Family Housing Town Hall - 16 June 2020 - The National Training Center
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Family Housing Town Hall
The National Training Center
16 June 2020
Agenda
The National Training Center
• GC Opening Statement
• Housing Bill of Rights
• BAH Breakdown
• Village Breakdown
• Family Housing Comparison (Post vs. Off-Post)
• Got PERKS- Housing Options
• COVID 19 Updates
2
Agenda
The National Training Center
• 2020-2021 Improvements
• PCS information
• ACS Relocation Program/Lending Closet
• QUESTIONS
3Tenant Bill of Rights The Department commits to providing the full benefit of the following 15 rights by May 1, 2020. 1. The right to reside in a housing unit and a community that meets applicable health and environmental standards. 2. The right to reside in a housing unit that has working fixtures, appliances, and utilities and to reside in a community with well-maintained common areas and amenity spaces. 3. The right to a written lease with clearly defined rental terms to establish tenancy in a housing unit, including any addendums and other regulations imposed by the Landlord regarding occupancy of the housing unit and use of common areas. 4. The right to a plain-language briefing, before signing a lease and 30 days after move-in, by the installation housing office on all rights and responsibilities associated with tenancy of the housing unit, including information regarding the existence of any additional fees authorized by the lease, any utilities payments, the procedures for submitting and tracking work orders, the identity of the military tenant advocate, and the dispute resolution process. 5. The right to have sufficient time and opportunity to prepare and be present for move-in and move- out inspections, including an opportunity to obtain and complete necessary paperwork.
Tenant Bill of Rights 6. The right to report inadequate housing standards or deficits in habitability of the housing unit to the Landlord, the chain of command, and housing management office without fear of reprisal or retaliation, including reprisal or retaliation in the following forms: (A) unlawful recovery of, or attempt to recover, possession of the housing unit; (B) unlawfully increasing the rent, decreasing services, or increasing the obligations of a Tenant; (C) interference with a Tenant's right to privacy; (D) harassment of a Tenant; (E) refusal to honor the terms of the lease; or (F) interference with the career of a Tenant. 7. The right of access to a Military Tenant Advocate or a military legal assistance attorney, through the housing management office of the installation of the Department at which the housing unit is located to assist in the preparation of requests to initiate dispute resolution. 8. The right to receive property management services provided by a Landlord that meet or exceed industry standards and that are performed by professionally and appropriately trained, responsive and courteous customer service and maintenance staff. 9. The right to have multiple, convenient methods to communicate directly with the Landlord maintenance staff, and to receive consistently honest, accurate, straightforward, and responsive communications.
Tenant Bill of Rights 10. The right to have access to an electronic work order system through which a Tenant may request maintenance or repairs of a housing unit and track the progress of the work. 11. With respect to maintenance and repairs to a housing unit, the right to the following: (A) prompt and professional maintenance and repair; (B) to be informed of the required time frame for maintenance or repairs when a maintenance request is submitted; and (C) in the case of maintenance or repairs necessary to ensure habitability of a housing unit, to prompt relocation into suitable lodging or other housing at no cost to the Tenant until the maintenance or repairs are completed. 12. The right to receive advice from military legal assistance on procedures involving mechanisms for resolving disputes with the property management company or property manager to include mediation, arbitration, and filing claims against a Landlord. 13. The right to have reasonable, advance notice of any entrance by a Landlord, installation housing staff, or chain of command into the housing unit, except in the case of an emergency or abandonment of the housing unit. 14. The right to not pay non-refundable fees or have application of rent credits arbitrarily held. 15. The right to expect common documents, forms, and processes for housing units will be the same for all installations of the Department, to the maximum extent applicable without violating local, State, and Federal regulations.
Tenant Bill of Rights
POC: Jessaka Menzie
Chief, Client Services
Office of the Staff Judge Advocate
760-380-5321
jessaka.menzie-kwakye.civ@mail.milBAH Breakdown The National Training Center
Village Breakdown
The National Training Center
Family Housing
2465
Unaccompanied Housing
200
“Legacy Homes” were built by the
Army from 1983 through 1996.
Indicates Mixed Rank Bands
** 1st Phase Completed (104) 2008
2nd Phase Completed (96) 20112 Bedroom / 1 Bath Apartments
The National Training Center
E1-E6 & Geographical/Bona Fide Bachelors without Dependents
MONTARA APARTMENTS BARSTONIAN APARTMENTS TIEFORT VIEW or
BARSTOW LENWOOD COYOTE SPRINGS
Built in 1982 Built in 1983 – 1985
Built in 1983
870 sq. feet 990 & 1143 sq. feet
797 sq. feet
Laundry Facilities W/D Hookups
W/D Hookups
Cats & Small Dogs $500 deposit Cats & Small Dogs $50/mo Pet Pets OK $250 deposit
Assigned Parking, Garages Rent plus $500 deposit Patio and Garage
$100/mo extra Parking Lot, Garages Cost Extra
No Additional Charges
Deposit $500 Application Fee $45
MONTHLY MONTHLY AVERAGE
RENT RENT BAH
$ 1397 $ 1145 $ 9903 Bedroom / 2.5 Bath Homes
The National Training Center
E1 - E6 with Dependents
26717 CINCH LANE 611 KATHLEEN DRIVE 8 DIFFERENT
HELENDALE BARSTOW NEIGHBORHOODS
1,414 sq. feet 1,491 sq. feet 1,452 Average sq. feet
Built in 1988 Built in 1952 Built 1983 through 2008
Pets Negotiable Pets Negotiable Pets OK $250 deposit
NO Half Bath NO Half Bath Central Heat and A/C
Central Heat and A/C Central Heat and A/C Parks & Pedestrian Paths
Deposit $1,450 Deposit $1,350 Patios and Garages
No Additional Charges
MONTHLY MONTHLY AVERAGE
RENT RENT BAH
$ 1,450 $ 1,350 $ 1,3024 Bedroom / 2.5 Bath
Townhome/Ranch
The National Training Center
E7-E-9 and O1-O3 with Dependents
16545 SENECA ROAD 1501 NANCY STREET CRACKERJACK FLATS
VICTORVILLE BARSTOW SANDY BASIN
Built in 2008 Built in 1950 Built 2006 – 2011
1,564 sq. feet 1,568 sq. feet 2,010 Average sq. feet
NO Pets NO Pets / NO Half Bath Pets OK $250 deposit
Townhome Single Family Ranch-style Central Heat and A/C
NO Pool Wall Heater/Evaporative Cooler Parks & Pedestrian Paths
Deposit $1,495 First/Last Mo. Rent Patios and Garages
plus security deposit
No Additional Charges
MONTHLY MONTHLY AVERAGE
RENT RENT BAH
$1,495 $ 1,600 $ 1,602Got Perks?
The National Training Center
PERK & AMENITIES OFF POST VILLAGES
24/7 Maintenance NO YES
INCLUED
Army Oversight NO YES
Utilities Included WATER/TRASH YES
Free Resident Events NO YES
Parks/Pool/Community Centers SOME POOLS YES
No Application Fee/Deposit NO YES
(military)
No Credit Check NO YES
Average Monthly Off-Post Fuel & Utility Cost: $500Housing Options
The National Training Center
JNCO - Availability Options
If Qualify for the following:
2 Bedroom Homes – if none available, we’ll offer 3 Bedroom
Homes (if available sooner)
3 Bedroom Homes – if none available, we’ll offer 4 Bedroom
Home (if available sooner)
4 Bedroom Homes – if none available, we’ll offer 3 Bedroom
Home with ETP to move after 6 months, cleaning and moving
costs are paid by service member.
Temporary Unfurnished, 3 Bedroom Homes available in
Coyote Springs for wait times over 2 weeks.Housing Options
The National Training Center
SNCO/Company Grade - Availability Options
3 Bedroom Homes – if none available, we’ll offer 4
Bedroom Home in JNCO housing area
-With Exception to Policy (ETP) to move after 6 months, cleaning and moving
costs are paid by service member.
-BAH for JNCO home will be the E6 Rate
4 Bedroom Homes – if none available, we’ll offer 3
Bedroom in SNCO/CG or 4 Bedroom Home in JNCO
housing area
-With ETP to move after 6 months, cleaning and moving costs are paid by
service member.
-BAH for a JNCO home will be the E6 Rate
Temporary Unfurnished, 3 Bedroom Homes available in
Coyote Springs at E6 rateHousing Options
The National Training Center
Field Grade - Availability Options
3 Bedroom Homes – if none available, we’ll offer 4
Bedroom Home in JNCO housing area
-With ETP to move after 6 months, cleaning and moving costs
are paid by service member.
-BAH for JNCO home will be the E6 Rate
4 Bedroom Homes – if none available, we’ll offer 3
Bedroom in Field Grade or 4 Bedroom Home in JNCO
housing area
-With ETP to move after 6 months, cleaning and moving costs
are paid by service member.
-BAH for JNCO home will be the E6 Rate
Temporary Unfurnished, 3 Bedroom Homes available in
Coyote Springs at E6 rateCOVID-19 Updates
The National Training Center
• As of June 1, 2020-All previously placed routine service
requests will be completed within 120 days (as long as
residents permit)
• Work orders will be scheduled village by village, until all have been
completed
• Technicians will be wearing full PPE (including foot coverings, gloves, and
masks)
• If resident prefers to wait until a later date, the service request will continue
to be on hold
• All Playgrounds and recreational areas have re-
opened, be advised they are not being sanitized2020 Improvements
The National Training Center
• Completed new shade structures at CJF Playground
• Updated patio furniture in Sandy Basin Community
Center
• Kitchen upgrades in New Bitter Springs (Alvord,
Drinkwater, Leach Lake Way and Hidden Springs Court)
• Scheduled to install 400 more Nest Thermostats
• HVAC Installs: Edison (45 Units) & The Villages (100
Units)
• Second phase of Paving Project for Crackerjack Flats2020 Improvements (cont’d)
The National Training Center
• CJF and Rhineland Playgrounds - PG Rubber repairs
• Repaving asphalt for walking paths around housing area
• Continued flooring upgrades
• 122 more Exterior renovations, (complete Calico Estates)
• Upgrade all window treatments to cordless blinds
• Unit modernization effort, replace all legacy doors and
light fixtures (on hold due to Covid19 but will start back
up)Improvements (2021-Beyond)
The National Training Center
• Exterior renovations will continue through 2024 to include
all Legacy neighborhoods
• Asphalt replacement neighborhood by neighborhood
• A new Super Playground by Miracle RecreationVillages Contact Information
The National Training Center
MAIN OFFICE MAINTENANCE DEPARTMENT
7:30am-4:30pm Mon-Wed, Friday 7am-4pm Monday-Friday
9:00am-4:30pm Thursday 3559 Goldstone Road
(closed 12pm-1pm for lunch) 24-hour Phone: 760.386.2460
4553 Tippecanoe Street
Phone: 760.386.4663 Self Help: 760.386.1820
Fax: 760.386.3700
WEBSITE
villagesatfortirwin.com
ACTIVE BUILDING RESIDENT PORTAL APP
fortirwin.activebuilding.comPermanent Change of Station
PCSPermanent Change of Station (PCS)
Current Guidelines for HHG Shipments
• Currently “STOP MOVE” is in place for Soldiers and DA Civilians. A general
officer may be able to approve a PCS based on critical Army needs.
• Stop MOVE does not apply to retirements or ETS requirements.
• Ensure you check with your S-1 / Human Resource manager to ensure your
orders are up to date and valid.
• Guidance from the Department of the Army should provide instructions for
the Personal Property Shipping Offices on who and when HHG shipments
are allowed and in what priority.
• With valid orders; Soldiers and DA Civilians can start the moving process
however packing and shipping dates will only be scheduled when the PPSO
has the directive to do so.Permanent Change of Station
(PCS)
Setting up a Household Good Move
• Upon receipt of orders create an application in Defense Personal Property System (DPS) on
www.move.mil. Instructions are on the next chart but also at the web site.
• You can come in for counseling. It is not required but available at Bldg 105,(Bottom Floor)
Reception Campus. Hours are 0700-1600 closed for lunch 1200-1300. If you don’t want to come to
Ft Irwin you can find another Transportation Office by logging onto :
www.move.mil/common/locator maps/transportation offices.cfm
• If the time line for your moves is Flexible. Select packing dates outside of the “peak” time period:
Memorial Day to 4th of July. More carriers are available to meet your requirements. Alternate
dates are required.
• Confirm Moving Dates with the Transportation Service Provider (TSP) by Email notification or
telephonic – Your dates are not confirmed until shipments have been awarded to the TSP. You will
be notified by TSP when confirmed.
• If you have not heard from a TSP 15 days prior to your requested pack/pickup dates: Immediately
Contact the Household Goods Customer Contact Center (HHG CCC) at 855-444-6683 or go to the
Personal Property Processing Office (PPPO) Bldg 105 Reception Campus (Bottom Floor)
• During your move: If you have any issues or concerns - Notify the Personal Property Processing
Office (PPPO) (760)380-3823, (760)380-3824 after duty hours: (760)380-3823. Our office has
inspectors who will come to your residents.Permanent Change of Station (PCS)
Setting up a Household Good Move on Line:
• Go to www.move.mil to obtain a User ID and password
• Turn off “pop-up blockers”
• Click on the gray box that says”DOD Service Member and Civilian Registration”
• Complete the form to establish an account by entering the information (outline what information
is expected—in general terms i.e. contact information,address etc) , confirm all information is
correct (Make changes as necessary) you will then receive an email with sign-in instruction to the
“Electronic Transportation Acquisition (ETA)”.
• ETA will assign you a USER ID: WRITE your user ID and password as you’ll need it throughout
the move and to submit any claims for damage.
• For help with Defense Personnel Service (DPS) call 800-462-2176
option 5
• When you call for assistance be prepared to have your User Id, if you don’t have User ID, they ask
for your name and social security number.Permanent Change of Station (PCS)
Process Personally Procured Moves (PPM):
You may elect to Personally Procure your Move (PPM). After creating your account on
www.move.mil you will be asked if this will be a PPM answer “Yes” complete
application.
• Upload your orders and supporting documents required. Counselors can assist with uploading
documents.
• Directions to post weight scales are on the back table.
Documents you’ll need:
• Complete the Self counseling on line. Upload your orders. If, you are unable to upload your orders
you can come to Bldg 105 (Bottom Floor) Reception Campus to have them uploaded. You will
receive confirmation that your request for Personally Procured Move has been accepted. After,
you complete your move if you need to file a loss/damage report and/ or claim and complete
customer satisfaction survey.
• Once request has been submitted you are required to go to the PPPO for completion of the
Household Goods shipment to be submitted for processing.Relocation Readiness Program/ Lending Closet
*Army Community Service (ACS) Relocation Readiness Program
provides information, guidance and assistance to help minimize the impact on
families during PCS and ETS moves; or soldier unaccompanied tours. The major
elements of the RRP are pre-move and post-move assistance, also providing
services and support to waiting families on and around the installation when the
sponsor is overseas or on an unaccompanied tour.
*Lending Closet-Newcomers within the first 60-days of arrival are eligible
to check-out items from the RRP Lending Closet. E.g., EZ Beds (air
mattress) cots, Cookware, Flatware and Kitchen utensils, Toasters, coffee pots,
irons, ironing boards, and more. Additional donated items to include blankets, bed
sheets,towels and personal hygiene items.Please bring a copy of your orders.
MONDAY- FRIDAY 8am-4pm
POC: Lisa Passalacqua
lisa.m.passalacqua.civ@mail.mil
760-380-2399/760-380-3776Family Housing Town Hall Questions?
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