Heart of the community - Frimley Park Hospital

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Heart of the community - Frimley Park Hospital
Frimley Health NHS Foundation Trust

                                Members' Magazine July 2021

Heart of the                                Road to
community                                  recovery
Care in the comfort of                 Supporting our staff
your home                               after toughest year

Covid stories                In remembrance
Refections from                         Colleagues we lost
the front line                        during the pandemic

Running total
Run Frimley returns
- and more charity news

Heart of the community - Frimley Park Hospital
Welcome back                                                                                                                                                   Remembering our
                                                      Our brilliant teams have saved many lives during
                                                      the pandemic – well over 4,200 to date, and we
                                                      will be forever grateful for the brave efforts and
                                                                                                                                                               dedicated colleagues
                                                      sacrifces they have made to look after these
                                                      patients. But the pandemic has of course taken
                                                      a terrible toll. Sadly, some 1,300 of our patients
                                                                                                                                                               who lost their lives
                                                      could not be saved and even some of those
                                                      who have recovered have been left unwell with
                                                                                                                                                               In March, Frimley Health staff marked the National Day of
                                                      long-Covid conditions. It has also had a big                                                             Refection and took the time to remember four Trust colleagues
                                                      impact on our non-emergency work – our                                                                   who sadly passed away due to Covid. All are sorely missed
                                                      teams kept most of our planned care going but
                                                      unfortunately we had to postpone much of it to
                                                                                                                                                               and our hearts go out to their loved ones left behind.
                                                                                                                                                                                                                                                                                                           Mina Paragpuri
                                                      focus on the pandemic emergency. Waiting lists
When I last wrote to you in December, we were
at the end of a very diffcult year that saw the
                                                      across the NHS are now longer than ever before                                                           Elvira Bucu
                                                      and I can assure you that we are all completely
onset of a devastating worldwide pandemic.                                                                                                                     A healthcare assistant at Heatherwood                                                                  Colleagues spoke of her skill, empathy and wit
                                                      focused on bringing them back to pre-pandemic
We knew that we would have a diffcult winter                                                                                                                   Hospital, Elvira Bucu sadly passed away                                                                and of her absolute dedication to her patients,
                                                      levels, although it is likely to take many months.
ahead but none of us envisaged a second surge                                                                                                                                                                                                                         which meant she was always willing to go the
                                                                                                                                                               at home on Friday 3 April last year. Elvira’s
of cases even bigger than the frst would once         Despite these challenges, it fnally seems that the
                                                                                                                                                               colleagues were devastated by the loss of their                                                        extra mile to help them. Mina’s husband Sarge
again threaten to overwhelm us.                       worst of the pandemic is behind us in the UK.
                                                                                                                                                               highly respected and valued team member.                                                               and their daughter Mindy, who recently
It was thanks to the heroic efforts of our
                                                      As I write, infection rates and hospitalisations are
                                                      low and we are hopeful of an end to lockdown
                                                                                                                   On the cover                                She was much-loved and her colleagues                                                                  turned 2, and all her family and friends are
people at Frimley Health, our health and care                                                                      Our community services team                                                                                                                        very much in our thoughts.
                                                      measures. But we know how quickly things can                                                             described her as ‘a ray of sunshine’ - someone
partners, and friends from across the community                                                                    rose to the challenge of starting
                                                      change. The situation is still very volatile and                                                         who was always smiling and never had a bad
that every patient received the urgent and
emergency care they needed, whether from
                                                      distressing in many countries, and we have to
                                                                                                                   a new contract in the middle of a           word to say about anyone.                                                                              Rajesh Gurung
                                                                                                                   global pandemic and still found
                                                      remain ready for future outbreaks.
Covid or anything else. This was despite the                                                                       time to develop new and improved                                                                                                                   Rajesh, who was a member of our
second wave between December and March                The pandemic has changed us and it will take                 services – see page 5.                                                                                                                             housekeeping team for more than 16 years
peaking at more than twice the levels we saw in       some time to fully refect on this and embed some                                                                                                                                                                at Frimley Park Hospital, sadly passed away
2020’s surge and Frimley Health being one of
the most impacted NHS trusts in the country.
                                                      of the positive changes that we have made over
                                                      the past year. One thing it has underlined is the
                                                                                                                   Coming soon                                                                                                                                        on Saturday 6 March aged 52.
                                                                                                                   Our next online Health Event for
                                                      value of our brilliant staff and it is very important                                                                                                                                                Prem Lal
I am also really proud that our teams were                                                                         Foundation Trust members takes
                                                      that we give them time to rest and re-energise. As
at the forefront of the successful vaccination                                                                     place on Wednesday 28 July from
                                                      a Trust we are doing all we can to support them.
programme – getting our vaccination hub                                                                            5.30pm-6.30pm. Please keep                                                                       Prem’s colleagues described her as a ‘mother
ready for the frst day of the UK programme.           As we look forward there will be huge challenges             checking your emails and the                                                                     fgure’ in the department who was dedicated,
Since then they went on to deliver 42,000             in front of us and our values will really help us to         Frimley Health website for more                                                                  hugely respected and well-liked, not just in
vaccines to more than 90% of our staff plus           meet them head on. I have no doubts that with the            information and a link to join
other health and care workers and people              help and support of our colleagues, our partners                                                                                                              Histopathology but also throughout the whole
                                                                                                                   the event.
aged over 80 across our communities.                  in the system, all our members and governors, we                                                                                                              Pathology team. Her death was a huge blow
                                                                                                                   www.fhft.nhs.uk/members                                                                          to the team, and she is greatly missed by her
The community vaccine programme has also              will continue to work together to deliver excellence
been a big success and I would urge you to take       for all the residents we serve.                                                                                                                               workmates. Our thoughts go out to Prem’s
up the vaccination offer when it comes, if you
                                                                                                                   Foundation Trust Offce                                                                           husband and four children.
                                                                                                                   To become a member of the Trust,
haven’t already done so. It is the best thing you
                                                                                                                   please contact Sarah Waldron.
can do to protect yourself, your family and           Pradip Patel
                                                                                                                   You can also join online – click the                                               Elvira Bucu
                                                                                                                                                                                                                    Mina Paragpuri
your community.                                       Chairman                                                                                                                                                                                                                            Rajesh Gurung and his wife Rekha
                                                                                                                   ‘Join us’ button on the home page                                                                In mid-December last year, Mina Paragpuri,
                                                                                                                   of our website.                                                                                  procurement pharmacy manager at Wexham
                                                                                                                                                               Elvira was self-isolating when she died and the

Appearing in this issue...
                                                                                                                   Telephone: 01276 526801                                                                          Park and Heatherwood, passed away at her          His colleagues described him as a hard-
                                                                                                                                                               news was especially hard for those colleagues
                                                                                                                   Email: fhft.foundation.trust@nhs.net                                                             home after feeling unwell with symptoms of        working, respected and well-liked member of
                                                                                                                                                               who worked closest to her. Our deepest
                                                                                                                                                                                                                    Covid-19. This news left everyone who knew        the team who had a great sense of humour
                                                                                                                   Website: www.fhft.nhs.uk                    condolences are with Elvira’s family and
               Staff honoured                       New era in                          Vaccination                                                                                                                 Mina, especially colleagues in the Pharmacy       and a love for travel. He was also a loving
                                                                                                                   Foundation Trust Offce:                     loved ones.
               for pandemic                         bladder cancer                      Hub rises to                                                                                                                department she had worked in for 20 years,        husband, father and grandfather, and was very
               response                             therapy                             challenge                  Frimley Park Hospital
                                                                                                                                                                                                                    devastated at the loss of such a respected        active within the local Nepalese community.
                                                                                                                   Freepost GI/2587                            Prem Lal                                             and dedicated colleague. Mina was one of          He will be sorely missed by all of his
                                                                                                                   Portsmouth Road
                                                                                                                                                               Prem Lal had worked as an associate                  the most experienced and knowledgeable            colleagues. Our hearts go out to his wife
               Page 4                               Page 6                              Pages 8 and 9              Frimley GU16 5BR
                                                                                                                                                               practitioner in Histopathology at Wexham Park        procurement pharmacy technicians in               Rekha, who is also a member of the
                                                                                                                                                               Hospital for almost 11 years when she passed         the region and she is greatly missed both         housekeeping team at Frimley Park, and
                                                                                                                                                               away on Sunday 19 April, 2020, aged 68.              personally and professionally.                    his family, friends and colleagues.
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Heart of the community - Frimley Park Hospital
Staff recognised for                                                                                                                                                Community service meets the
                                                                                                         sites to support colleagues and patients.
                                                                                                         One staff member said: “It’s always a delight
                                                                                                         to work with a team that is so approachable

fantastic achievements                                                                                                                                              challenge of an extraordinary year
                                                                                                         and willing to offer support.”

                                                                                                         Play specialist teams
Medical Director and head                           due to Covid-19
                                                                                                                                                                            ur community services team rose
of nursing awarded MBEs.                            restrictions.
                                                    Emma visited
                                                                                                                                                                     O      to the challenge of starting a new
        wo senior members of staff at Frimley                                                                                                                       contract in the middle of a global pandemic
    T   Health have been made MBEs.
                                                    him regularly
                                                    and passed on
                                                                                                                                                                    and still found time to develop new and
Medical Director Dr Tim Ho and Head of                                                                                                                              improved services.
                                                    their messages.                        Emma Pratt
Nursing for Critical Care Di Dodsworth                                                                                                                              The community services teams across North
received the honours for helping to shape                                                                                                                           East Hampshire and Farnham and Surrey
                                                                                                                         Play specialists at Wexham Park Hospital
the Trust’s response to Covid-19.
                                                    Chayle Longman, paediatric                                                                                      Heath began work on a new integrated
Dr Ho provided clear                                staff nurse                                          Play specialists usually work on our                       contract in April last year, as the Covid-19
and compassionate                                                                                                                                                   pandemic took hold.
                                                    The mother of a young patient whom Chayle            paediatric wards but during the peaks of
                                                    has cared for over many years wanted to              the pandemic they went above and beyond                    Led by Frimley Health, working with Virgin
He mobilised
                                                    recognise her compassionate and excellent            their normal duties, spending time with our                Care, teams played a critical role in ensuring
and supported
                                                    nursing care. She never fails to lift the child’s    learning disability and dementia patients and              patients were able to transfer quickly
senior colleagues                         Tim Ho    spirits and listens carefully to her concerns.       extending their services over weekends.                    from acute hospital services into either
who stepped into
                                                                                                                                                                    intermediate care or going back home,
emergency response command roles.
                                                    Abida Mohammed, physiotherapy                        Sharon Benza, radiographer                                 thereby freeing up beds to ensure there was
He also oversaw the retraining of colleagues
                                                    clinic coordinator                                   Sharon was nominated                                       capacity to deal with the pandemic.                                                                                     The community team has helped more patients
                                                                                                                                                                                                                                                                                            to get the care they need in their homes
into frontline roles as well as the signifcant
                                                    Abida’s quick thinking                               by colleagues after                                        There has been an average of 5,500
changes in the delivery of care.
                                                    helped a patient who                                 stepping into a new                                        contacts a month between patients and the
Di manages the critical                                                                                                                                                                                                         their lives also got their wish of being kept     • A shared electronic patient record which
                                                    presented with a                                     role at short notice                                       community services teams in their frst year,
care teams across                                                                                                                                                                                                               comfortable at home.                                supports the ethos of patients only
                                                    mental health crisis                                 and taking on                                              compared with an average of just under
the Trust. She played                                                                                                                                                                                                                                                               needing to tell their story once.
                                                    during a phone call.                                 extra shifts and                           Sharon Benza    5,000 in the previous year, due to the impact               Staff used their specialist skills to support
a key role in helping
                                                    Abida didn’t panic                Abida Mohammed     responsibilities.                                          of the pandemic.                                            patients with Covid, either on wards or as        • Collaboration between specialist services,
to double our critical
                                                    and alerted clinical                                                                                                                                                        outpatients, giving nursing and therapeutic         hospital clinicians, general practice and
care capacity. Her                                                                                                                                                  This has meant more patients getting the
                                     Di Dodsworth   staff, ensuring she was giving the correct           Health and Safety team                                                                                                 support to help them in their recovery.             community services teams to develop care
team led the training                                                                                                                                               health and care support they need in their
                                                    advice. She went above and beyond the call           The Health and Safety team did an amazing                                                                                                                                  pathways for diabetes, Parkinson’s and
of more than 200                                                                                                                                                    own homes and in many cases preventing                      Other achievements by the service over the
                                                    of duty to keep the patient safe.                    job of hosting an inspection by the Health                                                                                                                                 respiratory patients so they have end to
non-ICU nurses to ensure they had the                                                                                                                               the need to admit patients to hospital care.                year include:
                                                                                                         and Safety Executive at short notice late last                                                                                                                             end care, from hospital to home.
additional skills required to work on the units.                                                                                                                    More patients coming towards the end of                     • A new night nursing service which means
                                                    Sumita Nayak, consultant                             year. The team showcased our Covid-19
                                                                                                                                                                                                                                  patients can be supported overnight at          • Stronger social care, voluntary sector,
The awards were announced in this year’s            gynaecologist                                        protections in the workplace and impressed
                                                                                                                                                                                                                                  home rather than in hospital. These are           mental health and general practice links.
New Year’s Honours.
                                                    Sumita was nominated                                 the inspectors. No formal recommendations
                                                                                                                                                                                                                                  predominantly patients at the end of their      Fran Campbell, Head of Community Services
                                                    by a patient for                                     were made as a result of the inspection.
                                                                                                                                                                                                                                  life who want to spend their last days          at Frimley Health, said: “Our community
                                                    her kindness,
Introducing                                                                                                                                                                                                                       at home.                                        services colleagues have responded
                                                    professionalism and                                  Covid-19 vaccination team
our ViPs                                            effciency. They said:
                                                                                                                                                                                                                                • Integrated ways of working for the in-reach     magnifcently to the challenges this year,
Frimley Health recognises staff who                                                                                                                                                                                               and intermediate services from Frimley          not only adapting to and developing
                                                    “Miss Nayak is an                     Sumita Nayak
demonstrate our Trust values – Committed to                                                                                                                                                                                       Health and Virgin Care which reduces            new ways of working, but also the
                                                    exceptional doctor,
Excellence, Working Together and Facing                                                                                                                                                                                           duplication, supporting timely decision         unprecedented challenge presented by
                                                    she made me instantly at ease and able to talk
the Future – through our Values into Practice                                                                                                                                                                                     making and care delivery appropriate to         the pandemic response.
                                                    about anything.”
(ViP) Awards. Staff can be nominated by                                                                                                                                                                                           patient need.                                   “These achievements have all underlined the
                                                                                                                                       Covid-19 vaccination team
colleagues, patients or members of the              Chaplaincy team                                                                                                                                                             • A new community matron role supporting          importance of teamwork and keeping the
public. The following staff were among our          The Chaplaincy team works across all our                                                                                                                                      patients with long-term conditions. This role   patient in focus to ensure that what we do
                                                                                                         The team mobilised our Covid-19 vaccination
latest recipients.                                                                                                                                                                                                                promotes proactive disease management           is providing the best possible care for any
                                                                                                         hub with just a few days’ notice. It closed
                                                                                                         in April having offered both doses to all                                                                                and enables patients to manage their own        patient, whatever the circumstances of their
Emma Pratt, Voluntary Services                                                                           Trust staff and administering over 42,410                                                                                condition in a supported way.                   care needs.
administrator                                                                                            vaccinations.                                                                                                          • Integration enabling the piloting of a new      “We will continue to collaborate, develop and
Emma was nominated by a patient’s                                                                                                                                                                                                 Hospital@Home Service led by the frailty        grow our services to ensure patients in our
                                                                                                                                                                                 The night nursing service helps appropriate
relative after she provided them with                                                                    Do you know a member of staff who has                                   patients avoid an overnight stay in hospital     team and consultant geriatrician with the       communities get the best possible care in the
invaluable updates and information about                                                                 gone the extra mile? Go to www.fhft.nhs.uk                                                                               support of community colleagues.                right place.”
their father while they were unable to visit                                                             and search for ViP Awards.

4                                                                                                                                                                                                                                                                                                                                         5
Heart of the community - Frimley Park Hospital
A new chapter in                                                                                                                                           Trust scoops engagement award
                                                                                                                                                                    rimley Health has won an award
 bladder cancer care
                                                                                                                                                                    for how it has engaged with its
                                                                                                                                                            Foundation Trust members throughout the
                                                                                                                                                            Covid-19 pandemic.

                                                                                                                                                            The Trust was named Civica Engagement
                                                                                                                                                            Champion for 2021 during a virtual
                                                                                                                                                            conference in May.

                                                                                                                                                            Civica, an international software business,
                                                                                                                                                            supports about 200 NHS foundation
                                                                                                                                                            trusts and clinical commissioning groups
                                                                                                                                                            with public and patient engagement
                                                                                                                                                                                                                                                                                        The Frimley Health communications
                                                                                                                                                            programmes.                                                                                                                 team with their award

                                                                                                                                                            Frimley Health was nominated for its award
                                                                                                                                                            in recognition of its virtual engagement                  More than 150 members joined the Trust’s        in the NHS, was also held virtually last year
                                                                                                                                                            with Trust members over the past year                     Annual Members Meeting, held virtually          with pre-recorded talks by hospital staff.
                                                                                                                                                            when face-to-face meetings have not been                  over Microsoft Teams in November, with a
                                                                                                                                                                                                                                                                      Civica managing director Nick Goodman
                                                                                                                                                            possible.                                                 further live constituency event held in March
                                                                                                                                                                                                                                                                      said: “Frimley Health demonstrates once
                                                                                                                                                                                                                      this year, also using MS Teams.
                                                                                                                                                            The Trust held its frst constituency meeting                                                              again that membership and engagement
                                                                                                                                                            in July 2020 with pre-recorded messages                   The Trust’s popular Taste of Frimley and        is at the heart of the organisation and
                                                                                                                                                            from the chief executive and Trust governors              Taste of Wexham events, which give local        is a shining example to other trusts in
                                                                                                                                                            and a consultant’s presentation.                          16 to 18-year-olds an insight into careers      the country.”

                                                                                                                                                            Endoscopy unit helps meet rising demand
                                                                                                                                                                    new outpatient endoscopy unit                     The standard will
                                                                                                                                                             A      at Wexham Park Hospital is up                     ensure everyone with
                                                                                                                                                            and running.                                              suspected cancer
                                                                                                                                                                                                                      will have a defnitive
                                                                                                                                                            Construction began near the entrance to
                                                                                                                First patient Mandy Newnham (seated) with                                                             diagnosis within 28
                                                                                                                the Urology team at Heatherwood Hospital    the hospital’s old Emergency Department
                                                                                                                                                                                                                      days of referral.
                                                                                                                                                            in December 2020 and staff saw their frst
                                                                                                                                                            patients on 1 March this year.                            Colonoscopies
        rimley Health has introduced a new       last about one hour. Treatment takes place      “We are determined to continue to evolve                                                                             for Public Health
    F   therapy for bladder cancer that’s        once a week for six weeks and this is usually   our Urology services, keeping the Trust
                                                                                                                                                            The unit has expanded the capacity of
                                                                                                                                                            Wexham’s gastrointestinal (GI) diagnostic
                                                                                                                                                                                                                      England’s bowel
delivered in six one-hour sessions and           followed by a second six-week course of         at the forefront of new technologies and                                                                             cancer screening
                                                                                                                                                            services and will help us to meet increasing
enables patients to be treated closer to home.   follow-up therapy.                              treatments so that we can provide the                                                                                programme will also
                                                                                                                                                            demand from GPs or hospital referrals more
                                                                                                 best possible care and outcomes for                                                                                  take place in the
Synergo is a treatment for non-muscle            Dental clinic receptionist Mandy                                                                           quickly, in line with the Faster Diagnosis
                                                                                                                                                                                                                                                                                             Clinical matron Richel Oliver in
                                                                                                 our patients.”                                                                                                                                                                              one of the procedure rooms
invasive bladder cancers that have not           Newnham, 51, from Farnham Common,                                                                                                                                    future. The unit will
                                                                                                                                                            Standards (FDS) introduced last year.
responded to initial immunotherapy.              Buckinghamshire, was the frst patient to        The introduction of Synergo is the second                                                                            provide additional
                                                 begin the treatment at Heatherwood.             signifcant development in bladder care at                                                                            capacity to deliver medical, surgical, and      and the unit has about 10 nursing and
It uses radiofrequency radiation to heat the
                                                                                                 Frimley Health in recent months.                                                                                     nursing clinical endoscopist training.          decontamination staff and two consultant
bladder wall and improve the effectiveness       Synergo has been brought to Frimley Health
                                                                                                                                                                                                                                                                      endoscopists daily. There are two
of chemotherapy drugs which are circulated       by consultant urologist Mr Ahmed Ali.           In October 2020 the Urology team at                                                                                  Services at the outpatient endoscopy unit
                                                                                                                                                                                                                                                                      state-of-the-art procedure rooms, a
via a catheter.                                  Previously, patients would have had to travel   Heatherwood began performing                                                                                         run 8am-6pm Monday to Friday and the
                                                                                                                                                                                                                      facility is expected to provide endoscopic      spacious six-bed recovery room and
                                                 into London for the treatment.                  transurethral laser ablation (TULA) which
The therapy can be used post-surgery to
                                                                                                                                                                                                                      procedures to around 180 patients               two admission rooms.
                                                                                                 enables consultants to remove appropriate
prevent the recurrence of tumours. It can        The Trust is one of six UK centres piloting
                                                                                                 bladder tumours in a simple 40-minute                                                                                per week. These procedures include              Inpatient endoscopy services and GI
also shrink larger or multiple tumours so        the therapy and we expect to offer the
                                                                                                 outpatient procedure – with no need for                                                                              gastroscopy, colonoscopy, and fexible           therapeutic endoscopy procedures at
they can be more easily removed.                 treatment to 15 patients per year.
                                                                                                 general anaesthetic or an overnight stay                                                                             sigmoidoscopy.
                                                                                                                                                                           Clinical matron Richel Oliver and deputy                                                   Wexham will continue to run from the
Sessions of Synergo therapy currently take       Mr Ali said: “We are delighted to be able to
                                                                                                 in hospital.                                                              sister Sarah Oliver in the recovery room
                                                                                                                                                                                                                                                                      Lady Sobell GI unit.
place at Heatherwood Hospital in Ascot and       provide Synergo therapy at Frimley Health.                                                                                                                           The build was funded by NHS England

6                                                                                                                                                                                                                                                                                                                               7
Heart of the community - Frimley Park Hospital
Vaccine team rises
                                                                                                    deliver the Covid vaccination. Initially, the
                                                                                                    programme focused on vaccinating staff
                                                                                                    but the guidance changed a couple of days

to the challenge
                                                                                                    before the hub opened, to include over-80s
                                                                                                    residents from the local area and care
                                                                                                    home staff.

                                                                                                    One of the biggest challenges in the
                                                                                                    early stages was to identify a suitable
                                                                                                    space that was large enough to vaccinate
                                                                                                    several hundred people daily, with room to
                                                                                                    socially distance and a separate area for
                                                                                                    patients to wait for 15 minutes after their
                                                                                                    vaccination. The chosen venue was the Post
                                                                                                    Graduate Medical Centre at Wexham Park
                                                                                                    and that became the home of the vaccine
                                                                                                    programme for almost fve months.                                                                               The fnal vaccine dose was administered to a Trust volunteer

                                                                                                    The frst step was to identify the patient
                                                                                                    pathway, a temporary reception area was               Tracey explained: “Managing the process of               a critical role in the success of the
                                                                                                    set up at the front entrance with sign-in             the vaccine coming out of the freezer and                vaccination programme.
                                                                                                    stations and one-way barriers erected to              using it up before it expired had to be really
                                                                                                    direct patients to the right areas. Temporary                                                                  Dennis said: “We were the frst Trust to
                                                                                                                                                          tightly controlled. Our bookings team was
                                                                                                    private vaccination stations were assembled                                                                    take delivery of the vaccine on Saturday                                TV cameras flmed the frst dose in December
                                                                                                                                                          incredible dealing with the admin side.
                                                                                                    in the training room and the lecture theatre                                                                   5 December. The whole planning team
                                                                                                                                                          We had to manage the vaccine dosage
                                                                                                    was transformed into a relaxation space                                                                        came in that morning to see it arrive as it
                                                                                                                                                          against the number of bookings – we had to                                                                             and refected the time and support invested
                                                                                                    where patients could be monitored in                                                                           was such a momentous day. There were
                                                                                                                                                          make sure there were just enough vaccines                                                                              in them to facilitate working effectively.
                                                                                                    case of any adverse reactions. Even the                                                                        many complexities associated with storage                     The leadership was visible and consistent
                                                                                                                                                          to give to the right amount of people.
                                                                                                    building’s kitchen area was used and was                                                                       and thawing the vaccine to get it ready for                   and undoubtably contributed to the success
                                                                                                                                                          We didn’t have any wastage and that
                                                                                                    converted into a clinical area where the                                                                       the vaccinators, we had staff pretty much                     of the hub.”
                                                                                                                                                          was thanks to the incredible work of the
                                                                                                    vaccine could be stored and transferred into                                                                   working around the clock and I’m so proud
                                                                             10,000th vaccination                                                         bookings team.”                                                                                                        More than 20,000 people received their
                                                                                                    the vials each day.                                                                                            of what we have achieved. As a Trust it’s
                                                                                                                                                                                                                                                                                 Pfzer doses at the hub with the fnal dose
                                                                                                                                                          The Trust’s Pharmacy team, led by chief                  one of the greatest examples I’ve seen of
                                                                                                    The planning and preparation continued                                                                                                                                       administered on 30 April to one of the
         he Trust’s Covid-19 vaccination         to get it off the ground. From the day we                                                                pharmacist Dennis Lauder, also played                    so many departments and disciplines
    T    hub has successfully completed          found out we would be one of the main
                                                                                                    right up to the ‘go live’ date with Deputy
                                                                                                    Medical Director John Seymour and Tracey
                                                                                                                                                                                                                   pulling together to make it work.”
                                                                                                                                                                                                                                                                                 younger volunteers who had helped during
                                                                                                                                                                                                                                                                                 the programme. For now, the doors are
its programme, delivering 42,210 jabs to         hospital hubs right through to the fnal dose,
                                                                                                    Coulson leading the operation. Staff had                                                                       The vaccination hub was praised during a                      closed at the hub. But with the potential
staff, care home workers, patients and           we had to meticulously plan everything to
                                                                                                    to be sourced and then given special                                                                           quality assurance visit undertaken by an                      of a national Covid ‘booster’ vaccination
local residents. Within fve months of the        ensure we could protect as many people
                                                                                                    training in how to administer the vaccine                                                                      external clinical commission group, which                     being discussed for autumn, they may be
frst patient being vaccinated, the hub at        as possible.”
                                                                                                    and thousands of patients contacted                                                                            reported that “the team were a great asset                    reopened again sooner than we think.
Wexham Park Hospital closed its doors after
                                                 In September last year, Frimley Health was         with multiple lists drawn up for each
a sterling collaborative effort from different
                                                 advised it would be one of main hubs to            day’s programme.
departments and volunteers across
the Trust.

The Wexham Park facility was one of the frst
hospitals in the UK to deliver the vaccine,
just after 8am on 8 December last year.
Every day since, the team has vaccinated
between 500 and 650 people per day, with
barely a single dose wasted throughout the
entire period.

Tracey Coulson, lead nurse for the
vaccination programme, said: “We’re so
proud of how effciently the programme
ran and are extremely grateful to all those
staff and volunteers who contributed to its
success. It was a huge logistical challenge                                                                                        20,000th vaccination                   Launch day – Tracey carrying frst dose                                                                                      Tracey holds a vial of the vaccine

8                                                                                                                                                                                                                                                                                                                                          9
Heart of the community - Frimley Park Hospital
to us in being able to provide good care to      during a pandemic, you don't feel like   Offer you the respect and care,
                                                                                                                                                our patients. Overall, it has been a humbling    a student. You feel like a nurse.        In your last moments give you solace.
                                                                                                                                                experience, and has really highlighted           And I've decided I want to be an
                                                                                                                                                how well our staff live the Trust’s values                                                I close my eyes and see your faces,
                                                                                                                                                                                                 intensive care nurse.”
                                                                                                                                                by working together, facing the future and                                                Not one of you forgotten,
                                                                                                                                                providing excellent care.”                       Rachel Parsons – paediatric              Now I say goodbye after cleaning your skin
                                                                                                                                                                                                 nurse                                    and carefully wrap you in cotton.
                                                                                                                                                Poppy Monks – student nurse
                                                                                                                                                                                                 My face eaten away by the masks,         Words written in books to tell your ICU story,
                                                                                                                                                “As a student nurse, it was diffcult choosing
                                                                                                                                                                                                 My personality dissolving.               Words spoken to urge your safe recovery,
                                                                                                                                                to opt in to an extended placement because
                                                                                                                                                                                                 Why did I want to nurse?                 Your NHS puppeteering your organs,
                                                                                                                                                I was worried about bringing the virus
                                                                                                                                                                                                 Why is it my calling?                    Battling the Covid inside you, deep
                                                                                                                                                home but, at the same time, it felt like an
                                                                                                                                                incredible learning opportunity. I started       It is not for being called a hero,       exhaustion.
                                                                                                                                                my frst placement last May and, despite          It isn’t for the claps,
                                                                                                                                                                                                                                          Loved ones left grieving,

Staff refect on a year of Covid
                                                                                                                                                being on an elderly care ward, I was really      It isn’t for the rewarding feeling,
                                                                                                                                                                                                                                          A nation caged in a depressive feeling,
                                                                                                                                                surprised when I saw a younger person.           It isn’t for a pat on the back!
                                                                                                                                                                                                                                          However strong bonds will be formed,
                                                                                                                                                Everyone expects Covid-19 to affect elderly
                                                                                                                                                                                                 I am here to nurse to care for you,      The light will come with vaccines in
                                                                                                                                                people and those with co-morbidities but
                                                                                                                                                                                                 When you are at your lowest,             our arms.
                                                                                                                                                this patient was young and healthy.”
Judith Gudgeon – consultant                       to communicate with friends and family        The camaraderie and support has
anaesthetist                                      on phones and tablets. I had personal         been fantastic.”                                “I'm now on placement in intensive care and,
                                                  experience of how hard this was because                                                       for the frst time, someone I'd been caring
"At the beginning none of us knew what to                                                       Sharon Burfeld – deputy director
                                                  my own mother was admitted to Lewisham                                                        for passed away. We'd done everything
expect, everyone was very anxious both                                                          of clinical education
                                                  hospital and it made me realise how                                                           we could, but they were just so poorly that
about their ability to cope and their own                                                       “Despite there being times where it felt like   they weren't going to get better. Their family
                                                  important it is to hear from the medical
safety. Initially, I acted in a supporting role   staff every day.”                             a warzone, where we didn’t know how on          came in and got to say their goodbyes but
to my intensive care unit (ICU) colleagues to                                                   earth we were going to have enough beds         didn’t want to be there when the person
perform some of the daily care tasks to help      “The second wave was so much bigger
                                                                                                and enough staff to look after the patients,    passed away. Another nurse and I held
                                                  than the frst. We tripled the number of
the junior doctors. One of the most time                                                        the team, both within ICU and in the rest of    the patient's hand as they took their last
                                                  ICU patients and this put a huge stress
consuming jobs was turning the patients,                                                        the hospital, made the whole thing so much      breaths. It's right that they weren't alone.”
                                                  on the trained ICU nursing staff. Frimley
we turned seven to 10 patients a day and                                                        easier. Particularly in the most recent wave,
                                                  is a fantastic place to work. I have great                                                    “The nurses around me have been so
each time we did this we needed seven                                                           the ICU staff were so positive, and just
                                                  colleagues and the management have                                                            supportive, asking me if I need anything
people. This put a big strain on the PPE, as                                                    ‘got on with it’ without complaint, and still
                                                  been very supportive. The stresses have                                                       and checking I'm OK. It's been really
we had to change between each patient                                                           maintained their humour.
                                                  been huge. I have seen great sadness                                                          hard, but it's taught me so much. There's
to make sure infections weren’t passed on.
                                                  but also joy, from seeing a patient recover   “The theatre and recovery staff worked hard     pressure, and at times it's been physically
Sometimes 140 lots of PPE would be used
                                                  and be reunited with family. I bow down       to help us, and over the past few months        and mentally exhausting. But in a sense, it's
in a day, just for that task.
                                                  in awe to the amazing nursing staff I work    have really become highly valued members        also been empowering. When you're holding
“It was heart-breaking to see patients trying     with every day in theatre and ICU.            of the team who make a huge difference          a dying person's hand in intensive care

10                                                                                                                                                                                                                                                                                   11
Heart of the community - Frimley Park Hospital
Support for our teams on                                                                                                                               Military
                                                                                                                                                                                                                 shoulder-to-shoulder with JHGSE for almost
                                                                                                                                                                                                                 25 years and have built up a fantastic
                                                                                                                                                                                                                 relationship with our military colleagues.

                                                                                                                                                                                                                 The demands of the last year have been

the Covid front line
                                                                                                                                                                                                                 immense and have tested and reinforced the
                                                                                                                                                                                                                 importance of the depth of our close links.

                                                                                                                                                                                                                 “We have been hugely fortunate to have
                                                                                                                                                               rimley Park Hospital has been
After the challenges of the last 15 months, staff wellbeing and support has been at the forefront of                                                     F     working alongside its military
                                                                                                                                                                                                                 them working alongside our NHS staff on the
                                                                                                                                                                                                                 frontline during these challenging times – It’s
our recovery plans. Read about just some of the projects and initiatives that have been put in place                                                   colleagues at Joint Hospital Group (South
                                                                                                                                                                                                                                                                                              Personnel from 1st Regiment
                                                                                                                                                                                                                                                                                              Royal Horse Artillery.
                                                                                                                                                                                                                 been a privilege to serve alongside them."
to support our workforce during Covid.                                                                                                                 East) for almost 25 years now. With almost
                                                                                                                                                       200 military staff onsite, the teams have                 As part of a national government relief effort

The return of Project Wingman and ‘Wellbee’
                                                                                                                                                                                                                                                                   in helping the Trust to manage logistical
                                                                                                                                                       worked collaboratively throughout the                     Frimley Health was also grateful to welcome
                                                                                                                                                                                                                                                                   challenges, as well as assisting our portering
                                                                                                                                                       pandemic to provide outstanding care for the              14 members of 1st Regiment Royal Horse
                                                                                                                                                                                                                                                                   and housekeeping departments in moving
                                                                                                                                                       patients staying with us.                                 Artillery across Wexham Park and Frimley
          roject Wingman is an initiative to     NHS staff unwind                                                                                                                                                                                                  equipment and managing our Covid
  P       create frst-class lounges in NHS       and destress and                                                                                      Dan Bradbury, Chief Operating Offcer for
                                                                                                                                                                                                                 Park hospitals.
                                                                                                                                                                                                                                                                   measures, such as ward deep cleaning
hospitals and is run by furloughed airline       hit the road, visiting                                                                                Frimley Health said: "We've been working                  The military personnel played a vital role        and bed movements.
staff. It frst landed at Frimley Health in the   NHS organisations
summer of 2020 when they set up lounges at       up and down
Wexham Park Hospital and Frimley
Park Hospital.
                                                 the country.

                                                 Frimley Health
                                                                                                                                                       Captain Sir Tom Moore’s lasting legacy
These lounges provided staff with a              was lucky enough                                                                                              he late, great Captain Sir Tom’s                  External contractors
well-deserved rest area and were hugely          to beneft from                                                                                          T     motto “Tomorrow will be a good day”               carried out the
popular, so it was sad to wish them Bon          Wingman Wheels                                                                                        brought positivity to the nation during tough             work, with project
voyage last August when a number of the          and their trusty                                                                                      times and that positivity has been refected               management from
Project Wingman volunteers returned to           bus, fondly named                                                                                     in the wonderful legacy he left the NHS.                  the Trust’s Capital
work or moved on to new opportunities.           ‘Wellbee’, in March                                                                                   It is thanks to donations from Captain                    team, and have
                                                 2021. Wellbee and                                                                                     Tom, NHS Charities Together and the local                 done an amazing
                                                                                                                    The Project Wingman crew ready
However, Project Wingman knew they
                                                 her crew visited four                                              to welcome staff onboard.          community to the Frimley Health Charity that              job completing the
wanted this initiative to be available long
                                                 of the Frimley Health                                                                                 the charity has been able to complete the                 renovation on time
term. Launched in 2021, Wingman Wheels                                                                                                                                                                                                                                       The Earl and Countess of Wessex meet nursing
                                                 sites over the course of two weeks and         staff were able to take their breaks in the            frst phase of our £450,000 staff room                     and on budget,                                              staff in the new wellbeing and sculpture garden
aims to provide the same frst-class
                                                 served over 1000 members of staff.             bus and beneft from the free magazines and             makeover programme.                                       even with 14 extra                                          at Frimley Park. Photo by Andy Newbold.
lounge experience, but on the road.
                                                                                                relaxing space, or grab a coffee and cake to                                                                     rooms squeezed
Project Wingman kitted out a double-decker       Serving cakes donated by the local                                                                    Emma Carr, the charity’s art and creative
                                                                                                take away.                                                                                                       into the original proposal. During the frst       during their breaks is so important for
bus with all the equipment needed to help        community alongside other refreshments,                                                               health manager, has led the project from
                                                                                                                                                                                                                 phase of the project, we focused on those         their wellbeing.
                                                                                                                                                       day one consulting with staff across the
                                                                                                                                                                                                                 staff rest areas that were most in need of
                                                                                                                                                       Trust to ensure the rest rooms met with                                                                     One of these wonderful spaces is our
                                                                                                                                                                                                                 refurbishment. It was an intensely busy

Ward Ambassador programme                                                                                                                              their department’s specifc needs. In just
                                                                                                                                                       six months, 55 staff rest areas have been
                                                                                                                                                                                                                 period in our hospitals, as we were at the
                                                                                                                                                                                                                 height of the second wave of Covid, but
                                                                                                                                                                                                                                                                   Wellbeing and Sculpture garden at Frimley
                                                                                                                                                                                                                                                                   Park Hospital, which was completed in June,
                                                                                                                                                       completely refurbished, some with new                                                                       and has already been given a royal seal of
         n the height of the second wave of      not possible due to social distancing                                                                                                                           the Capital team were able to minimise any
   I     Covid a large number of our clerical    requirements, she was determined to
                                                                                                                                                       kitchens and with new coordinating furniture,
                                                                                                                                                       décor and special fnishing touches to
                                                                                                                                                                                                                 disruption caused by the renovation work.
                                                                                                                                                                                                                                                                   approval! When the Earl and Countess of
                                                                                                                                                                                                                                                                   Wessex visited the hospital on International
staff volunteered to take part in our Ward       help the Trust in other ways during the
                                                                                                                                                       promote relaxation.                                       We are now moving on to the next phase of         Nurses’ Day they came to the garden to
Ambassador programme supporting our              Coronavirus pandemic.
                                                                                                                                                                                                                 the programme which will see a further 14         meet some of our nursing teams. Taking
clinical staff.
                                                 Anna volunteered to move into a support                                                                                                                         staff rooms renovated, and we are looking         pride of place in the garden’s entrance is a
Ward ambassadors could be asked to               role on our wards and spent a few weeks                                                                                                                         at ways of fundraising to support further         large plaque with Captain Sir Tom’s motto –
do any number of tasks, from completing          carrying our administrative tasks on ward                                                                                                                       refurbishments across the Trust. The Frimley      “Tomorrow will be a good day” – engraved
administrative tasks to acting as meal           F11 at Frimley Park. Her duties including                                                                                                                       Health Charity has also been exploring several    on the front. The Earl and Countess took time
companions for patients who struggled            fling, printing, and making sure the staff                                                                                                                      other potential projects, including looking at    to admire the plaque and commented on
to eat by themselves.                            and patients stayed refreshed with cups                                                                                                                         our community sites and suitable outdoor          all the hard work that went into creating and
                                                                                                                          Anna Murphy in her role as
                                                 of tea and coffee.                                                       Ward Ambassador for F11.                                                               spaces in the hospitals’ grounds.                 designing the garden.
One such ambassador was pastoral care
coordinator Anna Murphy. Anna usually            While these don’t seem like very large tasks                                                                                                                    Creating more outdoor space has been              For more information about projects the
works with the Trust’s chaplaincy team           they were integral to the smooth running       Anna said: “The staff were really                                                                                a fundamental part of the refurbishment           Frimley Health Charity has funded, please
                                                                                                appreciative of me being there and I was                             Staff have loved being able to relax and    programme. Giving staff the opportunity to        visit frimleyhealthcharity.org
organising memorial services for bereaved        of our busy wards during the height of the                                                                          unwind in their newly refurbished spaces.
families. But with large gatherings currently    Covid crisis.                                  glad that I had been able to help.”                                                                              enjoy some fresh air in natural surroundings

12                                                                                                                                                                                                                                                                                                                       13
Heart of the community - Frimley Park Hospital
Your support can help improve                                                                                                                  Lottery funds rehab
                                                                                                                                                                                                                                                         The treadmill is a key piece of equipment
                                                                                                                                                                                                                                                         that encourages long term exercise
                                                                                                                                                                                                                                                         engagement and its health benefits.”

lives at your local hospital                                                                                                                   equipment for                                                                                             Thousands of Frimley Health Charity
                                                                                                                                                                                                                                                         supporters play the weekly lottery to help
                                                                                                                                                                                                                                                         support projects that improve lives and

 T     he work of the Frimley
       Health Charity helps to
                                               Funding specialist services, pioneering
                                               research and much more, every donation
                                                                                               building a better community to deliver
                                                                                               the best quality of care in all our hospitals
                                                                                                                                               stroke patients                                                                                           experiences of patients and staff. Recently
                                                                                                                                                                                                                                                         this has been stroke, breast cancer
                                                                                                                                                                                                                                                         research, staff wellbeing, the Covid-19

improve lives across all our                   helps to support our incredible NHS staff       across the Trust.                                      new treadmill, funded via                 of mobility. Specialist physiotherapists have            response and dementia.
hospitals for our patients, staff              at our hospitals and enhances the level of                                                             our weekly lottery, has                   praised the new equipment, which can                     Lottery and Fundraising Officer, Kirsty
and visitors.                                  care we provide to thousands of patients                                                        been installed within Frimley Park               be used in a number of ways, either on its

Your support helps us to get new projects      and their families every year.                   If you have any                                Hospital’s Stroke Rehabilitation                 own, or with a weight reducing harness.
                                                                                                                                                                                                                                                         North added “Many of our lottery players
                                                                                                                                                                                                                                                         choose to sign up because they have
off the ground, purchase the latest            We are constantly in awe at the energy           questions, or just want                        Unit. The treadmill aids walking
                                                                                                                                               rehabilitation for stroke patients to
                                                                                                                                                                                                Judith Moss, Team Leader Physiotherapist
                                                                                                                                                                                                in our Stroke Unit said “Patients really
                                                                                                                                                                                                                                                         had positive, personal experiences at our
                                                                                                                                                                                                                                                         hospitals – either as patients or visitors. We
cutting-edge equipment in our drive for        and creativity of our supporters. Whether        to chat about your ideas, please get
                                                                                                                                               help recovery, build endurance and               enjoy using the treadmill and it gives the               have had a great deal of support for our
excellence, and create calm surroundings       you want to make a donation, join                in touch with our friendly fundraising
                                                                                                                                                                                                physio team the opportunity to analyse                   Stroke Appeal this year and we’re delighted
for our vulnerable patients and staff to aid   our lottery or take part in one of our           team using the details below.                  improve the quality of their walking.
                                                                                                                                                                                                and facilitate their walking pattern and                 to be able to fund such a beneficial
the recovery process.                          fundraising events, we have lots of                                                             According to the Royal College of                work on improving it as much as possible.                piece of equipment to aid patients’
                                               different ways you can support your              01276 604642                                   Physicians’ National Clinical Guidelines,
We rely on donations to fund our work                                                                                                                                                                                                                    rehabilitation.”
and everything we do is only possible          local hospital.                                  fhft.fundraising@nhs.net                       people who have suffered a stroke
                                                                                                                                                                                                                                                         People can sign up for the lottery for as
thanks to the generosity and support of        Your support will help us realise our            www.frimleyhealthcharity.org                   benefit from time spent in “task specific,
                                                                                                                                                                                                                                                         little as £1 per week and have the chance
                                               charity’s vision of improving lives and                                                         walking orientated leg exercises with a
people like you.                                                                                                                                                                                                                                         of winning up to £10,000. For more
                                                                                                                                               cardiorespiratory focus” such as walking
                                                                                                                                                                                                                                                         information about the weekly lottery,
                                                                                                                                               on a treadmill. Since its delivery, the
                                                                                                                                                                                                                                                         please visit our website.
                                                                                                                                               treadmill has been in regular use and is

New appeal will transform
                                                                                                                                               fully accessible for patients with all levels                                                             https://lottery.frimleyhealthcharity.org/

hospital care for our                                                                                                                          Run Frimley
                                                                                                                                                                                                of Frimley Park Hospital.                                patients receive during their stay
                                                                                                                                                                                                Run Frimley is a fun family occasion                     in hospital.

                                                                                                                                                                                                comprising of a 10km road race and                       Regardless of how fast or slow your pace

dementia patients                                                                                                                                                                               2.5km fun run and fancy dress is
                                                                                                                                                                                                strongly encouraged. The theme this
                                                                                                                                                                                                                                                         is, what makes the event so popular is
                                                                                                                                                                                                                                                         that every step you take will be helping to

                                                                                                                                               Hospital                                         year is Hospital Heroes in celebration of
                                                                                                                                                                                                everything our staff have achieved during
                                                                                                                                                                                                                                                         raise money for your local hospital, the
                                                                                                                                                                                                                                                         patients, visitors and the wonderful NHS
 A      t the start of the year                and their families. At Frimley Park Hospital,   that can make a big difference to patients.

                                                                                                                                                                                                such challenging times.                                  staff who work there. Enter online today
        we launched our new                    design changes have been made to the
                                                                                               “People living with dementia are highly                                                                                                                   on www.frimleyhealthcharity.org /event/
Dementia Appeal to transform the               main dementia ward including covering                                                                                                            Whether you are a first-timer planning
                                                                                               vulnerable within the hospital setting                                                           on walking, jogging or staggering round                  run-frimley-2021
level of care dementia patients                the doors with a huge, floral vinyl print,
                                                                                               and, at any one time, one in four of all UK                                                      the course, or a serious runner using it
receive during their stay in                   which nursing staff say has had “calming
                                                                                                                                                  I    t’s Frimley Health Charity’s

                                                                                                                                                                                                                                                          Get involved
                                                                                               hospital beds are occupied by a person                                                           as a training run for a longer event, every
hospital. The appeal aims to raise             effect on patients”.                                                                                    longest standing fundraising
                                                                                               living with dementia – all at different                                                          person who participates will receive a
£1.1 million by 2023 and will fund                                                                                                             event and this year Run Frimley
                                               The appeal will be used for a continuous        stages with individual needs. It is a huge                                                       medal for their efforts. There will also be
a range of projects across the                                                                                                                 is set to be bigger and better                                                                             To make a donation or for more
                                               programme of improvements during the            challenge for acute hospitals - but with                                                         special prizes for the top three finishers.
Trust’s hospitals, so that dementia                                                                                                            than ever.                                                                                                 information about the Frimley Health
                                               next two years, funding everything from         the right changes to the environment and                                                         This year’s event is in aid of Frimley Health
patients in the region will receive                                                                                                            Not only are there runners queuing up to                                                                   Charity and our events, please visit
                                               digital screens and dementia clocks to          specialist staff training we can really help                                                     Charity’s Dementia Appeal with the aim of
the best possible clinical and                                                                                                                 enter from 2020’s postponed race, this                                                                     our website:
                                               upgraded sensory equipment and new              patients to feel more comfortable during                                                         transforming the level of care dementia
holistic care.                                 outdoor spaces. Donations will also             their stay.”                                    year it is being staged later in the season to                                                             www.frimleyhealthcharity.org
                                                                                                                                               ensure Covid restrictions don’t affect the
Initial donations raised from the appeal       support more specialist staff training and                                                                                                                                                                 To get in touch with the
                                                                                               Our vision is to set the national standard      large-scale face-to-face event.
have enabled the transformation to begin       fund two new activity co-ordinators who                                                                                                                                                                    fundraising team:
                                                                                               for excellence in patient safety, quality,
                                               will be brought in on the wards to help                                                         The date is set for Sunday 26 September
on dementia wards at both Frimley Park                                                         and continuous improvement for people
                                                                                                                                               for a 9.30am start and more than 1,000                                                                     01276 604642
and Wexham Park hospitals. One project         with holistic care.
                                                                                               living with dementia. That is why we need       people are expected to attend and enjoy                                                                    0300 6153206
already completed is a new refurbished         Ablen Dacalos, dementia lead at Frimley         you. Help us change the lives of dementia       the event in its entirety.
‘dementia hub’ at Wexham Park Hospital,        Health, said: “This will help us to provide     patients at your local hospital. For more                                                                                                                  or email
                                                                                                                                               The venue and route will be the same                               Runners will once again hit the
which includes an activity and relaxation      equipment outside the scope of our NHS          information visit: frimleyhealthcharity.org/    as previous years, with the starting                               streets around Frimley Park Hospital    fhft.fundraising@nhs.net
room and an outdoor space for patients         budget – it’s about making little changes       appeal/dementia-appeal/                         blocks and the finish line at the front

14                                                                                                                                                                                                                                                                                                   15
Heart of the community - Frimley Park Hospital
Welcome to our new
                                                                                                              fngertips, including their medical history,
                                                                                                              latest test results and medications, no
                                                                                                              matter what hospital or community site

                                                                                                                                                               Director of People
                                                                                                              we are in.

                                                                                                              By being able to understand and plan for
                                                                                                              care better, we will provide the best possible
                                                                                                              advice to our patients.
                                                                                                                                                                        rimley Health has welcomed a new         company Centrica and infrastructure and
                                                                                                              In turn, our patients will no longer have to
                                                                                                                                                                 F      Director of People to lead our vital     engineering frm Amey Plc. More recently
                                                                                                              tell the same story to multiple clinicians and   and ongoing work to support, cherish and          he was HR director at Royal Mail Group,
                                                                                                              have the confdence that we are working           develop our staff.                                responsible for more than 40,000 staff.
                                                                                                              on their care in a joined-up way across
                                                                                                                                                               Matthew Joint joined the Board of Directors       Matthew has extensive experience of major
                                                                                                              the Trust.
                                                                                                                                                               at the end of June and will shape our             change initiatives in large organisations and
                                                                                                              We will also be empowering our patients          strategy for putting our people at the centre     expertise in talent management, leadership
                                                                                                              to manage their own healthcare through a         of everything we do.                              and development.
                                                                                                              new patient portal, where they will be able
                                                                                                                                                               Matthew was previously Director of People         Matthew will drive forward our key strategic
                                                                                                              to safely and securely access their own
                                                                                                                                                               at University Hospitals Bristol and Weston        ambition of ‘Supporting our people’ to ensure
                                                                                                              medical data as well as interact with and
                                                                                                                                                               NHS Foundation Trust and has held a number        Frimley Health is a great place to work where
                                                              Our EPR will put an integrated care record      contribute to it.
                                                                                                                                                               of very senior corporate roles in human           all our staff are enabled to be the best they                                              Matthew Joint
                                                              for all patients at our clinicians’ fngertips
                                                                                                              Our EPR is the biggest capital investment        resources, including at international energy      can be, in line with the NHS People Plan.
                                                                                                              the Trust has ever undertaken, that will put

An Epic transformation                                                                                                                                         New Heatherwood Hospital
                                                                                                              us on the road to becoming an outstanding
                                                                                                              Trust delivering the best possible patient
                                                                                                              outcomes, safety and experience whilst
                                                                                                              supporting the delivery of our strategic

                                                                                                                                                               hits the home straight
         rimley Health is undertaking an         time to fnd the right information, which can
  F      ambitious programme to transform        be frustrating for our staff and patients.

our care with the implementation of a new                                                                     Epic EPR goes live on 26 March 2022.
                                                 What’s going to be different?
Electronic Patient Record (EPR).                                                                              It’s time for all of us to get ready.
                                                                                                                                                                                                                                                                       We are also working with local public
                                                 Epic is an integrated system that will create
Currently we have too many disconnected IT                                                                                                                                                                                                                             transport companies to ensure patients have
                                                 a single record for each patient. It will bring
systems. This means we can fnd it diffcult                                                                                                                                                                                                                             easy access to the site and will be providing
                                                 together our 280 different systems so we
to track and monitor our patients’ Frimley                                                                                                                                                                                                                             electric charging points in the car park to
                                                 can provide a united patient service.
Health journey. With so many different                                                                                                                                                                                                                                 refect the rise in the use of electric cars.
systems and bits of paperwork it can take        We will have a patient's full pathway at our
                                                                                                                                                                                                                                                                       Getting the new hospital ready for patients
                                                                                                                                                                                                                                                                       couldn’t have come at a better time.

A new era of Excellence
                                                                                                              used to support many other changes and                                                                                                                   Like the rest of the country, we are looking
                                                                                                              improvement at every level, for example:                                                                                                                 at how we can reduce waiting lists for
                                                                                                              • Quality improvements in reducing falls,                                                                                                                patients as we begin the recovery from
                                                                                                                better urgent care, services for stroke                                                                                                                the pandemic response.
         rimley Excellence has been              patient care and experience.
  F      established in the Trust to support
                                                 Our ambitious Future FHFT strategy outlines
                                                                                                                patients and recognising when patients’
                                                                                                                conditions deteriorate.
                                                                                                                                                                                                                                                                       The new Heatherwood Hospital will specialise
staff to deliver Frimley Health’s next era of                                                                                                                                                                                                                          in planned, non-emergency operations,
                                                 what we need to do to achieve our vision                     • Training teams in FXIS (Frimley Excellence
progress, achievement and excellent care                                                                                                                                                                                                                               diagnostics and outpatients and will have a
                                                 of being a leader in health and wellbeing,                     Improvement System) so they are
for patients.                                                                                                                                                                                                                  Our new Heatherwood Hospital in Ascot   key role to play in tackling waiting lists, with
                                                 delivering exceptional services. Frimley                       continually focused on doing better                                                                                                                    a focus on orthopaedics, ophthalmology,
We intend to do this by applying continuous      Excellence will equip us for the pace and                      for patients.                                                                                                                                          gynaecology and urology.
quality improvement methods across all           scale of transformation needed for us to be                                                                            ur new Heatherwood Hospital at           operating tables to ride-on foor cleaners.
areas of our activity. It is an important part   successful in our vision and is being used
                                                                                                              • Supporting the Trust’s organisational
                                                                                                                                                                O       Ascot is now entering the fnal
                                                                                                                                                                                                                 Working with our expert team of staff, we have
                                                                                                                                                                                                                                                                       Director of Finance Nigel Foster, the
of delivering Frimley Health’s strategic         to help the Trust’s big projects, such as the                                                                 furlong and hitting the home straight.                                                                  executive lead for the project, said: “Getting
ambitions, helping to enable an outstanding      Epic electronic patient record and the new                   It was also utilised to help us review our                                                         tried to anticipate every need so we are ready
                                                                                                                                                                                                                                                                       a hospital ready for opening is a signifcant
trust delivering the best patient outcomes,      Heatherwood Hospital. But it is also being                   strategy in light of the impact of Covid,        The building itself is only the start and there   to welcome our frst patients. Our teams are
                                                                                                                                                                                                                                                                       challenge and amazing opportunity.
safety and experience. We want to do this                                                                     adapting it to changes and ensuring we           will be a lot of work to do to get the hospital   running training events and walkthroughs to
by investing in our people’s excellence by                                                                    take advance of any benefts that have            up and running. To equip and furnish it we        test certain scenarios, such as emergencies,          “I continue to be impressed at the amount
providing training, coaching and support                                                                      emerged. Frimley Excellence is only in           are reusing as much equipment, furniture          as well as understanding the patient journey          of detailed thinking going on in the team
for individuals, teams and directorates                                                                       its frst year and is already infuencing          and IT kit as we can, but we have also had        from the moment they come in for treatment,           as we prepare to open. We are all looking
to solve problems, innovate and improve                                                                       our transformation programme.                    to invest in more than 16,000 new items from      to the moment they are discharged.                    forward to welcoming the frst patients.”

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Heart of the community - Frimley Park Hospital
Meet our Pharmaceutical                                                                                                                                         Your communities
                                                                                                      clinics, day surgery units and emergency                                                                                                                             11th century, it has since been the home
                                                                                                      departments, so they don’t have to go via                                                                                                                            of 39 monarchs.
                                                                                                      Pharmacy. Instead, clinicians can have them                                                                                                                          Governors representing Windsor and

Repackaging team                                                                                      ready with the instructions already printed
                                                                                                      on them, smoothing patients’ discharge
                                                                                                      from hospital.
                                                                                                                                                                Our new regular feature in InTouch focuses on the communities
                                                                                                                                                                that make up our Foundation Trust, giving you an insight into the

                                                                                                                                                                                                                                                                           Rod Broad

                                                                                                      “The medications that we pack are those that              communities and Trust governors who represent them. Here we                                                Our lead governor,
                                                                                                                                                                feature the Guildford, Waverley and Woking constituency in Surrey,                                         Rod has lived in
                                                                                                      are used over and over again such as courses
                                                                                                                                                                                                                                                                           Maidenhead for 36
                                                                                                      of antibiotics, painkillers or drugs people need          and Windsor and Maidenhead in Berkshire.
                                                                                                                                                                                                                                                                           years and is a very
                                                                                                      to take before they have a particular operation.”
                                                                                                                                                                Guildford, Waverley and Woking                       She says: “I am a passionate supporter of             active member of
                                                                                                      The FPRU is owned and run by Frimley Health                                                                    the NHS and, as someone with chronic health           the local community.
                                                                                                      but also sells pre-packed pharmaceuticals                 The Surrey boroughs of Guildford, Waverley
                                                                                                                                                                                                                     conditions, am a regular user of its services.        He had a strong
                                                                                                      to 60 other hospitals on a commercial basis,              and Woking have a combined population of
                                                                                                                                                                                                                                                                           background in
                                                                                                                                                                around 375,000 and cover more than 260               “Our incomparable NHS is about to enter
                                                                                                      covering the unit’s costs and turning over a                                                                                                                         business before retiring, notably with Thames
                                                                                                                                                                square miles.                                        yet another period of change. The use of
                                                                                                      healthy proft for the Trust.                                                                                                                                         Water and services and utilities frm Veolia.
                                                                                                                                                                                                                     the increased funding and the forthcoming
                                                                                                      Medications are packed by a team of                       Guildford borough has the second largest
                                                                                                                                                                                                                     changes in its organisation and management            He has served on a number of Trust working
                                                                                                      pharmacy assistants at the unit’s warehouse               population of Surrey’s 11 districts after Reigate
                                                                                                                                                                                                                     will be critical to its future success. I know that   groups and committees and previously chaired
                                                                                                      on a Hampshire business park, with                        and Banstead at almost 148,000. About half of
                                                                                                                                                                                                                     our Council of Governors will be instrumental in      the Community Engagement Group to improve
                                                                                                      supervision and rigorous checks carried                   those people live in the town of Guildford itself.
                                                                                                                                                                                                                     determining how Frimley Health travels through        links with our communities.
         his is the Frimley Health team helping   patients as they leave hospital or prepare for      out by senior assistants, technicians and                 Waverley, the largest of the three boroughs,         this while maintaining its position as one of the
  T      clinicians to get commonly used          an operation or procedure.                          releasing offcers.                                        includes the towns of Farnham, Godalming             leading Trusts in England.”
                                                                                                                                                                                                                                                                           Rod says: “During the pandemic governors
                                                                                                                                                                                                                                                                           have continued to represent our constituents
medications to their patients as quickly and                                                                                                                    and Haslemere, as well as the large village of
                                                  The unit, which is governed and inspected           The FPRU supplies all the drugs used by the                                                                    Foundation Trust membership in Guildford,             and we hope everyone found the “Your
effciently as possible.                                                                                                                                         Cranleigh. It is home to an estimated 125,600
                                                  by the Medicines and Healthcare Products            London Ambulance Service and replenishes                                                                       Waverley and Woking: Population aged over             Governors” leafet and introductory letters
The Farnham Pharmaceutical Repackaging            Regulatory Agency (MHRA), supplies Trust            emergency ‘crash’ boxes for hospitals across              people. The borough takes its names from                                                                   helpful. We are pleased with the Trust’s
                                                                                                                                                                                                                     16 (eligible to be members): 169,771
Unit (FPRU) buys bulk stocks of prescription      departments across our sites as well as other       the country – sometimes up to 60 per day.                 Waverley Abbey near Farnham, the earliest                                                                  response to the pandemic, especially how
drugs from manufacturers and wholesalers          NHS organisations across England.                                                                             Cistercian monastery in Britain, dating back         People/percentage who are                             it has continued to invest in services such
                                                                                                      Meanwhile, NHS England called on the                      to 1128.
then splits them into ready-to-use packs.                                                                                                                                                                            members: 1,306 (0.77%)                                as the new dementia ward at Wexham Park
                                                  Jan Ingle, who has been production manager          30-strong team to pack anaphylaxis kits in
                                                                                                                                                                Woking is the smallest of the boroughs,              Windsor and Maidenhead                                and the ongoing development of the new
By accessing high-use drugs through their         at the FPRU throughout its 40-year history, said:   support of the national Covid-19 vaccination
                                                                                                                                                                covering 25 square miles. According to the                                                                 Heatherwood Hospital.”
department’s own stores instead of waiting        “We pack bulk pharmaceuticals into packages         campaign. The unit also produced intubation
                                                                                                                                                                                                                     The Royal Borough of Windsor and
for packs to be individually dispensed by         that are ready for patients to use, such as         packs to help meet the increased demand at                2001 census, 70% of the borough’s reported                                                                 Robin Wood
                                                                                                                                                                                                                     Maidenhead spans approximately 76 square
Pharmacy, clinical teams can better support       take-home medications issued by outpatient          Frimley Health during the pandemic.                       88,000 inhabitants lived in Woking town. The
                                                                                                                                                                                                                     miles and is home to about 151,000 people.            Professional
                                                                                                                                                                largest employer in Woking is the McLaren
                                                                                                                                                                                                                                                                           accountant Robin
                                                                                                                                                                Group, which is responsible for both McLaren         The historic market town of Windsor is best
                                                                                                                                                                                                                                                                           says he became a

Robots disinfect wards in seconds
                                                                                                                                                                Racing and the McLaren Formula One racing            known for Windsor Castle, one of the offcial
                                                                                                                                                                                                                                                                           governor because
                                                                                                                                                                team, and McLaren Automotive, which builds           residences of Her Majesty the Queen, which
                                                                                                                                                                                                                                                                           he wants to make a
                                                                                                                                                                high-performance sports cars. The town’s             has helped to make the area a popular tourist
                                                                                                                                                                                                                                                                           positive contribution in
                                                                                                                                                                railway station is reportedly the busiest in the     destination. The Legoland Windsor theme park
         our autonomous robots that kill          The robots have been in use at Frimley Park
  F      viruses in seconds have been put         Hospital since the beginning of February,
                                                                                                                                                                London commuter belt.                                was built on the site of the former Windsor
                                                                                                                                                                                                                                                                           helping the Trust strive
                                                                                                                                                                                                                                                                           for excellence and
into action in Frimley Park and Wexham            saving the housekeeping team hours of time.                                                                   Interesting fact: Woking is home to the frst         Safari Park.
                                                                                                                                                                                                                                                                           continue to improve
Park hospitals. The UVD Robots disinfect                                                                                                                        purpose-built mosque in the UK, the Shah             The nearby town of Ascot is famous for Ascot          the services it provides.
                                                  One of Frimley Health’s senior supervisors,
spaces more than seven times faster than                                                                                                                        Jahan Mosque on Oriental Road, established           Racecourse and its annual Royal Ascot
                                                  John Phillips, said: “While we have fantastic                                                                                                                                                                            He adds: “I am a local parish councillor and
manually operated cleaning machines                                                                                                                             in 1889.                                             festival, while Eton is home to Eton College, the
                                                  cleaning teams, the beauty of the robots is                                                                                                                                                                              work on behalf of the local community to
and have allowed our hospitals to quickly                                                                                                                                                                            independent boarding school founded by King
                                                  the time saved. To disinfect a normal sized                                                                   Governor representing Guildford,                                                                           provide better services and facilities. I’ve lived
change around ward spaces to cope with the                                                                                                                                                                           Henry VI in 1440.
                                                  ward bay usually takes 45 minutes but they                                                                    Waverley and Woking                                                                                        in Ascot and Windsor for more than 25 years
fuctuating numbers of Covid patients.
                                                  get the job done in six minutes.                                                                                                                                                                                         and I am passionate about the area. My family
                                                                                                                                                                Sylvia Thompson                                      Maidenhead sits on the south-western bank
The new robots, from Nesa Robotics, are fully                                                                                                                                                                                                                              and I have been users of FHFT services so
                                                  “The robots have been invaluable, particularly                                                                                                                     of the River Thames and is considered one of
autonomous and are controlled via an app                                                                                                                        Sylvia pursued a                                                                                           have practical experience of delivery of care,
                                                  when we started to restore more of our                                                                                                                             the safest Conservative parliamentary seats in
on an electronic tablet. Standing 1.7 metres                                                                                                                    successful career in                                                                                       the good elements and also areas for focus."
                                                  services when the number of Covid patients                                                                                                                         the country. It is currently represented
tall, the self-driving machines use ultraviolet                                                                                                                 clinical research and
                                                  numbers came down.                                                                                                                                                 at Westminster by former prime minister               Foundation Trust membership in Windsor
light to disinfect everything in a 360-degree                                                                                                                   NHS management,
                                                                                                                                                                                                                     Theresa May.                                          and Maidenhead: Population aged over 16
radius. The robots’ tube-like appearance          “We’ve been able to turn around ward                                                                          serving as a non-
                                                                                                                                                                                                                                                                           (eligible to be members): 148,225
is made up of eight vertical bulbs which          spaces much more quickly, knowing they’ll                                                                     executive director of                                Interesting fact: Windsor Castle is the largest
                                                                                                                              Senior supervisor John Phillips
use concentrated UVC to destroy bacteria,         be fully disinfected in minutes to ensure                                   with one of the new robots        an acute NHS trust for                               and oldest occupied castle in the world.              People/percentage who are
viruses and other harmful microbes.               they’re safe for patients.”                                                                                   more than 12 years.                                  Founded by William the Conqueror in the               members: 1,026 (0.69%)

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