline to show our
future progress in these areas.
4 Walgreens Boots Alliance Corporate Social Responsibility Report 2016
overview
Our businesses engage in initiatives
Environment • Continue to drive ethical sourcing
that are both relevant to their local practices – protecting human rights
communities and markets and fall To protect the earth and its resources for
across our supply chain
future generations, we understand our
within the central, Company-wide CSR
potential positive impact and are taking
• Work collaboratively with a global
framework. We adjusted the framework network of key external organizations
this year to define 12 CSR goals, three in actions to:
Community
engaging in issues that carry the
each of our four focus areas. Each goal • Reduce our energy consumption and greatest social relevance to the markets
is addressed in a section of this report emissions on a comparable basis* and in the communities we serve
explaining our impact and progress in that as defined by the Greenhouse Gas
specific area during fiscal 2016. The goals Protocol Workplace
are as follows: • Reduce the waste we create, on a To treat our people with dignity and
comparable basis*, and contribute to the
Environment
respect, we are taking action to:
Community drive for increasingly circular economies
We understand our responsibility to our through increased re-use and recycling • Proactively support the personal health
neighbors and are taking actions to: • Develop plans to help achieve zero and wellbeing of our employees
net deforestation by 2020, collaborating • To deliver our commitment to equal
• Support the health, wellbeing and with other organizations in a global opportunities for everyone across our
vitality of the communities we serve employment practices, policies and
initiative
• Enable young people to achieve their
Marketplace
procedures
* Excludes the impact of acquisitions, disposals and
potential wherever they are in the world
any significant changes in existing operations • Continuously improve our robust
• Develop and mobilize our resources approach to health and safety,
and partnerships in the fight against actively caring for our employees and
cancer
Marketplace
customers, throughout the Company
To compete fairly and with integrity, we
are taking action to:
Workplace
• Create a global process that enables
transparency of ingredients and their
traceability for the exclusive consumer
retail product brands that we sell
Employees at Boots Thailand
celebrate an initiative where they
raised money for the country’s
National Cancer Institute.
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 5
Contributing to the United Nations
Sustainable Development Goals
Since United Nations member states 1. Understanding the SDGs:
adopted an agenda in 2015 for sustainable We reviewed the scope of all 17
development including 17 aspirations goals and worked to understand the
known as the Sustainable Development different targets that feed into each
Goals (SDGs), Walgreens Boots Alliance of the goals.
has worked to ensure that our overall CSR
strategy, and the goals within this strategy, 2. Embedding the SDGs into
work to achieve the SDGs. our goals:
After a thorough understanding of
Every Walgreens Boots Alliance CSR goal what each of the 17 SDGs entail, we
has been mapped to one or multiple SDGs worked to align this understanding
to make it easier to measure progress into our CSR goals. The SDGs
and report our findings. Our approach to helped to not only streamline the
aligning with the SDGs was broken down way we work toward our goals, but
into five key steps: also to reinforce their motivation
and direction.
Goals
Community
Health and Wellbeing
Young People
Cancer Programs
Environment
Energy
Waste
Deforestation
Marketplace
Transparency
Ethical Sourcing
External Stakeholders
Workplace
Employee Wellbeing
Equal Opportunities
Health and Safety
6 Walgreens Boots Alliance Corporate Social Responsibility Report 2016
overview
3. Integrating the SDGs into 5. Measuring and reporting Given our global impact, we have
our activities: progress: decided to take the approach of
Community
We are working with our individual Alignment to the SDGs is a journey addressing as many of the SDGs as we
businesses to address specific targets and we are only at the beginning. can, in areas where we as a Company can
that are relevant to the SDGs. We are dedicated to communicating be the most impactful. We recognize that
our progress and connection to the the 17 SDGs are interconnected and, with
4. Communicating and SDGs in our annual CSR report. By multiple strands of activities throughout
engaging our people: taking the first steps to align with our lines of business, we can make a
Environment
In order to continue the alignment significant and meaningful contribution
international frameworks (such as the
to the SDGs, we are educating and to end poverty, hunger and inequality,
Global Reporting Initiative), we are
engaging our employees about how take action on climate change and the
excited to share our progress against
they can have a positive impact and environment, improve access to health
the SDGs on an annual basis.
help the Company achieve its goals. and education, build strong institutions
and partnerships, and more.
Marketplace
Workplace
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 7
Our impact
Walgreens Boots Alliance 2016 CSR Highlights
At Walgreens Boots Alliance we are proud that bolster vitamin distribution in
of the impact our CSR initiatives have on developing nations and through our work
people in our communities and around with diverse suppliers and employees in
the world. From our support of vanguard the United States, the people pictured on Gladys is a child in Guatemala
who received twice yearly vitamin
cancer research in Europe, to donations these two pages are a testament to how
A supplements and deworming
we make a difference.
tablets, and a daily multivitamin,
during 2015 and 2016 at her
preschool in San Antonio Palopó
on the shore of Lake Atitlan.
The vitamins, provided through
the Walgreens-Vitamin Angels
partnership, helped supplement
her limited diet. Her mother, the
sole earner for her household,
makes most of her money
from weaving. Vitamin Angels
partners with non-governmental
organizations to provide life-
changing vitamins and minerals
for pregnant women, new
mothers and children under five.
Vitamin A deficiency, which is
moderate in Guatemala, can
cause blindness.
“Through partnering with
companies that share our
interests and goals for diversity,
opportunity, and responsibility
to society, we know that we will
continue to move forward while
helping others,” says Alison
Gutterman, owner of Jelmar, a
woman-owned firm that supplies
cleaning products and rust
removers to Walgreens.
8 Walgreens Boots Alliance Corporate Social Responsibility Report 2016Jamie Graham, one of more
overview
than 900 employees at our U.S.
distribution centers who identify
as people with disabilities,
has worked at the Walgreens
Connecticut Distribution Center
for eight years as a general
warehouse worker. Jamie,
Community
shown here with Field Inclusion
Manager Joe Wendover, says
the job has transformed her life:
“This job has allowed me to be
more independent in what I do.
The benefits are huge. I had no
Environment
benefits before I started. I had no
life insurance. This job has helped
me financially.”
Marketplace
Workplace
“It is very rewarding to work
on a project that gives cancer
patients new and hopefully
better treatment opportunities,”
says Dr. Daniella Aust, a study
coordinator for the European
Organisation for the Research
and Treatment of Cancer (EORTC)
SPECTAcolor Biobank, which has
been supported by numerous
fundraisers held by employees
at Walgreens Boots Alliance and
its legacy businesses. “Platforms
such as SPECTAcolor will be the
only way to find novel treatment
opportunities in the future.”
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 9About our Company
Our Company was created through the The three Divisions that make up our
combination of Walgreens and Alliance Company are Retail Pharmacy USA,
Boots in December 2014. This transaction Retail Pharmacy International and
brought together two leading companies Pharmaceutical Wholesale. Additional
with iconic brands, complementary information on these Divisions can be
geographic footprints, shared values and found on our corporate website.
a heritage of trusted healthcare services
Additionally, Walgreens Boots Alliance
through pharmaceutical wholesaling and
has a portfolio of highly regarded
community pharmacy care, dating back
and long established product brands,
more than 100 years.
which we continue to grow on a global
scale. Additional information about our
product brands can also be found on
our corporate website.
Our principal executive offices are located
in Deerfield, Illinois, USA.
Owned businesses
Equity method investments
Branded products & franchises*
*Countries where the Company’s products are available for purchase or there are Company franchises
(other than those countries where there are owned businesses, equity method investments or joint ventures)
10 Walgreens Boots Alliance Corporate Social Responsibility Report 2016400,000*people employed
overview
over
25*
Community
presence in more than countries
largest retail pharmacy, health
Environment
the
and daily living destination in the USA
and Europe
Marketplace
Global leader in pharmacy-led, health and
wellbeing retail with over 13,200* stores
11* countries
Workplace
in
A global leading pharmaceutical wholesale and distribution
network with
over 390* distribution centers in
more than
20* ➜ countries
One of the world’s largest purchasers
of prescription drugs and many other
health and wellbeing products
*As of 31 August 2016, including equity method investments, using publicly available information for AmerisourceBergen
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 11Stakeholder engagement
Engaging and collaborating with our Walgreens has also continued its
productive relationship with Safer
stakeholders allows us to address the most Chemicals, Healthy Families. In addition
to participating in quarterly dialogue,
material sustainable issues in our industry. Walgreens is working closely with this
organization to understand issues
This dialogue provides us with a broad • E mployees around ingredients used in the products
and diverse understanding of our Performance management processes, it sells and produces, as well as to help
stakeholders’ evolving priorities and employee engagement surveys and ensure alignment with best sustainability
the issues that are of utmost concern to forums, union management forums and practices in our industry.
them. Ultimately, this enables us to deliver work councils, consultations, training,
We remained actively involved on the
products and services that make positive one-on-one meetings, Company and
boards of a number of organizations.
impacts throughout our lines of business. business communications, annual
During fiscal 2016 our Co-Chief Operating
CSR report
Our external sustainability advisory panel, Officer Alex Gourlay served as Vice
• Local communities
created in 2015 to identify sustainability Chairman of the National Association
Local business forums, regular and ad
topics that could be material to the brands of Chain Drug Stores (NACDS), while
hoc meetings with local not-for-profit
or products throughout their respective our President of Pharmacy and Retail
groups, public consultations, employee
life cycles, accomplished many things Operations Richard Ashworth served
volunteering
in fiscal 2016. In the past year the panel on the organization’s Retail Advisory
• Suppliers
has been instrumental in helping to Board. Co-Chief Operating Officer Ornella
Supplier forums, one-on-one meetings,
give us clear direction to a sustainability Barra was Chairman of the International
policy statements, site visits, supplier
assessment covering our product brands Federation of Pharmaceutical Wholesalers
conferences, supplier audits
such as No7, Botanics, Soap & Glory and (IFPW) during the fiscal year. Over the
• Customers
Liz Earle. To read more about this panel’s course of the year, accomplishments with
(pharmacists, consumers, patients)
assessment, please visit the Marketplace these organizations included working with
Customer panels, focus groups,
section of this report. NACDS to develop its CSR agenda, and
customer satisfaction surveys, direct
supporting the IFPW Foundation’s CSR
Stakeholders – engagement feedback, conferences for pharmacists,
agenda, such as its partnership with the
channels pharmacist associations
Gavi Vaccine Alliance, which works with
• Academics
• N
on-governmental organizations industry and governments to increase
Face-to-face meetings, research and
Donations and sponsorships, joint access to immunizations in poor countries.
sustainability projects, guest-speaker
fundraising events, partnerships, in-kind
slots, internships, logistical support,
support and volunteering initiatives,
annual CSR report
face-to-face meetings, formal feedback,
• Media
critical friends
Performance updates, media releases,
• Stockholders and investors
interviews with senior management,
Regular dialogue, annual meeting
annual CSR report
• Government bodies and agencies
Consultation responses at national In fiscal 2016, we made a number of
and international levels, association strides in sustainability based on our
membership, industry panels, public engagement with a range of stakeholders.
affairs outreach, site visits For example:
Non-governmental organizations:
Walgreens worked with The Humane
Society of the United States, an animal
protection group, and with The Humane
League, a farm animal advocacy
nonprofit, to create a cage-free egg
policy in fiscal 2016.
12 Walgreens Boots Alliance Corporate Social Responsibility Report 2016overview
Government bodies and agencies:
Walgreens worked with state
governments across the United States
during fiscal 2016 on efforts to combat
Community
drug abuse and curb the misuse of
medications by providing a year-round
safe and convenient way to dispose
of unwanted medications and to make
the lifesaving opioid antidote naloxone
available without requiring a prescription.
Environment
Safe disposal helps to combat drug
In the USA, Walgreens, along with other abuse and misuse of medications.
corporate sponsors, in collaboration
with Resource Recycling Systems (RRS),
and with participation from state and of the circular economy and using this to compared adherence rates for more than
local chambers, city officials and other advocate successfully for policy reviews 300,000 patients, focusing on those filling
civic stakeholders, supported the U.S. on the harmonization and simplification of new prescriptions for statin medications at
Marketplace
Chamber of Commerce Foundation waste and recycling collection services. Walgreens pharmacies in neighborhoods
Corporate Citizenship Center’s Beyond with different racial makeup.
Academic partnerships:
34: Recycling and Recovery for A New
The U.S.-wide reach of Walgreens and Other engagements:
Economy. Focused on breaking through
its access to communities make it a key We continue to work closely with
the current 34 percent recycling barrier
collaborator in health studies. organizations and industry networks
in the United States, the project is
on a variety of issues. For example,
designed to provide a scalable model for In July 2016 Walgreens announced it
we participate in the Consumer Goods
Workplace
improving recycling and recovery rates will participate in an ambitious medical
Forum in two key ways. First, our chief
in order to help communities, cities and research program, the U.S. Precision
executive, Stefano Pessina, serves on the
businesses achieve their circular economy Medicine Initiative (PMI) Cohort Program.
organization’s board of directors. Second,
and sustainability goals. The project will Customers will be able to enroll in the
a number of our people sit on various
be conducted in a phased approach program through Walgreens stores,
Consumer Goods Forum committees. In
beginning in January 2017. clinics, website and mobile app.
January 2016, the forum’s board approved
Participants will share health history
In the UK, the Circular Economy Task a Social Resolution on Forced Labor,
and information about their lifestyle and
Force is a government-endorsed, which states that members of the forum
environmental exposures to contribute to
business-led group convened by Green will strive to eradicate forced labor from
a landmark research effort. The program
Alliance; a charity and independent their value chains and will continue
aims to engage at least one million
policy think tank focused on ambitious not to tolerate forced labor within their
participants in the USA to improve the
leadership for the environment. We own operations.
ability of preventing and treating disease
are a founding member of the Task
based on individual differences in lifestyle, In addition to the resolution, the Consumer
Force through our legacy company
environment and genetics. Goods Forum’s Social Sustainability
Alliance Boots. A circular economy
Committee, which Walgreens Boots
emphasizes reuse and durability, Walgreens also announced in fiscal
Alliance is part of, researched key drivers
reducing waste and pollution, and 2016 the results of a study developed
of forced labor in global supply chains
renewable energy. in collaboration with the University
and developed industry principles
of Chicago that suggest pharmacy
Over the past four years, the Circular to counter these drivers. The forum’s
interventions and benefit plan designs
Economy Task Force has made significant member companies are working together
with low co-pays could be key factors in
progress in driving policy and activity to fine-tune and assure the adoption of
helping to improve adherence to statin
around more efficient use of resources the principles. We intend to report our
(cholesterol) medications for patients
in the UK. Its focus has been on progress against these commitments in
living in minority communities. The study,
providing analysis on the opportunities future reports.
published in the peer-reviewed Journal
of Racial and Ethnic Health Disparities,
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 13Community
Walgreens Boots Alliance strives to be a responsible
neighbor in the local communities we serve. Our efforts
are centered around making communities healthier and
happier.
Our business of making medicines, general merchandise
and services available to customers and patients embeds
us in communities around the world, where we are a
significant local employer. Our conveniently located
stores put professional pharmacists at the heart of
healthcare in the communities we serve and our online
channels provide further options for our customers.
To continue making meaningful impacts in our local
communities, we have focused our efforts on three key
areas through our Community Goals.
Health and Wellbeing: To support the health, wellbeing and
vitality of the communities we serve
Young People: To enable young people to achieve their potential
wherever they are in the world
Cancer Programs: To develop and mobilize our resources and
partnerships in the fight against cancer
14 Walgreens Boots Alliance Corporate Social Responsibility Report 2016overview
Community
Environment
Marketplace
Workplace
13.6
noses sold
million
$20 million
Raised
Where the money goes: Money
donated to the Red Nose Day
Fund and proceeds from Red
Nose Day merchandise help
children in poverty. For every
$1, we give 10 meals for those
in need. For every $10, an
essential immunization for one
child. For every $30, clean water
for one family.
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 15Health and Wellbeing
Red Nose Day and beyond
“Red Nose Day is what helps us keep going, Examples of these programs include:
• T
hrough an 11-year partnership
and if we didn’t have this program these kids with International Health Partners
could be going down paths that wouldn’t (IHP), Europe’s largest coordinator
of donated medicines, Walgreens
help them succeed in life.” Boots Alliance, including its legacy
businesses, has provided medical
—Joseph Mclaughlin, director of the Sipayik Boys and Girls Club in Perry, Maine,
supplies on an ongoing basis to aid
a beneficiary of Red Nose Day funds.
agencies and healthcare companies
to support natural disaster relief and
In 2016 Walgreens employees across the Several weeks before and after the refugee crises. Walgreens Boots
USA embraced the spirit of Red Nose second annual U.S. Red Nose Day, on Alliance also provides medicines for
Day for the second year in a row. To raise 26 May, Walgreens asked customers pre-packed kits of essential medicines
money and awareness for the charity to purchase red noses and other red for UK healthcare professionals who
campaign they did everything from items such as beads and bow ties, with travel overseas on short-term medical
throwing red paint on store managers proceeds benefitting the Red Nose missions in the developing world.
to sharing images of themselves on Day Fund. Walgreens also absorbed
• T
he First Ladies Health Initiative,
social media. Through sales of 13.6 marketing costs for the campaign. The
spearheaded by African-American
million red noses and other activities activities culminated in a two-hour
women church leaders and sponsored
with customers, employees and supplier live broadcast on NBC with popular
by Walgreens, provided no-cost
partners, Walgreens hit its expanded comedians and Hollywood stars, echoing
medical screenings and personal
fundraising goal, raising $20 million, the original UK Red Nose Day in 1988.
contacts in fiscal 2016 to help
more than double the amount raised for In alignment with its grant methodology,
detect or prevent illnesses which
the inaugural event in 2015. The funds the Red Nose Day Fund distributed
disproportionately impact African-
went to providing nutritious meals, donations to programs including: Boys &
American and Latino communities.
essential medicine, clean water and other Girls Clubs of America, which provides
The annual program at close to 150
vital aid and services to children in need safe places for children to learn and play
churches in five U.S. cities is designed
in the USA and internationally, making after school; Children’s Health Fund,
to reach people in minority and low-
Red Nose Day an anchor of Walgreens which brings essential medical services
income communities who are at a
Boots Alliance’s goal of supporting health to underserved children; Covenant
higher risk for certain diseases but less
and wellbeing. House, which provides shelter and
likely to seek medical attention.
services for homeless youth; hunger
“The entire Walgreens organization
relief organization Feeding America; and • In advance of U.S. National HIV Testing
and its customers’ support have been
Save the Children, which provides critical Day on 27 June 2016, Walgreens and
absolutely vital to the success of Red
early childhood programs. Greater Than AIDS, a leading national
Nose Day,” said Janet Scardino, chief
public information response to the
executive officer of Comic Relief Inc., In addition to Red Nose Day, Walgreens
domestic HIV/AIDS epidemic, teamed
the charity behind Red Nose Day. Boots Alliance strives to support health
up with health departments and local
“While the numbers are impressive, the and wellbeing in local communities in
AIDS service organizations (ASOs) to
truly gratifying part of Red Nose Day many different ways. Our people and
offer free HIV testing and counseling
is knowing that the lives of so many businesses around the world participate
about new prevention strategies,
children will be transformed.” in volunteering activities, fundraising
including Pre-Exposure Prophylaxis
activities and awareness campaigns.
(PrEP). Testing took place at Walgreens
stores in 150 participating cities
including Atlanta, Baltimore, Chicago,
Dallas, New Orleans and Memphis.
16 Walgreens Boots Alliance Corporate Social Responsibility Report 2016Young People: Making a difference
overview
Community
Environment
Marketplace
Walgreens expanded its Get a
Shot. Give a Shot. program in
2016, its third year of work with
the United Nations Foundation
to provide life-saving polio and
measles vaccines to children in
Workplace
Walgreens has made a difference, one Walgreens added impact to the campaign need around the world. Donations
vaccine at a time. Donations to the Get a in 2016 by generating social engagement to the program have helped
through emotional videos, interactive provide more than 15 million
Shot. Give a Shot. program have helped
vaccines. Walgreens makes a
provide more than 15 million life-saving social units, valuable flu shot health
donation to the U.N. Foundation’s
polio and measles vaccines to children content and prompting patients to share
Shot@Life campaign every time a
in need around the world. Walgreens their flu shot selfies with #giveashot.
patient gets an immunization of
expanded the campaign in fiscal 2016, The social channels drove 139 million any type.
which marked the third year of the displays of the ad on Facebook, more than
program, by making a donation to the 500,000 engagements (such as clicks,
United Nations Foundation’s Shot@Life shares or likes) on Twitter, and 76,000
Boots UK customers and colleagues
campaign every time a patient got an engagements on Pinterest.
raised $1.4 million in November 2015 for
immunization of any type, up to a total of
“Vaccines protect and improve the lives of BBC Children in Need; a total of more than
$2 million. The previous year, Walgreens
millions of children in developing countries $14 million over 12 years of supporting
donated $1 million and matched a
each year,” said Kathy Calvin, president the charity. BBC Children in Need funds
narrower range of vaccines.
and chief executive officer of the U.N. a number of projects that work with
We work with the U.N. Foundation and Foundation. “The prevention of measles children and young people facing a range
other organizations to identify countries deaths has been the single largest of disadvantages or challenges in their
and programs where we can make contributor to reducing childhood deaths lives such as poverty, deprivation, abuse,
significant impact in community health and over the last decade and we are now neglect or any kind of disability. The Boots
in preventing communicable diseases. so close to ending polio. By expanding relationship with BBC Children in Need
For example, the Get a Shot. Give a Shot. our partnership with Walgreens, we can goes well beyond donations, building on
campaign has provided critical support support U.N. efforts to help children the links our pharmacies and stores have
for polio immunization programs in access these life-saving vaccines around with their local communities. Boots stores
Tanzania and Afghanistan and measles the globe.” and employees get involved with BBC
immunization in Chad and East Timor. Children in Need partners in their areas,
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 17Her Royal Highness The Duchess
of Cornwall (m), Patron of the
National Literacy Trust, visited
Boots Opticians in Peterborough volunteering to teach children about Walgreens also continued to work on a
in the UK to find out more about dental health, helping to put on seasonal number of programs with WE Charity, an
the Boots Opticians partnership events at youth centers, holding exercise international organization that partners
with the National Literacy Trust. and leadership workshops and much more. with communities to help them lift
The partnership, which aims to themselves out of poverty using a holistic,
break the cycle of illiteracy, gave As of August 2016 the Company neared
sustainable five-pillar development model.
away 350,000 copies of children’s its goal set in May 2014 of helping to
eye health book Zookeeper Zoe provide 100 million children and pregnant
in fiscal 2016, to help detect women in at-risk populations in the USA
undiagnosed eye conditions and in other countries around the world
that affect an estimated 1 million with essential vitamins and minerals
children in the UK. Low literacy
to help combat malnutrition, through a
is most prevalent in the poorest
partnership with Vitamin Angels.
communities and potentially
correlated to vision problems. New initiatives around Vitamin Angels
Boots Opticians employees in fiscal 2016 connected employees and
also visit schools to encourage customers to some of the kids impacted
reading, promote eye health
by the program. Store employees
and provide teachers with vision
mailed greeting cards to Vitamin Angels
screening tools.
recipients and the children responded
back to the stores with cards.
Walgreens continued to partner with the
U.S. Department of Health and Human
Services on a flu shot voucher program,
in its sixth year in fiscal 2016, to help our
local communities. Through this program,
Walgreens has provided more than
$50 million in free vouchers to uninsured
and underinsured residents in the USA
and Puerto Rico.
18 Walgreens Boots Alliance Corporate Social Responsibility Report 2016Walgreens sponsored four WE Days in Romania program. Teach for Romania Community data
fiscal 2016 in Illinois, Minnesota, California recruits talented future leaders, trains We measured our businesses’ fiscal
overview
2016 cash and non-cash donations
and Washington. WE Day brings together them to become inspiring teachers and
to local, national and international
young people who participated in WE places them in high-need schools where charitable and community groups
Schools, a program in which students they are given the support to make a that work in health, education, social
develop action plans to improve their difference for students who are at risk welfare and other areas. These metrics
do not include donations raised in
community and the world. Walgreens also of dropping out of school. employee, customer and supplier
sponsored curriculum through the WE fundraisers. See pages 38-39 of this
Community
are Love campaign, which encourages report for additional data.
students to show appreciation for people
How the Company contributes*
who get overlooked at school and in
cash
their community.
non-cash
Walgreens customers can also contribute
to healthcare, education, water or
Environment
Children in the rural Kenyan
financial opportunity projects for people
village of Kipsongol gather at a
in developing communities through the
well donated through funds raised 39%
Walgreens/ME to WE platform, WE Impact
during the fiscal 2015 Give H2OPE
Lives. The programs are funded through to Others campaign. The program is
purchases in Walgreens stores of WE 61%
a collaboration between Walgreens,
rafiki bracelets and selected, exclusive Unilever and ME to WE, a social
Marketplace
seasonal WE products. enterprise that is part of the We
Charity, to provide access to clean
One example of many fundraising
water through select Unilever Areas impacted by the Company’s
efforts at our businesses around the product purchases at Walgreens. contributions*
world took place in Romania in fiscal The collaboration continued in health
2016. Farmexpert, our pharmaceutical fiscal 2016, raising funds to donate social welfare
wholesale business in Romania, made more than 13.1 million gallons of other
a donation to support three teachers clean water to another Kenyan education
Workplace
during one school year in the Teach for community. Wells help reduce the
incidence of waterborne disease to 7%
families and eliminates travel time 8%
to collect water, allowing children
more time in the classroom. 26%
59%
The types of groups the Company
contributes to*
Local ORGANIZATIONS
INternational ORGANIZATIONS
National ORGANIZATIONS
25%
41%
34%
*Within Deloitte & Touche LLP’s review
scope as detailed on page 42
19Cancer Programs Long-term
partnerships are key
From a Thailand talent show to solidarity In partnership with the EORTC, Alliance Between October 2011 and August
breakfasts in Spain; from charity soccer Boots supported the creation of the first 2016, Walgreens Boots Alliance and its
in the United Kingdom to a 5K/10K run pan-European Biobank for colorectal legacy businesses have raised nearly
in Mexico, Walgreens Boots Alliance cancer. Three years later, during fiscal 5.2 million euros ($6.3 million) for
employees around the globe together 2016, we reached an important milestone EORTC, surpassing the original goal
with corporate sponsorships raised funds with 1,100 patients participating in the of 5 million euros.
for cancer programs in fiscal 2016. EORTC SPECTAcolor biobank program.
Since 2009, Boots UK’s partnership with
These patients were recruited from
Walgreens Boots Alliance takes a Macmillan Cancer Support has aimed to
28 hospitals and research institutions in
comprehensive approach toward make a positive impact on the lives of
11 European countries.
supporting cancer programs, including those affected by cancer by significantly
advancing research, expanding SPECTAcolor, “Screening Patients for increasing the amount and accessibility
prevention and assisting people and Efficient Clinical Trial Access,” is the first of cancer information and support
families affected by cancer. Our legacy ever prospective fully annotated tumor Boots can provide to customers in its
businesses have made a significant samples Biobank and Biomarker analysis trusted stores and online. Through the
impact through long term commitments, platform for genetic profiling of patients partnership more than 2,200 Boots
which Walgreens Boots Alliance has built suffering from advanced colorectal cancer. Macmillan Information Pharmacists
on. Those include a partnership since This platform develops personalized have been trained to offer support to
2011 with the European Organisation for treatments based on the results of tissue cancer patients and their loved ones.
the Research and Treatment of Cancer sampling analysis. An estimated 600 More than 800 Boots Macmillan Beauty
(EORTC), a seven-year partnership with to 1,000 patients with advanced Advisors have also been trained to help
UK-based charity Macmillan Cancer colorectal cancer are expected to enroll women, both in our stores and out in the
Support and a multi-year history of on a yearly basis. communities where they live and work,
collaboration with the U.S. Leukemia manage the visible side effects of
and Lymphoma Society (LLS). cancer treatment.
Farmacias Benavides in Mexico
sponsored the Rosa Fuerte
5K/10K run to raise funds for
Fundación Alma, which helps
women with breast cancer.
20 Walgreens Boots Alliance Corporate Social Responsibility Report 2016overview
Employees of Alliance Healthcare
España held a fundraising activity
for the European Organisation for
Research and Treatment of Cancer
(EORTC).
Community
Environment
Boots UK colleagues, customers, can provide better care for patients. At one important fundraiser, more than
suppliers and partners raised $3 million Walgreens blood cancer patients will have 250 employees gathered in Nottingham
for Macmillan Cancer Support in fiscal access to LLS’s Information Resource for soccer and netball tournaments.
2016, bringing the total to more than Center where they can access guidance
• In Spain, employees organized activities
$23 million since the partnership began. on treatments, supportive care, financial
in 23 warehouses of Alliance Healthcare
support and information about clinical
Marketplace
Boots Republic of Ireland has partnered España, raising funds for the EORTC.
trials. Also, Walgreens will accelerate its
for more than four years with the Irish
support for LLS’s Light The Night Walk • In France, Alliance Healthcare
Cancer Society and in fiscal 2016 raised
fundraising campaign, which helps fund warehouse employees raised money
more than $250,000 for the organization’s
research to find cures and supports access for the EORTC through a run and a
Night Nursing service, which provides
to treatment for all blood cancer patients. disco party.
free end-of-life care to cancer patients,
allowing them to remain in their homes. “Since we launched our partnership • In Thailand, Boots employees
Workplace
Throughout the partnership, the total with Walgreens nearly a year ago, it is performed at an annual talent show
amount raised by Boots Republic of already demonstrating a benefit for blood for dozens of their colleagues, raising
Ireland has been more than $1 million, cancer patients, and there’s more to thousands of dollars for the country’s
or just over 2,700 nights of nursing come. Walgreens and LLS together are National Cancer Institute (NCI).
care. Boots Republic of Ireland has also addressing the critical unmet medical
• F
armacias Benavides in Mexico
implemented a program, the “Boots Irish need represented by blood cancers,
sponsored the Rosa Fuerte road race to
Cancer Society Information Pharmacists,” through dedicated patient support
benefit Fundación Alma, its third year of
to raise cancer awareness and provide services and pharmacist education.
collaboration with the foundation. More
patients and local communities with We are confident that this shared value
than 3,500 runners participated, raising
access to information on cancer, as well as collaboration will set a high standard for
funds to donate 20 reconstructive
support and referrals. non-profit and industry collaborations as
surgeries and 300 external prostheses
we look to the future of cancer cures,”
In the USA, under Walgreens Boots to uninsured or underinsured women
says Louis J. DeGennaro, Ph.D., president
Alliance’s comprehensive CSR strategy, with breast cancer.
and chief executive of LLS.
legacy fundraising traditions are taking
In the USA, Walgreens was a key sponsor
on a larger dimension. Walgreens is a To support the fight against cancer,
for the Stupid Cancer Road Trip in
longstanding supporter of The Leukemia Walgreens Boots Alliance employees
fiscal 2016, a cross-country grassroots
& Lymphoma Society (LLS) through around Europe held fundraising initiatives
campaign raising awareness for cancer
fundraising at individual stores. Our throughout the year. Other fundraisers,
in young adults. Stupid Cancer helps
partnership entered a new phase with a in Asia and Latin America, gathered
young adults find support from peers
corporate-level collaboration launched donations for cancer programs in those
and reinforces messages about cancer
in March 2016, under which LLS and regions. Fundraisers during the year
screening, fertility preservation and side
Walgreens will continue to help patients included:
effect management.
manage their disease.
• In the UK, Alliance Healthcare employee
LLS will train Walgreens pharmacists fundraising and company contributions
on blood cancer information so they for the EORTC totaled nearly $200,000.
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 21Environment
At Walgreens Boots Alliance we have the ability to
drive large-scale initiatives and positively impact our
environment, which is why we aim to protect it and do
our part to ensure it flourishes for future generations.
We assessed where we can make the greatest impact
in the realm of environmental efficiencies and identified
three key goals. While our Company promotes safe
drinking water initiatives through our community
programs, we are not a high-use water industry, and
therefore have chosen to focus on energy, waste and
deforestation.
This section outlines our environmental efforts in fiscal
2016 and the progress we are making through our three
Environmental Goals.
Energy: To reduce our energy consumption and Scope 1 and
Scope 2 emissions on a comparable basis* as defined by the
Greenhouse Gas Protocol (GHGP)**
Waste: To reduce the waste we create, on a comparable basis*,
and to contribute to the drive for increasingly circular economies
through increased re-use and recycling
Deforestation: To develop plans to help achieve zero net
deforestation by 2020, collaborating with other organizations in a
global initiative
*Excludes the impact of acquisitions, disposals and any significant changes in existing
operations
**The GHGP, established by the World Resources Institute and the World Business Council
on Sustainable Development (WBCSD), sets the global standard for how to measure,
manage, and report greenhouse gas emissions; Scope 1 emissions arise directly from
sources owned or controlled by the Company while Scope 2 emissions are those generated
by purchased electricity, heat and steam consumed by the Company; Scope 3 refers to
other indirect emissions
22 Walgreens Boots Alliance Corporate Social Responsibility Report 2016overview
Community
Environment
Marketplace
Workplace
Our Moreno Valley, California
distribution center sent 4 metric
tonnes of waste to landfill in
August 2016, down from an
average of 22 metric tonnes a
month in fiscal 2015, through
a zero waste to landfill pilot
program. The program is a key
initiative as Walgreens continues
to define and implement a
Company-wide best-in-class
waste and recycling program in
the United States.
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 23Energy Boots UK accelerates progress
toward Mayday target
The Boots UK support office in
Nottingham held an energy fair
organized by our EnergyCare
program in September 2015 to
celebrate 100 years of energy
generation at its efficient
Combined Heat and Power Walgreens Boots Alliance is involved investing in technology to reduce energy
Plant. The celebration included in multiple energy efficiency projects, consumption; and sourcing electricity
an outdoor movie screening alternative energy management from low carbon generation sources. Our
that was powered by children programs and interaction with utilities investments are particularly focused in the
and adults pedaling bicycles.
toward programmed demand-response retail stores, which account for the largest
The plant generates the majority
curtailment of the energy we use. Each portion of carbon emissions.
of the energy for the support
business is committed to reducing its
office site. In the UK, Spain and elsewhere in Europe,
energy intensity. Across our Company,
our businesses moved forward with
Walgreens Boots Alliance continues to
programs to reduce energy consumption
invest on a prioritized basis to reduce
and our carbon footprint in fiscal 2016,
our impacts.
while sharing knowledge with our
In the UK, our businesses work to business in the United States. We will work
reduce energy use through three to implement comprehensive programs in
main strands: engaging and educating Walgreens stores and buildings in fiscal
colleagues around energy consumption; 2017 that expand on existing energy
savings programs in the USA.LED lighting replacements in Boots stores Walgreens Boots Alliance’s retail stores
in the UK in fiscal 2016 accounted for in the USA and UK (Walgreens and Boots
overview
a consumption reduction of around 7.9 UK) made their first-ever joint submission
million kilowatt hours, enough to power to the Carbon Disclosure Project (CDP)
over 1,700 UK households for a year. As in fiscal 2016, and achieved a rating of
of the end of fiscal 2016, approximately B. Submissions to the CDP in the climate
600 stores have been upgraded with the category are rated on completeness,
lighting, equating to 24 percent of the assessment of environmental issues and
Community
Boots UK footprint. The lighting upgrade risks and the extent to which the Company
program is accelerating progress toward has implemented actions, policies and
the Boots UK Mayday target. strategies to address these. Compared
to the market and to the individual
This ambitious CO2 (carbon dioxide)
Walgreens submission a year earlier,
reduction target, agreed to following a
which received a D rating, this represents
2007 challenge by His Royal Highness
Environment
substantial progress.
The Prince of Wales, is to reduce CO2
emissions by 30 percent between 2005 Walgreens Boots Alliance also aims to
and 2020, on a comparable basis. As of reduce carbon emissions from product
the end of fiscal 2016, we were on track delivery in our Pharmaceutical Wholesale
to reach this emissions reduction target at Division. In the UK in fiscal 2016, Alliance
Boots stores that were open in 2005. Healthcare conducted a substantial trial
Marketplace
of new technology to help reduce carbon
Through a variety of programs over the
emissions in its fleet of more than 1,100
past few years, including the LED lighting
vehicles. In the UK, Alliance Healthcare
replacement program and an EnergyCare
began contract negotiations during fiscal
program that encourages an energy
2016 for installing Lightfoot technology in
conscious culture among colleagues in the
its vehicles, a system that alerts drivers
UK, we have made significant progress.
when they brake excessively, speed,
We are also investing in improved food
Workplace
or idle their engines, all of which can
refrigeration and building management
help drivers lower fuel consumption and
controls to reduce carbon while improving
carbon emissions.
the experience in our stores. Alliance Healthcare in the UK
conducted a substantial trial of
In the USA, through its partnership in the new technology in fiscal 2016 to
Department of Energy’s Better Buildings help reduce carbon emissions in
Challenge, Walgreens is committed to its fleet of over 1,100 vehicles.
reducing energy use by 20 percent by
2020 across 100 million square feet of
real estate, compared with consumption
data from calendar 2010 that was
reviewed by an external consultant (ICF)
supporting the Better Buildings Challenge.
Walgreens is supporting this commitment
through improved heating, ventilation, air
conditioning and refrigeration efficiency,
conversions to LED lighting and using data
to pinpoint areas for improvement.
Walgreens Boots Alliance Corporate Social Responsibility Report 2016 25You can also read
