INTERNATIONAL STUDENTS' WELCOME 2017 - 2018 - The UEA Portal
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2017 – 2018 INTERNATIONAL STUDENTS’ WELCOME HANDBOOK
GETTING SET UP
CHECKLIST WELCOME TO UEA
Contact friends/family to let UEA is a great place to study and we 3
them know you have are confident that you will love your
arrived safely It is strongly recommended
time here. We also know that you will that you attend the information
Move in/sign have lots of questions when you arrive and welcome talks. See the
accommodation licence and will want to settle into life in the Orientation and Welcome
Collect your BRP (if applicable) UK as quickly as possible. In this guide programme for times and dates.
Register with your School of you will find the answers to lots of the
Study: questions you might have as well as
– collect your Student Card useful information to help you in your
– scan your passport/visa first few days.
– arrange Police Registration
(if applicable).
Find out where your local shops
are to purchase your essentials
(food, bedding, and kitchenware) INTERNATIONAL ORIENTATION
pages 12 – 13
AND WELCOME WEEK
Visit the ‘Pots and Pans’ sale to
pick up any kitchen equipment The International Orientation and Welcome
you need page 13 programme features an exciting mix of
activities, talks and events to help you settle in The International Orientation
Attend the information talks to life in the UK and prepare you for your first and Welcome week is a great
during Orientation few weeks at UEA. opportunity to find out more
Take part in ‘Orientation and about life at UEA and to
To find the full programme of events and more meet other international and
Welcome Week’ social activities
information to help you for a successful start returning students…
Take a campus tour download our UEA International Orientation
App on your smartphone or tablet (available
Register with the doctor* page 7
from your app store on your device).
Open a UK bank account* page 4
The App can be also used online on your
Set up mobile phone (if needed) computer, as well as the programme of
– free sim cards are available page 5 events, both from the UEA portal under new
Find out about Support international students.
for International Students,
The passphrase to access the App is “ISAT17”.
UEAFriends and English language
pages 8 – 9
Attend your school
induction programme
The App is funded by
the UEA Alumni Fund.
*If you are studying at UEA for less than six months,
you may not be able to complete these tasks.
GETTING SET UP
OPENING A UK BANK ACCOUNT TV LICENCE AND COUNCIL TAX
Opening a UK bank account is a great way to Barclays has a bank on campus and If you watch or record live TV, or you watch any
5
manage your money more effectively and will offers two types of accounts for programme on the BBC ‘iPlayer’ in the UK you will
allow you to avoid the fees that many banks international students. Staff will be need a valid TV licence whether you are watching
charge their customers for using your account in happy to discuss any options available on a TV, computer, laptop, tablet or mobile phone.
a foreign country. Most banks in the UK offer free to you. Search ‘Life in the UK‘ on our It’s the law.
banking, which means that you are not required portal.uea.ac.uk. Further information is To find out more visit: www.tvlicensing.co.uk
to pay a monthly fee for card payments, cash available under ‘Money and Banking’.
withdrawals and transfers. Mobile banking is very You can find Barclays bank on The Street Students studying at UEA are not required to
popular and allows you to manage your money in the middle of campus. pay Council Tax. However, if you live in private
easily via your smart phone. accommodation you will be required to provide a
Major UK Banks certificate or letter from the University to prove
There are a variety of banks and accounts that your exemption.
Halifax
you can access and we recommend you do
www.halifax.co.uk To find out more search “Council Tax”
some research at www.moneysupermarket.com
HSBC on the UEA Portal.
to find the one that is best for you.
www.hsbc.co.uk
Lloyds
www.lloydsbank.com
NatWest
www.personal.natwest.com MOBILE PHONES
Post Office Free Lebara sim cards are available during the
www.postoffice.co.uk/banking International Orientation and Welcome week.
RBS These sim cards can be topped up with credit as You can connect to the
www.personal.rbs.co.uk/personal/ and when you need to. University wi-fi (EDUROAM)
current-accounts.html on campus, The Cloud wi-fi is
If you prefer to set up a contract, there are a also available, to contact family
Santander
number of networks to choose from, most of and friends through Skype,
www.santander.co.uk
which have shops in the city centre. The main WhatsApp and Viber.
The Co-operative Bank providers are Vodafone, EE, O2 and Three.
www.co-operativebank.co.uk
TSB
www.tsb.co.uk
Other Financial Services
Aspire Account
www.unizest.co.uk
Transferwise
www.transferwise.com
Moneygram
secure.moneygram.co.uk
GETTING SET UP
LOOKING AFTER YOUR VISA WORKING OR VOLUNTEERING
Your visa for the UK will have some – Changes to your circumstances can affect Working or volunteering during your studies can
7
conditions attached. To ensure you do your visa, such as changing, taking a break be a great way to gain experience, boost your
not have any difficulties with your visa or withdrawing from your course, not skills and make friends. UEA regulations or type of visa
or immigration while in the UK, please attending your course, or completing your may restrict the number of
remember the following points: course early The Careers Service offer a number of paid and hours you can work so check
voluntary opportunities. this before applying.
– Keep your passport and BRP card safe. If – Update any changes of your contact To find out more visit Careers Central on The Street
you have any questions or concerns about details with UEA on your e:Vision account in the centre of campus or search “Careers” on the
your visa and immigration, please see an and with the UK Visas and Immigration UEA homepage.
International Student Adviser in the Student department
Support Service or email isat@uea.ac.uk
More information is available at www.gov. The Student Support Service – ISAT also offers paid and voluntary opportunities through the
– Attend regularly your lectures and uk/change-circumstances-visabrp/youre-in- Student Support Representatives Scheme, search for ‘Student Support Reps’ on our
seminars (absence must be authorised see the-uk-and-have-a-brp portal.uea.ac.uk.
page 11)
– If required, register with the Police and
– Your visa will have working restrictions keep your Police Registration Certificate
that you must follow up-to-date
HEALTHCARE
– Attend all compulsory visa checking – If you need to apply for another visa for
sessions arranged by the University. These the UK or another country make sure you Register with the doctor at the University
happen three times each year and it is a apply early Medical Service (UMS) to ensure you can access
government requirement to ensure all treatment if needed. They can be found on An introduction to the National
students on a Tier 4 Visa are continuing to – If you have a Short-term Study Visa you campus next to the INTO building. Health Service (NHS) and how
attend their university course cannot apply for another UK visa from you can access treatment will take
within the UK. To find out more about how the healthcare place during the International
system works in the UK, search for ‘Healthcare in Orientation information talks.
the UK‘ on our portal.uea.ac.uk.
Important information about your Tier www.umsuea.co.uk
4 visa and the conditions attached can
be found on our portal.uea.ac.uk/Student
Support Service/International Students/Visa
Support/Tier 4 Visas.
FAITH AND SPIRITUALITY ADJUSTING TO YOUR
UEA’s Multifaith Centre is a spiritual meeting Community or Faith Groups:
NEW LIFE
place and community centre on campus. Baptist/United Reformed/Free Church UEAFriends What is the best way to get to
Buddhist Community know a new place and its rules? By meeting
Other prayer spaces are located in the Main
SETTLING IN
Church of England (Anglican) students who were here before you. This is what
Hall at Blackdale and lower floor of the lecture Coptic Christian UEAFriends is all about: having current students
theatre block. Eastern Orthodox Christian here to welcome you to UEA and help you settle
Further details are available online: Hindu into life in the UK. An opportunity for you to
portal.uea.ac.uk/multifaith Islamic Community meet other students and find out more about
9
Jewish Community what’s happening on campus and beyond.
Quakers (Society of Friends)
Complete a request form for a UEAFriend online
Roman Catholic
search for ‘UEAFriends’ on our portal.uea.ac.uk
INTERNATIONAL STUDENT SUPPORT LANGUAGE SUPPORT
The International Students Advisory ISAT will support you with specific and Conversation Club is a great way of English Language Support Programme (ELSP)
Team (ISAT) is dedicated to supporting general advice, helping you to settle practising your English at UEA. This is designed to help develop the language skills
and enhancing the experiences of all and adjust to life at UEA, giving you visa friendly and welcoming Club is run by for academic studies of non-native speakers.
International students and EU students at and immigration advice and offering you students for students with weekly themed Places are limited on this popular programme
UEA throughout the academic year and are opportunities to develop your connections sessions to give you the chance to share so make sure you apply early.
here to help you make the most of your time with other students through different cultures and practise English with others. Further details are available online on our
in the UK. programmes (UEAFriends, Conversation
Join us every Tuesday evening from 7 – 9pm Portal.uea.ac.uk/Student Support Service/
Club, Global Voices and Social).
in the Multifaith Centre, to find out more look Learning Enhancement/English Language
A new Student Success Programme will help Find out more about the support available by up for ‘Conversation Club’ on our portal.uea. Support Programme
you develop your skills to succeed while at searching ‘ISAT’ on the UEA portal. ac.uk.
university on our Portal/Student Support
Service/International Students/Student Language Support Buddies are available
Success Programme to meet with you on a one-to-one basis
for up to 6 weeks to help you practise
non-academic English. Our Buddies will
work with you to identify any areas that
you would like to practise or to just listen
SOCIAL PROGRAMME and chat. It’s a great way to pick up tips and
learn from a fluent English speaker.
Studying in the UK is exciting and to help Whether you would like to visit the
Request a Language Support Buddy on our
you make the most of your free time we world famous Harry Potter Studios,
Portal.uea.ac.uk/Student Support Service/
have organised a diverse Social Programme take a trip to Cambridge or London,
International Students/English Language
that will help you find out about British there is something for you.
Support/Language Support Buddies
culture and visit some of the best local and Find out about our full list on our
national attractions. portal.uea.ac.uk/Student Support Service/
International Students/Social Programme
SUPPORT SERVICES AVAILABLE FOR YOU UNIVERSITY’S IMPORTANT RULES
STUDENT SUPPORT CENTRE PERSONAL ADVISERS PLAGIARISM ATTENDANCE AND ABSENCES
The Service provides you with support, You will be assigned a Personal Adviser When writing any assignment, you will Attendance is compulsory for timetabled
guidance and advice covering a wide in your School to support you in your need to reference anyone else’s work events that are part of your course. If you
range of services including, international, academic and personal development and you are using in your paper. When you know you are going to be absent, you must
immigration, financial and personal prepare you for graduate employment do not reference someone’s work you inform the University (LTS – Hub) as soon as
advice, wellbeing, mental health, disability or further study by offering academic, are plagiarising. This can have serious possible using the online absence reporting
support, and non-subject specific professional and personal advice, guidance consequences far beyond failing that system available through e:Vision. You can
academic and dyslexia tuition. and support. assignment. You can find out more on seek permission for an absence in advance
portal.uea.ac.uk/student-support-service portal.uea.ac.uk/learning-and-teaching/ referencing and plagiarism online. using the online reporting system.
staff/advising portal.uea.ac.uk/student-support-service/ For absences over two weeks, contact
SUPPORT
YOUR ACADEMIC HUBS learning-enhancement/study-resources/ your Hub. More can be found online.
UEA’s Learning and Teaching Services NIGHTLINE plagiarism portal.uea.ac.uk/learning-and-teaching/
(LTS) operate from 3 Hubs on campus. Nightline is a confidential and impartial students/the-basics/absence. 11
Your school will have a specific Hub that listening and information service run for If you have a Tier 4 visa, it is important
provides the core administration for your students by students – they are here to attend your classes. Failure to attend
course. Your Hub can help with module for you! regularly can affect your visa’s validity.
enrolment, submitting course work, Open 8pm to 8am. Call 01603 597158,
sitting exams, and providing you with text 07794924366, or chat online at
forms you may need while at UEA. norwich.nightline.ac.uk/
Your Hub can also support you with any ADAPTING TO UEA
extenuating circumstances you may have, STUDENTS’ UNION ADVICE CENTRE
recording your absences, and submitting NICKNAMES OF PLACES ON CAMPUS LCR – this is part of the Students’ Union
advice|su provides an independent, free
any request for absence, concessions or The Street – the area where the building which hosts live concerts, club
and confidential service open to all UEA
breaks in your studies. shops, Barclays bank, laundrette and nights, and other events throughout
students. Advice includes university
CareersCentral are located. the year.
portal.uea.ac.uk/learning-and-teaching procedures, employment, money, housing,
and health and wellbeing. The Square – the area with the steps going The Broad – the lake on campus is actually
www.uea.su/advice-housing/advice/ around outside of the Union Bar, Campus a manmade body of water called a broad,
Kitchen and the Multifaith Centre. which is common in this part of the UK.
The Lecture Theatre – there are a number
of different lecture theatres across
We use a lot of acronyms at
campus, but the Lecture Theatre Building
UEA for buildings, schools and
or Block is opposite the Library with LT1,
departments (for example we are
LT2, LT3 and LT4.
STS – ISAT), search for ‘acronyms’
The “Main” Bus Stop – this is the stop near on our portal.uea.ac.uk.
Congregation Hall and the main car park.
It is the main stop to get the bus to leave
campus (Routes 25 and 26).
The Union, SU, Unio, the Hive or Union
House – these are all names used for the
building where the Students’ Union is
located in.
GETTING IN TO AND AROUND NORWICH WHERE TO SHOP
Norwich is easy to get around using public RIVERSIDE SHOPPING SHUTTLE
transport, walking or cycling. With regular To help you pick up everything you need when
services from campus into the city centre and Buy a bus pass – save money on you arrive we recommend the Riverside Retail The Riverside Shopping Shuttle
an annual bus pass available at a discounted rate, bus tickets with an annual year, Park with different type of shops where you can bus service runs on Thursday 21
there is every reason to explore. three or ten month bus pass. buy food, homewares, bedding, cooking utensils, September from 1 – 5pm and
To find out more search ‘bus’ in the UEA portal. Find out more at www.uea. cutlery and much more. You can take bus number departs from the LT1 Student
ac.uk/estates/transport 26 from campus. Orientation Desk. Return ticket
The most frequent buses into the city are the £3 online at store.uea.ac.uk
number 25 and number 26 First Bus services SHOPS ON CAMPUS
which leave every 10 minutes from the main bus Shop SU
NORWICH AND SHOPPING
stop on campus.
Grocery, Bakery, Post Office,
Norwich is under two hours away from London’s Stationery, Newspapers.
Buy your groceries online and
Liverpool Street Station by train, with two rail Monday – Friday 7.30am – 7pm get them delivered. Most of the
services an hour departing from the city station. Saturdays 9am – 6pm large supermarkets will deliver
There are also direct rail links to Manchester, Sundays 10am – 6pm your shopping to you for a small
Liverpool and Nottingham as well as numerous fee. You can buy your food
connecting services from Peterborough. Waterstones Bookshop
online and then arrange a time
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Monday – Friday 10am – 5.30pm for them to deliver it to you.
You can reach UEA from Norwich station by taxi,
which takes approximately 15 minutes. There are SHOPS NEARBY
also regular buses direct to UEA from the station UEA is also close to several supermarkets.
forecourt – numbers 25 and 26. Tesco and Co-op shops are a short walk from
campus at the roundabout between Bluebell
Local taxi services are also available and can be
and Earlham Road. Other shops are further
booked in advance. Expect to pay £8-10 for a
away but offer a wider selection of food,
journey into the city.
clothes and homeware.
For a great way to find out where to shop search
“Supermarkets near me” online for the full list
of options.
Tesco Express (Earlham Road)
Open 24 hrs, small selection, but stocks
most essentials.
Co-op (Earlham Road)
A larger selection of products available,
open until 11pm, except Sunday when it is
open until 4pm. You can take the number
26 bus from campus.
HOUSEHOLD/KITCHEN ITEMS, DISCOUNTS
BEDDING AND TOWELS NUS Extra
If you need pillows, bed-sheets, pots and pans or Take advantage of student discounts on
even an alarm clock to make sure you get to everything from food and fashion to Always ask if there is a student
your lectures on time, you can find great deals Buying kitchen items from the entertainment and travel. Cards cost £12 (one discount available in shops,
at a number of shops in the city including: Pots and Pans sale on campus year) £22 (two years) £32 (three years) and can restaurants, cinemas and on
will save you money. Wait to be purchased online at www.nus.org.uk/en/nus- public transport. It might help
Wilkinsons / Wilko see what other students bring extra so apply now to start saving money. you save money.
www.wilko.com that you can use as well. Not
NORWICH AND SHOPPING
Primark everyone needs a frying pan! International Student Identity Card (ISIC)
www.primark.com/en/store/norwich However, you may need your The International Student Identity Card (ISIC)
M&S own cup, mug, cutlery, is similar to the NUS Extra card but is recognised
Cashless Catering – sQuid card
www.marksandspencer.com/c/ bowl and plate. internationally and allows you to access over
42,000 discounts worldwide. When you order UEA has teamed up with sQuid,
home-and-furniture the eMoney payments network
your NUS Extra you will receive an ISIC card free
John Lewis for one year (any extra year will cost £12 and can to provide contactless smart
www.johnlewis.com/our-shops/norwich be purchased online at www.myisic.co.uk or at cards designed to make your life 15
STA Travel in the city). and time at UEA much easier. A
sQuid card gives students a way
Local deals to pay for food, drink and other
Local bars, restaurants, cafés and attractions items. It can be used across the
BUYING BOOKS would like to welcome you to Norwich with the designated UEA catering outlets,
special offers on Visit Norwich webpages wherever you see the sQuid
It is best to check in the Library to see if any books www.visitnorwich.co.uk/explore-and-experience/ “Q” sign.
for your course are available. If you do need to offers. Make the most of these by exploring the
purchase a book, Waterstones is one of the largest How do I use the card?
city and take advantage of the discounts on
book retailers in the UK and has a store on campus. offer. Register your card online
They stock a large variety of books and will also Your card has an electronic purse
be able to order any books that they do not have called Cashless Catering Purse
in store. Many book shops also offer a student as well as a Reward Purse.
discount if you present a valid student card.
Every purchase made using
Online retailers such as www.sellstudentstuff.com, sQuid will give you an automatic
www.studentbooks.com and www.amazon.co.uk also 5% discount at the till.
offer new and used text books at reduced prices.
2017–2018 STANDARD ACADEMIC YEAR HOW TO PAY YOUR FEES
AUTUMN SEMESTER 25 September 2017 to 15 December 2017 Check your account or pay online
Once you have registered, you will be able to
Christmas break log on to the e:vision portal, select the finance
16 December 2017 to 14 January 2018 page and then view your university account,
University Buildings closed which includes details of amounts outstanding.
from 22 December 2017 to 1 January 2018 Through the portal, you can make a payment
online or set up a Direct Debit at www.evision.
uea.ac.uk
SPRING SEMESTER 15 January 2018 to 16 March 2018
For further information about paying your fees,
Easter break email debtors@uea.ac.uk
17 March 2018 to 15 April 2018
For payment options visit portal.uea.ac.uk/
University Buildings closed
finance/student-finance/payment-option
from Thursday 29 March to 3 April 2018
What to do if you can’t pay on time
SPRING SEMESTER CONTINUES 16 April 2018 to 18 May 2018
You have 28 days to pay your invoice. For
IMPORTANT DATES AND NUMBERS
reasons beyond your control, you may be
ASSESSMENT PERIOD 21 May 2018 to 15 June 2018
unable to pay the invoice or keep up with
your instalment plan. You should go to the
GRADUATION 16 July 2018 to 20 July 2018 Finance Office in The Registry to explain your
difficulties and ask for an extension of the time
BANK HOLIDAYS (UNIVERSITY CLOSED) Monday 7 May 2018 to pay. Administration fee and late payment
Monday 28 May 2018 fees apply. If you have more general concerns
Monday 27 August 2018 about managing your finances, our Finance
Advisers at the Student Support Service will be
happy to advise you fac@uea.ac.uk.
17
CASHIERS’ OFFICE
Location: Registry Building
Telephone: 01603 592687
(enquiries and payments
9am – 5pm weekdays).
STAYING SAFE
WHERE TO GET HELP Keeping your belongings safe: • Do not keep large amounts of money in
your room or on you
SECURITY LODGE 01603 592352 • Keep your passport and visa safe, especially
• Register expensive electrical items with
when travelling
the Police and Immobilise
EMERGENCY ON CAMPUS 01603 592222 (ext 2222) • Keep a copy of your passport, visa, credit
• Never leave your belongings
card details
unattended in public areas (including the
• Close and lock doors and windows before Library)
EMERGENCY POLICE, FIRE OR AMBULANCE 999
leaving your house or room
• If you buy a bicycle while in the UK, lock
• Keep money and other valuables out of it with a good quality ‘D’ lock.
POLICE (NON-EMERGENCY) 101
sight of others
NHS (NON-EMERGENCY AND OUT OF HOURS) 111
ACCOMMODATION OFFICE 01603 592092
IT SERVICE DESK 01603 592345
IMPORTANT DATES AND NUMBERS
STUDENT SUPPORT SERVICE 01603 592761
STUDENT UNION ADVICE SERVICE 01603 593463
FINANCE OFFICE 01603 592686
UEA MEDICAL CENTRE 01603 251600
19International Student Advisory Team Student Support Service University of East Anglia Norwich Research Park Norwich NR4 7TJ 01603 592761 isat@uea.ac.uk portal.uea.ac.uk/student-support-service Disclaimer We have taken great care in compiling the information contained in this guide, which is accurate at the time of going to press. However, information, requirements, regulation, times, prices or places contained in this guide may be subject to change without notice. Any changes will be incorporated in subsequent editions.
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