NHS England (London) Tour de France 07th July 2014 Briefing Pack v0.5 Draft

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NHS England (London) Tour de France 07th July 2014 Briefing Pack v0.5 Draft
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  NHS England (London)
  Tour de France 07th July
  2014
  Briefing Pack
  v0.5 Draft

NHS England (London) Tour de France 2014 Briefing Pack   1
NHS England (London) Tour de France 07th July 2014 Briefing Pack v0.5 Draft
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NHS England (London)
Tour de France, Monday 07th July 2014
First published: 23rd June 2014

Updated: (only if this is applicable)

Prepared by NHS England (London) EPRR Team

Comments to Liz Clark (liz.clark1@nhs.net)

NHS England (London) Tour de France 2014 Briefing Pack   2
NHS England (London) Tour de France 07th July 2014 Briefing Pack v0.5 Draft
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Contents
1.0     Executive Summary ...................................................................................................... 4
2.0     Background Information and Context ......................................................................... 4
3.0     Planning Assumptions / Assurance / Issues and Risk Assessment ........................ 5
3.1.1   Deliveries and Collections ........................................................................................... 5
3.1.2   Staffing and Capacity ................................................................................................... 5
3.1.3   Assurance ..................................................................................................................... 5
3.1.4   Issues and Risk Assessment ....................................................................................... 5
4.0     London NHS Healthcare Planning and Operational Response................................. 6
4.1     Tour de France Event Planning Road Race – Stage Three London Sectors ........... 6
4.1.1   Transport ....................................................................................................................... 6
4.1.2   Treatment of Athletes and ASO Officials .................................................................... 7
4.1.3   Charging for Treatment ................................................................................................ 7
4.1.4   Press and Communications ......................................................................................... 8
4.1.5   Situation Reporting Requirements .............................................................................. 8
4.1.6   Major Incident Response ............................................................................................. 8
4.2     Operational Event Arrangements ................................................................................ 9
4.2.1   Emergency and Local Access Points ....................................................................... 10
4.2.2   Designated Hospitals ................................................................................................. 12
4.2.3   Primary Care Affected Providers ............................................................................... 14
4.2.4   Secondary Care Affected Trust Sites ........................................................................ 15
4.2.5   Specialist Care Affected Trust Sites ......................................................................... 19
4.3     Command and Control Arrangements ...................................................................... 19
4.3.1   Internal Command and Control ................................................................................. 19
4.3.2   External Command and Control ................................................................................ 20
4.4     Debrief Arrangements ................................................................................................ 22
4.4.1   Internal Debrief............................................................................................................ 22
4.4.2   External Debrief .......................................................................................................... 22
4.5     Public Health ............................................................................................................... 22
4.5.1   Public Health Messaging ............................................................................................ 22
4.6     Medical Support .......................................................................................................... 22
4.7     Parallel Events ............................................................................................................ 22
5.0     Appendices ................................................................................................................. 22
5.1     Appendix One - Route Maps ...................................................................................... 23
5.1.1   Impact Map .................................................................................................................. 24
5.1.2   Stage Three ................................................................................................................. 24
5.2     Appendix 2 – Issue and Risk Register ...................................................................... 25

NHS England (London) Tour de France 2014 Briefing Pack                                                                                   3
NHS England (London) Tour de France 07th July 2014 Briefing Pack v0.5 Draft
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1.0                Executive Summary
The Tour de France (TdF) begins in Yorkshire on Saturday 5th July 2014 and travels through the
London area on Monday 7th July. This report outlines some of the issues, the plans which are
being put in place and other contingencies to mitigate the risks.

2.0                Background Information and Context
The world’s biggest cycle race, the Tour de France, comes to London on Monday 07th July 2014.
Prior to that the race begins on the Saturday in North Yorkshire; it also covers areas of West
Yorkshire.

It is anticipated that there will be an influx of visitors to the area in the weeks leading up to the
event and in particular the preceding week and over the weekend. It is estimated that upwards
of 500,000 spectators in London will view the race, with a specific concentration of spectators
along the route from Epping through Waltham Forest, Newham and finally Westminster.

The peloton (group of cyclists) will race through London from Epping at approximately 12.301 on
Monday 07th July. The peloton will then proceed through Woodford, Redbridge, Upper
Walthamstow, Leyton, Olympic Park area, West Ham, Plaistow, Custom House, Leamouth,
Poplar, City of London, Westminster, finishing along The Mall.

During the three days of the race event there will be many cycle related events taking place
across the North East and Central London.

Other events taking place during the period of the TdF, for which the usually planning takes
place, include,

    Date            Name                 Location              Type of Event
                                                               Rock Festival. All campers departing the
    03 - 07                              Knebworth,            event after 0900 on the last day. Up to 65,000
                    Sonisphere
    July 2014                            Stevenage             revellers are expected over the duration of
                                                               the event
    04 - 06                                                    Music Festival. Up to 50,000 revellers are
                    Wireless             Finsbury Park
    July 2014                                                  expected each day
                    Barclaycard                                This summer, Hyde Park is hosting an
    04 - 13         British              Hyde Park,            exciting programme of music and
    July 2014       Summer Time          London                entertainment at Barclaycard British Summer
                    Hyde Park                                  Time
                                                               Big Dance kicks off on 16 May with the Big
                                                               Dance Pledge - a dance routine anyone can
    05- 13 July     Big Dance                                  do - leading up to Big Dance Week which
                                         London
    2014            2014                                       runs 5-13 July. London’s streets, parks,
                                                               libraries, cinemas, theatres and museums will
                                                               come alive with dance.
                    BRITISH
    06 July                              Hyde Park,
                    SUMMER                                     Music Festival
    2014                                 London
                    TIME:

1
    Please note that times are flexible and subject to the pace of the peloton.

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               McBusted

06 July        Summer                            Regents Street closed to traffic, pedestrian
                               Regent Street
2014           Streets                          access only
07 July        Tour De
                               City-Wide        Bicycle Race
2014           France
                               Waltham
                               Abbey/Queen
07 - 14        Investec
                               Elizabeth        Hockey Tournament
July 2014      London Cup
                               Olympic Park,
                               London
23 June –      Wimbledon
                                                Tennis Tournament. Up to 77,000 visitors
06 July        Tennis          Wimbledon
                                                over the final weekend
2014           Tournament

3.0           Planning Assumptions / Assurance / Issues and Risk Assessment
NHS England (London) and London NHS Provider Trusts have agreed that the following areas
are business-as-usual activities. As such business continuity plans are being used to mitigate
any issues or risks that may arise.

3.1.1         Deliveries and Collections
Event Management Company Innovision and TfL have been engaging with NHS Supply Chain
as to the impacts and mitigating actions of the race. NHS Provider Trusts are working with bank
holiday assumptions in order to plan for deliveries and collections around the road closures.

3.1.2         Staffing and Capacity
NHS England (London) and London Provider Trusts are engaging with staff to ensure that staff
pre plan their route to work or make requests for leave where necessary. Staffing numbers will
be maintained at levels appropriate deliver safe levels of clinical care.

3.1.3         Assurance
NHS England (London) has worked with NHS Provider Trusts and Primary Care Independent
Contracts to seek assurance that the following areas have been considered as part of
organisational planning for the event,

        Business Continuity
           o Staffing and capacity
           o Deliveries and collections
           o Access to services
        Major incident response

3.1.4         Issues and Risk Assessment
NHS England (London) EPRR has compiled an Issues and Risk Register (Appendix 2) to form
the basis of Tour de France Planning for the duration of the road races.

The main perceived disruptions and risks are:

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         Access to clinics and residential areas for community midwives, ante and post natal
         services, and community nursing services during the road race
         Ability to maintain a Major Incident Response with increased staff absence/leave
         Newly discharged patients are at particular risk of delay of transfer back to the
         community

NHS Provider Trusts are providing assurance that they have considered the following areas
when assessing and planning for potential impacts of the TDF.

         Business Continuity
            o Staffing and capacity
            o Deliveries and collections
            o Access to services
         Major incident response

4.0               London NHS Healthcare Planning and Operational Response
This section of the briefing provides the NHS England (London) operational response to
mitigating and managing the identified impacts and risks; and provides the Command
and Control arrangements that will be implemented.

4.1               Tour de France Event Planning Road Race – Stage Three London
                  Sectors
4.1.1             Transport
It is expected that there will be congestion and delays on the roads in some parts of London
during the road race on Monday 07th July. The extent of this is likely to vary at different locations
and different times. It could also have a knock on effect on other areas.

Many parts of the London Underground are located within or directly along the route of the race.
Below is a list of the affected London Underground stations. There are no planned TfL Tube
closures along the route.

                                                Proximity to
        Station            Tube Line                                                 Comments
                                                  Route2
                                                                   Likely to be busy due to being closest
    Epping             Central                600m                 transport hub to the Stage 3 hotspot
                                                                   sprint
                                                                   Not expected to attract spectator
    Theydon Bois       Central                3km                  numbers
                                                                   Will not be marked as a venue station
                                                                   Not expected to attract spectator
    Debden             Central                4km                  numbers
                                                                   Will not be marked as a venue station
    Loughton           Central                1.7km                Will not be marked as a venue station
                                                                   Not expected to attract spectator
    Buckhurst Hill     Central                1.3km
                                                                   numbers

2
  Distances are from Google Maps using the walk setting to find the shortest distance from the station to the race
route.

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                                                          Will have ‘venue station’ status
 Roding Valley      Central              ---              Will not be marked as a venue station
                                                          Normal operation
 Woodford           Central              1km
                                                          Will have ‘venue station’ status
 South Woodford     Central              1.3km            Will not be marked as a venue station
 Snaresbrook        Central              1.5km
 Walthamstow
                    Victoria             1km              Demand for spectator use uncertain
 Central
 Leyton             Central              750m             Normal operation
 Stratford          Central, Jubilee     200m             Normal operation
 West Ham           Jubilee, DLR         1km              -
 Canning Town       Jubilee, DLR         1km              -
                    Hammersmith                           Normal operation
 Plaistow                                On route
                    and City, District                    Barriers in place
 Tower Hill         Circle, District     100m             Marathon route operation
 Cannon Street      Circle, District     100m             Normal operation
 Monument           Circle, District     500m             Normal operation
 Mansion House      Circle, District     500m             Normal operation
 Blackfriars        Circle, District     100m             Normal operation
                                                          Normal operation
 Temple             Circle, District     On route
                                                          Barriers in place
 Embankment         Circle, District     On route         Normal operation
 St James’s Park    Circle, District     200m             Normal operation
                    Circle, District,                     Interchange and egress only -
 Westminster                             On route
                    Jubilee                               Proposed
                    Circle, District,
 Victoria                                1km              -
                    Victoria
                                                          Control ingress and egress at specific
 Green Park         Jubilee, Victoria    500m of finish
                                                          exits

Bus services in and around the route will be subject to diversion or will terminate earlier than
usual to avoid the road closures. It is expected that up to 79 bus routes will be affected. NHS
England (London) holds a copy of the draft London Buses travel disruption information. The
final version will be published in the two weeks before the event.

Barclays Cycle Hire docking stations in and around the route area may be suspended. More
detailed information about docking stations affected will be available in early summer.

4.1.2         Treatment of Athletes and Amaury Sport Organisation Officials
There are two possible routes for conveying athletes and Amaury Sport Organisation (ASO)
officials to Provider Trusts during the event, these are,

        By French ambulance, under police escort
        By London ambulance

The details of these will be confirmed at the next TdF Health Sub Group, 10th June 2014.

4.1.3         Charging for Treatment

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During the Tour de France, Stages 1-3 the business as usual protocols for ensuring entitlement
to treatment as part of Primary and Secondary care registration processes will continue as
normal.

4.1.4        Press and Communications
To date communications with press, public and businesses has been coordinated through TfL,
who chair the TdF Communications Sub Group.

4.1.5        Situation Reporting Requirements
For the duration of the Tour de France, Stage 3, NHS Providers will communicate directly with
LAS at Palestra, home to TfL's Surface Transport and Traffic Operations Centre (STTOC), for
all issues relating to the race. For all other incidents the normal lines of communication, via
NHS01, should be used.

The requirement to provide NHS England (London) with Situation Reporting (SitReps) will be by
exception only, which should include reporting of ASO or TdF athlete attendance for treatment.

Any changes to this requirement will be communicated by NHS England (London) EPPR
NHS01.

4.1.6        Major Incident Response
NHS England (London) EPRR staff will provide full cover at the Incident Coordination Centre,
Southside, providing assurance that NHS England (London) will be able to mount a Major
Incident Response if required during the Tour de France event.

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4.2          Operational Event Arrangements
This section of the plan details specific arrangements during the Road Race, including
Command and Control, to ensure all relevant organisations and personnel have access to
timely and accurate information.

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4.2.1           Emergency and Local Access Points
The following Emergency and Local Access Points (ELAPs3) will be in operation between Sunday 06th and Monday 07th July as
follows,

 TdF                                                                                          Green         Red          Green            TM Points and
                      Road                      Crossing Route               Authority
 Ref                                                                                          Phase4       Phase5        Phase               Remarks
                                                                                                                                    Red Phase throughout
          Whitehall Road (A110) /                                                                                                   until last race vehicle
 5A                                         Woodford Green                  Redbridge         n/a          10:00        15:30
          Knignton Drive                                                                                                            (police vehicle) has
                                                                                                                                    passed
          Chingford Lane (A1009) /
 5B       Broadmead Road           High Road (Woodford)                     Redbridge         10:00        12:00        15:30
          (A1009)
                                                                                                                                    Access to Whipps Cross
          Whipps Cross Road                 Lead Bridge Road                Waltham                                                 Hospital. During Green
 5C                                                                                           10:00        12:00        15:30
          (A114) / Wood Street              (Forest Rise)                   Forest                                                  Phase open to all
                                                                                                                                    traffic.
          High Road (A112) / Hoe                                            Waltham
 5D                                         Lea Bridge Road                                   10:00        12:00        15:30
          Street (A112)                                                     Forest
          Church Road (A1006) /                                             Waltham
 5E                                         Lea Bridge Road                                   10:00        12:00        15:30
          Markhouse Road                                                    Forest
                                                                                                                                    Access to Newham
                                                                                                                                    Hospital via New City
          Barking Road (A124) /             Greengate Street /                                                                      Road – Boundary Road
 6A                                                                         Newham            10:00        12:15        16:00
          Barking Road (A124)               Prince Regent Lane                                                                      – Boundary Lane
                                                                                                                                    During Green Phase
                                                                                                                                    open to all traffic.
          Glamis Road / Glamis                                              Tower
 6B                                         The Highway (A1203)                               10:00        12:15        16:00
          Road                                                              Hamlets
                                            The Highway (A1203) /
          Dock Street / Vaughan                                   Tower
 6C                                         East Smithfield                                   10:00        12:15        16:00
          Way                                                     Hamlets
                                            (A1203)

3 ELAP – a crossing point along the route that allows for non event traffic, including pedestrians, to cross the route at specific times
4 Green Phase – priority will be given to traffic crossing the race route
5 Red Phase – priority will be given to the race traffic travelling along the route
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 TdF                                                                  Green     Red     Green   TM Points and
                Road               Crossing Route         Authority
 Ref                                                                  Phase4   Phase5   Phase     Remarks
       Mansell Street / Tower   East Smithfield / Tower Tower
6D                                                                  10:00      12:15    16:00
       Hill                     Hill                    Hamlets
       Parliament Square /      Parliament Square
7B                                                      Westminster n/a        12:00    18:00
       Parliament Street        (north side)

NHS England (London) Tour de France 2014 Briefing Pack                                                          11
4.2.2         Designated Hospitals
The following hospitals have been identified as Tour de France NHS designated Hospitals for Stage 3, Monday 07 th July, as
identified by LAS.

                                                                                                          Specialities and
Hospital        Type               Impact                                       Address
                                                                                                          Restrictions
                                                                                                          No under 16yrs
                ED                                                              Fulham Palace Road
Charing Cross                                                                                             No Isolated Neuro
                General Hospital                                                W6 8RF
                                                                                                          Trauma
Chelsea and   ED                                                                Fulham Road
Westminster   General Hospital                                                  SW10 8NH
              UCC
                                                                                Great Maze Pond
Guys          Outpatients          Near to route                                                          UCC
                                                                                SE1 7EH
              Wards
              ED                                                                Homerton Road
Homerton                           Near to route
              General Hospital                                                  E9 6SR
              ED                                                                                          Major Trauma
                                                                                Denmark Hill
Kings College MTC                                                                                         Cath Lab
                                                                                SE5 9RS
              General Hospital                                                                            HASU
              Cath Lab
                                                                                Bonner Road
London Chest Outpatients           Near to route                                                          Cath Lab only
                                                                                E2 9JX
              Wards
              ED
                                   Adjacent to route                            Glenn Road
Newham        UCC
                                   Could receive self presenters from event     E13 8SL
              General Hospital
Queen         ED                                                                Stadium Road
                                   Could receive self presenters from event
Elizabeth     General Hospital                                                  SE18 4QH
              ED
                                                                                Milward Street            Major Trauma
Royal London MTC                   Near to route
                                                                                E1 1BB                    HASU
              General Hospital
              MIU
St                                                                              West Smithfield
              Outpatients          Near to route                                                          MIU
Bartholomew’s                                                                   EC1A 7BE
              Wards
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                                                                                                 Specialities and
Hospital       Type              Impact                                    Address
                                                                                                 Restrictions
               ED
                                                                           Praed Street
St Mary’s      MTC                                                                               Major Trauma
                                                                           W2 1NY
               general Hospital
               Cath Lab
                                Adjacent to route                          Lambeth Palace Road
St Thomas’s    ED                                                                                Cath Lab
                                Could receive self presenters from event   SE1 7EH
               General Hospital
University
               ED                                                          Gower Street
College                         Near to route                                                    HASU
               General Hospital                                            NW1 2BU
Hospital
               ED               Adjacent to route                          Whipps Cross Road
Whipps Cross
               General Hospital Could receive self presenters from event   E11 1NR

NHS England (London) Tour de France 2014 Briefing Pack                                                              13
4.2.3           Primary Care Affected Providers
NHS England (London) Primary Care Commissioning Team has conducted a mapping exercise
to ascertain the impact to primary care providers along the route and within the 800m race ‘hot
zone’6.

NHS England (London) Primary Care Commissioning Team has generated a briefing pack and
assurance process for those primary care providers identified through the mapping process.
These packs are currently being issued to these providers and a collation of assurance
responses is underway.

6The ‘hot zone’ is the area 400m either side of the route that will be most directly impacted by the road race due to
restricted access.
4.2.4           Secondary Care Affected Trust Sites
NHS Trusts have undertaken their own risk assessments for service delivery for the duration of the Tour de France. Some Trusts
have been identified as being more greatly impacted than others.

Details of those NHS Trusts that have taken special measures on Monday 07 th July are highlighted in summary below:

                                                   Business Continuity
        Trust                                          Deliveries and                                     Major Incident Response
                      Staffing and Capacity                                   Access to Services
                                                         Collections
Barts    Health       Communicating with           Working with suppliers     Working with soft and        Having an ICC set up /
NHS Trust             staff of the events timing   to ensure that they are    hard Facilities              monitoring the race and
                      location and duration        aware of delivery routes   Management services          the information flow from
Liaising with         and ensuring that staff      into affected hospital     at sites with significant    partner organisations to
CCG and CSU           travelling into work on      sites.                     proximity to the route to    co-ordinate any
partners to           the day (both day and                                   ensure that additional       response as may be
ensure that they      night shifts allow                                      foot fall doesn’t impact     necessary.
are aware and         additional time where                                   on facilities within the
endorse our           necessary to get to                                     hospital sites
plans                 work.                                                   Holding audit days for
                      Tower Hamlets                                           clinical services that
                      Community Health                                        would be impacted by
                      services will have staff                                patient journeys into the
                      positioned on both sides                                hospital both elective
                      of land locked areas so                                 and out patients
                      that clinical care won’t                                therefore rescheduled
                      be impacted.                                            for alternative days
                      Ensuring that ED’s are
                      fully staffed on the day
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                                                 Business Continuity
     Trust                                          Deliveries and                                       Major Incident Response
                   Staffing and Capacity                                    Access to Services
                                                      Collections
Homerton         Information on intranet      Director of Estates and    Outpatient lists limited        Gold and Silver are
Hospital   NHS   and individual staff being   relevant Heads of          and patients being              prepared but will open ICC
Foundation       asked to confirm that they   Services working with      contacted directly to           only if necessary.
Trust            have made arrangements       suppliers etc to arrange   confirm that they will be
                 to get to the Trust and      deliveries on the          able to attend. Maternity       The aim will be to maintain
                 understand how the           preceding                  providing leaflets with         a slightly curtailed BAU i.e.
                 transport restrictions may   Friday/Saturday            maps and warning                reduced
                 affect them. Most will be                               mothers to allow sufficient     Outpatient clinics targeted
                 in or out before closures                               time to get                     at patients who can get
                 come into play                                          her. Community visits           here and
                                                                         being arranged to cover         the option to keep patients
                                                                         off affected                    until normal road
                                                                         areas. Consultant               conditions are
                                                                         Physician and full              resumed
                                                                         discharge team coming in
                                                                         on Sunday to maximise
                                                                         discharges on
                                                                         Sunday. Transport
                                                                         services reviewing service
                                                                         provision on the day, may
                                                                         keep Discharge Lounge
                                                                         open and discharge
                                                                         patients later. Internet will
                                                                         have full travel
                                                                         information/links for
                                                                         patients and visitors.

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                                                 Business Continuity
     Trust                                          Deliveries and                                    Major Incident Response
                   Staffing and Capacity                                       Access to Services
                                                      Collections
NELFT              Services in affected       Procurement team               Services delivered close Normal major incident
                   boroughs will co-locate    working with                   to the route to be response arrangements
                   services either side of    requisitioners and             relocated or rescheduled will be followed.
                   the route.                 suppliers to ensure critical   as appropriate.
                                              deliveries can be made or
                   Staff awareness            alternative delivery date
                   programme is on-going.     agreed.
                   Staff team meetings,
                   staff newsletters etc.

                   Services reviewing
                   service delivery
                   ensuring all priority
                   visits/appointments will
                   be made.

                   Inpatient services
                   ensuring that discharges
                   are not disrupted.

                   Cancellation of non-
                   urgent meetings/training
                   in high impact areas.

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                                                Business Continuity
       Trust                                       Deliveries and                                       Major Incident Response
                   Staffing and Capacity                                     Access to Services
                                                     Collections
ELFT                Communication to staff       Suppliers have been         Patient profiles have       Incident Co-ordination
                    to ensure that shifts        made aware of the           been reviewed to reflect    Centre will be activated.
                    reflect the period of        disruption                  travelling arrangements.
                    disruption and that                                      Some clinics have been      Sit reps will be
                    travel arrangements are     Medicines: will be           rescheduled.                requested of affected
                    changed.                    stockpiled before the                                    Directorates at 12.00,
                                                weekend and stocks           Staff have been asked       14.00 and 16.00
                    Community staff will be     renewed on Tuesday.          to inform patients of
                    allocated within                                         difficulties with
                    localities.                 Food, cleaning               travelling.
                                                materials etc: will be
                    Some staff will be          stockpiled before the        Close liaison with Barts
                    asked to start duty early   weekend and stocks           Health regarding
                    and finish early (same      renewed on Tuesday.          discharge activity
                    or different day)
                                                Blood and other
                    UCC will be fully           samples – clinics will
                    staffed. Staffing will be   finish early to facilitate
                    reviewed if there is hot    early collection and
                    weather forecast            conveyance to NUH.

                                                Urgent blood tests like
                                                INRs in community will
                                                be carried out early
                                                morning.

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4.2.5        Specialist Care Affected Trust Sites
No Specialist Hospital Trusts have been identified as being directly impacted by the road race
and the ‘hot zone’.

4.3          Command and Control Arrangements
4.3.1        Internal Command and Control
NHS England (London) Incident Control Centre (ICC) will be on standby for the duration of
Stage 3 of the road race. Members of the EPRR team including those rostered as on-call will be
present in the ICC on Monday 07th July. Therefore there will be an oversight of command and
control aspects of the race, such as road closures/opening and monitoring progress of the race.
There will be direct communication with the event Venue Coordination Centre (VCC), based at
Palestra, via London Ambulance Service (LAS) who will be based there. NHS England will not
be present at Palestra.

NHS England (London) will operate the normal On-Call rota,

Internal Contacts
Role                           Name                             Call Sign
Gold                           Helen Cameron                    via NHS01
Senior Manager (Silver)        Nicki Smith                      via NHS01
EPRR                           Chloe Sellwood                   NHS01
EPRR                           Liz Clark                        via NHS01
EPRR Admin                     Nancy Luck                       via NHS01
                               Roshan Abdool-Raheem
                               Silvia Novo
                               Wendy Singleton
NHS Communications             Hannah Stokell                   LON01

NHS England (London) Incident Coordination Centre Details:

020 7932 3999
England.london-incident@nhs.net
4.3.2   External Command and Control
External Contacts
Role                     Name            Contact          Email Address
                                         Number
Venue Coordination                       – Details to
Centre (Palestra)                        follow once
                                         confirmed
LAS                                      – Details to
                                         follow once
                                         confirmed
Barts Health NHS Trust   James Ross      020 7473 1496    emergency@bartshealth.nhs.uk
                         (Silver)

                         Matt Overton
                         (Control Room
                         Manager)
Homerton                 Marcia Smikle   07811 188 099    Marcia.smikle@homerton.nhs.uk

                         Sheila Adam     07780 954 234    Sheila.adam@homerton.nhs.uk

ELFT                     Petra Nittel    07961 522 505    Petra.nittel@eastlondon.nhs.uk

                         Director on –   0797 196 1172    emergencies@eastlondon.nhs.uk
                         call (Mason
                         Fitzgerald)
NELFT                    Nicky Mclean    0300 555 1200    Nicky.Mclean@nelft.nhs.uk
                                         x64492
                                                          Generic Email: epo@nelft.nhs.uk
                                         07946 081 114
                                                          Secure email:
                                         Emergency        Nicky.Mclean@nhs.net
                                         mobile:
                                                          Graham.Blowes@nelft.nhs.uk
                                         07568 130 453
                                                          Secure E-Mail:
                         2nd Contact   07711 391 195      graham.blowes@nhs.net
                         Graham Blowes

NHS England (East                        Primary No.:     Primary Email:
Anglia) -                                0113 8255550     England.eangincident@nhs.net
Cambridgeshire
                                         Secondary No.:   Secondary Email:
                                         01223 880982     England.eangeprr@nhs.net

NHS England                              Primary No.:     Primary Email:
(Midlands and East) -                    01245 464664     England.essex-icc01@nhs.net
Essex
                                         Secondary No.:   Secondary Email:
                                         07748 321808     England.essex-icc02@nhs.net
OFFICIAL

4.4          Debrief Arrangements
4.4.1        Internal Debrief
Arrangements are in place, as per the NHS England (London) Incident Response Plan v1.3.1,
to ensure that NHS England (London) holds both formal and informal debrief to ensure that
lessons and of best practice can be identified to improve the arrangements that are currently in
place.

A formal debrief will be conducted by NHS England (London) EPRR team and will take place by
Monday 21st July 2014. NHS England (London) will produce a debrief report by Monday 04 th
August 2014.

4.4.2        External Debrief
The external debrief process will be conducted by Innovision, for which details will be
confirmed in the final version of this pack.

4.5          Public Health
4.5.1        Public Health Messaging
Public Health England will produce public health messaging based on pollution levels and
weather information. This will include information about heatwave water consumption.

Network Rail and TfL already have existing health messaging with regards to public carrying
water.

4.6          Medical Support
Tour de France Event Medical provision will be provided by Site Rescue. Site Rescue aims to
provide medical treatment and welfare to any person who is injured whilst at the TdF. The on-
site medical team will be dedicated to the event site only.

The Event Medical Plan is currently in draft form. The final version, once available, can be
shared with partner agencies on request.

The British Red Cross are providing first aid provision at Kings Cross Station.

4.7          Parallel Events
Velo-Gogo is operating the TdF fan parks for the duration of the three days of the TdF in the
UK. Fan parks will be located at Trafalgar Square, Green Park, and the closing party fan park at
Canary Park. Fan Parks will display live coverage of the race, as well as various hospitality
arrangements which vary across the sites. Queen Elizabeth Olympic Park will display live
coverage only.

5.0     Appendices
Please note that the following appendices are provided as separate documents due to their
size.
Appendix 5.1.2 – Detailed Route Map
Appendix 5.1.3-5 – Detailed ELAP Maps

NHS England (London) Tour de France 2014 Briefing Pack                                       22
5.1   Appendix One - Route Maps
5.1.1        Impact Map

5.1.2        Stage Three

See Appendix 5.1.2 to 5.1.5
5.2           Appendix 2 – Issue and Risk Register
      The list of issues and risks below are based on discussions with affected NHS Provider Trusts and is being used as a tool for
      further planning.
Ref    Risk/Issue    Area                                 Issue / Risk                                         Mitigating Actions to be Considered
                                                                                                    Communications planning to include staff awareness
                              Reduced ability of staff to travel in/out of work during cycle road
001      ISSUE        ALL                                                                           Primary Care Commissioning engaging with Primary Care
                              races
                                                                                                    Contractors
                              Inability of NHSBT (NHS Blood and Transplant) to maintain
002      ISSUE      NHSBT                                                                           Request detail from NHSBT
                              routine rounds schedule

003      ISSUE      NHSBT     Increase in delivery time for urgent blood products from NHSBT        Request detail from NHSBT

004         RISK      ALL     Inadequate specialist supplies due to restricted access               Follow established operational plans and procedures

005      ISSUE       LAS      Routine transfers of children to other hospitals i.e. GOSH            Blue light transfers to be covered by LAS procedures

006         RISK     Trusts   Inability to support planned home deliveries                          Follow established operational plans and procedures

                              Access to clinics and residential areas for community midwives,
007         RISK     Trusts   ante and post natal services, and community nursing services          Follow established operational plans and procedures
                              during the road race
                              Impact of potential for reduced maintenance workforce to              Organisations responsible for Business As Usual
008      ISSUE        ALL
                              address equipment or estates needs                                    NHS Property Services – need confirmation of resilience

                              Reduction in staff attending work leading to an increase in
009      ISSUE        ALL                                                                           Follow established operational plans and procedures
                              unplanned leave

                              Ability to maintain a Major Incident Response with increased staff
010         RISK      ALL                                                                           Follow established operational plans and procedures
                              absence/leave

                              Increased demand for services, reducing the capacity of Primary
011      ISSUE        ALL                                                                           Follow established operational plans and procedures
                              and Secondary care
OFFICIAL
Ref    Risk/Issue    Area                                 Issue / Risk                                        Mitigating Actions to be Considered

012      RISK        ALL      Potential for industrial action to affect services                   Follow established operational plans and procedures

                              Inability to secure emergency supplies or services e.g.              Follow established operational plans and procedures
013      RISK       Trusts
                              generators                                                           Blue lights if required
                                                                                                   Business As Usual
014      ISSUE       ALL      Potential for change in attendance trends                            Intelligent coveyancing
                                                                                                   Trust planning against LAS trend analysis / modelling

015      ISSUE       ALL      Potential for increase in usage of stocks                            Follow established operational plans and procedures

                                                                                                   NHS Supply Chain engaged via Innovision/TfL stakeholder
016      ISSUE       ALL      Suppliers and contractors unable to supply or service equipment
                                                                                                   engagement

017      ISSUE       ALL      Increase in lead times from suppliers for routine orders             Follow established operational plans and procedures

                              Spectators parking on Trust sites, using Trust facilities and
018      ISSUE      Trusts                                                                         Follow established operational plans and procedures
                              attempting to view race from inappropriate locations

019      ISSUE      Trusts    Language interpretation services                                     Follow established operational plans and procedures

                              Risk of media intrusion whilst treating TdF athletes and ASO
020      RISK        ALL                                                                           Follow established operational plans and procedures
                              officials
                              Risk of a delay to receiving detailed health related event time
                              information, i.e.                                                    Designated hospitals have been identified
                                                                                                   The formal procedure for notifying hospitals of an athlete
                                 ‘HOPLO’ attendance / presence at designated hospitals
021      RISK       Trusts                                                                         arriving are being confirmed
                                 Designated hospitals
                                                                                                   Riders will be accompanied by TdF medical personnel who will
                                 Rider medical provision / drug awareness – how are riders
                                                                                                   advise on medical provision at hospitals
                                 identified and what comms in place at receiving hospitals
                     NHS      Risk that event volunteers will not be appropriately briefed about
022      RISK                                                                                      Seeking confirmation from TdF Health Subgroup
                    England   sign posting to health services

      NHS England (London) Tour de France 2014 Briefing Pack                                                                                               26
OFFICIAL
Ref    Risk/Issue    Area                                Issue / Risk                                         Mitigating Actions to be Considered
                                                                                                   NHS England (London) Primary Care Commissioning,
                                                                                                   Mapping primary care services directly impacted by the road
                     NHS      Impact to Primary Care services and disruption to Primary Care
023      ISSUE                                                                                     race
                    England   supply chain
                                                                                                   Need to review General Practice services such as home visits,
                                                                                                   may need to utilise ‘buddy’ system

                     NHS                                                                           LC in discussions with Network Rail to have public health
024      ISSUE                Public Health messaging not disseminated wildly enough
                    England                                                                        messaging displayed within rail infrastructure i.e. stations
                                                                                                   LC in discussions with Network Rail to obtain Red Cross
                     NHS
025      ISSUE                Red Cross first aid provision to be at Kings Cross Rail Station      contact details and confirm similar procedures to Olympics will
                    England
                                                                                                   be utilised
                     NHS      Impact map provided is too generic and requires more detail          Innovision / TfL to be requested to provide more detail to assist
026      ISSUE
                    England   including expected pinch points                                      with planning

                              Newly discharged patients are at particular risk of delay of
027      RISK       Trusts                                                                         Follow established operational plans and procedures
                              transfer back to the community

                              Road closures along the route, particularly in the vicinity of NUH   TfL have provided detailed maps
028      ISSUE      Trusts
                              may cause access issues for patients and visitors                    ELAP will assist with accessing the site
                              An emergency crossing point near Glen Road to allow access to
                              the UCC outside the 3.20 bubble seems vital. We might be             Detailed knowledge of road closures have been provided by
029      ISSUE      Trusts    having an UCC outpost west of Prince Regent’s Lane during the        TfL
                              3.20 bubble, so detailed knowledge of road closures is essential     Trusts must now consider their planning needs
                              for this.
                                                                                                   LC discussed risk with Jim Pursell
                     NHS
030      ISSUE                Home oxygen deliveries are delayed or curtailed                      Jim Pursell will contact Liquide Homecare Ltd (home oxygen
                    England
                                                                                                   provider) to discuss arrangements

      NHS England (London) Tour de France 2014 Briefing Pack                                                                                                 27
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