Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council

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Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering and
Commercial Infrastructure -
          Waste Services
                Monthly Review
               September 2020
Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                                   Monthly Review > September 2020

Contents
OVERVIEW ........................................................................................... 3
SAFETY ................................................................................................ 4
1.1       Safety Incidents and Lost Time Injuries ............................................................................ 4
1.2       Lost Time Injuries ................................................................................................................. 4
FINANCE .............................................................................................. 5
2.1       Community Service Obligations – Fee Waivers .............................................................. 5
2.2       Waste Financial Report ....................................................................................................... 6
2.3       Operating Result for Waste Fund....................................................................................... 6
CLIENT SERVICE .................................................................................. 7
3.1       Number of Bin Requests Actioned by Bin Contractors ................................................... 7
3.2       Dump Vouchers .................................................................................................................... 8
3.4       Community Engagement ...................................................................................................12
3.5       Facebook Feedback ...........................................................................................................12
ASSET MANAGEMENT ........................................................................ 13
4.1       Hogan’s Pocket Landfill Waste Disposal Tonnages .....................................................13
4.2       Hogan’s Pocket Biogas Plant ...........................................................................................14
4.3       Green Waste Management ...............................................................................................14
4.4       Material Recovery Facility Operations.............................................................................15
4.5       Resource Recovery Facility – Tonnages ........................................................................15
REGULATORY COMPLIANCE ............................................................... 16
5.1       Surface Water Discharge Management ..........................................................................16
5.2       Waste Facility Audits ..........................................................................................................16
5.3       Landfill Biogas Safety ........................................................................................................16
MANAGEMENT INITIATIVES ................................................................ 16
6.1       COVID-19 – Waste Services Status ................................................................................16
6.2       Current Waste Services Management Improvements ..................................................17

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Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                Monthly Review > September 2020

OVERVIEW

This report is for Waste Services activities for the reporting period of 1 - 30 September 2020.
Significant items in this period include:

       No Lost Time Injuries were recorded for the month of September 2020. One (1) incident
        was recorded with Council’s waste contractors and one (1) incident in relation to a
        member of the public.

       The Great Northern Clean Up, held on 12 & 13 September 2020, was an outstanding
        success despite COVID-19 directives restricting some elements.

       Monthly variances on waste disposal tonnages continue to occur at Hogan’s Pocket
        Landfill. September saw an increase in Construction and Demolition waste received.

       Season 20A of the waste vouchers ended on 30 September 2020 with a redemption rate
        of 24.4%. This correlates closely to similar redemption percentages over the last four (4)
        years.

       Waste Services has reviewed the Data Collection Process for missed bin services to
        improve data quality on service reliability.

       Waste Services is working on several concurrent strategic and operational projects.

       The first batch of biosolids/green waste compost was sent to market during the month
        after a 26-week processing period. This represent a great community and environmental
        outcome.

       During September 2020 cardboard/mixed paper and glass found markets. A large batch
        of approximately 1,000 tonnes of the previously stockpiled Recycled Crushed Glass
        (RCG) has been sold as coarse drainage sand, slightly skewing the above sales figures.
        The recycled market pricing continues to be subdued due to the volatility being
        experienced by industry.

Director Engineering & Commercial Infrastructure
                                                Page 3 of 17
Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                                          Monthly Review > September 2020

                                                                       SAFETY
1.1       Safety Incidents and Lost Time Injuries
Waste Services aspires to achieve zero harm with a stretch target of zero injuries. The following incident
graph details a summary of the Waste Services safety incident performance.

                                      8

                                      7

                                      6
                Number of Incidents

                                      5

                                      4

                                      3

                                      2

                                      1

                                      0

                                          Total Incidents     Lost Time Injuries   Total Recordable Injuries   All Injuries

September 2020 Summary:
The incidents listed below for September 2020 relate to Council's contractors.

  No of Incidents                                           Mechanism of injury                                Injury Type

            1                                 First Aid Injury                                      Laceration / Cut

            1                                 Member of Public Injury                               Bruise
                                                                                                    N/A (Unauthorised Entry to
            1                                 Near Miss
                                                                                                    Unattended Greenwaste Site)
            4                                 Asset Damage                                          N/A (Vehicle Damage)

1.2       Lost Time Injuries
Waste Services aspires to achieve zero Lost Time Injuries by improving safety performance and
developing a proactive safety culture while implementing the best practice of safety management across
the whole of Waste Services.

The table below shows the Lost Time Injuries over previous years.

                                                  2016‐17             2017‐18            2018‐19             2019‐20             2020‐21
       Department                              LTI Days Lost       LTI Days Lost      LTI Days Lost       LTI Days Lost       LTI Days Lost
      Waste Services                            0       0           0       0          0       0           0       0           0       0

                                                                         Page 4 of 17
Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                     Monthly Review > September 2020

                                               FINANCE
2.1      Community Service Obligations – Fee Waivers
Not for Profit Organisations – Total Waste Disposals

Expenditure for the Period:

Charity/Organisation                                Sep-20                YTD Expenditure 2020/2021       Budget for
                                                                                                           2020/2021
                                              Tonnage      $ (excl gst)   Tonnage       $ (excl gst)      $ (excl gst)
Adopt-a-Spot                                                                     0.00            $0.00            $80.00
Bolzys Go4 Services                                 0.18         $44.66          1.28         $303.46            $900.00
Com m unity Accom m odation & Support                                            0.00            $0.00            $80.00
Iona West Mens Shed                                                              0.00            $0.00            $80.00
Kidney Support Netw ork Inc                                                      0.00            $0.00             $0.00
Lifeline Mackay                                    17.06      $2,388.40         45.42        $6,372.08        $28,000.00
Mackay Coloured Co-op.                              1.36       $228.29           2.16         $382.51          $1,400.00
Mackay & District Spinal Injuries Assoc Inc                                      0.00            $0.00            $80.00
Mackay Regional Housing Com pany                                                 0.00            $0.00           $700.00
New Life Christian Church                           0.06         $13.64          0.38           $58.44           $700.00
RSL Pioneer -Fitzroy District                                                    0.00            $0.00           $550.00
Sarina Landcare Catchm ent Support                                               0.00            $0.00           $110.00
Society of St Vincent De Paul                       4.52       $632.80          20.42        $2,858.80        $11,500.00
St Vincent De Paul Society - Sarina                 3.34       $467.60           3.34         $467.60            $860.00
The Salvation Arm y                                 0.08         $17.38          5.78         $815.38         $10,000.00
The Sam aritan House                                                             0.00            $0.00           $110.00
TOTAL                                              26.60 $ 3,792.77             78.78      $11,258.27 $       55,150.00

September 2020 Summary:
Year to date expenditure for Not for Profit Organisations is reported on a calendar month basis. The graph
and the table above show the Charities' and Organisations' expenditure to 30 September 2020.

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Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                                                              Monthly Review > September 2020

                     2.2        Waste Financial Report
Financial Performance Report                                                                                               % YTD Variance of YTD Budget
                                                                        Commercial Infrastructure
Period Covered: 1 July 2020 to 30 September 2020                                                                           YTD Variance favourable of budget
                                                                                                                           YTD Variance unfavourable, between 0% and 5% of YTD Budget
                                                                                                                           YTD Variance unfavourable, more than 5% of YTD Budget
                                                    Revised         YTD           YTD           YTD              YTD
                                                    Budget         Budget        Actual       Variance         % Spent

Waste Fund
6.01 - Commercial Infrastructure Management          9,616,222     2,619,833     2,609,555          (10,277)        100%    Depreciation Under budget by $20,000 and Finance costs
                                                                                                                            over budget by $12,500.
6.05 - Waste Services                              (11,078,343)   (8,800,537)   (8,963,868)     (163,330)           102%    Revenue under Budget by $56,000 mainly due to Gate
                                                                                                                            Fees and Waste levy collected. Expenses under Budget
                                                                                                                            by $219,000 mainly by due to Material & Services

6.07 - Water Treatment                                  96,802        28,842        30,855            2,013         107%

Total Waste Fund                                    (1,365,319)   (6,151,862)   (6,323,457)     (171,595)           103%

Operating (surplus) / deficit                       (1,365,319)   (6,151,862)   (6,323,457)     (171,595)           103%

                     2.3        Operating Result for Waste Fund

                                                                  Operating (surplus) / deficit
                -

 (2,000,000)

 (4,000,000)

 (6,000,000)

 (8,000,000)

(10,000,000)

(12,000,000)

                                                                            YTD Budget                 YTD Actual

                                                                                      Page 6 of 17
Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                                                           Monthly Review > September 2020

                                                                           CLIENT SERVICE
3.1                                           Number of Bin Requests Actioned by Bin Contractors
The following graph shows the number of bin requests actioned by Bin Contractors for September 2020.

                                     500                              463

                                     450

                                     400
  No. of Customer Service Requests

                                                                              356                       360
                                     350                                              323
                                                299
                                     300
                                                                                                                259
                                                                                      235                                         233   229   232
                                     250                       224                                                       219
                                                                      200
                                                        186                                             185
                                     200                                      168
                                                                                                                139               147
                                                135                                                                      129
                                     150                                                                                                      127
                                                        99     109
                                                                                                                                        94
                                     100
                                                        34     38                                       46                         38   50    49
                                         50     30                    25      34                                28        34       60
                                                                                      18           50
                                                                      42                                        46                      53    41
                                                32     29      21                    35                                  34
                                         0                                    23

                                                                            New           Repair              Replaced         Missed

September 2020 Summary:
The statistics for September 2020 are as follows:
                                             49 new bins - annual median of 38
                                             127 repairs - annual median of 144
                                             232 replaced bins - annual median of 279
                                             41 missed bins by contractor - annual median of 35

Approximately 240,000 bins were collected this month, of which 41 bins were recorded as missed. This
number is higher than the annual median of 35 missed bins. 41 missed bins as a percentage of the total
number of bins collected is 0.017%.

A review process has identified Missed Services as slightly under reported as a single report may include
other properties similarly affected. Waste Services met with the contractor to discuss improvements to
reliability. The contractor has identified an additional step in their end of day process enabling drivers to
maximise the existing technology in the collection trucks. The contractor has subsequently commenced
training that incorporates additional checks to reduce the number of missed bins. The end of month Data
Collection Process will now capture the additional bins that are emptied based on that single report with
Waste Services verifying the data separately for quality purposes.

                                                                                    Page 7 of 17
Engineering and Commercial Infrastructure - Waste Services - Monthly Review September 2020 - Mackay Regional Council
Engineering & Commercial Infrastructure
                                                                             Monthly Review > September 2020

3.2                                   Dump Vouchers

                                                      No Vouchers issued             No Vouchers used             %
15' (valid to 31 March 2015)                                               145,344                      34,745        23.9%
15A (valid to 30 Sept 2015)                                                146,313                      32,736        22.4%
15B (valid to 31 March 2016)                                               146,790                      38,245        26.1%
16A (valid to 30 Sept 2016)                                                147,456                      36,797        25.0%
16B (valid to 31 March 2017)                                               147,411                      42,100        28.6%
17A (valid to 30 September 2017)                                           147,411                      35,725        24.2%
17B (valid to 31 March 2018)                                               147,555                      40,221        27.3%
18A (valid to 30 September 2018)                                           147,693                      35,622        24.1%
18B (valid to 31 March 2019)                                               147,984                      42,754        28.9%
19A (valid to 30 September 2019)                                           148,416                      36,112        24.3%
19B (valid to 31 March 2020)                                               148,647                      44,986        30.3%
20A (valid to 30 September 2020)                                           148,905                      36,291        24.4%
20B (valid to 31 March 2021)                                               149,175                         958         0.6%

Total number and $ value of vouchers presented to date:
2014/2015 Financial Year (to 30.06.2015)                                               58,276                    $419,227
2015/2016 Financial Year (to 30.06.2016)                                               75,459                    $553,204
2016/2017 Financial Year (to 30.06.2017)                                               76,790                    $542,853
2017/2018 Financial Year (to 30.06.2018)                                               72,685                    $558,552
2018/2019 Financial Year (to 30.06.2019)                                               77,218                    $639,860
2019/2020 Financial Year (to 30.06.2020)                                               85,258                    $643,421
2020/2021 Financial Year (to 30.06.2021)                                               19,384                    $142,718

                                      14000
      Vouchers Presented for Period

                                      12000

                                      10000

                                       8000

                                       6000

                                       4000

                                       2000

                                          0

                                                        Green Waste   General Waste

September 2020 Summary:
The number of vouchers presented during September 2020 is comparable to the number presented in
the same period last year.

The end of the season 20A occurred on 30 September with a 24.4% redemption rate. This is
comparable to other “A” seasons that end in September each year. The “A” season has dryer weather
and an average redemption rate of 24.1%. Conversely, the “B” season normally has a higher average
redemption rate of 27.5%, reflecting the seasonal change to wetter weather and also a higher number of
public holidays.
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Engineering & Commercial Infrastructure
                                                                Monthly Review > September 2020

3.3        Education

3.31       Material Recovery Facility (MRF) Tours:

          Council’s Chief Operating Officer Water & Waste Services, Cameron Jessup, undertook a
           familiarisation tour of the MRF
          Due to COVID-19 all group tours of the MRF continue to be suspended

3.32       Education Programs Given Out in the Community:

          Worm Farming Education given at Whitsunday Anglican School - Kindergarten
          Waste Management Education given at Fitzgerald State School - Year 4
          Waste Management Education given at Walkerston State School - Year 4

3.33        Waste Education Trailer Visits:

          Visited Koumala State School with the Waste Education Trailer and gave Recycling and Worm
           Farming Demonstrations to Year 3 students
          Visited Whitsunday Anglican School with the Waste Education Trailer and gave Recycling and
           Worm Farming Demonstrations to Year 1 students
-

3.34       Events

Great Northern Clean Up (GNCU) 2020 Report

Overview:

The weekend of 12 & 13 September 2020 was selected for the 2020 Great Northern Clean Up (GNCU)
in the Mackay Region.

Registrations:

There was a reduction in Mackay Regional Council site registrations in 2020 due to the COVID-19
restrictions.

Mackay Regional Council coordinated and registered the following seven sites:

               Site                             Organisation/Residents

    Bakers Creek (behind BMX)                       Walkerston BMX

          Bucasia Beach                                Residents

           Eimeo Beach                                 Residents

          Grasstree Beach                       Mackay Land Rover Club

     Northwall Beach/Harbour                    Mackay Surf Riders Club

          Riverside Drive                     Pioneer Catchment & Landcare

           Sarina Beach                             Sarina Landcare

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Engineering & Commercial Infrastructure
                                                                     Monthly Review > September 2020

Volunteers:

Eighty-five (85) volunteers participated at Council’s Great Northern Clean Up sites across our region.
Volunteer numbers were less than half of last year due to the COVID-19 restrictions.

Promotion:

Promotion was also limited due to COVID-19 restrictions. Mackay Regional Council did not advertise to
the wider community this year. Promotion was encouraged by groups and individuals responsible for sites
and management of volunteer numbers.

Distribution Kits and Material:

Clean Up Australia provided a basic kit of support material to each community registered site. This
included bags, gloves, a sharps container, tongs, safety vest, hand sanitiser and paperwork. The clean-
up kits were distributed directly to the site supervisors who were given a briefing about their responsibilities
on the day.

Waste Collected:

Mackay Regional Council provided seven skip bins for collection of waste at sites. A total of 2.68 tonnes
of waste collected by volunteers was removed in skips and sent to landfill. Seventy-five (75) tyres, four
(4) oil drums, a large quantity of steel and a lawn mower were separately removed from sites for reuse or
recycling.

Other items collected included household goods, grass blowers, cardboard, Styrofoam, tarpaulins,
building waste and an array of food and beverage containers.

Site Feedback:

Bakers Creek

Walkerston BMX members identified Bakers Creek behind the BMX Club as an area needing a clean-up.
This Club participated in the Great Northern Clean Up for the first time this year. They put in an enormous
effort filling a 6-metre skip with rubbish that weighed in at 0.88 tonnes. Waste Services staff members,
Robyn Billings and Brett White, assisted with the removal of 55 tyres found at the Bakers Creek site. The
Club also organised a big clean-up of steel at the Club and arranged separate collection by a steel
recycler.

                                   Photo: Robyn Billings and Brett White
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Engineering & Commercial Infrastructure
                                                                       Monthly Review > September 2020

Grasstree Beach

The Mackay Land Rover Club put in a massive effort filling a 6-metre skip bin with 1.4 tonnes of rubbish
from the Grasstree Beach area. Fifteen (15) tyres were also found at this site and four (4) oil drums.

                 Photo: Mackay Land Rover Club Volunteers: Left to right – Bill Joyce, Karen Noble,
                 Bruce Noble, Nev Ross, Helen Joyce, Cooper Sander, Glenn Barker and Jai Sander.
                 (Missing from photo – Aidan Cameron, Christie Fay and Sarah Lethbridge)

Riverside Drive

The Pioneer Catchment & Landcare Group supervised this site for Council. This site was broken into two
(2) zones with a 3-metre skip bin provided for each zone. Traditionally this site attracts the most volunteer
numbers in our region. In 2019, fifty-two (52) volunteers cleaned up Riverside Drive. This year thirteen
(13) volunteers attended this site. A fantastic effort was achieved by this small team who removed 0.54
tonnes of waste from this illegal dumping hotspot. Cr Laurence Bonaventura assisted with his flatbed truck
which made hauling rubbish to the skips easy.

                 Zone A: Photo: Left to right: Robyn Billings, Mark Casey, Tom Crow, Raawi Tebao
                 and Cr Laurence Bonaventura

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Engineering & Commercial Infrastructure
                                                                                             Monthly Review > September 2020

3.4                                      Community Engagement
Waste Services' engagement with the community on the services provided is monitored. The following
chart shows the number of media releases, media updates and the number of people that were reached
by the media releases on Facebook.

                                     5                                                                               45,000
                                                                                                                     40,000

                                                                                                                              Reach on Facebook (People)
   No. of Media Releases / Updates

                                     4                                                                               35,000
                                                                                                                     30,000
                                     3
                                                                                                                     25,000
                                                                                                                     20,000
                                     2
                                                                                                                     15,000

                                     1                                                                               10,000
                                                                                                                     5,000
                                     0                                                                               0

                                            Media Releases            Media Updates            Facebook People Reached

September 2020 Summary:
                                                Media Releases                                        Media Updates
                                     New stickers help residents recycle right          General waste truck to be used for recycling
                                                                                                          service
                                     Recycled glass road project a success

3.5                                      Facebook Feedback
The following chart shows the number of likes and positive comments, the number of neutral comments
and the number of negative comments received on Facebook from Media Releases and Media updates
for Waste Services.

                                     160
                                     140
  Facebook Feedback

                                     120
                                     100
                                      80
                                      60
                                      40
                                      20
                                       0

                                                                  Likes   Neutral   Negative

                                                                             Page 12 of 17
Engineering & Commercial Infrastructure
                                                                            Monthly Review > September 2020

September 2020 Summary:

                                                      Facebook Likes
 18 – For post “Don’t let your vouchers go to waste”                  56 – For post “Great Northern Clean Up”

                                                     Negative Comments
 It would be great if dump vouchers were actually
 posted to property addresses.

                                     ASSET MANAGEMENT
4.1           Hogan’s Pocket Landfill Waste Disposal Tonnages
The following chart represents the tonnes disposed of at Hogan's Pocket Landfill for the period reported
by waste category. The chart now shows the difference between the major waste streams of Commercial
and Industrial Waste, Construction and Demolition Waste, Municipal Solid Waste, and Regulated Waste.
Tracking and reporting the individual waste streams will assist Council to assess trends from the various
sources.

The chart currently shows the continued variability in waste across the region.

           9000

           8000

           7000

           6000
  Tonnes

           5000

           4000

           3000

           2000

           1000

              0

                                                                  Month

                           Commercial & Industrial      Construction & Demolition   Limited Regulated Waste
                           Municipal Solid Waste        Disposal Tonnages

September 2020 Summary:

The chart above shows the total waste range received at Hogan’s Pocket for the past 2 years varies
between 6,000 and 8,000 tonnes each month. In the month of September 2020, the total tonnes received
at Hogan’s Pocket Landfill is at the upper end of the range at 7,733 tonnes.

This change has been driven by an increase in Construction and Demolition Waste, to offset a slight
reduction in Commercial and Industrial Waste. At present, the main component of Commercial and
Demolition Waste is contaminated soil which reflects the higher level of development occurring within the
region.
                                                        Page 13 of 17
Engineering & Commercial Infrastructure
                                                                                Monthly Review > September 2020

Hogan’s Pocket Biogas Plant

                        3500

                        3000

                        2500

                        2000
           Tonnes CO2

                        1500

                        1000

                         500

                           0

                                         2017/2018       2018/2019       2019/2020      2020/2021

September 2020 Summary:

September 2020 data is real time data for the month and is reflected in the graph.

The Hogan’s Pocket Biogas Plant continued to perform during September 2020 without incident, flaring
2,654.23 tonnes of CO2-e (312,999 cubic metres) for the period which is within the expected range.

4.2                     Green Waste Management
The following graph illustrates the tonnage rates for green waste received and processed for 2018/2019,
2019/2020 and 2020/2021.

           1800

           1600

           1400

           1200
  Tonnes

           1000

            800

            600

            400

            200

                    0

                                                                 Month

                                           Greenwaste Received       Greenwaste Processed

September 2020 Summary:

During the month of September 2020, 691 tonnes of green waste was received in comparison to 606
tonnes received during August 2020. The first batch of biosolids/green waste compost was sent to market
during the month after a 26-week processing period.
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Engineering & Commercial Infrastructure
                                                                          Monthly Review > September 2020

4.3       Material Recovery Facility Operations
The following graph shows tonnages of materials processed at the Materials Recovery Facility (MRF).

                   2250

                   2000

                   1750

                   1500

                   1250
      Tonnes

                   1000

                    750

                    500

                    250

                      0
                                                   Month
                             Inbound tonnages      Product to Market        Waste to landfill

September 2020 Summary:
Council’s contractor continues to work to locate new markets for the cleaner recycling product being
produced. During September 2020 cardboard/mixed paper and glass found markets. A large batch of
approximately 1,000 tonnes of the previously stockpiled Recycled Crushed Glass (RCG) has been sold
as coarse drainage sand, slightly skewing the above sales figures. The recycled market pricing continues
to be subdued due to the volatility being experienced by industry.

4.4       Resource Recovery Facility – Tonnages
The below graph shows the total tonnages sold at the Resource Recovery Facility by Incredable from
July 2019, and the residual that was sent to landfill.
       400

       350

       300

       250

       200

       150

       100

          50

               0

                                       Total Tonnages Sold       Residual

                                                  Page 15 of 17
Engineering & Commercial Infrastructure
                                                                Monthly Review > September 2020

September 2020 Summary:
Tonnes of material diverted from landfill in September 2020 are slightly higher than the August 2020
figure.
It is believed that the high tonnages received during May 2020, may have resulted from the COVID-19
restrictions and residents spending more time at home. Consequently, the clean-ups at residential
properties appear to have peaked during that period and subsequent tonnes received have declined.
With the school holidays occurring in September 2020 there was a slight increase in tonnages sold
compared with August 2020 figures.

                          REGULATORY COMPLIANCE
5.1       Surface Water Discharge Management
There were no stormwater releases at Hogan’s Pocket Landfill during the reporting period.

5.2       Waste Facility Audits

  Inspection        Number           %
                                               Completed/      Risk             Comments
  Frequency         required      Complete     Carryover

      Bi-Monthly        17         100%             0

All audits were completed in a timely manner.

5.3       Landfill Biogas Safety
As previously reported, Resources Safety & Health Queensland undertook a recent Audit of the Safety
Management System and provided feedback in July 2020 on improvements to be incorporated into the
Safety Management System, for the Council operated Landfill Biogas System.

Waste Services completed and submitted an Action Plan to address these improvements in August 2020.
Several Workshops have been completed this month and progress has been made with the committed
improvements outlined in the submitted Action Plan.

                             MANAGEMENT INITIATIVES
6.1       COVID-19 – Waste Services Status
Waste Services continues to implement relevant parts of its Business Continuity Plan and has continued
to apply all Council, State and Australian Government directives where necessary.

In terms of operations:

              All sites and services are open as per normal operations; and
              Collection services currently operate as per normal operations

As the current situation evolves, Waste Services will continuously monitor any impacts and, with approval,
modify and respond in accordance with the local circumstances.
                                               Page 16 of 17
Engineering & Commercial Infrastructure
                                                              Monthly Review > September 2020

6.2       Current Waste Services Management Improvements
Waste Services has been working on several initiatives this month, with the ongoing commitment to
improve the Waste Services business. Some of the business improvements that are currently being
actioned include:

         Waste Management Strategy Review:
              o Workshops with the Waste Services Team have commenced with a focus on potential
                  strategy structure and initial options identification for future options analysis
              o Next phase will be Consultant procurement with concurrent work with the Waste Services
                  Team on options identification
         Capital Project – Stormwater Network Improvements Project at Hogan’s Pocket Landfill
              o Currently in Design Phase
         Capital Project – Batter Chutes Replacement Hogan’s Pocket Landfill
              o Design Completed
         Operational Project - Asset Management Project
              o Data Structure Developed
         Operational Project - Closed Landfill Review
              o Initial Site Review Completed
              o Procurement of a Consultant to be engaged to manage the Audit process has
                  commenced
         Closed Landfill Bores Review commenced with data collation
         Polystyrene Recycling Viability Initial Assessment is underway
         Waste Services' participation in the Business Process Management Project has commenced; i.e.
          Council’s Corporate approach for process review. The Team has undertaken initial training.

                                             Page 17 of 17
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