DB Station&Service AG Germanys biggest Host! - Bahnhof.de
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DB Station&Service AG
Germanys biggest Host! DB Station&Service AG
May 2018
DB Station&Service AG
A Our Strengths
B Our Services
C Our Strategy
2 DB Station&Service AG | 2017
DB Station&Service AG –
Germanys biggest host!
800
station
5,300 buildings 1
employees
3,300 million m²
commercial rental space
tenants
EUR
1,250 5,400
train stations
million
revenue
23.000
110 150
Schließfächer
EUR 230 train operators
20 million
million use our stations train stops per
profit million year
passengers and
visitors per day
3 DB Station&Service AG | 2017 rounded KPI
DB Station&Service AG in the corporate group –
Management of infrastructure with effect on the customer
Passenger traffic International
Infrastructure
traffic DB Station&Service AG
Train stations & station
buildings
DB Netze
Energie
DB Fern-
verkehr DB Cargo
DB Regio DB Personen-
bahnhöfe
DB Schenker
DB Arriva
DB Netze
Fahrweg
4 DB Station&Service AG | 2017
Nationwide presence across Germany
Hamburg
Headquarters
Strategic development of DB Station&Service AG
Berlin 7 Regional offices
Dusseldorf Management of operational activities and business
Leipzig relationships at the regional level
46 Station management centers
Local management structures to care for each of our
Frankfurt (Main)
5,400 train stations
Stuttgart
Munich
5 DB Station&Service AG | 2017
Stralsund and Steinheim are the winners of the
„Station of the year“ award 2016
Every year “Allianz pro Schiene“ awards the title „Station of the year“ to the two
most customer-friendly stations
2016
2017
Stralsund & Steinheim (Westfalen)
Lutherstadt Wittenberg (Sachsen-Anhalt)
Bayerisch Eisenstein (Bayern)
2015
Marburg & Obstfelderschmiede/Lichtenhain
2014 2013
Dresden M. Station & Hünfeld Göttingen & Oberursel
2012 2011 2010
Bremen M. Station & Leipzig M. Station Darmstadt M. Station
Aschaffenburg & Halberstadt & Baden-Baden
2009 2008 2007
Erfurt M. Station Karlsruhe M. Station Berlin M. Station
& Uelzen & Schwerin M. Station & Landsberg (Lech)
6 DB Station&Service AG | 2017
Interesting facts about DB Station&Service AG
We operate
5,400
train stations,
Summed up our
ten times as many
commercial rental
as there are
space of
motorway service
stations in 1 million m²
Germany is as large as
130 soccer fields
The lengths of all
platforms together
with Our stations are
used by over
1,900 km
corresponds to the The 20 million
passengers and
distance from Berlin 5,300 visitors per day – thirty
to Madrid employees from times as many as the
DB Station&Service AG number of passengers
fill up 13 ICE-half-trains at all German airports
per day
7 DB Station&Service AG | 2017 Rounded KPI
DB Station&Service AG
A Our Strengths
B Our Services
C Our Strategy
8 DB Station&Service AG | 2017
Business model of DB Station&Service AG
Sales Operations Leasing
Construction, facility and portfolio management
9 DB Station&Service AG | 2017
The station design is tailored to customers’ needs
Comprehensive offer Tailored service levels Cost-efficient station design
Highly-frequented long- Regional- and S-Bahn-
Local train stations
distance train stations train stations
10 DB Station&Service AG | 2017Efficient transport links and purposely used waiting time
compose the overall experience at our train stations
Transport links Pleasant stays
Hub for different modes of transport Attractive gastronomy and shops
Barrier-free access Interesting events at the station
Navigation and real-time information Free Wi-Fi
11 DB Station&Service AG | 2017We tailor our services at the train station to suit our
customers' needs
Baggage-storage Maintenance and
DB Information and Secure operational
facilities and repair of station
Mobile Service processes
luggage lockers facilities
Information on travel Trouble-free
Supplemental services Safeguarding quality
routes and local operations for rail
for our travelers and availability
surroundings processes
12 DB Station&Service AG | 2017DB Station&Service AG
A Our Strengths
B Our Services
C Our Strategy
13 DB Station&Service AG | 2017Stations connect people and mobility –
We respond to current trends with our comprehensive offer
Demography Regulation Digitalization
Urbanization Ecology Competition
14 DB Station&Service AG | 2017Corporate programs support goals of defined
sustainability dimensions and areas of activity
We shape progress and future with committed employees and digital skills
Corporate programs Sustainability dimensions Areas of activity
Profitable Quality
quality leader cultures
„Zukunft Bahn“ Operational
excellence and
Smart Cities customer
orientation Digital
Technical Excellence competence
Innovative
Digital rail Germany solutions in
core and new
businesses
Drive passenger traffic/ioki Performance
Common res-
Mobility-as-a-Service ponsibility and
platform “Unterwegs” high
Eco-pioneer performance
Top employer
15 DB Station&Service AG | 2017With our three-phase program „Zukunft Bahn“
we will meet our ambitious quality targets
Improvement of basic services
2016 1 Increase availability of conveyors
2 Fast repair of defect station clocks
3 Enhance availability of FIA/DSA1
2 3
4 Complete and real-time passenger
information via multi-train-displays
4 Task force for raising punctuality…
Enhancement of quality
1 2017-
Revitalization of underground suburban
2020
railway and interchange stations
Creation of new waiting areas
Implementation of DB Information 4.0…
Enlargement of rail connectivity
2021 ff. Building new stations…
1 Passenger information facility/ dynamic ticker
16 DB Station&Service AG | 2017Quality culture
Operational excellence and customer orientation
Multimodal
hub for
Development of
passenger different
information modes of
Development
devices transport
of stations into
centers of
their
Quality program neighbor-
“Zukunft Bahn” hood
systematically
improves the
customer Enhancing
experience
depth of
added value
Constant in leasing
renovation
of stations
We develop our stations to multimodal mobility hubs.
17 DB Station&Service AG | 2017Digital competence
Innovative solutions in core and new business
Costumer experience Production and operation
Modern customer
approach through Available real-
Gradual roll-out of time information
powerful WLAN in DB
about elevators
stations Information and escalators
4.0 by ADAM
Digital planning and
New generation of construction with
Pilot testing of passenger BIM – Building
digital display information by
appealing 46 inch Information
case with real
time information TrainInfoScreen Modeling
(ZIM)
We are an up-to-date innovator
and establish the digitalisation into station.
18 DB Station&Service AG | 2017Performance
Common responsibility and performance-strength
Systematic
Dialog oriented talent
leadership management
culture
Regular
employee
flexible surveys
work time
options
High
Facilitation of employee
accompany- satisfaction
ing training &
education We improve our attractiveness as an employer
through an active development of our corporate culture.
19 DB Station&Service AG | 2017Resource conservation/emission reduction
Developing to an eco-pioneer
Use of
Utilization of Operation of renewable
sustainable energymanage- energy
and renewable ment system photovoltaic and
resources certified by DIN EN wind power
ISO 50001
Energy-
Use of energy- efficient
efficient renovation
heating of our stations
technologies
Enhancement of Changeover to
building efficient LED-
automation lighting
We build and operate our stations sustainably
and accelerate our development into an eco-pioneer.
20 DB Station&Service AG | 201721 DB Station&Service AG | 2017
Photo credits
S. 1 Christian Bedeschenski S. 11 Left to right: Uwe Miethe, Christian Martin
S. 2 Architekten Auer Weber Assoziierte
S. 12 Left to right: Christian Martin (2x), Axel Hartmann, Uwe Miethe
S. 3 Max Lautenschläger
S. 13 Architekten Auer Weber Assoziierte
S. 4 First column head: Siemens AG, Barteld Redaktion & Verlag,
Jochen Schmidt; Second column head: Oliver Lang, Ralf Braum;
Third column head: Volker Emersleben, Jet-Foto Kranert, Uwe S. 14 First column right: Christian Martin, Volker Emersleben,
Miethe; fourth column head: Wolfgang Klee, Christian DB Vertrieb; Second column left: Holger Peters, Volker
Bedeschinski Emersleben, Uwe Miethe
S. 6 Allianz pro Schiene/Andreas Tauber (Bayerisch Eisenstein); S. 15 Top to bottom: Rolf Heselbarth, Pablo Castagnola (2x)
Allianz pro Schiene/Stefan Röhl (Lutherstadt Wittenberg);
Allianz pro Schiene (Logo) S. 16 Christian Bedeschinski
S. 7 Martin Jehnichen
S. 17 Pablo Castagnola
S. 8 Architekten Auer Weber Assoziierte
S. 18 Thomas Rosenthal
S. 9 Left to right: Christian Bedeschinski, Christian Martin, S. 19 DB Station&Service AG
Max Lautenschläger
S. 10 Left to right: Wolfgang Klee, Bartolomej Banaszak, S. 20 Dan Zoubek
Christian Bedeschinski
S. 25 Pablo Castagnola
S. 26 Pablo Castagnola
22 DB Station&Service AG | 2017Financial KPI
Revenue Gross capital expenditure Return on total capital employed
(in mio. EUR) (in mio. EUR) (balance sheet total)
1.172 1.233
1.044 1.102 709 7,3% 7,7%
617 6,7% 6,4% 6,8% 6,9% 6,9% 6,7% 6,7%
1.199 1.265 552 559 584
1.025 1.077
1.120
488 510 547 533
2009 2010 2011 2012 2013 2014 2015 2016 2017
2009 2010 2011 2012 2013 2014 2015 2016 2017 2009 2010 2011 2012 2013 2014 2015 2016 2017
Fiscal year 2017 Fiscal year 2017 Fiscal year 2017
Revenues Revenues Net capital
Grants Total assets EBIT
from traffic stations from tenants expenditures
Christian Bedeschinski Christian Bedeschinski May Lautenschläger Volker Emersleben Christian Krause Volker Emersleben
EUR 862 mio EUR 397 mio EUR 103 mio EUR 606 mio EUR 3.221 mio 1 EUR 233 mio.
1 Incl. acquisition finance lease „Paketbahnhöfe“
23 DB Station&Service AG | 2017Operations
Platforms Shelters Mobility services Elevators
Christian Bedeschinski Christian Bedeschinski Johannes
Christian Martin
Vogt Axel Hartmann
9,535 8,734 756,000 2,286
Number of
„Bahnhofsmissionen“ Lockers DB Information Stations with WLAN
Jet-Foto Kranert Christian Martin Oliver Lang Max Lautenschläger
100 22,000 82 127
24 DB Station&Service AG | 2017Digital competence
Innovative solutions in core and new business
Costumer experience Production and operation
Modern customer
approach through Available real-
Gradual roll-out of time information
powerful WLAN in DB
about elevators
stations Information and escalators
4.0 by ADAM
Digital planning and
New generation of construction with
Pilot testing of passenger BIM – Building
digital display information by
appealing 46 inch Information
case with real
time information TrainInfoScreen Modeling
(ZIM)
We are an up-to-date innovator
and establish the digitalisation into station.
25 DB Station&Service AG | 2017Digital competence
Innovative solutions in core and new business
Costumer experience Production and operation
Modern customer
approach through Available real-
Gradual roll-out of time information
powerful WLAN in DB
about elevators
stations Information and escalators
4.0 by ADAM
Digital planning and
New generation of construction with
Pilot testing of passenger BIM – Building
digital display information by
appealing 46 inch Information
case with real
time information TrainInfoScreen Modeling
(ZIM)
We are an up-to-date innovator
and establish the digitalisation into station.
26 DB Station&Service AG | 2017You can also read
