LEAVING LOCKDOWN ON PUBLIC TRANSPORT A SAFE, CLEAN AND ORDERLY NETWORK - WEAREWATERLOO
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Leaving Lockdown on public transport A safe, clean and orderly network 1
LONDON’S RECOVERY
Step 1a: 8 March key changes Expected demand impact Vs Feb
The roadmap for More trips than Feb - school bus services and
easing pandemic Schools and colleges open for all students education-based trips
restrictions Step 1b: 29 March key changes Expected demand impact Vs Feb
More trips than Feb – however ‘stay local’
‘Stay at home’ messaging ends messaging may lessen PT use
The Govt have outlined four tests
before proceeding to the next ‘step’ Step 2: No earlier than 12 April key changes Expected demand impact Vs March
in the roadmap: Non-essential shops, indoor leisure incl. gyms and outdoor attractions open More trips than March – potential impact for
London’s Central Activity Zone (CAZ)
1. The coronavirus vaccine Pubs and restaurants (outdoor hospitality only) open More trips than March - however ‘stay local’
messaging may lessen PT use
programme continues to go to
plan Step 3: No earlier than 17 May key changes Expected demand impact Vs April
2. Vaccines are sufficiently
reducing the number of people Similar to April, although indoor hospitality may
Pubs and restaurants can seat customers indoors slightly impact demand
dying with the virus or needing
hospital treatment Indoor entertainment such as museums, theatres and cinemas can open More trips than April – potential impact for London’s
3. Infection rates do not risk a Central Activity Zone (CAZ)
surge in hospital admissions Indoor events allowed (up to 1000 spectators or 50% of capacity, whichever is lowest) More trips than April – volume of customers
4. New coronavirus variants do not Outdoor events allowed (up to 4k spectators or 50% of capacity, whichever is lowest) travelling could impact social distancing
fundamentally change the risk
of lifting restrictions Step 4: No earlier than 21 June key changes Expected demand impact Vs May
‘Work from home’ messaging may change depending on Govt pilot success with More trips than May – however unlikely to cause
enhanced testing (to allow large groups to gather without social distancing) immediate spike in demand as office return will be
gradual
2
LONDON’S RECOVERY
Customer We are seeing confidence rising and
sentiment
customers are coming back to the network
We continue to speak and
respond to our customers and • Over two-thirds of usual passengers have travelled last year and 63%
partners to understand how they of Londoners have travelled on public transport in the last 7 days
feel about travel and the
transport network. • Bus ridership was 65% of normal demand on Monday 7 June.
• Tube ridership was 40% of normal demand on Monday 7 June.
• 2.21m unique taps were recorded on our network on Monday 7 June.
• The Association of Leading Visitor Attractions recently found that over
80% of people would use public transport to visit attractions vs c.60%
in spring last year.
3
LONDON’S RECOVERY
Maintaining service
levels We continue to run a near full service
to enable people to travel with
We are running close to a full
service. confidence
Running a regular service is vital
to supporting recovery.
We brought back the Waterloo &
City line on 7 June.
We will re-establish Night Tube
and are exploring the feasibility
of reintroducing some services
on one or two lines more quickly.
4
LONDON’S RECOVERY
Current demand: Take advantage of quieter times across
the opportunity to
stagger journeys
the network
By running a close to full service,
social distancing is made
possible.
As more people return to work,
we are asking that they consider
travelling at quiet times where
there is spare capacity, and walk
and cycle all or part of their
journey.
Quieter times are 08:15 to 16:00
and after 17:30 on weekdays, and
before noon and after 18:00 on
weekends.
5
LONDON’S EXPERIENCE SO FAR
Active Travel We are ensuring that Londoners can walk and cycle
safely and more frequently
We have worked with London
boroughs to deliver 22,500 sqm
of extra pavement space
More than 100km of new or
upgraded cycle routes have been
delivered or are under
construction
Santander Cycle Hire scheme
grew by 330,000 new members,
and 10m hires were made in
2020
6
LONDON’S RECOVERY
Enhanced cleaning
Regime The network is cleaner than ever
Last year we rolled out an
enhanced cleaning regime.
We use hospital-grade cleaning
substances and Guardicide anti-
viral disinfectant.
Every night bus touchpoints are
wiped down with Guardicide and
14,000 shelters are wiped down
twice a week.
200 UV light sanitising devices
are fitted across 110 escalators.
More than 1,000 hand sanitising
points are available across the
network, with most supplied by
Dettol.
7
LONDON’S RECOVERY
Ventilation
Air continuously flows through our buses,
trains, trams and stations
Bus windows are being fitted
with devices to ensure they stay
open to allow fresh air in.
Stickers are already on windows
encouraging customers to keep
windows open.
Regular ventilation means the air
inside each Tube and rail carriage
changes every 2-3 minutes on
average due to existing
ventilation systems and
frequently reopening carriage
doors.
8
LONDON’S RECOVERY
Imperial College
research Imperial College London sampling
continues to find zero traces of
We commissioned Imperial
College London to assess the
coronavirus on the network
effectiveness of the enhanced
cleaning regime.
Researchers swab touch points
across stations, trains and buses
as well as taking air samples at
300 litres per minute.
Sampling started in September
2020 and continues on a monthly
basis.
9
LONDON’S RECOVERY
Face Coverings
Face coverings will continue to be
promoted and enforced by our officers
Last summer the Government
made face coverings mandatory
on public transport and we have
continued to enforce this
requirement across the network
and people are following the
rules.
Over 180,000 people have been
stopped from accessing our
services until they put on a face
covering.
TfL officers have issued over
2,000 fixed penalty measures as
a necessary last resort.
10LONDON’S RECOVERY
Flexible ticketing
Our fares and ticketing system works
flexibly
Our pay as you go fares are
automatically capped, so you
don’t need to buy a travel card in
advance.
Our weekly cap is set to the
same price as a 7 day travel card
and our daily cap means your
total day’s payment will never go
above the cap for zones you
travel in.
Travel into Zone 1 in the PM peak
is charged at an off-peak rate.
Create an online account or use
the Oyster app to quickly and
easily calculate your expenses.
11LONDON’S RECOVERY
TfL Go app TfL Go provides the status of services,
and information on quieter times to travel
Through our TfL Go app you can:
Use our live map to see your route -
or search any place or address across
London
Get live train times for every station
and the quieter times to travel
Get live updates on all our services
Check walking and cycling routes for
all or part of your journey
Use step-free mode for planning
accessible journeys - in the future
we'll have information on toilet
availability, platform access and live
lift status
12LONDON’S RECOVERY
Promoting the public Our customer campaign evolves to
transport network 1
We are rolling out an extensive,
promote public transport at each phase of
multi-channel, marketing campaign
as restrictions lift. The first wave
will reach c.8m Londoners. Each
restrictions lifting
week we email updates to 4.5m
registered customers.
Messages on safety, cleanliness
and orderliness run continuously.
April to May – We are ready when
you are + support for phased
reopening of non-essential retail
etc, and test events.
21 June – Rediscover the good
things you’ve missed.
13LONDON’S RECOVERY
Promoting the public We’re supporting and promoting
transport network 2
We are supporting the Mayor and
campaigns to reinvigorate central London
London & Partners Let’s do London
campaign to promote London,
whilst encouraging Londoners to
think about how they travel.
14LONDON’S RECOVERY
Promoting the public We will keeping working with businesses
transport network 3
to support employer / employee
We are supporting businesses with
communications and planning
employer specific collateral and
working, with and listening to with
industry representative groups.
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