GERMAN LANGUAGE TALENT - IN OUTSOURCING & SHARED SERVICES ACROSS CEE An analysis of demand and availability by Workwide Group in co-operation with ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
In co-operation with
GERMAN
LANGUAGE
TALENT
IN OUTSOURCING & SHARED
SERVICES ACROSS CEE
An analysis of demand and availability by Workwide Group in
co-operation with German Outsourcing Association
April 2019GERMAN
LANGUAGE
TALENT
IN OUTSOURCING &
SHARED SERVICES
ACROSS CEE
A market place
analysis
This paper provides an analysis of the demand and
availability of German language professionals in Central
and Eastern Europe within the Shared Services and Business Process
Services sector, which is the largest employer of German speaking talent
in the region.
The focus of this report is on four destinations with high employment of
German speakers: Poland, the Czech Republic, Hungary and Romania.
This analysis was initiated and executed by Workwide Group in co-operation
with German Outsourcing Association (Deutscher Outsourcing Verband e.V.).
If you would like to refer to this paper please contact:
simon.nilsson@workwidegroup.com
2 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeWarsaw city sky line
CONTENT
4 Summary and method
5 The Business Services Sector Central and Eastern Europe at a glance
6 Demand
7 German language talent in the Business Services Sector (BSS)
8 Type of jobs with German language skills, currently open
9 Examples of German companies operating BSS centres in Poland
10 Availability
11 German language in Central and Eastern Europe
12 German as the native language
13 German as a foreign language
13 University graduates with German language skills
14 Labor cost for German speaking talent in Central and Eastern Europe
15 Current and future demand and availability
16 Case study - Bluelink Czech Republic, relocating German talent
18 Digital & scalable relocation recruitment solutions with Workwide
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 3PREAMBLE
Our analysis strongly suggests a growing In Poland for example, 53% of BSS cen-
shortage of German speaking talent in tres provide support to the German mar-
the Business Services Sector (BSS) across ket. The ratio is higher in the Czech Re-
Central and Eastern Europe (CEE). public (75%) and Romania (80%).
We found that there are several reasons Our research focused on many aspects
behind the shortage including increased of German language supply and de-
demand for German speaking talent mand in CEE including the number of
across the multilingual Business Services open positions in relevant professions
Sector in Central, Eastern and Southern and the distribution of German speakers
Europe, an increased demand for Ger- in various locations and groups includ-
man talent from the remote gaming ing minorities, expatriates and people
industry and the expansion of Europe- with German as a second or subsequent
an Headquarters of multinational com- language.
panies.
We include an overview of labour cost
When we combine these trends with and an outlook of the availability of Ger-
the low expatriation of German citizens man language talent. Finally, we provide
(0.3% of total population per annum) practical examples of recruitment prac-
the shortage becomes clear. tices.
4 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeTHE BSS The Business Services Sector includes Shared
Service Centres (SSC), Business Process Out-
INDUSTRY IN CEE sourcing (BPO) and Information Technology
AT A GLANCE Outsourcing (ITO). The BSS is among the most
important industry sectors in the CEE coun-
tries. Many operators and shared service cen-
tres have multilingual capabilities and deliver
services and support to foreign companies,
foreign consumers and foreign business mar-
kets including Germany. In order to provide
services at a premium level, native language
talent is essential.
Number of BSS
centres and number of
employees in the BSS
sector
Poland Number of BSS
centres in the
BSS sector
Number of
employees in the
BSS sector
852
193.500
290
100.000
Czech
Republic
110
130.000
265
Hungary
125.000
Romania
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 5Prague city
DEMAND
FOR GERMAN LANGUAGE
TALENT ACROSS SELECTED
CEE COUNTRIES
In this section we consider the demand for
German language talent in selected CEE markets.
We provide an overview of the type of jobs with German language
requirements, and the industries and regions in which those jobs exist.
Traditionally there have been several regions within CEE with a strong
connection to the German language including parts of Poland, the Czech
Republic, Hungary and Romania.
We analyse current job openings across different regions as well as past and
planned investment by German companies and large international centres in
the Business Services Sector serving German clients.
The objective is to better understand the current market conditions to enable
future investment and recruitment decisions.
6 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeGERMAN LANGUAGE Hungary, Poland, Czech Republic and
Romania and other CEE countries have
SERVICES a long history in providing business
and technology related services to the
DEPLOYED IN international and German market.
THE BSS SECTOR The reasons for that are geographical
ACROSS SELECTED and cultural proximity, marginally
larger German speaking minorities,
CEE MARKETS strong connection to other industries
and the good conditions for cross-
border business provided by the
European Union.
The ratio of businesses providing IT
and/or process services in German
language is in all countries 2nd, shortly
behind English. 5), 6), 7), 8), 9)
Number of companies
providing services in
German language
Poland
485 out of 852
companies
use German
during service
delivery
42 out of 52
companies
use German
during service 33 out of 40
Czech
delivery companies
Republic
use German
during service
delivery
58 out of 71
companies Hungary
provide services
in German
language
Romania
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 7DEMAND
TYPE OF JOBS In order to estimate the current demand
for German language talent, we have an-
WITH GERMAN alysed the number of current job open-
ings that require German language skills
LANGUAGE SKILLS, in CEE. Primary data for this analysis is
CURRENTLY OPEN sourced from country specific versions of
the largest job aggregator.
Secondary data for this analysis is sourced
from national job boards including profes-
sion.hu in Hungary, ejobs.ro in Romania,
fratrespolsk.pl in Poland and prfesia.cz in
the Czech Republic.
The results are current at April 2019.
The data presented below reflects the to-
tal number of job advertisements posted
on the largest job aggregator at the time
this research was completed. It should be
noted that many advertisements were for
multiple employees and as such actual de-
mand for total employees is likely higher
than the total number of advertisements.
10)
Number of advertised Poland Czech R. Hungary Romania
positions with German
language 3007 1029 1166 1483
Required level of language knowledge
Most positions (about 82%) require either
advanced, native or near-native German
language skills. Only a few positions, es-
pecially in the technically orientated jobs,
require German language at lower to in-
termediate levels. 10)
8 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeDEMAND
EXAMPLES For the purpose of this report, Poland is
used as an example of investment by Ger-
OF GERMAN man companies in business service cen-
tres. Most of these centres provide services
COMPANIES in a number of different languages in addi-
OPERATING BSS tion to German.
CENTRES IN The total number of German based com-
panies that own BSS centres is 59, lower
POLAND than the number owned by Polish and
United States based companies. 11)
Number of centres
owned by German
TriCity
companies in Bayer,
Poland Thyssen Krupp
Bydgoszcz PWC
Frosta
Terra Computer
Business Consulting
Center/SNP Poland
Lodz
MeeLogic
BSH (SSC, IT)
Szczecin Huuuge Games
Ceri International (SSC)
Raynet DHL (SSC)
Meelogic T-mobile (SSC)
NTConsult Commerzbank (IT)
Lintra GFT (IT)
Poznan
Arvato Rossmann (IT)
Computacenter
Metro Services
Homag
Intive
Transcosmos
Volkswagen Group Services
Arvato Services
Carl Zeiss
GFT
Homag
Itelligence
Lorenz service,
MAN Accounting Center
Osram
Rehau
SNP Poland
Analyx
Number of centres offer- Poznan Lodz Bydgoszcz TriCity Szczecin
ing services in German
n/a 33 14 34 17
language in total (11)
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 9Budapest, Danube with Chain Bridge
AVAILABILITY
GERMAN LANGUAGE IN
CENTRAL-EASTERN-
EUROPE
In this section we analyse the availability of German
speaking talent in the CEE region with a focus on Poland,
the Czech Republic, Hungary and Romania.
The available talent is based on the size of the German minority, the number
of students that graduate with a German language degree, the number of
expatriates from Germany and the number of people that learn German as a
second language outside of university studies.
Our findings conclude that even though the German language is deeply
embedded in these countries, the BSS needs to expand the local and regional
German-speaking talent pool to maintain and grow its current service
capability. Relocation of talent from native speaking markets is a key factor. To
support representatives from the BSS we also include information on labour
cost and current and estimated future labour availability in this section.
10 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeGERMAN LANGUAGE IN CENTRAL-EASTERN-EUROPE
GERMAN AS norities that consider German as their
second native language.
NATIVE
LANGUAGE Poland
There are 150,000 ethnic Germans in
German is one of the most spoken for- Poland. About 103,000 of those ethnic
eign languages in Europe. Our defini- Germans have dual citizenship with
tion of native level German speakers Germany and Poland, and around
includes German minorities and Ger- 45,000 are German citizens only. In
man expatriates. 2014/15 there were 378 elementary
schools teaching German to 37,000
students as a minority language (a
German minorities minimum of three sessions of at least
45 minutes per week). Most members
In most of the Central and Eastern Eu- of the German minority live in the re-
ropean countries we find German mi- gion (Voivodeship) of Opole. 12)
150,000
ethnic
Germans live
in Poland
96,000
25,000 Hungarians
Germans live in speak German
the Czech at home
Republic
PL
CZ
36,000
HU ethnic
RO
Germans
live in
Romania
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 11GERMAN LANGUAGE IN CENTRAL-EASTERN-EUROPE
Czech Republic Romanian names and the current Ro-
manian president belongs to the Ger-
The German minority is decreasing in man minority. 15)
number. In 1970, 81,000 people con-
sidered themselves part of the Ger-
man minority. By 2001, this number Expatriates
had decreased to 39,000 people. We
estimate that the current number of Due to the economic relations be-
people who consider themselves part tween European countries and the
of the German minority has decreased freedom of movement within the
further. These people were mostly de- European Union, there is a growing
scendants of Germans and Austrians number of expatriates including Ger-
that migrated during and after the mans that live and work in the CEE
Thirty Years’ War. They primarily lived countries. The rise of digital commu-
in the regions of Böhmen, Schlesien nities and platforms such as Interna-
and Mähren. 13) tions and Workwide make it very easy
for people to relocate.
Hungary
To quantify how many Germans live in
Among our focus nations, Hungary the different countries is difficult be-
has the largest German minority with cause foreigners within the European
132,000 people that considered them- Union are only required to register af-
selves in 2011 to “belong to the Ger- ter 186 days in a new country. In some
man nationality”. There were 96,000 cases they do not register because ex-
respondents who reported that they patriates sent by their home country
speak German at home. As a result of employer still have their home coun-
the large population, there are many try working contract. Occasionally the
locations in Hungary that feature bi- expatriate does not see any immedi-
lingual town and village signs that in- ate benefit to registering in the new
clude German language names and country so they would not fall into our
information. 14) statistics.
Romania Recent official statistics indicate that
249,000 Germans 15a) or 0.3% of
There is a German minority in Roma- the total German population moved
nia of about 36,000 people, they are abroad in 2017. This is notably lower
relatively disbursed across the large than other countries with sought af-
geography of Romania. The German ter language talent, for example Swe-
minority is mostly distributed across den (0.6% of total population moved
seven smaller towns. abroad in 2015). 15b)
Interestingly, a few towns have official Giving consideration to the previous
German names in addition to their commentary, we have attempted to
12 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeGERMAN LANGUAGE IN CENTRAL-EASTERN-EUROPE
quantify the number of expatriates. Most registered German citizens live
However, these figures should be con- in the capital and the northern region
sidered indicative due to the issues (Ústecký kraj), close to the German
previously outlined. border. 17) In 2017, 825 Germans offi-
cially migrated to the country, howev-
Poland er 586 returned to Germany. 17a)
The number of German registered Hungary
expatriates living in Poland exceeds
22,000 and appears to be the second According to the Hungarian press, the
highest among all expatriate groups number of German citizens registered
in Poland. The migration from Germa- in Hungary is estimated at 80,000.
ny to Poland in recent years has aver- 18) In 2017, 1,047 Germans officially
aged around 8,000. However, migra- migrated to the country and 654 re-
tion is trending downward with 5,068 turned to Germany. 17a)
migrants in 2017. Net migration is low,
with almost 4,000 Germans returning Romania
from Poland to Germany in 2017. 16)
17a) In the first quarter of 2016 there were
5,492 Germans with a registered res-
Czech Republic idence in Romania from a total of over
109,000 foreigners. 19) In 2017, there
In addition to the German minority in were 782 Germans who immigrated
the Czech Republic, there were about to the country and 672 people re-
25,000 registered German citizens in turned to Germany. 17a)
2018.
In 2015, the internationally active German “Goethe
GERMAN AS Institute” collaborated with German embassies, lo-
FOREIGN cal offices of the Goethe-Institut, the Zentralstelle
für das Auslandsschulwesen, the Deutsche Akade-
LANGUAGE mische Austauschdienst (DAAD) and other part-
ners to estimate the number of people who were
learning German as a second language. The results
are summarised on the following page. 20)
When looking at language proficiency, the example
of Hungary shows that most language learners at
university and other higher education finished with
an intermediate level of German language.
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 13GERMAN LANGUAGE IN CENTRAL-EASTERN-EUROPE
CZECH
POLAND HUNGARY ROMANIA
REPUBLIC
University students
with German 96,555 20,694 9,061 3,238
language
German learners in
adult and further 49,400 n/a n/a 30,455
education
In 2018, this amounted to 19,300 stu- portion of respondents who have stud-
dents finishing with an intermediate ied German were located in Hungary
level of German. Only 1,800 students with 44%. In comparison, the number
finished with an advanced level of of students studying English at univer-
German. This amounts to less than sity in Hungary is much higher at 66%
10% of university students graduat- of respondents. In the Czech Republic
ing with an advanced or better level these numbers were significantly low-
of German. er with 18% of respondents having
studied German. 21)
The “Flash Eurobarometer 466 survey,
2018” revealed that the highest pro-
LABOR COST As it becomes more and more difficult to hire Ger-
man speaking talent, the remuneration premium for
FOR GERMAN the German language is growing.
SPEAKING For example, in Poland there is a language premium
TALENT IN of around 20% across finance and HR functions and
50% for software developers. 22)
CEE
In the Czech Republic the premium for additional
language proficiency is between 15% and 30%. 23)
While this section is dedicated to the availability of
German speaking talent, it is prudent to examine
why companies are paying a premium for German
language talent.
14 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeGERMAN LANGUAGE IN CENTRAL-EASTERN-EUROPE
Demand is influenced by the number port an average hiring time in the BSS
of large organisations expanding ex- of 49 days, while the maximum can
isting centres or opening new centres. be up to 180 days for selected posi-
tions. 24)
Importantly, BSS organisations in
CEE countries do not only compete Considering the growth rates of the in-
among themselves for German ex- dustries in general, we foresee a grow-
patriated talent, they also compete ing demand for German speakers. For
with Irish and Dutch headquarters example, in the Czech Republic we
of multinational companies, the Mal- observe employment growth in the
ta and Gibraltar based remote gam- BSS industry of 12% while unemploy-
ing industry, the Southern European ment rates in the Czech Republic are
Business Services Sector and lastly the at record low levels.
maturing European startup scene, all
of which have an increasing demand Since 80% of BSS centres in the Czech
for language talent. Republic service Germany and the
sector is growing at 12%, we expect
further growth in demand for German
CURRENT AND speaking talent. 25) Other factors that
will affect future demand include:
FUTURE DEMAND » The growing outsourcing trend in
AND AVAILABILITY Germany, caused by significant labour
shortages
Native language talent is an import- » Trends including digitisation and
ant asset for any operator in BSS and development of easy-to-use VOIP and
native level service is expected in to- video conference technology
day’s market. Business Services com- » The expansion of multilingual services
panies considered to be “world-class” handled in shared service organisations
see increasing language require- into higher value functions
ments as a higher driver for change » The expansion of large global organ-
in talent profiles than non-world-class isations in Europe
BSS companies. 26) Based on our re-
search and through discussions with It is becoming clear that the unfavor-
Human Resources and Talent Acqui- able demand vs availability ratio of
sition leaders in Business Services, we German speaking talent is creating a
observe that the current demand for bottleneck for a large part of the in-
German speakers in BSS in the select- dustry, primarily the part of the indus-
ed CEE countries is already exceeding try that offers multilingual services.
the availability of German speakers in
the regional talent pool. This will contribute to an increase in
recruitment costs as BPO’s, SSC’s and
The total shortage of talent for the BSS recruitment agencies with increasing
is becoming a real business challenge. demands compete in a small talent
Companies in Hungary for instance re- pool.
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 15Prague city
USE CASE Bluelink is a specialist in customer re-
INTERVIEW lations management, consultancy &
strategy with a focus on the tourism &
airline industry. They are located in the
Czech Republic with 2,000 employees,
and with a high demand for native
language talent. Because of the local
BLUeLInK shortage of German speaking talent,
the company was looking for ways to
H u m a n l y D I G I TA L
expand how they were reaching and
2.000 recruiting suitable candidates.
employees
Following are a number of questions
34 and responses from Bluelink, affording
some insights into the company’s sit-
languages uation, their demands, and how they
partnered with Workwide Group to
5 solve the challenge of recruiting native
centres German speaking talent.
Can you give us a short introduction
of your situation in regard to de-
mand of language talent?
The travel industry is a very dynamic
business which is also reflected in our
hiring needs. Our recruiters need to be
16 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeUSE CASE INTERVIEW MULTI-LANGUAGE CAMPAIGN
very flexible and able to re- pany culture and values via
act fast to staffing requests. multiple videos and job ads.
Additionally, our business is This allowed us to better
still growing. Last year we share the experience of our
were honoured to welcome current employees in work-
a new airline client. This ing with us. We started by
year there are further new using Workwide’s version of
projects planned. Therefore, job advertisement.
we are still in search of suit-
able candidates who would As we were specifically tar-
like to join our multination- geting candidates from “Attracting
al centre in Prague. Germany, we found it very
useful that within the cam-
German
Attracting German speakers paign on Workwide.de, can- speakers
has always been a challenge
for us. We were searching
didates could easily check
the cost of living in Prague
has always
for a way to do two things: and the expenses they been a
1) reach out to potential
would have. This makes the
experience transparent for
challenge
candidates in Germany; the candidates and helps for us.”
and them to take better in-
2) to present not only our formed decisions.
company, but also the life-
style in Prague. What were the results?
We know that our candi- As a result, we were able
dates do not just value the to hire candidates with the
job itself, but also the place qualification and language
where they live and work. knowledge we were looking
for. Through our partnership
The combination of reach- with Workwide Group who
ing foreign candidates and provided us with their com-
providing convincing local bination of targeted job
information is very difficult campaigns and additional
to communicate in a regu- information about the lo-
lar job advertisement. cation of work, Prague, as
well as with the relocation
How did you go from and expatriate content they
there? have provided an extreme-
ly helpful solution to one
We decided to try Work- of our constant challenges
wide Group and their job in reaching and hiring Ger-
site Workwide.de, present- man speaking candidates.
ing to candidates our com-
German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 17Workwide office
DIGITAL
RELOCATION
RECRUITMENT Over 7,500 multilingual
SOLUTIONS employees hired worldwide by
more than 1,500 organisations
via Workwide Group’s native
and technology-driven job sites
Workwide Group operates native and Our job site and talent community in
technology-driven relocation job sites Germany, Workwide.de, is the leading
and talent communities. Founded in online destination for native German
Sweden in 2014 with the goal of en- talent interested in a career abroad.
abling young Europeans to experience
working abroad, we have since helped Contact us for more information on
thousands of ambitious job seekers to how to attract German, Nordic, Dutch
move abroad while developing their ca- and French native language talent via
reers. Workwide Group’s scalable, digital solu-
tions.
Over 1,500 companies, including some
of the world’s biggest brands, have used
our products and services to attract and Simon Nilsson,
recruit multilingual talent to Shared Co-CEO
Service Centres, BPOs, EMEA Headquar- T: +46 542 244 440
ters and other corporate environments. E: simon.nilsson@workwidegroup.com
18 German Language Talent in Outsourcing & Shared Service Across Central and Eastern EuropeWe would like to thank all organisations that made their research and statistics available and have provided partly individual insights, incl. the ProProgressio Foundation in Poland, the local investment support offices in Szczecin, Bydgoszcz, TriCity, Poznan an Lodz (PL) as well as invest in Poland, ABSL in Poland, in Czech Republic and Romania, the Hungarian Outsourcing Associ- ation, and the Hungarian Investment promotion office, DAAD, and the Goethe Institute. Sources Page 5 planning-further-expansion/ Minderheit in Tschechien” 1) Polish Information and 9) ABSL Romania: “Outsourcing 17 a) www.auswandern-info. Foreign Investment Agency: Industry report 2017” and 2018 com “Business Services Sector in Page 8 18) https://www.wochenblick. Poland 2016” 10) Country pages of www. at/immer-mehr-deutsche-in- 2) ABSL CZ: “BSS sector in indeed.com (pl/hu/cz/ro) and ungarn/ Czech Republic 2019” profession.hu in Hungary, ejobs. 19) https://www.romania-insider. 3) Hungarian Investment ro in Romania, fratrespolska. com/how-many-foreigners-live- Promotion Agency and pl in Poland and profesia.cz in in-romania/ Hungarian Service And Czech Republic 20) Geothe Institute “Deutsch Outsourcing Association: Page 9 als Fremdsprache weltweit “Business Services Hungary 11) Data reported from city 2015” https://www.goethe. Report 2018” investment promotion offices de/resources/files/pdf37/Bro_ 4) Invest in Romania: “Romania’s in Szczecin, Bydgoszcz, TriCity, Deutschlernerhebung_final2.pdf Business Service Sector IT&C, Poznan an Lodz and https://www.goethe.de/en/ SSC & BPO 2018” Page 11 spr/eng/dlz/eur.html Page 7 12) Poland: Wikipedia Page 14 5) The nr. of companies here “Deutsche Minderheit in Polen“ 21) “Flash Eurobarometer 466 refers to the nr. of companies Page 12 survey, 2018, via HIPA, Hungary that the data were based on 13) Czech Republic: Wikipedia 22) Invest in Poland: Business in the different reports, named “Deutsche Minderheit in Services Sector in Poland 2016 below. Tschechien” 23) ABSL Czech Republic ABSL 6) Polish Information and 14) Hungary: Wikipedia Report Czech Republic 2019 Foreign Investment Agency: “Ungarndeutsche“ Page 15 “Business Services Sector in 15) Romania: Wikipedia 24) Hungarian Investment Poland 2016” “Deutsche Minderheit in Promotion Agency and 7) Hungarian Investment Romänien“ Hungarian Service And Promotion Agency and 15a) https://www. Outsourcing Association: Hungarian Service And destatis.de/DE/Presse/ “Business Services Hungary Outsourcing Association: Pressemitteilungen/2018/10/ Report 2018” “Business Services Hungary PD18_396_12411.html 25) ABSL Czech Republic ABSL Report 2018” 15b) https://www.svt.se/nyheter/ Report Czech Republic 2018 8) ABSL Czech Republic utrikes/rekordmanga-svenskar- 26) The Hackett Group’s Annual ABSL Report Czech Republic flyttar-utomlands GBS Performance Study, 2018 2019, https://www.absl. Page 13 Page 16, 17 cz/100-thousand-people-are- 16) Poland: https://migracje.gov. Bluelink CZ now-working-in-the-business- pl Page 18 services-sector-in-the-czech- 17) Czech Republic: ABSL report Workwide Group republic-and-centres-are- 2019, Wikipedia “Deutsche Pictures and graphics Copyright and use of content Pictures: unsplash.com, pixabay.com, Workwide Publishing or re-publishing this paper or parts Group ; Text. 5com media, Workwide, Bluelink ; of it is prohibited without including title, pub- Editorial design, concept, graphics and media licher and link to this paper and prior written production by 5com Media, consent of Workwide group, Sweden. Press con- www.outsourcing-marketing.org tact: simon.nilsson@workwidegroup.com German Language Talent in Outsourcing & Shared Service Across Central and Eastern Europe 19
In co-operation with GERMAN LANGUAGE TALENT IN OUTSOURCING & SHARED SERVICES ACROSS CEE An analysis of demand and availability by Workwide Group in co- operation with German Outsourcing Association www.workwidegroup.com Publishing or re-publishing this paper or parts of it is prohibited without prior written consent of Workwide group, Sweden.
You can also read
