COURSES 2019 - ARLA Propertymark
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COURSES 201 9
CONTENTS
INTRODUCTION Pg
Training from your Professional Body 4
In-House Training 6
SALES Level CPD Pg
PO PU LAR Competent Agent Sales Part A
– Starting Out F 7h 8
PO PU LAR Competent Agent Sales Part B
– Winning Business I 7h 8
PO PU LAR Competent Agent Sales Part C
– Preparing for Management Sales I 7h 9
Negotiating for Profit in a Tough Market F 7h 9
Effective Selling Skills for Estate Agents F 7h 10
Official Level 3 Qualification Support Course F 7h 10
Important Law for Residential Estate Agents I 7h 11
Consumer Protection Regulations I 3.5h 11
Conveyancing Practice and Procedure I 7h 12
Market Appraisal and Valuation
of Residential Property F 7h 12
Anti-Money Laundering F 3.5h 13
Advanced Anti-Money Laundering A 3.5h 13
Sales Progression: A Practical Toolkit F 7h 14
Secrets in Getting to Exchange: Sanity not Vanity F 7h 14
Understanding Leasehold Properties I 3.5h 15
Legislation for Residential Sales – Northern Ireland F 7h 15
Effective Negotiation – Scotland F 7h 16
N EW Starting Your Own Estate Agency F 7h 16
Building Design and Defect Identification
and Diagnosis for Agents in Scotland F 3h 17
Market Appraisal and Valuation of Residential
Property in Scotland F 7h 17
Property Photography – Creating the Best
First Impression of Your Homes and Your Brand F 7h 18
F = FOUNDATION
For those new to the topic or converting
I = INTERMEDIATE
For experienced professionals
A = ADVANCED
For senior professionals
CONTENTS 2 01926 417 787
LETTINGS Level CPD Pg BUSINESS SKILLS Level CPD Pg
PO PU LAR Competent Agent – Part A F 7h 20 Harnessing the Lucrative Investor Market A 7h 40
PO PU LAR Competent Agent – Part B F 7h 20 Mastering Communications to Increase Profit I 7h 40
PO PU LAR Competent Agent – Part C I 7h 21 The Leadership and Management Standard A 7h 41
PO PU LAR Official Level 3 Qualification The Advanced Leadership
Support Course F 7h 21 and Management Standard I 7h 41
Official Level 6 Qualification Support Course Preparing Your Business for Sale
F 7h 22 I 7h 42
– Scotland
Transform You, Your Team and Your Profit F 3.5h 42
PO PU LAR Advanced Lettings Update A 7h 22
PO PU LAR Lettings Refresher Course I 7h 23
Preparing for Management (Letting Agents) I 7h 23 ONLINE COURSES Level CPD Pg
PO PU LAR Fundamentals of Property Management F 7h 24 Anti-Money Laundering (An Introduction) F 30m 44
Lettings and Property Management for Senior Agents A 7h 24 Fraud Awareness F 45m 44
Introduction to Block Management F 7h 25 Protecting Data (GDPR) F 50m 44
Block Management: Law and Practice I 7h 25 Preventing a Data Breach F 30m 44
Advanced Block Management A 7h 26 Treating Customers Fairly F 40m 45
How Buy to Let Compliance Increases Revenue I 7h 26 Information Security F 30m 45
Client Accounting for Residential Lettings I 7h 27 Legionella Awareness F 45m 45
Drafting Tenancy Agreements and Terms of Business I 7h 27 Health and Safety F 1h 45
Ending Residential Tenancies I 7h 28 Dealing with Disciplinary Matters F 1h 47
Disputes and Damages: The TDS Way I 7h 28 Dealing with Grievances F 1h 47
Understanding HMOs and HHSRS A 7h 29 Sickness Absence F 1h 47
Effective Selling Skills for Letting Agents F 7h 29 Handling Difficult Conversations F 40m 47
Lettings Law in Practice – Northern Ireland F 7h 30 Introduction to Equality and Diversity F 50m 48
N EW Starting Your Own Lettings Agency F 7h 30 Lone Worker Safety F 30m 48
Scottish Letting and Property Management – Part A F 7h 31 Equality and Diversity for Managers F 45m 48
Scottish Letting and Property Management – Part B I 7h 31 Customer Focus F 1h 48
The Ombudsman – Compliance and Best Practice F 3h 32 Interviewing Skills F 45m 49
Making Appraisals Count F 45m 49
INVENTORY Level CPD Pg Objective Setting F 45m 49
Introduction to Inventory Management – Part 1 Performance Capability F 1h 49
F 7h 34
Introduction to Inventory Management – Part 2 Performance Management F 45m 50
F 3.5h 34
Records Management F 25m 50
Soft Skills for Customer Service F 35m 50
COMMERCIAL Level CPD Pg
Introduction to Commercial Property Management F 7h 36
PO PU LAR Introduction to Planning and Development F 7h 36
How to Value Commercial and Business Property F 7h 37
Practical Aspects of Commercial Sales and Lettings I 3h 37
Residential Asset Management I 7h 38
propertymark.co.uk/training CONTENTS 3
TRAINING FROM YOUR PROFESSIONAL BODY The benefits of having well trained staff can have a colossal impact on the success of your organisation. As a professional body we have many years’ experience in the property industry protecting and guiding consumers buy and sell, as well as helping tenants and landlords find and manage their treasured homes. We work to raise professional standards in the industry and among estate and letting agents from single branch independents to large national groups, promoting education and qualifications within the sector. Propertymark offers training at foundation, intermediate and advanced levels, catering for everyone at different stages of experience. Our courses inspire, motivate and ensure you are the best you can be in the development of your career. As well as having courses that support the Propertymark qualifications. We pride ourselves on having a training satisfaction level of 97% and all courses delivered by industry experts. Plus, exceptional feedback rates for objectives met, as well as continual excellently rated content. Our courses team are here to help with advice and recommendations, email them on courses@propertymark.co.uk or call 01926 417787. CONTINUING PROFESSIONAL DEVELOPMENT (CPD) CPD ensures that you continue to be at the forefront of your profession, it helps with making persuasive arguments, winning instructions and progressing your career. Progressing your career should include membership of Propertymark which will demonstrate your professionalism, dedication, knowledge and commitment to high standards. Propertymark is committed to supporting you through offering discounts on short courses. You qualify for membership based on your experience and qualifications; maintaining CPD is at the core of your membership, undertaking at least 12 hours’ CPD per year, with a minimum of four hours through formal educational events, including short courses. Collating and submitting evidence are a requirement of membership and your CPD can be logged via your member area on the website.
SAVE 10%
BOOK 3 OR MORE COU RSES
AT TH E SAM E TI M E AN D
RECEIVE A 1 0% DISCOU NT
BOOK ONLINE NOW
arla.co.uk/training-qualifications
naea.co.uk/training-qualifications
nava.org.uk/training-qualifications
IN - HOUSE TRAINING
IF YOU CAN’T COME TO US,
WE CAN COME TO YOU
Propertymark can provide any course as an in-house POPU LAR COU RSES
training option. You provide the venue, we provide INCLU DE
highly experienced trainers and course materials. This Effective Selling Skills
is an extremely cost-effective way of training and the
Effective Estate Agency
benefits include:
Lettings Refresher
• No travel expenses
Technical Award
• No unnecessary time away from the office
Support
• Smaller class numbers
• Total focus from the trainer on your staff
• Tailored to your staff’s requirements
• A date that suit’s you and your organisation
Training groups of five or more start at £1,500 + VAT per
day. Call our courses team on 01926 417787 to discuss
the options and request a quotation.
6 IN - HOUSE TRAINING 01926 417 787
SALES
VISIT naea.co.uk/training-qualifications
FOR DATES AN D LOCATIONS
propertymark.co.uk/training 7
POPU LAR POPU LAR
COMPETENT COMPETENT
AGENT SALES AGENT SALES
PART A – PART B – WINNING
STARTING OUT BUSINESS
7 HOU RS CPD 7 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
This full-day course is aimed at delegates who are A full-day course for those that have been in estate
new to or who have recently started in the estate agency for at least 12 months and advise clients about
agency industry and wish to create a firm foundation property values and marketing and those looking to
from which to move their career forward. win and retain customers in a compliant manner.
During the day delegates will learn about the role of During the day delegates will learn about the role of a
a sales negotiator, the tasks and functions that they senior sales negotiator/valuer, the tasks and functions
need to carry out on a regular basis, details of the that they need to carry out on a regular basis, how
process involved when moving home, legislation that to work in a compliant way and still be able to
they must be aware of and comply with, as well as the differentiate yourself from your competitors.
importance of delivering outstanding customer service.
AU DIENCE
AU DIENCE Anyone who’s been in estate agency for at least
Anyone new to or who have recently started in their 12 months.
estate agency career.
TOPICS INCLU DE
TOPICS INCLU DE • Agreeing and progressing sales –
• An overview of the home buying and selling process avoiding fall throughs
• Arranging and carrying out property viewings • Common property defects
• Acting for your client and your duty of care and how to recognise them
• Understanding the
surveyors report
VISIT VISIT
WEBSITE FOR WEBSITE FOR
DATES AN D DATES AN D
LOCATIONS LOCATIONS
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£175 exc VAT £249 exc VAT £175 exc VAT £249 exc VAT
Visit naea.co.uk/training-qualifications for dates and locations
8 SALES 01926 417 787
POPU LAR
NEGOTIATING
COMPETENT FOR PROFIT IN
AGENT SALES PART A TOUGH MARKET
C – PREPARING FOR 7 HOU RS CPD
MANAGEMENT COU RSE OVERVIEW
A full-day course providing practical tips, advice and
SALES role-playing based around honing your negotiation
skills to help increase the bottom line.
7 HOU RS CPD
Delegates will learn the key attributes of an Expert
Negotiator, including how and when to take control.
COU RSE OVERVIEW As well as using NLP (Neuro-Linguistic Programming)
An overview of the knowledge needed to take the step techniques to help win more instructions and better
from negotiator to manager and assume responsibility related to customers.
for staff. The course starts by discussing the skills
required of an excellent leader and the key differences
AU DIENCE
between negotiators and managers.
Negotiators and managers wanting to improve
Attendees will develop their understanding of how their negotiating skills to help win more instructions
to use a range of communication methods, make at a better fee and to agree more secure sales
the most out of meetings and learn how to employ at a higher price.
different motivational techniques to benefit staff.
The session will also help managers perfect the ‘5 TOPICS INCLU DE
steps of efficient delegation’ and identify areas of • How to create a competitive situation to ensure you
development required to fulfil a managerial role. get the best price possible from any potential buyer.
• Observed role-playing to simulate the full
AU DIENCE negotiation process from receiving an initial offer
Recently appointed department or branch managers through to agreeing a sale.
or negotiators preparing for a management position. • How to pre-empt and, therefore, avoid
renegotiations from surveys and valuations, but
TOPICS INCLU DE also how to deal with them when they do arise.
• The role of the manager
• Using key performance
indicators to monitor VISIT
performance WEBSITE FOR
• Preparing for DATES AN D
an effective staff
LOCATIONS DATES LOCATION
review or appraisal
31 January London
26 September London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£175 exc VAT £249 exc VAT £175 exc VAT £249 exc VAT
Register at naea.co.uk/training.qualifications
propertymark.co.uk/training SALES 9
EFFECTIVE OFFICIAL LEVEL
SELLING SKILLS 3 QUALIFICATION
FOR ESTATE SUPPORT COURSE
AGENTS 7 HOU RS CPD
7 HOU RS CPD COU RSE OVERVIEW
This course supports delegates who are studying for
COU RSE OVERVIEW the Level 3 Qualification (commonly known within the
This full-day course is interactive in nature and industry as the Technical Award). Aimed at those with
will help estate agents develop the skills needed to an existing understanding of their study material, this is
become more effective sales people. Attendees will a revision day to support the study towards achieving
learn the key principles of selling and master how to the qualification.
understand the customer to provide effective solutions. Attendees will benefit from a day with like-minded
A foundation course which will enable estate agents delegates and will go through some of the more
to build their confidence and self-motivation. Attendees complex areas. The session will also cover practice
will also learn how to establish trust with the customer questions and exam techniques, so entrants are
and differentiate themselves from a competitor to win as well prepared as possible.
more business. The course is arranged as two separate full days:
Course 1 covers Units 1 and 2
AU DIENCE Course 2 covers Units 3 and 4
Estate agents who have just started to deal directly
with customers, or those who are about to move into ATTEN DEES
a customer facing role. Anyone currently studying for their Level 3 Award.
NOTE: attendees should be very familiar with
TOPICS INCLU DE their study material - this course will not cover
• The key principles of efficient selling the entire syllabus.
• How to use effective questioning techniques
• The power of listening and understanding
DATES LOCATION
DATES LOCATION 19 March London
2 July London 9 April London
19 September Manchester 10 October London
15 October London 4 December London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£175 exc VAT £249 exc VAT £175 exc VAT £249 exc VAT
Visit naea.co.uk/training-qualifications for further information
10 SALES 01926 417 787IMPORTANT LAW CONSUMER
FOR RESIDENTIAL PROTECTION
ESTATE AGENTS REGULATIONS
7 HOU RS CPD 3.5 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
Estate agents must fully understand the laws which Consumer protection legislation is growing more
govern their business and how to apply them in complex, which means it requires a substantial amount
practice. The consequences of non-compliance can of agency time and staff attention. It covers every
have severe implications, damaging a business element from entering into an agreement with vendor
and its reputation. or landlord, marketing a property for sale or rental
With legislation changing all the time, it is even and forming a tenancy agreement.
more important for agents to stay up-to-date in order This course looks at the law from both a sales and
to avoid any penalties. This course helps attendees lettings perspective, advising on the right procedures
to understand how they can remain compliant, to have in place, what is and is not permissible and
explaining important areas such as the legal structures the consequences of a breach.
of a business, The Estate Agents Act 1979 and The session will include ASA rulings and CAP
consumer law (including the Consumers, Estate guidance on advertising. It will also explain the
Agents and Redress Act.) Consumer Rights Act and demonstrate how to
write correct property descriptions.
AU DIENCE
Estate agents who are new to the industry and AU DIENCE
require an understanding of how to apply important Any property professional who wishes to develop their
legislation, or those requiring a refresher course. understanding of the laws protecting consumers.
TOPICS INCLU DE TOPICS INCLU DE
• Cancellation of contracts regulations • The Consumer Rights Act
• The Data Protection Act • Competition, cartels and restrictive
• Anti-Money Laundering Regulations advertising practices
• Unfair trading and permitted activity
DATES LOCATION
12 March Birmingham
13 June London DATES LOCATION
20 November Manchester 14 March London
26 November London 20 November London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£175 exc VAT £249 exc VAT £85 exc VAT £125 exc VAT
Register at naea.co.uk/training-qualifications
propertymark.co.uk/training SALES 11CONVEYANCING MARKET
PRACTICE AND APPRAISAL AND
PROCEDURE VALUATION OF
7 HOU RS CPD
RESIDENTIAL
COU RSE OVERVIEW
Understanding the conveyancing process is intrinsic
PROPERTY
to becoming a competent estate agent with a rounded
7 HOU RS CPD
appreciation of the process of buying property.
Having a sound knowledge of the systems and COU RSE OVERVIEW
procedures involved in property transfer is crucial Residential market appraisals are one of the
to a smooth sale and this course outlines some fundamentals of estate agency where the ‘Agent’ is
of the most important factors. expected to interpret the local market; adding value
to the process where it is not necessarily a scientific
Attendees will gain a basic understanding of
process led by databases and portals but by people.
conveyancing to help with the care of their clients
and enable them to deal effectively with solicitors and Besides looking at various methods of valuation this
conveyancers. This one-day course will outline key course looks at the current competitive landscape in
factors such as the conveyancing framework, how to terms of excelling as an expert. You will benefit from
get to exchange of contracts, and potential problem learning key tools and techniques to help you in this
areas such as mortgage conditions, finance and tough marketplace.
money laundering.
AU DIENCE
AU DIENCE Estate Agents who wish to excel in interpreting the
Estate agents who wish to develop their knowledge market, price property in a correct manner and are then
of the conveyancing process in order to effectively able to add real value to their clients and their business.
progress property sales.
TOPICS INCLU DE
TOPICS INCLU DE • Basic economic supply and demand theory
• The conveyancing framework: what happens • Valuation bases – market value, price, estimate
when and why of worth and market appraisal
• Getting to an exchange of contracts • Valuation methods – comparable, investment
• Traps that cause delays and how to overcome them and residual methods, and insurance value
DATES LOCATION
26 February Leeds
DATES LOCATION 4 April London
19 March London 4 July Birmingham
22 October London 22 October London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£175 exc VAT £249 exc VAT £85 exc VAT £125 exc VAT
For further dates and locations visit naea.co.uk/training-qualifications
12 SALES 01926 417 787ANTI - MONEY ADVANCED
LAUNDERING ANTI - MONEY
3.5 HOU RS CPD
LAUNDERING
3.5 HOU RS CPD
COU RSE OVERVIEW
This vital course provides attendees with the
knowledge needed to ensure compliance with Money COU RSE OVERVIEW
Laundering Regulations and the Proceeds of Crime This course will provide attendees with the knowledge
Act. It is a legal requirement for all relevant employees needed to ensure that they are able to competently
to receive anti-money laundering training, so they can undertake the duties of the Money Laundering
understand and implement the correct procedures in Reporting Officer within their firm. It is intended to
line with the latest legislation. provide delegates with the requisite skills to adopt a
risk-based approach to the firm’s working practices by
With the HMRC proactively policing this area, it is identifying the risks faced and applying appropriate
even more important for property professionals to measures to mitigate the risks to comply with the
stay up-to-date with current regulations, as well as an current legislation.
overview of what the legislation means for property
professionals. AU DIENCE
Those who have specific anti-money laundering duties
AU DIENCE within their firm such as the MLRO or Deputy MLRO
Those who are working in the field of estate agency and have attended the initial anti-money laundering
and are therefore required to know about the course, or who have previously received some anti-
responsibilities of property professionals in respect money laundering training and wish to build upon
of financial crime. their knowledge in this field.
TOPICS INCLU DE TOPICS INCLU DE
• Warning signs to look out for • The role and responsibilities of the MLRO
• Reporting to National Crime Agency (NRA) and implementation
• HMRC supervision • Identification of and dealing with politically
exposed persons
• Liaison with the National Crime Agency & SAR filing
VISIT
WEBSITE FOR
DATES AN D DATES LOCATION
LOCATIONS 27 February London
18 July London
5 November London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£85 exc VAT £125 exc VAT £85 exc VAT £125 exc VAT
Visit naea.co.uk/training-qualifications for more dates
propertymark.co.uk/training SALES 13SALES SECRETS IN
PROGRESSION: GETTING TO
A PRACTICAL EXCHANGE:
TOOLKIT SANITY NOT
7 HOU RS CPD
VANITY
7 HOU RS CPD
COU RSE OVERVIEW
This course provides attendees with the ability to
effectively progress a sale. It offers advice on the COU RSE OVERVIEW
steps to take in order to become a more efficient Times can be tough in the property market. Almost
sales professional, such as how to minimise fall 40% of deals agreed do not get to completion,
through rates, and spend your time effectively. exchange is the most important event in the deal. This
It will also explore practical advice to help one-day course will teach you what you need to know
resolve common sales challenges, such as setting about the process and practical steps you can take
expectations with clients at the initial stages, how to get your cases to exchange, keeping your clients
to pre-empt and resolve key issues during the happy and increasing profits.
mortgage, conveyancing and surveying processes,
and tips to ensure buyers and sellers ultimately AU DIENCE
become advocates of your business. Estate agents who want to learn how to improve
profits by getting more deals to exchange.
AU DIENCE
Negotiators and managers wanting to reduce fall TOPICS INCLU DE
through rates by implementing best practice sales • Straightforward explanation of conveyancing
progression techniques. procedures
• A detailed explanation of what is currently
TOPICS INCLU DE preventing exchange
• Understanding your key areas of influence • Practical solutions in how stop ‘issues’ happening
and how to deal with difficult chains
• An agent’s ‘need to know’ view of conveyancing,
mortgage and surveying
• How to pre-empt and resolve common issues
(e.g. surveys, valuations and legal issues)
DATES LOCATION
24 April London DATES LOCATION
10 July Leeds 28 February London
16 October Birmingham 10 October London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£85 exc VAT £125 exc VAT £85 exc VAT £125 exc VAT
For further dates visit naea.co.uk/training-qualifications
14 SALES 01926 417 787UNDERSTANDING LEGISLATION
LEASEHOLD FOR RESIDENTIAL
PROPERTIES SALES –
3.5 HOU RS CPD
NORTHERN
COU RSE OVERVIEW
With leasehold properties accounting for 25%
IRELAND
7 HOU RS CPD
of housing stock and gaining increased political
attention, this course will provide estate agents
with the knowledge to successfully market and COU RSE OVERVIEW
sell this type of home. Attendees will expand their Although governed by the same rules as the rest of
understanding of how lease lengths and ground the UK, some property schemes and regulations are
rent can alter a sale in order to advise clients different in Northern Ireland. This course is designed
and gain a competitive advantage. for agents operating in Northern Ireland and covers
The session will fully explain the legal rights of core issues central to ensuring they remain compliant.
leaseholders and the various options agents can Attendees will understand the background of law, who
recommend to clients to help sell their properties. regulates the sector and responsibilities of the employer
It will also demonstrate how using the Land Registry and employee. With legislation and the penalties for
can help agents to stay informed on the issues non-compliance changing all the time, this course will
affecting a property. help agents stay within the boundaries of the law. It
will also cover real-life examples of how the law has
AU DIENCE been breached and penalties issued.
Estate agents who deal with leasehold properties,
or plan to make it an area of expertise. AU DIENCE
All estate agents working in Northern Ireland who
TOPICS INCLU DE wish to formalise their understanding of the relevant
• The leasehold system in England and Wales legislation.
• Valuing a property with a short lease
• An introduction to the Land Registry TOPICS INCLU DE
• Background of the law in estate agency –
why is it important and why do we need it?
• Linking legislation in residential sales to every
day practice
• Processes and quality assurance procedures
to ensure compliance with legislation
DATES LOCATION
12 February London DATES LOCATION
11 June London 12 March Belfast
8 October London 14 November Belfast
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£85 exc VAT £125 exc VAT £175 exc VAT £249 exc VAT
Visit naea.co.uk/training-qualifications for dates and information
propertymark.co.uk/training SALES 15EFFECTIVE N EW
NEGOTIATION – STARTING YOUR
SCOTLAND OWN ESTATE
AGENCY
7 HOU RS CPD
COU RSE OVERVIEW 7 HOU RS CPD
As an estate agent, understanding the principles
of effective negotiation throughout the sales process COU RSE OVERVIEW
is a key skill. Whilst negotiation is often assumed Delegates will learn about the different options
to only relate to the offer, it infiltrates the entire available when setting up their business, why it is
process, through negotiating the initial asking price important to have a discernible difference from your
and commission terms, negotiating price reductions, competitors, structure and framework of the office,
negotiating offers to achieve the best outcome and compliance and the need for a clear audit trail. As
negotiating on adverse surveys/valuations. well legal and safety requirements and documentation,
including tenancy agreement terms of business.
AU DIENCE
Estate agents who have just started to deal directly AU DIENCE
with customers, or those who are about to move into Anyone who is about to or has recently started their
a customer facing role. own estate agency business either from scratch or as
a part of an existing property related business.
TOPICS INCLU DE
• Establish a clear understanding of what the TOPICS INCLU DE
‘art of negotiation’ • Office presence: traditional or online
• Key attributes of a highly skilled negotiator • Your business proposition what makes it different
• Practical tips and advice on what to do (and and marketing your business
NOT to do) • Booking and following-up market appraisals
and the importance of sales progression
DATES LOCATION
DATES LOCATION 5 March London
30 January Edinburgh 2 July London
5 December Glasgow 13 November London
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£85 exc VAT £125 exc VAT £175 exc VAT £249 exc VAT
Register at naea.co.uk/training-qualifications
16 SALES 01926 417 787BUILDING DESIGN MARKET
AND DEFECT APPRAISAL AND
IDENTIFICATION VALUATION OF
AND DIAGNOSIS RESIDENTIAL
FOR AGENTS IN PROPERTY IN
SCOTLAND SCOTLAND
3 HOU RS CPD 7 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
Estate agents are not surveyors, nor are they expected As an estate agent, property valuations and
to be, but a basic understanding of building design appraisals are part and parcel of the working day.
and defect identification and diagnosis, is essential Proficiency in valuation techniques is, therefore,
when providing a marketing appraisal or when essential to be able to function as a first-class agent.
generally advising clients. This is especially useful The course will look initially at basic valuation theory
when pre-empting or following a Home Report or and the various methods of valuation, followed by the
subsequent report or valuation on a property which application of relevant valuation methods and how
requires clarification. This course will explain how these are applied to the different property types
domestic buildings are constructed, covering the main you are likely to encounter as an estate agent.
elements of construction and service installations, and
then look at defect identification and diagnosis. AU DIENCE
Anyone working in the estate agency business
AU DIENCE who provides market appraisals.
Anyone working in the estate agency business
who provides market appraisals. TOPICS INCLU DE
• Basic economic supply and demand theory
TOPICS INCLU DE • Valuation bases – market value, price, estimate
• Domestic property styles design and construction of worth and market appraisal
• The big 3 issues - Damp, Timber defects and • Valuation methods, including – comparable,
Structural Movement investment and residual methods, insurance value
• Planning, building and fire regulations
DATES LOCATION DATES LOCATION
30 May Edinburgh 30 May Edinburgh
16 October Glasgow 16 October Glasgow
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£85 exc VAT £125 exc VAT £85 exc VAT £125 exc VAT
For further dates visit naea.co.uk/training-qualifications
propertymark.co.uk/training 17PROPERTY PHOTOGRAPHY – CREATING THE BEST FIRST IMPRESSION OF YOUR HOMES AND YOUR BRAND 7 HOU RS CPD COU RSE OVERVIEW Make your properties stand out in the internet beauty parade with great photos, attracting more interest in the homes being sold. This course will give you the skills and techniques for taking photos to give you a competitive advantage as well as tips and tricks. AU DIENCE Anyone who needs to photograph properties at all levels. EQUIPM ENT N EEDED • An SLR camera, preferably from the Canon range, • A wide-angle zoom lens (10-20) or similar • A zoom lens (18-55) or similar and a sturdy tripod TOPICS INCLU DE • Advanced personal communication • Building your high performing team • The fundamentals of success DATES LOCATION 13 February London 20 March London 30 May Manchester 11 September London M EM BERS NON-MEMBERS £175 exc VAT £249 exc VAT 18 SALES 01926 417 787
LETTINGS VISIT arla.co.uk/training-qualifications FOR DATES AN D LOCATIONS
POPU LAR POPU LAR
COMPETENT COMPETENT
AGENT – PART A AGENT – PART B
7 HOU RS CPD 7 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
This course is aimed at those with little or no Part B of the course will revisit topics learnt in Part A,
experience of letting residential property. It aims such as tenants’ rights, safety and discrimination. It
to give a basic understanding of the legal concepts will build on these subjects by introducing the main
which underline the letting of property and focuses types of tenancy, as well as a landlord’s repairing
on attendees developing their knowledge in order and notification obligations.
to avoid committing criminal offences, tenant Attendees will learn more about the principles of letting
safety and rights. property, including Assured Shorthold Tenancies,
The session will cover fundamental subjects such Non-Housing Act Tenancies and the Consumer Rights
as the basic concepts of a lettings agency, dealing Act. Other key topics such as tenants’ rights, repairing
with land and understanding and forming tenancy obligations and immigration will be explored in more
agreements. Attendees will also learn more about detail. Housing Allowances, such as Universal Credit,
their obligations to tenants, such as making repairs will also be covered within this session.
and ensuring their safety.
AU DIENCE
AU DIENCE Those who have completedPart A of the course and wish
This is a vital course for anyone new to the letting to further their understanding of the principles
or management of property. of letting property.
TOPICS INCLU DE TOPICS INCLU DE
• Basic concepts of agency • Non-Housing Act Tenancies
• Basic idea of land • Tenants fundamental rights
• Tenancy agreements • Housing Allowances
VISIT VISIT
WEBSITE FOR WEBSITE FOR
DATES AN D DATES AN D
LOCATIONS LOCATIONS
M EM BERS NON-MEMBERS M EM BERS NON-MEMBERS
£175 exc VAT £249 exc VAT £175 exc VAT £249 exc VAT
Register your place at arla.co.uk/training-qualifications
20 LETTINGS 01926 417 787POPU LAR POPU LAR
COMPETENT OFFICIAL LEVEL
AGENT – PART C 3 QUALIFICATION
7 HOU RS CPD
SUPPORT COURSE
COU RSE OVERVIEW 7 HOU RS CPD
This course revises previous topics covered in Parts
A and B and introduces the remaining subjects COU RSE OVERVIEW
necessary for letting agents to work on a This course supports delegates who are studying for
day-to-day basis with limited supervision. the Level 3 Qualification (commonly known within the
Attendees will revise and deepen their knowledge of industry as the Technical Award). Aimed at those with
essential topics, such as Assured Shorthold Tenancies. an existing understanding of their study material, this
They will also learn more about more complex topics, session is a revision day to support the study towards
such as houses in multiple occupation, special clauses achieving the qualification.
and tax. Delegates will also be introduced to the Attendees will benefit from a day with like-minded
Housing Health and Safety Rating System (HHSRS) delegates and will go through some of the more
and break clauses, options to renew and forfeiture, complex areas. The session will also cover practice
as well as the role of the Property Ombudsman. questions and exam techniques, so entrants are as
well prepared as possible.
AU DIENCE Arranged as two separate full-days:
Letting agents who have completed Parts A and B Course 1 covers Units 1 and 2
of the course and wish to operate independently Course 2 covers Units 3 and 4
within their roles.
ATTEN DEES
TOPICS INCLU DE Anyone currently studying for the Level 3 Award.
• Tax introduction Please note that attendees should be very familiar
• HMO introduction with their study material, this course will not cover
• Special clauses introduction the entire syllabus.
VISIT VISIT
WEBSITE FOR WEBSITE FOR
DATES AN D DATES AN D
LOCATIONS LOCATIONS
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propertymark.co.uk/training LETTINGS 21OFFICIAL LEVEL POPU LAR
6 QUALIFICATION ADVANCED
SUPPORT COURSE LETTINGS UPDATE
– SCOTLAND 7 HOU RS CPD
7 HOU RS CPD
COU RSE OVERVIEW
This one-day course provides letting agents with the
COU RSE OVERVIEW opportunity to work through the more complex areas
The Level 6 Award in Residential Letting and of letting and managing property. Attendees will benefit
Property Management is the benchmark standard for from an interactive session which will provide them
competence in your job in the lettings industry. This with the knowledge to understand important new and
course is designed to support your study towards existing legislation, case law and codes of practice.
achieving this qualification, benefiting from a revision It includes case studies which allow delegates to
day with likeminded delegates. A chance to go work through applying new legislation in practice.
through some of the more complex areas of the In a workshop format, the day allows agents to bring
study material, check your knowledge, look at exam their own questions and learn from other property
techniques and do some practice questions – it could professionals in the group.
make the difference between a pass and a fail.
This course is ideal as a refresher session for letting
Arranged as two separate full-days: agents wishing to sharpen and further expand their
Course 1 covers Units 1 and 2 existing skill set.
Course 2 covers Units 3 and 4
AU DIENCE
AU DIENCE Letting agents with a minimum of 2 years’ experience,
Anyone currently studying for their Level 3 Award. or those who have already completed the Technical
NOTE: attendees should be very familiar with Award or attended the Lettings and Property
their study material - this course will not cover Management courses (Parts A-C).
the entire syllabus.
TOPICS INCLU DE
• A discussion on current news
relating to residential
letting and property
management
VISIT • An update on all the VISIT
WEBSITE FOR new legislation and WEBSITE FOR
DATES AN D case law from the DATES AN D
last two years
LOCATIONS LOCATIONS
• A trainer and attendee
Q&A session
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22 LETTINGS 01926 417 787POPU LAR PREPARING FOR
LETTINGS MANAGEMENT
REFRESHER ( LETTING AGENTS)
COURSE
7 HOU RS CPD
7 HOU RS CPD COU RSE OVERVIEW
A one-day course which provides an overview of
COU RSE OVERVIEW the keys skills necessary for negotiators to successfully
This one-day course provides an overview of the take the step up to a management position. Delegates
essential letting knowledge required of all property will learn how to use a variety of communication
professionals. It takes the most-asked questions methods, develop the skills needed to make meetings
answered by the ARLA Propertymark Regulation productive and perfect the ‘5 steps of efficient
Team and the Legal Helpline to ensure attendees delegation’. It will also enable new managers to set
feel confident in their day-to-day roles. Common appropriate goals for their department, develop key
topics covered include understanding the differences performance indicators in order to motivate staff and
between statute, contract and case law, how to protect use their time effectively.
deposits, and rights around property access. The course will also help attendees identify areas
It is also flexible in nature, allowing attendees to of development so they can assume responsibility
receive the answers to their most burning questions. for an area of a business with confidence.
Whether you are new to letting property or simply
need a refresher of the recent changes in legislation, AU DIENCE
this course is designed for letting agents at any level. Recently appointed department or branch managers,
or negotiators preparing for appointment to a
AU DIENCE management role.
Any professional looking for an update or refresher
on the fundamentals of letting property. TOPICS INCLU DE
• Making meetings effective and productive
TOPICS INCLU DE • The principles of motivating people
• Tenancy agreements • Preparing for an effective staff appraisal
• Deposit protection
• Important
new legislation
VISIT VISIT
WEBSITE FOR WEBSITE FOR
DATES AN D DATES AN D
LOCATIONS LOCATIONS
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propertymark.co.uk/training LETTINGS 23POPU LAR LETTINGS AND
FUNDAMENTALS PROPERTY
OF PROPERTY MANAGEMENT
MANAGEMENT FOR SENIOR
7 HOU RS CPD
AGENTS 7 HOU RS CPD
COU RSE OVERVIEW
This course will cover essentials of property COU RSE OVERVIEW
management, including the various statutory and A one-day course introducing advanced topics around
typical contractual obligations letting professionals the letting and management of properties relevant for
need to know. senior agents. It revisits the issues introduced in the
Fundamentals of Property Management to the highest
Property managers will learn how to become more
level, enabling attendees to feel confident in their roles.
proficient in their day-to-day roles and get to grips
with common issues such as gaining access to a Aimed at those supervising more junior staff and will
property and choosing the right contractor. Attendees cover areas such as consumer protection, other types of
will also learn the skills needed to deal with a change tenancy and how to deal with common issues that may
of tenant or complaints, as well as the important laws arise throughout a tenancy. Attendees will also develop
governing the area, including the Deregulation Act. their understanding of some of the more complex
challenges when letting or managing property,
Delegates will also understand the assessments
including successfully dealing with houses in multiple
property managers need to undertake, including
occupation and understanding contract law.
Gas Safety, asbestos and legionella checks.
AU DIENCE
AU DIENCE Senior agents with a solid knowledge of letting
Letting agents or anyone involved with property
and property management who want to take their
management daily.
understanding to the next level.
TOPICS INCLU DE TOPICS INCLU DE
• How to gain access to a property • The Data Protection Act 1998 and relevant updates
(including emergency access) • Distinctions between guarantors and indemnities
• What is involved in property • Consumer Protection from Unfair Trading
visits and inspections Regulations 2008
• Dealing with VISIT
tenant complaints WEBSITE FOR
DATES LOCATION
DATES AN D 29 January London
LOCATIONS 30 April Birmingham
3 July London
28 November Leeds
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24 LETTINGS 01926 417 787INTRODUCTION BLOCK
TO BLOCK MANAGEMENT:
MANAGEMENT LAW AND
7 HOU RS CPD
PRACTICE
COU RSE OVERVIEW 7 HOU RS CPD
This one-day course will enable attendees to learn
about the role of a block manager and develop their COU RSE OVERVIEW
understanding of the day-to-day tasks involved. They This advanced course is aimed at agents with some
will learn the basic skills required of the role, such as block management experience looking to further
how to budget and what is required to collect service develop their skills and understanding of the relevant
charges and ground rent. law. The session will cover some of the essentials of
Delegates will also be introduced to other core best practice, such as the different forms of ownership
topics, such as statutory codes of conduct, statutory (leasehold and commonhold), ground rent and
consultation for major works, and the RICS Service service charge demands, and statutes affecting
Charge Code, in order for them come away from block management.
the course with a rounded grasp of their obligations Attendees will leave equipped with a comprehensive
as a block manager. knowledge of law on consultation and related areas
along with an overview of Right to Manage legislation
AU DIENCE and rights of first refusal.
Property professionals who are new to block
management and need to understand what AU DIENCE
is involved within the role. Agents with an existing knowledge of block
management who wish to develop their
TOPICS INCLU DE understanding of the relevant law.
• What is the role of a block manager?
• A guide to leaseholder’s rights and good practice TOPICS INCLU DE
• Overview of statutory consultation for major works • Forms of ownership: leasehold and commonhold
and long-term agreements • Leases and their interpretation
• Enforcement of leasehold covenants
and remedies available
VISIT
WEBSITE FOR
DATES LOCATION
DATES AN D 21 February London
LOCATIONS 24 April Manchester
4 July London
5 December London
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propertymark.co.uk/training LETTINGS 25ADVANCED BLOCK HOW BUY TO LET
MANAGEMENT COMPLIANCE
7 HOU RS CPD
INCREASES
COU RSE OVERVIEW
This course is for property professionals with a basic
REVENUE
understanding of block management, or some day- 7 HOU RS CPD
to-day experience, who are looking to broaden their
knowledge of the subject. Attendees will develop COU RSE OVERVIEW
their understanding of some of the most important This course provides a unique opportunity for forward-
challenges, including the different types of flat thinking letting agents to add additional revenue to
ownership, how to respond to requests for consent their business. The day combines legal responsibility
and dealing with solicitors during the sale of a flat. with actionable marketing activities that delegates can
An essential part of this course will be an opportunity take back to their business. Attendees will learn how
to interact with the trainer and other delegates to legally source property on behalf of an investor/
to discuss common issues, such as dealing with landlord in order to offer a new service to their
complaints and how to resolve them effectively. clients and increase sales.
It delivers the need-to-know rules in a digestible
AU DIENCE format, whilst introducing the techniques available to
Those with a basic understanding of block serve landlords better. Attendees will understand their
management wishing to advance their knowledge. responsibilities in providing growth opportunities to
clients, as well as learning the techniques needed
TOPICS INCLU DE to help expand a landlord’s portfolio and
• Overview of the reform of Enfranchisement and maximise returns.
Lease Extensions under the Leasehold Reform
Housing and Urban Development Act 1993 AU DIENCE
• Debt collection and processes to adopt for Senior management and owners of existing letting
service charges and ground rent agents who wish to expand their revenue streams.
• An overview of company law and its
interaction with block management TOPICS INCLU DE
• Understanding responsibilities in providing
portfolio building services
• Techniques to find and secure portfolio
growth opportunities for landlords
• Analysis to maximise returns for the agency and clients
DATES LOCATION
28 March London
22 May Manchester DATES LOCATION
10 July London 6 March London
12 December London 17 July London
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26 LETTINGS 01926 417 787CLIENT DRAFTING
ACCOUNTING TENANCY
FOR RESIDENTIAL AGREEMENTS
LETTINGS AND TERMS OF
7 HOU RS CPD
BUSINESS 7 HOU RS CPD
COU RSE OVERVIEW
This course will help delegates understand how to deal COU RSE OVERVIEW
with client money and assist in ensuring compliance This one-day course is designed to increase a letting
with the accounting procedures of the professional agent’s knowledge of the definitions contained in
bodies. It will also provide practical guidance on the Tenancy Agreement and Terms of Business,
non-resident landlords and the Finance Act 1995. including the effect of new legislation and case law.
It will provide attendees with an understanding of the
The session will explain the basics of client
need-to-know topics, such as how to amend tenancy
accounting, areas of potential risk and Capital
agreements, surrender a tenancy and avoid loopholes
Gains Tax for individuals. Attendees will also
in drafting agreements.
develop their understanding of dealing with
rent, including demands, client accounting, The course encourages letting agents to participate
arrears and cash book management. through practical exercises, such as drafting clauses. It
is recommended that delegates have some knowledge
AU DIENCE of the Housing Act 1988 and a general knowledge of
Anyone involved in client accounting who needs to contract law before undertaking the course.
understand the procedures, or property professionals
wishing to know more about taxation for landlords. AU DIENCE
Senior managers, negotiators and any property
TOPICS INCLU DE professional who drafts tenancy agreements.
• Statements: how to avoid problems
• Floats: paying contractors and posting debits TOPICS INCLU DE
• Where accounts and property management meet • The legal position
• A checklist of rights and obligations in the
tenancy agreement
• Special clauses: drafting, when, how, where?
VISIT
WEBSITE FOR
COU RSE DATES LOCATION
DATES AN D 12 March London
LOCATIONS 20 June London
12 September London
14 November London
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propertymark.co.uk/training LETTINGS 27ENDING DISPUTES AND
RESIDENTIAL DAMAGES: THE
TENANCIES TDS WAY
7 HOU RS CPD 7 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
This session is for letting agents who wish to develop Understanding tenancy deposit legislation is crucial to
their understanding of the most common kind of the successful running of a letting agency. This course
tenancy – Assured Shorthold Tenancies. Attendees provides attendees with vital knowledge about the
will also learn how to recognise different types of legislation itself, how to ensure a business remains
tenancies and the different processes that apply compliant and the entire deposit protection process.
to ending these agreements. Delivered by the Tenancy Deposit Scheme (TDS),
The content of this course will be legally based, it will cover common tenancy deposit challenges
as supposed to overly technical, setting out the experienced by agents and provide the vital
relevant framework and processes. It will focus on knowledge needed to overcome them. The course will
the practical elements agents need to know, such as include training on how to build an effective inventory
the fundamentals of ending a tenancy, the necessary and assess fair wear and tear. It will also provide an
timelines and how to avoid common mistakes. The in-depth understanding of the adjudication process.
course also covers the impact of the Deregulation
Act 2015. AU DIENCE
All property professionals who deal with tenancy
AU DIENCE deposit protection.
Letting agents who already have some experience
managing tenancies and wish to develop their TOPICS INCLU DE
understanding of how to end a tenancy. • Understanding the deposit legislation
• Deposit deductions and the tenancy agreement
TOPICS INCLU DE • Inventories, check-outs and evidence
• Recognising different types of tenancies
• Tenant notice requirements
• The legal process
VISIT
WEBSITE FOR
DATES LOCATION
23 January Leeds DATES AN D
21 May London LOCATIONS
22 October London
4 December Birmingham
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28 LETTINGS 01926 417 787UNDERSTANDING EFFECTIVE
HMOS AND HHSRS SELLING SKILLS
7 HOU RS CPD
FOR LETTING
COU RSE OVERVIEW
This course will explain the complex areas of
AGENTS
7 HOU RS CPD
Houses of Multiple Occupancy (HMOs) and the
House Health and Safety Rating System (HHSRS)
at an advanced level. The session will begin by COU RSE OVERVIEW
outlining the definition of an HMO, as well as the This course will help letting agents understand
relevant licensing and standards. It will also cover the concept of consultative selling and form a clear
crucial legislation all agents must know, such the strategy to put their skills into practice. Exploring
HMO Management regulations. tactics such as using effective questioning techniques,
Attendees will also come away from the course with building trust, and effectively selling against the
an understanding of the HHSRS, the mechanisms of competition, this course is for those who have
assessments and enforcement notices. They will also mastered the basics of selling in a letting environment
learn how to handle the HHSRS on a practical level, and want to take their skills to the next level.
including how to appeal decisions. Attendees will learn how to develop their confidence
and self-motivation, and best practice examples
AU DIENCE – such as ‘the seven key principles of selling’ –
Property managers and agents who wish to develop in order to become an outstanding sales person.
their understanding of HMOs and the HHSRS.
AU DIENCE
TOPICS INCLU DE Anyone who has a basic understanding of selling
• Enforcement notices within a letting agency (or has worked in a letting
• Additional and selective licensing environment for 6-12 months).
• Understanding the HHSRS
TOPICS INCLU DE
• What is selling?
• Characteristics of an outstanding sales person
• Creating and delivering an effective presentation
DATES LOCATION
12 February London
21 March Exeter DATES LOCATION
19 September Leeds 9 May London
27 November London 12 September London
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propertymark.co.uk/training LETTINGS 29LETTINGS LAW N EW
IN PRACTICE STARTING YOUR
– NORTHERN OWN LETTINGS
IRELAND AGENCY
7 HOU RS CPD 7 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
With the government increasingly focused on the This one-day training course is aimed at anyone who
regulation of letting agents in Northern Ireland, this is about to or has recently started their own Lettings
course will provide agents with an understanding Agency business either from scratch or as a part of
of the relevant legislation. Attendees will learn an existing property related business.
about new and core issues that are central to
Delegates will learn about the different options
ensuring lawful and successful business practice
available when setting up their business, why it is
for property professionals.
important to have a discernible difference from your
The course will include a background of the competitors, structure and framework of the office,
relevant law in Northern Ireland and explain compliance and the need for a clear audit trail. As
who regulates letting agents. It will also link well legal and safety requirements and documentation,
legislation to everyday practice examples including tenancy agreement terms of business.
in order for attendees to develop an
understanding of crucial laws and AU DIENCE
how to apply them. Anyone who is about to or has recently started their
own estate agency business either from scratch or as
AU DIENCE a part of an existing property related business.
This is an essential course for any residential
letting agent operating in Northern Ireland. TOPICS INCLU DE
• Office presence: traditional or online
TOPICS INCLU DE • Your business proposition what makes it different
• All you needed to know about different types and marketing your business
of tenancies, rent control, HMOs, fire safety • Additional Services and Professional Accreditation
and the fitness standard
• What you need to know to ensure a successful
and legal letting;
• Best practice property management
DATES LOCATION
DATES LOCATION 7 February London
12 June Belfast 12 June London
12 December Belfast 29 October London
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30 LETTINGS 01926 417 787SCOTTISH LETTING SCOTTISH LETTING
AND PROPERTY AND PROPERTY
MANAGEMENT MANAGEMENT
– PART A – PART B
7 HOU RS CPD 7 HOU RS CPD
COU RSE OVERVIEW COU RSE OVERVIEW
This course will give a basic understanding of the legal Aimed at those who have completed Part A or
concepts which underlie the letting of property. It will understand the general legal concepts which underlie
focus on the most important legal requirements that the letting of property, this course will expand on some
an agency needs to comply with to help their landlord of the topics covered in Part A and in addition looking
and the agency avoid breaching their legal duties and at some of the trickier aspects of dealing with tenancies.
possibly committing criminal offences. It will also highlight some of the new or proposed
The course will consider the fundamental rights legislative provisions which have yet to come into
and obligations of both landlords and tenants and effect and consider how these will affect the role
introduce some of the new and proposed legislation of the letting agency.
which will influence landlords and letting agents.
AU DIENCE
AU DIENCE Anyone who has completed Part A or has an
Anyone with little or no experience of the letting understanding of the general legal concepts
industry as well as those who have been in practice which underlie the letting of property.
for some time.
TOPICS INCLU DE
TOPICS INCLU DE • Landlord Registration, HMO’s and the role of the
• An introduction to agency law, including the Local Authority.
agency contract, authority to act, power to bind the • How Local Authorities deal with antisocial behaviour
landlord, and dealing with client money. and what it means for landlords.
• The different types of tenancies that exist and how • Letting Agents Registration and Code of Practice
they are created
• Outline of any new and proposed legislative
provision affecting landlords and agents
DATES LOCATION DATES LOCATION
30 April Glasgow 21 May Glasgow
29 October Edinburgh 5 November Edinburgh
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propertymark.co.uk/training LETTINGS 31You can also read
