DIGITALIZATION Taskforce Factsheet - TRANSFORMING FOR INCLUSIVE GROWTH - B20 Saudi Arabia
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DIGITALIZATION
Taskforce Factsheet
TRANSFORMING FOR INCLUSIVE GROWTHB20 Digitalization Taskforce
Digitalization affects every aspect of our lives. It pushes the boundaries of human
ability. It can improve production, services, and trade and help address a wide
range of challenges spanning several areas such as healthcare, agriculture,
transport, education, climate change, and public governance. However, the full
potential of digitalization can only be unlocked by the joint efforts of governments
and businesses in mitigating some of its inherent challenges.
The COVID-19 crisis has restated the importance of relying on a resilient digital
infrastructure, enhancing digital connectivity, and fostering accessibility
worldwide. Today, half of the global population remains offline and is therefore
unable to directly reap digital dividends. So, it is now more essential than ever for
the G20 to boost investments in digital infrastructure and to facilitate affordable
digital access for all. At the same time, we need to be aware that a more connected
world will increase cyberthreats. Minimum common international cybersecurity
standards should be agreed, and individuals and businesses should be empowered
through education, training, and awareness campaigns to prevent, detect, and
respond to cyber-risks.
Artificial intelligence has the promising potential to outperform humans in
accuracy and speed, cultivate equality and inclusion, and generate productivity
gains. However, decision-makers should optimize AI technology and its
applications to ensure that its benefits can be enjoyed not merely by a few but
by all members of our society. Governments should lead the way by incorporating
AI into their services and by emphasizing the role of educational institutions in
delivering AI courses and programmes. On this journey, the G20 needs to promote
the harmonization of national action plans and the utilization of regulatory
sandboxes to facilitate AI advancement in a responsible manner. At the same time,
the G20 should stand to mitigate the risk of unfairness in AI outcomes by fostering
international initiatives for inclusive AI and by ensuring data diversity is respected
and biases removed.
As the global population and urbanization continue to grow, more people will be
living in megacities. However, life in cities is made more and more complex by
challenges such as resource scarcity, supply chain sensitivity, and congestion. To
prevent these aggravations, the G20 should promote the implementation of
smart cities, as they have significant potential to address these challenges, to
improve public welfare, and to promote sustainable societies by leveraging
digitization and citizen-centric innovation that allows residents to participate in
the development of smart cities. As a precondition for laying the foundations for
smart cities, G20 members should stimulate multi-stakeholder cooperation to
enable the sharing of data, expertise, best practices, and a joint infrastructure
within clearly defined guidelines. They also need to facilitate the rollout of smart
city elements by encouraging collaboration among municipalities at lower levels
(e.g., smart roads, smart buildings, and smart towns), while supporting a global
platform to build transparency on investments and infrastructure financing
options. Lastly, to increase the social acceptance of smart city technology, the G20
1should support public campaigns and engagement initiatives for citizens to be
informed and to contribute to the development of their cities.
The digital skills divide exacerbates inequalities between countries, locations,
gender, socioeconomic status, and age. It hinders development and creates
disparities in access to resources. The G20 should minimize this gap in digital
skills by reforming education to build the skills and capabilities of individuals to
succeed in the digital world and by advancing digital learning methods to provide
broader access to education despite any existing limitations. This will not only
ensure opportunities can be grasped by all but could also help bridge the gap
between job market needs and educational offers, especially when supported by
promoting women’s participation in the digital market by offering empowerment
programmes and reducing barriers.
Relevance of Taskforce Recommendations for the G20 topics:
“Empowering People”, “Safeguarding the Planet”, and “Shaping New Frontiers”
Empowering Safeguarding the Shaping New
Digitalization
People Planet Frontiers
Develop robust,
Enable and Support a Promote investment in Enable and support a
1 resilient, and joint
Resilient Digital cybersecurity human resilient digital
cybersecurity
Infrastructure capital infrastructure
strategies
Create a favourable
Support the Healthy
and trust -inducing
2 Development and Advance AI benefits for all
regulatory
Adoption of AI
environment
Increase the social
Support municipalities Support the key
Lay the Foundations acceptance of and
3 for Smart Cities engagement in smart
in rolling out smart city building blocks of
elements smart cities
cities
Promote digital job Overcome the digital Introduce and
Drive Digital Inclusion
opportunities for all advance innovative
4 and Grow Digital
and in particular
skills divide
methods for digital
Skills
women education
B20 Saudi Arabia: Transforming for Inclusive Growth
2Recommendations
Enable and Support a Resilient Digital Infrastructure
Recommendation 1: The G20 should enable and support a res ili ent digital
infrastructure (IoT, 5G) by foster ing the cybersecur ity read iness of
individuals, MSMEs, large businesses , and public inst itutions , and by
promoting inve stment i n human capital i n the fi eld of cybe rsecurit y.
Policy Action 1.1: The G20 should enable and support a resilient digital
infrastructure by laying the regulatory foundations, boosting investment to
reduce connectivity gaps, ensuring robust global value chains for technology,
and incentivizing affordable digital access via services, networks, and devices.
• G20 members should adopt principles for a stable and predictable
regulatory environment, building on existing global principles, to lay the
foundations for a global digital infrastructure and convert them into national
legislation.
• G20 members should boost investment in digital infrastructure, ensuring
appropriate public and regulatory policies to reduce the connectivity and
access gaps between individuals, organizations, and countries.
Policy Action 1.2: G20 members should develop robust, resilient, and joint
cyber strategies against cyberattacks for individuals, MSMEs, businesses, and
governments by adopting principles that foster an ecosystem of trust,
promoting recommended minimum common international cybersecurity
standards in collaboration with industry best practices, and providing
incentives for businesses demonstrating cybersecurity readiness.
• The G20 should adopt principles that foster an ecosystem of trust with
identified stakeholders to strengthen cybersecurity strategies and
frameworks to prevent, detect, and respond to cybersecurity incidents and
learn from them.
• G20 members should promote the recommended minimum common
international cybersecurity standards, in collaboration with industry best
practices, by means of a risk-based approach that includes built-in and by-
design cybersecurity controls, regular and affordable security assurance
testing of technologies, and penalties for not addressing cybersecurity
vulnerabilities, ensuring that those standards are also implementable for
micro, small, and medium enterprises (MSMEs) to ensure cyber readiness.
Policy Action 1.3: The G20 and its members should promote investment in
cybersecurity human capital and in the protection of communities from
cyberthreats by recognizing the importance of national, regional, and global
educational platforms, supporting information and communication
campaigns, and supporting a best-of-breed training curriculum for
cybersecurity professionals
3• The G20 should recognize the importance of educational resources based
on best practices for all aspects of cybersecurity.
• G20 members should support government information and
communication campaigns outlining the dangers of cyberattacks and
suggesting prevention measures.
• The G20 should support a best-of-breed training curriculum and guidelines
for on-the-job training of cybersecurity professionals.
Support the Healthy Development and Adoption of Artificial
Intelligence (AI)
Recommendation 2: The G20 should support the healthy deve lopment and
adop tion of AI whereve r poss ible by creating a favou rable and trust-inducing
regulatory env ironment, educa ting busi ness es, gove rnment, and society on
the techno logy , and advanc ing AI bene fi ts for all.
Policy Action 2.1: The G20 should create a favourable and trust-inducing
regulatory environment for the usage of AI and data by harmonizing national
action plans, facilitating cross-border data flow while respecting and
promoting frameworks for the protection of data privacy and data security,
and supporting regulatory sandboxes for AI applications.
• The G20 should harmonize national AI action plans to ensure responsible
stewardship and implementation of trustworthy AI based on the voluntary
OECD AI principles endorsed by G20 leaders and build upon the work of the
OECD AI Policy Observatory to strengthen the multidisciplinary, evidence-
based, and multi-stakeholder dialogue around analysis of public policy on
AI.
• The G20 should promote accountable frameworks for the protection of data
privacy and data safety across nations so that beneficial uses of AI are
preserved while risks of privacy harm are assessed and mitigated, in line with
local legal requirements.
• The G20 should support regulatory sandboxes for AI applications to advance
public sector regulation and innovation.
Policy Action 2.2: G20 members should advance AI benefits for all by
supporting public information campaigns, promoting AI use cases in the
public sector, encouraging educational courses and programmes on AI, and
fostering international initiatives for inclusive artificial intelligence.
• The G20 should support public information campaigns that communicate
the AI uses that meet businesses’ and society’s needs, e.g., disease diagnosis,
to increase trust in and support the use of AI.
• G20 members should show the political will to implement AI use cases in
the public sector with the support of the private sector.
• G20 members should encourage universities to elevate AI to a full degree as
well as motivate institutions of secondary and tertiary education to
introduce shorter courses on AI to ensure that sufficiently trained
professionals are available for the research, development, and operation of
AI applications.
4• G20 members should commit to creating national learning programmes for
employees that convey rules of ethics and safety to employees using AI
applications and reward employees for their achievements.
• The G20 should foster international initiatives for inclusive AI so that diversity
is respected and the whole data value chain is based on a responsible
approach, enabling discriminatory biases to be identified and controlled to
drive inclusive growth and contribute towards a fair and just society.
• The G20 should collaborate with the OECD AI Policy Observatory to define
measures that ensure that the benefits of AI spread into countries and areas
of society that have been disadvantaged in terms of access.
Lay the Foundations for Smart Cities
Recommendation 3: The G20 should lay the foundations for smart cities to
thrive by supporting the building block s and fostering greater social
accep tance of smart citi es globally.
Policy Action 3.1: To support the key building blocks of smart cities, G20
members should support the definition and communication of what smart
cities represent, work towards standard technical requirements, and facilitate
cross-border data flow while respecting and promoting applicable legal
frameworks on data privacy and security.
• The G20 should support the definition and communication of what
represents smart cities and strengthen cooperation among all those
involved in the creation and running of smart cities and smart city elements,
such as smart buildings, on the basis of the G20 Global Smart Cities Alliance
policy framework and principles.
• The G20 should work towards the technical requirements that enable
innovation for smart cities.
• G20 members should define clear frameworks for the protection of data
privacy and data safety across nations so that the benefits of sharing data
among stakeholders of smart cities can be preserved whilst the risks of
privacy harms are assessed and mitigated in accordance with local legal
requirements.
• G20 members should drive the modernization of the smart city backbone
by strengthening top-level planning for an information technology
infrastructure, such as networks, computing power, storage, and data
platforms, and encourage the relevant stakeholders to share solutions and
best practices.
Policy Action 3.2: The G20 should work towards increasing the social
acceptance of smart cities by supporting public communication campaigns,
structured participatory processes, and bottom-up initiatives, promoting the
use of data to meet the population’s need for smart solutions, and fostering
the application of smart city technology in all relevant fields.
5• The G20 should support public communication campaigns to communicate
the benefits of smart cities.
• The G20 should support structured participatory processes, bottom-up
initiatives, and open source libraries that allow local citizens to participate in
the development of smart cities from scratch.
• G20 members should promote the use of data where necessary to meet the
population’s need for smart solutions while taking into account the existing
regulations governing data privacy, data protection, and the security of
individuals.
Policy Action 3.3: G20 members should support municipalities in rolling out
smart city elements by encouraging cooperation on a smaller scale,
supporting a national and global information and engagement platform for
municipalities, and engaging in private and public partnerships to facilitate
the development of smart cities.
• G20 members should support a national and global information and
engagement platform to inform municipalities on the different options for
financing and investments in smart city infrastructure both now and in the
future.
• G20 members should engage in public-private partnerships for necessary-
but-less-profitable deployments where solely private investments are not
sufficient.
Drive Digital Inclusion and Grow Digital Skills
Recommendation 4: The G20 should drive digital inclusion and grow digital
skill s by overco ming the digital sk ill s divide, supp orting and adva ncing
innovat ive methods for digital educat ion, and prov iding more digital job
oppo rtuniti es to women.
Policy Action 4.1: The G20 should overcome the digital skills divide by
supporting high quality educational programmes for all, fostering access to
the most affordable technology for all, promoting partnerships to create safe
digital environments, and accelerating the digitization of government
services including licensing, permitting, tax collection, and procurement.
• The G20 should support partnerships and platforms of high quality
educational programmes that teach individuals of all countries, regions,
genders, socioeconomic status, vulnerable groups, and ages how to utilize
digital services and especially how to protect themselves from
misinformation, online exploitation, and violent extremism.
• The G20 should promote multistakeholder partnerships to combat cyber
violence and create safe digital environments for all.
• G20 members should accelerate the digitization of government services to
increase public adoption and facilitate business operations, especially for
MSMEs, while ensuring that all stakeholders have the capabilities to use
these services.
6Policy Action 4.2: G20 members should introduce and advance innovative
methods for digital education by reforming education systems to offer future
work skills, encourage credentials and dual accreditations tailored to jobs, and
develop national digital education strategies to bridge the gap between job
market requirements and educational offers.
• The G20 should reform educational institutions on all levels (schools,
vocational training colleges, and universities) to better provide the skills for
the future of work (stronger emphasis on Computer Science and other
STEAM subjects) and teach students to use digital solutions, whilst paying
attention to the development of social-emotional as well as cognitive skills.
• The G20 should encourage the foundation of educational establishments,
such as vocational training colleges and private sector companies, in
particular MSMEs, to offer credentials that are tailored to specific digital jobs
and to foster the use of dual accreditation via academic qualifications and
industry certification.
• G20 members should develop a national digital education strategy that
employs a range of tools and approaches including upskilling and reskilling
on the job to bridge the gap between the skills the workforce has to offer
and the jobs available in the job market as well as to emphasize lifelong
learning.
Policy Action 4.3: The G20 should promote more digital job opportunities for
women by increasing awareness of how to reduce barriers, setting up
dedicated initiatives with the private sectors, and establishing empowerment
programmes to foster women’s leadership, knowledge, and skills in the
digital sector.
• Together with the private sector, the G20 should create awareness of how to
reduce barriers and close the wage gaps for women in global and national
tech and digital companies, especially in leadership positions.
• G20 members should set up dedicated initiatives together with the private
sector to support female entrepreneurship in the tech and digital sector.
7B20 SAUDI ARABIA
The Business Twenty (B20) is the official G20 dialogue with the business community. On 1 December 2019,
Saudi Arabia assumed the G20 and B20 Presidency and became the first country in the MENA (Middle East
and North Africa) region to host a G20 Summit. ‘Transforming for Inclusive Growth’ is the motto and
promise of B20 Saudi Arabia. To deliver on its promise, B20 Saudi Arabia engaged the local and global
business community through an action council, six taskforces, two cross-cutting themes and a special
initiative.
DIGITALIZATION TASKFORCE
Chair Nasser S. Al-Nasser
Group CEO, STC
Deputy Chair Abdullah Al-Kanhal
Senior VP Corporate Affairs, STC
Co-Chairs Börje Ekholm Dr. Guy Diedrich
CEO, Ericsson Group (Sweden) VP & Global Innovation Officer, Cisco
Cedrik Neike Systems (USA)
CEO Smart Infrastructure & Board Mats Granryd
Member, Siemens (Germany) Director General, GSMA (UK)
Diane Wang Wael El Kabbany
Founder & CEO, DHGate (China) MEA Enterprise Managing Partner,
Microsoft (UAE)
Knowledge Partners Boston Consulting Group (BCG)
Network Partners Business at OECD (Organisation for Economic Cooperation and Development)
Council of Saudi Chambers (CSC)
Global Business Coalition (GBC)
International Chamber of Commerce (ICC)
World Economic Forum (WEF)
Argentina 1 Saudi Arabia 32
China 10 South Africa 2
France 6 South Korea 1
1
76%
Germany 8 Turkey
Indonesia 1 United Kingdom 6
Italy 3 United States 15
Russia 5 European Union (EU)
Non-G20
10
4
24%
Total Members 105
GEOGRAPHIC REPRESENTATION GENDER REPRESENTATION
POLICY DEVELOPMENT PROCESS
Refined recommendations and deliverables
Defined Priority topics and Prepared preliminary Finalized
onboard TF members recommendations Developed policy recommendations to address policy paper
COVID-19
DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY
2019 2020 2020 2020 2020 2020 2020 2020
Inception
meeting
Survey Inception First Second Joint Taskforce Third Fourth Fifth
Launched Meeting Teleconference Teleconference Virtual Meeting Teleconference Teleconference Teleconference
Policy Development Process Completed
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