Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020

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Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Designing inclusive cities & communities -
tolling for a fairer society
Road User Charging Conference Brussels | 04 March 2020

Gerard Keogh, Associate – Digital Services
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Sustainable Development Goals (SDG’s)

https://www.un.org/sustainabledevelopment/sustainable-development-goals/
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
UN Convention on the Rights of Persons
with Disabilities (CRPD)
Article 1 – Purpose
To promote, protect and ensure the full and equal enjoyment of
all human rights and fundamental freedoms by all persons with
disabilities, and to promote respect for their inherent dignity.

The Convention marked a ‘paradigm shift’ in attitudes and
approaches to persons with disabilities.

Persons with disabilities are not viewed as "objects" of charity,
medical treatment and social protection; rather as "subjects" with
rights, who are capable of claiming those rights and making
decisions for their lives based on their free and informed consent
as well as being active members of society.

The Convention gives universal recognition to the dignity of
persons with disabilities.

https://www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with-disabilities/article-1-purpose.html
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
The link between SDGs and articles of the CRPD

The 33 core articles
of the CRPD, which
cover all areas of life,
must be implemented
and monitored. The
EU and all its
Member States have a
legal obligation to
comply.
http://www.edf-feph.org/how-do-sdgs-support-convention-rights-persons-disabilities
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
T O L L I N G F O R A FA I R E R S O C I E T Y

Interoperability-as-an-Enabler
Ireland’s Example
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Interoperability Management Platform Service
•   1st Generation Established in 2005, 2nd Generation in 2013, 3rd Generation est - 2022.
•   Objective was to create and then leverage a National Interoperability Framework (Technically,
    Commercially and Contractually)
•   Collects, Distributes and Processes Data among ETC tolling service providers and toll roads /
    chargers.
•   Used to facilitate national initiatives such as the Disability Toll Exemption Scheme (DTES) and
    the Low Emissions Vehicle Toll Incentive (LEVTI).

         TECHNICAL                     COMMERCIAL                   CONTRACTUAL
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Interoperability Management Service Platform

         Compatible Operators
                                                                                                “one tag at all toll
         Interoperability Platform
                                                                                                plazas nationwide”

          FROM TOLL ROADS AND OTHER                                                                FROM IMSP TO TOLL ROADS
            E T C O P E R AT O R S T O I M S P                                                     A N D O T H E R E T C O P E R AT O R S

        ▪ Black/Grey/White Lists (from TSP)
                                                                  IMSP                             ▪ Consolidated B/G/W Lists
        ▪ Roaming Transactions (from TC’s)                                                         ▪ Relevant Transactions
                                                                                                   ▪ Monthly Balance Statements

                                                              I N F O R M AT I O N
                                                                     FLOW

                                       TOLL         TOLL                       TOLL
                                                                                                      EETS
                                     CHARGERS     CHARGERS                    SERVICE
                                                                                                    PROVIDER
                                        # 1          # N                     PROVIDERS

  C O L L AT E S A N D I S S U E S
 S E T T L E M E N T D AT A ( B U T                                           €                                        M U LT I P L E PA R T I E S
                                                                                                                            I N T E R FAC E
       N O T PAY M E N T S )                     B A L A N C E PAY M E N T S ( M O N T H LY )
                                                                                                     €                    AGREEMENTS
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Commercial and Contractual Framework
M U LT I P L E PA R T I E S I N T E R FA C E A G R E E M E N T S ( T I I , I M S P, TO L L
R O A D O P E R ATO R S , I N D E P E N D E N T TA G P R O V I D E R S )

 Interoperability Framework Agreement
•   Sets out the rules, responsibilities of the IFA and IFA
                                                                                     INTEROPERABILITY FRAMEWORK AGREEMENT
    participants (i.e. disputes process, participant obligations,
    indemnities, liabilities, termination, IP Rights etc.)

                                                                                             T O L L D O M A I N S TAT E M E N T
Bilateral Agreements
•   Requirements that are specific to arrangements between
    two parties, e.g. Administration fee.
•   Requirements that are common to all but which have to be                                                B I L AT E R A L A G R E E M E N T S

    stated in bilateral agreements for legal reasons, e.g.
    Settlement and payment.

Toll Domain Statement
•   First-level participation Requirements
•   Definition of the domain, legal basis, etc.
•   How tolling system works – transactions
•   Procedure for acceptance – entrants’ policy
•   Contractual aspects
•   Operational aspects
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Disability Toll Exemption Scheme (DTES)

N AT I O N A L
 VEHICLE
   FILE

                                                     • DTES White List / Virtual Tags
                                                     • VRN / Disc ID
            O P E R AT O R
                DTES

                                                                                           IMSP

                                                                                        I N F O R M AT I O N
                                                                                               FLOW

                                  Operator
                             Procedure / Processes           TOLL                TOLL                    TOLL
                                                                                                                          EETS
                                                           CHARGERS            CHARGERS                 SERVICE
                                                                                                                        PROVIDER
                                                              # 1                 # N                  PROVIDERS

                                                                               DTES White List Data used to:
                                  ELIGIBLE                                     •  Validate that a Vehicle is eligible
                                  VEHICLES                                     •  Enables ANPR use where available
                                                                               •  Enables future use of OBU / tag
Designing inclusive cities & communities - tolling for a fairer society - Road User Charging Conference Brussels | 04 March 2020
Ireland’s Low Emissions
   Vehicle Toll Incentive
                (LEVTI)
Low Emissions Vehicle Toll Incentive

                                                                      LEVTI TOLL
                                                                       SERVICE
    TOLL                                                              PROVIDERS
 CHARGERS #1                                                              #1
                                                                                                    ▪ Scheme Data
                                                                                   N AT I O N A L
                                                                                    VEHICLE
                                                                                                    ▪ Refunds Issued
                                                                                      FILE          ▪ Admin Fees Due Info

                                                                      LEVTI TOLL
    TOLL                                                               SERVICE
 CHARGERS #2                                                          PROVIDERS
                                                                          #2

                                   IMSP
                                                                                   REFUND
          I N F O R M AT I O N
                                                                                   ENGINE           ▪ Scheme Refunds
                 FLOW
                                                                                                    ▪ Admin Fee
                                                                      LEVTI TOLL
                                                                       SERVICE
                                                                      PROVIDERS
    TOLL
                                                                         # N
  CHARGERS
     #N

                       B A L A N C E PAY M E N T S ( M O N T H LY )
                                                                       €                              Compatible Operators

                                                                                                      Interoperability Platform
Thank You
Gerard Keogh, Associate – Digital Services, Arup
E - M A I L : G E R A R D . K E O G H @ A R U P. C O M

Road User Charging Conference Brussels | 04 March 2020
Disability Toll Exemption Scheme
Road User Charging Conference Brussels | 04 March 2020
Key Stakeholders
Bye-Laws
Exempt Vehicles
Bye Laws
Disabled Drivers

The Bye-Laws references with
respect to disabled drivers
exemptions from tolls care for:

‘Speciallyadapted
Vehicles driven by
disabled persons’
Exemption Mismatch
Bye Laws versus Motor Tax

• Under Revenue scheme, eligibility is
  extended to the following situations:
➢ Drivers with Disabilities who purchase
  a vehicle with the intention of driving it
  themselves must apply to revenue as a
  driver with a disability;
➢ Passengers with Disabilities who
  cannot drive themselves and purchase
  a vehicle for their use as a passenger;
➢ Family Members of a person with a
  disability who purchase a vehicle for
  the transport of that person as a
  passenger.
Previous Scenario
Toll Chargers

• As part of Irish Interoperability there are bi-    • Some of the Toll Chargers issued physical
  monthly meetings between the 11 Toll                 cards to identify the driver and vehicle as
  Chargers, 3 Toll Service Providers, the              exempt while others used ANPR to automate
  Interoperability Management Service Provider         the transaction based on a manually
  and Transport Infrastructure Ireland (TII).          maintained list of licence plates.
• Reoccurring issue for discussion at these          • In recent years the only Toll Charger issuing
  meetings was the issue of Disabled Drivers,          physical cards was Dublin Tunnel and some of
  the Bye-Laws governing them and how to deal          the Toll Roads would not accept cards that did
  with the issue.                                      not meet the criteria of the Bye-Laws.
• Each of the Toll Plazas had differing processes    • Concerns by Toll Chargers of holding sensitive
  and criteria for the recognition of vehicles and     personal medical data on driver applications.
  drivers registered under the disabled drivers
  card scheme.
Further Complications
Barrier Free M50

M50 process grants
exemptions for vehicles
identified as exempt from
Motor Tax on the NVDF
database. Such criteria is
based on Tax Relief
provided by the Revenue
Commissioners for vehicles
purchased for use by people
with disabilities.
Confusion Reigns
Disability Groups

 •   Engagement between TII and Disability Groups.
 •   Initial preference for all disabled drivers to be issued with tags.
 •   Discussion on the practical difficulties that disabled drivers face at Toll Plazas.
 •   Issues around unmanned Toll Plazas.
 •   Suggestion of use of disc rather than a card to assist those with upper body
     mobility issues.
The Solution

  Centralised Disability Toll Exemption Scheme (DTES) managed by unique
  operator under the ERTO – Dublin Tunnel Tolling contract as delegated by TII.

  Eligibility criteria mirrors the current Tax Relief Scheme implemented by Revenue
  Commissioners in relation to Drivers and Passengers with Disabilities.

  Disability Toll Exemption Discs will be issued by scheme operator to eligible users.
  The discs are designed for visual inspection and need to be affixed to the adapted
  vehicle windscreen to assist Toll Road Operators identify the vehicle as exempt.

  All Toll Road Operators have signed an MOU to abide by the scheme rules
  developed for the issuing of Discs under the proposed terms of the scheme.

  White lists of registered vehicles will be distributed through the IMSP to Toll Road
  Operators.
Disability Toll Exemption Disc

                         • Vehicle LPN, make model and colour
                         • Disc registration number, issue and expiration
                           date
                         • Colour change every year for ease of expired
                           Discs recognition
                         • RFID technology
                         • Hologram
                         • Disc required to be affixed to the driver’s
                           windscreen on the drivers side. It cannot be
                           removed from the windscreen without being
                           destroyed, and hence mitigating against misuse
                         • The discs are free of charge and valid for 2
                           years before needing to reapply
Benefits of DTES to persons
with Disabilities

   Consistent process         Minimise the requirement
   across Toll Plazas in      for the distribution of
   Ireland.                   sensitive information.

   Reduced dialogue on        Mitigates against potential
   sensitive issues at Toll   issues at remote /
   Plazas.                    unmanned Toll Plazas.

   Easy hassle free passage
   through the Toll Plaza.
Benefits of DTES to
Toll Chargers

          CONSISTENT                                             WILL REMOVE
      PROCESS ACROSS                                             N E C E S S I T Y TO
                                    REDUCED DIALOGUE
                                                              HANDLE SENSITIVE
         TO L L P L A Z A S         ON SENSITIVE ISSUES
                                                                     MEDICAL
       ALLOWS CLEAR                   AT TO L L P L A Z A   D O C U M E N TAT I O N A N D
    C O M M U N I C AT I O N S TO          LEVEL.              A S S I S T S I N D ATA
         C U S TO M E R S .                                  PROTECTION / GDPR
                                                                 COMPLIANCE.
Getting the message out

• Various Toll Chargers sent letters out
  to current card holders advising them
  about the new DTES Scheme.
• Toll Booth staff distributed information
  leaflets to card holders who presented
  their cards or exemptions at the
  plazas.
• The DTES scheme was launched
  alongside the website www.dtes.ie on
  3rd February 2020.
• Over 3,000 applications have been
  made to date.
• White lists are distributed daily by the
  IMSP.
Back in the day….
• Horses or carriages conveying
  sick, wounded or disabled
  officers.
• Horses or carriages attending Her
  Majesty or any of the Royal
  Family.
• Persons going to or returning
  from their usual place of Religious
  Worship tolerated by Law.
• Inhabitants of any Parish or
  Township going to or returning
  from attending the funeral of any
  Person who shall die or be buried
  in the parish.
• Sheep going to be washed!
Thank you
Questions?

Róisín Barton-Murray, TII                Gerard Keogh, Arup
Interoperability Manager                 Associate
Tolling and Emerging Mobility Division   Digital Services
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