Library Strategy Implementation Plan 2021- 2022 - Epsom and St Helier ...
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Library Strategy
Implementation Plan
2021- 2022Introduction and Background: Why is there still a need for both a physical and
electronic library service?
At the time of writing this strategy implementation Health Education England recently
published “Knowledge for Healthcare Mobilising evidence; sharing knowledge; improving
outcomes”.
The document shows how NHS Library Services should streamline service, have a core
offer, harness emerging technologies, reduce duplication of efforts, be involved and lead on
organisational knowledge management and provide a service which mirrors and is
responsive to the needs of the developing NHS workforce. The full development framework
is available from the Health Education England site.
The library services at Epsom and St Helier University Hospitals NHS Trust will actively
continue supporting this agenda by providing the following services for:
• Clinical decision making by health care professionals, patients and carers
enabling the highest possible standards of patient care and safety
• Commissioning decisions, service development and health policy
• Lifelong learning and continuous professional development
• Education, training and study
• Research and innovation
• Information and clinical governance
• Health promotion and public health
• Training the workforce to acquire and develop information literacy and
knowledge management skills
• Understanding and using information/knowledge and learning resources, both
printed and electronic, in the workplace or elsewhere
The implementation plan is based on the previous Library Strategy. The new strategy is still
in the process of being written and ratified. The implementation plan has been updated with
the current contextual external strategies.
1Development prioritised areas for 2021 – 2022
In addition to the joint strategic areas, the following areas have been identified as
key priority areas for the Epsom and St Helier Library and Information Services.
Evidence for these come from the current coronavirus pandemic, annual library
report, customer surveys and the changing NHS landscape. The implementation
plan addresses all the proposed areas identified in the draft Epsom and St Helier
University Hospitals NHS Trust draft Strategy:
1. Further Developing and improving the library website to make it an effective
marketing and communication tool
2. Continuing to develop Information, resources and services to support specific
library user groups e.g. trainee doctors, students, managers, nurses, allied health
professionals, etc
3. Maintaining and improving the physical library facilities
4. Using new technologies to provide services to distributed users
Local context
The Hirson Library and its branch library the Sally Howell Library in Epsom have
been providing library services to the local health economy since 1992.
The libraries have over 4000 active members which include consultants, public
health staff, GPs, porters, cleaners, medical consultants, nurses, students, trainee
doctors, allied health professionals and other hospital based personnel.
The library is staffed by 4.4 wte qualified Library professionals and 2.43 Senior
Library Assistants which equates to nine library personnel.
The current priorities for the Trust are as follows:
1. Our mission is “Outstanding care, every day”.
2. People, Culture and Values
a. We will create a culture where above all, we value Respect.
b. We will support our people to deliver outstanding care, every day
c. We will address inequalities that are our responsibility as an
employer, and play our part in addressing the health inequalities that
exist in the communities we serve.
d. We are always striving for continuous improvement and are adopting
a more systematic approach to quality improvement to support the
delivery of outstanding and safe care.
Major Commitments
3. We will do all we can to support people to access appropriate care in an
appropriate setting (including their own home) by maximizing our integration
2through community services and with primary care, and developing the
district hospital model at the Epsom and St Helier sites for patients not
needing the most acute care but not yet able to return home
4. When people need the most acute care, we plan to continue the current
major acute services (i.e., emergency departments, acute medical units,
critical care, obstetrics and inpatient paediatrics) at both Epsom and St
Helier sites until the specialist emergency care hospital is open.
5. We will implement our commissioners’ decision for consolidating major
acute services in a single specialist emergency care hospital at Sutton
Hospital so that our services can be clinically and financially sustainable.
6. Deepen our acute collaboration in South West London, particularly with St
George’s University Hospitals NHS Foundation Trust.
7. Catalysts
a. We will work with our local systems in south west London and Surrey
Heartlands to deliver outstanding care, every day
b. Over the next four years, our Trust will have a worsening structural
deficit, until Improving Healthcare Together is implemented. We will
manage this through effective financial management and efficiency
programmes.
c. We will align our capital programme to our priorities for care –
including implementing our commissioners’ decision for the new
specialist emergency care hospital.
d. We will ensure we become a digitally mature organisation and realise
the benefits of new technologies as we move forward – including
implementing a new electronic patient record system.
e. We will continue with the good progress made in reducing our carbon
emissions and will align our environmental sustainability objectives
with the NHS Long Term Plan as well as aiming towards the longer
term Net Zero carbon target of 2050.
f. We will ensure that we develop as an organisation that promotes a
culture of supporting staff and patients through education, research
and innovation.
The Hirson Library and the Sally Howell Library will contribute to these priorities.
3The implementation plan table
The implementation plan as mentioned above addresses all the key target areas that
have been provisionally identified in the draft Epsom and St Helier Library and
Information Services draft strategy. Staff involvement is indicated as well as the
projected completion date.
Key for the implementation plan table
Staff Abbreviation
Senior Library Assistants SLA
Technology Enhanced Learning Lead TELLDHLS
and Deputy Head of Library Services
Epsom and St Helier Library and ESTH LIS
Information Services
Multiprofessional Education and Library MPELSM
Services Manager
Assistant Librarian AL
Library Learning Technologist LLT
Clinical Librarian CL
Business Intelligence Apprentices BIAs
4Objective Library Targets Key actions Performance Staff Completion
Priority Area Indicators Involvement Date
Recruitment of a fixed term • Advertise the MPELSM Recruitment
Assistant Librarian (Band 5) - post TELLDHLS completed by
Policies and QI post to • Interviews set the end of
catalogue the Trust policies, up December
guidelines and Standard • Staff in post 2021
Operating Procedures (SOPs) to
aid retrieval
Information,
Provide and resources and
Utilisation of knowledge Active utilisation MPELSM Ongoing
promote a services to
mobilisation tools including and evidence of TELLDHLS
wide range of support Have a range of
Communities of Practice, After using the
information specific library resources and Action Reviews and approach knowledge
resources user groups services the board about the Knowledge mobilisation tools
and products e.g. trainee available
Mobilisation Self-Assessment
for the health doctors, information Toolkit
care students,
Continued development of the Increase in usage CL, MPELSM
community managers,
Evidence Summaries service of the Evidence TELLDHLS Ongoing
nurses, etc
Summaries
service
Continue to collect our More robust MPELSM Ongoing
healthcare success stories and collection of the TELLDHLS
document our impact stories via stories and CL
our Library Management System
5Start to make regular More regular All staff Ongoing
Information,
submissions to the national
resources and
Case Impact repository to
services to
Provide and showcase ESTH LIS stories
support
promote a
specific library
wide range of
user groups
information Provide regular
e.g. trainee
resources updates in a
doctors,
and products range of formats
students,
for the health
managers,
care
nurses, allied
community
health
professionals,
etc
Objective Library Targets Key actions Performance Staff Completion
Priority Area Indicators Involvement Date
Maintain up to date PCs and Ensure that the MPELSM Ongoing
laptops laptops/ PCs in TELLDHLS
Provide and the library are no
promote a more than 4/5
Using new Provide
wide range of years old by
technologies sufficient and
information checking the
to provide appropriate asset register
resources
services to hardware and
and products regularly
distributed software in the
for the health
users physical library
care
community
Promote use of Open Source Software is MPELSM Ongoing
software such as JASP promoted and TELLDHLS
6(statistics), Zotero and Mendeley training is LLT
(Reference Management) and provided
create training
Download or ask IS to download Software is TELLDHLS Ongoing
desktop versions of software available and LLT
e.g. Zotero, Mendeley, Skype, advertised
Webex etc onto the library
desktops
Maintain up to date maintenance Maintenance TELLDHLS Ongoing
agreements for hardware contract logs are LLT
kept up to date
7Objective Library Targets Key actions Performance Staff Completion
Priority Indicators Involvement Date
Areas
Increased use of the CL Ongoing use
Clinical Librarian the impacts
service With support from the
Information, from MPELSM Biennial
resources and Collection of Impact TELLDHLS Service
services to stories for the Clinical
Continued development of the
support Librarian Service
clinical library service
specific library
user groups
e.g. trainee
Provide and
doctors,
promote a Reduce
students,
wide range of organisation
managers,
information based
nurses, allied
resources access Annual maintenance Maintenance contract MPELSM Ongoing
health
and products barriers to agreements in place and is renewed TELLDHLS
professionals,
for the health library use renewed
etc
care
community
and Biennial joint library survey Report written and MPELSM Report
results for 2021 to be analysed actions followed up on TELLDHLS written by
Maintaining e.g. software requests end of 2021
and improving and changed to suit
the physical users’ needs and in
library line with staff capacity
facilities
Impact identified for
case impact stories
and also
8Objective Library Targets Key actions Performance Staff Completion
Priority Area Indicators Involvement Date
Library presence at every Trust Library presence at ESTH LIS Ongoing
Corporate Induction or a five least 90% of the
minute slot if permitted or Trust’s Corporate
explore having a Biteable video Inductions during the
or a PowToon video played. lunch break and/or
Information, Slot was recently lost due to five minute slot
resources and COVID
services to
Provide and
support Library presence at every junior Library presence at ESTH LIS Ongoing
promote a
specific library Reduce doctor induction every/at least 90% of
wide range of
user groups organisation junior doctor induction
information during the lunch break
e.g. trainee - based
resources
doctors, access
and products
students, barriers to Library presence at the Regular library ESTH LIS Ongoing
for the health
managers, library use consultants induction and/or presence at the
care
nurses, allied audit days or explore having a consultants induction
community
health Biteable video or a PowToon and/or audit days
professionals, video played.
etc Based on the Croydon Video created and Led by By Spring
University Hospital Library available in the MPELSM 2021
Service idea create a “Library eLearning platform TELLDHLS
impact” video – users from and Trust website LLT
different clinical and non-clinical
areas
9Objective Library Targets Key actions Performance Staff Completion
Priority Area Indicators Involvement Date
Investigate who the low-uptake • Increase via MPELSM Ongoing
groups are via: OpenAthens TELLDHLS
statistics
• Results of the biennial • Increase in Library
survey registrations by
• Heritage statistics user group
• Comments via the category in
suggestions boxes etc Heritage
Information, • OpenAthens statistics
resources and
• Comparing number of users
services to
Provide and on each group with number
support Encourage
promote a of employees on each group
specific library use of
wide range of using workforce information
user groups library
information data
e.g. trainee services,
resources
doctors, particularly
and products Maintain and develop the library Library training MPELSM Ongoing
students, by low-
for the health training sessions that appear in sessions always TELLDHLS
managers, uptake
care the Trust Training Directory appearing in the Trust
nurses, allied groups
community Training Directory
health
professionals, Have a presence in and Library attending and ESTH LIS Ongoing
etc participate in the Trust induction being present at least
via a Biteable video 90% of the Trust
Corporate Inductions
Stock Development Ensure that the mood ESTH LIS Ongoing
boosting books, Books
Purchase, catalogue and on Prescription titles
advertise alternative books to and Wellcome Prize
attract a wider and more diverse books are purchased
range of users and develop the regularly. The
10electronicl book collection via collections should be
the Kortext deal. advertised via the
Team Talk
11Objective Library Targets Key actions Performance Staff Completion
Priority Area Indicators Involvement Date
Continue the support for staff NVQ books ESTH LIS Ongoing
attending apprenticeship continually updated
courses. across both sites.
Support is continued
and expanded
Information, Promote the Library Services via Increase of usage via ESTH LIS Ongoing
resources and library staff attending in-house word-of-mouth
services to courses and ensuring promotion of library
Provide and
support Encourage acknowledgement to the Library staff
promote a
specific library use of Services in the numerous
wide range of
user groups library events and online courses
information
e.g. trainee services, supported by Library staff
resources
doctors, particularly
and products
students, by low-
for the health Regular Library Events (virtual Library presence at ESTH LIS Ongoing
managers, uptake
care and face to face): key events
nurses, allied groups
community
health
• Pop up libraries
professionals,
etc • Learning at Work Week
• Stand at the Health and
Well-being Day
• Stand at the PGMC
Open Day
• Stand at the annual
Nurse’s Day
12Objective Library Priority Targets Key actions Performance Staff Completion
Areas Indicators Involvement Date
Information, Annual renewal and Service Level MPELSM Ongoing
resources and development of the Service Agreements being TELLDHLS
services to Level Agreements with Public annually renewed LLT
support specific Health Merton and Sutton
library user
groups e.g.
trainee doctors,
students, Bite sized eLearning training Bite sized eLearning MPELSM Ongoing
Provide and modules to be developed and training modules TELLDHLS
managers,
promote a available via the library website available via the LLT
nurses, allied Enhance
wide range of and the Trust eLearning library website
health the services
information platform
professionals, they provide
resources
etc to
and products
distributed
for the health
and users
care
community
Developing and
improving the
library website
to make it an
effective
marketing and
communication
tool
13Objective Library Priority Targets Key actions Performance Staff Completion
Area Indicators Involvement Date
Provide and Continuing using the Twitter Twitter account DHLS, LSM Discussions
promote a account with the rest of created and social and AL (STH) with the
wide range of Education and other Social media being fully Marketing
information media accounts exploited Team in
resources 2016 about
and products Developing and use of Social
for the health improving the Enhance media as per
care library website to the services Trust
community make it an they provide marketing
effective to strategy.
marketing and distributed The number
communication users of followers
tool in Twitter is
530. By 2022
we would like
to hit 999.
Mediated information search Statistical figures on MPELSM Ongoing
Information, service advertised via a number uptake on service TELLDHLS
resources and of means e.g. library website, CL
Quality and
services to Trust Training Directory and
Impact Provide a
support specific more
mediated
library user
information
groups e.g. Annual reports of the mediated Annual reports are MPELSM Ongoing
search
trainee doctors, searches to show a breakdown produced and TELLDHLS
service
students, and percentage of the types of displayed on the CL
managers, search requests e.g. patient library website and
nurses, allied care, research etc advertised
14health Impact statements for how Impact statements MPELSM Ongoing
professionals, etc useful the searches have been. and reports are on TELLDHLS
Follow up of literature searches the website. CL
using a macro and use the SLA (Epsom)
Knowledge for Healthcare Knowledge for
Impact Toolkit Healthcare Impact
Toolkit being used
15Objective Library Priority Targets Key actions Performance Staff Completion
Areas Indicators Involvement Date
Information, Offer a digital • Review of the current Review of current DHLS, LSM Ongoing
resources and literacy/ training offered training sessions and and AL (STH)
services to information/ feedback forms is
support specific skills / literacy made and changes
library user training/ • Benchmark with made based on the
groups e.g. programme, neighbouring hospital review.
trainee doctors, including: libraries
students, Benchmarking taking
managers, • Internet • Introduction of LifeQI training place
nurses, allied searching
health skills • Introduction of CAIPE
professionals, registration training Full Critical Appraisal
etc • Database training sessions
Quality and searching included
Impact and skills Continue to advertise all the All advertising venues MPELSM Ongoing
forms of the training sessions are used and TELLDHLS
• Critical via a number of means including exploited CL
Developing and appraisal the library website, targeted
improving the skills emails and Trust
library website communications
to make it an • IT Skills
effective Pathway
marketing and
Bite sized eLearning training Bite sized eLearning TELLDHLS Ongoing
communication • MS Forms modules to be developed and training modules LLT
tool
available via the library website available via the
• MS Teams library website and
eLearning platform
16Objective Library Priority Targets Key actions Performance Staff Completion
Area Indicators Involvement Date
Improve the training given by Regular attendance to MPELSM Ongoing
investigating ways to engage TTT like courses TELLDHLS
the learner when training e.g. CL
Offer an ensuring that all who provide
information training attended regularly Train
skills / literacy The Trainers (TTT) or Learner
Information, training Engagement courses
resources and programme, Implement a Training Needs Investigate various MPELSM Ongoing
services to including: Analysis (TNA) to ensure that ways of implementing TELLDHLS
support specific
the training offered matches the a TNA e.g. TAP and LLT
library user
• Internet needs of the users implement a regular CL
groups e.g. TNA within ESTH
Quality and searching
trainee doctors, where biennial TNA
Impact skills
students,
reports are written
managers,
• Database Updating training leaflets Training leaflets are MPELSM Ongoing
nurses, allied
searching continuously updated TELLDHLS
health
skills
professionals,
etc Upgrading the authoring tool Articulate is updated MPELSM Annual
• Critical Articulate when appropriate to and new resources TELLDHLS
appraisal ensure that new eLearning purchased as and LLT
skills developments are exploited by when needed to
the library services improve the eLearning
modules that are
delivered
17Objective Library Priority Targets Key actions Performance Indicators Staff Completion
Areas Involvement Date
Active participation in regional Participating in regional ESTH LIS Ongoing
meetings meetings
Developing and
Attendance to relevant Various conferences are ESTH LIS Ongoing
improving the
conferences and meetings such attended and knowledge
library website to as the learning technologies to gained and ideas are
make it an
gain relevant knowledge implemented
effective marketing
Maintain the library as a learning Appropriate marketing of ESTH LIS Ongoing
and
resource that the PCs are both the electronic and
communication
accessible and that the space is physical services and
tool
adequate for all staff both resource. Annual
Demonstrate physically and electronically. survey.
Support and and
engagement Ensure that there are clear Clear instructions
educate the
with emerging instructions for accessing available
healthcare Maintaining and
developments statutory and mandatory training
community improving the
in learning as well as other educational
physical library
resources conductive to
facilities
improving patient care e.g.
sepsis training, vitalPac training,
and
tissue viability, pressure ulcers.
Using new
technologies to Bite sized eLearning training Bite sized eLearning TELLDHLS Ongoing
provide services to modules to be developed and training modules LLT
distributed users available via the library website available via the library
and the Trust eLearning portal. website
Information, Attendance at community facing Delivery of Health MPELSM Ongoing
Demonstrate
resources and meetings like the Surrey Downs Literacy sessions CL
Health that needs of
services to support Integrated Care Partnership
literacy and users and
specific library Collaborative working
patient potential users
user groups e.g. Involvement with the Pulling with community partners
information are surveyed
trainee doctors, Together Programme
frequently
students,
18managers, nurses,
allied health
professionals, etc
19Objective Library Priority Targets Key actions Performance Staff Completion
Areas Indicators Involvement Date
Information, Strategy and annual plans Strategy and annual MPELSM Ongoing
resources and developed in line with the plans are developed in TELLDHLS
services to recently published Knowledge line with pertinent
support specific Library for Healthcare framework. standards
library user develops in
groups e.g. accordance
trainee doctors, with national
students, and
managers, professional
nurses, allied developments
health and standards
Ensure a professionals,
responsive etc
Library and
Knowledge Developing and The Service Enhance library internet pages Library pages are MPELSM
Service improving the capitalises on continually updated TELLDHLS Ongoing
library website innovation in LLT
to make it an information See comments above about See comments above MPELSM Ongoing
effective and Articulate and section about Articulate and TELLDHLS
marketing and communication ‘Demonstrate engagement with section ‘Demonstrate LLT
communication technology emerging developments in engagement with
tool learning’ about attendance to emerging
various pertinent meetings and developments in
and conferences and also promote learning’
the use of mobile devices
Using new
technologies to
20provide
services to
distributed
users
21Objective Library Targets Key actions Performance Staff Completion
Priority Area Indicators Involvement Date
Working Move to Koha by Spring 2022 Move to Koha made MPELSM Spring 2022
Using new with others TELLDHLS
technologies to facilitate LLT
to provide inter-library BIAs
Work in services to document
partnership distributed delivery
users
2223
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