Leadership & Communication - Steven Browne Regional Risk & Incident Director Asia Pacific Engineering Operational Solutions JLL - WORK 2022
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Leadership & Communication Steven Browne Regional Risk & Incident Director Asia Pacific Engineering Operational Solutions JLL
How can practitioners change their vocabulary to engage and drive change? © 2018 Jones Lang LaSalle IP, Inc. All rights reserved. 2
• What does good safety leadership look like?
3
• Leadership
A process in which a leader and
Leadership is a followers interact in a way that
Relationship! enables the leader to influence the
actions of the followers in a
non-coercive way, towards the
achievement of certain aims and
objectives.
D.Rollinson (2005)
4
• Differences Between a Leader & a Manager
Leader Manager
Creates and communicates a vision Develops a plan and allocates
for the future. resources.
Encourages others to commit to this Sets objectives and organises a
vision. schedule.
Motivates and inspires workers to Monitors situations.
overcome barriers.
Encourages innovation.
Helps the organisation to develop by Focuses on order and efficiency,
adapting to changing circumstances. ensures standards are met.
5
• The Shadow Leaders Cast
The way you lead your team on health and safety can determine
how safe your site is to work on and the number of accidents,
incidents and ill-health cases that happen – because:
• your attitudes and beliefs about health and safety drive
your behaviour;
• your behaviour on site sends a powerful message to your
employees about how seriously they should take health
and safety; and
• the real causes of accidents on site can often be traced
back to a manager’s or management decision(s).
6• What Does Good Look Like?
“Leaders create and change Good H&S Leaders Will:
culture, whilst managers and ✓ Worry about complacency;
administrators live within
✓ Be Alert to Warning Signs of Danger and take action;
them. “- Edward Schein
✓ Argue against standard view i.e. play devils advocate;
✓ Assume dangerous until proven safe;
✓ Ensure regular, effective communication with frontline staff &
contractors & empower them;
✓ Ensure doing your job safely is seen as a positive;
✓ See auditing as a positive;
✓ Finally, always ask yourself, “Would I let a loved one do this?”
7• Communication & Changing the Language
Poor communication can &
does cause accidents.
https://www.youtube.com/watch?v=bV9_P7zkaDo
8• Poor Communication & Language
My silence, denial or • No, don’t do it that way!
avoidance gives • If you do that again you’ll be off this job!
approval to the situation. • You have to do it like this.
• If it wasn’t your fault who’s was it.
• I don’t care what he said, you do it how I say.
“Don’t raise your voice • Look, I know it’s boring but we have to talk about
improve your argument.” safety.
- Archbishop Desmond Tutu
9• What is good? • Could I speak to you please?
• Has JLL trained you to do this task?
“Good communication is as
stimulating as black coffee, • We want to get this right to ensure your teams safety, so
if you can let us know what the dangers are when you’re
and just as hard to sleep doing this job, we can solve the problem together?
after.”
- Anne Morrow Lindburgh • I was watching you work and noticed you
• It’s positive aren’t wearing any safety googles,
• Inclusive (us, we, together) can you let me know why you’re not
• It’s a dialogue wearing them?
• Listen aggressively
• Is right for target audience • Is there more we can do to help ensure
• Appeals to emotions your safety?
Explains: • What lessons have you learned from this incident? Can
• What to do we use your learning to share with others? How can we
• How to do it communicate this great message?
10
• Why it is done this wayYou can also read
