International Student Guide - University of Technology Sydney
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International
Student Guide
Welcome
Welcome to UTS and to Sydney!
We are delighted that you have chosen UTS
for your study abroad experience and we
are committed to ensuring your time with us
is as enriching and enjoyable as possible.
Studying in a foreign country is a life-
changing experience – it’s an opportunity
to challenge yourself personally and
academically.
You’re now part of a diverse community
of students, academics and staff from all
over the world. Our students and staff come
from 120 different countries, making our
campus a vibrant and dynamic place to
“At UTS, we believe study and socialise.
learning goes beyond the At UTS, we believe learning goes beyond
classroom. I encourage the classroom. I encourage you to try
you to try something new something new during your time here.
Challenge yourself by volunteering, joining
during your time here.” a sport or social club, learning about
entrepreneurship or signing up for our
leadership and development programs –
there’s something for everyone at UTS.
One of the best aspects of studying abroad
is getting to know your host country;
however, adjusting to life in a new country
can be challenging. We offer a wide range
of support services, from our on-campus
medical centre to academic and career
support, most of which are free.
Remember, our friendly staff are here to
support you at any time. Don’t be afraid to
ask for help when you need it.
I wish you all the best for an exciting and
rewarding time in Sydney and at UTS.
Iain Watt
Deputy Vice-Chancellor
and Vice-President (International)
Contents
UTS student diversity
Joining UTS 03
Starting at UTS 04
46,328 students
13,963 international students Starting at UTS 04
47% students speak a language
Campus map 07
other than English
Talks, tours and orientation events 08
The above numbers are approximate as of
November 2020. Living in Sydney 10
Accommodation 10
Acknowledgement of Country
Money and banking 12
Acknowledging country is a cultural
protocol that is a respectful public Getting around 14
acknowledgment of the traditional
custodians of the land. Food and shopping 16
UTS acknowledges the Gadigal Support and wellbeing 18
People of the Eora Nation and
the Boorooberongal People of Culture shock and your wellbeing 18
the Dharug Nation upon whose
Support services 24
ancestral lands our campuses
stand. Study and career success 26
We would also like to pay respect to
Safety and security 28
the Elders both past and present,
acknowledging them as the Managing your course 30
traditional custodians of knowledge
for these Lands. Your student visa 32
Beyond the classroom 34
Connect with us
FAQS 36
UTSInternationalstudents
FAQs for full-award international
UTSint #UTSint coursework students 36
weibo.com/UTSI FAQs for full-award international
UTS-Official research students 38
uts_sydney FAQs for sponsored students 40
FAQs for study abroad and
exchange students 42
Emergency contacts 44
Photo: Kwa Nguyen
Note: This guide was updated in January Keep up to date with the latest advice on
2022, in response to the current situation COVID-19 and how UTS is responding here:
surrounding coronavirus (COVID-19).
uts.edu.au/current-students/news/
The health and wellbeing of our staff, coronavirus-and-international-travel-
students and wider community remains information
our number one priority. We will continue
to follow the advice and direction of health.gov.au/news/health-alerts/novel-
State and Federal authorities. coronavirus-2019-ncov-health-alert
health.nsw.gov.au/Infectious/covid-19/
Pages/frequently-asked-questions.aspx
Joining UTS
Joining UTS
Congratulations, you’ve made it to UTS!
As a new international student you probably have lots
of questions. This guide will help you settle in quickly,
so you can start making the most of your time at UTS!
Now you’ve joined us
Take a look at what you need to do next using this checklist.
YOUR FIRST FEW DAYS
If relocating, contact family and friends to tell them that you
have arrived
Register for the mandatory Essential International Advice session
and other orientation programs
If relocating, confirm accommodation arrangements (see page 10)
Update your address and contact details on My Student Admin
(see page 5)
Finalise your enrolment (see page 30)
If in Sydney, collect your UTS student ID card (see page 42)
If in Australia, open an Australian bank account (see page 12)
SETTLING IN
Buy essential items for your new accommodation (see page 16)
Check out UTS Careers (see page 27) and ActivateUTS (see page 34)
– get involved in social activities!
Explore the campus and city (see page 7 and page 14)
3
University of Technology Sydney
Starting at UTS
Before your classes start, take the time to get to
know the people who are here to help you at UTS.
UTS INTERNATIONAL DOCUMENTATION
As an international student, UTS At UTS International, we can provide you
International is your main contact point at with letters confirming your student status
uni. We can help you with questions about: to assist you with:
– changing universities – working in Australia
– managing your study load – doing your taxes
– documents for work and visa issues. – managing your banking
– verifying your international student status
GET IN TOUCH
If you’re not sure where to go for help, contact – changing your student visa to a visitor
us at UTS International. If we can’t help you, visa to stay for your graduation ceremony.
we’ll point you to someone who can.
Visit us at the International Student Centre
Visit us in Building 1, level 3A (CB01.3A) or apply online. Requests normally take
around three working days to process, but
International Student Centre: this could be longer during busy times after
Monday to Friday, 9am to 5pm session results are released. During this time,
(excluding public holidays). completion letters may take up to ten working
Student Advisor drop ins: days to process.
Monday to Friday, 10am to 12pm We issue these documents free of charge
Tel: (+61 2) 9514 1531 as long as you don’t have any overdue fees
internationalstudent@uts.edu.au and your enrolment or course completion
is correct.
Global Mobility (Study Abroad and
Exchange) team: STAY CONNECTED
Book an online appointment: Stay in touch with your friends and family
outlook.office365.com/owa/calendar/ with an Australian SIM card. You’ll save a lot of
StudyabroadExchange@student.uts.edu. money when calling overseas or using data
au/bookings/ in Australia.
Australia’s major providers include:
studyabroad.exchange@uts.edu.au
optus.com.au
telstra.com.au
vodafone.com.au
You can buy a prepaid SIM card at news
agencies, supermarkets or phone retailers.
If you’d rather get a monthly phone plan, visit
the provider’s store or website.
See page 6 for information about UTS wifi.
4
Starting at UTS
Photo: Kwa Nguyen
OFFICIAL UTS COMMUNICATION STUDENT CENTRE
Don’t miss any essential information and The UTS Student Centre can help with:
updates. Keep us up to date with your
current address and mobile number. – subject and course information
Make sure you also check your UTS email – study plan, enrolment and class
account regularly. This is the official way we allocation enquiries
communicate with you. – progression and academic caution
Canvas is our online platform for students – exam-related and academic progress
and academics. Your lecturers will use it to applications
share subject materials and communicate
– leave of absence and concurrent study
with your classmates. This is where you’ll also
applications
find your subject outline and any preparation
you need to do before class. Check your – recognition of prior learning and
Canvas account regularly. subject substitution applications
online.uts.edu.au – graduation matters.
CONTACT THE
Visa requirement UTS STUDENT CENTRE:
Book an appointment:
Update your address and contact appointments.uts.edu.au
details within seven days of arriving
in Australia or changing address. Submit an online enquiry:
Don’t forget - it’s a condition of your ask.uts.edu.au
student visa! Call 1300 ASK UTS (1300 275 887)
We can’t accept responsibility if
important information doesn’t reach
you because you haven’t told us your
new details. You can do this through
My Student Admin.
onestopadmin.uts.edu.au
5
University of Technology Sydney
LIBRARY AND THE
STUDENT LEARNING HUB
During your studies, the UTS Library will be a
valuable resource. The library offers a wide
range of resources and services, including:
WIFI at UTS – workshops and training:
lib.uts.edu.au/whats-on/workshops-
All students at UTS can and-training
connect to our free and secure
– study spaces including bookable
wifi network (UTS-WiFi).
Log in using your student collaborative study rooms:
ID and password. lib.uts.edu.au/roombooking
– free events and classes to help with your
studies: lib.uts.edu.au/events
– library computers installed with Chinese,
Korean and Japanese software.
The Student Learning Hub offers training, peer
forums and online help from our team of friendly
Student Learning Hub Guides - who are also
current UTS students.
INFORMATION uts.edu.au/current-students/support/
TECHNOLOGY SERVICES student-learning-hub
Every UTS student has a Microsoft Office
Find out more about library orientation events,
365 account with access to:
tours and workshops on our website:
– Email and calendar (50GB) lib.uts.edu.au
– OneDrive (1TB) TEXTBOOKS
UTS students also have access to: The Co-op Bookshop (now part of Booktopia) is
an online store that offers a wide range of books,
– thousands of computers across campus including textbooks. It also stocks calculators,
(many available 24/7) stationery and computer software. Join the
Co-op Bookshop to shop online, and receive
– onsite free wifi (UTS-Wi-Fi)
lifetime discounts on purchases, including Apple
– a laptop loan scheme. products.
coop.com.au
To learn more about our services
and facilities, visit itd.uts.edu.au Renting or using second-hand textbooks is an
affordable and sustainable alternative to buying
IT SUPPORT CENTRE brand-new. Find second-hand books at:
IT solutions and help are available from studentvip.com.au/textbooks
our online help desk (student number and gumtree.com.au
password are required): amazon.com.au
serviceconnect.uts.edu.au
You can also call or make an appointment
with the IT Support Centre:
(+61 2) 9514 2222
appointments.uts.edu.au
6
Starting at UTS
5 Minute Walk
CAMPUS MAP - LEGEND
Bus Escalator
Train Bike Parking
Lights/Crossing Parking ULT I MO
Student Housing PH01 N
POWERHOUSE
Childcare MUSEUM
Accessible Route
Preferred path of travel WENTWORTH
Macarthur St
PARK
Pedestrian Walkway
Under Construction DARLING
WP01
Hackett St
HARBOUR
Wattle Ln
McKee St
Jones St
92
81
16
Kelly St
CHINATOWN
MARY ANN
CA02 91
Darling Dr
STREET PARK
Mary Ann St
15
08
Omnibus Lane
HAY
Harris St
05
TAFE TAFE
MAR
n St
Mountai
BROADWAY
KET
SHOPPING Ultimo Rd
CENTRE Thomas St
10 01 72
07 62
ABC
04B 61
Quay St
The Goods Line
CA06
Wattle St
04
ALUMNI
PAR CA03
GREEN
R AMA
TTA
RD 11 06
03
02
NE Y
VICTORIA
PARK
ST
BRO
GE
09
S YD
ADW
OR
St
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land
Harris St
CHI
Buck
18
25
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PP
22
20
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EN
28 Pitt St
Aberc
27
DA
Black
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friars
St BELMORE
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CEN PARK
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UTSAPP
Re
Try the new UTS
Download the new UTS mobile app, mobile map site!
UTSApp, and keep useful features at your Scan QR code or visit
wayfinding.uts.edu.au
fingertips, including access to:
Find your way
– UTS Email
around campus
– interactive campus map
When trying to locate a room
– ActivateUTS events calendar
or facility at UTS, the campus comes
– shuttle bus timetable first: CB = City Broadway
– staff directory MP = Moore Park
– campus security and emergency The building comes next, then the floor
contacts. level, followed by the room number. So
Desktop sites: CB01.26.17 = Broadway campus,
maps.uts.edu.au Building 1, level 26, room 17.
wayfinding.uts.edu.au
tour.uts.edu.au
7
University of Technology Sydney
Talks, tours and
orientation events
Welcome to Orientation! This is your chance to discover everything
you need to know about study, support and social life at UTS.
REGISTRATION FACULTY WELCOMES
Please refer to your pre-arrival email Learn important information about your
from UTS International for instructions on course and meet your lecturers.
how to register for Orientation and enrol
in your subjects. If you didn’t receive it, CRAFT YOUR CAREER
contact UTS International at Career Tips for International Students
international.applications@uts.edu.au Get advice about what you can start doing
today to kick-start your career.
Explore orientation resources for
international students and browse Launching You Career Through
all student sessions through the UTS Part-Time Work
Orientation site. Discover the Australian job market and
take advantage of UTS CareerHub – our
uts.edu.au/commencing-students/ online portal for jobs, resources and
orientation/information-international- upcoming events.
students
DISCOVER YOUR CAMPUS
orientation.uts.edu.au/sessions UTS Campus Tours
Check out UTS’s iconic structures, and
discover how to find the library, computer
labs, your faculty, lecture rooms, and more.
Orientation sessions for If you cannot attend a campus tour in person,
international students please have a look at the virtual campus tour
option: tour.uts.edu.au
All international students MUST attend
one of the relevant sessions below: LIVING MATTERS
batyr x Finding Your Feet: Acing mental
Essential International Advice:
wellbeing as an international student
International Students (Full Degree)
Hear from other students and familiarise
Essential International Advice: yourself with the UTS support services.
Study Abroad and Exchange Students
(Non-Award)*
*For Study Abroad and Exchange students who
will study at UTS for one or two sessions before
returning to their home university overseas.
8Starting at UTS
“I was very nervous before I came here, but when
I arrived all the worries went away. Everyone
was so friendly during Orientation. I met a lot of
friends that I’m still friends with today.”
VANESSA TRUONG, Vietnam
Bachelor of Business
Bachelor of Creative Intelligence and Innovation
Photo: Kwa Nguyen
LOVE YOUR LIBRARY SOCIAL ACTIVITIES
Library Tour (in Mandarin) Network Cafe
Learn about all the services the library offers Join Network Cafe for a free coffee! Meet new
and the variety of ways they can help you students from overseas and current UTS
succeed at UTS. students. Practise your English skills, learn
about Australian culture and find answers to
Quickstart workshop (in Mandarin) your questions about student life at UTS.
Essential for incoming students, this
workshop covers how to find the required O’Day
readings for your subjects and how to use the Brought to you by ActivateUTS, O’Day will
library to find journal articles and books for get you up close and personal with all the
your assignments. fun stuff that UTS has to offer. Check out
our clubs, societies, and sports teams,
Tools for English Language Improvement connect with students who share your
Learn about all the great resources UTS interests, and browse the freebies, stalls,
Library offers for improving your English and free food giveaways.
language skills.
Orientation Navigators program
STUDY SUCCESS Register to join this program and be paired
Build confidence through English with a current student who’ll welcome you
conversation practice and help you settle into life at UTS.
Build your confidence and improve your
speaking skills in and out of the classroom. careerhub.uts.edu.au/form.
aspx?id=6234862
Read and Write study app
Read & Write is free software available to UTS BUILD Social Mixer
all UTS students to assist you with reading, Join this interactive and engaging session
writing, studying and research. It is especially designed to help you make new friends.
helpful to those who don’t speak English as a Finish up by networking over free food.
first language.
UTS Systems
Note: Given the current situation
An introduction to My Student Admin,
surrounding COVID-19, most
myTimetable, UTS Online, and the many
orientation sessions will be
IT services available.
delivered online this session.
To browse all sessions, events
and activities offered during
orientation, please visit:
orientation.uts.edu.au
9University of Technology Sydney
Accommodation
Finding the right place to live is one of the most important
steps to feeling at home. Here are some tips to get you started.
PRIVATE RENTALS
Usually managed by real estate agents,
private rentals are covered by a formal
rental contract. Private rentals are often
unfurnished and not inclusive of bills,
meaning you’ll need to buy your own
furniture and pay your bills separately.
Sydney’s rental market is very competitive.
Follow these steps when searching for
private rentals:
– search for properties online
– inspect the property in person
– if you like a place, be prepared to make
an offer for it on the day of the inspection!
UTS HOUSING
At UTS, we offer a range of comfortable, uts.studystays.com.au
affordable and convenient living options. realestate.com.au
All UTS Housing is fully-furnished and domain.com.au
self-catered. Choose from:
SHARED ACCOMMODATION
– on, or close-to-campus accommodation Don’t want to live in student accommodation
but still want to live with other people?
– shared or studio apartments.
Shared accommodation (a share house)
housing.uts.edu.au could be a good option for you.
The UTS Housing Service can also assist A share house is a property that’s occupied
you with your off-campus accommodation by multiple tenants under an informal
search. We can help you with: agreement (with a lead tenant responsible
for the formal lease).
– finding short or long term accommodation
– applying for accommodation
Before you sign an agreement, always:
– your rights as a tenant in NSW.
– view the property in person
housing.service@uts.edu.au
– meet your housemates in person
PRIVATE STUDENT HOUSING – request a written agreement that
We offer discounted rates at privately run
clearly states the agreed price and
student residences located close to campus.
what’s included
uts.studystays.com.au
– request detailed receipts for all
payments, like your bond.
housing.uts.edu.au
10Living in Sydney
SYDNEY - THE CITY
OF VILLAGES
Sydney is made up of
many suburbs, each
with its own distinctive
character. Explore the
areas and find your Inner city suburbs
favourite vibe.
Alexandria,
Camperdown,
UTS Marrickville, Newtown,
Petersham, Redfern and
Summer Hill Close to the beach
Close to campus Bondi, Bronte,
Coogee, Maroubra
Chippendale, Glebe,
and Randwick.
Haymarket, Pyrmont,
Surry Hills, Ultimo and
The City.
YOUR RENTAL RIGHTS AND
RESPONSIBILITIES Visa requirement
You have the same rental rights and
Update your address details with
responsibilities as an Australian.
us and the Department of Home
Your rights Affairs within seven days of moving
to a new property. Don’t forget - it’s
– The property owner is responsible for a condition of your student visa! To
ensuring that the property is maintained update your address go to:
and liveable. onestopadmin.uts.edu.au
homeaffairs.gov.au
Your responsibilities
– You are responsible for taking reasonable
care of the property you’re living in.
Read up on your rights on the Office of
Fair Trading website.
fairtrading.nsw.gov.au Got an Australian
bank account?
ACCOMMODATION ASSISTANCE
Our friendly advisors can offer support You’ll most likely need an
tailored to your needs. Australian bank account before
housing.uts.edu.au you can sign your rental contract.
housing.service@uts.edu.au Turn to page 12 to find out how to
open a bank account.
11University of Technology Sydney
Money and banking
An onshore bank account is essential for
managing your money in Sydney. Set up regular
payments for rent and bills and avoid international
fees for your day-to-day purchases.
BANK ACCOUNT
Open a bank account in the first few
weeks of your arrival. Most bank
Banking tips
branches are open Monday to Friday, Many banks offer accounts just
9.30am to 4pm and some larger for students, with lower fees and
branches are open on Saturdays. charges. Do some research before
opening your account, or ask your
Australia’s major banks include:
chosen bank if they have any special
anz.com.au
deals for students.
commbank.com.au
nab.com.au
westpac.com.au
To set up an account, you’ll need several Money transfers
forms of identification, including your: Money transfers can take time,
– passport so make sure you have another
way to get cash during your first
– proof of enrolment. few weeks. Overseas telegraphic
transfers take around three working
ATMS
days to enter your Australian bank
You’ll find ATMs all over Sydney. Please
account, while bank drafts can take
note, some banks might charge you a
two or three weeks.
fee for using your bank card at another
bank’s ATM machine. It’s good to check
this in your terms and conditions before
signing up for a bank account.
CARD OR CASH?
Card payments, including contactless
payment (PayPass or payWave), are
widely accepted. However, it’s still a
good idea to carry some cash as some
stores have a minimum spend for card
payments.
Photo: Kwa Nguyen
12Living in Sydney
Student discount
Many retailers offer student
discounts. Show your UTS
student ID card or use the
UNiDAYS app, to get the discount.
Photo: Kwa Nguyen
myunidays.com/AU/en-AU
MANAGING YOUR MONEY FINANCIAL ASSISTANCE
It’s likely that your first few weeks in Sydney The Financial Assistance Service can
will be more expensive than an average assist you with practical and financial
week. Plan ahead and budget your money for: aspects of your university life. They
also have self-help resources available
– food through their website:
– travel expenses uts.edu.au/current-students/support/
– social events financial-help/financial-assistance-
service
– emergencies.
13University of Technology Sydney
Getting around
UTS is next door to Central Station – connecting our campus
to the rest of the city. That means you’ve got regular buses,
trains and light rail services at your doorstep!
TRAVEL PAYMENT
Pay for your travel by tapping on and off at
Opal Card readers with a valid contactless-
Public transport tips
enabled credit or debit card. Accepted card – Download a public transport app,
issuers are: e.g. TripView.
– American Express – Travel all day on Saturdays,
– Mastercard Sundays and public holidays,
paying no more than $8.15 on
– Visa credit or debit card these days.
– a linked device. – Remember to tap on at the
Note: If your card was issued outside of beginning of your trip, and tap
Australia, overseas transaction charges off at the end to be charged the
may apply. Contact your card issuer for correct fee!
more information. – Buses will not stop unless
transportnsw.info/tickets-opal/opal/ signalled to do so. To signal the
contactless-payments driver, reach out and give them
Alternatively, you can purchase an Opal a wave!
card (Sydney’s transport smartcard), which mysydney.nsw.gov.au
is valid for most public transport in and transportnsw.info
around Sydney. Buy your Opal card at train 131500
and light rail stations, ferry wharves and
convenience stores. Top up with cash, or
set up automatic top-up online through the
Opal app. Walking and cycling tips
Note: as an international student in – In Australia we drive on the left
Sydney, you’ll need to buy an Adult Opal side of the road. Look both ways
card. Concession Opal cards are only before crossing the road!
available to international students on an
– Always use pedestrian crossings,
Australian government scholarship.
opal.com.au or risk a hefty fine! Jaywalking is
illegal. Not only is it dangerous,
BUSES and can lead to injury or death,
Many buses are pre-pay only. That means but in NSW the current fine for
you’ll need your contactless or Opal card jaywalking is $76.
to board. – Wear a helmet when cycling –
it’s the law!
METRO
Sydney Metro can quickly take you between – Use designated bicycle lanes.
Tallawong Station and Chatswood Station. – Do not cycle on footpaths, except
The metro stops at 13 stations along the shared cycleways.
Metro North West Line.
14Living in Sydney
TRAINS CAMPUS SHUTTLE BUS
The Sydney rail network is inexpensive, fast A free shuttle bus runs between Broadway
and reliable. Use your contactless or Opal and Botany Monday to Friday for staff
card for all trains on the Sydney rail network. and researchers working at Botany. Note
that this service is run by a private bus
FERRIES company, however travel is free for all UTS
Sydney’s iconic yellow and green ferries staff and students.
connect our beach and harbour-side suburbs techlab.uts.edu.au/bus-timetable/
to our main ferry terminal - Circular Quay.
DRIVING
SYDNEY LIGHT RAIL (TRAMS) Want to drive in NSW? You can use your
Sydney Light Rail links the CBD with Sydney’s existing drivers licence for up to three
inner western and eastern suburbs. Popular months. After that, you’ll need to get a
stops are Sydney Fish Markets, Darling NSW drivers licence.
Harbour, Chinatown, Surry Hills and rms.nsw.gov.au/roads/licence/visiting-
Moore Park. nsw.html
WALKING Owning and running a car in Sydney can
A great way to explore the city, walking is the be expensive. Found a cheap vehicle?
best way to discover Sydney’s hidden gems. Consider the costs of registration and
insurance (both compulsory), petrol and
Navigate your way around campus using our
parking – it all adds up!
UTS preferred pathways. These paths are
the quickest and safest routes for all of us at Tip: Get an e-TAG. The Sydney metro area
UTS to take full advantage of our inner-city has many toll roads, most of which don’t
location while avoiding traffic. accept cash.
CYCLING CAR SHARING
Convenient, healthy and environmentally- Popular in inner Sydney, car sharing means
friendly, cycling is a great way to get you don’t have to think about car spaces or
around Sydney. Sydney City Council offers maintenance – or buying a car in the first
workshops on riding in the city. Attend a place! Join a car-share scheme and you’ll
workshop and discover the safer cycleways be able to use a car whenever you need it.
in your area. goget.com.au
sydneycycleways.net flexicar.com.au
carnextdoor.com.au
Secure bicycle parking is available across
Sydney and on campus. You’ll find showers
and bike racks in the Ross Milbourne Sports
Hall and in Buildings 4, 5, 8 and 10.
Road rules
NSW has strict laws on speeding,
mobile phone usage, and driving
under the influence of alcohol or
drugs. Police conduct Random
Breath Tests (RBT) and Mobile
Drug Tests (MDT) on motorists.
For more information about Sydney Familiarise yourself with all the
transport, please visit: important road rules:
transportnsw.info/travel-info/ roadsafety.transport.nsw.gov.au
ways-to-get-around
15University of Technology Sydney
Food and shopping
Knowing where to find your favourite food is an important step
towards feeling at home in Sydney. Eating well will also help you
manage stress, stay focused in class and maintain your health.
Luckily, you’re surrounded by supermarkets, speciality grocery
stores and great places to eat!
Photo: Kwa Nguyen
Eating with friends
SUPERMARKETS When eating out, you’ll generally
Most supermarkets are open seven be expected to pay for yourself. The
days a week and stay open late. total bill is usually split between
The closest supermarkets to UTS are attendees at the end of the meal.
Woolworths Metro at Central Park, If you’re invited to someone’s
Coles and Aldi at Broadway Shopping house, it’s common to take a small
Centre, and Thaikee IGA at Market City. contribution like a bottle of wine or
a box of chocolates.
ALDI: aldi.com.au
Coles: coles.com.au
Thaikee IGA: thaikee.com.au
Woolworths: woolworths.com.au
16Living in Sydney
FREE FOOD
Our Student Association offers free
pop-up cafes during the Autumn and
Spring teaching sessions.
Bluebird Brekkie Bar
– Tuesday, 8.30 to 11am, Level 4,
Tower Building Foyer.
– Wednesday, 8.30 to 11am, Level 4,
Tower Building Foyer.
Night Owl Noodle Bar
– Tuesday and Thursday, 5 to 7.30pm,
Level 4, Tower Building Foyer.
utsstudentsassociation.org.au/
services/bluebird-brekkie-bar
Students at Bluebird Brekkie Bar SHOPPING
Photo: Anna Zhu Need to buy furniture and add your
personal touch to your new home? You’ll
find everything you need and more at
Kmart, Target and IKEA.
INTERNATIONAL FOODS Second-hand shops, also known as ‘op-
With Sydney being a multicultural city, you’ll shops,’ are another good option; check out
find restaurants and stores with foods from the Salvation Army (Salvos) and St Vincent
across the world. Looking for a taste of de Paul (Vinnies) shops, or check online
home? Take a short stroll to nearby: platforms, like Gumtree and Facebook.
gumtree.com.au
– Paddy’s Markets
– Spice Alley
– Sydney’s Chinatown.
For information about specialist
international, halal and kosher food, visit:
halalsquare.com.au
jewishaustralia.com
Did you know…
Sydney’s water is filtered to the high
UTS CENTRAL FOOD COURT standards set by the Australian
Check out the new UTS Central food court for Drinking Water Guidelines, meaning
a range of food options, as well as a vibrant our water is safe to drink straight
space to eat, study and socialise. from the tap.
What’s more, it’s also plastic-free! We have UTS has many filtered water
eliminated single-use plastics opting instead stations around campus so you
for reusable, fully compostable and recyclable can refill your reusable drink bottle
products. Some cafés even offer a discount if throughout the day. Save money and
you bring your own cup or container! the environment; choose tap water!
17University of Technology Sydney
Culture shock
and your wellbeing
Living in a foreign country is a rewarding experience, but it’s not
without its challenges! It’s normal to feel overwhelmed as you
adjust to life in your new home. Luckily, help is always available.
CULTURE SHOCK
When you first arrive, you might experience
some culture shock. If you feel overwhelmed
and don’t know where to go for help, speak
with one of our international student advisors.
See page 4 for contact details.
The four stages of culture shock
1 Honeymoon stage 4 Acceptance stage
Everything is new Students have a good
and exciting! routine and a great
network of friends to
share and embrace
each other’s cultural
Wellbeing differences.
3
Adjustment stage
Frustration stage 2 Good friends and fun activities
Language barriers, can help students become
misunderstandings and more comfortable in their new
cultural differences can surroundings. Frustrations
become frustrating. start to fade.
18Support and wellbeing
HUMAN RIGHTS (OR FREEDOM OF EXPRESSION)
In Australia the culture, customs and rules are different. You are free to disagree about
anything, have different opinions, write and show your beliefs, leave any club or organisation.
You aren’t free to use hate speech, make threats or false accusations and look at private
information without consent.
YOU HAVE A YOU DO NOT HAVE
RIGHT TO: A RIGHT TO:
disagree about
use hate speech
anything
have different opinions
make threats
in class
write your beliefs make false accusations
look at or share others’
show your beliefs private information
without consent
leave any club or
organisation
If you experience hate speech, threats,
WHERE TO GET HELP
false accusations, doxxing or privacy
breach, or surveillance that censors
opinions, we can help.
You can report an incident to:
a teacher a counsellor UTS online UTS the Police
submission Security
19University of Technology Sydney
Counselling is also available to students
GET CONNECTED
outside Australia via the Workplace Options
One of the best ways to conquer
site. Through this platform, you can:
homesickness is to make new friends. Join
one of our many clubs and societies and – contact a counsellor in your home country
connect with others - there’s a club for via phone, email or online; or
everyone!
– request a counsellor contact you directly.
activateuts.com.au
uts.edu.au/current-students/campus-life/ uts.edu.au/current-students/support/
ways-meet-people health-and-wellbeing/counselling-
service-and-self-help
REACHING OUT
At the UTS Medical Centre, we offer a free BATYR
and confidential counselling service to all Batyr is a student-led organisation that
students. Qualified psychologists can help educates and empowers young people to
you with personal, psychological, study and have open and honest conversations about
administrative troubles, including help with mental health. Batyr’s student speakers can
a special consideration application to help show you where to get help and give you tips
manage assignment deadlines. We also have to manage your mental health during your
Mandarin and Cantonese speaking services. studies.
uts.edu.au/current-students/support facebook.com/BatyrUTS
20Living in Sydney
WORKSHOPS AND
GROUP COUNSELLING Consent matters
Learn how to cope with the pressures of study,
work and life. The UTS counselling service runs We all have a responsibility to
a number of and group counselling sessions ensure the UTS campus stays a
workshops throughout the year, including: safe and respectful environment
for all. To encourage healthy
– drop in mindfulness meditation relationships, we’ve rolled out
– managing exam and assessment anxiety. Consent Matters online training for
all students and staff.
uts.edu.au/current-students/
support/health-and-wellbeing/ Consent Matters aims to
counselling-service-and-self-help/ give everyone at UTS a clear
workshops-and-group understanding of what constitutes
unacceptable sexual behaviour
KEEPING THE FAITH as well as the skills to respond to
Visit the chaplaincy team and hear from inappropriate behaviour. You’ll be
members from the Baha’i, Buddhist, Christian, sent information about the training
Jewish and Islamic faiths, amongst others. to your student email. Complete
Multi-faith rooms are available for use. the modules as soon as possible.
uts.edu.au/current-students/ If you feel uncomfortable about
support/health-and-wellbeing/ doing the online training, email
multi-faith-chaplaincy equity@uts.edu.au
For more info visit:
uts.edu.au/partners-and-
community/initiatives/
social-justice-uts/equity-and-
diversity-uts/training-and/
consent
“I really enjoy how multicultural UTS
and Sydney is. Not only in class Urgent help
can you meet a lot of people from
different cultures and backgrounds. Need to speak with someone
Outside of class, I enjoy hanging out immediately? Free and
with people from all over the world. confidential telephone, webchat
While studying in Australia, I can also and email counselling is available
work and earn some money to travel 24/7 through:
and refresh myself over the weekend.
Lifeline 13 11 14
By the end of the weekend, I’m ready
lifeline.org.au
to get back to studying again.”
Beyond Blue 1300 22 4636
Nat-A-Nong Photrait (Thailand)
beyondblue.org.au
Or call 1800 636 825 for free
to speak with your nearest
Community Mental Health team.
21University of Technology Sydney
“The UTS Startups program teaches
students how to take a problem,
transform it into an opportunity,
and then build a business around
it. I loved it. I never had that kind of
entrepreneurial framework before,
but UTS Startups really helped me
learn those skills.”
Luis Erazo (Colombia)
“Orientation was really helpful.
We had the main Orientation
session as well as a faculty
Orientation session where we met
our supervisors and they explained
our subjects in detail. I recommend
new students try to make a friend Photo: Benjamin Sow
on your first day. That’s really
important. A friend I had made during
Orientation already roamed around
every little corner of the campus,
so he was able to show me around.”
Tamara Ebaid (Palestine)
Photo: Annie Spratt
22Living in Sydney
Photo: Kelvin Li
“Studying at university is much more
than just studying your subjects. It’s
about meeting people and getting
to know how different things work.
Don’t stay in your bubble. There are
a lot of events and opportunities to
meet people at UTS, so take those
chances and get involved. Going to
these events will help you prepare for
the future.”
Daniel Cheng (USA)
Photo: Eriksson Luo
23University of Technology Sydney
Support services
We offer a range of support services for our students, many
of which are free. From medical appointments to legal and
financial advice, we’re here to help you through it all.
MEDICAL AND UTS STUDENT LEGAL SERVICE
COUNSELLING SERVICES We offer free and confidential legal advice
The UTS Health Service offers friendly and to all UTS students on a range of issues,
confidential medical services to all UTS including:
students. You can request a male or female
– tenancy issues
doctor. Most treatments are free if you show
your Medibank membership card. If you’ve – employment contracts
forgotten your card or are with a different – consumer claims
Overseas Student Health Cover (OSHC)
– traffic issues.
provider, you can pay for the visit and make
an online claim afterwards. Please note, we can’t provide legal
advice on migration issues.
If you visit one of the many medical
utsstudentsassociation.org.au/legal
centres around Sydney, you’ll need to pay at
the time of your appointment. You can lodge STUDENTS WITH SPECIAL NEEDS
an online claim with Medibank or your OSHC We’re committed to providing equal
provider afterwards. opportunity for our students with special
Our medical centre also offers a counselling needs. If you have a temporary or permanent
service. It’s free, confidential, and offers disability, including physical, sensory,
flexible consultations via phone, video psychiatric and learning disabilities, or
conferencing, or face-to-face. See page 20 an ongoing illness, support is available.
for more information. In some cases, you may be able to apply
uts.edu.au/current-students/support for alternative assessments during
teaching sessions or special conditions
FINANCIAL ASSISTANCE in examinations. You’ll need to supply
Learning to manage your money can be supporting documentation.
difficult, especially if you’re living away from uts.edu.au/current-students/support
home for the first time. Our friendly financial
advisors can give you confidential advice
about issues such as:
Equity and diversity
– creating a budget
At UTS, we don’t accept
– making the most of your current income discrimination and harassment on
– saving money the grounds of sex, race, colour,
– making large purchases like computers. descent, national or ethnic origin,
ethno-religious background, marital
uts.edu.au/current-students/support/ status and sexual orientation. If
financial-help/financial-assistance- you have an equity-related query or
service complaint, our Equity and Diversity
Unit can support you.
equity.uts.edu.au
24Support and wellbeing
Photo: Kwa Nguyen
STUDENT OMBUD Find help
The Student Ombud’s Office is an informal, Learn which services can help you
confidential and impartial service that can access the resources you need:
help you with problems with UTS processes
and procedures. If you feel unfairly treated – general administration queries:
by the university or if you find yourself in a UTS International
disagreement with an individual, office or – legal matters: UTS Student
department within the university, you can Legal Service
seek assistance from the Student Ombud.
– issues relating to unlawful
ombuds.uts.edu.au
harassment: Equity and
STUDENTS’ ASSOCIATION Diversity Unit
The Students’ Association is the officially – counselling and support:
recognised voice of UTS students. It Student Services Unit
represents our students on an individual,
– accommodation support:
university and government level.
The Students’ Association also has an UTS Housing Service
Overseas Student Officer who represents the – financial advice: Student
interests of international students at UTS. Services Unit
sa.uts.edu.au – advocacy for students:
Students’ Association
CHILDCARE FACILITIES
We have two childcare centres, one on – all types of emergencies:
campus and one close by. Some childcare UTS Security
places at UTS may be subsidised. Childcare
uts.edu.au/current-students/
centres are also located throughout Sydney,
support
although getting a place can be competitive.
childcare.uts.edu.au
25University of Technology Sydney
Study and career success
Get ahead of your academic and professional goals.
The UTS Careers Service can help you improve your
academic English, succeed in difficult subjects, find a
part-time job and plan your dream career!
HELPS
(ENGLISH LANGUAGE SUPPORT) Did you know?
At HELPS (Higher Education Language
& Presentation Support Service), we can If you’re from a non-English speaking
enhance your learning experience by background, you may be eligible to
providing individual and group support in apply for special exam conditions?
a friendly and respectful environment. We This includes extra time and use of a
can also help you become an independent dictionary. For more info, contact the
and confident learner through the UTS Student Centre. See page 5 for
development of your English language and contact details.
academic understanding, so you can reach
your study and career goals. We offer:
– daily workshops
– drop-in advice sessions
– one-to-one consultations
– holiday courses.
helps.uts.edu.au
HELPS BUDDY PROGRAM
Our HELPS buddy program matches
international students with students, staff
and local community volunteers. They
might get together once a week to practise
speaking English or exchange languages.
It’s a great way to improve your listening,
conversation and pronunciation skills in an
informal, Australian way!
uts.edu.au/current-students/
support/helps/english-speaking/
helps-buddy-program
Photo: Kwa Nguyen
26Support and wellbeing
Photo: Kwa Nguyen
CAREERS
UTS Careers, experienced team of
recruitment advisors and career
consultants are available to help you at
every stage of your job search. Whether
you’re looking for an internship, part-time
role or graduate job, UTS Careers can
assist you with resume writing, interview
skills, and more!
careers.uts.edu.au
CareerHub is an online portal housing
hundreds of UTS approved jobs,
internships, workshops and more!
careerhub.uts.edu.au
You can also look for jobs on:
HELPS TALKFEST careerone.com.au
TalkFest is a free, fun-filled event that indeed.com.au
connects international students with local oneshift.com.au
volunteers to promote cultural exchange. seek.com.au
uts.edu.au/current-students/support/
helps/english-speaking Find out more about your workplace rights,
including your working hours, on page 33.
CONVERSATIONS@UTS
HELPS also runs Conversations@UTS, free
sessions to practise speaking English in
social and professional environments. Join
UTS staff and alumni volunteers for relaxed,
friendly and supportive conversations! Online learning at UTS
uts.edu.au/current-students/support/ Online learning is managed
helps/english-speaking/conversationsuts through Canvas. Access Canvas
to find information about subject
U:PASS
requirements, assessments, due
Having trouble with a difficult subject? Our
dates, weekly schedules and more.
Peer Assisted Study Success (U:PASS)
canvas.uts.edu.au
program can help you in subjects that are
perceived as difficult or have a high failure Supporting online
rate. At U:PASS, you’ll work with trained
senior students who have successfully study portal
completed the subject. They’ll guide you The Supporting online study
through a collaborative study session portal has been set up to support
will fellow students, so you can build your students with online learning, so
understanding in a supportive group setting. you can access student services,
uts.edu.au/current-students/ resources, events and more while
support/upass studying from home.
uts.edu.au/current-students/
supporting-online-study
27University of Technology Sydney
Safety and security
Sydney is Australia’s safest city and the fourth safest in the world
(The Economist’s 2021 Safe Cities Index). It’s a great place to live,
but as with all big cities, you should keep these safety and security
tips in mind.
STAY SAFE ON CAMPUS
We want you to feel safe and at home on our
campus; that’s why our security staff are on Be scam-aware
campus 24/7. International students are often
Our Staying Safe at UTS card lists all the targeted by scammers, with common
emergency numbers you need – pick one up scams relating to tuition fee payments.
from the International Student Centre. Don’t In these cases, victims lose the money
forget to update your emergency contact they paid to the scammer, and are
details in My Student Admin. still required to pay the full tuition fee
safetyandwellbeing.uts.edu.au amount to their university.
Security – dial 6 from a campus phone or Please note that scammers may also
1800 249 559. use other methods and UTS advises all
students to be wary.
General UTS security enquiries – security
patrols our campus at all times. Dial 9514 To avoid becoming the victim of a scam
1192 if you need general assistance. you should ensure that you are familiar
with the formal UTS payment methods.
UTS operates an after-hours security escort If you are a commencing student,
service for all staff and students to a UTS please ensure you use one of the UTS
Building or a UTS residence and Central Appointed Student Recruitment Agents.
Railway Station. Contact the UTS Security
Control Room on 9514 1192, 7 nights a week. If you have any questions or want to
verify the authenticity of any payment
Report accidents, incidents and hazards method or agent, please contact
by calling 1800 249 559 (security) or report to UTS through ‘ask UTS’, via the My
a staff member. Student Portal.
safetyandwellbeing.uts.edu.au
For information about the latest news
See page 44 for Emergency contacts. and alerts on scams visit:
PROTECT YOUR PASSWORD scamwatch.gov.au
UTS emails and logins are an attractive
uts.edu.au/current-students/info-
target for hackers.
international-students/services-
Set up multi-factor authentication (MFA) and-support/scam-awareness-
to keep your information safe. For more international-students
information go to uts.edu.au/mfa
A useful free download with some
great information is the Little Black
Book of Scams.
accc.gov.au/publications/the-little-
black-book-of-scams
28Support and wellbeing
Fire safety
Did you know every home in NSW must
have smoke alarms? This goes for any
property where people sleep, whether it’s
student accommodation, a private rental
or a share house. The property owner
needs to install the smoke alarms in your
rented premises. As the tenant, it’s up to
you to replace the battery as needed.
STAY SAFE IN SYDNEY Remember, neither you nor the property
Beach and sun safety owner are allowed to remove or tamper
Sydney is home to many beautiful with the smoke alarm’s operation!
beaches, rivers and lakes. But if you want fairtrading.nsw.gov.au/housing-and-
to go fishing or swimming, you need to property/renting/during-a-tenancy/
know how to swim! At the beach, always health,-safety-and-security
swim between the red and yellow flags and
with people you know. Never swim at an fire.nsw.gov.au
unpatrolled beach or at night.
Night safety
Potential dangers can be difficult to spot At night, travel with another person and
and conditions can change quickly, even if walk in well-lit areas after dark, even if it
the water looks calm. makes your trip a little longer. Always be
aware of your valuables like your mobile
Get familiar with basic water safety phone and laptop. If you feel threatened
beachsafe.org.au in any way, find the nearest shop or house
Always wear sunscreen too – the sun in and ask to call the police.
Australia can be very strong, even on a Taking public transport? Pick a well-lit
cloudy day! area to wait for your train, bus or tram.
Bushwalking Check the timetable to avoid a long wait.
Bushwalking is a great way to explore our If you feel unsafe, pick a seat close to
beautiful national parks. Make sure you other passengers. You could also sit next
take a map, plenty of water, wet weather to the guard’s compartment on the train –
gear, warm clothes and a phone on your it’s marked with a blue light.
bushwalking trip. Walk with friends and
take an emergency beacon; you can pick
one up from camping stores. Before you go,
tell a friend where you are going and when
you plan to be back.
nationalparks.nsw.gov.au/safety
Road safety
Drink driving is illegal in Australia. That
means it’s against the law to have more
than a small amount of alcohol before you
drive. Don’t get in a car with a driver who’s
been drinking either; take a taxi or ride
share instead. Find out more about alcohol
and drug limits for drivers: rms.nsw.gov.au Photo: Destination NSW
29University of Technology Sydney
Managing your course
Here we answer some common questions
about the technical or administrative
aspects of your course.
HOW DO I CHANGE MY SUBJECTS WHAT DO I DO IF I AM FAILING
AFTER I’VE ENROLLED IN THEM? A SUBJECT OR COURSE?
Once you have permission to change your We have a formal process for identifying
subjects, you can add or drop pre-approved students at risk of failing. We do this after
subjects on My Student Admin. Use your results are released at the end of each
UTS student number and password to log in. teaching session. If we think you may be at
onestopadmin.uts.edu.au risk of failing, we’ll reach out and put you in
a support program to help you improve
To add subjects that were not already your academic performance. In exceptional
approved on your study plan, submit an circumstances you may be able to reduce
e-request online. uts.edu.au/current- your study load.
students/managing-your-course/using-
uts-systems/student-forms-apps-and- CAN I APPEAL A
systems/erequest. The student centre will UNIVERSITY DECISION?
process your e-request and send you a reply All UTS students have the right to appeal
directly. against certain administrative decisions
The last day to add a subject is is different taken by the university. If you feel you’ve
to Census date and varies among different been treated unfairly by UTS or UTS staff you
university calendars. can also lodge a complaint. If you’re informed
that we intend to cancel or suspend your
The last day to withdraw from a subject enrolment, you have the right to appeal.
without academic and financial penalty
is the Census date.
If you drop subjects after these dates,
the subject will appear as a fail on your
academic transcript and you’ll be charged
the tuition fee.
The UTS Handbook has a comprehensive
guide to important academic dates, just
search ‘principal dates’ or ‘academic year
dates’. handbook.uts.edu.au
WHERE CAN I FIND ONLINE STUDY
SUPPORT?
If you’re studying at home, student services,
resources and events are still available to
support you online.
uts.edu.au/current-students/supporting-
online-study Photo: Kwa Nguyen
30Support and wellbeing
Photo: Kwa Nguyen
HOW DO I WITHDRAW
Still have questions?
FROM MY COURSE?
Ask UTS International. If you’re thinking about discontinuing your
uts.edu.au/future- studies at UTS, make sure you understand
students/international/ your options before making a final decision.
essential-information/uts- Speak with our friendly advisors at UTS
international-contacts International, your UTS Student Centre or
the UTS counselling service.
If you still want to withdraw, you can do this
online. Once you’ve withdrawn entirely from
your course and you’re no longer enrolled,
we will report this to the Department of
Home Affairs and you may be required to
leave Australia.
WHAT IF I HAVE
FINANCIAL DIFFICULTIES? You can only apply to withdraw from a
If you’re having trouble managing your course using the following link. Please note
money, you can make an appointment with you cannot withdraw from your course by
a financial assistance officer to discuss dropping your subjects within My Student
your options. Admin.
Don’t forget: uts.edu.au/current-students/managing-
your-course/your-enrolment/enrolment-
– It’s a requirement of your student visa changes/course-withdrawal
that you have enough money to support
yourself while in Australia. HOW CAN I REQUEST
– If you encounter financial difficulties, you COPIES OF MY TRANSCRIPT?
Request additional copies of your academic
may be able to arrange a fee payment
transcript at your UTS Student Centre or
extension. Lodge a request through
online. Just complete the application form
askUTS as soon as possible. You’ll need to
and allow a minimum of three working days
provide supporting documentation.
for us to process your request. There is a fee
– If you don’t pay your tuition fees by the of $30 for three copies.
due date, your enrolment at UTS may
be discontinued. uts.edu.au/current-students/managing-
your-course/your-student-info/student-
uts.edu.au/current-students/support records/academic-record
31University of Technology Sydney
Your student visa
It’s important that you’re aware of your student visa
requirements, and how they relate to studying at UTS and
living in Australia. Stay on top of your visa requirements
with these frequently asked questions.
WHAT ARE MY RIGHTS AS AN Don’t let your OSHC expire!
INTERNATIONAL STUDENT? Remember, as a condition of your
As an international student, you have certain
student visa, it’s your responsibility to
rights and responsibilities, determined by
maintain valid OSHC throughout your
the conditions of your student visa and by
stay in Australia.
Australian government legislation.
uts.edu.au/future-students/international/
essential-information/being-
international-student-australia
UTS is an approved participant in the
For information about student visa Australian Government’s Simplified Student
conditions, visit homeaffairs.gov.au Visa Framework (SSVF). We recruit students
into our degree courses under the SSVF
CAN I TRANSFER TO arrangements of the Department of Home
ANOTHER INSTITUTION? Affairs. The SSVF is designed to make the
If you want to leave UTS to pursue your process of applying for a student visa simpler
studies at another institution within your for genuine students.
first six months of enrolment, you’ll need to
If you want to transfer courses, please note
apply for a release letter.
that under the SSVF you’re expected to
Please note: We can’t guarantee you will be maintain enrolment at the same or higher
given a release letter. Refer to our Release level of Australian Qualifications Framework
Protocol for more details. This is attached to (AQF) study. If you wish to transfer to a course
your offer letter and also available at: that is at a lower AQF level, you’ll need to
uts.edu.au/future-students/international/ apply for a new visa. For information on AQF,
essential-information/fees-information/ visit aqf.edu.au
uts-release-protocol
You must seek your own immigration advice
To apply for a release letter from UTS, you will on the SSVF and any proposed course and/or
need to obtain a release request form via UTS provider transfers as this action may impact
International. Complete and return it with all your visa, up to and including cancellation.
required supporting documents, including You must take this important information into
an offer letter from your new education account if considering a course change or a
provider. We recommend you remain possible move to another provider. UTS does
enrolled in your UTS course prior to approval not give visa or immigration advice.
of your release request.
Visit Department of Home Affairs website at
homeaffairs.gov.au for more information
on the SSVF, the limits on changing your
course/provider and how to meet the
conditions of your student visa.
32You can also read
