COVID-Safe Airport Operations - Airport Operating Standard 1 September 2020 - Melbourne Airport
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COVID-Safe Airport Operations Airport Operating Standard 1 September 2020
Table of Contents
Executive Summary........................................................................................................................................3
1. OVERVIEW.................................................................................................................................................4
2. RESPONSIBILITIES.....................................................................................................................................5
2.1. AUSTRALIA PACIFIC AIRPORTS MELBOURNE (APAM)...................................................................5
2.2. AIRPORT COMMUNITY....................................................................................................................5
3. WHAT WE KNOW ABOUT COVID-19 ......................................................................................................6
3.1. COVID-19 OVERVIEW......................................................................................................................6
3.2. VICTORIAN RESTRICTIONS.............................................................................................................6
3.3. CREATING CONFIDENCE FOR TRAVELLERS AT MELBOURNE AIRPORT .....................................7
4. WHAT MELBOURNE AIRPORT IS DOING.................................................................................................8
5. WHAT IS EXPECTED OF AIRLINES...........................................................................................................12
5.1. WHAT WE NEED YOU TO DO........................................................................................................12
5.2. SHARING OF COVID-19 INFORMATION.......................................................................................14
5.3. ADDITIONAL AIRLINE REQUIREMENTS FOR MEDICAL ASSESSMENTS......................................14
6. WHAT IS EXPECTED OF OUR AIRPORT COMMUNITY (TENANTS AND VENDORS)..............................15
6.1. COVID – SAFE PLAN.......................................................................................................................15
6.2. SANITISER STATIONS.....................................................................................................................15
6.3. PHYSICAL DISTANCING.................................................................................................................15
6.4. CONTACTLESS PAYMENTS............................................................................................................15
6.5. CLEAR PACKAGING GRAB-N-GO FOOD OPTIONS......................................................................16
6.6. CLEANING ....................................................................................................................................16
6.7. RISK MANAGEMENT.....................................................................................................................16
3
Executive Summary Australia Pacific Airports Melbourne (APAM) manages carparking, retail, aviation and property tenants/ assets across 2,740 hectares of land. Safety continues to be our utmost priority as we navigate the evolving challenges presented by the COVID-19 pandemic. Multiple stakeholders (including tenants and vendors) operate across various Melbourne Airport sites. APAM seeks to address the risks associated with COVID-19 transmission by developing this Melbourne Airport COVID-Safe Plan - Airport Operating Standard (AOS). This AOS allows APAM to communicate with the airport community and sets expectations on safety in the current COVID-19 environment. It is not intended to add another layer, but to gather and communicate what APAM knows in terms of regulatory requirements and its implications on Melbourne Airport’s operating requirements. 4
1. OVERVIEW
Australia Pacific Airports Melbourne (APAM) places the utmost priority on safety and has
collected COVID-19 Safe Plans from all of its tenants. A key part of our response to the
coronavirus has involved working collaboratively with government, industry and health
experts to ensure we operate a COVID-safe airport. One initiative is the drafting of the
APAM COVID-Safe Plan (Plan) which documents the actions taken by Melbourne Airport
to address the risks associated with COVID-19 transmission.
This Airport Operating Standard (AOS) has been produced to complement the Plan by:
• clarifying at a high level, the expectations, actions and responsibilities of APAM and
its Tenants and Vendors (‘airport community’) with regard to COVID-safe operations
at Melbourne Airport; and
• communicating these expectations in a central, transparent and standard manner.
This AOS may be amended from time to time by APAM. While APAM will endeavour to
provide sufficient notification of changes to its airport community, it is the responsibility
of each Tenant and Vendor to keep informed of any amendments to this AOS via
Melbourne Airport’s On- Air Notices and/ or communications sent directly by APAM. In
parallel, it is the responsibility of the airport community to maintain an up-to-date COVID-
Safe Plan in line with State or Federal Government directives.
This AOS is about:
• complementing the APAM COVID-Safe Plan; and
• supplementing the terms and conditions within all APAM leases and agreements in
response to COVID.
The AOS is not about:
• overriding any requirements of State or Federal Governments in relation to
COVID-19 response or actions.
• non-COVID related actions and responsibilities. These should continue to be guided
by leases and agreements with APAM’s tenants and vendors, unless a change in
industry or government requirements warrants otherwise.
• expectations and responsibilities of passengers - these are already coordinated and
communicated through
https://www.melbourneairport.com.au/Passengers/Passenger-information/COVID-19
52. RESPONSIBILITIES 2.1. AUSTRALIA PACIFIC AIRPORTS MELBOURNE (APAM) APAM (or ‘Melbourne Airport’) is responsible for producing this AOS and consulting with stakeholders as necessary, to determine operating requirements and necessary restrictions. APAM has day-to-day responsibility for delivering the measures detailed in the ‘What Melbourne Airport is doing’ (Section 4) and assisting its airport community in meeting their COVID-Safe obligations. 2.2. AIRPORT COMMUNITY The airport community (Tenants and Vendors) should be familiar with requirements for COVID-Safe operations in their areas. These have been laid out by Federal and State Governments in relation to COVID- Safe operations. It is important that Tenants and Vendors and any stakeholders who operate an ongoing business/ operation within Melbourne Airport’s land, share this knowledge with all levels of their staff (including contractors and sub-contractors) to enable them to operate effectively and safely at Melbourne Airport. 6
3. WHAT WE KNOW ABOUT COVID-19
3.1. COVID-19 OVERVIEW
Since COVID-19 first emerged in December 2019, the impacts to air travel and businesses
around the world has been devastating. By the end of April 2020, almost every country in
the world had some form of COVID-19 travel restrictions in place.
COVID-19 is a respiratory disease which is typically spread via droplets when an infected
person coughs or sneezes. Touching an infected person (i.e. handshaking or hugging)
is a high-risk activity for contracting the disease. Coronavirus can also be transmitted by
touching a surface or object that has virus particles on it followed by touching the mouth,
nose or eyes.
Globally, approximately two thirds (64 per cent) of aircraft fleet remain on the ground as
at the end of May 2020 while passenger traffic volumes are down between 70 per cent
and 97 per cent. Current estimates are that international aviation operations may not fully
return to pre-COVID levels until 2023.
3.2. VICTORIAN RESTRICTIONS
The Victorian Government has announced different restrictions for different parts of
Victoria. As of 18:00 2 August 2020, Metropolitan Melbourne and Mitchell Shire entered
Stage 4 ‘Stay at Home’ restrictions. To find out more about the restrictions of the Stage 4
lockdown, visit the Victorian Department of Health and Human Services (DHHS) website:
https://www.dhhs.vic.gov.au/coronavirus
From 11:59pm on Sunday 2 August, masks or face coverings became mandatory for
everyone in Victoria unless an exemption was approved.
Further information on cross-border restrictions for Victoria can be found at: https://www.
rdv.vic.gov.au/about-rdv/cross-border-commissioner
The Australian Federal Government has also implemented a level four travel advice for
Australia which is DO NOT TRAVEL. Currently, Australia’s borders are CLOSED and only
Australian citizens, permanent residents and immediate family are permitted to travel to
Australia. Travellers of other nationalities are permitted to fly out of Australia. For up-to-
date information go to: https://www.smartraveller.gov.au/COVID-19
73.3. CREATING CONFIDENCE FOR TRAVELLERS AT MELBOURNE AIRPORT COVID-19 has had a devastating impact on all parts of the state’s economy including Victoria’s aviation sector, which was among the first to be impacted. Airports, airlines and the companies that provide aviation support services have all suffered catastrophic losses of business and revenue with many jobs directly affected. Passenger numbers have fallen approximately 97.6 per cent as at July 2020. As Melbourne Airport prepares for aircraft operating domestically and internationally again, we must consider the impact COVID-19 has on each traveller. Our focus has always been on safe and secure operations, but Melbourne Airport is focused on instilling customer confidence in our facilities being safe, secure and hygienic. In Australia, helping our customers be ‘COVID-Safe’ in all aspects of their lives, including while travelling through Melbourne Airport, is paramount. There has been, and will likely continue to be, a level of anxiety for travellers moving through the airport and on aircraft if the measures seen in other public spaces are not available (or visible) throughout the airport. Melbourne Airport has a dedicated area on its website to provide up-to-date information for travellers, go to: https://www.melbourneairport.com.au/Passengers/Passenger- information/COVID-19 8
4. WHAT MELBOURNE AIRPORT IS
DOING
The information below has been referenced from Melbourne
Airport’s COVID -SAFE Management Plan.
Industry Protocol
We have an internal team dedicated to coordinating our COVID-19 measures and
have worked collaboratively with industry and health experts to ensure a robust
approach.
The Australian Health Protection Principal Committee (AHPPC) and Government
have recently endorsed the COVID-Safe flying protocols developed collectively by
Australian airports and airlines. The Protocol has been developed using an evidence-
based, layered approach to risk reduction at each stage of the passenger journey
and provides clear and consistent advice to Australians travelling domestically. It is
informed by health advice from the AHPPC and guidance from international aviation
authorities (see Exhibit 1).
Industry Protocols endorsed by the Australian Health Protection Principal Committee
DOMESTIC PASSENGER JOURNEY PROTOCOL
•Information e.g.
Consistent messages for
avoidance of travel if
While industry-developed, the principles and protocol incorporate ELIMINATE unwell
feedback from Government Departments including Health. •Screening and
identification of unwell
This work adopts a layered approach to risk reduction and utilises passengers
the Hierarchy of Controls framework that is being applied by the
AHPPC (see opposite).
The protocol draws on global frameworks including the joint IATA- ISOLATE •Reduce interaction
ACI document Safely Restarting Aviation. •e.g. Physical distancing where
possible
This work has been extensively informed by health and medical
officers at airlines who have been working closely with Government
authorities since the start of the COVID-19 pandemic.
Industry will implement the protocol in conjunction with existing
jurisdictional arrangements and directions for public health and MINIMISE •Hygiene/cleaning e.g. Increase cleaning
WHS, and other regulatory requirements. and hand sanitisation
Clear, consistent communications in this early phase will be critical
to increase public awareness of the risk reduction approach and
rebuild consumer confidence to travel. PROTECT
•Protective equipment e.g. Use masks and gloves
where appropriate
Exhibit 1 - Domestic assenger journey protocols
9These protocols can be found online, along with some Q&As:
https://www.infrastructure.gov.au/aviation/domestic-passenger-journey-protocol.aspx
Melbourne Airport has implemented all elements of the Protocols relevant to airports
endorsed to date, including physical distancing measures in terminals, health and
hygiene practices for passengers and staff. We will continue to align with AHPPC advice
as the situation evolves.
Furthermore, in preparing Melbourne Airport terminal spaces for use by the airport
community, APAM has consulted with a range of stakeholders. These include but are
not limited to:
• Federal Department of Health;
• VIC State Department of Health and Human Services (DHHS);
• Australian Airports Association (AAA);
• Airlines for Australia and New Zealand (A4ANZ); and
• The Alfred Hospital.
Expectations from airport community (including Tenants and Vendors)
As the airport progressively increases operations, it is our expectation that the
highest health safety, hygiene, and physical distancing standards (see Exhibit 2) are
implemented across all workplaces to help prevent COVID-19 community transmission
at the airport.
Industry Protocols endorsed by SCREENING & PHYSICAL PROTECTIVE
the Australian Health Protection INFORMATION HYGIENE/ CLEANING
Principal Committee IDENTIFICATION DISTANCING EQUIPMENT
Encourage use of COVIDSafe Enhanced passenger data Schedule flights where
PRE-DEPARTURE app collection for contact tracing possible to avoid terminal
crowding
Consumer safety/education Travel eligibility/Health
campaign declaration at Check-in (24hrs)
Staff communication/ Encourage use of
education on risk reduction & Online Check-In
infection control
DEPARTURE Regular announcements on Signage in terminal reminding Physical distancing kerbside Regular cleaning and Staff PPE use (incl. at Check-In
physical distancing and people not to travel if unwell where possible maintenance regime and Security)
TERMINAL hygiene measures as required/indicated
Staff encouraged to distance, Hand sanitiser at entry, exit,
Ongoing training/ incl. retail/F&B check-in, pre-boarding Protective screens in offices as
communication to staff as appropriate
measures are adjusted Floor markings to promote Touchpoint sanitisation (incl.
queue distancing carpark, trolleys, kiosks,
security etc.)
Bollard barriers to separate
adjacent queues Self-scanning of boarding
passes
Physically-distanced seating
where possible
ON-BOARD/ Safety information Physically-distanced boarding Increased aircraft cleaning & Staff use of gloves and PPE as
hygiene measures required/indicated
IN-FLIGHT Ongoing training/
Maximise passenger
separation where possible Hand sanitisation pre- Optional face masks for
communication to staff boarding and in-flight passengers
Minimise service & pax
movement HEPA Air filters
ARRIVAL Regular announcements on Physically-distanced Hand sanitisation upon
physical distancing and disembarkation disembarking
TERMINAL hygiene measures
Physical distancing at baggage Regular cleaning and
Ongoing training/ claim & terminal maintenance regime
communication to staff
Limit meeters/greeters where
appropriate
Contact tracing & follow up
POST-FLIGHT
Quarantine/self-isolation as
required
Exhibit 2 - Industry protocols at Melbourne Airport
10Melbourne Airport has requested COVID-Safe plans from various stakeholders
working within the airport precinct. In accordance with Federal Government guidance,
these COVID-Safe plans should detail mitigation measures that are being taken by
each member of the airport community to manage the risk. This will assist Melbourne
Airport to help steer stakeholders and provide further engagement through
observations and coaching.
The National COVID Coordination Centre (NCCC) has published a planning toolkit on
its website to assist organisations to develop their COVID-Safe plan:
https://pmc.gov.au/sites/default/files/files/my-business-covidsafe-plan.pdf
The airport community have been asked to submit their plans to safety@melair.com.au
These plans will assist APAM with making observations around stakeholders’
compliance to COVID-safe measures, and provide clear expectations for those
working in and around the airport. APAM will make assessments of stakeholder
compliance against the submitted plans, and not to an alternate standard.
Melbourne Airport is also referring the airport community to relevant websites that can
assist with preparations:
• https://www.worksafe.vic.gov.au/information-employees-coronavirus-covid-19
• https://www.worksafe.vic.gov.au/managing-risk-exposure-coronavirus-covid-19-
simplified-checklist-construction-industry
• https://www.safeworksuatralia.gov.au/covid-19-information-workplaces
• https://www.dhhs.vic.gov.au/how-stay-safe-and-well-covid-19
• https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19
• https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-
alert/how-to-protect-yourself-and-others-from-coronavirus-covid-19
• https://www.dhhs.vic.gov.au/updates/coronavirus-covid-19/updated-restrictions-
1159pm-wednesday-22-july-2020
• https:// www.business.vic.gov.au/disputes-disasters-and-succession-planning/
covid-safe-business/creating-a-covid-safe-workplace
Melbourne Airport actions
Melbourne Airport has provided a video package to a relevant group of our airport
community with the intent of:
• promoting government advice around health and hygiene precautions;
• providing guidance and expectations around being in terminals and around the
airport as an airport worker; and
• setting expectations regarding interactions with passengers.
During this time, all Melbourne Airport tenants and vendors must report positive
COVID-19 cases all other health and safety incidents to Melbourne Airport as usual.
11Airport mitigations Physical distancing and enforcement Melbourne Airport has installed decals and signage around its terminals and landside areas to promote the need to stay physically distant. Melbourne Airport employees, security contractors and law enforcement agencies are actively monitoring compliance and intervening where necessary. Hygiene Melbourne Airport has installed hand sanitiser stations and has provided anti-bacterial wipes within busy areas of the terminals including food court areas and baggage reclaim. Contactless payments Melbourne Airport has promoted the use of contactless payments throughout its facilities including carparks. 12
Santisation and cleaning
Melbourne Airport is continuing with the cleaning and sanitisation of public areas.
Areas of focus now include common touch points (e.g. check-in stations, doors, security
screening, lifts, escalators and other shared facilities).
Communications
Melbourne Airport actively promotes its COVID -19 mitigations throughout its
terminals and landside areas, these communications are updated regularly
to align with government advice.
135. WHAT IS EXPECTED OF AIRLINES
The remaining sections of this document have been produced to outline the
responsibilities of our airport community with regard to ensuring travellers, airport
workers, contractors and visitors have a COVID-safe airport experience.
5.1. WHAT WE NEED YOU TO DO
Each airline will have its own requirements for the management of passengers on
their aircraft in line with ICAO, IATA and AAA/A4ANZ guidelines. This may include, for
example, ‘fly safe’ travel kits, the use of facemasks on aircraft and/or removal of on-board
food options. Please share your passenger requirements with your APAM contact.
Airlines and airports have worked together on a set of protocols to minimise the risks
of COVID-19 at each stage of a passenger’s flight journey. These industry protocols
have been developed with regard to Australian Government advice, requirements and
industry protocols. These are summarised in Exhibit 3.
COVID-SAFE AIR TRAVEL
Airlines and airports have worked together on a set of protocols to minimise the risks of COVID-19 at each stage of your journey, the next time you fly.
We want you to travel with confidence, and we all have a role to play in that. Here’s how:
Before you fly At the airport On the plane
Don’t travel Download the Physical distancing Hygiene stations Aircraft cleaning HEPA air filters
if unwell COVIDSafe App where possible
Online
Please
stand
Check-In
here
Online check-in Cover your cough Enhanced cleaning Terminal signage Sanitisation and cleaning Seating configuration
and sneeze
20 sec
Wash your hands often Provide contact details Touchpoint sanitisation Passenger information Modified service and limited Personal protection
movement onboard /hygiene
More information is available from individual airlines and airports, and www.infrastructure.gov.au.
Industry protocols have been developed with regard to Australia Government advice and requirements and international best practice guidance.
Exhibit 3 - Protocols to minimise COVID-19 risks during a traveller’s flight journey
14Before the flight
In line with the above guidelines you are encouraged to:
Don’t travel Download the Physical d
if unwell COVIDSafe App where p
• Inform your passengers not to travel if they are feeling unwell and on measures to
minimise transmission of coronavirus
• Encourage your passengers to download the COVIDSafe App
Online
Check-In
• Encourage online check-in to minimise face-to-face contact at the airport
• Collect passenger data for contact tracing
• Recommend passengers check the travel restrictions and travel advisories of their
destination Online check-in Cover yourDownload
cough Enhanced
Don’t travel the P
if unwell and sneeze
COVIDSafe App
Online
Check-In
Don’t travel
Don’t travel DownloadDownload
the Online check-in
the Physical Cover your
distancing
Physical cough
distancing Hygiene stations E
Hygiene statio
if unwell if unwell COVIDSafe App
COVIDSafe App and sneeze
where possible
where possible
At the airport
•
Online Staggered
Online
(by row) boarding and the inclusion of announcements at boarding on
Check-In Check-In
physical distancing in aerobridges and on aircraft are strongly encouraged
• The cleaning of airline-owned self-service kiosks and bag drops is the
responsibility of the airline to undertake. Regular, visible cleaning is encouraged
• Ensure early reporting of any instances where passengers are unwell with
Online check-in
Online check-in
symptoms Cover
consistent with your cough
Cover
COVID-1 your cough EnhancedEnhanced
cleaning cleaning Terminal signage
Terminal signa
and sneezeand sneeze
Upon arrival
• Collect passenger data for contact tracing
• For international arrivals, inform your passengers that when they arrive and have
passed through border entry processes, they will be taken by bus directly to a
hotel for mandatory 14- day isolation
• For interstate domestic arrivals, inform your passengers that they will undertake a
health assessment by VIC Department of Health. Mandatory 14-day isolation (at
home or in a hotel) is required unless an exemption has been approved
• In addition to notifying VIC Department of Health, we ask that you advise the
Airport Control Centre (613) 9297 1601 or the Airport Manager on (613) 9297 1844
of any confirmed or suspected COVID-19 cases on your aircraft so that we can
promptly manage any passenger concerns.
155.2. SHARING OF COVID-19 INFORMATION We ask that if you are producing video, leaflets or social media content/assets for passengers regarding what to expect when travelling, the in-flight experience to expect or changes to operations that you please share this with your APAM contact. We also encourage you to share our content/assets on travel at Melbourne Airport with your customer using your own channels. This will help us to ensure consistent and clear messaging for customers. 5.3. ADDITIONAL AIRLINE REQUIREMENTS FOR MEDICAL ASSESSMENTS If your airline is looking to introduce health screening measures at check-in (e.g. thermal cameras, temperature checking, saliva testing etc.), you must first consult with APAM via the Head of Terminals & Integrated Operations Centre. 16
6. WHAT IS EXPECTED OF OUR AIRPORT
COMMUNITY (TENANTS AND VENDORS)
6.1. COVID – SAFE PLAN
Prior to recommencing operations, you will need to complete a COVID-Safe Plan and
relevant COVID-19 training as required by the VIC Government to meet each specific phase
of recovery.
In addition to a COVID-Safe Plan and relevant measures being in place, it is expected that a
COVID response plan be provided and evidence that all staff members have read the plan.
This is to ensure that all staff know what their obligations are and what actions need to be
taken in the event of a positive case.
6.2. SANITISER STATIONS
Sanitisation stations should be made available upon entry into your
premises or at key touch points in line with your COVID-Safe plan.
Please ensure there is sufficient sanitation product available at all times,
there are bins for discarded wipes/products and that spills are promptly
cleaned up.
6.3. PHYSICAL DISTANCING
Physical distancing markers at queues and dwell areas (such as payment
& service counters) should be in place. Melbourne Airport can assist in
the procurement and install of the ‘Leave space – Stay safe’ floor and
seating decals used in common areas around the airport at your cost.
Please get in touch with your APAM contact for further information.
6.4. CONTACTLESS PAYMENTS
Melbourne Airport has introduced contactless parking so customers
are encouraged to use the tap & go payment feature when parking at
Melbourne Airport. The promotion of smart payments as the preferred
method of payment is encouraged. The Government has temporarily
raised the contactless (tap & go) payment limit to $200.
You will need to liaise with you bank to change the tap & go limit on
your POS payment terminal(s). Please notify your APAM contact if you
do not have this extended limit in place so we can inform customers
accordingly.
176.5. CLEAR PACKAGING GRAB-N-GO FOOD OPTIONS
Some airlines are opting to remove the provision of food services on the aircraft. Food &
Beverage tenants (retailers) are therefore encouraged to move to clear packing and grab-n-go
options for their patrons. This will also assist in the reduction of dwell time in queues.
6.6. CLEANING
Exhibit 4 sets out the health and hygiene responsibilities for tenants (vs APAM).
6.7. RISK MANAGEMENT
The Victorian Occupational Health and Safety Act requires all employers to provide a working
environment that is safe and without risks to health for their employees and others (e.g.
customers and contractors), including the provision of adequate facilities for staff to carry out
their work.
Employers must identify risks at the workplace, and where possible eliminateor minimise those
risks. You must ensure any risks to your workers are eliminated or minimised as much as is
reasonably practicable.
Exhibit 4 - Health and hygiene responsibilities - Tenants
Health and Hygiene - Tenants
Actions Description APAM Tenant
1. Sanitisation of • Where practical, consider sanitisation of high contact
some specific items items, fashion, accessories & wearable apparel (if
applicable)
• Items tried by customers should be sanitised properly
or quarantined in case sanitisation is not possible due
to fear of damaging the item (if applicable)
2. Premises The amount of time the COVID-19 virus survives on
environmental inanimate objects and surfaces will vary. Environmental
cleaning and cleaning is one way to remove the virus that causes
hygiene COVID-19. Employers should ensure:
• they provide appropriate surface wipes to clean
and disinfect counters, and equipment such as till,
phones, keyboards and eftpos facilities. Therapeutic
Goods Administration (TGA) has published a list of
Disinfectants for use against COVID-19 at https://www.
tga.gov.au/disinfectants-use-against-covid-19-artg-
legal-supply-australia
• that common use items such as hand baskets are
wiped clean with surface wipes after each use.
• that customers are requested to only touch items they
are interested in purchasing.
18To help you get back up and running safely, a combination of government recommendations
and industry best practices have been summarised in Exhibit 5. The table also includes
clarification of Tenants and Vendors responsibilities (where applicable to your operations), vs
APAM responsibilities.
Exhibit 5 - Health and hygiene responsibilities - Tenants and Vendors
Health and Hygiene - All
Tenant/
Actions Description APAM
Vendor
1. Regular common • Clean all the common areas of the terminals
area sanitisation including frequent bathroom cleaning and high
contact areas
• Parking touchpoint cleaning and sterilisation or
•
contactless measures
Transfer/Car Park Bus touchpoint cleaning &
sanitisation
• Food & beverage common seating areas cleaning &
sanitisation
2. Entrance • Where possible, ensure that anyone entering a
information and terminal including staff, visitors and contractors have
entry expectations
•
clear line of sight to important health notices
Hand sanitisers to be installed and maintained
3. Isolation protocols • Have dedicated procedures for stakeholders to
maintain compliance in the event of having to deal
with positive cases in common areas and retailer,
tenant or leased/licensed areas including crowd
management
4. Staff health checks • Monitor your workers for key symptoms of
and quarantine COVID-19, such as fever.
• Direct all workers (whether they are at the workplace
or not) to report to you on the following if they:
• are experiencing any symptoms of COVID-19
have been, or have potentially been, exposed to
a person who has been diagnosed with COVID-19
or is suspected to have COVID-19 (even if the
person who is suspected to have COVID-19) have
undertaken, or are planning to undertake, any travel.
• Encourage workers to report if they observe another
worker is displaying any symptoms
• Prohibit workers working if they are displaying
symptoms of COVID-19
• Prohibit workers who have contracted COVID-19
from returning to the workplace until they provide
evidence they are clear of the virus.
19Tenant/
Actions Description APAM
Vendor
5. Staff • Educate staff on maintaining personal health, safety
environmental and premises hygiene
cleaning and • Workers should be required to practice good
hygiene hygiene, including:
- covering coughs and sneezes with an elbow or a
tissue
- immediately disposing of tissues properly
- washing hands often with soap and water for
at least 20 seconds, including before and after
eating and after going to the toilet
- using alcohol-based hand sanitisers with at
least 70% ethanol or isopropanol as the active
ingredient
- cleaning and disinfecting surfaces and shared
equipment after use
- washing body, hair and clothes thoroughly every
day
- be trained and practice the correct way to put
on and remove gloves
- staying more than 1.5 metres away from others
- reporting and staying home if experiencing any
symptoms
• In addition, to prevent the spread of the COVID- 19
virus, workers should also:
- avoid touching their face
- avoid handshakes or any other close physical
contact
- put cigarette butts in the bin
• Washroom facilities for workers should have
adequate facilities for good hygiene such as
adequate supply of soap, water and toilet paper.
These must be kept clean, properly stocked and in
good working order. Supplies of alcohol-based hand
sanitiser should be provided where possible.
• Workers should also be informed about the
risk of exposure and good hygiene through
increased signage and information. The Australian
Government Department of Health has a range of
posters and other resources aimed at educating
the public about COVID-19. These posters can be
placed in client-facing work environments.
20Tenant/
Actions Description APAM
Vendor
6. Premises • The amount of time the COVID-19 virus
environmental survives on inanimate objects and surfaces
cleaning and
will vary. Environmental cleaning is one way
hygiene
to remove the virus that causes COVID-19.
Employers should ensure:
- they clean and disinfect counters, and
equipment such as till, phones, keyboards and
eftpos facilities
- worker’s personal items used in the workplace
such glasses and phones are cleaned and
disinfected (e.g. using isopropyl alcohol wipes)
- that frequently touched surfaces such as doors,
handrails, windows and products are cleaned
and disinfected frequently using appropriate
detergent and disinfectant solutions
- that trolleys and hand baskets are wiped clean
with surface wipes after each use
- that customers are requested to only touch
items they are interested in purchasing
• To minimise the risk of exposure to the COVID- 19
virus, people cleaning and disinfecting should wear
gloves and use alcohol-based hand sanitiser before
and after wearing gloves
• The employer should provide closed bins in their
premises for workers to hygienically dispose of
waste and rubbish such as used tissues, immediately
after use. Alcohol-based hand sanitiser should be
available for workers to use after they dispose of
their waste
• Employers should consider reducing the number
of touch points for workers. For example, leaving
access doors open, where appropriate
• See the Department of Health information sheet
on environmental cleaning and disinfection-
principles for COVID-19 at https://www.health.gov.
au/resources/publications/coronavirus-covid-19-
information-about-routine-environmental-cleaning-
and-disinfection-in-the-community for further
information
21SOCIAL/PHYSICAL DISTANCING: One of the most effective ways to minimise the
spread of the COVID-19 virus is to limit physical proximity between workers and others.
Tenant/
Actions Description APAM
Vendor
7. Promote smart • Awareness for customers to pay through smart/ contactless
payments as payments (credit cards/debit cards instead of cash)
preferred method • Cash payments are still valid and not to be rejected,
just discouraged. Businesses should have risk mitigation
measures in place for any staff accepting cash payments.
8. Terminal physical • Ensure that anyone entering the terminal including staff,
distancing visitors and contractors have clear line of sight to physical
distancing protocols and expectations
• Ensure physical distancing expectations, signage and floor
decals are visible in key common areas of the terminals,
including terminal entry requirements
• Include physical distancing signage and floor markers at
queuing locations such as check-in, security screening,
boarding gates and baggage reclaim
9. Retail stores, • Ensure that anyone entering the premises including staff,
offices and non- visitors and contractors have clear line of sight to physical
APAM premises distancing protocols and expectations
physical distancing • Ensure physical distancing expectations, signage and door
decals are visible in key areas of non- APAM premises,
including premises entry requirements and queueing
protocols outside the premises (where anticipated)
• Include physical distancing signage and floor decals at
queueing locations such as point of sale locations, desks,
reception areas, common seating areas, check-in, security
screening, boarding gates and baggage reclaim
• To encourage physical distancing, you can do the following:
- calculate the area of your floor space and set an upper
limit on the number of customers or others who may be
inside your premises at any one time (don’t forget to
count your workers)
- create floor markings that provide minimum guide
distances between customers queuing for service and
using physical barriers where possible
- use separate doors for entry and exit, if practicable, to
avoid contact between people
• If physical distancing measures introduce new health and
safety risks (e.g. because they impact communication), you
need to manage those risks too
• Ensure staff or breakrooms allow for physical distancing and
if not, close them to workers and arrange another suitable
space.
22Further enquiries
Further enquiries
If you have any questions in relation to this AOS, please contact:
Head of Safety, Risk and Compliance
Australia Pacific Airports Melbourne Pty Ltd
Phone: +613 9297 1587 / +614 2802 4201
For proposed changes to this Melbourne Airport COVID- Safe Plan
- Airport Operating Standard, please email Safety@melair.com.au
Important contacts
Melbourne Airport Integrated Operations Centre (IOC)
Airport Manager (24/7): +613 9297 1844
Emergencies
In case of emergency contact 000 (if life threatening situation)
then IOC Emergency Line (24/7) +613 9297 1601.
23melbourneairport.com.au
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