COVID-19 Community Inclusion Forum - Slido.com Event code: #COMMUNITY2020 20 March 2020 - VCOSS
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COVID-19 Community Inclusion Forum Slido.com Event code: #COMMUNITY2020 20 March 2020
Welcome Agenda • Housekeeping • Public health update • Planning your response • Supporting social connection and wellbeing • Panel Q & A Slido.com Event Code: #COMMUNITY2020
Public health update Dr John Catford Department of Health and Human Services Slido.com - event code: #COMMUNITY2020
Planning your response Scott Miller CEO, Volunteering Victoria Slido.com - event code: #COMMUNITY2020
COVID-19 COMMUNITY INCLUSION FORUM P L A NNI NG YO UR R E SPO NSE SC O T T M I LLE R C H I E F E XE C UT I VE VO LUNT E E RI NG VI C T O RI A
TODAY'S
Topics to Cover
• Current context
DISCUSSION • Communicating strategically
• What volunteers need in times of crisis
• Other considerations
• For volunteers looking to support during
COVID-19
01
ENACT YOUR PR I O R I TI SE W ELLB EI NG
BUSINESS Audit self-care procedures
CONTINUITY
ADJU ST TR AI NI NG SC HEDU LES
PLAN Leverage online training options/online convening
PLAN FO R SKELETO N W O R KFO R CE
Pare back to only the necessary roles/responsibilities
SUR V EY YO UR V O LU NTEER S
Who has more/less availability to take on roles?
COMMUNICATE M AI NTAI N C O M M UNI C ATI ONS
STRATEGICALLY Ensure they understand their options (if any)
I NC R EASE B UY-I N
Include staff and volunteers in decisions that affect them
O V ER ALL R ESPO NSE PLAN
Include staff and volunteers in plans and communications
C HANG E NAR R ATI V ES
Speak of solidarity not individualsm
WHAT STAFF + TR U ST
VOLUNTEERS NEED Staff and volunteers need your grounded counterbalance
IN TIMES OF CRISIS
C O NSI STENC Y
Do your values remain consistent through the crisis?
TR ANSPAR ENC Y
Maintain a clear message
PR EDI C TAB I LI TY
Keep volunteers updated on what happens next
OTHER STR ESS
CONSIDERATIONS Psychological impact of quarantine
PO V ER TY
Can you reimburse more expenses (+ quicker)?
LEAV E AVAI LAB I LI TY
Some will have little/no leave and feel stretched
PR O M OTI NG KI NDNESS
Increases community sense of equityPROMOTING C O M M U NI TY R I SK?
VOLUNTEERING Incubation periods are not clearly understood yet
ADEQ UATE PPE
Can this be supplied/maintained?
SUPPO R T OTHER S STR ESS LEV ELS
Preferably virtually
PR O M OTI NG KI NDNESS
Increases community sense of equityVIEW OUR G U I DES FO R V O LU NTEER S
RESOURCES ONLINE Rights, responsibilities and general advice
G U I DES FO R LEADER S O F V O LS
Business continuity guide, pandemic policy etc.
U SEFU L R ESO U R C ES
Stop the spread, general advice and COVID-19 advice
PR O M OTI NG KI NDNESS
www.volunteeringvictoria.org.au/resources-guides/covid19/
Increases community sense of equitySupporting social connection and wellbeing Nicole Battle CEO, Neighbourhood Houses Victoria Slido.com - event code: #COMMUNITY2020
Covid-19: The
role of NHs & other
CSOs in maintaining
social connection
Friday 20 March 2020
Presented by: Nicole Battle
CEO Neighbourhood Houses Victoria
Neighbourhood Houses Victoria acknowledges the Aboriginal custodians of this land and
we pay our respects to their culture, their people and elders past, present and future.
nhvic.org.au #nhvicIntroduction
• Community Service Organisations form a vital part of Victoria’s
service system – particularly during times of crisis.
• This includes 400 Neighbourhood Houses across Victoria and a
similar number of Men’s Sheds.
• NHs are evenly split between metropolitan Melbourne and
rural/regional Victoria.
• There are approximately 200,000 people who visit a
Neighbourhood House across Victoria every week.
• NHs engage more than 6,500 volunteers and 5,000 staff.
nhvic.org.au #nhvicNeighbourhood Houses - Overview
• Local communities rely on NHs for many different programs and services
including:
– Accredited & pre-accredited training
– Occasional childcare
– Exercise programs
– Support groups
– Recreational activities – e.g. craft groups
– Access to services – e.g. Centrelink, JSA
– Emergency Relief – e.g. Food parcels
– Computer access & support for digital literacy.
nhvic.org.au #nhvicCOVID-19: The role of Neighbourhood
Houses & other CSOs
• The introduction of ‘social distancing’ will obviously have a
significant impact on many current NH/CSO activities.
• NHs are, however, community development organisations
and therefore play a crucial role during times of crisis.
• Indeed many NHs are already beginning to think about how
they can keep communities connected over the coming
months.
nhvic.org.au #nhvicCOVID-19: The role of Neighbourhood
Houses & other CSOs
Connecting People Online
• Providing online platforms (e.g. Skype, Facebook groups) for
different user groups.
• Running virtual book clubs, craft clubs, exercise groups etc.
• Running talks or classes online via YouTube.
• Providing links to interesting and relevant content – e.g. Ted
Talks.
nhvic.org.au #nhvicCOVID-19: The role of Neighbourhood
Houses & other CSOs
Support for Individuals
• Continuation of food relief using an appointment system and/or
direct delivery.
• Community lunches – meals to be home delivered to those in need.
• Community delivery service (staffed by volunteers) to drop off
medication and other essentials as required.
• Dog walking for vulnerable residents who are not able to go outside.
nhvic.org.au #nhvicCOVID-19 & the role of
Neighbourhood Houses
Case Study One: Mount Eliza Neighbourhood House
• Called all participants to let them know that the centre
had closed.
• Postcards sent to all vulnerable community members,
letting them know to reach out for help if they need it.
• Creation of a phone tree with staff calling vulnerable
people a minimum of once per week.
• Development of an activity booklet for isolated
community members.
• Collation of care packs for vulnerable members of the
community, containing essential items.
• Regular updates via Mailchimp newsletters, Facebook,
Instagram and NH website.
nhvic.org.au #nhvicCOVID-19 & the role of
Neighbourhood Houses
Case Study Two: Phillip Island Community & Learning Centre
• Largest emergency food relief program in the region as well as being
a Centrelink Agency.
• PICAL has mobilised all local charities/churches and community
services to support its emergency food relief program and have
assembled large volunteer cooking teams to prepare 800+ frozen
meals each week.
• PICAL has set-up a Video-Conferencing Host Centre to start
podcasting Adult Learning (and other “survival”) lessons.
• Currently looking for government funding to re-skill workers who are
likely to be left unemployed as a result of the crisis.
nhvic.org.au #nhvicCOVID-19: The role of Neighbourhood
Houses & other CSOs
Facilitating Community Recovery
• At some stage, this situation will pass - although the cost to
both communities and individuals is likely to be enormous.
• When that happens, the role of NHs & CSOs will be vital in
terms of helping to facilitate community recovery, as well as
providing support to people who have been left vulnerable as
a result of the crisis.
nhvic.org.au #nhvicQuestions / Panel discussion Slido.com - event code: #COMMUNITY2020
Panel members Dr John Catford Department of Health and Human Services Scott Miller Chief Executive Volunteering Victoria Nicole Battle Chief Executive Officer Neighbourhood Houses Victoria Vivienne Nguyen Chairperson Victorian Multicultural Commission
Contacts Coronavirus hotline (24 hours / 7 days) • Phone: 1800 675 398 if you suspect you have COVID-19 Volunteering Victoria • Phone: 03 8327 8500 • Email: info@volunteeringvictoria.org.au Neighbourhood Houses Victoria • Phone: 03 9602 1228 • Email: info@nhvic.org.au Victorian Multicultural Commission • Phone: 03 7005 1267
Resources
www.dhhs.vic.gov.au/coronavirus
• Updates from the Chief Health Officer
• Fact sheets and guides
– Translated resources
– Coronavirus self-assessment tool
– Social distancing tips
Other
• Communications in times of crisis – https://bitly.com/COVIDmessaging
• Volunteering – www.volunteeringvictoria.org.au/useful-resources-covid-19
• Neighbourhood Houses – www.nhvic.org.au/news/responding-to-coronavirus
• Family violence – www.vic.gov.au/family-safety-victoria
• Community sector – http://vcoss.org.au/analysis/covid19/
• Insurance - https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/About/COVID-
19/VMIA-Insurance-Responses-to-COVID-19-Community-Services-Organisations.ashxAccessibility To receive this publication in an accessible format phone 03 9096 1183, using the National Relay Service 13 36 77 if required, or email the Volunteering Team Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. © State of Victoria, Department of Health and Human Services March, 2020. Except where otherwise indicated, the images in this publication show models and illustrative settings only, and do not necessarily depict actual services, facilities or recipients of services. This publication may contain images of deceased Aboriginal and Torres Strait Islander peoples. Where the term ‘Aboriginal’ is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation. Available at the VCOSS website
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