2017 – 2018

CHECKLIST                                                 WELCOME TO UEA
  Contact friends/family to let                           UEA is a great place to study and we                                                                3
  them know you have                                      are confident that you will love your
  arrived safely                                                                                               It is strongly recommended
                                                          time here. We also know that you will                that you attend the information
  Move in/sign                                            have lots of questions when you arrive               and welcome talks. See the
  accommodation licence                                   and will want to settle into life in the             Orientation and Welcome
  Collect your BRP (if applicable)                        UK as quickly as possible. In this guide             programme for times and dates.

  Register with your School of                            you will find the answers to lots of the
  Study:                                                  questions you might have as well as
  – collect your Student Card                             useful information to help you in your
  – scan your passport/visa                               first few days.
  –	arrange Police Registration
     (if applicable).
  Find out where your local shops
  are to purchase your essentials
  (food, bedding, and kitchenware)                        INTERNATIONAL ORIENTATION
  pages 12 – 13
                                                          AND WELCOME WEEK
  Visit the ‘Pots and Pans’ sale to
  pick up any kitchen equipment                           The International Orientation and Welcome
  you need page 13                                        programme features an exciting mix of
                                                          activities, talks and events to help you settle in   The International Orientation
  Attend the information talks                            to life in the UK and prepare you for your first     and Welcome week is a great
  during Orientation                                      few weeks at UEA.                                    opportunity to find out more
  Take part in ‘Orientation and                                                                                about life at UEA and to
                                                          To find the full programme of events and more        meet other international and
  Welcome Week’ social activities
                                                          information to help you for a successful start       returning students…
  Take a campus tour                                      download our UEA International Orientation
                                                          App on your smartphone or tablet (available
  Register with the doctor* page 7
                                                          from your app store on your device).
  Open a UK bank account* page 4
                                                          The App can be also used online on your
  Set up mobile phone (if needed)                         computer, as well as the programme of
  – free sim cards are available page 5                   events, both from the UEA portal under new
  Find out about Support                                  international students.
  for International Students,
                                                          The passphrase to access the App is “ISAT17”.
  UEAFriends and English language
  pages 8 – 9

  Attend your school
  induction programme
                                                                                The App is funded by
                                                                                the UEA Alumni Fund.
  *If you are studying at UEA for less than six months,
   you may not be able to complete these tasks.
OPENING A UK BANK ACCOUNT                                                                       TV LICENCE AND COUNCIL TAX
Opening a UK bank account is a great way to          Barclays has a bank on campus and          If you watch or record live TV, or you watch any
manage your money more effectively and will          offers two types of accounts for           programme on the BBC ‘iPlayer’ in the UK you will
allow you to avoid the fees that many banks          international students. Staff will be      need a valid TV licence whether you are watching
charge their customers for using your account in     happy to discuss any options available     on a TV, computer, laptop, tablet or mobile phone.
a foreign country. Most banks in the UK offer free   to you. Search ‘Life in the UK‘ on our     It’s the law.
banking, which means that you are not required Further information is   To find out more visit:
to pay a monthly fee for card payments, cash         available under ‘Money and Banking’.
withdrawals and transfers. Mobile banking is very    You can find Barclays bank on The Street   Students studying at UEA are not required to
popular and allows you to manage your money          in the middle of campus.                   pay Council Tax. However, if you live in private
easily via your smart phone.                                                                    accommodation you will be required to provide a
                                                     Major UK Banks                             certificate or letter from the University to prove
There are a variety of banks and accounts that                                                  your exemption.
you can access and we recommend you do
                                                                     To find out more search “Council Tax”
some research at
                                                     HSBC 		                                    on the UEA Portal.
to find the one that is best for you.
                                                              MOBILE PHONES
                                                     Post Office 		                             Free Lebara sim cards are available during the
                                                          International Orientation and Welcome week.
                                                     RBS		                                      These sim cards can be topped up with credit as      You can connect to the
                                                      and when you need to.                                University wi-fi (EDUROAM)
                                                     current-accounts.html                                                                           on campus, The Cloud wi-fi is
                                                                                                If you prefer to set up a contract, there are a      also available, to contact family
                                                                                                number of networks to choose from, most of           and friends through Skype,
                                                                                                which have shops in the city centre. The main        WhatsApp and Viber.
                                                     The Co-operative Bank                      providers are Vodafone, EE, O2 and Three.

                                                     Other Financial Services
                                                     Aspire Account
LOOKING AFTER YOUR VISA                                                                      WORKING OR VOLUNTEERING
Your visa for the UK will have some            – Changes to your circumstances can affect    Working or volunteering during your studies can
conditions attached. To ensure you do          your visa, such as changing, taking a break   be a great way to gain experience, boost your
not have any difficulties with your visa       or withdrawing from your course, not          skills and make friends.                                UEA regulations or type of visa
or immigration while in the UK, please         attending your course, or completing your                                                             may restrict the number of
remember the following points:                 course early                                  The Careers Service offer a number of paid and          hours you can work so check
                                                                                             voluntary opportunities.                                this before applying.
– Keep your passport and BRP card safe. If     – Update any changes of your contact          To find out more visit Careers Central on The Street
you have any questions or concerns about       details with UEA on your e:Vision account     in the centre of campus or search “Careers” on the
your visa and immigration, please see an       and with the UK Visas and Immigration         UEA homepage.
International Student Adviser in the Student   department
Support Service or email
                                               More information is available at     The Student Support Service – ISAT also offers paid and voluntary opportunities through the
– Attend regularly your lectures and           uk/change-circumstances-visabrp/youre-in-     Student Support Representatives Scheme, search for ‘Student Support Reps’ on our
seminars (absence must be authorised see       the-uk-and-have-a-brp               
page 11)
                                               – If required, register with the Police and
– Your visa will have working restrictions     keep your Police Registration Certificate
that you must follow                           up-to-date
– Attend all compulsory visa checking          – If you need to apply for another visa for
sessions arranged by the University. These     the UK or another country make sure you       Register with the doctor at the University
happen three times each year and it is a       apply early                                   Medical Service (UMS) to ensure you can access
government requirement to ensure all                                                         treatment if needed. They can be found on               An introduction to the National
students on a Tier 4 Visa are continuing to    – If you have a Short-term Study Visa you     campus next to the INTO building.                       Health Service (NHS) and how
attend their university course                 cannot apply for another UK visa from                                                                 you can access treatment will take
                                               within the UK.                                To find out more about how the healthcare               place during the International
                                                                                             system works in the UK, search for ‘Healthcare in       Orientation information talks.
                                                                                             the UK‘ on our
                                               Important information about your Tier
                                               4 visa and the conditions attached can
                                               be found on our
                                               Support Service/International Students/Visa
                                               Support/Tier 4 Visas.
FAITH AND SPIRITUALITY                                                                            ADJUSTING TO YOUR
UEA’s Multifaith Centre is a spiritual meeting          Community or Faith Groups:
                                                                                                  NEW LIFE
place and community centre on campus.                   Baptist/United Reformed/Free Church       UEAFriends What is the best way to get to
                                                        Buddhist Community                        know a new place and its rules? By meeting
Other prayer spaces are located in the Main

                                                                                                                                                                                                      SETTLING IN
                                                        Church of England (Anglican)              students who were here before you. This is what
Hall at Blackdale and lower floor of the lecture        Coptic Christian                          UEAFriends is all about: having current students
theatre block.                                          Eastern Orthodox Christian                here to welcome you to UEA and help you settle
Further details are available online:                   Hindu                                     into life in the UK. An opportunity for you to                             Islamic Community                         meet other students and find out more about

                                                        Jewish Community                          what’s happening on campus and beyond.
                                                        Quakers (Society of Friends)
                                                                                                  Complete a request form for a UEAFriend online
                                                        Roman Catholic
                                                                                                  search for ‘UEAFriends’ on our

INTERNATIONAL STUDENT SUPPORT                                                                     LANGUAGE SUPPORT
The International Students Advisory                ISAT will support you with specific and        Conversation Club is a great way of               English Language Support Programme (ELSP)
Team (ISAT) is dedicated to supporting             general advice, helping you to settle          practising your English at UEA. This              is designed to help develop the language skills
and enhancing the experiences of all               and adjust to life at UEA, giving you visa     friendly and welcoming Club is run by             for academic studies of non-native speakers.
International students and EU students at          and immigration advice and offering you        students for students with weekly themed          Places are limited on this popular programme
UEA throughout the academic year and are           opportunities to develop your connections      sessions to give you the chance to share          so make sure you apply early.
here to help you make the most of your time        with other students through different          cultures and practise English with others.        Further details are available online on our
in the UK.                                         programmes (UEAFriends, Conversation
                                                                                                  Join us every Tuesday evening from 7 – 9pm Support Service/
                                                   Club, Global Voices and Social).
                                                                                                  in the Multifaith Centre, to find out more look   Learning Enhancement/English Language
A new Student Success Programme will help          Find out more about the support available by   up for ‘Conversation Club’ on our portal.uea.     Support Programme
you develop your skills to succeed while at        searching ‘ISAT’ on the UEA portal.  
university on our Portal/Student Support
Service/International Students/Student                                                            Language Support Buddies are available
Success Programme                                                                                 to meet with you on a one-to-one basis
                                                                                                  for up to 6 weeks to help you practise
                                                                                                  non-academic English. Our Buddies will
                                                                                                  work with you to identify any areas that
                                                                                                  you would like to practise or to just listen
SOCIAL PROGRAMME                                                                                  and chat. It’s a great way to pick up tips and
                                                                                                  learn from a fluent English speaker.
Studying in the UK is exciting and to help         Whether you would like to visit the
                                                                                                  Request a Language Support Buddy on our
you make the most of your free time we             world famous Harry Potter Studios,
                                                                                         Support Service/
have organised a diverse Social Programme          take a trip to Cambridge or London,
                                                                                                  International Students/English Language
that will help you find out about British          there is something for you.
                                                                                                  Support/Language Support Buddies
culture and visit some of the best local and       Find out about our full list on our
national attractions.                     Support Service/
                                                   International Students/Social Programme
SUPPORT SERVICES AVAILABLE FOR YOU                                                          UNIVERSITY’S IMPORTANT RULES
STUDENT SUPPORT CENTRE                         PERSONAL ADVISERS                            PLAGIARISM                                    ATTENDANCE AND ABSENCES
The Service provides you with support,         You will be assigned a Personal Adviser      When writing any assignment, you will         Attendance is compulsory for timetabled
guidance and advice covering a wide            in your School to support you in your        need to reference anyone else’s work          events that are part of your course. If you
range of services including, international,    academic and personal development and        you are using in your paper. When you         know you are going to be absent, you must
immigration, financial and personal            prepare you for graduate employment          do not reference someone’s work you           inform the University (LTS – Hub) as soon as
advice, wellbeing, mental health, disability   or further study by offering academic,       are plagiarising. This can have serious       possible using the online absence reporting
support, and non-subject specific              professional and personal advice, guidance   consequences far beyond failing that          system available through e:Vision. You can
academic and dyslexia tuition.                 and support.                                 assignment. You can find out more on          seek permission for an absence in advance      referencing and plagiarism online.            using the online reporting system.
                                               staff/advising                          For absences over two weeks, contact

YOUR ACADEMIC HUBS                                                                          learning-enhancement/study-resources/         your Hub. More can be found online.

UEA’s Learning and Teaching Services           NIGHTLINE                                    plagiarism                          
(LTS) operate from 3 Hubs on campus.           Nightline is a confidential and impartial                                                  students/the-basics/absence.                         11
Your school will have a specific Hub that      listening and information service run for                                                  If you have a Tier 4 visa, it is important
provides the core administration for your      students by students – they are here		                                                     to attend your classes. Failure to attend
course. Your Hub can help with module          for you!                                                                                   regularly can affect your visa’s validity.
enrolment, submitting course work,             Open 8pm to 8am. Call 01603 597158,
sitting exams, and providing you with          text 07794924366, or chat online at
forms you may need while at UEA.     
Your Hub can also support you with any                                                      ADAPTING TO UEA
extenuating circumstances you may have,        STUDENTS’ UNION ADVICE CENTRE
recording your absences, and submitting                                                     NICKNAMES OF PLACES ON CAMPUS                 LCR – this is part of the Students’ Union
                                               advice|su provides an independent, free
any request for absence, concessions or                                                     The Street – the area where the               building which hosts live concerts, club
                                               and confidential service open to all UEA
breaks in your studies.                                                                     shops, Barclays bank, laundrette and          nights, and other events throughout
                                               students. Advice includes university
                                                                                            CareersCentral are located.                   the year.         procedures, employment, money, housing,
                                               and health and wellbeing.                    The Square – the area with the steps going    The Broad – the lake on campus is actually
                                                 around outside of the Union Bar, Campus       a manmade body of water called a broad,
                                                                                            Kitchen and the Multifaith Centre.            which is common in this part of the UK.

                                                                                            The Lecture Theatre – there are a number
                                                                                            of different lecture theatres across
                                                                                                                                             We use a lot of acronyms at
                                                                                            campus, but the Lecture Theatre Building
                                                                                                                                             UEA for buildings, schools and
                                                                                            or Block is opposite the Library with LT1,
                                                                                                                                             departments (for example we are
                                                                                            LT2, LT3 and LT4.
                                                                                                                                             STS – ISAT), search for ‘acronyms’
                                                                                            The “Main” Bus Stop – this is the stop near      on our
                                                                                            Congregation Hall and the main car park.
                                                                                            It is the main stop to get the bus to leave
                                                                                            campus (Routes 25 and 26).
                                                                                            The Union, SU, Unio, the Hive or Union
                                                                                            House – these are all names used for the
                                                                                            building where the Students’ Union is
                                                                                            located in.
GETTING IN TO AND AROUND NORWICH                                                        WHERE TO SHOP
Norwich is easy to get around using public                                              RIVERSIDE SHOPPING SHUTTLE
transport, walking or cycling. With regular                                             To help you pick up everything you need when
services from campus into the city centre and        Buy a bus pass – save money on     you arrive we recommend the Riverside Retail       The Riverside Shopping Shuttle
an annual bus pass available at a discounted rate,   bus tickets with an annual year,   Park with different type of shops where you can    bus service runs on Thursday 21
there is every reason to explore.                    three or ten month bus pass.       buy food, homewares, bedding, cooking utensils,    September from 1 – 5pm and
To find out more search ‘bus’ in the UEA portal.     Find out more at www.uea.          cutlery and much more. You can take bus number     departs from the LT1 Student
                                                       26 from campus.                                    Orientation Desk. Return ticket
The most frequent buses into the city are the                                                                                              £3 online at
number 25 and number 26 First Bus services                                              SHOPS ON CAMPUS
which leave every 10 minutes from the main bus                                          Shop SU

                                                                                                                                                                              NORWICH AND SHOPPING
stop on campus.
                                                                                        Grocery, Bakery, Post Office,
Norwich is under two hours away from London’s                                           Stationery, Newspapers.
                                                                                                                                           Buy your groceries online and
Liverpool Street Station by train, with two rail                                        Monday – Friday 7.30am – 7pm                       get them delivered. Most of the
services an hour departing from the city station.                                       Saturdays 9am – 6pm                                large supermarkets will deliver
There are also direct rail links to Manchester,                                         Sundays 10am – 6pm                                 your shopping to you for a small
Liverpool and Nottingham as well as numerous                                                                                               fee. You can buy your food
connecting services from Peterborough.                                                  Waterstones Bookshop
                                                                                                                                           online and then arrange a time
                                                                                        Monday – Friday 10am – 5.30pm                      for them to deliver it to you.
You can reach UEA from Norwich station by taxi,
which takes approximately 15 minutes. There are                                         SHOPS NEARBY
also regular buses direct to UEA from the station                                       UEA is also close to several supermarkets.
forecourt – numbers 25 and 26.                                                          Tesco and Co-op shops are a short walk from
                                                                                        campus at the roundabout between Bluebell
Local taxi services are also available and can be
                                                                                        and Earlham Road. Other shops are further
booked in advance. Expect to pay £8-10 for a
                                                                                        away but offer a wider selection of food,
journey into the city.
                                                                                        clothes and homeware.
                                                                                        For a great way to find out where to shop search
                                                                                        “Supermarkets near me” online for the full list
                                                                                        of options.

                                                                                        Tesco Express (Earlham Road)
                                                                                        Open 24 hrs, small selection, but stocks
                                                                                        most essentials.

                                                                                        Co-op (Earlham Road)
                                                                                        A larger selection of products available,
                                                                                        open until 11pm, except Sunday when it is
                                                                                        open until 4pm. You can take the number
                                                                                        26 bus from campus.
HOUSEHOLD/KITCHEN ITEMS,                                                                 DISCOUNTS
BEDDING AND TOWELS                                                                       NUS Extra
If you need pillows, bed-sheets, pots and pans or                                        Take advantage of student discounts on
even an alarm clock to make sure you get to                                              everything from food and fashion to                  Always ask if there is a student
your lectures on time, you can find great deals          Buying kitchen items from the   entertainment and travel. Cards cost £12 (one        discount available in shops,
at a number of shops in the city including:              Pots and Pans sale on campus    year) £22 (two years) £32 (three years) and can      restaurants, cinemas and on
                                                         will save you money. Wait to    be purchased online at        public transport. It might help
Wilkinsons / Wilko                                       see what other students bring   extra so apply now to start saving money.            you save money.                                            that you can use as well. Not

                                                                                                                                                                                  NORWICH AND SHOPPING
Primark                                                  everyone needs a frying pan!    International Student Identity Card (ISIC)                         However, you may need your      The International Student Identity Card (ISIC)
M&S                                                      own cup, mug, cutlery,          is similar to the NUS Extra card but is recognised
                                                                                                                                              Cashless Catering – sQuid card                               bowl and plate.                 internationally and allows you to access over
                                                                                         42,000 discounts worldwide. When you order           UEA has teamed up with sQuid,
home-and-furniture                                                                                                                            the eMoney payments network
                                                                                         your NUS Extra you will receive an ISIC card free
John Lewis                                                                               for one year (any extra year will cost £12 and can   to provide contactless smart                                                      be purchased online at or at        cards designed to make your life                    15
                                                                                         STA Travel in the city).                             and time at UEA much easier. A
                                                                                                                                              sQuid card gives students a way
                                                                                         Local deals                                          to pay for food, drink and other
                                                                                         Local bars, restaurants, cafés and attractions       items. It can be used across the
BUYING BOOKS                                                                             would like to welcome you to Norwich with the        designated UEA catering outlets,
                                                                                         special offers on Visit Norwich webpages             wherever you see the sQuid
It is best to check in the Library to see if any books                                “Q” sign.
for your course are available. If you do need to                                         offers. Make the most of these by exploring the
purchase a book, Waterstones is one of the largest                                                                                            How do I use the card?
                                                                                         city and take advantage of the discounts on
book retailers in the UK and has a store on campus.                                      offer.                                               Register your card online
They stock a large variety of books and will also                                                                                             Your card has an electronic purse
be able to order any books that they do not have                                                                                              called Cashless Catering Purse
in store. Many book shops also offer a student                                                                                                as well as a Reward Purse.
discount if you present a valid student card.
                                                                                                                                              Every purchase made using
Online retailers such as,                                                                                            sQuid will give you an automatic and also                                                                                                5% discount at the till.
offer new and used text books at reduced prices.
2017–2018 STANDARD ACADEMIC YEAR                                              HOW TO PAY YOUR FEES
AUTUMN SEMESTER                     25 September 2017 to 15 December 2017     Check your account or pay online
                                                                              Once you have registered, you will be able to
                                    Christmas break                           log on to the e:vision portal, select the finance
                                    16 December 2017 to 14 January 2018       page and then view your university account,
                                    University Buildings closed               which includes details of amounts outstanding.
                                    from 22 December 2017 to 1 January 2018   Through the portal, you can make a payment
                                                                              online or set up a Direct Debit at www.evision.
SPRING SEMESTER                     15 January 2018 to 16 March 2018
                                                                              For further information about paying your fees,
                                    Easter break                              email
                                    17 March 2018 to 15 April 2018
                                                                              For payment options visit
                                    University Buildings closed
                                    from Thursday 29 March to 3 April 2018

                                                                              What to do if you can’t pay on time
SPRING SEMESTER CONTINUES           16 April 2018 to 18 May 2018
                                                                              You have 28 days to pay your invoice. For

                                                                                                                                  IMPORTANT DATES AND NUMBERS
                                                                              reasons beyond your control, you may be
ASSESSMENT PERIOD                   21 May 2018 to 15 June 2018
                                                                              unable to pay the invoice or keep up with
                                                                              your instalment plan. You should go to the
GRADUATION                          16 July 2018 to 20 July 2018              Finance Office in The Registry to explain your
                                                                              difficulties and ask for an extension of the time
BANK HOLIDAYS (UNIVERSITY CLOSED)   Monday 7 May 2018 			                     to pay. Administration fee and late payment
                                    Monday 28 May 2018 			                    fees apply. If you have more general concerns
                                    Monday 27 August 2018                     about managing your finances, our Finance
                                                                              Advisers at the Student Support Service will be
                                                                              happy to advise you

                                                                                  CASHIERS’ OFFICE
                                                                                  Location: Registry Building
                                                                                  Telephone: 01603 592687
                                                                                  (enquiries and payments
                                                                                  9am – 5pm weekdays).
WHERE TO GET HELP                                                   Keeping your belongings safe:                    • Do not keep large amounts of money in
                                                                                                                     your room or on you
SECURITY LODGE			                         01603 592352              • Keep your passport and visa safe, especially
                                                                                                                     • Register expensive electrical items with
                                                                    when travelling
                                                                                                                     the Police and Immobilise
EMERGENCY ON CAMPUS			                    01603 592222 (ext 2222)   • Keep a copy of your passport, visa, credit
                                                                                                                     • Never leave your belongings
                                                                    card details
                                                                                                                     unattended in public areas (including the
                                                                    • Close and lock doors and windows before        Library)
                                                                    leaving your house or room
                                                                                                                     • If you buy a bicycle while in the UK, lock
                                                                    • Keep money and other valuables out of          it with a good quality ‘D’ lock.
POLICE (NON-EMERGENCY)			                 101
                                                                    sight of others


ACCOMMODATION OFFICE 			                  01603 592092

IT SERVICE DESK			                        01603 592345

                                                                                                                                                                    IMPORTANT DATES AND NUMBERS
STUDENT SUPPORT SERVICE 			               01603 592761

STUDENT UNION ADVICE SERVICE 			          01603 593463

FINANCE OFFICE 			                        01603 592686

UEA MEDICAL CENTRE 			                    01603 251600

International Student Advisory Team
Student Support Service
University of East Anglia
Norwich Research Park
Norwich NR4 7TJ

01603 592761


We have taken great care in compiling the information contained in this guide, which is accurate at the time of
going to press. However, information, requirements, regulation, times, prices or places contained in this guide
may be subject to change without notice. Any changes will be incorporated in subsequent editions.
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