Guide The complete trade guide to kiwi car hire
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guide
The complete trade guide to kiwi car hire
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Valid to 30 April 2016 - revised June 2015 +64 9 974 1598 | gorentals.co.nz
together
A large and diverse fleet, five branches and over 90 staff
members were not things that appeared overnight.
Since GO Rentals’ inception as a family business in 1997 we
have experienced sound growth and built an enviable reputation
in New Zealand. Fundamentally the business has grown thanks
to the passion and commitment of our people, who strive
to understand and meet our customers’ needs by providing
the best vehicles with a focus on quality, safety, value and
availability from our growing locations around the country.
GO Rentals currently operates at all the major international
airports in New Zealand and has formed close relationships
with most hotels in branch locations. The real satisfaction
comes from seeing the excellent service and flexibility that
delights our partners, who make us their first choice every time.
My vision is to continually look for ways to expand on all of
the great things we do… together. We look forward to
working with you.
John Osborne, Director
GO Rentals
TRADE GO GUIDE PG2
The difference
• New Zealand owned and operated company
• No one way fees, repositioning fees, airport access fees, after hours fees
or extra driver fees
• Competitive rates and conditions including unlimited kilometres and taxes
• Comprehensive insurance options
• An All Inclusive option – nothing extra to pay on pick up or drop off
• GPS navigation system, child seats, snow chains and roof racks all available free
in the All Inclusive rate option
• 24 hour roadside assistance
• No credit card fees
• Outstanding customer service – high satisfaction ratings on review sites
• Qualmark endorsed by meeting stringent quality status and environmental criteria
• Airport/city hotel collections available (subject to application)
• No inconvenient change of vehicle in Wellington and Picton for two island hires.
GO Rentals can quote and book a ferry crossing on behalf of your client so they
just drive on and drive off
• Free Ferry for the vehicle on all Northbound hires from Christchurch or
Queenstown to Auckland
• Airport shuttle operates on request
• Maps and guides along with knowledgeable and helpful staff
• After hours services available from all locations, so vehicle pick up and drop off
is available 24 hours
• New Zealand and European based trade support for responsive decision making
Where to
GO branches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Meet the GO fleet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
GO accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GO rates and fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
GO insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
GO services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
GO reservations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
GO terms and conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
GO general information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Meet the GO team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
TRADE GO GUIDE PG3
branches locations
Getting to the GO Branch All branches are open 7 days a week.
Vehicles must be picked up and/or dropped off Auckland City (Penrose) 08:00 – 17:00
at a GO Rentals branch location and transfers Auckland Airport 06:00 – 22:00
are available as follows: Wellington Airport 07:00 – 19:00
Christchurch Airport 07:00 – 17:30
Queenstown Airport 08:00 – 17:00
Airport Transfers
Pick Up: Airport shuttle transfers are available All branches are closed on Christmas Day
from the International or Domestic Terminal to (25 December).
the GO Rentals Airport branch. These are to be
requested on arrival by using the appropriate
branch freephone number indicated in the map
below.
Drop Off: Transfers are provided to the Airport
on drop off from all Airport branches.
Please note there are no transfers available on AUCKLAND
0508 246 684
Pick Up or Drop Off between the Airport and
City branch in Auckland.
AUCKLAND AIRPORT
Airport and City Hotels
0508 246 884
Pick Up: Free transfers are available between
08.30 and 14.30 and must be pre-arranged with
GO Rentals at least 14 days prior to pick up.
Free hotel deliveries are available at selected
properties located in Auckland city only.
Drop Off: No transfers are available to airport
or city hotels on drop off. Taxis can be arranged WELLINGTON
at the hirer’s expense or we can arrange to 0508 246 584
leave your vehicle at the hotel and collect it the
next day free of charge.
Our locations
CHRISTCHURCH
0508 246 784
QUEENSTOWN
0508 246 984
TRADE GO GUIDE PG4
Auckland Airport Auckland City Wellington Airport
Bays 2 – 10, Cargo Central, 688 Great South Road, Penrose, 500 Broadway, Strathmore,
George Bolt Memorial Drive, Auckland, New Zealand Wellington, New Zealand
Auckland Airport, New Zealand Phone 0508 246 684 Phone 0508 246 584
Phone 0508 246 884 Email auckland@gorentals.co.nz Email wellington@gorentals.co.nz
Email aucklandairport@gorentals.co.nz
Christchurch Airport Queenstown Airport
16 Ivan Crescent, Christchurch 20 Lucas Place, Frankton,
Airport, New Zealand Queenstown, New Zealand
Phone 0508 246 784 Phone 0508 246 984
Email christchurch@gorentals.co.nz Email queenstown@gorentals.co.nz
TRADE GO GUIDE PG5
Meet the fleet
zippy A great little hatch with features galore and perfect for New Zealand city roads. It’s easy
to drive, light on gas, big on the latest technology, bulletproof reliability, easy to park, and
super stylish.
Toyota Yaris or Mazda2
Trans: Auto / Manual
Engine: 1300cc to 1500cc CD Player / AUX
(some have USB / Bluetooth / HD Radio) 5
Year: 2011 - 2014
Fuel economy rating: 7 Airbags 1
ANCAP Safety Rating: Baby Seat Anchor Points 1
compact Our top of the line 5 door hatchback has all the bells and whistles you’ll need for your next
holiday. With plenty of leg room and space in the boot, this hatch is the perfect road trip
companion.
Toyota Corolla Hatch
Trans: Auto / Manual CD Player / AUX / USB / Bluetooth
Engine: 1800cc
Cruise Control 5
Year: 2013 - 2015
Fuel economy rating: 7 Airbags 1
ANCAP Safety Rating: Baby Seat Anchor Points 2
touring One of NZ’s most loved vehicles, our Toyota Corolla sedans are hard to fault. They also have
more boot space than the hatch. For couples and small families on a Kiwi adventure, there’s
nothing better for touring around and filling with souvenirs.
Toyota Corolla Sedan
Trans: Auto
Engine: 1800cc 5
CD Player (some have AUX)
Year: 2012 - 2015
4 Airbags 2
Fuel economy rating:
ANCAP Safety Rating: Baby Seat Anchor Points 2
executive Our Toyota Aurion’s are next level. There’s plenty of room for 5 passengers plus tonnes of
space in the boot for luggage. With sleek style to match its power, this car will glide over our
kiwi roads effortlessly.
Toyota Aurion or Similar
Trans: Auto CD Player / AUX / USB / Bluetooth
Engine: 3500cc 5
Cruise Control
Year: 2012 - 2014
8 Airbags 2
Fuel economy rating:
ANCAP Safety Rating: Baby Seat Anchor Points 3
people mover If you need to transport a few friends, family, colleagues or teammates, these vehicles give
you the seats to do it all. NZ has countless great things to see and do, so round up a bunch
of people, and GO get amongst it!
Toyota Previa or Similar
Trans: Auto CD Player (some have AUX)
Engine: 2400cc 8
Cruise Control
Year: 2010 - 2012
8 Airbags 2
Fuel economy rating:
ANCAP Safety Rating: Baby Seat Anchor Points 4
intermediate 4×4 Some of NZ’s most spectacular roads require a little more ‘guts’ as we say. Our Hyundai
iX35s have the power, traction and height so you can GO for it with confidence. Plus all the
driving comforts you need after a long day of adventure.
Hyundai ix35 Elite or Similar CD Player / AUX / USB / Bluetooth
Trans: Auto Reversing Camera
Engine: 2400cc
Cruise Control 5
Year: 2015
Fuel economy rating: 6 Airbags 3
ANCAP Safety Rating: Baby Seat Anchor Points 4
TRADE GO GUIDE PG6
large 4x4 A bold and sturdy 4x4 which drives and handles just like your car at home. With 5 seats and
features galore, it’s a great choice for your next family holiday.
Hyundai Santa Fe Elite or Similar CD Player / AUX / USB / Bluetooth
Trans: Auto Front and Rear Seat Warmers
Engine: 2200cc Turbo Diesel
Cruise Control 5
Year: 2015
Fuel economy rating: 7 Airbags 4
ANCAP Safety Rating: Baby Seat Anchor Points 6
11 seater van This vehicle will just about fit a whole footy team! Get everyone to your destination and make
it a memorable journey for your crew. Comfy seating and up to date sound system will help!
Toyota Hiace CD Player / AUX / USB
Trans: Auto Towbar
Engine: 2700cc
2 Airbags 11
Year: 2013 - 2014
Fuel economy rating: Baby Seat Anchor Points 0
ANCAP Safety Rating: Gross Vehicle Weight 2800kg (max with people) 6
12 seater minibus Perfect when you book an 11-seater for your soccer team and then your Mum rings up and
asks if she can come too! Features a higher roof, an efficient 3.0 litre diesel engine and more
luggage space. Add a GO Trailer for extra luggage capacity.
Toyota Hiace CD Player / AUX / USB / Bluetooth
Trans: Auto Towbar
Engine: 3000cc Diesel
2 Airbags 12
Year: 2011 - 2015
Fuel economy rating: Baby Seat Anchor Points 0
ANCAP Safety Rating: Gross Vehicle Weight 3250kg (max with people) 6
trailer
Got luggage coming out of your ears? Keep your van clutter free by renting a GO trailer, complete
with chains and locks. The GO trailer can be used with the 11 Seater Van and 12 Seater Van.
Trailer
Dimensions: 1800mm long x 1200mm wide x 1000mm high
Load capacity: 490kg
Cubic capacity: 2.2 cubic metres
Tare: 300kg 10
GVM: 750kg 10
TRADE
TRADEGO
GOGUIDE
GUIDEPG7
PG7
accessories
child safe Taking the little ones for a ride? Wrap your precious cargo up safe and secure in one of our clean
and modern baby capsules, child seats, or booster seats. Remember, New Zealand law requires
children up until they reach the age of 8 years to use a car seat.
• C hild seat, baby capsule, booster seat NZ$35 per hire (children up to the age of 8 years must
be restrained)
• Included free of charge with GO All Inclusive rates
racks GO to the snow nice and secure with your valuable gear locked firmly in a set of our
roof racks. Roof racks are available for the following vehicles:
GO compact GO intermediate 4x4
GO touring GO large 4x4
GO executive GO people mover
• R oof and ski racks NZ$35 per hire
• Included free of charge with GO All Inclusive rates
chains Get up the ski fields nice and safe by grabbing a set of our easy to fit chains. Some of our
mountain roads can be a bit of a challenge!
• S now chains NZ$35 per hire
• Included free of charge with GO All Inclusive rates
navigation Kiwis are pretty helpful when you need directions, but they’re not always around out on the
open road. Travel with confidence by renting one of our excellent multilingual GPS systems.
Languages available; Cestina, Dansk, Deutch, English (AUS), English (UK/NZ), English (US),
Espanol, Francais, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Portugues, Suomi,
Svenska, Turkie, Chinese (Mandarin, Cantonese).
• G PS navigation systems $8 per day
• Included free of charge with GO All Inclusive rates
Whether you thrive on long days in the saddle, tough mountain
bicycles terrain or a fast road sprint, we’ve got the right bike just waiting to
roll. We’ve partnered with Natural High to provide you New Zealand’s
largest selection of bike rentals, including touring bikes, hybrids,
road bikes and mountain bikes, as well as cycling accessories and
children’s bikes. Secure these to your Hyundai ix35 vehicle and off
you GO! Please contact your account manager for pricing schedule.
Additional accessories must be booked at the time of reservation. They are non-commissionable and are payable direct to
GO Rentals upon vehicle collection. GO child safe, GO racks, GO chains and GO navigation are all included, free of charge,
with the GO All Inclusive rate option.
TRADE GO GUIDE PG8
rates and fees
GO Rentals offers trade partners a simple rate structure comprising of Standard rates plus the option of an
All Inclusive supplement at an additional NZ$24 nett per day.
Rates are published annually with a validity from 01 April to 30 April the following year. Current rates are valid to
30 April 2016 and can be obtained by emailing your Account Manager, Ryan Smith - ryan.smith@gorentals.co.nz
or Toni Kosterman – toni.kosterman@gorentals.co.nz.
GO Standard rates include: GO All Inclusive rates include:
GO Basic insurance cover (bond/excess applies) All the GO Standard rate inclusions PLUS:
• Airport access fees • Airport or city hotel transfers • GO Peace of Mind option insurance cover
• Extra driver fees upon pick up with no bond or excess for driver’s 25+
• 15% GST years. Normal insurance excesses and
• One way fees
(goods and services tax) conditions apply to drivers aged 21-24
• Unlimited kilometres years
• Road User Charges
• 24hr Automobile Association • Tyre and windscreen cover
roadside assistance • Credit card fees
• Child seats (if required)
• Maps and travel guides • Demurrage costs
• Snow chains (if required)
• Airport transfers upon • ree ferry for the vehicle on
F
all Northbound hires from • Roof racks (selected vehicles only,
pick up and drop off
Christchurch or Queenstown to must be requested)
• After hours pick up or drop
Auckland. For full details refer to • GPS navigation system
off fees
page 12 of the GO Guide, or your
current rate document
Calculating the Rates Extra Drivers
Rates are calculated on a 24 hour period. However, All drivers are free of charge. GO Rentals must view the
on the day of drop off, an allowance of up to 4 hours licenses upon pick up.
is permitted before an additional day is charged. The
following example illustrates the applicable charges.
Rental Duration
Example: A vehicle is picked up on 1 September and Minimum hire periods apply between branches as
dropped off on 8 September. follows:
PICK UP TIME DROP OFF TIME CHARGE APPLIED DROP OFF BRANCH
12.00 12.00 or earlier 7 day hire
PICK UP Auckland Wellington Christchurch Queenstown
12.00 Up to 13.00 7.2 days hire BRANCH
12.00 Up to 14.00 7.4 days hire Auckland 3 days 5 days 7 days 7 days
12.00 Up to 15.00 7.6 days hire
Wellington 3 days 3 days 7 days 7 days
12.00 Up to 16.00 7.8 days hire
Christchurch 3 days 3 days 3 days 5 days
12.00 After 16.00 8 days hire
Queenstown 3 days 3 days 5 days 3 days
Where a hire includes two different rate periods each
day of the hire will be charged for at the rate applicable For all pick ups between 20 December and 10 January
for that day. annually the minimum rental period is 7 days, or 10 days
if the hire is one way from the North Island to the South
What is not included in the Rates
Island.
• uel – all vehicles are supplied with a full tank of fuel at
F
the commencement of the hire and must be returned
with a full tank at the end of the hire.
TRADE GO GUIDE PG9
insurance
GO Rentals recommends the All Inclusive rate option as this provides GO Peace of Mind full insurance cover with No
Bond and a Nil Excess for a completely worry free holiday for the hirer.
However, if the Standard rate option is selected the GO Basic insurance is included free and an excess applies. GO
Rentals offers the hirer the option to purchase a Collision Damage Waiver (CDW) to reduce or waive this excess upon
pick up, as detailed in the chart below.
Vehicle Categories: Drivers Aged 25+ Drivers Aged 21-24
GO zippy Cost per Standard Cost per Standard
day nett excess day nett excess
GO compact
GO touring GO BASIC Included $2500 Included $3500
GO executive
GO ASSURED $15 $350 $15 $1000
GO people mover
GO intermediate 4x4 GO PEACE
$20 $0 $20 $350
OF MIND
Larger Vehicle Categories: Drivers Aged 25+ Drivers Aged 21-24
GO large 4x4 Cost per Standard Cost per Standard
day nett excess day nett excess
GO 11 seater
GO 12 seater GO BASIC Included $3,500 Included $4,500
GO ASSURED $20 $500 $20 $1,500
GO PEACE
$30 $0 $30 $500
OF MIND
GO Trailer Insurance for the GO Trailer is covered under the same Insurance as the
GO 11 seater or GO 12 seater when hired together
A few things to note:
• ith our GO BASIC Insurance option, the credit card will
W • If the licence is not in English it must be accompanied
be authorised for the amount of the excess at the time by an official translation or valid International Driver’s
of rental pick up. Permit. All provisions or restrictions on the hirers
• he vehicle may be driven during the period of hire, only
T original licence from country of origin will apply. Please
by the names of the Authorised Drivers or the Hirer on note a restricted New Zealand license will be accepted
the rental agreement and only if they are over 21 years however the Authorised Driver agrees to be bound by
of age at the time of this agreement and hold a current those restrictions and is aware insurance can be voided
and valid full driver's license appropriate for the vehicle, if restrictions are not adhered to.
which must be presented to GO at time of pick up. • During the hire period the excess relating to the hirer’s
Collision Damage Waiver (CDW) applies to the first
event or damage. Once the CDW excess has been
used for the first event the insurance excess reverts to
the GO Basic insurance conditions for the remainder
of the hire period and the additional benefits of the
CDW no long apply. The hirer may apply to GO Rentals
for additional CDW cover for the remainder of the hire
unless the first event was a single vehicle accident.
TRADE GO GUIDE PG10Inclusions and Exclusions
• The hirer and any driver authorised to drive • e hirer is liable for costs to replace keys which have
Th
the vehicle are indemnified to the extent of been lost or the retrieval of keys which have been
NZ$10,000,000 in respect of any liability he or she locked inside a vehicle.
might have for damage to any property (including • yres and windscreens are not covered unless the
T
injury to any animal) belonging to any person and
GO PEACE OF MIND Collision Damage Waiver is
arising out of the use of the vehicle.
purchased or if the original booking was made using
• ars can only be driven on sealed/bitumen or well-
C GO All Inclusive rates.
maintained roads. No vehicle is to be driven on • In the event of a single vehicle accident, the hirer
the following roads: Skippers Canyon Road near
is liable for any salvage and recovery costs of the
Queenstown, Ball Hutt Road near Mt Cook, 90 Mile
vehicle.
Beach in Northland, all roads north of Colville on the
Coromandel Peninsula, any other unformed road • e hirer’s personal belongings are not covered.
Th
including beaches or any road that has been closed by Personal travel insurance is recommended to cover
the traffic police or other local authority. for loss or damage to personal property.
• ehicles are covered by insurance while transiting on
V • e hirer is liable for any costs associated with the
Th
a ferry. incorrect filling of fluid or fuel tanks.
• bond is only taken when the hirer elects to take the
A • In the event of an accident, or new damage, the hirer
GO BASIC insurance option. The applicable bond that must notify GO Rentals of the full circumstances
will be authorised to the hirers credit card on pick up as soon as practical, but within a maximum of 12
is the equivalent to the insurance excess. hours from the time the hirer has knowledge of
the damage. Failure to do so may result in voided
• e bond is fully refundable provided the vehicle is
Th
insurance.
returned on time to the correct location clean and
tidy, undamaged and with a full fuel tank. • e hirers insurance excess is applicable regardless
Th
of who is at fault, and must be paid at the time the
• nder body and roof damage to a vehicle is not
U
accident is reported. The insurance excess will be
covered by either insurance option. Should such
refunded only if GO Rentals is successful in recovering
damage occur the hirer will be notified via email
the full cost of the damages from the third party.
summarising the damage and repair costs and their
Please note that third party claims can take some
credit card charged accordingly.
time to resolve.
• e hirer must ensure snow chains are fitted correctly
Th • If the rental agreement terms and conditions are
and that ski racks are used carefully. Misuse or
breached the hirers insurance may be void.
damage of these accessories are not covered by
insurance.
• O Rentals reserves the right to charge a NZ$2000
G
fee in addition to any other costs if the vehicle,
including its accessories and spare parts, is damaged
as a result of submersion in water, including crossing
creeks, rivers, flooded fords, salt water or on beaches.
TRADE GO GUIDE PG11services
Ferry Nett Rates
On behalf of Interislander
Valid 1 April 2015 to 31 March 2016
FREE Ferry offer for South to North hires
Commencing immediately for all new bookings, • All ferry bookings are subject to availability and may
GO Rentals will provide a FREE ferry crossing for be changed by the hirer up to 2 hours prior to sailing
the vehicle only, on all South to North hires. without penalty.
Conditions are: • Booking requests must include how many adults and
• Pick up must be in Christchurch or Queenstown with a children travelling, and the first and last names of each
drop off in Auckland. The offer is not available for drop passenger, plus the date and preferred crossing time.
offs in Wellington. • GO Rentals will issue a voucher for all bookings made,
• The offer applies all year and is available in conjunction and this must be presented at the ferry terminal check-
with all vehicle categories. in, a minimum of 1 hour prior to sailing.
• To qualify, the ferry booking must be transacted • Please refer to table on page 13 for ferry crossing
through GO Rentals - however, it does not need to be schedule.
confirmed at the same time as the vehicle reservation.
Please send an email to agents@gorentals.co.nz to If the pickup and drop off locations do not meet
check availability and book. the conditions above, please refer to the table on
page 13 for pricing.
• The free crossing is for the vehicle only and passengers
will be invoiced as follows:
Adult - nett NZ$75
Senior (60 years and over) - nett NZ$65
Child (2 to 17 years inclusive) - nett NZ$35
Infant under 2 years - free
TRADE GO GUIDE PG12GO Rentals require all clients travelling between the North Ferry Crossing Times
and South Islands to take their rental vehicle on the ferry
with them. This drive on/drive off service is a convenient Wellington to Picton
time saving option avoiding the need to terminate the Depart WLG Arrive PIC Ship
hire on one side and pick up a new vehicle on the other. 8:15am 11:25am Kaitaki
GO Rentals offers trade partners a booking service at nett
10:25am* 1:35pm Arahura
rates which provides the opportunity for the ferry to be
packaged with the vehicle hire. 2:30pm 5:40pm Aratere
All GO Rentals vehicles are subject to normal insurance 18:00** 9:10pm Arahura
provisions while on the ferry.
*19 December - 31 March only
Please note at least one adult passenger (the driver) must **18:25 departure between 19 December - 31 March
be booked with the vehicle.
The following rates are NETT and payable together with Picton to Wellington
the GO Rental Car. Depart PIC Arrive WLG Ship
GO Nett Rates 6:25am* 9:25am Arahura
Off Peak Peak 10:30am 1:40pm Aratere
Any GO Rentals Car/Van 1:10pm 4:20pm Kaitaki
$220 $235
plus one adult 2:25pm 5:35pm Arahura
Extra Adults (18 years and over) 6:30pm** 9:40pm Aratere
$60 $62
per person
*Monday excluded
Child (2 years - 17 years inclusive)
$33 $33 **19 December - 31 March only
per person
Premium Plus Lounge Upgrade Please note these times are a guideline only –
$35 $40
(Kaitake and Aratere) GO Rentals will advise you if there are any changes
Trailer $160 $175 when you make your booking request.
Cove Lounge Upgrade
$27 $27
(Arahura only) Booking Information
Kaitaki Cabin $40 $40 • All ferry tickets booked through GO Rentals are subject
Pushbike/Canoe/Kayak/ to availability, however, are fully changeable up to two
$10 $10 hours prior to sailing with no penalty involved.
Windsurfer
WiFi Access $5.60 $5.60 • Although a voucher is not required to be shown on
embarkment of the ferry, GO Rentals does issue a
Full Cooked Breakfast $10 $10
voucher for clients' peace of mind.
Meal Vouchers $5 $5
• Passengers are required to be present at the
Interislander terminal one hour prior to embarkment.
Terms of Service • When requesting a ferry booking, please advise how
• ates are nett in New Zealand Dollars and include local
R many adults and children will be travelling, and the first
tax (GST) @ 15%. and last names of each passenger. Please also advise
• Peak fares apply 1 December 2015 to 31 March 2016 which crossing date and time is preferred.
inclusive. • To request a booking or make any changes, please email
• Prices are subject to change without notice, should agents@gorentals.co.nz.
Interislander adjust their rates for any reason.
• The Cove and Premium Plus Lounges are available for Visit www.interislander.co.nz for current information on
passengers 18 years of age and over only. the ferry services between the North and South Islands of
• Infants (under 2 years) travel free of charge. New Zealand.
• Timetables are subject to change.
TRADE GO GUIDE PG13reservations
Reservations Telephone
The GO Rentals reservations hours are 7am – 9pm week For trade partners based in New Zealand, Australia, USA
days, 8am – 7pm weekends. Times are New Zealand time. and the UK the following free call numbers available 24/7
Reservations are accepted through a number of different for bookings and general enquiries:
booking channels and GO Rentals recommends the online • ew Zealand 0800 467 368 or +64 9 974 1598
N
Agent Portal at agent.gorentals.co.nz where you are able • From Australia 1800 071 857
to: • From USA 1800 584 1330
• eceive live vehicle availability based on your chosen
R • From UK 0800 028 7840
search parameters
• View nett rates in NZ$ along with applicable insurance XML Link
options and fees An XML data link function is available to allow your
• Request ferry booking option booking system to access the GO Rentals platform,
• Place bookings and receive immediate confirmation providing a quick and efficient booking procedure.
along with the accompanying invoice Contact your Business Development Manager for more
• View and modify existing bookings information.
• Generate reports on reservation history and account
balance
Inbound Tour Operators
Additional Functions within the Agent Portal include: GO Rentals has agreements with many of New Zealand’s
• Image library where vehicle images, logos and marketing Inbound Tour Operators. Please contact your preferred
collateral may be downloaded Inbounder to request their GO Rentals rate schedule, or
• Complete information on GO Rentals branch locations, contact your Account Manager for additional information.
including maps and full contact details
• Fuel consumption indicators for each vehicle category
After Hours Pick Ups
• Full GO Rentals Terms and Conditions and Hirer Rental
Agreement After hours pick up or drop off at airport locations is
• Free 24 hour roadside assistance information and
available and there is no additional cost for this service.
contact details GO Rentals must receive the hirers full contact details,
• Fully comprehensive insurance, excess and CDW
drivers license details and credit card information, ideally
information by online check in, prior to confirming the after hours
• FAQ’s
procedure. Please contact GO Rentals reservations for full
• Overview of New Zealand road rules
information.
• Explore New Zealand travel information that includes
over 50 recommended travel itineraries listed by region Flight Details
GO will hold trade reservations for 72 hours before To ensure a speedy pick up procedure please advise your
cancellation fees become applicable. client’s full arrival flight details. Our airport branches
monitor all flight arrivals and will be aware of any delays
Please contact your Business Development Manager to your client's flight.
or email agents@gorentals.co.nz for access to the
GO Rentals Agents Portal.
Email
Reservations by email may be sent directly to agents@
gorentals.co.nz. Please provide full booking information
including hirer’s full name, preferred vehicle category, pick
up and drop off location, date and time, as well as flight
details (if known). We guarantee a reply within 24 hours.
TRADE GO GUIDE PG14terms and conditions
General are subject to availability which may be difficult during peak
This document contains a summary of GO Rentals conditions seasons. The extra cost must be paid to GO Rentals on
valid to 30 April 2016. If you require further information confirmation of the rental extension.
• Unauthorised extensions may incur a fee of NZ$500 in
please ask for our full terms and conditions. All rates and
conditions are subject to change as required and without addition to the current daily rental rate.
prior notification.
Change of Vehicle
In the unlikely event that the reserved vehicle is not available
Unlimited Kilometres
GO Rentals reserve the right to substitute a comparably
Rates include unlimited kilometres for all vehicle types
higher standard of vehicle at no extra cost to the client. This
Cancellation Policy shall not constitute a breach of contract and does not entitle
The cancellation fees that apply to reservations are as the Hirer to any form of refund.
follows:
• If cancelled 14 days prior to pick-up, no fee Toll Notices and Infringement Fees
• If cancelled from 13 to 4 days prior to pick-up, 20% of nett
In the event that GO Rentals receives an Unpaid Toll Notice
rental relating to the period the vehicle was on hire, GO Rentals
• If cancelled from 2 to 3 days prior to pick-up, 50% of nett rental
will pay the outstanding toll fees on behalf of the hirer and
• If cancelled within 24 hours of pick up or a no-show, 100%
an administration fee of NZ$25 will be charged per notice in
of nett rental addition to the toll fees.
• If vehicle is returned early, there will be no refund available In the event that GO Rentals receives an infringement notice
of a speeding, parking or other traffic infringement relating to
Payment Terms/Bank Details the period the vehicle was on hire, GO Rentals will notify and
A separate invoice will be sent out together with a provide the hirer details of the infringement notice as soon
confirmation of all bookings. Payment is required in as is practical. GO Rentals will also provide the necessary
accordance with the contract agreed with GO Rentals. information to the relevant authority for such notices to be
Bank Account details are: directed to the hirer.
Bank: Bank of New Zealand An administration fee of NZ$50 will be charged to the hirer
Account No: 02-0108-0021129-00 for transfer of liability of the notice to the hirer.
Account Name: GO Rentals
SWIFT Code: BKNZNZ22 Fuel
GO Rentals Accounts Department: accounts@gorentals.co.nz All vehicles are provided with a full tank of fuel. A NZ$25
refuelling fee plus the cost of fuel will be charged if the
On Road Assistance fuel tank is not full upon return. A NZ$3.00 variance
24 Hour roadside assistance is provided to all Hirers in all (approximately 10kms) is allowed.
locations for any breakdown. Hirers are provided with an
emergency freephone number to contact and a specialist will Vehicle Category Downgrade/Upgrade
meet the hirer at the vehicles location. Should the hirer decide to take a lesser category vehicle
than booked within 14 days of pick up or during the rental,
Smoking and Animal Restrictions no refund will be paid. In the case of an upgrade the rate
Smoking in GO Rental vehicles is strictly prohibited and difference is payable.
offenders will be charged a minimum vehicle grooming fee of
NZ$200. Animals are also not permitted in any GO Rentals Mechanical Repairs
vehicle. The same grooming fee of NZ$200 will apply if The hirer shall not arrange or undertake any repairs without
the vehicle is returned in an excessively dirty condition that prior authorisation from GO Rentals except to salvage the
requires extra cleaning or deodorizing. vehicle to prevent further damage to the vehicle or to other
property. If the hirer has had to pay to salvage the vehicle,
Agent Non-Payment the hirer must inform GO Rentals within a maximum 12
In the case where pre-payment is required and this has not hour period or forfeit the right to seek reimbursement of the
been made, the agent agrees to their client being liable for salvage costs.
the full costs to GO Rentals.
Responsibilities of the Hirer
Booking Amendments The hirer is fully liable for any damage to the GO Rentals
• Booking amendments prior to pick up are allowed free of vehicle and third party vehicle or property if the terms of the
charge subject to availability. rental contract are breached.
• Changes to the drop off rental location after the rental has
commenced must be approved by GO Rentals. If approved a Vehicle Return
minimum charge of NZ$500 may apply. Should the hirer decide to voluntarily return the vehicle,
• Rental extensions whilst on hire must be approved by GO including car keys or accessories, prior to the expiry of the
Rentals and a minimum of 72 hours notice is required and hire term, the hirer will not be entitled to a refund.
TRADE GO GUIDE PG15general information
Driving in New Zealand Industry Discounts
Although New Zealand is a relatively small country and Trade Partners are invited to travel with GO Rentals on
all roads are well maintained, journeys may take longer their own personal holiday or familiarisation trip within
than expected as open roads often only have one lane New Zealand. Industry rates are available and vary
in each direction and can be hilly, narrow or winding. The depending on vehicle availability, time of the year and
speed limit in New Zealand is 50km/h in built up areas and direction of travel.
100km/h on the open road and driving is done on the left Applications are welcome but in the first instance we
hand side of the road. In general it is recommended to recommend you contact Tourism New Zealand and
allow 1 hour to travel 60km-70km. process a reservation through their excellent Explore New
Zealand Trade and Media Programme. This will enable
Fuel Costs applicants to secure discounts from a wide range of
product and activities.
GO Rentals recommends PriceWatch as a source of the
most updated New Zealand fuel costs, listed by region Please contact your Business Development Manager for
and updated every 24 hours. www.pricewatch.co.nz. full details.
Goods and Services Tax (GST)
Please note GST is included in all rates and other costs
shown in this GO Guide.
Diesel Tax
This New Zealand Government charge is included in the
rate for all diesel powered vehicles in the GO Rentals fleet
and is not an additional charge.
Toll Roads
The 7.5km long Northern Gateway Toll Road, on State
Highway 1 (SH1) north of Auckland, offers a more direct
route north than the more scenic SH17 via Orewa. Toll
payments are the responsibility of the hirer and must
be made before travelling on the road. Payment may be
made electronically or by cash at one of the self service
kiosks located at each end of the road. Visit www.tollroad.
govt.nz for full information.
GO New Zealand Travel Guide App
The official GO New Zealand Travel Guide is available
to download for free on Android or iPhone and relays
audio and text information on New Zealand’s culture and
history. It also features hundreds of points of interest
around the country. The App can also be used offline and
is regularly updated with the latest pricing and opening
hours of sightseeing operations, restaurants and hotels.
TRADE GO GUIDE PG16useful website links
www.newzealand.com/travel www.gorentals.co.nz/ www.aatravel.co.nz www.interislander.co.nz
All your clients require for planning Explore-New-Zealand The Automobile Association of New For current information on the ferry
their New Zealand holiday including The GO Explore New Zealand Zealand's website features a wealth services between the North and
a link to New Zealand’s i-Site Visitor micro-site offers comprehensive of travel including a list of 101 South Islands of New Zealand.
Centres. information including history and Things To Do, a time & distance
the best things to see and do in calculator and up to date traffic
each of New Zealand’s 20 regions. & road conditions throughout the
In addition an extensive collection country.
of 30 North Island and 27 South
Island itinerary suggestions are
available to help travel agents and
hirers plan their holiday around the
country.
www.drivingtests.co.nz/ www.drivesafe.org.nz www.youtube.com/ www.pricewatch.co.nz
roadcode/tourist/ The key things your clients need GORentalsNZCarRental
Current information on fuel costs in
The 66 essential Road Code rules to know when planning their New Navigate to Playlists on the GO New Zealand.
your clients need to know to stay Zealand self drive holiday, including Rentals YouTube channel to view
safe on New Zealand's roads. arrival and on the road tips. New Zealand Driving Tips videos
in English, German, French and
Chinese.
www.tollroad.govt.nz www.metservice.co.nz www.farmersmarket.org.nz www.babyonthemove.co.nz
Full information on the Northern The New Zealand Meteorological There’s no better place to find some Everything your clients may need to
Gateway Toll Road heading north Service provides updates on current of New Zealand’s natural fresh food hire when travelling with an infant
from Auckland. Where it is, all about weather conditions. or to meet the diverse cultures and or young child in New Zealand.
the charges and how to pay. nationalities of the “Kiwis” that
produce it.
TRADE GO GUIDE PG17Meet the
team
GO Rentals is committed to establishing the key elements of a quality fleet, excellent
relationships with selected trade business service and total customer care will never be
partners that will be both long lasting and compromised.
financially beneficial to all involved. Since The GO promise is always to provide an
we started in the rental car business we’ve unforgettable experience for your clients,
worked hard to create a brand that is trusted our hirers. Meeting their expectations is a
and sought after by hirers from around the fundamental aim of our dedicated team at all
world. levels. That’s what it’s all about at GO.
Building sales in conjunction with the trade Your support is always appreciated. Together
has been a great venture for GO Rentals, we will make a lasting mark on the rental car
however keeping up with the demand over industry in New Zealand and provide you with
the last few years has presented interesting a product you are proud to promote and sell.
challenges however with our fantastic team
anything is possible. In the last two years
the trade channel has tripled and we are
extremely happy of where we are to date.
We have a great mixture of trade businesses
from around the world and some of these
companies are some of the largest in their James Dalglish, General Manager
respective markets and this has only been GO Rentals
possible because of the partnerships working
P +64 9 974 1590
constructively together. Of course we will M +64 27 475 6706
continue to learn and make improvements but E james@gorentals.co.nz
TRADE GO GUIDE PG18Craig Smith Dennis Mischewski Toni Kosterman
Business Development Business Development Key Account Manager
P +39 0541 753 272 P +64 7 571 1377 P +64 9 974 1598
M +39 3341 593 689 M +64 21 027 84555 E toni.kosterman@gorentals.co.nz
E craig.smith@gorentals.co.nz E dennis.mischewski@gorentals.co.nz
Ryan Smith Daniel King Emma Canute
Key Account Manager Reservations Manager Reservations
P +64 9 974 1588 P +64 9 974 1598 P +64 9 974 1598
M +64 27 449 4217 M +64 21 837 772 E emma.canute@gorentals.co.nz
E ryan.smith@gorentals.co.nz E daniel.king@gorentals.co.nz
TRADE GO GUIDE PG19Head Office
3 - 5 Walls Road, Penrose, Auckland 1061, New Zealand
PO Box 12873, Penrose, Auckland 1642, New Zealand
Tel: +64 9 525 7044 Fax: +64 9 525 0056
Auckland branch
688 Great South Road, Penrose, Auckland
Tel: +64 9 525 7321
Auckland Airport branch
Bays 6–10, Cargo Central, George Bolt Memorial Drive,
Auckland Airport, Auckland
Tel: +64 9 257 5142
Wellington branch
500 Broadway, Strathmore, Wellington
Tel: +64 4 388 1054
Christchurch branch
16 Ivan Crescent, Christchurch Airport, Christchurch
Tel: +64 3 358 4051
Queenstown branch YouTube
www.youtube.com/GoRentalsNZCarRental
20 Lucas Place, Frankton, Queenstown
Tel: +64 3 441 4340 Facebook
www.facebook.com/gorentalsnz
Reservations
LinkedIn
Tel: +64 9 974 1598 www.linkedin.com/company/go-rentals-new-zealand
From NZ 0800 467 368
From Australia 1800 071 857 Twitter
From USA 1800 584 1330 www.twitter.com/GORentals
From UK 0800 0287840
Blog
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