Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...

 
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Police Service of Northern Ireland’s

Digital Strategy to
2020 and Beyond
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Keeping People Safe

Contents
Message from the Chief Constable              3

Foreword from the Head of ICS                 4

ICS Vision and Mission                        5

Developing our Mission, Vision and Strategy   6

ICS’s Governance Structure                    7

Northern Ireland Context                      8

Strategic Themes                              10

Driving Policing with Advanced Analytics      11

Impact Statements                             12

Our Range of Services                         13

Our In-View ICT Projects                      14

2020 & Beyond Video Narrative                 15

Funding                                       16

How We Deliver Services                       18

Collaboration                                 20

Our People                                    21

Sustainability                                23

Information Security                          24

2
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Keeping People Safe

Message from the Chief Constable
             #KeepingPeopleSafe by Policing with the Community is the core purpose
             of the Police Service of Northern Ireland.

             Policing with the Community is about creating real participation between the
             police and all our communities - a partnership in which policing reflects and
             responds to our communities’ needs, and in which each community plays an
             active part in delivering a solution. The recent rapid development of technology
             means it plays a significant and central part in almost everything we do. Policing
             must embrace this new world and adapt to the new threats and opportunities it
             presents for 21st century policing in Northern Ireland.

             Our Information and Communications Services branch (ICS) ensures Information
             and Communications Technology (ICT) plays an integral part in delivering
             effective, efficient and sustainable solutions in support of Policing with the
             Community by providing and operating the ICT systems that support policing 24
             hours a day in Northern Ireland.

             Digitalised Policing will make it easier for the public to make contact with the
             police wherever they are in the country, enable us to make better use of digital
             intelligence and evidence and transfer all material in a digital format to the
             criminal justice system. Online crime may further increase; this includes fraud,
             sexual grooming, hate crime, cyber-attacks and cyber-warfare. The Internet will
             therefore have to be policed in a different way, with officers and staff requiring
             new skills to detect and investigate crime.

             The provision of fit for purpose ICT is a prerequisite to achieving our objectives,
             and we are committed to maintaining and investing in the ICT resources,
             infrastructure and projects that are key to maintaining our operational
             effectiveness and advancing our programme of business change.

             George Hamilton
             Chief Constable

                                                                                                                    3
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Keeping People Safe

Foreword from the Head of ICS
                                           This Digital Strategy to 2020 &            This Strategy addresses maintaining existing ICT services upon which policing
                                           Beyond aims to set the direction           operations are dependent and providing powerful, new digital capabilities:
                                           of travel for the Police Service
                                           of Northern Ireland’s plans for               •W
                                                                                           e will transform the delivery of policing services through new, innovative
                                           accelerating digitalisation across             digital capabilities;
                                           the organisation and prioritising             • We will establish an ecosystem of partners and collaboration; and,
                                           investments in Technology to deliver
                                           initiatives aligned to corporate              •W
                                                                                           e will make smarter use of our data and technology to prevent crime,
                                           priorities.                                    protect the public and detect offenders.
                                           Information and Communications
                                           Services branch (ICS) provides and
                                           operates the ICT systems that support      Delivery of ICT Solutions must be:
                                           policing 24 hours a day in Northern
                                                                                         • Better – we will exploit existing industry technology and build on common
                                           Ireland.
                                                                                            platforms to support all users.
                                             This includes all telecommunications
                                                                                         • Faster – we will prioritise a programme of projects; governance decisions
services, such as radio communications for all emergency services, our CCTV
                                                                                            will be made quickly and development will be iterative and agile.
and Video systems that protect officers, staff, and members of the public, and
ICT systems that are essential for day-to-day policing and back-office functions.        • Cheaper – we will collaborate to build once, share and re-use to enable
ICS is the strategic voice for technology across the Police Service of Northern             data sharing across CJOs and others; we will deliver business efficiencies
Ireland. We will lead the development and exploitation of digital tools, techniques         based on risk management not aversion.
and technologies that give us more opportunities than ever before to improve the
vital public services we deliver, exploring how we can use technology to make         ICS is indebted to chief and senior police officers and staff who have collaborated
our streets safer.                                                                    with and supported the development of this strategy by articulating future
                                                                                      business needs, and by embracing the potential for innovative solutions
A key tenet of this Strategy is to ensure the Police Service continues to Keep        capitalising on emerging digital technology.
People Safe in a Digital Age. This alignment, underpinned by our core Strategic
Themes, will help to enhance public confidence in policing.                           Jeff McNamara
                                                                                      Head of Information & Communications Services

4
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Keeping People Safe

The mission of the Police Service is to Keep
People Safe with the aim of building a safe,
confident and peaceful society. In direct
support of this ICS has established
a Branch vision and mission.

Vision
Police ICT Solutions Developed
to a World Class Standard

Mission
Deliver Exceptional Technology Services
and Solutions through Innovation, Leadership
and Collaboration to Enable PSNI to Keep
People Safe in a Digital Age.

                                                       5
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Keeping People Safe

Developing our Vision, Mission and Strategy

                  Vision                                                             Mission
                                                                Deliver Exceptional Technology Services and Solutions
        Police ICT Solutions Developed                           through Innovation, Leadership and Collaboration to
          to a World Class Standard                                Enable PSNI to Keep People Safe in a Digital Age

                           Police Service’s Digital Strategy to 2020 and Beyond

           PSNI’s Corporate                                            Finance & Support Services
            Plan 2016-2020                                                 2017 Business Plan

6
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Keeping People Safe

ICS’s Governance Structure
The authority and oversight in
delivering all ICT solutions is governed                        Service Executive Board
according to the following structure.                           Service Executive Board
Prioritisation
ICT is a significant contributor to
the achievement of strategic goals
and objectives. As such, there is a                               Service First Board
need to prioritise the diverse set
of ICT needs within the organisation.

A prioritisation matrix, that considers
the value and weighting of potential
projects against assessment
criteria, will be ratified by the Digital
                                                                Digital Programe Board
Programme Board. This matrix
will be utilised to prioritise all
projects that require resources
and/or funding and as a minimum
will be reviewed quarterly to ensure                                    Crime
continued strategic alignment.                                        Operations
                                            District Policing                             Operational
Measuring Success                              Command                                     Support
This robust governance structure
facilitates scrutiny and challenge
                                                                      Finance &
across all ICS services. As well as                                Support Services
formal Service Level Agreements,               Corporate                                   Legacy &
ICS commits to producing Benefits
Realisation Plans and Post-Project
                                                Support                                     Justice
Evaluations to be approved by                                        Corporate
the Digital Programme Board in                                     Communications
an ongoing process of corporate
oversight and accountability.

                                                                                                                         7
Digital Strategy to 2020 and Beyond - Police Service of Northern Ireland's - Police Service of ...
Active internet users in UK                   Devices with smart
                                                                                                                              (92% of population)                    sensors connected to the
                                                                                                                                                                         internet globally
Internet connected devices in              Zettabytes of data created
      average UK home                       globally by ‘internet of                                                                                                                                                              In 2016                                   By 2019
                                                              In 2016                                     By 2020
                                              everything’ devices                                                                          In 2016                                   In 2016                                         7.4                                    507.5
                                                               59.5M                                       50Bn                           7 in 10                                     88.4                                                                                                      Keeping People Safe

                  Northern Ireland context
                 70%                                       18.6                                                                                                                                                 Internet connected devices in              Zettabytes of data created
                                               Active internet users in UK                    Devices with smart                                                                                                      average UK home                       globally by ‘internet of
              of internet
                 users                                    Hours
                                                   (92% of population)                     sensors connected to the            People in NI own a
                                                                                                                                 smartphone
                                                                                                                                                                        Exabytes of global IP
                                                                                                                                                                          traffic per month
                                                                                                                                                                                                                                                   In   2016 everything’ devices             By 2020
                                                                                               internet globally
                                                                                                                                                                                                                                                  59.5M                                      50Bn
 Purchased goods or services                 Spent online per week
  online in 2016, while use of                               In 2016
                                                by people in NI     In 2016
                                                                                 In 2016                 By 2019
                                                                                                    In 2016                  By 2020
                                                                                                                                       70%
                                                                                                                                     Active  internet users in UK           18.6
                                                                                                                                                                              Devices with smart
 social networking sites grew
                   The
 significantly to 63%     Police             7   in 10               88.4          7.4 assessment
                            Service’s Corporate Plan 2016-2020 already provides a broad
                      of adults                                                                  In 59.5M507.5
                                                                                                     of the
                                                                                                    2016                 By 50Bn
                                                                                                            Northern Ireland
                                                                                                                                    of internet
                                                                                                                               context
                                                                                                                             2020
                                                                                                                                         (92% of population)
                                                                                                                                       users                              Hours
                                                                                                                                                                           sensors connected to the
                                                                                                                                                                                internet globally
                  and challenges to #KeepingPeopleSafe. However, a number of factors relevant to 59.5M
                                                                                                 this Strategy are worth 50Bn
                                                                                                                          highlighting.
                                    People in NI own a   Exabytes of global IP                                           Purchased goods or services           Spent online per week
                                                                                                                         Internet connected devices in Active internet
                                                                                                                                                               Zettabytes  of data
                                                                                                                                                                        users in UKcreated       Devicesonline
                                                                                                                                                                                                          with smart
                                                                                                                                                                                                                 in 2016, while use of In 2016                     by people in NI           In 2016
                                                        smartphone                             traffic per month
                                                                                                                               average UK home                   globally
                                                                                                                                                           (92% of        by ‘internet of
                                                                                                                                                                    population)               sensors connected     to the sites grew
                 720k                                         EU                                                                                   Active internet users in UK
                                                                                                                                                                   everything’ devices
                                                                                                                                                       (92% of population)
                                                                                                                                                                                                        social
                                                                                                                                                                                              Devices with
                                                                                                                                                                                                   internet
                                                                                                                                                                                                               networking
                                                                                                                                                                                                            smart
                                                                                                                                                                                                            globally
                                                                                                                                                                                                        significantly
                                                                                                                                                                                           sensors connected    to theto 63% of adults
                                                                                                                                                                                                                                                  7 in 10                                     88.4
                                                     In 2016                                   By 2020                                                                                         internet globally
                                                                In 2016                                   By 2019
                                                    59.5M                                      50Bn                                         70%
                                                                                                                                                                       In 2016                               In 2016        People in NI own a                                  Exabytes of global IP
  Followers across PSNI’s
  social media platforms
                                                    Future EU
                                                 interoperability
                                                                   7.4                   In 2016          507.5                   By 2020                                In7
                                                                                                                                                                           2016  18.6
                                                                                                                                                                             in 10                                     88.4
                                                                                                                                                                                                                   In 2016
                                                                                                                                                                                                                                smartphone                                        traffic per month

                                    Active internet users in UK                         59.5M
                                                                             Devices with smart
                                                                                                                                      of internet
                                                                                                                                   50Bn  users                         7 in 10Hours                                 88.4           720k                                        EU
                                                                                                                                   In 2016                      By 2020                                                                        In 2016                                   By 2020
                                        (92% Internet connected devices insensors connected
                                              of population)                       Zettabytestoofthe
                                                                                                   data created
                 3,427                             average UK home            internetglobally
                                                                                       globallyby ‘internet of                      59.5M
                                                                                                                  Purchased goods or services
                                                                                                                                                   People in NI own a      50Bn
                                                                                                                                                         Spent online per week
                                                                                                                                                                                                         Exabytes of global IP
                                                                                                                                                                                                                                               59.5M
                                                                                                                                                                                                                                                  In 2016             In 2016             50Bn
                                                                                                                                                                                                                                                                                       By 2019             By 2020
                                                                                                                                                                                                                                                                          59.5M                                      50Bn
                                                                                                                                                       smartphone                                          traffic per monthacross PSNI’s
              total fraud
                crimes
                                                                  Active internet users
                                                                      (92% of population)
                                                                                           in UK
                                                                                        everything’  devices Devices    with smart
                                                                                                                   online in 2016, while use of People in NI by
                                                                                                           sensors connected     to the
                                                                                                                                                             own  a
                                                                                                                                                                people in NI                         Exabytes of Followers
                                                                                                                                                                                                                   global IP
                                                                                                                                                                                                       traffic per social
                                                                                                                                                                                                                   monthmedia platforms
                                                                                                                                                                                                                                                     7.4         Future EU
                                                                                                                                                                                                                                                              interoperability
                                                                                                                                                                                                                                                                                           507.5
                                                        1.9m
                                                   In 2016
                                                                                    In 2016
                                                                                         In 2016           Active  internet
                                                                                                                            By
                                                                                                                            users
                                                                                                                internet globally
                                                                                                                                 2020
                                                                                                                  social networking sites grew
                                                                                                                                    in UK
                                                                                                                                                   smartphone
                                                                                                                                                     Devices  with smart                                                     Active internet users in UK                 Devices with smart
Reported & £5.4 million total in
                                                          people
                                                   7 in 10 70%                       59.5M88.4 18.6                       50Bn
                                                                                                                  significantly to
                                                                                                               (92% of population)
                                                                                                                                   63%  of adults
                                                                                                                                                  sensors connected to the
                                                                                                                                                               In 2016                                                           (92% ofconnected
                                                                                                                                                                                                                      By 2019Internet    population)         internetsensors
                                                                                                                                                                                                                                                     Active in
                                                                                                                                                                                                                                                   devices             users inconnected
                                                                                                                                                                                                                                                                                UK of datatocreated
                                                                                                                                                                                                                                                                        Zettabytes           the Devices with smart

                                                                                                                                                                                                                     507.5 3,427
                                                                                                                                                      internet globally                                                                                                   internet by
                                                                                                                                                                                                                                                                                   globally
                                                                                                                                                                              7.4                                                    average UK home (92% of population)              ‘internetsensors
‘victim loss’ in 6 months (2016)                                                                                                                                                                                                                                          globally              of     connected to the
                                                            of internet
                                                Resident in NI.users Active internet users in UK Hours Devices with smart
                                                                                    In 2016                            In 2016                                           In 2016                                  By 2019
               in NI                                                                                                                                                                                                          total fraud                                   everything’ devices internet globally
                                                                                   7  in  10                             88.4                                              7.4In 2016EU                            507.5 crimes                                              1.9m
                                         People in NI own  a                 Exabytes  of global IP
                                            Projected 2 million by
                                           smartphone
                                                                           (92% of population)
                                                      2025goods or services traffic per   month
                                                                                                            sensors connected
                                                                                                                              720k
                                                                                                                         In 2016
                                                                                                                               to the
                                                                                                                                                                                    In 2016                                      By 2020 In 2016                                          In 2016
                                              Purchased                                Spent online per week           7   in 10
                                                                                                                internet globally
                                                                                                                                                                               88.459.5M
                                                                                                                                                      Internet connected devices in           Zettabytes of data created
                                                                                                                                                                                                                                  50Bn 7 in70%
                                                                                                                                                                                                                                            10                   Inpeople
                                                                                                                                                                                                                                                                     2016                  88.4        In 2016
                                                online in 2016, while use of               by people in NI
                                                                          People in NI own a                          Exabytes of global IP                 average UK home
                                                                                                                                                  Internet connected devices in
                                                                                                                                                                                                globallyReported   & £5.4
                                                                                                                                                                                                          by ‘internet
                                                                                                                                                                                           Zettabytes of data created
                                                                                                                                                                                                        ‘victim devices
                                                                                                                                                                                                                         ofmillion total in
                                                                                                                                                                                                                loss’ in 6 months (2016)                                 7 in 10             18.6                     88.4
                                                                                                                                                                                                                                          of internet
                                                                                                                                                                                                                                                                                            Hours
                                                social networking sites grew smartphone                                 traffic per month                                                         everything’
                                                                                      In 2016                              Followers Inacross
                                                                                                                                        2016PSNI’s      average UK home Future EU           globally by ‘internet of
                                                                                                                                                                                                                       in NI                 users
                                                    In 2016
                                                significantly
                                                          Byto2039
                                                               63% of adults             By 2019                        People in NI own a                  Exabytes of global IP                                           People in NI own    a          ResidentExabytes
                                                                                                                                                                                                                                                                    in NI. of global IP
                                                                                          7 in 10                                     88.4
                                                                                                                            social media platforms                   interoperability
                                                                                                                                                                 Active internet  users in UK everything’ devices
                                                                                                                                                                                                             Devices    with smart
                                                       7.48.8%                               507.5                          smartphone                        traffic per month                                                 smartphone             Projected 2 million
                                                                                                                                                                                                                                                                     trafficby
                                                                                                                                                                                                                                                       People in NI own  a per month      Exabytes of global IP
                                                                                                                                                                            70%
                                                                                                                                                                     (92% of population)                 sensors connected to the                               2025 Spent online per week
                                                                                         In 2016                                   By 2019                                                                           18.6
                                                                                                                                                                                                              internet
                                                                                                                                                                                                                           Purchased goods or servicessmartphone
                                                                                                                                                                                                                         globally                                                           traffic per month

                                                                                           7.4
                                                                                    People in NI own a                                3,427
                                                                                                                                   507.5
                                                                                                                       Exabytes of global IP                              70%
                                                                                                                                                                     of internet
                                                                                                                                                                                                                    Hours
                                                                                                                                                                                                                   18.6
                                                                                                                                                                                                                            online  in 2016,  while use of                by people in NI
                                   Internet connected            720k
                                                           devices in
                                                   More children.                  Zettabytes                EU
                                                                                               of data created                      Inmonth
                                                                                                                                       2016 fraud
                                                                                                                                       total
                                                                                                                                                                        users
                                                                                                                                                                         By 2019
                                                                                                                                                                of internet
                                                                                                                                                                                                                           social networking    sites grew
                                                                                                                                                                                                                  Hours       2016 In     to 2016                              By 2019
                                                                                       smartphone                         traffic per                                                                                      significantly     63% of adults
                                          average    UK home
                                             Increased    net migration              globally by ‘internet of                                                                    In 2016                                  In                                       By 2039
                                                                                                                                    7.4         crimes                        507.5
                                                                                                                                                                               users
                                                                                                                                                                                                                                                  7.4
                                                                                                                                                                                 1.9m                                                                                        8.8% 507.5
                                                                                                                                                                                                                                                                                In 2016                                By 2019
                                                 Increased avg. age                    everything’ devices
                                                                          Internet connected devices in              Zettabytes of data created
                                                                                                                                                                 online in  2016,
                                                                                                                                                                                 7 in 10
                                                                                                                                                                Purchased goods or services
                                                                                                                                                                                     while   people
                                                                                                                                                                                            use   of            by people
                                                                                                                                                                                                                          88.4
                                                                                                                                                                                                           Spent online per week
                                                                                                                                                                                                                           in NI                                             7.4                                    507.5
                                                   Followers across PSNI’s average UK home Future EU                    globally  by ‘internet
                                                                                                                            Reported   &By
                                                                                                                                         £5.42019          Purchased goods or services
                                                                                                                                                  of total in
                                                                                                                                                million                                                 Spent online per week
                                                    social media platforms                     In 2016
                                                                                                    interoperabilityInternet    connected                       social networking       sites grew
                                                                                                                                          in 6devices
                                                                                                                                               monthsin(2016)online
                                                                                                                                                                  Zettabytes     of datausecreated
                                                                                                                                                                                                                                                   720k                                         EU
                                                                                                                          everything’
                                                                                                                            ‘victim     devices
                                                                                                                                    loss’                           in 2016, while           of             by people in NI Internet connected devices in
                                                      70%
                                                                                                                                                                                                                                                                              Zettabytes of data created
                                                                                           7.4
                                                                                             18.6                                    507.5
                                                                                                                            average UK in  homeNI
                                                                                                                                                                significantly
                                                                                                                                                                    globally by
                                                                                                                                                           social networking
                                                                                                                                                                                to 63%
                                                                                                                                                                                 People   of
                                                                                                                                                                                           in
                                                                                                                                                                                    ‘internet
                                                                                                                                                                                   sites
                                                                                                                                                                                 Resident
                                                                                                                                                                                             adults
                                                                                                                                                                                          grew NI
                                                                                                                                                                                              inof
                                                                                                                                                                                                  own
                                                                                                                                                                                                 NI.
                                                                                                                                                                                                      a                Exabytes of global IP
                                                                                                                                                                                                                                        average UK homeInternet connected
                                                                                                                                                                                                                                                                         More children.
                                                                                                                                                                                                                                                                                 globally by in
                                                                                                                                                                                                                                                                                    devices  ‘internet ofZettabytes of data created
                                                         NI
                                                    of internet
                                                                                            Hours                                                                     everything’
                                                                                                                                                           significantly   to         smartphone
                                                                                                                                                                              63% ofdevices
                                                                                                                                                                            Projected   adults
                                                                                                                                                                                          2 million by
                                                                                                                                                                                                                         traffic per   month                       Increased
                                                                                                                                                                                                                                                                     average
                                                                                                                                                                                                                                                                               net migration
                                                                                                                                                                                                                                                                                   everything’ devices globally by ‘internet of
                                                                                                                                                                                                                                                                              UK avg.
                                                                                                                                                                                                                                                                                  home
                                                          3,427
                                                        users Cyber-
                                                                                          70%
                                                                             Internet connected devices in                         18.6
                                                                                                                        Zettabytes of data created
                                                                                                                                                                                        2025
                                                                                                                                                                                                                                                                      Increased        age
                                                                                                                                                                                                                                                                                                            everything’ devices
                                                             enabled
                                                                 total fraud average                                                                                                                                                    Followers across PSNI’s                            Future EU
                                                                                           of internet
                                     Purchased goods or services    crimes                    UK  home
                                                                                     Spent online per week
                                                                                                           1.9m                   Hours
                                                                                                                          globally by ‘internet of
                                                                                                                                   70%                                     720k
                                                                                                                                                                            18.6                In 2016               EU      70%    Bysocial
                                                                                                                                                                                                                                          2019media platforms                           interoperability
                                                                                              users                         everything’ devices
                                                                                                                                                                         720k                                        EU 507.5                                                    18.6
                                                                                                                                                                           Hours7.4                                                                                        70%
                                      onlineNIinis2016,
                                                   mostwhile    use of                    by people in NI
                                                         cyber-enabled                                                               of internet
                                     social networking
                                                    part ofsites
                                                Reported   &the
                                                              £5.4grew
                                                                  UKmillion total in
                                                                                                              people
                                                                                                                                         users
                                                                                                                                                                                            By    2039                                           of   internet
                                                                                                                                                                                                                                                      users                  NI Hours                                18.6
                                     significantly  to 63%
                                                ‘victim loss’ofinadults
                                                                            Purchased
                                                                  6 months (2016)
                                                                                          goods or services             Spent online per     week
                                                                                                                                                                              8.8%
                                                                                                                                                                 Followers across PSNI’s                           Future EU   3,427                                         of internet
                                                                                                                                                                                                                                                                                   Cyber-                           Hours
                                                                in NI                       70%
                                                                              online in 2016, while use of
                                                                             social networking sites Resident                         18.6
                                                                                                                            by people in NI
                                                                                                       grew in NI. Purchased goods or services                    social
                                                                                                                                                                    Spent
                                                                                                                                                             Followers
                                                                                                                                                                          media
                                                                                                                                                                         Internet
                                                                                                                                                                            online
                                                                                                                                                                          across
                                                                                                                                                                                    platforms
                                                                                                                                                                                      connected
                                                                                                                                                                                       per week devices in
                                                                                                                                                                                     PSNI’s
                                                                                                                                                                                                               interoperability
                                                                                                                                                                                                              FutureZettabytes
                                                                                                                                                                                                                       EU        ofPurchased
                                                                                                                                                                                                                                     data created
                                                                                                                                                                                                                                                goods
                                                                                                                                                                                                                                                     total
                                                                                                                                                                                                                                                        or
                                                                                                                                                                                                                                                             fraud
                                                                                                                                                                                                                                                           services
                                                                                                                                                                                                                                                                                 users
                                                                                                                                                                                                                                                                                  enabled
                                                                                                                                                                                                                                                                                 Spent  online per week
                                                                                             of internet
                                                                             significantly to 63%Projected
                                                                                                users     2025
                                                                                                                                     Hours
                                                                                                   of adults2 million byonline in 2016, while use of                    by people
                                                                                                                                                              social media        average
                                                                                                                                                                               platforms   NIUK home
                                                                                                                                                                                 Moreinchildren.
                                                                                                                                                                                                                      globally by online
                                                                                                                                                                                                           interoperability
                                                                                                                                                                                                                        everything’
                                                                                                                                                                                                                                    ‘internet
                                                                                                                                                                                                                                       devices
                                                                                                                                                                                                                                                of while
                                                                                                                                                                                                                                            in 2016,
                                                                                                                                                                                                                                                        crimes
                                                                                                                                                                                                                                                             use  of
                                                                                                                                                                                                                                                               Purchased   goods orby        1.9m
                                                                                                                                                                                                                                                                                        people in NI
                                                                                                                                                                                                                                                                                      services
                                                                                                                                                                                                                                                                  NI is most cyber-enabled
                                                                                                                                                                                                                                                                                                          Spent online per week
                                                                                                                       social networking sites grew                       Increased net migration                                 social   networking sites grew                                  people by people in NI
                                                     720k                                        EU
                                                                               Purchased goods or services
                                                                                                                       significantly to 63% of adults
                                                                                                                          Spent online per week
                                                                                                                                                                           3,427
                                                                                                                                                                              Increased avg. age                                     Reported &to
                                                                                                                                                                                                                                  significantly   £5.4
                                                                                                                                                                                                                                                     63%million
                                                                                                                                                                                                                                                                online in 2016, while use of
                                                                                                                                                                                                                                                                total
                                                                                                                                                                                                                                                          of adults   in part of the UK
                                                                                                                                                                                                                                                               social networking sites grew
                                                                                                                                                                         3,427 total fraud                                           ‘victim loss’ in 6 monthssignificantly
                                                                                                                                                                                                                                                                 (2016)      to 63% of adults
                                                                                online in 2016, while use of
                                                                                         720k
                                                                               social networking sites grewBy 2039
                                                                                                                               by people in NI
                                                                                                                                     EU                                         70%crimes
                                                                                                                                                                          total fraud                                1.9m 18.6
                                                                                                                                                                                                                                                    in NI                                Resident in NI.
                                                                                                                                                                                                                                                                                    Projected 2 million by
                                      Followers across PSNI’s                               Future  EU
                                                                                                           8.8%
                                                                               significantly to 63% of adults
                                                                                                                                     720k
                                                                                                                                                                              crimes of internet
                                                                                                                                                                                 EU NI                             1.9m Hours 720k
                                                                                                                                                                                                                          people                                                              2025
                                       social media platforms                            interoperability                                                      Reported & £5.4 million total     users
                                                                                                                                                                                                   in
                                                                                                                                                                                                                   people                                                                   EU
                                                                          Followers across PSNI’s                   Future EU
                                                                                                                                                            ‘victim loss’ in 6 months (2016)
                                                                                                                                                       Reported & £5.4 million totalCyber-
                                                                                                                                                                            in NI
                                                                                                                                                                                         in
                                                                                                                                                                                                           Resident  in online
                                                                                                                                                                                                                        NI.
                                                                                                                                                                                                                                                                           720k                                        EU
                                                                                             More children.                                            ‘victim loss’ in 6Purchased    goods
                                                                                                                                                                           months (2016)    or services
                                                                                                                                                                                        enabled                 Spent          per week
                                                     3,427
                                                                          social media platforms                 interoperability
                                                                                                                                                                                  EU2016, while use of Projected  2 million by in NI                                            By 2039
                                                                                          720k                                          EU
                                                                                        Increased net migration
                                                                                                              Followers across PSNI’s                                     online in
                                                                                                                                                                       in Future
                                                                                                                                                                          NI                                        by people
                                                                                                                                                                                                        Resident in NI.      Followers across PSNI’s                    Future EU
                  8
                                                  total fraud
                                                    crimes
                                                                                           Increased avg. age social media platforms                                     social networking sites grew
                                                                                                                                                                      interoperability                          2025
                                                                                                                                                                        NI is most cyber-enabled Projected 2 million by social media platformsFollowers across interoperability
                                                                                                                                                                         significantly to 63% of adults                                                              PSNI’s                  8.8%
                                                                                                                                                                                                                                                                                           Future EU
                                                                                            1.9m
                                                                                         3,427                                                                                 part of the UK               2025                                    social media platforms              interoperability
                                                                            Followerstotal  people
                                                                                           fraud
                                   Reported & £5.4 million total in                   across
                                                                                       crimes
                                                                                             PSNI’s
                                                                                                                                     3,427
                                                                                                                              Future EU
                                                                                                                                                                                                                      By 2039                   3,427                              More children.
                                   ‘victim loss’ in 6 months (2016)         social media platforms
                                                                                                              NI                   1.9m
                                                                                                                           interoperability
                                                                                                                                  total fraud                                                                         8.8%
                                                                                                                                                                                                                   By 2039                   total fraud
                                                                                                                                                                                                                                                                              Increased net migration
                                                                                                                                                                                                                                                                           3,427
                                                  in NI                              Resident in NI.       Cyber-                   people
                                                                                                                                     crimes                                             720k                                        EU                                           Increased avg. age
Keeping People Safe
Our strategic themes support
the Service’s three strategic work
areas of Harm & Vulnerability,
People & Culture, and
Sustainability & Improvement.
                                                                                Programme for Government
Collaborative Working and Risk
Management are integral to
everything the Police Service does.
                                                                    Programme for Justice - Justice 2020
      PSNI VISION                                                            To help build a Safe, Confident and Peaceful Society

                                                   Keeping
      WHAT WE DO                                  People Safe
                                                                                  Keep People Safe by prioritising resources to manage threats, tackle harm, protect the most
                                                                                  vulnerable and detect those committing crime.

                                             Policing with the
      HOW WE DO IT                                                                Demonstrate our core behaviour of accountability, fairness, courtesy, respect and collaborative

                                               Community                          decision-making.

                                      Collaborative Working                       Improve community understanding of policing decisions; Work collaboratively and responsively with
                                                                                  partners; Increase community confidence.

                                      Risk Management                             Improve Risk Management arrangements and reflect best practice in Risk Management; Enhance the
                                                                                  use of Risk Management in strategic decision-making processes.

                                                  Harm and                                                People and                                        Sustainability and
      STRATEGIC                                  Vulnerability                                             Culture                                            Improvement
      WORK                             More agile, effective provision of resources            A workforce which is productive, engaged,            A flexible, responsive, affordable demand-based
                                       aligned with harm assessment; The most                   representative and which feels valued; A              operating model; To maintain legitimacy and
      AREAS                             vulnerable in society will be protected.                      strong, cohesive leadership.                  manage confidence and accountability; Provide a
                                                                                                                                                    service that is demand-modelled and prioritised.

                                            Digital                                      Digital                       Digital Investigation
      ICS’s                                                                                                                                                                 Mobility
                                          Engagement                                  Collaboration                       and Evidence
      STRATEGIC
      THEMES

                                                                                                                                                                                                       9
Keeping People Safe

Strategic Themes
ICS delivery is constructed along four core themes in support of digitalised policing:

Digital Engagement                        Digital Collaboration                     Digital Investigation                     Mobility
Public expectations of how people         Policing requires working in
                                                                                    & Evidence                                Our first generation mobility (PUMA)
communicate continue to be more           partnership internally, externally,       An end-to-end digital strategy will       focused on the mobilisation of key
digital and varied. Whilst this brings    locally and nationally. Our Strategy      expedite evidence and intelligence into   business processes and replicating
some challenges, there is also the        will ensure ongoing support for           custody, other policing functions and     line-of-business applications into a
opportunity of multi-channel contact,     business collaborations as well as        our partners. From electronic witness     common set of mobile applications.
improving customer relationships,         helping drive new opportunities and       statements, photos, video and real-       ‘Next Generation Mobility’ will build on
and drawing on richer media to keep       enhancements. Anticipated solutions       time access we have the opportunity       providing relevant information at the
people safe. A customer-centric           will support easier file sharing and      to reduce custody waiting times, time     point of need, leveraging mobile-only
approach to contact provides better       multi-agency team coordination            to interview, need to bail and re-bail,   capabilities to drive innovative uses,
context for threat, risk and harm         without compromising on the security      bringing offenders to justice more        with approaches that provide agility
assessment, leading to increased          of citizen and employee data.             efficiently, and providing a better       and represent value for money.
public satisfaction.                                                                service to victims and witnesses.
                                                                                    Additionally, we will continue to
                                                                                    develop our new Cyber Crime Centre.

10
Keeping People Safe

Driving Policing with Advanced Analytics
ICS is a key enabler of #KeepingPeopleSafe. Our Strategic Themes bring value through the data they produce. We recognise the power of information,
but like many other public and private sector organisations, managing ever increasing amounts of data and giving data meaning presents a challenge.
In this strategy term, we will develop solutions to exploit information in everything we do.

                                                           01010      101010     101010       01010
                                                        101001001    10101001 10101001    101001001
                                                            0111     01010100 101001001        0111
                                                          101010       01010       0111      101010
                                                         10101001      1111    01010100    10101001
                                                         01010100      01010      01010    01010100
                                                           01010    101001001      1111       01010
                                                            1111       0111       01010       1111
                                                          101010      101010    0101001     1010100
                                                         10101001    SYSTEMS &
                                                                     10101001     DATA
                                                                               01010100       01010                          ADVANCED ANALYTICS
                                                         01010100      INTEGRATION
                                                                    101001001     01010        1111
                                                           01010
                                                            1111
                                                                       0111
                                                                     01010100
                                                                                   1111
                                                                                 101010
                                                                                             101010
                                                                                           10101001
                                                                                                                         OUTCOMES
                                                           01010       01010   10101001    01010100
SYSTEM SOLUTIONS                                        101001001      1111    01010100       01010
                                                                                                                      • Reducing volume crime
                                                            0111       01010      01010       1111                    • Speedier Justice enhancements
  Downstream Applications                                                                                             • Identifying and bringing prolific
                                                                                                                        offenders to justice
  • Deep Machine Learning /                                                                                           • Identifying and protecting
    Artificial Intelligence                                                                                             vulnerable persons
  • Predictive Analytics                                                                                              • Better informed decision-making
                                                                      INFORMATION
  • Facial, Gait & Voice Recognition                                                                                  • Operational & organisational
  • Enhanced Intelligence Analysis                                                                                      efficiencies
                                                                       ECOSYSTEM
  • Partnership Sharing                                                                                               • Enhanced crime detection
                                                                                                                        and prevention

                                                                                                                                                                      11
Keeping People Safe

Impact Statements

                                                                                        What this looks like to...

     Core ICT Strategic Areas                                   Policing                                                   Citizen                                                     Partners

                                                                                                                                                                      There’s le
                                                                share                                       I’ve numerous                                                        ss of a ‘g
                                                                                                                                                                                            ap’
                                          I can easily &                                                  ways to contac                                              between th
                                                                                                                                                                                   e police &
                                                fo rm     a ti on                                                         t&                                         us - we ca
         Digital Contact                     in                                                            connect with th                                                      n find ea
                                                             ith the                                                         e                                                              ch
                                            connect w                                                    police. Getting                                            other’s co
                                                                                                                                                                               ntact det
                                                 ic .  In  te rnally,                                                    case                                         & deliver           ails
                                          publ                                                             updates is also                                                       services
                                              I can      fi n d the                                                                                                   together
                                                                & people                                   easier & faster                                                      online.
                                               rm    a  ti on                                                              .
                                         info
                                                     I  n  ee d .

                                                                                                                                           e betwe
                                                                                                                                                    en                                                 Multi-media
             Digital                                                        I collect a range                                      The tim olice &                                                  evidence is shared
                                                                                                                                             p
                                                                           of evidence at the                                       calling           e to                                          across all partners
          Investigation                                                                                                                     my cas
                                                                           scene, including                                        getting        ic k er.                                          rapidly & securely,
           & Evidence                                                                                                                court is
                                                                                                                                              q u
                                                                              cyber evidence                                                                                                       speeding up justice &
                                                                             & data stored on                                                                                                          inter-agency
                                                                                  devices                                                                                                            decision-making.
                                                                                                                                                                   Secur
                                                                                                                                                                         ity &
                                                                                                                                                                    sharin         inform
                                       Inte                                                              Government appears                                                 g             ation
             Digital             respon r-agency                                                           more joined-up                                          robust protocols ar
                                         se                                                                                                                               , but i             e
          Collaboration         are sm s to inciden                                                        - I don’t have to                                          We sh         nvisib
                                                                                                                                                                                           le.
                                        oother         ts                                                                                                       inform        a r e more
                                with v          &
                                       irtual quicker                                                    repeat my personal                                             ation
                                                                                                                                                                                 & com
                                 & mor        t eamw                                                     information over &                                        tasks                plete
                                        e secu       ork                                                                                                       collab     quick
                                               re                                                                over.                                                              ly on
                                      sharin data                                                                                                                     orativ
                                                                                                                                                                             e platf
                                              g                                                                                                                                       orms.

                                                                                                                                                                                                                      ’t
                                                                            Working betw
                                                                                               een                                                                                                 The police aren
                                                                                                                                     Police                                                                          eir
             Mobility                                                       out-of-s  ta tio n or at
                                                                                                                                 visible     are mo                                                confined to th
                                                                                          se amless.                                     and av re                                                locations & ca
                                                                                                                                                                                                                   n set
                                                                           th e de sk is                                         and sp           ailable
                                                                                               tasks                                    end m              ,                                                  er at ions
                                                                            I can do most                                         on loca        ore tim                                           up new op
                                                                                                any                                       l, comp        e
                                                                                                                                                                                                        kl y al on gs  ide
                                                                              anywhere, at                                                                                                         quic
                                                                                                                                       issues lex                                                           me.
                                                                                      time.                                                    .
12
Keeping People Safe

Our Range of Services

                                        13
Keeping People Safe

   Our in-view ICT projects
Our high-level project delivery list to 2020 and Beyond is linked to our strategic
                                                                                                                                                                                                                                                            Digital
themes and ongoing improvements to ICT efficiency and performance.
                                                                                                                                                                                               Key:
                                                                                                                                                                                                                  Digital                  Digital                                                        ICT Efficiency &
                                                                                                                                                                                                                                                        Investigation &             Mobility
                                                                                                                                                                                                                Engagement              Collaboration                                                      Performance
                                                                                                                                                                                                                                                           Evidence

 2017                                                                                                                                                                                                                                                                                       2020 & Beyond

 Niche 5.04 Upgrade, CJDS, Public Protection Module & i2 Enhancement                      SOCRATES (PSNI Forensics Database) Integration into Niche                            PSNI Integration with National Replacement of PNC & PND                        Upgrade PSNI Terminals to Microsoft Windows 10

                              DigEViewer

                                  Digital Asset Manager (DAM)                                    DAM Public Subscriptions and External Collaboration

                   Body Worn Video (BWV) to All Ops & Specialists                     Body Worn Video to Specialists                  Live Streaming BWV

                                                      BWV Assets to DAM

                                                      DIR Assets to DAM

                                                       Image DB to DAM

                                                                                                                     Alternative Evidence Capture Solutions

                             Big Data Proof of Concept                                                Big Data Project (Information Ecosystem)                                          Downstream Analytics (e.g. Captured Video)                             Downstream Bio-Analytics: FR, VR, Gait analysis

                                                                                                                                                                                                    Predictive Analytics

                    Inter-Agency File Sharing Proof-of-Concept                                          Inter-Agency File Sharing Exploitation                                                                                                                            Public Cloud Opportunities

                                                                Next Generation Intranet (2.0)

                                               Internal Instant Messaging & Desk-Based Video Conferencing                                                                                                                                                           Augmented Reality Proof-of-Concept

          Mobile Device Refresh (Android Rollout)                                                                                                                                                                                                                     Speech and Language Solutions

                                                    Legacy App Refresh and New Applications Requirements                                           New Applications/ Service Roll Out                                         Passport BioMetrics                     Mobile Device - Router capability

              National Ballistics Forensic Analysis Systems                                                                      Digital Witness Statements                Digital Notebooks             Situational Awareness Foundations                           Situational Awareness: In-Vehicle

                                                              Cyber Request Management System Replacement                                                                                                                                                      Situational Awareness: Wearables & Integration

                                                                      Cyber SAN & Analysis System Development and Expansion                                                                                                                                                    5G Capabilities

                                                           Cyber Investigation Mobile Labs/Vehicles

                                         New Phone Forensic Software & Kiosk Proof-of-Concept                                                                                                                                                                           C&C Phase 3: Voice Analytics

                                                                                                         Digitisation of all PSNI Static CCTV                                              Digitisation of all PSNI Mobile CCTV

                                                                                                           C&C Phase 1: Non-Emergency                                                            C&C Phase 2: Emergency                                                        C&C Hotdesking

                                                                                                                  4G Radio Services                                                     VORTEX (Radio Management) Replacement                                                 Virtual Desktops

           Upgrade PSNI Terminals to Microsoft Windows 7                                                                                                                                   Citizen Evidence Submission Online                                               Track My Crime Online

                                                                                                                                                                                                                                                                          Online Incident Recording

  Online Firearms Applications                                                                                                                                                                         Enhanced Firearms Mgmt

                                                                                                                                                                              Shared NI Public Sector Storage, Frameworks and Capabilities

                                                                                                                                                                                               National Software Frameworks

                                                         New Covert Authorities Management System

                                              New Communications Data Application & Management System

   14
Keeping People Safe

2020 & Beyond Video Narrative
We have created a video to briefly communicate our vision
of the future for digital policing. Scan the following code
to view this video on your smart phone device.

A ‘QR Code’ reader and Internet connection are required.

                                                                              15
Keeping People Safe

Funding
Our Police Service’s 2017/18 budget represents a significant                          40,000,000.00                                       Additional
reduction on the previous years’ budgets.
                                                                                                                                          Main Grant
The ICT budget represents less than 3% of the total PSNI DEL budget.
                                                                                      38,000,000.00                                       Downward Trend
The majority of ICS’s budget is committed to “run” or ICT operations –
maintaining and running the existing telephone, radio, data and computer
systems. Acknowledging this, ICS has practised a strategy of targeted capital         36,000,000.00
investment into those legacy systems that create a costly revenue tail. This tail
often results from expensive supplier support that is exclusive to too few clients.
Upgrades, replacements and system mergers create some headroom for “grow”             34,000,000.00
and “transform” projects by reducing the revenue pressure.

Regular financial planning allows us to identify assets that do, or have
the potential to, create revenue pressures, such as systems coming                    32,000,000.00
end-of-life. This triggers in-depth user engagement and pre-project
research into more cost-effective alternatives with a particular focus
on Commercial-Off-The-Shelf options.                                                  30,000,000.00

In terms of ‘growing’ and ‘transforming’ the digital portfolio,
Capital is bid for annually and on the back of Governance agreed projects.
                                                                                      28,000,000.00
Example capital investments have been Radio refresh, new base stations,
in vehicle telematics (LOCATE system), Digital Interview Recording,
Body Worn Video camera, Mobile ID and much more. In addition to savings,
these investments have also increased radio coverage into more rural                  26,000,000.00
areas, improved evidence gathering for some of our most vulnerable
victims and increased operational time out of station
                                                                                      24,000,000.00
As the following bar graph illustrates, these efforts become ever
more important as our revenue budget continues to fall year on year
(Note: 2013/14 was the year of G8 when PSNI received additional
                                                                                      22,000,000.00
special funding for the operation).

                                                                                      20,000,000.00
                                                                                                      2011/12 2012/13 2013/14 2014/15 2015/16 2016/17

16
Red
                                                                                                                                                                                                                    Enhance
                                                                                                                                                                                                              Reduced compl
                                                                                                                                                                                                          Enhanced evidence

                                                                                                                                                                                             Keeping People Safe

                                                                                   Reduced complaints
                                                                                                                                                                                                                         Bo
                                                                               Enhanced evidence collection                                                                                                        Body Wo
                Current Digitalisation
                                                                                                                                                                                    Return on
                                                                                                                                                                            Investment: £3 for
                                                                                                                                                                                                                     Video
                                                                        Reduced complaints                                                    Single                     Return on
                                                                                                                                              multimedia                        every £1 spent
                                                                Enhanced evidence collection
                Budgets are likely to continue Reduced complaints                                                                                                Investment: £3 for
                                                                                                                                              source                 every £1 spent
                reducing; however, ICS willEnhanced
                                               Reducedevidence
                                                       complaintscollection
                                          Enhanced
                                         Reduced
                continue to shift the balance.      evidence collection
                                                  complaints
                                                          Reduced complaints Body Worn
                                                                                                                  DigitalSingle
                                                                                                                          Asset
                We will target legacyEnhanced
                                       systemsevidence
                                                to      collection                                                       multimedia
                                                                                                           Single Management
                                                     Enhanced evidenceReduced
                                                                           collection
                                                                                                                                                                                          PUMA
                                                                     Enhanced evidenceVideo
                                                                                   complaints                            source
                reduce running costs and divert                                                          Single
                                                                                                           multimedia
                                                                                        collection
                funds for further investment.
                                            Return on
                                                                                                             Digital
                                                                                                   Singlemultimedia
                                                                                                           source
                                                                                                                           Asset                                                        PUMA
                                       Investment: £3 for                  Body Worn                           source
                                                                                                        multimedia          Single
                To the right is a selectionevery
                                            of key
                                                       Body      Worn                     Digital Asset
                                                                                                     Major
                                                                                                             Management
                                                                                                            Business
                                                                                                        source              multimedia Single
               services we have delivered
                                                 £1 spent
                                                     Body Worn                 Video    Digital    Asset
                                                                                                     Improvement            source                                         Digitised
                                                                                         Management
                                                                                                                                           multimedia
               in the previous Strategy Body Worn
                                      Return  on             Video                 Digital    Asset
                                                                                        Management                                         source                          interviews
                             Investment: £3 for           Video  Body WornManagement              Digital       Asset                                                      Speedier                                   Saves
               term,
                 Return2014-2017:
             Return    on
                          on
                                  every £1 spent    Video                      Body Worn
                                                                                          Major Business
                                                                                                  Management      Digital      Asset                                       process                            £200k per year
       Investment: £3 for
     Investment:
        Return
           everyon£3
                   £1 for
                      spent                            PUMA Major     Video
                                                                       Major Business
                                                                                          Improvement
                                                                                                                  Management
                                                                                                                                                              Digitised
                                                                                                                                                            Digital
                                                                                                                                                                                                           Saves
                                                                                                                                                                                                            60k hrs per year
         every  £1 spent Return on                                         BusinessVideo
                                                                       Improvement                                                      Digitised
                                                                                                                                                              interviews                          £200k per year
nvestment:  £3 for
   every £1 spent Investment: £3 for      Return on
                                                               Major Improvement
                                                                      Business
                                                               Improvement       Major Business
                                                                                                                                     Digitised Interview
                                                                                                                                        interviews
                                                                                                                                     interviews
                                                                                                                               Digitised
                                                                                                                                                                   Recording
                                                                                                                                                              Speedier
                                                                                                                                                              process
                                                                                                                                                                                                60k hrs per year
                                                                                                                                                                                                                              C
                       every £1 spent
                                 Investment: £3 for                                                                                     Speedier
                                      every PUMA                                                                                                                                                                         CAUSEW
                                                                                 Improvement
                                            £1 spent                                         Major Business                          Speedier
                                                                                                                               interviews
                                                                                                                                              Digital
                                                                                                                                        process   Digitised                               Saved:
                       PUMA                                                                  Improvement
                                                                                                                        Digital
                                                                                                                                     process
                                                                                                                               Speedier           interviews Digitised
                                                                                                                                  InterviewSpeedier  Recording
                                                                                                                                                                                          112 vehicles
                    PUMA                                                                                              Digital
                                                                                                                               process                            interviews Saved:        Improved
                                                                                                                                                                                          £1.3m       battery
                                                                                                                                                                                                 capital
             PUMA                                                         Saves
                                                                                                           Interview
                                                                                                               Digital Recording
                                                                                                                                                   Less 100k Speedier 112 vehicles£1,500
                                                                                                                                                  process
                                                                                                                                Recordingpages per yearprocess £1.3m capitalBetter         GPS  enhanced
                                                                                                                                                                                                  per vehicle
                                 PUMA                            £200k per year
                                                                60k hrs per year                         Interview                 Digital                                 LOCATE
                                                                                                                                                                                                   audio
                                                                                                                                                                                               maintenance
                                               PUMA                                                Interview Recording                            Digital
                                                                                                                                                                               £1,500 per vehicle
                                                                                                                                                                                           Receiver boost
                                                                                                                       Interview          RecordingEfficient public
                                                                                                                                     Less 100k service LOCATE GPS enhanced
                                                                                                                                                                                    maintenance
                                                                                                                                                                               Improved  battery
                                                                                                                                                                                           Large display
                                                              Saves
                                                     £200k per year                     CAUSEWAY                                      Interview
                                                                                                                                     pages per year       Recording
                                                                                                                                                          Improved   battery
                                          Saves                                                                                                                                Better audio
                                        Saves
                                 £200k per  year
                                                   60k hrs per year
                                              Saved:
                                                                                                               Less 100k
                                                                                                             Less  100k
                                                                                                               pages    FIREARMS
                                                                                                                       per year
                                                                                                                                                       Improved
                                                                                                                                                       GPS
                                                                                                                                                Improved
                                                                                                                                                                  battery
                                                                                                                                                          GPS enhanced
                                                                                                                                                            enhanced
                                                                                                                                                            battery            Receiver boost
                                                                                                                                     Efficient public     Better audio
                              £200k
                               60k   perper
                                  Saves
                                    hrs  year 112 vehicles
                                            year
                                                                             CAUSEWAY                                   LICENSING
                                                                                                             pages per year
                                                                                                      Less 100k
                                                                                                                         Less 100kservice
                                                                                                                                                       Better
                                                                                                                                                GPS enhanced        Improved
                                                                                                                                                               audioboost
                                                                                                                                                          Receiver
                                                                                                                                                                               Large display
                                                                                                                                                                               battery
                        £200k60k hrs
                               per   per year £1.3mSaves
                                   year              capital                                          pages per   year public
                                                                                                               Efficient
                                                                                                                           ONLINE
                                                                                                                                                BetterReceiver
                                                                                                                                                         audio      GPS
                                                                                                                                                                 boost
                                                                                                                                                          Large display   RADIO
                                                                                                                                                                         enhanced      Gen3
                                                                                                                                                                                   Improved  battery
                      60k hrs per year £200k
                                                         CAUSEWAY
                                                 per year
                                              £1,500 per vehicle Saves
                                                                                                           FIREARMS
                                                                                                             Efficient   pages
                                                                                                               servicepublic     per yearLess 100k     Large
                                                                                                                                                Receiver            Better audio GPS enhanced
                                                                                                                                                              display
                                                                                                                                                           boost
                                  Saved: 60k hrs per
                               LOCATE                 CAUSEWAY
                                                     year
                                                   maintenance
                                                        £200k per year                                       service
                                                                                                      Efficient  public                  pages Large
                                                                                                                                                per yeardisplay     Receiver boostBetter audio
                                  112 vehicles
                                                 CAUSEWAY
                                                       60k hrs  per year                FIREARMS          LICENSING
                                                                                                      service            Efficient public
           Saved:
                                  £1.3m capital
                                                                   CAUSEWAY           FIREARMS                           service
                                                                                                                                                                    Large display Receiver boost
                                                                                                                                         Efficient public RADIO Gen3Large display
                                                                                        LICENSING ONLINE
         Saved:
                                                                                FIREARMS
           112 vehicles
                                  £1,500 per vehicle
   Saved:112 vehicles
           £1.3m    capital                                                      CAUSEWAY
                                                                                     LICENSING  FIREARMS                               RADIO
                                                                                                                                         service
                                                                                                                                                    Gen3
         £1.3m
   112 vehicles
           £1,500LOCATESaved:
                 capital
                    per  vehicle
                                        maintenance
                                                                               LICENSING  ONLINE               FIREARMS              RADIO        Gen3
         £1,500  per   112 vehicles
                      vehicle
   £1.3m capitalmaintenance          Saved:                                             ONLINE  LICENSING                     RADIO Gen3
OCATE          vehicle£1.3m capital 112 vehicles
   £1,500 per maintenance                                                          ONLINE                      LICENSING                          RADIO Gen3
CATE maintenance£1,500 per vehicle                                                                 ONLINE
E
                                     £1.3m capital
                             maintenance                                                                          ONLINE                                         RADIO Gen3
      LOCATE                         £1,500 per vehicle
                                           maintenance
                     LOCATE                                                                                                                                                                                          17
Keeping People Safe

How We Deliver Services
Service Request Management                                                             Ongoing Performance Management
                                                                                       ICS has a range of Service Level Agreements and Key Performance
ICS understands that meeting service requests plays a critical role in providing       Indicators that define the quality, efficiency and effectiveness of the ICT
the necessary service to our end-users. ICS has well established processes and         services to achieve the ICS strategic and operational goals. These are agreed
systems to manage the daily requests for changes to existing systems, as well          by, and reported to, stakeholders as part of the governance arrangements.
as new requests that may be serviced through the re-use of existing solutions or
the introduction of new technology solutions.                                          For ICT projects the ICS Project Manager will take responsibility for the
                                                                                       development of the business case and commissioning the Post Project
As well as encouraging all our staff to identify opportunities to advance              Evaluation on behalf of the Senior Responsible Owner. Recognising that
technological solutions to address business need(s) within their specialist area,      the realisation of benefits is achieved through the successful delivery of
ICS has developed a business analysis capability that facilitates the development      business change, benefit owners will be identified during the development
of business requirements resulting in effective identification of ICT solutions that   of the business case and will have responsibility for delivery of the
support organisational change, productivity and performance. Linked to this, a         stated (anticipated) benefits, including beyond the life of the project
key source of requests is the Priority Based Resourcing (PBR) forum that works         and/or programme.
across the Service to identify efficiencies and innovative working practices.

ICS will develop engagement further by establishing ICT Business Relationship          Innovation
Managers as a point of contact for each of the Police Service’s main business
areas and with our external Partner Agencies. Through regular engagement               We have a long and relatively untold history of IT-based innovation.
with stakeholders, these Relationship Managers will further develop their              Independent reviews from HMIC and Gartner (2014) acknowledged ICS
comprehensive understanding of the business area, be the business advocate             has a unique challenge compared to other police services. Despite this,
within ICS and support the continued provision of essential ICT services in a          we are focused on Keeping People Safe and striving to keep ahead in our
timely, efficient and effective manner.                                                increasingly connected and digitalised world, and in delivering efficient
                                                                                       public services. As such, innovation is an integral behaviour and core
                                                                                       component of our mission.
Business as Usual
                                                                                       Whilst innovation may be outside formal programmes, all our activities
At the point of renewal or refresh of existing systems ICS will seek opportunities     and resources (including time, people and money) are still tightly governed.
for technological consolidation and/or digital convergence that meet a continued       Innovation often unfolds through the following formal process:
business need and that achieve service level agreements.

Agility
ICS will continue to develop sustainable agile capability to build and run services,
supported by efficient and effective agile governance arrangements.

ICS will continue to build on its service integration and management capability,
measuring and managing the delivery of end to end services to PSNI and our
external Partner Agencies.

18
Keeping People Safe

   1. We listen to our colleagues and engage internationally to garner ideas,     4. M
                                                                                       ost innovations are pursued as a ‘Proof-of-Concept Project’,
      identify good practices and match to need. We value our people’s ideas,         for which a business case is written and approved.
      who are each highly skilled, experienced and trained IT professionals.
                                                                                   5. Undertake a Post-Project Review.
   2. We undertake analysis and an economic assessment to test
      justification and value for money. In doing so, we seek opportunities to     6. Digital Programme Board reviews project and approves expansion
      collaborate on national frameworks and utilise local government ICT.            into a core ICS deliverable.

   3. With ICS Senior Management Support, approval is sought through the
      Governance framework.

How We Listen
                                                                                                                       An inclusive quorum with
                                     24/7 call centre                                                                  representatives from
                                     addressing all                                                                    across PSNI and their
                                     issues with all                                                                   emergent digital needs
                                     ICS services                                 Talking,
                                                                                  observing &
                                                           ICS                    listening as                    Digital
                                                                                                                                                  Transform
                                                         Service                  we go about                Programme Board
                                                                                                                                                   Projects
                                                         Centre                   our work
                                                                                  across NI

                                                                                                                                                  Working
                                                     Request for                                                                                  alongside change
                    Business                                                                                      Strategic
                                                      Service &                   Daily User                                                      leaders as new
                   Relationship                                                                                   Research
                                                     Mobile DB                   Engagement                                                       challenges and
                    Managers                                                                                      Projects
                                                       Portals                                                                                    ideas emerge,
                                                                                                                                                  bringing ICT
Appointed ICT
                                                                                                                                                  knowledge to
staff who hold
                                                        Online portals                                                                            leverage further
specialist area                                                                                          Additional projects that
                                                        for requesting                                                                            efficiencies
knowledge                                                                                                both develop new staff and
and maintain                                            and reporting on                                 develop ICS knowledge of
relations                                               all ICT hardware                                 new technology areas
                                                                                                                                                                   19
Keeping People Safe

Collaboration
ICS will work collaboratively with partner agencies, particularly in                NI Public Sector
Northern Ireland, to identify information sharing opportunities and                 ICS has already collaborated on the provision of network services to the
efficiencies through shared ICT capacity and infrastructure.                        NI public sector as well as the delivery of digital services to the public,
                                                                                    such as Online Firearms Applications. We will continue to work in
Police                                                                              partnership with Department of Finance Enterprise Shared Services
Information sharing with other UK police services and An Garda Síochána             to drive down cost and improve quality of service where specific ICT
is already business-as-usual for ICS and our Police Service. We continue to build   solutions have a requirement to be delivered externally to the core Police
on these partnerships and recommend collaborative National ICT systems              Service infrastructure.
rather than insulated police systems. We will continue to engage with the
National Police Technology Council and the Police ICT Company to exploit            Partner Agencies
any collaborative opportunities.                                                    ICS recognises that there is an increasing need to share information
                                                                                    quickly and securely with partner agencies such as Health, Probation
NI Criminal Justice                                                                 and Education to enhance the protection of vulnerable persons in our
Nearly 10 years on, Northern Ireland remains a UK pioneer in terms of               community. We will enhance our systems during the life of this Strategy
joined-up data sharing between criminal justice partners. Whilst England            to facilitate exchanging information under agreed protocols with
and Wales look to introduce paperless case sharing, ICS will continue to support    partner agencies.
Northern Ireland’s Causeway Programme alongside our partners
in the Public Prosecution Service, Northern Ireland Prison Service,                 We will provide and maintain Barracuda radio and radio network provision to all
Forensic Service of Northern Ireland and Northern Ireland Courts                    the emergency services and other public sector partners.
and Tribunals Service.                                                              Future network enhancements provide new opportunities for greater
                                                                                    public sector digital collaboration.
Recognising the growth in production of digital evidence we are already
engaged with these bodies to establish additional cost effective ways               National Procurement and the Private Sector
of making this evidence available at the point of need, thereby speeding            ICS will continue to work with other police and partner agencies to
up justice and improving our services to the community.                             leverage the benefits of collaborative ICT procurements driving down
                                                                                    cost and enhancing information sharing opportunities. We will continue
Education & Employment                                                              to collaborate with private sector organisations to further enhance
Leading the way for other Police Service branches, ICS works in partnership         our service provision. We embrace the government mandate to select
with Queen’s University Belfast and University of Ulster as well                    suppliers with open data standards, an important component of our
as other UK universities in offering year-long ICT Student Placements.              vision for greater integration.
Additionally, we collaborate with the Northern Ireland Civil Service
(NICS) and Belfast Metropolitan College to recruit new entrants into a 2-year
Apprenticeship Scheme, with most obtaining an HND qualification,
permanent contracts and automatic promotion to ICT Level 2.

20
Keeping People Safe

Our people

Our Culture
Culture guides discretionary
behaviour and it picks up where
the staff handbook leaves off.
ICS operates and encourages
a culture of trust, information
transparency & shared decision
making. This culture fosters
hard work and customer-focused
service delivery.

Our people have great talent and
a strong sense of belonging to the
branch. Our work environment
encourages people to be themselves
and to give their best. ICS strives to

                                         Different Technology
strengthen working relationships
over time with the aim of keeping
personnel turnover to a minimum.

                                         Different Mindset
Teams are the best and most efficient
way to get things done. ICS teams
work together on all work related

                                         Different Methods
projects and help each other where
necessary. This helps to eradicate
siloed approaches and develop
a collaborative working ethos.

                                                                                21
Keeping People Safe

Staff Training & Development                                                          Succession Planning
ICS’s skills portfolio remains as varied as the services offered and                  New staff will complement the ICS succession planning that is in place to
must be fit-for-purpose in a constantly evolving digital marketplace.                 manage natural staff attrition through movement, retirement and voluntary
                                                                                      exit. This includes continuing to seek permanent posts at all grades, ICT
ICS is committed to providing a best-in-class ICT service, which requires             Apprentices at junior grades and ICT Student Placements. These posts
an agile and competent workforce. We will ensure our people have the                  help maintain our delivery capability and demonstrate investment
skills needed to flourish, with nobody left behind. We will support everyone          in staff development for the short, medium and long term.
to develop the skills they need to participate in the digital world and help
harness the productivity benefits of digital innovation.

Development in this Strategy period will focus on contract and budget
management, and technical integration to enhance our services portfolio.
Increasing budget cuts have presented a challenge to ongoing ICT training
required by technical staff. Nevertheless, ICS has invested in a range of
cost-effective alternatives. Throughout the life of this Strategy ICS staff will
benefit from the following:

     • eLearning – ICS has taken advantage of the wealth of online ICT training,
       which staff can undertake at home or in the office, any day and at any time;

     • Peer Coaching – a number of volunteers will receive IL5 level Coaching
       training to support their peers’ development in particular areas;

     • Lunch ‘n’ Learn – conference attendees and colleagues with specialist
       knowledge are occasionally invited to speak to the Branch over lunch.

22
Keeping People Safe

Sustainability
ICS will continue to pioneer              Sustainability is already a component
and prioritise the use of low             of our procurement exercises.
energy sustainable technologies           We seek suppliers that are
and integrate consideration of            conscientious and innovative
sustainability into all our activities.   in their approach to improving
                                          sustainability both for them
ICS reduced its physical footprint        and their clients.
in recent years with major
enhancements to our Data Centre.          The successful implementation
This will continue with the planned       of Secure Print has driven down
technology refresh, which is due in       the consumption of paper to print
2017/18. Our refreshed Data Centre        documents within the organisation.
will make more use of high density        This drive will continue during this
computing platforms that will increase    strategy period by introducing support
processing power whilst reducing          for group working where officers and
power consumption. This should yield      staff attend meetings with briefing
an anticipated power efficiency within    papers available on their mobile
the Centre.                               devices.

All our new desktop PCs are Energy        A further opportunity to reduce our
Star compliant with ultra-low power       Police Service’s carbon footprint will
screens. Our planned desktop refresh      come from the introduction of video
is ongoing and will ensure that           conferencing via the desktop. Officers
the modern low power processors           and staff will be able to convene a
(Skylake and Kaby Lake) will replace      meeting via video to reduce the need
legacy desktop technology across the      for travel to different sites to attend
province.                                 in person. This will augment existing
                                          video conferencing efficiencies within
The move to Microsoft Windows 10          the organisation.
within the life of this strategy will
further enable aggressive power
saving policies. Application-based
power usage tools will be important
in addressing the Police Service’s
ICT carbon footprint.

                                                                                                    23
Keeping People Safe

Information Security
The Police Service creates, stores, handles and transfers a very large amount
of information. Much of this information is sensitive in nature and its
compromise may result in a significant impact in the areas of personal
safety, public order, privacy, investigation of crime, commission of legal
proceedings and critical national infrastructure. It is therefore vital that
policing maintains robust Information Security structures and processes.
This work is documented in Service Instructions and Standards.

ICS works closely with its internal partner, Information Security Unit (ISU),
placing critical importance on the Confidentiality, Integrity and Assurance
of all our information.

ISU’s vision is, “To create a culture that is embedded across PSNI which
enables the effective use of information to support our strategic policing aims”.
In doing so, it contributes to ‘Keeping People Safe by Keeping Information Safe’.

Information security has a clear governance structure supported further by
the independence of ISU in overseeing the work and solutions delivered by
ICS and is considered an exemplar of best practice in information security
throughout the criminal justice community. ISU actively reviews and reports
on threats, vulnerabilities and risks to the Police Service’s information to better
inform business decision-making.

This Digital Strategy aligns to ISU’s five strategic objectives, as defined
in the current Information Security Strategy:

     • Maintaining Proportionate and Affordable Risk Management;

     • Embedding a Culture of Personal Accountability;

     • Supporting Innovation and Transformation of Services;

     • Ensuring Safe and Secure Information Sharing; and,

     • Meeting National Policing obligations.

24
Published by:
Information & Communications Services Branch
Finance & Support Services Department
Police Service of Northern Ireland

PSNI Lisnasharragh
42 Montgomery Rd
Belfast BT6 9LD

© 2017
You can also read
NEXT SLIDES ... Cancel