From the CEO - Resthaven Incorporated
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Volume 30 Issue 2 May 2021
Working together:
outstanding care and
From the CEO
support for older people Hello everyone, The Commissioners
and their carers have delivered a
COVID-19 Vaccinations balanced report.
• Trust It was pleasing that the It outlines the
systemic issues
• Dignity government has recognised the
importance of protecting our older within the aged
care sector over the last 20 years,
• Choice Australians by prioritising them
in the rollout of the COVID-19 recognising that the system has
Resthaven acknowledges the vaccine. Residents and some staff been deliberately designed to limit
traditional owners of the lands on at our residential aged care homes government expenditure.
which its services are delivered. have been vaccinated as part of the The impact of this is that
We pay our respects to elders past,
Commonwealth rollout, thanks to government funding has seriously
present and future.
the assistance of our Residential lagged behind the rising costs of
Resthaven is a richly diverse Services team. care by almost 50%.
community, founded on the principles
of inclusion and unity, embracing All Resthaven direct care Commissioner Pagone stated in
and respecting each person’s beliefs, employees are now eligible to be the report that in his view, “many
culture, language, sexual orientation, vaccinated as new clinics continue providers have been exemplary
gender identity, lifestyle, life to open across the state. A clinic in prioritising quality care despite
experiences and values.
has been opened at the Wayville restricted financial resources.”
showgrounds, and two more clinics
While the recommendations are
In this issue: will be opening soon at Elizabeth
clear that additional funding is
and Noarlunga. For staff living
required, this is offset by significant
From the CEO______________________1 in regional locations, you can
increases in the reporting of quality
Finance & Technology_______________4 find your closest clinic using the
indicators, incidents, staffing levels
Residential & Retirement Living �������6 online vaccine clinic finder. Further
and finances. The Commissioners
Clinical Services____________________7 information about the vaccination
are also recommending minimum
Community Services Update ���������8 rollout can be found at:
staff time, increased remuneration
Service Development________________9 www.sahealth.sa.gov.au.
and minimum qualifications for the
Strategy & Governance_____________10
direct care staff.
Chaplaincy_______________________10 Royal Commission
Quality Systems___________________11 It is critical that the
The final report from the Royal
Policy Reviews____________________11 recommendations are delivered
Commission into Aged Care
People & Culture___________________12 in a balanced way; for if more
Quality and Safety was tabled
Work Health & Safety_______________13 regulation and compliance is
in parliament on 26 February
implemented without the requisite
Workforce Development____________14 and is now available to read on
funding, we will see further strain
Public Relations___________________15 the commission’s website. The
on the system and undesirable
Diversity_________________________16 recommendations focus on
outcomes.
Volunteer Services_________________18 addressing the needs of older
Out and About____________________19 Australians across the system. Continued page 2...
Resthaven Incorporated Staff Link
From the CEO (continued)
It is apparent that the government For the past few months, the Jasmina will now be the point
has already begun implementing national “It’s time to care about of contact for any enquiries in
several recommendations of the aged care” campaign has been relation to risk, rather than Justin.
Royal Commission into Aged Care lobbying politicians about the This will provide the opportunity
Quality and Safety, including the importance of aged care reform. for Justin to focus more time on
new Serious Incident Response To support this change you can staff wellbeing initiatives.
Scheme, which commenced in visit www.careaboutagedcare.org. As part of this review, we have
April. Most responsible providers au, and sign the petition. taken the opportunity to adjust
already report such incidents
Over the past two decades, Justin and Jasmina’s titles to
internally, but now must also
successive governments have better reflect their overall roles
report them to the Aged Care
failed to act on more than 20 and responsibilities. These are:
Quality and Safety Commission
independent reports signalling y Justin Burgess – Manager
within strict timeframes. At
the need for major reform in aged Work Health Safety & Injury
the same time, each and every
care. We can all agree with the Management
resident is currently being
common purpose of the new aged
assessed under a new funding y Jasmina Borsic – Manager
care system; to provide quality
tool (called AN-ACC). Additionally, Governance & Quality
aged care and support, to enable
two more mandatory clinical
older people to live an active, I express my gratitude to Justin
indicators and increased financial
self-determined and meaningful Burgess for the fantastic job
reporting requirements will also
life. It is now ultimately a societal done, managing the risk register
be introduced later this year.
question for all of us as to how this and risk reporting for a number
By the time of the announcement will be achieved. of years on Resthaven’s behalf.
of the budget in May, the federal
The campaign is ramping up in
government will be able to Flu Vaccinations
the lead up to the 2021/22 Federal
report on the actions that they
Budget in May, with the petition Resthaven commenced the
have already taken to increase
surpassing 40,000 signatures. annual flu vaccination program
compliance and reporting. It is
Every signature sends a direct on 1 April. I am pictured below
imperative that they also commit
message to that person’s local ‘rolling up my sleeve’.
to the funding and system
Member of Parliament. If you I remind staff
changes desperately needed to
haven’t already done so, please that vaccination
provide quality aged care and
jump on the website and sign the is mandatory.
support, to enable older people to
petition. It only takes a moment. From 1 June
live an active, self-determined and
meaningful life. 2021, any person
Division Movements without proof of
It’s Time to Care About We have decided to move the a 2021 influenza
Aged Care risk management division of vaccination
Resthaven from People & Culture will not be permitted to enter a
The Australian Aged Care
to Strategy & Governance. residential aged care facility.
Collaboration (AACC) is a group
of six aged care peak bodies, This will mean management of the
Finally...
which include Aged & Community risk register, previously managed
Services Australia (ACSA) and by Justin Burgess, will move to It gives me great pleasure to visit
UnitingCare Australia. Together, the Strategy and Governance our sites to meet staff, residents
they represent more than team under Jasmina Borsic. and clients. I am truly inspired by
1,000 organisations that are Business Continuity Planning and the valuable contributions that
responsible for about 70 percent Management, and Work Health you make each day. You really
of the services delivered to the and Safety, will continue under make a difference. Thank you.
1.3 million Australians receiving the excellent stewardship of Justin
aged care, either at home or in Burgess and Sylvia Powell, in Darren Birbeck
communal residential settings. People and Culture. Chief Execuitve Officer
Volume 30 Issue 2
2 May 2021
Resthaven Incorporated Staff Link
Across Resthaven
Aberfoyle Park Anyone for Bowls?
On 23 April, Resthaven Board President, Mark Porter, and
CEO, Darren Birbeck, visited the Resthaven Community
Respite Services ‘Ridgway House’ respite cottage. They were
greeted by a very lively bunch of staff and clients, who invited
them to join their bowls game! The group are pictured below.
Aberfoyle Park
Aberfoyle Park
Leabrook Leabrook
Westbourne Park
Westbourne Park Westbourne Park Leabrook
Thank you to all those residents, clients, staff and
volunteers who stopped to say ‘hello’ to Darren as he
made his way around the sites!
Look out for Darren at your site soon :)
Volume 30 Issue 2
3 May 2021
Resthaven Incorporated Staff Link
Finance & Technology
Building Update Fitout works are currently being These activities are being
planned. It is expected that the managed by the Finance team.
A number of projects are
new office at 11 George Street
underway across Resthaven. Electronic Medication
will become operational in June/
Management Solution
Resthaven Bellevue Heights July 2021. The phone number will
remain the same. In collaboration with the
The redevelopment at
residential site management
Resthaven Bellevue Heights Resthaven Carbon Analysis
team, the Electronic Medication
now has approval to proceed, Project
Management tender documents
and planning is underway to
In March, consultants from a have been issued to vendors. An
commence works in mid-May.
company called D2 (squared) evaluation and selection process
The project will take two years
attended Resthaven Head Office will follow.
across a number of stages.
to undertake the process of
Community Services Project
The redevelopment will include gathering data to establish our
(AlayaCare)
a major new extension and carbon footprint. The project will
significant construction, with measure, evaluate and document The team have continued to
a new dementia-specific area, all components contributing to review the Community Services
kitchen, laundry, service rooms, Resthaven’s carbon footprint ‘AlayaCare’ solution, and now
staff room, central entry and within the built environment. focus on a smooth transition
café area, and an upgrade of the Once data capture is complete from our current system.
Auditorium. The redevelopment a strategy will be developed to A phased approach will be taken.
will also provide new car parking substantially reduce our carbon In March, ‘super user’ training
and access to the site. footprint. The project will be was delivered to representatives
Resthaven Westbourne Park across the whole organisation from Resthaven Western
encompassing residential, Community Services and Head
In May, we will lodge our community and corporate sites. Office, to prepare them for phase
development application for This is an exciting and progressive one of AlayaCare. The group are
the the major redevelopment of step for Resthaven. The board and pictured below.
Resthaven Westbourne Park. executive have stipulated it as a
The planned project will target in the strategic plan.
encompass the demolition Project Ignite
and replacement of the older
Hampton and Richmond areas, It has been a very busy period,
along with demolition of the with the Project Ignite team
three cottages on Norseman completing, progressing and
Avenue. It will also include the commencing multiple projects.
construction of a new entry, Procure-to-Pay
complete with central cloister
garden, café, hall, new kitchen, The procure-to-pay project is Following the testing period,
laundry, staff room and back of well progressed, with the Epicor the focus will move to the pilot
house services areas. A great purchase order configuration implementation of AlayaCare at
effort is being focused on complete. We have had a great Resthaven Western Community
improving the outdoor gardens turnout from community services Services in May.
across the site. site representatives who have had
The pilot will include client
some hands-on experience with
Resthaven Limestone Coast records, client care plans, and
the new system.
Community Services documentation in AlayaCare,
Corporate Credit Cards along with maintaining basic
A new office in Millicent has been client records, reporting and
leased to accommodate growth Existing credit card holders
are trained and using the new scheduling/billing/payroll
at Resthaven Limestone Coast processes.
Community Services. system. New card holders are
in the process of completing Continued opposite page...
applications and training.
Volume 30 Issue 2
4 May 2021
Resthaven Incorporated Staff Link
Finance & Technology (continued)
This approach provides Visitor Management Systems: Microsoft Project: We
opportunity for staff to become The Visitor Management commenced the move of
familiar with the software System has been introduced at Microsft Exchange to the online
and develop confidence in Resthaven Leabrook, with good cloud environment. This provides
developing care plans, prior to success and acceptance. ICT are more flexibility, ensures we
implementing phase two. now working with Residential stay current and relevant with
Services on rollout plans for the our email environment, and
Many people have been involved
remaining residential sites. supports our strategy to move
in the preparation work that
to the cloud. Microsoft Teams is
has contributed to reaching this Resident WiFi and Phone
in planning, and we hope to run
milestone, including multiple Project: Good progress has been
a small number of pilots in the
working groups across both made on this project. Resthaven
coming months.
Community Services and Head Mitcham is now complete, and
Office. To all who participated, we can offer WiFi on appropriate Other key initiatives being
thank you for Smart TV’s. The next site to be considered include:
your time, upgraded will be Resthaven Cyber Security: We are looking
knowledge and Aberfoyle Park, followed by the into our requirements to improve
assistance. remainder of the residential sites. our risk profile and management
Nursecall System Pilot at in the Cyber Security space.
Resthaven Aberfoyle Park: The Business Intelligence: We
David Norton proposed pilot for the Nursecall are working on the scope
Executive Manager, System did not go ahead due and priority of our needs and
Finance & Technology to some late complications. We aspirations in the Business
have now decided to go out to Intelligence arena. A project
market and consider the merit of brief and business case are
Information Communication alternative Nursecall Systems for
Technology (ICT) currently being considered for
our current and future needs. development.
Welcome to Autumn 2021 on CCTV Project: A proposal was
behalf of the ICT Team. Printer Management: ICT
sent to potential vendors in are working with a third party
An update on staff: Joe Maiese February 2021. We are currently vendor to consider the merits
has re-joined us on a permanent in the process of short listing and and cost benefits of a – “pay for
basis in a new role (ICT Customer moving into demonstrations of use” verses “ownership” model of
Services Team Leader). Sascha the short listed solutions. our printer fleet.
Woods will join the ICT team as Mobile Device Management
our Systems Training Officer from Jitterbit Integration: ICT are
Project: This project is now working with Empired and
4 May 2021. Welcome, Sascha. underway in earnest. We the Ignite Program to take on
We have been progressing on a have signed contracts with operational responsibility for the
number of key initiatives: the selected vendor and Integration environment being
commenced project planning for used across our new systems.
Epicor Upgrade: Epicor Upgrade the replacement of old devices,
time has come around again. We This work starts with training and
the introduction of new devices education for our team in May
commenced testing on 19 April, and planning in readiness of
with the new release set to go 2021.
the needs of the Community
live in the middle of May 2021. Services Pilot Project. There’s never a
AutumnCare Upgrade: dull moment!
Email Archiving Project: We
AutumnCare was upgraded in recently migrated away from our
March 2021. The upgrade was legacy email archiving solution
completed as intended. It allows to the Mimecast solution. We
us to take up the AutumnCare also use Mimecast for our email
mobile app, which we are Stuart Warwick
security management. Senior Manager, ICT
currently assessing.
Volume 30 Issue 2
5 May 2021
Resthaven Incorporated Staff Link
Residential & Retirement Living
Staff Movements Recruitment is underway for the The changes make these
the Manager role at Resthaven obligations more explicit, and
Congratulations to
Craigmore, and the Care focus on minimising the impact
Relieving Manager,
Coordinator role at Resthaven on consumers and reducing
Rachael Musico, who
Marion, following the farewell of preventable incidents.
has been appointed
Jane Perry and Eliza Kelly. From 1 July 2021, the National
to the Manager
We wish them all the best. Aged Care Mandatory Quality
Residential Services
role at Resthaven Marion, Australian National Aged Indicator Program (QI Program)
following Stephanie Steensma’s Care Classification will include new quality
farewell in March. We thank indicators: Pressure injuries,
The Australian Government physical restraint, unplanned
Steph and wish her all the best.
has approved the continued weight loss, falls and major
In Rachael’s stead, development of the Australian injury, and medication
we welcome Aman National Aged Care Classification management. More information
Kahlon to the role of (AN-ACC) funding model is available on the department’s
Resthaven Relieving as a possible replacement website. Updated guidance
Manager. Aman for the Aged Care Funding materials will soon be provided.
commenced in late Instrument (ACFI). Over a
April. Welcome, Aman! 12-month period, starting COVID-19 Vaccinations
At Resthaven April 2021, everyone living in
an Australian Government- The Commonwealth government
Westbourne Park, has initiated the rollout of the
we welcome Jessica funded residential aged care
facility (except residents who COVID-19 vaccination program.
Margrate to the Residential aged care residents
role of Manager are nearing end of life) will
receive an AN-ACC assessment. and staff were among the first
Residential Services, Australians to be offered a
and Finela Laluces As these assessments will run in
addition to current ACFI funding COVID-19 vaccination, beginning
to the role of in late February (see page 13).
Care Coordinator, arrangements, this period
following Carol is referred to as the ‘shadow Mrs Oriole Beaty
Vlachos’ farewell in assessment period’. of Resthaven
March. During the shadow assessment Marion is
period, residential aged care pictured
Jess has previously held nursing receiving her
roles with Resthaven, most facilities will be contacted by one
of six independent Assessment vaccination in
recently as the Care Coordinator March 2021.
at Resthaven Mitcham until early Management Organisations
2020. Welcome back, Jess. Finela located around Australia, who I sincerely thank Senior Project
has worked as at Resthaven will conduct these assessments Officer, Leonie Robson, and the
since 2014 in many nursing roles, on behalf of the Government. staff teams, for their hard work
most recently as Clinical Nurse at to ensure that these clinics run
Resthaven Westbourne Park.
Serious Incident Response smoothly. As always, I thank the
Scheme dedicated residential staff for
We also welcome their ongoing work to provide
back another The Aged Care Quality and Safety
Commission has published residents with
familiar face, high level care
Pardeep Singh, to detailed guidance on the Serious
Incident Response Scheme (SIRS) and services.
the role of Relieving
Care Coordinator. for providers on its website. The
Pardeep worked with Resthaven incident management system
commenced on 1 April 2021, Tina Cooper
as Care Coordinator at Resthaven
building on existing obligations Executive Manager,
Craigmore until late 2019. We are Residential and
delighted to welcome him back. placed on providers under the
Retirement Living
Aged Care Quality Standards.
Volume 30 Issue 2
6 May 2021
Resthaven Incorporated Staff Link
Clinical Services
Staff News
On 30 March, the Residential
Services clinical team sadly
said farewell to Continence
Nurse Advisor, Raelene Merrett,
after over 22 years of service.
Raelene started her career with
Resthaven as a Registered Nurse
at Resthaven Bellevue Heights
in December 1998. Her final role
was to impart some of her vast
expert knowledge of continence
in two Continence Workshops in
February 2021 (pictured below).
Above (L-R): Kelly Geister (Senior Manager Residential Services), Karen Gregory (Project Officer
Palliative Care), Leanne Lawrence (Project Officer Clinical Services), Peter Jenkin (Palliative Care
Nurse Practitioner), Vicki Kaur (Continence Nurse Advisor), Raelene Merrett (retiring Continence
Nurse Advisor), Wendy Morey (Residential Services Senior Project Officer), Merridy Bayliss
(Senior Manager Clinical Services), Leonie Robson (Residential Services Senior Project Officer)
and Tina Cooper (Executive Manager Residential Services & Retirement Living).
Raelene has mentored Resthaven Marion Pressure International Nurses Day:
many nursing staff and new Injury Project 12 May
Continence Nurse Advisors Preliminary findings from the International Nurses Day is on
over the years; her knowledge Pressure Injury Prevention 12 May (the birthday of Florence
of everything continence- Project currently being Nightingale). What will you do to
related will be greatly missed. conducted at Resthaven Marion celebrate at your site? Enjoy!
Retirement will allow her time have shown some very positive
to enjoy her family, pottering in outcomes in preventing the
her garden and time to travel occurrence of pressure injuries.
(notwithstanding COVID-19!).
Staff at Resthaven Marion have
I am pleased to been extremely engaged in the
announce the project, along with the nine Merridy Bayliss
appointment of residents who are participating. Senior Manager
Sampath (Sam) Pressure injuries have been Clinical Services
Palipane to the avoided for all participants.
role of Relieving The project focuses on a major
Clinical Nurse. avoidable injury to residents, and
Many of you will be familiar with we hope to roll it out to other I think one’s feelings waste
Sam from his previous roles as sites in the future. themselves in words; they
Registered Nurse and Continence ought all to be distilled into
Nurse Advisor. Please say hello to Wound Care Project
actions, and into actions
Sam if you see him at your site. Leanne Lawrence and Wendy which bring results.
Palm are trialling a new wound
Florence Nightingale
care product, with great success.
More on this project later.
Volume 30 Issue 2
7 May 2021
Resthaven Incorporated Staff Link
Community Services Update
The growth in Community
Services continues. It is exciting
to know how many people
are seeking our services. I am
aware that this good news also
creates a lot of change in daily
work. I appreciate the flexibility
everyone is taking to manage the
workload.
We continue to recruit additional
staff, with 60 new employees
commencing in the past three Above: Resthaven Community Respite Services client, Mr Ian McCarthy, is interviewed by
months. Opportunity for staff to Channel Seven News at Parafield Airport.
change their status from casual
to permanent part-time has been We have also been selected to Western Community Services
taken up by 50 people. expand our centre-based respite have begun planning for their
services to people of culturally training and care planning
Working Safely diverse background. Three setup in AlayaCare which will
new services will commence commence in late April. Thank
A review has been conducted at Goodwood, Gawler and Mt you to the Project team and all
about the amount of domestic Gambier in the near future. staff who have given time to the
assistance activity in rostered project in the past few months.
visits. This review showed that Outreach Office Update
the volume has increased. Flying High
However, the amount undertaken The Millicent office of Resthaven
each day by an individual staff Limestone Coast Community On 17 March, the Resthaven
member has, on average, stayed Services will move to 11 George Community Respite Services
the same. A reminder to all staff Street, Millicent during June/July. ‘Men About Town’ and ‘Just Fellas’
to follow safe practices when groups were featured on the
A new office in Goolwa is being
undertaking domestic assistance. Channel Seven News, following a
established to support the services
Check the additional Work Safety special trip to Parafield Airport.
transferring from Alexandrina
Information sheets available at Council. Details to follow. The group visited to view and
your site. hear about the aeroplanes,
Additional training in the use of AlayaCare Implementation and one lucky client, Mr Ian
lifters is also occurring at all sites. The project is reaching important McCarthy, was taken up in
milestones. Recently Community the Pipistrel electric plane –
CHSP Expansion Services staff were involved in making him the oldest person in
several days of testing the system, Australia to do so at 91 years of
Resthaven has been successful age. It was a great day out.
in our proposals to increase which confirmed the setup is
Commonwealth Home Support almost ready to commence. Thank you again to our staff
services. We were selected teams, for all that you do to
to take over a program from support older people to live
Alexandrina Council from 1 July independently
2021. The services include minor in their own
home modifications, home homes.
maintenance and gardening, Until next time,
domestic assistance and social
activity groups, and transport in
the Goolwa/Strathalbyn areas. Sue McKechnie
Right (L-R): Glenn Rappensberg (CEO, Executive Manager,
Alexandrina Council), Sue McKechnie, and Community Services
Keith Park (Mayor, Alexandrina Council).
Volume 30 Issue 2
8 May 2021
Resthaven Incorporated Staff Link
Staff Profile: Service Development
Gil Briones Making Minds Matter Comments received in the
Resthaven Paradise and Eastern survey, included:
Resthaven’s Cognitive
Community Services Registered Nurse
Coordinator Stimulation Therapy program, “I was overcome by the care and
‘Making Minds Matter’, is service that I received from the
attracting interest from The very well trained staff. Please
Queen Elizabeth Hospital keep going with this wonderful
Memory Clinic, with our first care program that you have”.
referral received. “We are very grateful to all who
Tania Petroccia (Project Officer helped us in the 8 week program.
Service Development) and My husband’s quality of life
Gillian Schulze (Dementia has improved and for that I am
Educator) have presented at very grateful. Thanks to all that
the Allied Health Development helped us”.
Day, Coordinator Development “I have been in so much pain
Day, and some regional sites. over the last two years, but doing
Gil Briones graduated with Resources have been developed the exercises gets you believing
a Bachelor of Science and to support the program, which is in yourself again, being on this
Nursing in the Philippines in targeted at people with mild to program really has given me an
2007, working as a registered moderate dementia. attitude change”.
nurse, before deciding to
begin his new adventure Short Term Restorative Care Be Connected
in Australia. He moved Resthaven provided Short Term
to Queensland, where he ‘Be Connected’ is a Government-
Restorative Care (STRC) services funded, Australia-wide initiative
completed a bridging course to 177 clients in 2020. STRC is a
in 2010, to gain his nursing empowering all Australians to
short term (eight week) program thrive in a digital world.
registration in Australia. Gil of intense therapy and services,
says that working in both provided to people living in the ‘Be Connected’ has online
Australia and the Phillipines community, aimed at reducing learning resources as well
helped him to develop a the need for higher level home as a network of community
wider perspective in his care and residential services. partners—the Be Connected
role, and have a deeper Network—who offer support to
understanding of people. A recent evaluation of outcomes enable people to develop digital
for clients involved in Resthaven’s skills and confidence.
Gil says, ‘An average day STRC program in 2020 showed
for me is varied and busy – excellent results: 90% of clients This is a great resource for
talking with clients about achieved improved function older people who are learning
their services and care as measured by the Modified about technology. It is also a
plans, including some with Barthel Index. Survey results good resource for staff who
very complex needs, and (sample of 42 of the 177 clients want to brush up on some basic
assessing them, along with receiving services) showed that technology tips and skills.
clinical coordination.’ 86% were very satisfied with Check it ‘Be Connected’ at
‘No one day is the same for the quality of services; all had www.esafety.gov.au.
me, and I find a lot of joy in been included in planning and
the work that I do. I enjoy decisions about their services
the people I work with, and and 80% were very satisfied
the level of genuine care and with the amount of services and
time that I can put into the therapy received.
client’s needs.’
Lynn Openshaw
‘I see myself being with Senior Manager,
Resthaven for the long haul.’ Service Development
Volume 30 Issue 2
9 May 2021
Resthaven Incorporated Staff Link
Delivering trust, enabling dignity,
and providing choice for each customer.
Strategy & Governance Principle for delivering on the Resthaven customer experience
Hello! Welcome to autumn. In 2020, it took the Quality team Chaplaincy
I hope you are enjoying the lovely three months to manually compile
Following Rev Anne Butler’s
weather that comes with a change vaccination records for Resthaven’s
retirement in late 2020, Rev
in season. 2,600 employees. It was a huge
Frances Bartlett has taken on the
job, done well by everyone.
We thought it would be good to Coordinating Chaplain role at
share some of the things we do in This year, we looked at ways in Resthaven Westbourne Park. She
Strategy & Governance. We: which we could streamline the wll continue to support Resthaven
process. Together with HCA (our Bellevue Heights.
y Attract, support and coordinate
fluvax partner), People & Culture,
around 300 volunteers—who Rev Dr Trevor Whitney,
and ICT, we implemented online
are a vital part of Resthaven’s Coordinating Chaplain at
flu vaccination bookings and
workforce, providing around Resthaven Craigmore, retired in
automated record keeping. Whilst
25,000 hours of support to our April 2021. Recruitment for his
there were a few teething issues,
customers each year. If only we replacement is underway.
more than 1,900 people were
had more of them! See page 18.
vaccinated by the end of April, and Dr Louise Townend
y Provide pastoral care to 1,200+ the data management effort was (right) has been
residents, their families, and significantly reduced. Thank you appointed as
staff, through nine wonderful to everyone for supporting these Coordinating
Coordinating Chaplains. They, vastly improved processes. Chaplain at
along with the volunteer Resthaven Port
Chaplain’s Assistants, provide Whistleblower Policy Elliot. We welcome
invaluable care and support. Louise to Resthaven.
On 1 May 2021, we will publish
y Coordinate and ensure 3,000 our Whistleblower Policy. This is In January 2021, a Commissioning
staff and volunteers receive an fundamental to supporting and Service was held for Coordinating
annual flu vaccination. enabling Resthaven’s values; in Chaplain, Dr Nina Corlett-
y Gather and analyse around particular, trust and integrity. The McDonald, at Resthaven Leabrook
2,800 survey, focus group, Policy supports people to speak up (below). Thank you to all those
and feedback touchpoints if they have a concern, and ensure who participated in the service.
each year, providing insight that they are protected from any
into our customers and their form of disadvantage as a result of
experiences. There are many making a report.
compliments for Resthaven’s
In order to support and protect
workforce in this feedback.
someone, reports need to be made
y Undertake around 60 site audits to specific people, or through
in relation to food quality, specific channels. At Resthaven,
infection control and auditing you can report a concern to
key areas of operations. me, or Sylvia Powell (Executive
y Monitor around 200 legislative Manager People & Culture) or
instruments, and the many Darren Birbeck (CEO). In order to
standards, guidelines, rules and demonstrate our commitment
obligations that we have to to the protection of anyone who
comply with in the sector. has a concern, Resthaven has
also established a service with an
y Maintain around 1,700
independent provider (below),
controlled documents, and Take care until
who will protect the anonymity of
undertake around 500 changes next time,
the person making the report, and
to these documents annually.
can also provide advice.
Fluvax Improvements Independent Whistleblowing
Support Line: Erika Comrie
We have made several
Email: whistleblowing@
improvements to the flu Executive
emaconsulting.com.au Manager,Strategy &
vaccination clinic and record
Phone: 1800 951 055 (8.30am-5.30pm) Governance
keeping process this year.
Volume 30 Issue 2
10 May 2021Resthaven Incorporated Staff Link
Quality Systems Policy Reviews
The following policies/procedures,
Residential Focus Groups home must have received a 2021
& related forms/documents, have
influenza vaccination, and be
Focus groups were held across been reviewed. All are available
able to produce evidence of this. on RestNet. It is your responsibility
Resthaven residential homes
This includes volunteers, families, to check and keep up to date.
throughout March. They
friends, contractors, and all other Please familiarise yourself with
were orignally scheduled for
visitors. changes.
November 2020, however,
most were postponed due to Corporate & Administration
COVID-19 Vaccinations
COVID-19, except for Resthaven y CAA-PRO-17 Motorised Chair/Vehicle
The COVID-19 vaccine is y CAA-PRO-20 Contract Services
Port Elliot, held as planned in y CAA-POL-22 & CAA-PRO-22
November 2020. encouraged for Resthaven staff, Advance Care Planning
but it is not mandatory. y CAA-PRO-23 Vehicle Use
All sites have now completed y CAA-POL-25 & CAA-PRO-25
their focus groups, and we thank As mentioned on page 8, as at Application and Entry to
April 2021, COVID-19 vaccination Residential and Retirement Living
the site staff for welcoming the Accommodation
Quality team onsite. We enjoyed clinics had taken place at several y CAA-POL-29 Corporate Credit Card
visiting you and speaking with Resthaven residential services y CAA-POL-31 ICT
y CAA-POL-31-01 Resthaven Network
residents and representatives sites, with a large number and Application User Password
about their experience of of residents taking up the y CAA-POL-31-02 ICT Services Access
COVID-19 in relation to the opportunity to be vaccinated. Management
y CAA-POL-38 & CAA-PRO-38 Naming of
services we provide. These clinics are part of the Buildings, Property and Services
Commonwealth government’s y CAA-POL-43 & CAA-PRO-43 Workforce
We received some very positive Influenza Immunisation
phase 1a vaccine rollout, which
feedback from the focus Clinical Practice Manual
prioritises older people living
groups, including compliments y CPM 14 Specialised Health Care Needs
in residential care, and the staff
about how well staff facilitated Community Services
who directly support them.
communication with families y CS-PRO-01 Referral and Eligibility
The clinics are managed and y CS-PRO-04 Client Services
during the periods of restricted y CS-PRO-11 Lifestyle Choices Plus
visiting. We also appreciate the facilitated by external health
Human Resources Manual
suggestions for improvement providers. Residential services y HR-PRO-06 Job Descriptions
that we received, as it helps us to staff are only offered the y HR-PRO-37 Counselling and
continually improve. COVID-19 vaccination on the day Disciplinary Action
of the clinic if there are leftover Maintenance
MAG-PRO-35 Monthly Preventative
Influenza Vaccinations doses once all residents who y
Maintenance - Electric Beds Powered
wish to be vaccinated, have Recliner Chairs
Flu vaccination clinics for
been. y MAG-PRO-39 Checking of DECT
Resthaven staff commenced Phones Batteries and Chargers for
in April 2021. It is a mandatory The rollout of vaccination clinics Residential Sites
requirement that all Resthaven for staff and community clients Residential Services
staff be vaccinated against has been slow, and yet to be y RS-POL-02 & RS-PRO-02 Assessment
Care Planning and Evaluation
influenza. I thank the Resthaven clarified. y RS-POL-05 Resident Incident Injury
staff community for ensuring We will keep you informed when
and Compulsory Reporting
we keep our customers safe we know when, where, and how
Work Health & Safety
by participating in the flu clinics will be conducted.
y WHS-PRO-02 Management of
Notifiable Incidents
vaccination program. As at 30 y WHS-PRO-13 Smoking Vaping Use of
April, 59 clinics were booked, and Stay well! E-Cigarettes in the Workplace
49 clinics were completed. I am y WHS-PRO-14 Waste Management
y WHS-PRO-17 High Risk Work
delighted to report that almost y WHS-PRO-18 Installed Asbestos and
1,400 staff have been vaccinated. Asbestos Containing Material
y WHS-PRO-19 WHS Entry Permit
Thank you, everyone! y WHS-PRO-20 Management of Blood
It is a mandatory requirement Jasmina Borsic and Body Fluid Exposure Incidents
Manager, including Needle Stick Injuries.
that, from 1 June 2021, all those
Governance &
entering a residential aged care Quality
Volume 30 Issue 2
11 May 2021Resthaven Incorporated Staff Link
People & Culture
Thank You... Casual/Permanent Part Time Professional Development
… to all our valued staff for the Resthaven offers the option As part of Resthaven’s commitment
work you do every day. Thank of working regular hours on a to ongoing learning and offer of
you for your can-do attitude, permanent part time basis, with career pathways, eligible staff with
going the extra mile and above benefits of annual and sick leave continuous service of greater than
all, working as a team entitlements. nine months may have access
to financial assistance through
Together Staff can change from casual to
the Resthaven Professional
Everyone permanent part-time contract
Development Fund. Speak with
Achieves with entitlements to:
your Manager, or the People and
More y A minimum guaranteed Culture team, to find out more.
We are stronger together! number of hours to work
y A minimum of four weeks paid ‘My Own Portal’ Update
Staff Appreciation Awards annual leave entitlements You can now organise your leave
To thank and recognise long- (accrued pro rata) based on the through ‘My Own Portal’. Simply
serving staff, the Resthaven employee’s hours worked in a log on to apply for leave, or to view
Staff Appreciation Awards will week, with a minimum loading your leave entitlements.
be held on Friday 2 July, 2021, of 17.5% when the leave is
at the Pavilion on South Terrace. taken Workforce Development
This year, there are 125 award y Up to 10 days annual paid
recipients who have reached the
With growth across a number
personal leave (sick and carers, of Resthaven services, we have
following milestones: accrued pro rata) based on the increased recruitment activity with
y 69 x ten years employee’s hours worked in a more than 200 staff inducted in the
y 36 x fifteen years week, which accrues each year first quarter of 2021. Traineeships
y 10 x twenty years of service and is cumulative are being introduced as part of a
y 6 x twenty-five years every year stronger Career pathway, with 37
y 3 x thirty years y Paid Public Holidays for currently in place.
y 1 x (an incredible) forty years! employees who regularly work
Awards are calculated in financial on that day and are approved to Staff News
years, with milestones starting be absent Sadly, we farewell Recruitment
at ten years. Staff who reach y Paid parental leave Lead, Nicky Brunning, who has
their five year milestone receive y Paid compassionate leave been offered a career opportunity
a personally signed ‘thank you’ for up to two days for each to support a major SA initiative,
card from the CEO. instance. outside of aged care. I take this
Unfortunately, in 2020, the If you have any questions about opportunity to thank Nicky for
awards were cancelled for working in a permanent part time her significant contribution to
the first time in their 26 year capacity, please speak with your the Recruitment portfolio within
history due to the COVID-19 Manager. Resthaven. Please join me in
pandemic. Instead of a luncheon, wishing Nicky the very best for her
award recipients had their gifts Guest Panellist future endeavours. Sam Rothall will
delivered to their respective sites be Acting Recruitment Lead whilst
On 16-17 March, I was delighted we recruit for a replacement.
by Public Relations staff, with
to be invited by Business Insights
balloons and flowers. We are Thank
Asia Pacific (BIAP) to participate
crossing our fingers that the 2021 you, team
as a Guest Panellist at the 2021
awards go ahead as planned! Resthaven!
South Australia Human Resources
Award recipients and their Leadership Summit. I was
Managers will receive their honoured to share the great work Sylvia Powell
invitations via post closer to Resthaven is doing to support staff
Executive
the date. Congratulations to all development, and the creation of Manager, People
awardees, and thank you for your career pathways for staff. and Culture
long and valued service.
Volume 30 Issue 2
12 May 2021Resthaven Incorporated Staff Link
Work Health & Safety
Wellness Boost
We all experience a mid- Employee Assistance
afternoon slump sometimes. Program (EAP)
Here are some simple activities If you need support at any
we can all put in place to stay time, or for any reason,
energised, productive, and ready please access our free and
for tomorrow. confidential Employee
Assistance Program (Access
Stay Hydrated
Programs) to speak with a
Dehydration can negatively counsellor. To contact Access
impact energy levels and Programs, phone:
increase fatigue. Start each
day with a glass of water and a 1300 667 700, or visit
goal of drinking eight glasses www.accesssa.com.au
throughout the day. There are
several apps available that can
help to track your hydration. Take a Break
Stay Positive Taking frequent breaks can help
to keep your energy levels up. Self-care is not a waste of
A great positivity exercise is A walk at lunchtime, away from time; self-care makes your use
to place a notebook and pen your electronic devices, can of time more sustainable.
next to your bed before you fall boost energy levels and reduce Jackie Viramontez
asleep. Right after your alarm fatigue. if you don’t have time for
goes off, write down one thing a walk, simply stand and stretch.
you’re looking forward to doing
that day. This will help to start Dinner Single-Use Plastic Ban
your day with a positive mindset. Aim to finish eating 2-3 hours Starts
Breakfast before bedtime for better sleep. South Australia’s ban on
Incorporate lean protein, dark single-use plastics began on
A healthy breakfast will give you leafy greens, whole grains and
a great start to the day. Try: 1 March, 2021.
other nutrient-dense foods.
y Yoghurt with fresh fruit/nuts The ban applies for single-
Eat mindfully; put the phones use plastic items like straws,
y Porridge with chia seeds away and turn off the television, cutlery and beverage
y Boiled eggs with cooked and enjoy the meal. Mindful stirrers and will expand to
spinach. eating can prevent you from include other items such as
overeating. polystyrene cups, bowls and
Lunch
Creative Colouring Time plates in early 2022.
Instead of a large meal at
lunchtime, try eating a smaller Quiet time away from the blue Exemptions allow for the
lunch with an afternoon snack. light of screens will help you to sale, supply and distribution
Including healthy unsaturated get a better night’s sleep. Read a of single-use plastic straws
fats and whole grains can also book, fill in a colouring book, or for people with a disability or
give the body sustained energy. listen to music. health needs (this includes
aged care).
Plan your Exercise Take care,
South Australia is the first
Scheduling regular physical state in the nation to pass
activity means that it will legislation to ban the sale,
become a normal part of your Justin Burgess supply and distribution of
day. Exercising boosts energy Manager, Work single-use plastic products.
and improves sleep quality. Health Safety &
Injury Management
Volume 30 Issue 2
13 May 2021Resthaven Incorporated Staff Link
Workforce Development
Recruitment
Defining and supporting career
pathways within Resthaven has
had additional focus since July
2020, with the appointment of
a Career Pathway Lead, Hannah
Curtis.
Acknowledging the continuing
demand for attracting, recruiting
and retaining a workforce in aged
care, this role works closely with
recruitment to find opportunities
to support new demographics
into the industry, and support the
pipeline into critical roles through
the development of existing staff.
If you have completed this This is especially helpful for staff
Currently, 37 Resthaven staff are training face-to-face in the last who work in regional areas,
on a training contract, including 12 months, you may not be where support for people with
Home Support Workers, Personal required to complete it online Parkinson’s Disease and their
Care Workers and Community – if in doubt, check with your carers in the community are
Services Coordinators. Manager. limited.
Residential and Community Throughout April, Julie facilitated
Staff News
staff are required to complete sessions for clients and their
We sadly farewell Clinical Nurse additional emergency response, carers at Resthaven Limestone
Workforce Development - Student manual handling and donning Coast Community Services. She
Facilitator, Kerry Billing, from the and doffing practical training also presented further sessions
Workforce Development team. delivered at site by the Workforce at Resthaven Paradise, with very
Kerry has been a passionate Development team. positive feedback received.
facilitator of the Flinders Uni If you have any questions or
Nursing students. Some of our Leadership Training
concerns, please speak with your
longer term staff would have Manager. As a Platinum member of the
seen Kerry in a Clinical Educator Australian College of Nursing,
capacity, or even a Registered Parkinson’s Education Resthaven received ten
Nurse on the floor! I have no educational places, valued at
Over the past few months,
doubt that she will thrive in her $11,000, for staff to complete
Clinical Nurse Workforce
new role in a lecturing capacity. a series of online education
Development, Julie Tansing, has
We wish Kerry all the best. modules called the Leadership
conducted several education
Masterclass Series.
sessions for staff and residents
Training Update
alike about Parkinson’s Disease. These were allocated to staff
I’m happy to advise that across Resthaven residential and
Julie is pictured (above) in
Resthaven’s annual theory community services, and the
February conducting zoom
training is now accessible via participants are
sessions for staff teams from
RestLearn, for those who will be all progressing
both community and residential
completing the program online. well with their
services, along with a group of
The recommended internet modules.
residents at Resthaven Paradise.
browsers are Chrome, Edge
April is Parkinson’s Month,
and Firefox (note: the settings Tom Cleghorn
and Julie prepared Resthaven
in Internet Explorer are not Manager, Workforce
staff teams with information
compatible). Development
surrounding the disease.
Volume 30 Issue 2
14 May 2021Resthaven Incorporated Staff Link
Public Relations
2021 Resthaven Television
Commercial
On 4 April 2021, Resthaven’s new,
highly anticipated television
commercial was released to the
world, and on our television
screens!
The process was an incredibly
rewarding experience for all
involved, and a lot of hard work
and weeks of preparation being
brought to fruition.
This commercial showcases the
heart and soul of Resthaven
while promoting the multitude
of services that we provide.
We knew our staff would best We are thrilled with the outcome
represent us on the screen – and of the 2021 Resthaven television
that is exactly what they did. commercial, and to be able
to share what we have been
On 1 March, we sent out an
working on with all of you. You
internal talent call, encouraging
can view it on the home page of
those who know Resthaven best
the website any time. Enjoy!
to represent our organisation.
It is with your passion for what
We received 50 responses
we do here that has made all this
from across Resthaven, and it
possible and worthwhile – so we
was fantastic to see so much
thank you.
enthusiasm. We would like
to thank all 50 staff members Listen to the radio and look out
who applied to be a part of this for our new print advertising that
project. complements the new campaign.
Watch out for our forthcoming
Of those applicants who were
photo shoots for more photos of
shortlisted, we thank you for
our community!
your shared excitement and
cooperation, in what was an
interesting process.
The shortlisted applicants
were invited to audition to
the advertising agency. Those
selected saw themselves diving Julie Johinke
head-first into the filming world Manager, Public
Relations
on 22 March.
Pictured (from top): Michelle O’Dea (Home
Filming day involved a lot of Support Worker, Resthaven Northern
back and forth, retaking the Community Services); Bindia Arora (Personal
same scene until it was perfect, Care Assistant, Resthaven Leabrook) and
Julie Johinke (Public Relations Manager);
running around to different Darren Birbeck (CEO) and Bola Abu
locations, and enduring the heat. (Home Support Worker, Resthaven Marion
Community Services); Darren and Bindiya
Maka (Registered Nurse, Resthaven Paradise
& Eastern Community Services).
Volume 30 Issue 2
15 May 2021Resthaven Incorporated Staff Link
Diversity
Staff Diversity Training
As part of Resthaven’s Diversity
Action Plan, ‘diversity groups’
training has been provided
to various residential and
community services staff. The
training sessions cover the topic
of ‘diversity’ in its broadest sense
– not just categories such as
ethnicity or cultural diversity.
Rather, the course outlines
diversity in aged care, the
different diversity groups, how
people of diverse background
may have been impacted by their Above: Staff celebrate Nepali New Year at Resthaven Mitcham.
lived experiences, and how this
influences their access to aged Harmony Week Upcoming Cultural Events
care services. For this year’s Harmony Week y Orthodox Holy Saturday
As time of writing, 34% of (15-21 March), Resthaven (1 May)
Resthaven sites have booked developed a special Harmony y Mother’s Day (9 May)
in this training. Contact me to Week poster for sites, and an
y Eid al Fitr (end of Ramadan)
arrange this session for your site. appreciation card for all staff and
(12 May)
It’s not too late! volunteers to acknowledge their
part in making our organisation y International Day Against
‘The Little Things’ Project an inclusive workplace. See Homophobia, Biphobia,
photos opposite page. Intersexism and Transphobia
The Resthaven Internal Research (IDAHOBIT) (17 May)
Project, ‘Communication Matters
Nepali New Year y Buddha Day (19 May)
– Intercultural communication
skills training’, commenced in On 14 April, residents and y Pentecost (23 May)
January 2021, and will run until staff at Resthaven Mitcham y National Sorry Day (26 May)
the end of June. Resthaven celebrated Nepali New Year y National Reconciliation Week
Leabrook was the pilot site in style. Resthaven Mitcham (27 May – 3 Jun)
for this project, with residents’ Lifestyle Coordinator, Sylvia
y Refugee Week (20-26 June)
experiences and feedback Ortiz, organised for the Hall to be
decked out in all things Nepali, y Coming of the Light (1 July)
informing the training.
taking residents on a cultural ride y International Tartan Day
The aim of this project is to (1 July)
(without the travel!).
support direct care staff to better
Residents delved into all things y NAIDOC Week (4-11 July)
connect with consumers through
the use of language. Part of this Nepali, such as the history For more information about
project is the use of ‘The Little of Nepali New Year, and the these events, visit the Significant
Things’ training kit, developed by traditions surrounding it. Nepali Days & Events calendar 2021 on
Meaningful Ageing Australia. staff donned traditional dress RestNet, under the Multicultural
and performed a dance that Services &
The training sessions are highly
is specific to Nepali New Year Diversity portal.
interactive, involving discussion
(pictured above).
and activities. These include
a combination of sharing To top off celebrations, the
experiences and perspectives. kitchen team provided a Priscilla de Pree
The first training sessions were delicious Nepali afternoon tea Project Officer,
held in March, with follow up for residents to enjoy. Well done, Multicultural and
training planned for May. everyone! Diversity
Volume 30 Issue 2
16 May 2021Resthaven Incorporated Staff Link
Harmony Week 2021
From 15-21 March, we celebrated
Resthaven Craigmore
Harmony Week. In previous Did you
years, Harmony Day was held know...?
on 23 March. Harmony events
aim to promote diversity and Since 1999, more
acceptance of other cultures. than 80,000
Pictured this page are just some Harmony Day
of the many events held across events have been
many Resthaven sites. held in childcare
centres, schools,
Resthaven Malvern community
groups, churches,
businesses,
organisations,
Resthaven Head Office
and federal,
state and local
government
agencies across
Australia.
www.harmony.
gov.au
Resthaven Leabrook
Volume 30 Issue 2
17 May 2021Resthaven Incorporated Staff Link
Volunteer Services Volunteer with
Great ‘Bee-ing’ Together! Resthaven!
People can apply to
volunteer with Resthaven
through our website:
www.resthaven.asn.au/
volunteer.
Or, pass on their details to us.
Email volunteer@resthaven.
Volunteer celebrations are bus trip in April (pictured right), asn.au, or phone 8373 9036.
back! Events will be held across along with Resthaven Malvern,
Resthaven locations throughout Bellevue Heights, and Craigmore.
May 2021. Sadly, we were not able We sincerely thank the volunteer
to bee together last year, which is bus driving team.
why the theme of our 2021 events
We are keen to engage more
is: ‘Great “bee-ing” together again!
volunteers across Resthaven.
Let’s make a buzz this year Join us in spreading the word...
with our celebration events for Keep an eye out for volunteer
Resthaven volunteers promotions and inspiring stories.
‘bee-ing’ inspiring, kind and
One of these is of Resthaven
unique people.
Murray Bridge
We are delighted that bus trips volunteer, Jan
have recommenced, after being Menz (below).
put on hold during the past year Enjoy!
due to the Coronavirus pandemic.
Stacey
After trials at Resthaven Thompson
Malvern and Leabrook in March, Manager,
Resthaven Mitcham enjoyed a Volunteer Services
Volunteers in Top Form at the Winning Post
Volunteers engage and connect with people living at Resthaven in such
varied and interesting ways. Resthaven Murray Bridge volunteer, Jan
Menz, is one such person.
Jan and resident, Mr Robert Lynch (right), talk all things horse racing.
Robert has three grandsons in the racing industry, two of whom are
jockeys and one a trainer. Before each visit with Robert, Jan follows up
on their racing form and provides this information to Robert, who is a
person with vision impairment.
Together, Jan and Robert are also involved in the footy tipping competition and maintaining Robert’s
pinboard with the football results, for all residents to follow.
‘Robert is our longest residing resident on-site, and at the age of 96, we have never seen him happier!’,
says Lifestyle Coordinator, Soraya Fitzgerald. This match is a photo finish!
Jan also supports and arranges activities at Resthaven Murray Bridge, including the ‘500’ card game with
three residents who enjoy playing together.
As you can see, Jan makes a real difference in the lives of people living at Resthaven Murray Bridge.
Volume 30 Issue 2
18 May 2021You can also read
