International Student Handbook - Keystone College
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International
Student Handbook 2 01 8 / 2 019
keystonecollege.ca
1
Our teachers inspire you to Discover Different Keystone College is an accredited post-secondary institution that has been a trusted institution in its market for more than a decade. 2
TA B L E O F C O N T E N T S
04 ��������������������������������������������������������������������Introduction about Keystone
06 ����������������������������������������������������������������������� Welcome Message by CEO
07 ����������������������������������������������������������������������� Important Contact Details
08 ������������������������������������������������������������������������������������� Student Enrolment
11 ������������������������������������������������������������������������������������������� Student Policies
17 ����������������������������������������������������������������������� Program Outline Structure
32 ����������������������������������������������������������������� Housing Options for Students
35 ����������������������������������������������������������������������������� How to reach Keystone!
36 ��������������������������������������������������������������������� All About Medical Insurance
41 ������������������������������������������������������������������������������������� Child Care Services
42 ��������������������������������������������������������������� Community & Cultural Services
43 �������������������������������������������������������������������������������������� Academic Support
46 ���������������������������������������������������������������������������������Employment Services
Introduction Keystone College is an accredited post-secondary institution that has been a trusted institution in its market for more than a decade. Keystone College began in 2007 with PTIB accreditation achieved in 2009. Keystone College is registered and fully designated by the Private Training Institutions Branch (PTIB). Through the process, the institution and its programs are evaluated and recognised for quality assurance and, if successful, the institution is awarded a designation certificate. As a result, students can be confident that an institution and its educational programs meet criteria and standards established by the PTIB. Keystone College is EQA certified. The Education Quality Assurance (EQA) designation is available to public and private institutions in B.C. that meet or exceed quality assurance standards set by the province of B.C. Keystone College is ITA (Industry Training Authority) approved Institution. The Industry Training Authority (ITA) leads and coordinates British Columbia’s skilled trades system. ITA works with employers, apprentices, industry, labor, training providers and government to issue credentials, supports apprenticeships, fund programs, set program standards and increase opportunities in the trades. 4
OUR VISION
To be a leading, innovative, Canadian
training provider that reflects industry
standards and builds upon them.
OUR MISSION
To foster a conducive learning
environment with access to cutting
edge technology and industry experts,
that nurtures every learner’s individual
creativity and equip all graduates with the
required skills and more, to conquer their
future challenges and goals.
5Welcome Message from CEO The Keystone College is a registered training organisation in Courtenay and Surrey BC, Canada. The difference between success and failure is team work and at Keystone College we operate by this rule. At Keystone College, our training and administrative staff is carefully selected to meet and nurture the requirements of our students. Our training and administrative staff work in collaboration to provide the best outcomes for our students. Our mission is to provide quality education, a safe and comfortable environment and the best learning resources to our students. To achieve our mission, we have recruited experienced, qualified and industry focused trainers and administrative staff. Our students have access to variety of learning resources to assist them in their learning journey, such as simulated workplace to conduct role plays and to practise skills learnt in the classroom, e-learning to support learning off campus, access to e-books, laptops, tablets and desktops to assist in their studies. Along with class room delivery and simulated workplace we invite guest lecturers to present and share their experiences with our students. Our trainers and Academic Coordinator organise academic excursions to provide practical exposure. Our staff also organise extracurricular activities on and off campus to engage our students. We provide a well-rounded education experience for our students to make their experience at Keystone rewarding and an enjoyable start to their life-long learning journey and to a successful career. I look forward to welcoming you soon. CEO - Keystone College 6
I M P O R TA N T C O N TA C T D E TA I L S
HEALTH COVER
ATO
COLLEGE’S 24 HOUR EMERGENCY
FAMILY HELP LINE
LEGAL AID
AMBULANCE
MEDICAL AND HEALTH
CAREER DEVELOPMENT AGENCY
7Student Enrolment 8
Client selection Enrolment and admission into
some Keystone College is subject to meeting certain
prerequisite conditions and/or entry requirements.
Specific details of the prerequisites pertaining to
these training programs are contained in individual
course documentation and are made available prior to
enrolment.
The enrolment procedure commences when a learner contacts Keystone
College expressing interest in a training program(s). Enrolment applications
are assessed to ensure that the learner meets any prerequisites and/or entry
requirements that have been set for the selected course. Learners will be
informed of successful enrolment and sent information on the course and
their course induction. Learners who do not meet the prerequisites for the
selected course will be notified of their unsuccessful enrolment and invited
to contact Keystone College to discuss their training needs and alternative
opportunities. Please refer to Student Enrolment and Selection Policy and
Procedure Orientation letter. As an additional support to enrolling learners,
Keystone College will send an orientation letter to the learner prior to the
commencement of training. Information includes the time, date and location
of training, the resources the learner should bring to the course and overview
of the units of competency to be studied and the format/style of training to
be provided.
910
Student
Policies
11PAYMENTS AND Letter of Offer outlines course fee payments, and payment
agreement and fee instalments. Fee instalments are usually
ENROLMENTS
due each term; 1 term equals 8 to 12 weeks (depending on
the length of the course). In case wherein Keystone College
accept partial payment for the first instalment, for issuance
of a CoE, learners are required to ensure the balance of the
payment, as outlined above is made by the due date. A charge
of $250 penalty applies if the first instalment is not paid prior
to commencement. Keystone College reserves the right to
recuperate unpaid fees owed to Keystone College and to pass
on any debt collection fee to learner.
Where learner enrolment has been cancelled and there
is an outstanding debt, Keystone College may approach
debt collection agencies and/or credit bureau to recover
outstanding debts. Keystone College will not release
any Awards/Testamurs (certification) to learner until all
outstanding course fees have been paid. All commencing
learners are required to pay fees at the time or after
accepting course offer. Continuing learners’ fees must be paid
by the due date specified on invoice. Failure to comply with
the required payment date may result in the termination of
offer or enrolment and cancellation of Enrolment. Fees and
charges are current as at the time of publication but may be
changed by Keystone College on an annual basis as part of
the review process.
ACADEMIC Learners can contact Support Staff or relevant trainers to
discuss academic, attendance, or other issues relevant to
CONDUCT
studying at Keystone College at any time. Support staff will
provide advice and guidance, or referral, where required. In
the event that a learner’s needs exceed the capacity of the
support services Keystone College of Business and Technology
can offer, they will be referred to an appropriate external
agency. Information regarding support agencies, resources
and services may be sourced online. Keystone College staff
members will assist learners to source appropriate support.
Flexible delivery and assessment procedures Keystone College
staff will pursue any reasonable means within their ability
to assist learners in achieving the required competency
standards. In the event that a learner’s needs exceed the
12capacity of the support services at Keystone College, college
will refer learner to an appropriate external agency.
Keystone College will allow for reasonable adjustments given
that the standards expected should be the same irrespective
of the group and / or individual being assessed. Reasonable
adjustment means adjustments that can be made to the way
in which evidence of learner performance can be collected.
Whilst reasonable adjustments can be made in terms of
the way in which evidence of performance is gathered, the
evidence criteria for making competent / not yet competent
decisions (and / or awarding grades) should not be altered in
any way. Additional Support
Additional support may be provided to learners in the
following situations but not limited to:
• English language, Literacy and Numeracy difficultly
• Personal problems
• Difficulty with study load
• Non-participation in class activities
• Not following Keystone College policies and procedures
while on campus
• Any disability which may impact on the ability to
participate successfully in Learning and Assessment
Personal / Social issues Many issues can affect learner’s
social and/or personal life and all learners have access
to the Support Staff to gain advice and guidance on
personal issues, accommodation, or family / friend
issues. Where further support is required, a referral
to appropriate support services will be organised and
Keystone College will not charge any fees for this referral.
Critical incidents are not limited to, but could include:
• missing learner/s or staff member/s;
• severe verbal or psychological aggression;
• death, serious injury or any threat of these;
• natural disaster; and
• issues such as domestic violence, sexual assault, drug
or alcohol abuse Non life-threatening events could still
qualify as critical incidents.
13CODE OF Keystone College follows both state and national legislations
and guidelines that include ESOS (Education Services for
CONDUCT
Overseas Learners), National Code of Practice, NVR act and
The Standards for Registered Training Organisations 2015
These codes of practice are given below: Governance and
Quality of Education Delivery The CEO of Keystone College
ensures that Keystone College meets all the requirements of
the Standards for Registered Training Organisations 2015
and Continuing Registration and with all required guidelines
approved by the National Quality Council. The CEO will ensure
the highest possible standards in the selection of staff and
the planning and delivery of courses and training.
Keystone College recruit’s trainers that are suitably qualified
and have relevant industry experience. Keystone College
maintains a learning environment that is conducive to the
success of international learners and ensure adequate
facilities and the use of methods and materials appropriate
to the requirements and levels at which courses are
offered. Insurance Keystone College will ensure that it
has comprehensive insurance cover for all aspects of its
operations including public liability insurance. ESOS Act
Keystone College is listed on the Commonwealth Register
of Institutes and Courses for Overseas Learners (CRICOS)
register and is governed by the Education Services for
Overseas Learners (ESOS) framework.
This includes a number of legislative pieces, including
the ESOS Act and the National Code of Practice for
Registration Authorities and Providers of Education and
Training to Overseas Learners 2018. These regulations are
in place to protect overseas learners and to uphold high
quality standards within Australian education institutes.
For further information on ESOS Act please visit: https://
internationaleducation.gov.au/regulatory-information/
pages/regulatoryinformation.aspx OH&S Act Keystone
College is committed to providing a safe working and learning
environment for its learners and staff members. The College
adheres to the relevant West Australian Occupational Health
and Safety (OH&S) Act. A copy of the Act is available easily
accessible at: http://workplaceohs.com.au/legislation/wa-
legislation
14As part of Keystone College, Student Policies, all learners ATTENDANCE
attend classes regularly. It is expected that learners maintain
& PUNCTUALITY
at least 80% attendance.
1516
Program
Outline
Structure
17Business
Administration
NOC 1221
Course Duration
540 Hours
Delivery Method
Face to Face Classroom based structured
Learning
Entry Requirements
18 Years of age or older; Grade 12 or
Equivalent and successful completion of
admissions Interview
International Students
For Language Proficiency IELTS 6 Overall or
above.
18The purpose of the Business Administration program is to produce
graduates who are capable of performing a range of business tasks
while displaying the readiness to develop further in key areas of
business, such as accounting, management and marketing.
COURSE CONTENT
• Financial Accounting - Volume 1
• Financial Accounting - Volume 2
• Business Computers
• Business Communication
• Business Law
• Microeconomics
• Macroeconomics
• Introduction to Marketing
• Mathematics to Finance
• Introduction to Management
• Business Ethics
• Organizational Behaviour
The purpose of the Business Administration program is to produce graduates who
are capable of performing a range of business tasks while displaying the readiness
to develop further in key areas of business, such as accounting, management and
marketing. The course can provide a pathway to higher credential programs of
Business studies and related programs.
In only One Academic Year you can graduate from Keystone College with a Business
Administration Diploma. You could be on your way to a whole new career sooner than
you imagined! From our experienced, dedicated instructors to our committed Career
Services team, we’ll make sure you achieve the success and gain the skills you’ve
always dreamed of.
19Esthetics
NOC 6562
Course Duration
1000 Hours
Delivery Method
Face to Face Classroom and Training Lab
based structured Learning
Entry Requirements
18 Years of age or older; Grade 12 or
Equivalent and successful completion of
admissions Interview
International Students
For Language Proficiency IELTS 6 Overall or
above.
20Salon and Spa service providers across the globe are looking for
qualified Estheticians to Work with their Clients.
Students in this course will learn a full range of spa services
including Semi-Permanent Hair Removal,Body Treatments, Makeup
Applications, Manicures and Pedicures. Curriculum Emphasizes
General Business, Sales, Professionalism and Health and Safety.
COURSE CONTENT
• General Sciences
• Chemistry
• Nail Structure & Growth
• Nail Diseases & Disorders
• Manicuring
• Skin Sciences
• Products Selection & Ingredients
• Principals of Esthetics Procedure
• Basic Facials & Treatments
• Machines
• Hair Removals
• Advanced Esthetics Topics/Industry Overview
• The World of Make-up
• The Business of Skin Care
21Manicure /
Pedicure
Course Duration
• Prerequisite for Nail Technology
• 150 hours / 2 Months / 3 Days a Week
• Approximately 1-2 hours of homework
each day depending of learning ability of
student.
Admission Requirements
• 18 years of age or under 18 with parental
consent.
• Submit resume and personal statement.
• Complete successful interview with Head
Instructor of Keystone College Ltd.
22Students in this program will learn basic and spa manicures and
pedicures. Students will also develop an awareness of personal and
public hygiene and sanitation practices in the salon environment.
COURSE OBJECTIVES
This course is designed as an introduction to nail services, focusing on manicures
and pedicures, client services and care, procedures and techniques, supplies and
equipment related to the manicure and pedicure service. The skills obtained during
this Certificate Program allow anyone in the beauty industry to obtain extra income
generating services. Upon successful completion of this program, students will have
the ability to offer manicure and pedicure services in a spa, salon or even at home.
This course is a prerequisite to the Artificial Nail Technology course offered through
Keystone College.
DELIVERY
The program is delivered in the class room and salon. The course is divided between
classroom theory time and practical applications; both with an instructor and
working independently on assignments. The students perform services on each other
or clients in the salon while supervised by the instructor; according to the ability of
the student.
23Nail
Technician
Course Duration
300 Hrs / 3.5 Months / 3 Days a week
Delivery Method
The program is delivered in the class room
and salon. The first 1.5 hours in the morning
are for classroom theory time. The students
then spend the remainder of the day, aside
from lunch time and breaks, working on
each other or clients in the salon while
supervised by the instructor.
Instructor : Student ratio, 1 instructor/ 6
students
Entry Requirements
Eligible students must have successfully
completed the Manicure/Pedicure Program
with Keystone College OR must have
successfully completed an Esthetics
program that included a Manicure and
Pedicure component.
24Students in this program will learn artificial nail enhancements
including acrylic and gel nail applications, coloured gels and acrylic
applications and nail art, as well as basic salon business skills.
COURSE CONTENT
Upon completion of this course the successful student will have reliably
demonstrated the ability to :
• Apply gel light cured nail enhancements to fingers
• Apply acrylic nail enhancements
• Use sanitation practices including proper sanitation of implements and
station
• Perform a client consultation
• Use and recommend correct products on and for clients
• Understand basic salon business
25Hairdressing
Foundations
NOC 6341
Course Duration
990 Hours
Delivery Method
Face to Face Classroom and Lab based
structured learning
Entry Requirements
18 Years of age or older; Grade 12 or
Equivalent and successful completion of
admissions Interview
International Students
For Language Proficiency IELTS 6 Overall or
above.
26This program gives students Red Seal Foundations, allowing them to
continue to Level 2 Red Seal.
This program gives students Red Seal Foundations, allowing them to continue
to Level 2 Red Seal. The Red Seal Program is recognized as the interprovincial
standard of excellence in the skilled trades. The program provides greater mobility
across Canada for skilled workers. By successfully completing a Keystone College
Hairdressing Program, students are qualified to apply for a Red Seal certification
examination. The Red Seal Program acknowledges a student’s competence and
ensures recognition of their Red Seal certification throughout Canada without
further examination.
The Hairdressing Foundations Course (990 hours) includes all facets of wet and
dry hairstyling as well as techniques in up-dos. Students will be trained by qualified
hairstylists/instructors, to gain knowledge in advanced modern color techniques,
color correction, creative custom foiling applications, and hair lightening. Training
in texture services includes an application of modern perming techniques. The
haircutting segment provides the foundation for modern cutting and texturizing
techniques, razor, and clipper cutting.
27Hairstylist
Foundations
NOC 6341
Course Duration
1290 Hours
Delivery Method
Face to Face Classroom and Lab based
structured learning
Entry Requirements
18 Years of age or older; Grade 12 or
Equivalent and successful completion of
admissions Interview
International Students
For Language Proficiency IELTS 6 Overall or
above.
28The Red Seal Program is recognized as the interprovincial standard
of excellence in the skilled trades. The program provides greater
mobility across Canada for skilled workers.
The Red Seal Program is recognized as the interprovincial standard of excellence in
the skilled trades. The program provides greater mobility across Canada for skilled
workers. By successfully completing a Keystone College Hairdressing Program
you are qualified to apply for a Red Seal certification examination. The Red Seal
Program acknowledges your competence and ensures recognition of your Red Seal
certification throughout Canada without further examination.
This hairstyling course includes all facets of wet and dry hairstyling as well as
techniques in updos. Students will be trained by qualified hairstylists/instructors,
to gain knowledge in advanced modern color techniques, color correction, creative
custom foiling applications and hair lightening. Training in texture services includes
an application of modern perming techniques. The haircutting segment provides the
foundation for modern cutting and texturizing techniques, razor, and clipper cutting.
29Hairstylist
Level 1
Course Duration
150 hours of classroom theory
148 hours of practical application
Homework : Approximately 1-2 hours of homework
each day depending on the student’s learning
ability.
Delivery Method
The program is delivered in the class room
and salon
Admission Requirements
18 years of age or older. Under the age of
18 with written parental consent. Complete
admission form including questionnaire.
Submit resume and personal statement.
30Short course to get you started quickly
MODULES & TOPICS COVERED
• Module 1 Hygiene, Sanitation and Disinfection Practices
• Module 2 Use and Maintenance of Tools and Equipment
• Module 3 Client Services
• Module 4 Hair and Scalp Care
• Module 5 Haircutting
• Module 6 Hair styling
• Module 7 Chemical Waving
• Module 8 Hair Coloring
• Module 9 Specialized Services (Wigs/Extensions theory)
• Module 10 Salon Business Management
Attendance & Dress Expectations
Students must be a registered apprentice working in a salon under an ITA approved
sponsor. This is a 300 hour part time course, (Wednesday to Friday) 22.5 hours /
week = 13.5 weeks approximately. The student enrolment contract will reflect the
start and end dates and school attendance schedule. A copy of this contract will be
provided to the student.
Professional Salon attire
Black, grey, and/or white attire, appropriate salon footwear, no “mini” skirts, shorts
or jeans.
Course Objectives
Upon completion of this course the successful student will have reliably
demonstrated the ability to perform the following: basic haircuts, perms, colours
including foils, wet and dry styling, recognize scalp diseases and disorders, use proper
sanitation procedures required for the industry, demonstrate proper reception duties,
recommend and sell retail hairstyling products.
31Housing Options
for Students
For their first few months of living in Canada. Living
with a host family helps you practice English daily
and learn about different cultures and lifestyles. Most
host families are immigrants who can share their
experiences with you.
Responsibilities while living in homestay usually include:
• Pay your rent on time
• Keep your bedroom/living space clean
• Keep the washroom organised, especially if sharing with the host family
or other students
• Do your own laundry
• Pay for any long distance phone calls you make from the homestay
family’s phone
Additionally, it is important to:
• Respect the rules and routines of the family
• Let them know when you won’t be home for dinner, or if you’ll be late for
any appointments with them
• Practice English, even if your host family speaks the same language as
you
• Ask permission before inviting friends over
• Ask permission to use the telephone
Remember: In homestay, communication is your key to comfort and success.
If you have any problems with your host family, talk to them. Share your
point of view politely! If you don’t feel comfortable doing so, talk to you
Homestay Program Coordinator.
3233
Renting your own place
If you want to rent your own place, the easiest way to look for your new
home is by using online websites. Be aware that unless the advertisement/
posting says differently, you are renting from the home owner (landlord), not
a company.
Some popular websites to find housing include:
Craigslist vancouver.en.craigslist.ca
Apartments In Vancouver apartments-in-vancouver.com
Rents Line rentsline.com
Rent BC rentbc.com
When searching through postings/advertisements for housing and
apartments, be aware of:
• Rent fee (per month)
• Lease (one-year, six-month, month by month, etc)
• Photographs that CLEARLY show the space/condition
• Location
• Detailed written information about the place, size, and type
• Detailed written information about the amenities (stove, fridge,
dishwasher, laundry, etc) and if they are included in the rental price
• Exactly what the rent covers (water, heat, internet, cable tv, etc)
34How to reach
Keystone!
TRANSPORTATION IN METRO VANCOUVER
Public transportation in the metro Vancouver area is run by TransLink. Your
U-Pass BC allows you to use all forms of public transportation in Metro
Vancouver, which includes:
SKYTRAIN BUS SEABUS
For more information, routes, and schedules for all public transportation in
metro Vancouver, visit translink.ca
To plan your trip, go to:
tripplanning.translink.ca or Download the smartphone app: mtranslink.ca
IF YOU NEED TO PAY FOR THE BUS AND DO NOT HAVE YOUR U-PASS
OR A TICKET, BE AWARE YOU MUST PAY IN EXACT CHANGE USING THE
MACHINE AT THE FRONT ENTRANCE TO THE BUS
35All About Medical Insurance 36
In Canada, health care can be very expensive if you are
not covered with proper medical insurance. Keystone
College requires that all international students have
basic insurance and extended health insurance for the
duration of your studies.
Your first three months
If you have just arrived in British Columbia (BC), you will require private
medical insurance for your first three months. You may register for private
medical insurance through the Keystone College International Office. The
rate for the private insurance is $1.55 per day (fee subject to change).
After three months
International students will qualify for the British Columbia Medical Services
Plan (MSP) after living in BC for 3 months. The monthly costs for MSP
coverage are (fees subject to change):
• $72.00 for one person
• $130.50 for a family of two
• $144.00 for a family of three or more
International students must also have a valid study permit to qualify for
MSP. Your BC Services Card (Care Card) will expire on the same date as your
study permit. When you receive a new study permit, you must send a copy of
your study permit to the MSP office to extend your BC Services/Care Card.
Otherwise, your medical insurance will no longer be valid.
MSP covers the cost of basic medical care within BC and Canada including
most physician and hospital services.
The Medical Services Plan (MSP) provides the following benefits:
• medically required services provided by a physician enrolled with MSP;
• maternity care provided by a physician or a midwife;
• diagnostic services, including x-rays and laboratory services provided at
approved diagnostic facilities when ordered by a registered physician,
midwife, podiatrist, dental surgeon or oral surgeon;
• dental and oral surgery, when required to be performed in a hospital
For more information please visit the Ministry of Health’s website:
www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp
or call 1-800-663-7100
THE INTERNATIONAL OFFICE CAN HELP YOU TO APPLY FOR OR RENEW
YOUR MSP. COME VISIT US WITH YOUR CURRENT STUDY PERMIT.
37PHARMACARE What is BC Fair PharmaCare?
PROGRAM Fair PharmaCare is a provincial income-based program,
designed to provide fair access to coverage for prescription
drugs - the lower your income, the more assistance the
government will provide toward your eligible drug costs.
For example, if your net income from two years ago was
$15,000 or less and you have registered for Fair PharmaCare,
you will have 70% of your eligible prescription drug costs
covered immediately, with no deductible, and 100% of your
prescription drug costs covered after $300.
This covers the majority of the prescription drugs commonly
claimed by UVSS students. If your drug is not covered, you can
apply for a Drug Exception reimbursement.
How does it work for B.C. residents?
Once you register, Fair PharamaCare coverage will kick
in once you’ve reached your assigned deductible that Fair
PharmaCare calculates based on your income tax data from
two years ago. In the meantime, your UVSS Health Plan
covers your prescription drug costs (up to 80% per policy
year).
Once you have reached your deductible, the majority of
your prescription drug costs will be paid by Fair Pharmacare
instead of your UVSS Plan, allowing the UVSS to allocate
coverage to other areas such as vision and dental care.
Fair PharmaCare will also assign a maximum amount of
coverage per policy year, based on your income. Once your
maximum reached, Fair PharmaCare will cover 100% of
the cost of your prescription drugs. For most students, with
incomes under $25,000, the maximum will be between $300
and $750.
How do I register?
A
I’m a B.C. resident with current MSP coverage under my family
plan:
You need to call Health Insurance BC to establish your own
MSP account (separate from your parents) and register
38for your own Fair PharmaCare coverage at the same time.
Typical response time is prompt and it shouldn’t take more
than a few minutes. See below for what information you will
need.
Health Insurance BC: 1 800 663-7100
Monday to Friday from 8 am – 8pm
Saturday from 8 am – 4pm
You will need:
• Your Personal Health Number (found on your BC Services
Card/CareCard)
• Your birth date
• Your Social Insurance number
• Your individual Net income from Line 236 of your income
tax return from two years ago
B
I’m a B.C. resident (including international students) with
my own MSP account, but I haven’t registered for Fair
PharmaCare before:
You can register online or by calling Health Insurance BC at
the number above.
You will need:
• Your Personal Health Number (found on your BC Services
Card/CareCard)
• Your birth date
• Your Social Insurance number
• Your individual Net income from Line 236 of your income
tax return from two years ago
OR
If you are an international student who is now enrolled in
BC MSP, and you have not filed a tax return in Canada, call
Health Insurance BC and they will explain what you can use
instead, such as a copy of your study permit.
39GOVERNMENT The BC Medical Services Plan (MSP) is
HEALTH CARE
PROGRAM the provincial government program that
provides basic medical benefits.
Everyone living in British Columbia for more than six months
is required to enrol in MSP (except students with existing
coverage from another Canadian province or territory).
If you come to British Columbia without coverage under
MSP or another provincial or territorial health plan and will
be here for six months or longer, you should apply for MSP
immediately upon your arrival. As there is a three-month
waiting period before MSP coverage will start, you must
ensure you have basic health insurance for those first three
months in British Columbia. Canadian citizens or permanent
residents are advised to join the Global Campus Health
Plan during that three-month MSP waiting period.
ABORIGINAL STUDENTS
If you are a Status Indian, it is recommended that you also
have your Status Card with you when accessing health or
medical services, in addition to the health card (e.g., Care
Card) from your home province or territory.
DOMESTIC STUDENTS
Canadian students from other provinces or territories can
remain under their home province or territory health plan as
long as they remain students.
INTERNATIONAL STUDENTS
If you are an international student or exchange student, you
will be automatically enrolled in iMED, a temporary health
insurance that provides you with basic coverage during the
three-month waiting period for MSP.
40Child Care
Services
There are many different child care services within Kelowna and the
surrounding area which offer a variety of services. Whether you need child
care for babies, toddlers, or school age children there are organisations
available to you. A great website for finding quality child care in Kelowna
is: http://www.kelownachildcare.com/trellis/families under the referrals
section you are able to search through local childcare providers through
age of children, location of the providers, and additional services offered
by providers.
41COMMUNITY & CULTURAL SERVICES Family Support Services Addiction Services Immigrant Services 42
Academic
Support
43Keystone College educators who are willing to work with students beyond the hours of class time, but if you need more than what the school can offer, there is additional help available. Speak to your instructor for more information and ideas. Tutoring Services Literacy Support Services Library Services Nearby FOR COURTENAY STUDENTS VANCOUVER ISLAND REGIONAL LIBRARY 300 6TH ST. COURTENAY, BC V9N 9V9 CANADA FOR SURREY STUDENTS Surrey Library Address: 10350 University Dr, Surrey, BC V3T 4C3, Canada Surrey Libraries - Newton Library 13795 70 Ave, Surrey, BC V3W 0E1, Canada 44
ASSESSMENT GUIDE DEFERRAL
In certain limited situations learners are able to apply to defer or temporarily
suspend their studies. For more information please refer to Deferment, withdrawal
and cancellation Policy and forms located at Keystone College Website. In certain
circumstances where a learner breaches Keystone College rules or enrolment, learner
code of conduct and visa regulation, the learner may be suspended or their enrolment
cancelled. Please refer to the policy and forms located at Keystone College website for
more information. Deferment, suspension or cancellation of enrolment can have an effect
on a learner’s visa as a result of changes to enrolment status.
ACADEMIC ISSUES
Learners can contact Support Staff or relevant trainers to discuss academic, attendance,
or other issues relevant to studying at Keystone College at any time. Support staff will
provide advice and guidance, or referral, where required. In the event that a learner’s
needs exceed the capacity of the support services Keystone College can offer, they will
be referred to an appropriate external agency. Information regarding support agencies,
resources and services may be sourced online. Keystone College staff members will assist
learners to source appropriate support.
CREDIT TRANSFER
Keystone College will provide credit for studies completed at another RTO or at any other
authorised issuing organisation, such as a university. In the case of any non-equivalent
units of competency, a complete analysis will be undertaken to determine the equivalence
of the study completed with the relevant units or modules before granting any credit.
Credit transfer (Internal Credit transfer) also applies to units of competency completed
at Keystone College as a part of a different course. Internal credit transfer may lead to
reduction of course fee and course duration.
FINANCIAL HELP
Learners who are unable to pay their tuition fees on time for any reason should discuss
their problems with the Learner Support staff to make special pay arrangements.
45Employment
Services
ca.indeed.com workopolis.com
workbc.ca simplyhired.ca
PR E PA R I N G R ES U M E
WRITING TIPS
When preparing your resume, make sure it’s SHARP:
SUCCINCT
The writing in your resume should be concise, succinct, and to the point. Use proper
grammar, spelling, and punctuation in your writing.
HONEST
You resume needs to be factually accurate, including dates of employment, education
completed, job titles, and skills possessed.
ATTRACTIVE
Your resume should be visually appealing to the eye. Make sure it is neat, organised, and
consistent. Ensure you use enough “white space” by setting your margins at .5” or greater
and providing ample space between sections.
RIGHT
A resume should reflect who you are and your professional experiences. This does not
mean it should be laden with unnecessary graphics or inappropriate personal information;
it means you should feel comfortable using it to represent yourself as a candidate.
PERTINENT
Your resume and the way it is organised should be relevant to the position. For example,
you may need to make adjustments to your resume when applying for a position as an
accountant versus a position as a project manager.
46INSTITUTION ID 03509 DLI NO. 0130389245177 COURTENAY BC CAMPUS #4-2720 Cliffe Ave, Courtenay BC V9N 2L6 SURREY BC CAMPUS #111-115,117, 216- 9801 King George Boulevard, Surrey BC V3T 5H6 T. +1-778-820-2020 F. +1-778-820-2021 keystonecollege.ca
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