ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA

 
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
ESSENTIAL
STUDENT GUIDE
FOR STUDENTS AT CQUNIVERSITY AUSTRALIA

This guide is designed to complement information on the official CQUni website and Student
Portal pages. Students can refer back to this guide throughout their course. Please note that
information contained in the Essential Student Guide primarily pertains to CQUniversity
degree-level, domestic students. Last updated on 12 January 2018.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
CONTENTS
CONTENTS
03 WELCOME
04 TERMINOLOGY AND KEY DATES
04 	1 WELCOME
       COURSE      TO CQUNIVERSITY AUSTRALIA
04 	 UNIT
04 	2 TERMINOLOGY
       PRE-REQUISITE UNITAND KEY DATES
        » Understanding
04 	 »CO-REQUISITE    UNITcourses and units
        » Census
04 	 »UNIT        date
            COORDINATOR
04 	 UNIT PROFILE
04 	3 GETTING    STARTED
       RESIDENTIAL   SCHOOL
        » Enrolment
04 	 »CENSUS   DATE Made Easy
        » Orientation Online
04 	 »CERTIFICATION     OF GRADES
        » Student ID card
05 »»GETTING
        » Timetables
                      STARTED
05 	 ENROLMENT MADE EASY
      »» Textbooks
05 	 ORIENTATION ONLINE
      »» CQUni Handbook
05 	 STUDENT ID CARD
      »» Course Planners
05 	 TIMETABLES
      »   Unit Profiles
05 	 TEXTBOOKS
05 	4 STUDENT    SYSTEMS EXPLAINED
       CQUNI HANDBOOK
05 	 »COURSE
       » MyCQU PLANNERS
05 	 »UNIT  PROFILE
       » Moodle
06 »STUDENT
       » MyCentre SYSTEMS EXPLAINED
06 	    MYCENTRE
 5
06 
       CONNECT
        MYCQU
                 WITH CQUNI
06 	     » Facebook
       »MOODLE
       »   UCROO
07 »CONNECT
         » Your studentWITH      CQUNI
                        email account
07 	 »UCROO
         » Student Broadcast newsletter
07 	 FACEBOOK
07 	6 -7  STUDENT SUPPORT SERVICES
        #HOW2UNI
07 	 EMAIL
       »» Student Advice Team
07 	 STUDENT BROADCAST
       »» Counselling and Wellbeing
08 »STUDENT
         » CQUni CareersSUPPORT SERVICES
         » Student
08 	 »STUDENT       Mentors
                 ADVICE   TEAM
         » CQUniCOUNSELLING
08 	 »STUDENT     Library        AND WELLBEING TEAM
         » Academic
08 	 »CQUNI   CAREERS Learning Centre
         » Student
09 	 »STUDENT       Residences
                 MENTORS
         » Get Optimistic About Learning
09 	 »LIBRARY
         » The Desk
09 	 »ACADEMIC     LEARNING CENTRE
         » Student
09 	 »STUDENT       Leadership Program
                 RESIDENCES
         » IndigenousENGAGEMENT
09 	 »INDIGENOUS       Engagement
09 	 GET OPTIMISTIC ABOUT LEARNING
09 	8 STUDENT
        THE DESK REPRESENTATIVE COUNCIL
         » Clubs LEADERSHIP
09 	 »STUDENT    and Societies
       »» Student Advocacy
10 »STUDENT
         » Uni Sport
                        REPRESENTATIVE COUNCIL
10 	 CLUBS AND SOCIETIES
10 	9 FEES   ANDADVOCACY
        STUDENT    FINANCES
10 	 »UNI  SPORT
         » Commonwealth     supported students
11 »FEES AND FINANCES
    » HECS-HELP
       » Student ServicesSUPPORTED
11 	 »COMMONWEALTH        and Amenities Fee
                                     STUDENTS
       » FEE-HELP
11 	 »HECS-HELP
       » Scholarships
11 	 »STUDENT  SERVICES AND AMENITIES FEE
11 	 FEE-HELP
11 	10 SCHOLARSHIPS
       POLICIES AND PROCEDURES
12
 11 STUDENT
    SAFETY AND GUIDES,
               SECURITY POLICIES, AND PROCEDURES
12 	  »POLICIES AND PROCEDURES
        » SafeZone
12 	   GUIDES
      »» On-Campus Security
13 »SAFETY         AND
        » Staying safe       SECURITY
                        on the internet
        » Wireless Network Access
13 	 »SAFEZONE
13 	 CONTACTING SECURITY
13 	12 ONLINE
       GRADUATION
              SECURITYAND BEYOND
13 	 »WIRELESS   NETWORK
       » Registering          ACCESS (EDUROAM)
                       for graduation
      »»  Becoming
14 GRADUATION AND    a  CQUni  alumni BEYOND
14 GRADUATION EVALUATION PERIOD (GEP)
14 	 GRADUATION REGISTRATION
14 	 BECOMING AN ALUMNI
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
03

WELCOME

                                                                                                                        WELCOME TO CQUNIVERSITY AUSTRALIA
CQUniversity Australia has been on a phenomenal trajectory since 2009. A focus on excellence, engagement
and equity has led to remarkable growth in student numbers, new courses, new campuses, infrastructure,
research impact and reputation has seen the University emerge as one of Australia’s truly great Universities.

Originally founded in Rockhampton in 1967 as the Queensland Institute of Technology (QIT) Capricornia, it was
awarded full university status in 1992, and now has more than 30,000 students spread across 25 campuses and
locations Australia-wide.

In 2014 the University merged with CQ TAFE, bringing together more than 175 years combined experience in the
delivery of education and training, and establishing Queensland’s first dual sector, comprehensive university.

CQUniversity is proud to have the highest ratio of students from low socio-economic, mature age, Aboriginal and
Torres Strait Islander, and first-in-family backgrounds. The University defines itself by who it embraces rather than
who it excludes, and because of this is widely recognised as Australia’s most inclusive university.

CQUniversity’s unique vision, diversity, outreach, engagement, research, learning and teaching, and
inclusiveness have led to it being recognised within the top 500 universities in the World, and among the top 150
university under 50 years old by the prestigious Times Higher Education World University Rankings.

      This guide contains the essential information you need to know about studying at CQUniversity. Keep an
      eye out for this information symbol, which indicates where you can find links to our instruction sheets.

We wish you all the very best for your studies, and look forward to supporting you along the way.

Kind regards,

Student Communications
CQUniversity Australia
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
04

                            TERMINOLOGY AND
TERMINOLOGY AND KEY DATES

                            KEY DATES
                            Below are some of the common terms you may encounter during your time
                            at CQUniversity. For more information, you can also refer to the CQUniversity
                            Glossary at www.cqu.edu.au/glossary.
                            COURSE                                                  RESIDENTIAL SCHOOL

                            The combination of units that contribute towards        This is an intensive block of classes allowing
                            either a CQUniversity award qualification or            students to obtain knowledge and/or practical
                            non-award study.                                        hands-on experience and to network with lecturers,
                                                                                    other students and, in some cases, industry
                                                                                    specialists. Residential schools may be compulsory
                            UNIT                                                    or recommended, can vary in duration, and are
                                                                                    conducted at a CQUniversity-nominated location.
                            A unit is a single learning component or subject of
                            study that contributes towards the completion of a      CENSUS DATE
                            course.

                                                                                    Census date is the last day to:
                            PRE-REQUISITE UNIT                                      »» Withdraw from units without penalty.
                                                                                    »» Submit a Request for Commonwealth support
                            A unit in which a student must be deemed                   and HECS-HELP form.
                            competent or have achieved a passing grade that         »» Submit a Request for FEE-HELP or SA-HELP
                            satisfies the requirements for a specified                 Assistance form.
                            subsequent unit.                                        »» Cancel your course without penalty.
                                                                                    »» Apply for a leave of absence.
                            CO-REQUISITE UNIT                                       »» Change your citizenship status.
                                                                                    »» Provide your Tax File Number.
                                                                                    »» Make an upfront payment
                            A unit that must be studied concurrently with
                            another specified unit unless a passing grade for       The following Census dates apply in each term for
                            either unit has been obtained.                          2018:

                            UNIT COORDINATOR                                        Term 1 - 27 March | Term 2 - 31 July | Term 3 - 27
                                                                                    November
                            A staff member who is responsible for overseeing
                            the delivery and administration of a CQUniversity
                            academic unit.

                            This ranges from pre-term planning to ensure that
                            lecturers and tutors teach and assess units to a high
                            and consistent quality and standard, regardless of
                            location.

                            UNIT PROFILE

                            A document prepared by the Unit Coordinator that
                            provides details of the unit, including a study
                            schedule showing the topics to be covered, the          CERTIFICATION OF GRADES
                            learning outcomes, resources required, and details
                            of the delivery mode, structure of assessment,          The date when official higher education grades are
                            assessment tasks and due dates for submission,          released to students.
                            and assessment criteria.                                To look up other the key dates for each term, visit
                                                                                    www.handbook.cqu.edu.au/KeyDates/index.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
05

GETTING STARTED

                                                                                                                    GETTING STARTED
ENROLMENT MADE EASY                                      TIMETABLES

If you haven’t already done so, you should be            The DRAFT class timetable is published four weeks
preparing to enrol in your units for the upcoming        prior to the commencement of each term, and the
term by visiting the Enrolment Made Easy website.        OFFICIAL class timetable is published two weeks
This is the website provided on your offer letter.       prior. See the MyCQU All Class Timetables
www.cqu.edu.au/enrolment.                                Instruction Sheet for help accessing your
                                                         timetable.
Enrolment Made Easy is the first step in your
student journey and contains information on:
»» accepting your offer,                                 TEXTBOOKS
»» planning your course,
»» enrolling in units,                                   You can purchase your textbooks via the
»» understanding your fees,                              CQUniversity Bookshop website at
»» and accessing Orientation Online.                     www.bookshop.cqu.edu.au, or through an
                                                         external provider. Please ensure you order the
                                                         correct edition if ordering externally. You should
ORIENTATION ONLINE                                       purchase (or order) your unit resources at least two
                                                         weeks prior to term commencing.
Orientation Online is designed to provide you with
the information you need to become a successful          CQUNI HANDBOOK
student at CQUniversity. Take an online lesson on
what to expect when term begins, fill out your Start
of Term Checklist and Weekly Planner, and watch our      The CQUni Handbook is the virtual home of all
videos on staying motivated and managing your time       course and unit information at CQUniversity. It’s also
efficiently. From Orientation Online you will find all   a useful source of information relating to key dates,
the information you need to:                             residential schools, timetables and more. You can
                                                         quickly locate information from the global search
»»   use key student systems such as MyCQU,              function, and plan for each term using the ‘Plan My
     MyCentre and Moodle,                                Study’ feature. Visit www.cqu.edu.au/handbook to
»»   attend on-campus Orientation,                       start planning for your course.
»»   view class timetables and create your own
     personal study schedule,                            COURSE PLANNERS
»»   order your textbooks online or on-campus,
»»   apply for your Student ID card,                     Your course planner details the units we
»»   apply for a scholarship,                            recommend you enrol in. Print or save your planner
»»   access first year support such as the Student       as a guide to help you enrol in units with MyCentre.
     Mentor program,                                     The complete structure of your course can be found
»»   and connect with CQUniversity.                      in the CQUniHandbook.

STUDENT ID CARD                                          UNIT PROFILE

You must accept your offer and enrol in units before     For each unit, you will have a unit profile. It is
applying for your Student ID card. Your card will        important for you to download and print your unit
be valid for three years and must be presented on        profile for each unit you are enrolled in. Profiles will
request when sitting examinations or when using          be available three weeks before the commencement
campus facilities, including the Library.                of each term. To download unit profiles, visit
                                                         https://my-courses.cqu.edu.au/pub/profiles/
Visit the Student ID Card Explained Information          search.
Sheet for more details on how to apply for a student
ID card.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
06

                            STUDENT SYSTEMS EXPLAINED
STUDENT SYSTEMS EXPLAINED

                            While studying with us at CQUniversity, there are         MOODLE
                            three online services that you need to become
                            familiar with. These are:
                                                                                      CQUniversity’s online units are accessed from
                            »» MyCentre
                                                                                      the online learning system called Moodle. All units
                            »» MyCQU
                                                                                      for both on-campus and distance modes will have a
                            »» Moodle
                                                                                      Moodle site. Moodle can be accessed at
                            These three online services are where you will
                                                                                      moodle.cqu.edu.au.
                            perform the majority of your student transactions as
                                                                                      Moodle courses will be available two weeks prior to
                            well as online study. Below is a brief description of
                                                                                      the commencement of each term.
                            each of the online services you have access to.
                                                                                      Within each unit you will have access to
                            MYCENTRE                                                  some of the following information about:
                                                                                      »» Electronic assignment submission.
                            MyCentre is our enrolment management system.              »» Unit profile.
                            The system is user friendly, mobile responsive and        »» Study schedule.
                            has been designed to meet the evolving needs of           »» Study guide (if applicable).
                            our students.                                             »» Unit forums (if applicable).
                                                                                      »» Lecturer information.
                            In MyCentre, you are able to (but not limited to):        »» Announcements from the lecturers.
                            »» Select a major.                                        »» Assessment information.
                            »» Plan and enrol in units.
                            »» Complete and submit commonwealth                       For full instructions on how to navigate Moodle, and
                                assistance forms online.                              customise how you receive your email digests,
                            »» Generate an enrolment advice.                          please visit the Student Guide to Moodle which is
                            »» Make a payment.                                        located at www.cqu.edu.au/studentguides.
                            »» Edit contact details.
                            »» Access financial notices.
                                                                                        HELP AND TECHNICAL ASSISTANCE
                            To login to MyCentre, visit
                            http://mycentre.cqu.edu.au. For further                     If you require assistance using CQUniversity
                            information on MyCentre you can download all the            systems you can contact us at:
                            instruction and information sheets at
                            www.cqu.edu.au/studentguides.                               Call 13 27 86
                                                                                        Web contactus.cqu.edu.au
                            MYCQU
                                                                                        For technical advice for all systems, e.g.
                                                                                        password or browser issues, please contact
                            All students have access to a personal MyCQU
                                                                                        the IT Helpdesk:
                            Student Portal. To access MyCQU visit
                            my.cqu.edu.au.
                                                                                        Call 1300 666 620
                                                                                        Email tasac@cqu.edu.au.
                            We strongly recommend that you visit MyCQU
                            within the first few days of your enrolment.

                            MyCQU provides you with access to (but not limited
                            to):
                            »» My email
                            »» My units
                            »» Useful links and apps

                            From your MyCQU Student Portal, students can also
                            access all non-course or unit specific information, for
                            example information associated with enrolment
                            management, services and support, student
                            finances, events and important announcements.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
07

CONNECT WITH CQUNI

                                                                                                             CONNECT WITH CQUNI
As a university student, you are undertaking a        EMAIL
uniquely challenging and rewarding experience. You
will be required to motive yourself, meet deadlines   Once you become a CQUniversity student, you will
and seek help when you need it. Connecting with       receive your own CQUniversity email address and
our CQUni community will ensure you don’t feel        account. As a general rule we suggest checking your
alone. Check your email, read our #How2Uni blog,      student email at least once a week as some
and connect with us on social media, including our    communications may be time critical. We will also
digital campus, Ucroo.                                send you information about official initiatives like
                                                      Global Voices, any changes to your course, and
                                                      emergency notifications.
         UCROO                                        Your email is our official method of communicating
                                                      with you and the university has the right to send
                                                      communications to students via email and the
Ucroo (pronounced ‘you-crew’) is CQUni’s digital
                                                      right to expect that those communications will be
campus for CQUni students and staff.
                                                      received and read in a timely manner.
Sign up for study groups, keep up with local events
                                                      For more information about your student email
and activities, network with other students and
                                                      account, please see the Student Email Policy located
support staff, and visit the online Marketplace for
                                                      in the Policy Portal at policy.cqu.edu.au.
secondhand textbook and study supplies.

Visit https://cquniversity.ucroo.com.au. For
guidance navigating the network, check out the          DID YOU KNOW?
Ucroo Student Guide.
                                                        Although it is compulsory to receive official
                                                        communications from CQUniversity, you do
                                                        have the option to unsubscribe from receiving
         FACEBOOK                                       social emails. Theses emails will include
                                                        campus life events, activities, workshops, and
                                                        other non official promotions and initiatives.
Visit www.facebook.com/CQUniStudents and like
our page to receive the latest news, events and         To unsubscribe from receiving social emails,
information from around CQUniversity direct to your     refer to our Social Mailing Lists Instruction
Facebook feed each day.                                 Sheet.

#HOW2UNI
To help you survive your first term as a university
student, we share our own experiences in the
 #How2Uni blog. Each post covers a different topic
from the start of your journey right through to the
end of your first term with handy hints, tips and
tricks, and a few funny memes thrown in the mix.

If you have any hints and tips of your own, jump
onto (and follow) the #How2Uni page on Ucroo and
share these with your fellow students.

                                                      STUDENT BROADCAST

                                                      The Student Broadcast is a weekly
                                                      newsletter containing reminders about important
                                                      dates and what they mean, promotion of CQUni
                                                      support services, announcements, opportunities and
                                                      offers such as scholarships and work placements.

                                                      This newsletter is emailed to your student email
                                                      account. It is important that you check the Student
                                                      Broadcast each week for any information that might
                                                      be relevant to you.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
08

                           STUDENT SUPPORT SERVICES
STUDENT SUPPORT SERVICES

                           Regardless of whether you study on-campus or            SCHOLARSHIPS
                           online, you have access to many resources and           All students are encouraged to apply for
                           support services. Resources and teaching facilities     scholarships to help support them in their studies.
                           on each location will vary. The CQUniversity            Receiving a scholarship not only looks good on your
                           webpage provides more information on each               resume but may open the door to more benefits and
                           location and the services offered. Visit                opportunities, such as industry contacts and work
                           www.cqu.edu.au/about-us/locations.                      experience.

                           You can also follow most of our student services on     Visit www.cqu.edu.au/scholarships or contact
                           Ucroo!                                                  scholarships@cqu.edu.au.

                                                                                   ACCESSIBILITY AND DISABILITY
                                                                                   Students with a disability or medical condition
                                                                                   whether permanent or temporary should make
                           STUDENT ADVICE TEAM                                     contact with the Inclusion and Accessibility Team at
                                                                                   accessibility@cqu.edu.au as early as possible,
                           The Student Advice Team are available to assist you     preferably prior to the start of term to allow
                           with general enquiries, course and careers advice       sufficient time to organise support services. For
                           through the following contact points:                   information on any of the above support services
                                                                                   phone 07 4930 9456.
                           ASK CQUNI
                           Ask CQUni can be found at askcquni.cqu.edu.au           ALLY PROGRAM
                           and is accessible 24 hours a day.                       The Ally Program has been implemented to promote
                                                                                   acceptance and understanding for lesbian, gay,
                           SUBMIT AN EFORM                                         bisexual, transgender, intersex, and queer (LGBTIQ)
                           Another way to contact us is to submit an e-Form.       students.
                           The e-Form you are required to use will depend on
                           the nature of your enquiry. Visit the e-Forms website   There is an Ally Network on Moodle as a connection
                           at www.eforms.cqu.edu.au.                               point for any student who would like to be involved.
                                                                                   To arrange access to the Ally Network, contact
                           TELEPHONE                                               Gemma Mann at g.mann@cqu.edu.au.
                           Call us on 13 27 86 between 8.45am - 4.45pm
                           (AEST) Monday to Friday to speak to our friendly        CQUNI CAREERS
                           Student Advice Team.
                                                                                   CQUni Careers supports prospective, current and
                           STUDENT COUNSELLING AND                                 graduate CQUniversity students in achieving their
                           WELLBEING TEAM                                          career development and professional aspirations
                                                                                   through career education, guidance and information.
                           University study can be an exciting yet challenging     We are about building employability and job search
                           experience. Competing priorities and the                skills as students prepare to be work ready in their
                           day-to-day persistence needed for tertiary study        chosen career.
                           requires personal resilience and the ability to
                           formulate realistic expectations. Whether you are       Wondering where your career is headed? Need
                           studying online or on-campus, we can help you with      some help with your resume or a job application?
                           financial assistance, disability support and            CQUni Careers can help you to get your career on
                           counselling.                                            the right track with personalised support, online
                                                                                   resources and our exclusive online jobs and events
                           COUNSELLING                                             board – CareerHub!
                           The counselling service can help with issues            Visit www.cqu.edu.au/careers today.
                           that may impede your academic progress and
                           personal development. The service is also available
                           to provide personal support should you be struggling
                           to get through a particularly rough patch. Staff are
                           available through face-to-face and phone
                           appointments to assist you to maintain motivation
                           and time management which are requisite skills for
                           successful tertiary study. To request an appointment,
                           contact the Counselling and Wellbeing Team on
                           counselling@cqu.edu.au or phone 07 4930 9456.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
09

STUDENT MENTORS                                          INDIGENOUS STUDENT SUPPORT

                                                                                                                   STUDENT SUPPORT SERVICES CONT.
The Student Mentor Program assists new students          All Aboriginal and/or Torres Strait Islander people are
in undergraduate and postgraduate courses to             encouraged to login to MyCentre and ensure that
quickly feel at home at CQUniversity. Student            their identity is recognised. This information is under
Mentors have made it through their first year of         the ‘My Details’ tab. If your identity is not
study, acquiring a great deal of information along the   recognised, please contact us at
way, making them the perfect guides to encourage,        indigenous@cqu.edu.au to assist you. Visit
motivate, and inspire new students.                      www.cqu.edu.au/indigenousstudentsupport for
                                                         more information.
Visit www.cqu.edu.au/studentmentor for more
information, or to become a Mentor.
                                                         GET OPTIMISTIC ABOUT LEARNING
                                                         Get Optimistic About Learning (GOAL) is a self
                                                         guided program found on the Student Portal. The
                                                         program contains information, activities, and
                                                         exercises through which you can learn strategies for
                                                         optimism and how to apply these in your day-to-day
                                                         activities. The primary aim of GOAL is to help you
                                                         become more resilient to stress and more effective
                                                         in your study at university. To explore GOAL, visit
                                                         www.cqu.edu.au/goal.

                                                         THE DESK
                                                         Thedesk is a free online resource providing
LIBRARY                                                  Australian Tertiary students with strategies and skills
                                                         for success and wellbeing during their time at
The Library is responsible for the delivery              University. It is made up of strengths-based
of library and information services to the               activities, modules, and quizzes dealing with stress,
CQUniversity community and offers academic               procrastination, feeling down, relationship issues
assistance to students irrespective of mode of           and managing worries. To sign up for thedesk visit
study. For more information, visit                       www.thedesk.org.au.
www.cqu.edu.au/library.
                                                         STUDENT LEADERSHIP
ACADEMIC LEARNING CENTRE
                                                         The Student Leadership Program is an extra-
                                                         curricular opportunity for personal and professional
The Academic Learning Centre (ALC) is your ‘one-
                                                         development. It consists of a range of self-paced
stop shop’ for information, advice and resources
                                                         modules which are centered around the Social
related to many of the academic literacy, numeracy,
                                                         Change Model of Leadership.
science and computing requirements of your study
at CQUniversity. ALC staff are present across all of
                                                         For more information about the leadership program,
our regional campuses and the ALC Moodle site
                                                         visit www.cqu.edu.au/studentleadership or
allows all students to seek assistance online.
                                                         explore the Leadership Hub on Moodle.
For more information, visit www.cqu.edu.au/alc or
phone 07 4970 7211.

STUDENT RESIDENCES

The Student Residences provide accommodation to
on-campus and visiting students at Mackay and
Rockhampton campuses. In addition to providing
accommodation, the Student Residences support
students academically through the Join-in peer
assisted learning program. For more information
visit www.cqu.edu.au/accommodation.
ESSENTIAL STUDENT GUIDE - FOR STUDENTS AT CQUNIVERSITY AUSTRALIA
10

                                 STUDENT REPRESENTATIVE
STUDENT REPRESENTATIVE COUNCIL

                                 COUNCIL
                                 The Student Representative Council (SRC) is an exciting, student-focused
                                 initiative that provides students from all backgrounds, study locations and
                                 disciplines with the unique opportunity to represent their peers on issues
                                 related to campus and student life.

                                 The Student Representative Council was formally          STUDENT ADVOCACY
                                 established at the beginning of Term 1 2015. The
                                 primary role of the Student Council is to improve the
                                                                                          The SRC is proud to support Student Advocacy at
                                 overall student experience for all students.
                                                                                          CQUniversity. Student Advocacy is a free and
                                                                                          confidential service providing support and
                                 The Student Representative Council works to foster
                                                                                          assistance to all CQUniversity Australia students
                                 student involvement in University matters and
                                                                                          who seek guidance on grievances, appeals and
                                 improve peer advocacy, giving students an
                                                                                          disputes, helping students understand and navigate
                                 opportunity to contribute to the student experience
                                                                                          associated University policies and processes and to
                                 both online and on-campus.
                                                                                          articulate their issues.
                                 For more information about the Student
                                 Representative Council visit the Student Portal          To make an appointment with our Student Advocacy
                                 www.cqu.edu.au/studentcouncil.                           Officer, contact student-advocacy@cqu.edu.au or
                                                                                          phone 07 4930 6880 during business hours.
                                 Follow the SRC:                                          Appointments are available over the phone, via
                                                                                          email, or face-to-face.

                                 CLUBS AND SOCIETIES                                      UNI SPORT
                                 In 2016 the SRC introduced a new process for Clubs       To make the most of your time at University, a
                                 and Societies to affiliate with CQUniversity.            healthy and physically active lifestyle is essential.
                                 To see a list of affiliated Clubs and Societies, visit   It’s also a great way to make new friends while you
                                 the ‘Student and campus life’ section of the Student     study. You don’t have to be a sports nut or an elite
                                 Portal and select ‘Clubs, Groups, and Societies’ to      athlete to be a part of sports at CQUniversity.
                                 find the ‘CGS Directory’.                                For more information, visit www.cqu.edu.au/sport.
                                 You can also start a new Club or Society if one does
                                 not exist in an area of your interest. For more
                                 information, refer to the Clubs and Societies
                                 Handbook.
11

FEES AND FINANCES

                                                                                                                   FEES AND FINANCES
COMMONWEALTH SUPPORTED                                  FEE-HELP
STUDENTS
                                                        FEE-HELP is a loan scheme that assists eligible
                                                        students to pay their tuition fees. FEE-HELP can
Are you an Australian citizen, the holder of an         cover all or part of a student’s tuition fees. The limit
Australian Permanent Resident Visa or Permanent         is indexed each year. You are
Humanitarian Visa, or a New Zealand citizen? If         entitled to FEE‑HELP assistance for a unit of study
so, it is vitally important that you fully understand   if you:
your financial commitments as a Commonwealth            »» are studying at an approved FEE-HELP provider
supported student.                                           (CQUniversity is approved);
                                                        »» meet the citizenship or residency requirements;
Due to government requirements, all                     »» are enrolled in an eligible unit of study on the
Commonwealth supported students must submit                  Census date;
a Request for Commonwealth support and HECS-            »» are not a Commonwealth supported student for
HELP Form before the Census date of their first              that unit;
term of enrolment or their enrolment will be            »» meet the Tax File Number (TFN) requirements;
cancelled. Visit the MyCentre - Submit a Request        »» have not exceeded your FEE-HELP limit; and
for Commonwealth support and HECS-HELP                  »» have submitted, on or before the Census date,
Form Instruction Sheet for assistance.                       a valid Request for FEE-HELP assistance form
                                                             for the unit of study or the course of study of
HECS-HELP                                                    which the unit forms a part.

HECS-HELP is a loan scheme that assists eligible        Full details are available in the FEE-HELP information
students to pay their student contribution fees.        booklet available at any CQUniversity Campus, or
You are entitled to HECS-HELP if you are:               accessible at www.studyassist.gov.au.
»» an Australian citizen and will undertake, in
    Australia, atleast one unit of study contributing   SCHOLARSHIPS
    to your course of study, or
»» a permanent humanitarian visa holder and will        CQUniversity is dedicated to supporting you
    be a resident in Australia for the duration of      throughout your tertiary study. One of our ways of
    your unit.                                          doing so is through our scholarships, awards and the
                                                        financial assistance programs.
If you are eligible and intend to use HECS-HELP, be
sure to provide your Tax File Number on your            For a full list of scholarships available, including the
Request for Commonwealth support and HECS-              entry requirements and conditions, please visit
HELP Form. If you do not do so, you will be required    www.cqu.edu.au/scholarships.
to pay your fees upfront before the Census date.

For more information about Commonwealth support
and HECS-HELP visit www.studyassist.gov.au.                 How to view a Finance Summary in
                                                            MyCentre
STUDENT SERVICES AND
AMENITIES FEE                                               To view a summary of your finances in
                                                            MyCentre, select the ‘My Details’ tab from
The Student Services and Amenities Fee (SSAF) is a          the home screen, then select ‘Finance
compulsory fee to fund and improve services and             Summary’.
amenities of a non-academic nature. Students will
be charged a SSAF to a maximum of two terms per
academic year. Eligible students who do not wish to
pay the SSAF upfront can request Commonwealth
assistance and defer the fee through the Higher
Education Loan Program (HELP) known as SA-HELP.

Visit the MyCentre Submit a Request for SA-
HELP Assistance Form Instruction Sheet for
assistance.
12

                                   STUDENT GUIDES, POLICIES,
GUIDES, POLICIES, AND PROCEDURES

                                   AND PROCEDURES
                                   POLICIES AND PROCEDURES                               GUIDES

                                   As a university student you must adhere to certain    Students have access to a variety of guides,
                                   policies and procedures. Below is a list that we      providing advice on CQUniversity systems and
                                   suggest you become familiar with.                     academic aspects of study, including:
                                   All policies are located at policy.cqu.edu.au.
                                                                                         »»   Student Guide to Moodle
                                   For other policies relating to students, select the   »»   Great Guide to University Study
                                   ‘Student’ category within the Policy website.         »»   Instruction and Information Sheets

                                   »»   Acceptable Use of Information and
                                        Communications Technology, Facilities and
                                        Devices Policy
                                   »»   Assessment Policy and Procedure (Higher
                                        Education Coursework)
                                   »»   Credit for Prior Learning Policy and Procedure
                                   »»   Cross-institutional Study Policy and Procedure
                                   »»   Academic Misconduct Procedure
                                   »»   Review of Grade Procedure
                                   »»   Student Charter
                                   »»   Student Feedback - Compliments and
                                        Complaints Policy and Procedure
                                   »»   Student Email Account Policy
                                   »»   Student Research Misconduct Policy and
                                        Procedure
                                   »»   Student Behavioural Misconduct Procedure
                                   »»   Monitoring Academic Progress (MAP) Policy
                                        and Procedure
13

SAFETY AND SECURITY

                                                                                                               SAFETY AND SECURITY
At CQUniversity we take the safety, health and welfare of our staff and students
very seriously. That is why we have a number of measures in place to ensure
you can access safety and security services when you need them.

SAFEZONE                                                ONLINE SECURITY

SafeZone is a simple, easy to use mobile application    CQUniversity is committed to keeping University
to deliver important emergency notification alerts      systems secure and protecting the information of all
and instructions to staff and students. The App also    staff and students.
allows you to notify us of an unfolding emergency or
submit an urgent request for help or first aid.         CQUniversity has in place a number of powerful
                                                        systems that protect us from attacks, however, all
To download the App please go to the iOS App            students and staff need to be aware of online risks.
Store (for Apple users), Google Play (for Android
users) or the Windows Phone Store, and search           To see how you can be more cyber aware and cyber
for ‘SafeZone’. Once your download is complete you      secure, visit www.cqu.edu.au/itsecurity.
will then need to open the SafeZone App and
sign-up using your CQUniversity student email           WIRELESS NETWORK
address (do not use a personal email as this will not
allow you to register). The App is free to download     ACCESS (EDUROAM)
and install.
                                                        Eduroam is a service that enables CQUniversity
For more information about SafeZone, visit              students to connect to a secure wireless network.
www.cqu.edu.au/safetyoncampus or watch the              It also makes it possible to visit other educational
instructional video.                                    institutions and connect to the internet using logon
                                                        details as shown here:

                                                        studentnumber@cqu.edu.au
                                                        student password

                                                        To access eduroam, your laptop or mobile device
                                                        will need to access a wireless network connection
                                                        using WPA (Wi-Fi Protected Access) drivers.

                                                        For instructions on how to connect using your
                                                        Android, Apple, Mac, or Windows device, visit
                                                        https://www.cqu.edu.au/about-us/structure/
                                                        directorates/information-and-technology/
                                                        eduroam.

CONTACTING SECURITY
Security Officers provide security and advice for
students, staff and visitors of the University.

To contact security at any location please contact
either x1331 from a CQUniversity landline phone or
dial 0418 792 982.
14

                        GRADUATION AND BEYOND
GRADUATION AND BEYOND

                        GRADUATION EVALUATION PERIOD                           BECOMING AN ALUMNI

                        The GEP commences after the Certification of           When you finish your degree, you automatically
                        Grades each term. During this period, the units you    become a member of the CQUniversity alumni.
                        studied are examinded to ensure that the course        We encourage you to stay connected by keeping
                        requirements have been met and that you are            your details up-to-date and to be involved with
                        eligible to be conferred (awarded) with your degree.   University activities throughout your life.

                        Please note, this is an automatic process, and you     There is an annual program of alumni events
                        do not need to contact the university if you believe   incorporating every region, to connect you with old
                        you have completed your course.                        classmates and friends, and keep you updated on
                                                                               your university’s development.
                        GRADUATION REGISTRATION
                                                                               For more information, visit www.cqu.edu.au/stu-
                        Once your record reflects that you have been           dent-life/graduates-and-alumni.
                        conferred, you can complete an electronic
                        Graduation Registration through MyCentre. Visit the
                        MyCentre - Register for Graduation Instruction
                        Sheet for assistance.

                        Graduation enquiries should be directed to the
                        Graduation Office at ceg@cqu.edu.au.

                        If you do not plan on attending a graduation
                        ceremony, you must still complete an electronic
                        Graduation Registration via MyCentre. You can
                        choose to either collect your Testamur - available
                        from the Awards and Results Office, Building 2,
                        CQUniversity North Rockhampton campus only- at
                        no cost or have your Testamur mailed (Testamurs
                        are sent by registered post).

                        For any enquiries relating to the printing or
                        posting of your Testamur, please contact the Awards
                        and Results office at aar@cqu.edu.au.
CONTACT US

Online   https://contactus.cqu.edu.au
Phone    13 27 86
         From overseas + 61 7 4930 9000

Need help? Our Quick Contacts web page can help.

Information contained in this publication is
uncontrolled when printed and is subject to change.

CRICOS Provider Code: 00219C | RTO Code: 40939
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