HOW TO DITCH A LEGACY ERP AND UPGRADE TO NETSUITE - HOW TOOLWARE INCREASED BUSINESS EFFICENCY WITH AN UPGRADE TO NETSUITE - Liberate IT
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HOW TO DITCH A LEGACY ERP AND UPGRADE TO NETSUITE HOW TOOLWARE INCREASED BUSINESS EFFICENCY WITH AN UPGRADE TO NETSUITE BY LIBERATE I.T
ABOUT
TOOLWARE
ToolWare have seen some dramatic “WE NEEDED A TOOL
changes over their 50+ year history THAT WAS POWERFUL
serving retail hardware and tool
AND VERSATILE ENOUGH
merchants throughout the South
Pacific, including big box retailers like
TO HANDLE DEMAND
Bunnings, Mitre10, Placemakers and PLANNING, WAREHOUSE
ITM. As New Zealand’s largest MANAGEMENT, THAT HAD
wholesale distributor of quality trade FREEDOM OF EASE FOR
tools, they understand how important CUSTOMISATION – AND
it is to have the best digital solutions WAS ABLE TO BRING THE
working behind the scenes.
FULL STAFF TO THE
Underwhelmed by the limitations of
SYSTEM REGARDLESS OF
legacy tools, ToolWare knew they WHETHER THEY WERE
needed to implement a new ERP – ON OR OFF SITE. WE
something fast moving and adaptable KNEW LIBERATE I.T. AND
that could handle their future NETSUITE COULD
demand planning and warehouse DELIVER.”
management.
WHY TOOLWARE
CHOSE NETSUITE ERP
ToolWare has long pushed to Claire was familiar with NetSuite
develop its systems and operations from a previous role where Liberate
to maintain its market-leading I.T. had helped deliver the ERP, and
pace distributing world-recognised she knew the power, versatility and
and trade quality brands. However, customisation possible through the
they soon realised that their cloud-based solution, it would tick
current ERP was behind the times. a lot of boxes as a complete
As Claire explains, updating the solution. But ToolWare weren’t first
legacy system to spec was going to matched with Liberate I.T.
be costly, time-consuming, and
would be hobbled by extensive “We were approached by another
ongoing licencing for every bolt-on. NetSuite partner, but from
personal experience I knew that
what they were saying didn’t
align with the implementation as
I understood it. Also, I didn't feel
“WITH OUR PREVIOUS
like they had a clear enough
SYSTEM, WE WERE understanding of our business.
ALWAYS WAITING ON They were pushy and it felt like
DEVELOPERS TO MAKE they just wanted the sale. They
SMALL CHANGES,” SAYS gave us plenty of reasons to
CLAIRE. “THEY DIDN’T reach out to Liberate I.T.
UNDERSTAND IT FROM instead.”
AN END-POINT
PERSPECTIVE, AND
THERE WAS NO
FLEXIBILITY IN SOME
SOLUTIONS. BUT WHEN
YOU DON’T KNOW
ANYTHING DIFFERENT, Claire Harney
Operations Manager - Toolware
YOU JUST GRIN AND
BEAR IT!”
KEY BENEFITS OF
NETSUITE
Nearly a year after implementation,
ToolWare and NetSuite have been
Powerful importing
making serious waves together.
A 100-page order would have been
“Previously, we were lucky to have
a bugbear before, but NetSuite has
stock and sales updates daily. Now
allowed massive order imports –
we’re getting live data and
and greater output of goods.
reporting flowing through to the
business – and that means we’re
better able to make decisions that
affect the business, like getting
more packages out the door. With
On- and off-site work
NetSuite in place, we’ve got clearer
processes in place, and that means
we have no issues with incoming or
With a true cloud-based solution in
outgoing orders.”
place, ToolWare staff no longer
have to be in their main building in
Claire says that, when it comes to
order to handle data and process
improving ToolWare’s business
orders.
operations, NetSuite has given
them everything they need under
one umbrella to push forward.
Customised
componentry
“LIBERATE I.T. Personal customisation for
UNDERSTOOD WHAT THE customer and item setup, along
OUTCOME NEEDED TO BE with data extracted and cleansed
from the old system, has enabled
– AND HOW NETSUITE
ToolWare to move seamlessly into
WOULD ACHIEVE IT.” their new ERP.
IMPLEMENTATION
Liberate I.T. worked with ToolWare to onboard NetSuite into their operations,
ensuring they’d have a more robust and better management system, and be
able to continue offering a high standard of service as a top tier supplier.
Customer Requirements that
Liberate I.T. delivered using
Netsuite modules custom scripts
and 3rd party SuiteApps: KEY CUSTOMER WINS
Sales Rate Control
ToolWare required control on who
can edit the rate and price level
line on all Sales Transaction.
Live data and reporting
Sales Order Approval replacing sporadic updates
ToolWare Sales Ltd wanted the
system to set the Sales Order to Deeper and wider
Pending approval. reporting data and metrics
Back Order Behaviour Greater throughput of
ToolWare required the ability to orders
specify that a Customer does not
allow for back orders on the Faster, easier import of
Customer Record. 100+ page orders
Dangerous Goods Packing Slip
Vastly improved EDI and
Toolware have items that are
electronic ordering
specified as dangerous goods and
require a special packing slip to be
Coherent internal and off-
printed for these items when these
site management
items are fulfilled.WHAT YOU NEED
TO KNOW ABOUT
NETSUITE
FROM THE CUSTOMERS POINT OF VIEW
“Once the team got a handle on it,
we all realised how powerful a
beast it is! Now I can drill down
even to customer-specific SKUs –
that’s made working with clients so
much easier. The staff have come
back and are finding solutions
easier than ever before. The
transparency – and power – have
made that possible,” she says.
"NETSUITE IS THE LAST
TOOL WE WILL EVER
“One thing I’d recommend to NEED AT TOOLWARE"
anyone considering NetSuite is that
it’s really important that you have
someone in your team who can
manage NetSuite from the business
side – to be a champion user from
within the business too. This drives
internal change – and they can help
with the easy stuff!”PARTNERING WITH
LIBERATE I.T.
RECOMMENDED BY
TOOLWARE
“Liberate I.T. spent three days with us,
just for the scoping session. They really
got to know us; they understand how our
business works – and how to best
implement NetSuite,” says Claire.
"They’ve understood our requirements
and met them from day dot.”
“Everyone’s been fantastic to deal with –
from Paul and Steve, to Michelle our
consultant and Howard and Brett on the
warehouse management side of things.
They’re always available and we’ve never
had a problem picking up the phone and
having a yarn with them.”
“If you’re looking at NetSuite, I would
always suggest you partner with Liberate
I.T. –that’s my experience.”ARE YOU STUCK WITH A LEGACY ERP THAT NO
LONGER SERVES YOUR NEEDS?
You need a team that’s dedicated to the world’s #1 cloud ERP system – and to
the growth of your business. Liberate I.T provides tailored NetSuite advice from
a team that truly understands your organisation.
WWW.LIBERATEIT.COM
INFO@LIBERATEIT.COM
NZ: 0800 5423 7283
AU: 1300 013 005You can also read
