Metro Park Electronic Tenant Portal - Created on January 26, 2021 - Metro Park's Tenant ...
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Metro Park
Electronic Tenant® Portal
Created on January 26, 2021Amenities: On-Site Amenities Metro Park offers retail services and amenities to provide you with convenience during your busy day. Lily Pad Daycare - On site daycare for children from 3 months to 5 years old. For more information please visit their website at www.lilypadatmetropark.com. Sophia’s Deli - 6354 Walker Lane, Alexandria, VA - 703.924.3700 Hours of operation are from 7:00 AM – 4:00 PM, Monday through Friday serving breakfast, lunch, sandwiches, catering & baked goods. Fitness Center - 6363 Walker Lane Concourse Level Please click here to view the Fitness Center Waiver Please click here to view the 2020 Fitness Center Group Exercise Schedule Conference Center - 6363 Walker Lane, Concourse Level, Alexandria, VA- 703.894.4260 The Conference Center has a maximum seated occupancy capacity of 60. The Conference Center can be divided into two rooms to hold approximately 30 people each. In addition, the Center has audiovisual capabilities to aid in meeting presentations. Please contact the on-site Property Management team for more information. Electric Car Charging Station and Car Care Area- located on the first floor of the large garage, in front of 6361 Walker Lane. Festival at Manchester Lakes Shopping Center - Located just across Beulah Street, Manchester Lakes is a convenient shopping center located within walking distance of the Metro Park Campus. It includes a Shoppers Food Warehouse, Manchester Bagel, Baja Fresh, and Lucky's Sports Theatre & Grill, just to name a few. Osteria Marzano - Located at 6361 Walker Lane, it offers a fresh twist on classic Italian cooking with a brick oven pizza, handmade pastas, and a 35-seat bar offering beer, wine, and cocktails seven days a week for lunch and dinner. Website: www.osteriamarzano.com. Metro Market - a centrally located convenience store that offers fresh sandwiches and salads, specialty coffee, smoothies, and snacks. Additionally, Metro Market has made an on-site ATM and valet dry-cleaning services available to tenants at Metro Park. Click here for Amenities Map
Emergency Procedures: Bomb Threat Although many bomb threats are pranks, every bomb threat must be dealt with as if it were real. While on the phone, signal to an available person in your office to call 911 immediately and then call the on-site Property Management Department at 703.894.4260, and relay the information. The receiver of the bomb threat should keep the caller on the phone as long as possible and complete the Bomb Threat Form included herein. In all cases, we will commence building evacuation. Everyone will be expected and required to evacuate the building. It is the policy of Transwestern to require that the building be completely inspected by a bomb crew consisting of police personnel, and, if necessary, trained dogs. It is imperative that all occupants evacuate in order that the dogs can be set free to go through the building. IMPORTANT- Until the building has been completely inspected by a bomb crew, NO ONE will be allowed to re-enter the building. Anyone refusing to leave or attempting to re-enter the building shall do so at his/her risk.
Emergency Procedures: Civil Disturbance Should a riot or civil disturbance start outside the building, please notify the police immediately, followed by the Property Management office at 703-894-4260. We will lock down the building entrances and keep Tenants informed. If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police will be summoned.
Emergency Procedures: Earthquake Procedures
Summary
Don't Panic. Duck, Cover and Hold. Do not run.
When the shaking stops – assess whether it would be safer to evacuate the building or shelter in
place.
The greatest danger exists directly outside buildings, at exits and alongside exterior walls. Ground
movement during an earthquake is seldom the direct cause of death or injury. Most earthquake-related
injuries result from collapsing walls, flying glass, and falling objects.
What To Do During an Earthquake
If indoors…
DROP to the ground; take COVER by getting under a sturdy table or other piece of furniture; and
HOLD ON until the shaking stops. If there isn’t a table or desk near you, cover your face and head
with your arms and crouch in an inside corner of the building. Advise others to do the same.
Stay away from glass, windows, outside doors and walls, and anything that could fall, such as lighting
fixtures or furniture. If you are in a common corridor or elevator lobby in which furniture is minimal, lie
face down alongside an interior partition.
Stay inside until the shaking stops and it is determined to be safe to go outside. Research has shown
that most injuries occur when people inside buildings attempt to move to a different location inside the
building or try to leave.
Do not be distressed if the electricity goes out or the sprinkler systems or fire alarms turn on. They will
likely be activated by a large tremor.
DO NOT use the elevators until the building staff has confirmed their safety. The power may fail
during or after the earthquake, trapping you in the elevator cab.
If outdoors…
Stay there if it is safe to do so.
If necessary, move away from buildings, streetlights, and utility wires.
Once in the open, stay there until the shaking stops.
If in a moving vehicle…
Stop as quickly as safety permits and stay in the vehicle. Avoid stopping near or under buildings,
trees, overpasses, and utility wires (assume they are hot/live and stay in your car).
Proceed cautiously once the earthquake has stopped. Avoid roads, bridges, or ramps that might have
been damaged by the earthquake.
Assess the situation before exiting the vehicle.
If possible, provide assistance to other motorists.
What To Do After an Earthquake
Be prepared for potential additional tremors and aftershocks. Aftershocks are common after an earthquake.
After the first motion is felt, there may be a temporary decrease in motion followed by another shock.
Aftershocks can occur several minutes hours or days after an initial shock.
If indoors…
…and you decide to shelter in place –
Evacuation after an earthquake should never be automatic. There may be more danger outside
the building than there is inside. Sheltering in Place during and immediately following the
earthquake is most likely the best option.
Do not light matches, use any open flames, or turn on electrical switches or appliances – there
may be gas leaks in the building after an earthquake, and doing so could create an ignition
source resulting in an explosion.
Never touch power lines or anything resembling electrical wiring, or any objects that may be in
contact with electrical wires.
Only use the telephone to call Emergency Services for help. Tying up telephone lines may
delay emergency response personnel.
Watch out for fires and fire hazards. If it is safe to do so, put out any fires discovered using the
nearest fire extinguisher. If any fires cannot be extinguished, pull a fire alarm, contact Building
Management and/or call 911.…and you decide to evacuate –
Evacuation after an earthquake should never be automatic. There may be more danger outside
the building than there is inside. Sheltering in Place during and immediately following the
earthquake is most likely the best option.
If you decide to evacuate the building, take care to avoid hazards inside and outside the
building such as broken glass, gas leakage, chemical spillage, unsafe structures, falling debris,
trip hazards, downed power lines, etc.
Report to your company’s designated Evacuation Assembly location if it is free of the
aforementioned hazards
Make sure coworkers are safe and accounted for
Assist people to safety
Administer first aid as needed.
Transwestern will seek to determine if the building must be evacuated. Transwestern will consider the
following:
Information and instructions provided by the local authorities
Outside conditions
Conditions of the building
Availability of a safe evacuation path
Availability of safe assembly areas out of doors
Likelihood of further damage or threats due to the condition of building utilities (i.e. gas leaks,
etc.)
If in an elevator…
…and there is power –
Assess the situation to determine if you should evacuate or shelter-in-place. Notify an
employee or colleague of your whereabouts, and use the elevator call button/phone.
…and if there is no power –
Remain in the elevator. Do not attempt to open the doors.
Utilize the stop alarm button, and press the emergency elevator phone/button, and let the
contact know who to call and inform of your whereabouts.
If trapped under debris…
Do not move about or kick up dust.
Cover your mouth with a handkerchief or clothing.
Tap on a pipe or wall so rescuers can locate you. Use a whistle if one is available. Shout only as a
last resort. Shouting can cause you to inhale dangerous amounts of dust.
Transwestern Management Responsibilities
Transwestern will gather information from authorities on an ongoing basis and follow their instructions.
If it is safe to do so, Transwestern will conduct a thorough inspection of the building after an
earthquake for the following conditions:
Structural damage to the building and damages to major pieces of equipment
Leaking or damaged water, gas, and electrical lines.
Downed power lines
Electrical wiring which is shorting out
Report any utility damage to the utility companies and follow their instructions.
Prepare for remedial measures by contacting the necessary contractors as soon as possible.
Communicate with Clients using one or more of the following methods:
Email
Personal visit
Website
Public Announcement System if applicable in your building
Additional Resources
FEMA: http://www.fema.gov/hazard/earthquake/
Ready America (Partner of FEMA) http://www.ready.gov/
DC specific emergency procedures and contacts: http://emergencycenter.dc.gov/
Sign up for DC text or email alerts: https://textalert.ema.dc.gov/
Sign up for terrorism advisory alerts: http://www.dhs.gov/files/programs/ntas.shtm
View the specific evacuation route for home or office address: http://dcatlas.dcgis.dc.gov/evac/
Create a customized family emergency plan: http://makeaplan.dc.gov/
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Emergency Procedures: Elevator Malfunction Each elevator is equipped with a telephone which rings directly into Datawatch Systems Monitoring Center. In the event an elevator should malfunction while you are in the cab, pick up the phone IMMEDIATELY. Give them the building location and the cab number you are in (this information is displayed on a sign on the elevator panel). Datawatch will contact us and we will dispatch an engineer and elevator company personnel immediately. Our engineer will stay with you until the elevator company arrives to assist you in evacuating the cab. While being trapped in an elevator is an inconvenience, you are in no immediate danger as long as you remain in the cab. Never try to pry the elevator doors open to get out. It is extremely dangerous since the cab may not be properly aligned with the floor. Wait for a qualified elevator mechanic or fireman to assist you. In an emergency fire situation, elevators should never be used. If you are traveling in an elevator when an alarm sounds, the elevators will automatically go to the first floor and open their doors. This occurs one cab at a time. Please be patient.
Emergency Procedures: Emergency Contacts FIRE / AMBULANCE / POLICE 911 Poison Control Center: (800) 222-1222 (after hours/emergency) (301 ) 654-3282 INOVA Healthplex (703) 797-6800 6355 Walker Lane, Alexandria, Virginia INOVA Fairfax Hospital (703) 776-4001 National Suicide Prevention: (800) 273-8255 Metro/VRE/Amtrak: (800) 872-7245 Virginia State Police (800) 572-4510 NON-EMERGENCY NUMBERS Building Management: Transwestern On-Site (703) 894-4260 (8:00 a.m. – 5:00 p.m.) Emergency (301) 654-3282 (8:00 a.m. – 6:00 p.m.) (after hours/emergency) (301) 654-3282 Management Office (703) 894-4260 Fairfax County Police and Fire - - Non-Emergency (703) 691-2131 Weather (703) 996-2200, ext.1 Important notes If you call 911 as a result of a medical emergency, please be sure also to notify Property Management with your name, callback number, and location so that the paramedics can quickly travel to your exact location. If the audible alarm within the building sounds, please do not call the Management Office, unless you have something specific to report. Property Management is aware of the noise, as well as the source of the alarm, whether it’s false or a legitimate emergency. Please keep the telephone lines clear so that Property Management may to attend to the situation as quickly and efficiently as possible.
Emergency Procedures: Fire and Life Safety
Be familiar with exits and fire apparatuses in your building.
If you encounter a fire or other potential emergency, pull the fire pull station nearest to the potential
emergency. This alerts the fire department and will set off fire bells that can be heard through the
building, alerting other occupants to evacuate.
It is critical that if you pull a fire pull station, you also call the fire department at 911 after evacuating.
Give them the most specific information you can because Datawatch cannot receive or relay
emergency information. Please advise all your personnel that once one of these devices goes off, the
bells will ring and evacuation should commence. It is not necessary to pull additional pull stations
unless a fire is evident in that location. Indications of multiple floor pull stations activated on the
enunciator panel will only confuse and slow down the fire department unless it is a multiple floor
problem.
Always use stairs in an emergency. Remember: in the event of an emergency do NOT use the
elevators, use the stairs.
Upon exiting onto the first floor, please move out of the building and at least 50 feet from the building
so others can safely evacuate, the fire department can work quickly, and to avoid injury from window
breakage.
Assign two individuals from your staff to monitor the evacuation. These individuals should be
responsible for ensuring everyone evacuates by identifying any handicapped individuals and for
securing your premises. Transwestern personnel will assist in directing and giving specific instruction
to your employees in the event of an actual emergency. The directions given by the fire department
and management personnel should be followed at all times.
Should the exit route from your space become blocked by smoke, stay calm. Go to the nearest
available office and close the door. Call the fire department and give them your floor and approximate
location - tell them you are trapped. If there is a window in the office, go to it and signal so fire
personnel can see you. The fire department will quickly locate you and assist you in evacuating.
Fire extinguishers are installed in each stairwell. (There may be additional extinguishers installed in
your space by your firm.) The extinguishers installed in common areas are a water-type extinguisher.
You may have different types in your space. Know what you have and how to use it. Smoke detectors
are installed in common corridors, as well as within your suite. Heat detectors are installed in
mechanical and electrical equipment rooms.
Remember: Never use a water type extinguisher on electrical fires.Emergency Procedures: Flooding In the event of a flood that may cause damage to Tenant property or affect the normal operation of the building, designated tenant representatives will be contacted by Property Management personnel, regardless of the time of day. The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding. Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to contact their insurance carrier for any damage to their property.
Emergency Procedures: Homeland Security Transwestern recommends that each Tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency. Arlington County, Virginia http://sites.arlingtonva.us/oem Fairfax County, Viriginia http://www.fairfaxcounty.gov/emergency/ Washington DC Emergency Preparedness Resources http://dc.gov/page/emergency-preparedness Montgomery County, Maryland http://www.montgomerycountymd.gov/cittmpl.asp?url=/content/pio/news/preparedness.asp Department of Homeland Security http://www.ready.gov/ Federal Emergency Management Association http://fema.gov/ American Red Cross http://www.redcross.org/ Center for Diseases Control and Prevention Emergency Preparedness and Response http://www.bt.cdc.gov/ Local media outlets will provide important information during an emergency situation. WTOP Radio – 103.5 FM http://www.wtop.com The Washington Post: http://www.washingtonpost.com NBC4 Channel 4 http://www.nbc4.com/index.html WJLA Channel 7 http://www.wjla.com WUSATV Channel 9 http://www.wusatv9.com
Emergency Procedures: Medical Emergency
In the event that an accident or illness befalls one of your employees, or a visitor to your office area,
please:
1. Call Emergency Services at 911.
2. Provide the Emergency Dispatcher with the following information:
Your name
Your Building’s name and address
Your specific floor number, and the exact location of the emergency
Any pertinent details of the accident or illness
3. Do not move the injured/ill person. Attempt to make them as comfortable as possible.
4. If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
5. Call the on-site Management Office at 703.894.4260 or the emergency number at 301.654.3282.
Inform management that you have called 911 and briefly describe the nature of the emergency.
6. The emergency unit will be with you shortly and will administer all necessary medical assistance.
7. Determine, if possible:
Name, address and age of injured/ill person
The nature of the problem, as best you can surmise
All known allergies and current medications taken by the individual
A local doctorEmergency Procedures: Pandemic Preparedness
What you Need to Know
An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza
virus appears that people have not been exposed to before (or have not been exposed to in a long time).
The pandemic virus can cause serious illness because people do not have immunity to the new virus.
Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is
caused by influenza virus types to which people have already been exposed. Its impact on society is less
severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help
prevent widespread illness from seasonal flu.
Influenza pandemics are different from many of the other major public health and health care threats facing
our country and the world. A pandemic will last much longer than most flu outbreaks and may include
"waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers
and first responders able to work may be reduced. Public health officials will not know how severe a
pandemic will be until it begins.
Importance and Benefits of Being Prepared
The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will
help bring peace of mind and confidence to deal with a pandemic.
When a pandemic starts, everyone around the world could be at risk. The United States has been
working closely with other countries and the World Health Organization (WHO) to strengthen systems
to detect outbreaks of influenza that might cause a pandemic.
A pandemic would touch every aspect of society, so every part of society must begin to prepare. All
have roles in the event of a pandemic. Federal, state, tribal, and local governments are developing,
improving, and testing their plans for an influenza pandemic. Businesses, schools, universities, and
other faith-based and community organizations are also preparing plans.
As you begin your individual or family planning, you may want to review your state's planning efforts
and those of your local public health and emergency preparedness officials. State plans and other
planning information can be found at www.flu.gov
The Department of Health and Human Services (HHS) and other federal agencies are providing
funding, advice, and other support to your state. The federal government will provide up-to-date
information and guidance to the public if an influenza pandemic unfolds.
Pandemic Flu Resources
There are many publicly available resources in place to help communities, companies, and individuals plan
for a possible pandemic flu outbreak. A few of the most useful sites are linked below:
www.flu.gov
This is the official U.S. Government site for information on pandemic and avian influenza. The
material on this site is organized by topic for easy reference.
Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza. They also have a
hotline—1-800-CDC-INFO (1-800-232-4636)—that is available in English and Spanish, 24 hours a
day, 7 days a week (TTY: 1-888-232-6348).
The resources above will provide a lot of information, but we also encourage you to:
Listen to local and national radio
Watch news reports on television
Read your newspaper and other sources of printed and Web-based information
Look for information on your local and state government Web sites
Consider talking to your local health care providers and public health officials.
Top of pageEmergency Procedures: Power Failure Loss of electrical power in a building can cause inconvenience, but there is no need to panic. Metro Park buildings are equipped with emergency lighting systems that illuminate exit lights, and designated lights in elevator lobbies and your suite for a period of approximately 90 minutes. It is important to evacuate the building within the 90 minute time frame. Once the emergency lights run out, the stairwells and exits routes will be completely dark and unsafe to travel.
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are present that can produce the
particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt
action must be taken to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Property Management, but rather by each Tenant Company.
However, in the event these conditions do exist, the following guidelines should be adhered to:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.Emergency Procedures: Toxic Hazards If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911. Provide the building’s address, your floor and phone number, and also what type of spill has occurred. Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.
Introduction: Welcome The Tenant information provided in this Electronic Client® Handbook is meant to provide you with a better understanding of Metro Park and to facilitate your company’s operations. There is a great deal of information contained within this handbook; take the time to familiarize yourself with this handbook and it will become a valuable resource for you and your company. Please note that the Property Management Office is available to help in any way possible. Your first call for any problem or question can always be directed to the Property Management Office at 703-894-4260, and we will assist you from there. Every attempt has been made to provide current and accurate information in this handbook, but it is possible that some items will change over time. Please feel free to contact the Property Management Office with any questions you may have. We are here to serve you. Welcome to Metro Park, a premier Transwestern managed property.
Introduction: About Metro Park Metro Park currently has seven (7) contemporary Class “A” office buildings completed between 2000 and 2011. Buildings 6348, 6350, 6354, 6359, 6361, 6363 Walker Lane and 6909 Metro Park Drive contain a total of 1,156,324 rentable square feet and offers distinctive and flexible office space. The exterior and interior finishes are consistent with Class “A” property standards. Significant architectural features, exquisite artwork, glass entrances, and granite floors are just a few of the features to be enjoyed during your tenancy at Metro Park.
Introduction: Operating Instructions Navigation You move through The Electronic Client® Handbook just as you would a traditional internet site. It’s as simple as pointing and clicking. The main page features a Table of Contents that provides links to each Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the clearly labeled link on every page. Special Features This Electronic Client® Handbook has special features, such as a Forms Section and Search Engine. In order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your computer. This software is free and easy to use, and can be obtained by clicking here. Updates The Electronic Client® Handbook is updated on a regular basis, so please be sure to periodically check for updates and new information. If you are having trouble accessing the Electronic Client® Handbook or need assistance, please e-mail the Management Office at 703-894-4260 .
Introduction: Mobile Property
Go Mobile...With Mobile Property!
Your Electronic Tenant Portal is now in the palm of your hand! By downloading / bookmarking the Metro
Park Mobile Property app to your Smartphone, you can add an icon to the 'home screen' of your mobile
device and have all the information and features of your Electronic Tenant Portal wherever you go.
Simply follow these 2 steps to add Mobile Property to your Smartphone's home screen:
Step 1: Access the Mobile Site:
Type, or copy and paste, the below URL into your Smartphone's Web browser:
http://metroparkva.info/mobile.cfm
Step 2: Add the App to your Mobile Device's home screen:
iPhone / iPad:
1. When you have the mobile property app displayed in your web browser, click on the share icon
(bottom/center - box with arrow icon) and choose "Add to Home Screen."
2. Choose a name for the new application, or leave as is, and click "Add."
BlackBerry:
1. When you have the mobile property app displayed in your web browser, use the menu button and
choose "Add to Home Screen."
2. Choose the name and location for your application, or leave the default settings, and press "Add."
Android:
1. When you have mobile property app displayed in your web browser, use the menu button and choose
"Add Bookmark."
2. Go to your desktop / home screen and hold down a finger on any blank area until prompt comes up.
At this prompt - select shortcuts - Bookmarks - Mobile Site.Operations: Accounting
Under the terms of each lease, rental payments are due on or before the first of each month. Rent
statements will be issued, however your rent is due without demand. Therefore, if a rent statement is not
received, rent is still due. In addition, the monthly statements will include any additional building services
that have been charged to your account.
For 6350, 6354, 6359 and 6363, Tenant payment should be made to Metro Park 2345, LLC and mailed
directly to the lockbox address:
Metro Park 2345, LLC
Dept 4046
Washington, DC 20042-4046
For 6909 Metro Park Drive Tenant payments should be made payable to Metro Park 8, LLC and
mailed directly to the following lock box address:
Metro Park 8, LLC
Dept 4041
Washington, DC 20042-4041
For 6361 Walker Lane Tenant payments should be made payable to Metro Park 6, LLC and mailed
directly to the following lock box address:
Metro Park 6, LLC
Dept 4004
Washington, DC 20042-4004
Estimated Annual Rent Increases
Each November, after completing our operating plan for the upcoming year, our Accounting Department will
forward information to your organization regarding your annual rent to become effective on January 1 of the
upcoming year. As we prepare the annual operating plan, we consider the Washington Metropolitan market
place and the building’s position within it, the general building conditions, as well as the overall satisfaction
of our Tenants. We make every effort to keep expenses as low as possible while maintaining quality
building services.
Depending upon the terms of your Lease, your rent will be based upon our estimate of your pro rata share
of the increases in real estate taxes, operating expenses and/or a predetermined percentage increase
amount. For additional information regarding these calculations, please contact the Management Office at
703.894.4260.
We understand that many organizations begin their annual budget preparations and require this information
prior to November. If so, you can contact the Property Management office and someone will be happy to
assist you.
Annual Rent Settlements
Each April, our Accounting Department forwards information, also known as a settlement, regarding
expenses from the previous calendar year and its impact on your rental amount. We put forth every effort to
maintain expenses within the year’s budget to avoid any further charges to you. Fortunately, in some cases
with these efforts, expenses may be less than expected and you may receive a refund.
This settlement will be based upon your pro rata share of the actual increases in real estate taxes and
operating expenses for the prior year.
It is our objective to minimize annual rent settlements. Our professional staff is very conscientious in trying
to provide estimates close to actual expenses. However, our estimates sometimes are too low and may
result in an invoice for additional rent. Again, we understand that your organization may be sensitive to
unanticipated expenses so we encourage you to contact the Property Management office if you desire a
“best guess” estimate of this settlement for your annual budget preparations.
Other Charges
From time to time you may receive invoices for additional services such as afterhours heating and airconditioning. Assistance in processing these invoices for payment within thirty days is greatly appreciated. If you have any questions regarding an invoice or believe there is an error on an invoice, please contact the Property Management Office at 703.894.4260. As you know, there are specifics that are outlined in your lease regarding the financial aspects of your tenancy. We invite you to review these and call one of these professionals if you have any questions. They will be happy to assist you. Top of page
Operations: Property Management 24/7 Response Communicating with our Clients is what’s most important to us. Someone in the Property Management and Building Services Department is always available to receive your requests and inquiries. Whether a light bulb needs replacement on Monday morning or an emergency situation arises Sunday afternoon, someone is going to take care of your needs quickly, professionally, and courteously – this is our guarantee. Our property managers are on call 24 hours a day, 7 days a week. Monday through Friday, you can contact someone in Property Management between the hours of 8:00 AM and 5:00 PM by calling 703.894.4260. If you need assistance after hours, call Datawatch at 301.654.3282 and request that they contact a property manager and you will be assisted as soon as possible. The mailing address for the management office is: Metro Park C/O Transwestern Management Office 6363 Walker Lane Suite C100 Alexandria, VA 22310 Phone: 703.894.4260. Fax: 703.719.0310
Operations: Holidays
Your building will be closed on certain federal holidays below. The security access system will be activated,
though regular heating, ventilating and air conditioning will not be on and cleaning services will not be
performed. In the event that you need some of these services, please contact your on-site Property
Management team.
Transwestern will send you notification prior to the holiday reminding you the building will be closed, or of
any changes to our normal holiday observance.
Observed legal holidays:
New Year's Day
Martin Luther King Day
Washington's Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Christmas DayOperations: Leasing The leasing company for Metro Park is Avison Young, located at 8484 West Park Drive, Suite 150, McLean, VA 22102. The main phone number is 703.288.2700. Listed below is the contact information for the authorized representatives Title Name Phone Number E-Mail Principal Dave Millard 703.752.4921 dave.millard@avisonyoung.com Principal Peter Berk 703.752.4920 peter.berk@avisonyoung.com To view our current space availability, please visit: Metro Park Leasing Availability Please click here to view VTS for 6350 Walker Lane Please click here to view VTS for 6354 Walker Lane Please click here to view VTS for 6359 Walker Lane Please click here to view VTS for 6363 Walker Lane Please click here to view VTS for 6361 Walker Lane Please click here to view VTS for 6348 Walker Lane
Operations: Energy Usage Tuesday, January 26
Policies and Procedures: Contractor Services After the initial construction of your space has been completed, you may find that you need additional items or specific requirements have changed. As you discover changes, notify us. We have resources for a variety of contractual services. Whether you are installing an additional electrical outlet or constructing major renovations, please contact your Property Manager to contract these services. They will be happy to assist you. If you prefer to contract for work yourself, please remember that all construction, electrical work, etc. must be approved by us prior to any work starting in the building. All contractors should follow the guidelines set forth in the Tenant Guidelines Handbook. In all instances we require that your contractor execute a Release of Lien and provide copies of licenses and insurance to Transwestern, click here for vendor insurance requirements. Depending on the scope of the work, we may require drawings for our files that show the changes made.
Policies and Procedures: Insurance Protection Tenants at Metro Park are required per their lease to carry insurance. Please review your Lease terms for more details. Additional insureds: METROPARK 2345 LLC METROPARK 6 LLC METROPARK 7 LLC METROPARK 8 LLC Clarion Partners, LLC Transwestern Carey Winston, L.L.C. Please click here to view the Insurance Requirements
Policies and Procedures: Metro Park Ground Use Policy For the safety of our Tenants and in an effort to maintain Metro Park’s overall appearance, the Management Office has set forth the following Ground Use policy. We ask that if your group wishes to use any of the grounds at Metro Park, that you schedule it two (2) weeks prior to the event with the Management Office. Any event details must be approved by management before the event or gathering takes place.
Policies and Procedures: Moving Procedures Moves or lengthy deliveries need to be scheduled after 6:00 PM on weekdays, or on Saturday or Sunday. Please call the Management Office at least 72 hours in advance to coordinate your afterhours delivery. Your moving or delivery company will be required to produce a Certificate of Insurance naming METROPARK 2345 LLC, METROPARK 6 LLC, METROPARK 7 LLC, METROPARK 8 LLC, Clarion Partners, LLC, Transwestern Carey Winston L.L.C>, as additional insured's. Moving of safes, loaded files or other heavy objects must be coordinated with the Management office in advance, to coordinate elevator usage, as well as the loading dock. Please remind your movers that they must provide masonite protection for floors, walls, and carpets. We may require that a building engineer be in attendance for large moves, at Tenant's expense. Please click here to view the Insurance Requirements Please click here to view the Metro Park Tenant Moving Guidelines
Policies and Procedures: Parking Parking Regulations at Metro Park Metro Park is a daily parking facility for the exclusive use of Metro Park employees and guests. Leaving vehicles in the surface parking lots or parking garages overnight is prohibited. Throughout Metro Park, there are parking spaces that are marked as reserved for specific Tenants. If you are not an employee or a guest of a Tenant with reserved spaces here at Metro Park, it is prohibited that you park in their reserved spaces. In addition to these spots, there are other types of reserved parking spaces detailed below: Oversized Parking - Oversized parking spaces are available on the back side of the Large Garage behind 6361 Walker Lane. These parking spaces are available exclusively for vehicles that are too large to fit into standard surface lot parking spaces or too tall for the Large Garage. Conference Center Parking - There are 6 Conference Center reserved parking spaces in the Large Garage behind 6361 Walker Lane. Only attendees of conferences in the Metro Park Conference Center located on the concourse level of 6363 Walker Lane may park in these spaces. Fitness Center Parking - There are 5 parking spaces reserved for Fitness Center parking in the Large Garage behind 6361 Walker Lane. These spots are intended to be used only if you are actively using the Fitness Center and may not be utilized for more than two hours. Electric Car Charging Parking - There are 3 electric car charging stations located in the Large Garage behind 6361 Walker Lane. These are complimentary for employees here at Metro Park. You may obtain a ChargePoint pass to use a charging station for up to four hours through the Metro Park Management Office with confirmation from your employer here at Metro Park. Please call 703.894.4260 for more information. Alternative Fuel/Hybrid Parking - Throughout the park, there are spaces that are reserved exclusively for Alternative Fuel/Hybrid vehicles. These parking spaces are present as part of our LEED Certification at various buildings. The USGBC determines which vehicles meet the definition of an alternative fuel vehicle - please contact the Management Office at 703.894.4260 to get clarification on whether or not your vehicle meets the requirements if you are unsure or receive a parking violation on your vehicle. Motorcycle Parking - There are several designated motorcycle parking areas in the parking structures here at Metro Park for the convenience and safety of the motorcycle and vehicle drivers alike. There is an area located on the 2nd floor of the 6909 Metro Park Drive parking garage in addition to two designated areas on the front corners of the 2nd floor of the Large Garage behind 6361 Walker Lane in addition to the P1 level of 6350 Walker Lane. Motorcycles are not required to park in these spaces, though they are encouraged to do so. Metro Park is not responsible for any valuables left in your vehicle.
Policies and Procedures: Preferred Purchasing Policy Tenants, engineers, architects and vendors are encouraged to purchase or lease ENERGY STAR and/or environmentally friendly products whenever possible. These include computers, monitors, kitchen appliances, lighting, copiers, printers, etc. More information regarding ENERGY STAR products can be found at https://www.energystar.gov/index.cfm?fuseaction=find_a_product.
Policies and Procedures: Smoking Metro Park has a strict no smoking policy within its common grounds. For your convience, designated smoking areas are provided for each building. Please see the Amenities Map for all smoking area locations.
Security: Building Access
Access Control System
6348 Walker Lane: 7:30 am to 4:30 pm
6350 Walker Lane: 7:00 am to 6:00 pm
6354 Walker Lane: 7:00 am to 6:00 pm
6359 Walker Lane: 6:00 am to 6:00 pm
6361 Walker Lane Front and Back 7:00am and 10:00pm Monday through Wednesday
doors: 7:00am and 11:00pm Thursday and Friday
4:00pm and 11:00pm on Saturday
4:00pm and 10:00pm on Sunday
*The side loading corridor door will be unlocked between 7:00am
and 6:00pm Monday through Friday.
6363 Walker Lane: 7:00 am to 6:00 pm
6909 Metro Park Drive: 7:00 am to 6:00 pm
Your building is equipped with an access control system monitored by Datawatch Systems. Your employees
may gain access to the building during security hours with their Datawatch cards/fobs. Should you require
afterhours access, please speak with your company’s Datawatch contact and they will have the necessary
forms for you to complete.
Once you are inside the elevator, during the building secured hours, you must use your Datawatch card/fob
in order to proceed to your floor. Place your card/fob next to the card reader. The light on the reader will turn
green, then press the elevator button to your floor until it lights and the elevator will take you to your floor.
When traveling to the lobby, it is not necessary to use the card/fob. However, the card will not stop at any
floor except the main lobby. Your Datawatch card/fob is not necessary to operate the elevators during your
building hours listed above unless you work on a secured floor.
Datawatch Cards/Fobs
Datawatch cards/fobs are issued to you prior to your move-in. It is very important that you keep track of
those cards/fobs that are authorized for new employees and deactivate any cards/fobs that are lost.
Authorization and/or revocation of cards/fobs is performed by Datawatch Systems. Contact Datawatch
Systems at 301.654.3282 and speak to the Card Administrator responsible for your building. You may
request a card listing for your firm at any time. Additional cards may be ordered from Datawatch Systems by
visiting, www.datawatchsystems.com.
Visitors and Special Admits
If you are expecting a visitor during security hours, you must make prior arrangements with Datawatch to
admit your visitor into the building. To arrange weekday admittance, Datawatch may be contacted at
301.654.3282 before 5:00 PM on the day the guest will arrive. Weekend visitation must be arranged on
Friday before 5:00 PM of the designated weekend. When you call, tell Datawatch you are calling to arrange
access for a visitor and they will connect you with the appropriate department. Provide them with the
visitor's name, the day the visitor is expected, the approximate time of arrival, permission for admittance,
and your Datawatch card number (for authorization).
If the visitor arrives at the building outside building hours, they should use the intercom at the main building
entrance to gain admittance. To use the intercom, press the call white button and wait for a Datawatch
representative to speak. Then the visitor should tell the Datawatch representative the name and phone
number of the building occupant who will be authorizing the visitor. If you have arranged for their
admittance, their names will be on an “admit list” and Datawatch will allow them immediate access to the
building. Please note that if you are on a secured floor, you should meet your party in the building lobby.Security: Deliveries All deliveries must be received or unloaded at this designated loading dock or service entrance. DELIVERIES WILL NOT BE PERMITTED AT ANY TIME THROUGH THE MAIN LOBBY. Deliveries are restricted to the freight elevator only. Use of the freight elevator for regular deliveries may be accommodated during normal business hours with each delivery waiting their turn. Deliveries that require use of the freight elevator on independent service (such as office moves) must be scheduled in advance for evenings after 6:00 pm or weekends. Please contact the Management Office to coordinate use of the elevator and loading dock for such moves. Parking is permitted in the loading dock area for deliveries only. Loading Dock The loading area is located at the following areas: 6348 Walker Lane Loading dock at garage side of building 6350 Walker Lane Rear of building and P1 level entrance 6354 Walker Lane Rear of building and P1 level entrance 6359 Walker Lane Loading spaces at front of building by 6361 6361 Metro Park Drive Loading spaces at side entrance corridor 6363 Walker Lane Loading dock at garage side of building 6909 Metro Park Drive Loading dock at rear of building
Security: General Office Security Daytime Security Security of your suite is important to us and we ask for your cooperation in maintaining its integrity. If your reception area is not going to be occupied during times the front door security is off, we recommend you to keep your doors locked. Secondary doors to your space should be kept locked at all times. Datawatch Systems has additional suite security systems available for an additional cost if your firm requires additional security. There are several devices available to enhance daytime safety such as doorbells, door chimes and electric lock releases. If you need additional daytime security, please contact your Property Manager and they will be happy to discuss the security options available to you. Options may vary according to suite configuration.
Security: Lost and Found Please contact the Management Office at 703.894.4260 to claim or report items that have been lost or found in the buildings.
Security: Solicitation
The building has a strict "No Soliciting" policy. Please contact the Management Office at 703.894.4260
immediately if a solicitor comes to your suite or confronts you elsewhere on the property.
Please be prepared to provide the following information:
Your name, company & suite number
The location in which the solicitors were seen
Solicitor's company name
Accurate physical description of person(s), including hair color/length, type and color of attireServices: Building Signage and Directory To obtain building signage or make lobby directory edits please contact your Property Manager.
Services: Cleaning Generally speaking cleaning service in your building is provided by Total Quality Building Services on Monday through Friday (except legal holidays) in the evenings. The cleaners generally arrive between 5:00 pm - 5:30 pm and complete their duties between 9:00 pm - 9:30 pm. All the employees of the cleaning contractor are uniformed. The cleaners have been instructed not to clean behind locked or closed doors for your suite security and their personal safety. If you witness an opened, propped or unlocked door by a cleaner, please notify us immediately. Please remember to ensure that your door security access switch is turned on prior to leaving at night. Vacuuming Vacuuming is done on an as-needed basis relative to the purpose and frequency of area use. Dusting All unobstructed surfaces are dusted on a regular basis. The cleaning staff are instructed not to move or pick up objects on desks, bookcases, credenzas, etc., so only horizontal surfaces clear of objects will be dusted. If furniture needs to be polished, arrangements can be made by contacting the Property Manager. Trash Removal All wastebaskets are emptied nightly. Wastebasket liners are replaced as needed. It is not recommended that cups or cans containing liquid be placed in waste cans as this can result in spills on the carpet when the trash is being removed. Empty cartons should be marked "TRASH" or “BASURA” and left within the office. Please do not place trash in the elevator lobbies. Only trash that is considered “crushable” can be removed. Large items such as furniture or discarded equipment require special handling. If items of this size need to be removed, please call the Property Management office and we will be happy to make arrangements for a special pick-up. Non-Carpeted Floors All non-carpeted floors are dry mopped or swept nightly, damp mopped as needed, and periodically stripped and waxed. Window Washing The perimeter windows in the building are washed inside once and outside two times each year. You will receive advance notification of the dates the window washers arrive. Recycling As part of the daily housekeeping, recycling of newspapers, glass, aluminum and white paper is provided. We will provide you with the appropriate recycling containers. Please note that it is each individual’s responsibility to deposit his/her individual recycling containers to the main container placed in your office (generally in copy rooms and kitchens). The nightly janitorial staff will then remove the recycling and store it in special containers provided by the recycling contractor. Recycling is generally picked up on a weekly basis. Single Stream Recycling is utilized at Metro Park. This means that all recyclable items (glass, aluminum, paper, etc) can be placed in the same receptacle. Special Areas There are certain tasks not covered in the cleaning contract that your company is responsible for. These include carpet cleaning, kitchens, private bathrooms or showers, and interior glass partitioning. Arrangements can be made through your property manager if you require special cleaning in these areas. Top of page
Services: Tenant-Owned Mechanical Equipment All mechanical equipment requires preventive maintenance and will, occasionally, require miscellaneous repair. Our engineers will maintain the base building mechanical equipment, described in the HVAC section of this Handbook. Some of our Clients, however, will have special/additional mechanical equipment, which are not routinely maintained by our engineers. Special mechanical equipment is usually located in critical areas, such as computer rooms or telephone equipment rooms. It is quite important that this equipment is in proper working order at all times. If you have special mechanical equipment, please call us to recommend a contractor or discuss the possibility of putting the equipment under a separate maintenance contract with Transwestern.
Services: Elevators Independent Use Procedures. As we are committed to providing excellent elevator service, we have established certain procedures for "private use," or taking an elevator out of service for independent use. When you are expecting a large delivery, please schedule it with property management. Please note, however, that we do not permit independent elevator usage during the following rush hours: Monday through Friday 8:00 am - 6:00 pm IMPORTANT - Please do not allow your delivery people to wedge anything in the elevator doors or prop the doors because this will burn out the door motor and temporarily reduce the number of elevators servicing the building.
Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at www.adobe.com. Click here to download Amenities Map Click here to download Bomb Threat Checklist Form Click here to download Tenant Emergency Contact Information Form Click here to download Tenant Fitness Facility Waiver
Services: HVAC The Heating Ventilating and Air Conditioning (HVAC) system is automatically controlled by a computerized energy management system (EMS), which is interfaced with a central computer that is monitored and controlled by Transwestern engineers. Besides monitoring normal hours of operation, certain integral functions such as condenser water temperature, condenser water flow, night set-back thermostats, and cooling tower temperatures are monitored by Transwestern engineers during the day and Datawatch Systems during off hours. These safeguards have been incorporated into our management practice to ensure a comfortable workplace expected by our Tenants in a superior office building. The HVAC system is serviced regularly for preventive maintenance. To minimize disruption to our Tenants, we schedule filter changing and maintenance at night and on weekends. However, from time to time, an emergency situation may require maintenance or repairs during normal working hours. We try to keep this work to a minimum and, in most instances, advise our Tenants prior to commencing service. We appreciate your cooperation in the event we are unable to notify you. The HVAC hours for your space are determined by your lease agreement. If you wish to have HVAC provided outside of your lease hours, please submit a work ticket through Angus Anywhere with at least 24-hour advanced notice. Overtime HVAC costs are determined by your lease as well. Please note that space heaters pose serious fire and electrical hazards, and are not efficient from an energy use standpoint; therefore, the use of space heaters at Metro Park is not permitted.
Services: Indoor Air Quality We contract with a professional firm to provide annual air quality inspections. Comprehensive analyses are made of representative samples of the indoor air in the building – together with an assessment of the ventilation rates, filtration status and hygiene standards of the complete air distribution systems. Routine sampling is conducted annually and you will be notified in advance of scheduling.
Services: Mail Service
The mailing address for the buildings are:
6348 Walker Lane
Alexandria, VA 22310
6350 Walker Lane
Alexandria, VA 22310
6354 Walker Lane
Alexandria, VA 22310
6359 Walker Lane
Alexandria, VA 22310
6361 Walker Lane
Alexandria, VA 22310
6363 Walker Lane
Alexandria, VA 22310
6909 Metro Park Drive
Alexandria, VA 22310
To ensure prompt delivery of your mail please remind everyone sending mail or packages to always include
the company name and suite number with the address
The mail delivery and pick-up schedule are as follows:
Delivery:
Monday – Friday by 5:00 PM
Saturday –None
A Federal Express drop box is located in the underground parking area of 6354 Walker Lane and in the
lower level of 6909 Metro Park Drive.
A UPS drop box is located in the lower level of 6909 Metro Park Drive.
The building staff is not permitted to accept packages or deliveries on behalf of Tenants.Services: Maintenance Requests
Whenever you request any office maintenance service such as restoring the loss of electricity in a building
standard circuit, replacement of building standard ceiling fluorescent tubes, heating or air conditioning
adjustments, or problems in restrooms or elevators, please submit a work order or contact the on-site
Property Management team. Upon receiving notification of a service request, one of the engineers will be
dispatched to respond to the issue. All of these services are provided and furnished at no cost to the
Tenants. All additional services provided to the Tenantt will be presented as work orders authorized by the
Tenant prior to work commencement. You may submit a service request through Angus Anywhere.
The following maintenance services are examples of items that will be provided at no cost to each
Tenant:
Air conditioning adjustments (not caused by tampering with thermostats)
Replacement of building standard fluorescent light tubes within the Tenant’s space and public areas.
(Other light bulbs may be replaced at a reasonable cost.)
Elevator repairs or adjustments.
General building services related to restrooms and common lobbies.
Fitness Center maintenance or repairs
Conference Center maintenance or repairs
The following services are examples of items that will be provided at a reasonable cost:
Installation of door closers.
Installation of additional electrical outlets.
Installation of additional light fixtures.
Installation of additional lock sets.
Duplicate keys and lock re-keying.
Special signage.
Alterations or remodeling work after receiving Landlord’s written approval as required in your lease
and otherwise in compliance with the terms of your lease.You can also read
